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client relationship manager

Novawish

<div>
 
 Company Description
 
 
 
 Novawish is a full-service marketing agency that helps businesses achieve their goals through creative strategies and innovative solutions. We are dedicated to providing exceptional service and exceeding expectations. Our team is committed to delivering personalized marketing solutions that drive results and foster growth for our clients.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for an Account Manager located in Riyadh. The Account Manager will be responsible for managing client accounts, developing and maintaining strong client relationships, and ensuring client satisfaction. Day-to-day tasks include coordinating with internal teams, managing project timelines, presenting creative solutions, and analyzing campaign performance. The Account Manager will also be responsible for identifying opportunities for client growth and providing strategic recommendations.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Client Relationship Management, Customer Service, and Account Management skills
 </li>
 <li>
 Project Management and Organizational skills
 </li>
 <li>
 Strong Communication and Presentation skills
 </li>
 <li>
 Analytical and Problem-Solving skills
 </li>
 <li>
 Experience in Marketing, Advertising, or a related field
 </li>
 <li>
 Ability to work effectively in a fast-paced, team-oriented environment
 </li>
 <li>
 Bachelor's degree in Marketing, Business, Communications, or a related field
 </li>
 <li>
 Experience in the marketing industry is a plus
 </li>
 </ul>
</div>

Account Manager

Description This position is at a placement / broking level. Works alongside the client relationship and business development team in the placement of Health and Benefits insurance programs. Takes ownership of the renewal cycle for all placement activities pertaining to their assigned accounts ensuring the timely production of quotations coverage specifications prepares submissions presents submissions and negotiates with insurers to secure the best possible terms and coverage that meets the clients needs. Advises Account Managers and business development teams on which carrier to select and prepares and presents client proposals. Binds cover and quotes. Prepares periodic performance reports based on the analysis of client claims data and advises Account Managers on problematic areas of policy performance and cost saving opportunities within the overall goal of improving the health of the clients policy and the attractiveness of the clients risk to insurers. The Role <ul> <li>Provides coverage and program design advice and expertise to client relationship managers and business development team.</li> <li>Attends client meetings with the client relationship manager and or business development team on all renewals.</li> <li>Communication with client relationship and business development team regarding program program improvements overall insurance policy performance and highlighting problematic areas costsaving opportunities benchmarking of clients benefits and options on coverage changes.</li> <li>Analyses claims data and creates claims utilization reports</li> <li>Identify appropriate markets and work within Head of Placements placement strategy.</li> <li>Negotiates with carriers on prices and coverages.</li> <li>Works towards a multiyear plan of improving the health of clients insurance policies and making their risks more attractive to the market</li> <li>Provides updates on market regulatory changes and coverage enhancements (CHI)</li> <li>Assists as technical resource for less experienced placement team members.</li> <li>Complies with WTW guidelines and procedures; adherence to the Excellence Framework.</li> <li>Manage KPIs and SLAs</li> <li>Works with Placement Leader on carrier management framework and owns several key carrier relationships.</li> <li>Works with the placement leader to support the placement managers</li> </ul> Relationship Management <ul> <li>Liaise with clients in coordination with Client Account Managers and build strong relationships.</li> <li>Build and maintain strong relationships with insurers on multiple levels and channels.</li> <li>Understand clients business and risk appetite and look for solutions to deliver those needs through the provision of ongoing servicing.</li> <li>Draw on expertise from within H&B team as and when required.</li> <li>Maintain consistent / high quality touch points by phone and facetoface with clients in coordination with Client Account Managers.</li> <li>Participate in stewardship meetings (Renewals). </li><li>Support Client Management team in identifying and closing rounding opportunities.</li> <li>Work to annualised service plans that define engagement and timing of engagement with the client.</li> <li>Proactively work with operations and IT to ensure smooth delivery of daytoday servicing</li> </ul> Duties <ul> <li>Works with internal and external sources to identify opportunities to work collaboratively</li> <li>Supports the development of further business opportunities through service opportunitiesIncreases the standing of Willis Towers Watson as a service organisation in the eyes of internal and external clients.</li> </ul> Qualifications The Requirements <ul> <li>University Diploma or Bachelors Degree level education</li> <li>Working towards CII qualifications.</li> <li>IFCE certified.</li> <li>Relevant Health & Benefits experience and expertise.</li> <li>Proven track record of delivering high levels of client service.</li> <li>Skilled at building effective relationships at all levels with clients prospects and insurers.</li> <li>Fluent in English and Arabic verbal and written</li> <li>IT : Median knowledge of standard Microsoft packages is essential.</li> <li>Strong communication negotiation and influencing skills.</li> <li>Ability to represent WTW with integrity and credibility</li> <li>Experienced knowledge of insurance markets to deal effectively with client and WTW needs.</li> </ul> We are committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. Required Experience: Manager Key Skills <ul> <li>Environmental Safety</li> <li>Fire Safety</li> <li>Benefits & Compensation</li> <li>Inspection</li> <li>Ims</li> </ul> Employment Type: Full-Time Experience: years Vacancy: 1

HB Senior Placement Manager

Almajdouie

Hotel Operations Manager Jobs in Al Olaya Summary: We are looking for a talented Female Sales Manager in Riyadh to drive sales strategies and manage client relationships. This role requires experience in the fitness equipment or health and wellness industry, where the candidate will lead sales initiatives and explore new business opportunities. Strong leadership, communication, and analytical skills are essential for success in this position.Summary: Drive sales and enhance customer experience as a Brand Sales Manager in Riyadh, Saudi Arabia. The ideal candidate excels in vendor relationship management, customer engagement, and inventory optimization. You will lead a cross-functional sales team, ensuring product solutions align with corporate goals and drive business growth. Strong problem-solving skills and strategic thinking are essential for success in this role.

Hotel Operations Manager Jobs in Al Olaya

Sscegypt

Our client is looking for Client Care Manager who can serves as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.KEY RESPONSIBILITIESKey Accountabilities1. Client Interaction Management<ul><li>Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.</li><li>Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.</li><li>Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.</li></ul>2. Client Accounts Management Responsibilities<ul><li>Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation.</li><li>Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed.</li><li>Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures.</li><li>Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data.</li><li>Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team.</li></ul>3. Due Diligence and Compliance<ul><li>Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments.</li><li>Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management.</li><li>Ensure compliance with regulatory requirements and internal standards in all client interactions.</li><li>Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority.</li></ul>4. Process Improvement<ul><li>Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively.</li><li>Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients.</li></ul>5. Information Security Obligations<ul><li>Comply with the corporate information security policies & procedures relevant to the role.</li><li>Preserve the:</li></ul>o Confidentiality of information by promising that data should only be accessed by authorized people.o Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.o Availability of information, by ensuring that users under their control have access to information and associated assets when required.<ul><li>Protect organizational assets (information, software, hardware) against compromise.</li><li>Comply with Data Protection and Intellectual Property Rights legislation valid in KSA.</li></ul>JOB SPECIFICATIONQUALIFICATION<ul><li>Bachelor's degree in finance, Business Administration, Economics, or a related field.</li></ul>CERTIFICATION<ul><li>CME-1 Certification is required.</li></ul>EXPERIENCE<ul><li>Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.</li><li>Proven track record in managing complex client relationships and resolving issues effectively</li><li>In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.</li></ul>COMPETENCIES<ul><li>Exceptional Customer Service Skills</li><li>Strong Problem-Solving and Decision-Making Abilities.</li><li>Excellent Communication and Interpersonal Skills.</li><li>Attention to Detail and Quality Focus.</li><li>Ability to Multi-task in a Fast-Paced Environment.</li></ul><ul><li>Excellent command of Spoken and Written English Language.</li></ul>INTERNAL & EXTERNAL COMMUNICATION<ul><li>Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service.</li></ul>Important Note:<ul><li>The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives.</li><li>The KPIs will be followed post acceptance.</li></ul>

Clients Care Manager

<div>
 
 
 Job Title:
 
 Account Manager - AON
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 
 
 
 
 
 
 Overview:
 
 
 
 The Account Manager serves as the primary liaison between clients and insurers, managing client accounts and delivering tailored insurance solutions. This role is responsible for assessing insurance needs, negotiating with insurers, maintaining compliance with Saudi Arabian regulations, and ensuring service excellence in every client interaction.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. Client Relationship Management
 
 
 <ul>
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 Develop and maintain strong relationships with clients, understanding their insurance needs.
 </li>
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 Serve as the main point of contact for client inquiries, claims, policy renewals, and day-to-day servicing.
 </li>
 </ul>
 
 
 2. Placement
 
 
 <ul>
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 Analyze client risk exposures and recommend appropriate insurance products.
 </li>
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 Collaborate with insurance companies to negotiate competitive quotes and coverage terms.
 </li>
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 Prepare and present proposals, organize policy placements, and manage renewals.
 </li>
 </ul>
 
 
 3. Regulatory &amp; Compliance
 
 
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 Ensure all activities comply with Insurance Authority (IA) regulations and guidelines for insurance brokers.
 </li>
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 Maintain proper documentation and records.
 </li>
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 Stay updated on regulatory changes and their impact on the insurance industry.
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 </ul>
 
 
 4. Administration
 
 
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 Prepare reports, maintain client records, and ensure accurate policy documentation.
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 Handle premium collection, invoicing, and resolve account discrepancies.
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 </ul>
 
 
 5. Business Development
 
 
 <ul>
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 Identify cross-selling and upselling opportunities.
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 Participate in marketing initiatives, client meetings, and events.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
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 Bachelor&rsquo;s degree in business, Finance, Insurance, or a relevant field.
 </li>
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 Proven experience (2+ years) in insurance broking or insurance companies.
 </li>
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 Good understanding of the insurance market and IA regulatory landscape.
 </li>
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 Strong negotiation, communication, and presentation skills.
 </li>
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 Proficiency in Arabic and English.
 </li>
 </ul>
 
 
 
 
 
 
 
 Applicants must be legally eligible to work in Saudi Arabia and will be required to comply with all local labor laws and regulations. Aon is committed to supporting Saudization and encourages Saudi nationals to apply.
 
 
 
 
 
 
 About Aon:
 
 
 
 Aon is a leading global provider of risk management, retirement, and health solutions. Our teams empower clients with innovative solutions, backed by industry expertise and local market knowledge. At Aon, we foster an inclusive and collaborative workplace where everyone is encouraged to bring their best self to work. Join us to make an impact and grow your career as part of a world-class organization.
 
</div>

ALPIN LIMITED

<div><h3 class="jobSectionHeader">Role Purpose</h3>
The Business Development Manager is responsible for identifying, developing, and securing new business opportunities for Setec Middle East within the Saudi Arabian construction and engineering consultancy market and other sectors where company core equity expertise is desired. The role focuses on expanding Setec&rsquo;s client base among PIF entities, government organizations, and large private developers, building long-term strategic partnerships, and ensuring alignment with the company&rsquo;s growth strategy and Vision 2030 initiatives.
This position requires a dynamic professional with strong relationship-building capabilities, proven experience in B2B sales of professional services, and a solid understanding of bidding processes and complex project sales primarily in the engineering and construction consultancy sector.<h3 class="jobSectionHeader">
Key Responsibilities</h3><h4 class="jobSectionHeader">
1. Business Development and Client Acquisition</h4><ul>
<li>Identify and pursue new business opportunities with public and semi-governmental clients (e.g., PIF companies, ministries, development authorities).</li>
<li>Represent Setec Middle East at key industry events, conferences, and networking platforms in the Kingdom.
</li><li>Contribute to company brand exposure in the market</li>
<li>Develop in collaboration with executive management a business development strategy for the Saudi market and the region
</li><li>Collaborate with the department heads to screen and shortlist relevant projects/client targets</li>
<li>Develop a market approach strategy for each identified key client/project</li>
<li>Interface/collaborate with Setec group companies to assure market strategy alignment
</li><li>Collaborate with Bid team to assure a timely &amp; quality bid submission</li>
<li>Identify and lead preparation of pre-qualification documents, technical proposals, and commercial submissions.</li>
<li>For large scale project bids, propose and establish consortiums, and identify the most relevant subconsultants to partner with.
</li><li>Contribute to the development of Setec&rsquo;s Saudi market strategy and annual business development plans.
</li><li>Participate in negotiation of contracts and support post-award commercial discussions in coordination with Legal and Contracts teams.</li>
<li>Develop and maintain strong relationships with key stakeholders including decision-makers, consultants, and contractors to position Setec as a preferred partner.</li>
<li>Proactively manage the sales pipeline from lead identification to bid submission and contract award.</li>
<li>Collaborate with internal stakeholders (Managing Director, Bidding &amp; Contracts, Technical Departments, and Human Relations Department) to prepare and submit high-quality proposals and expressions of interest (EOIs).</li>
Establish new client relationships and nurture existing client relationships to ensure repeat business and client satisfaction. 
<li>
</li>
<li>Maintain accurate records of business development activities using internal tracking tools.</li>
Under direction from executive management, identify new public and private sector client organizations and develop company capability portfolios to attain formal registration with those public and private sector client organizations. 
<li>
</li>
<li>Education: Bachelor&rsquo;s degree in engineering, Architecture, Business Administration, Marketing or related field. A Master&rsquo;s degree or MBA is preferred. 
</li>
<li>Experience: Minimum 5&ndash;10 years of experience in business development, within the engineering consultancy or construction sector. 
</li>
<li>Proven experience working with government authorities, PIF subsidiaries, or large-scale development programs 
</li>
<li>Strong understanding of B2B sales cycles, public procurement, and consultancy service contracts. 
</li>
Excellent interpersonal, communication, and negotiation skills. 
<li>
</li>
Strong networking ability with established contacts in the Saudi engineering and construction ecosystem. 
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</li>
Business acumen with ability to translate client needs into commercial opportunities. 
<li>
</li>
Fluency in English (Arabic proficiency is an advantage). 
<li>
</li>
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM tools. 
<li>
</li>
<li>Demonstrated ability to work independently, manage multiple priorities, and deliver under pressure.</li>
</ul><h4 class="jobSectionHeader">3. Relationship Management and Networking 
</h4><h4 class="jobSectionHeader">
5. Performance Reporting and Compliance</h4><h3 class="jobSectionHeader">
Required Qualifications and Experience</h3><h3 class="jobSectionHeader">
Key Skills and Competencies</h3></div>

Business Development Manager

Bayut KSA - بيوت السعودية

<div>
 
 Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As the Key Account Manager, you will oversee and grow a portfolio of strategic partners, affiliates, and clients. You will require a blend of strong relationship management, consultative selling, and commercial acumen. You will play a critical role in managing sales performance, partner productivity, and customer experience through structured engagement and data-driven decision-making.
 
 
 
 In this role, you will:
 
 
 
 
 Affiliate Network Development:&nbsp;
 
 <ul>
 <li>
 Identify, onboard, and expand a high-quality network of real estate brokers across targeted regions
 </li>
 </ul>
 
 Soft KPIs Management:
 
 <ul>
 <li>
 Regularly engage with key partners through scheduled calls and in-person meetings
 </li>
 <li>
 Drive consistent lead generation by ensuring active partner participation
 </li>
 <li>
 Monitor and enhance partner engagement metrics (touchpoints, follow-ups, responsiveness)
 </li>
 </ul>
 
 Sales Management:
 
 <ul>
 <li>
 Achieve monthly and quarterly sales targets (units sold and revenue generated)
 </li>
 <li>
 Manage the sales funnel, from lead qualification to deal closure
 </li>
 <li>
 Track and report on sales performance, forecasting, and pipeline development
 </li>
 </ul>
 
 Affiliate Productivity:
 
 <ul>
 <li>
 Monitor affiliate activity levels (lead generation and deal closures)
 </li>
 <li>
 Develop performance dashboards and maintain productivity reports
 </li>
 <li>
 Identify and activate dormant affiliates through strategic re-engagement plans
 </li>
 </ul>
 
 Product Knowledge &amp; Trainings:
 
 <ul>
 <li>
 Conduct regular training sessions on real estate projects, selling processes, and digital tools
 </li>
 <li>
 Ensure key accounts are well-versed with product offerings, pricing, and market positioning
 </li>
 <li>
 Drive adoption of internal applications and platforms to streamline partner operations
 </li>
 </ul>
 
 Client Management:
 
 <ul>
 <li>
 Oversee the client relationship lifecycle from inquiry to booking
 </li>
 <li>
 Coordinate client site visits, ensure proper documentation, and follow through on deposit submissions
 </li>
 <li>
 Maintain high standards of client service and satisfaction through personalised engagemen
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Sales, Marketing, or a related field
 </li>
 <li>
 An MBA degree is a plus
 </li>
 <li>
 5-8 years of experience in key account management, business development, or B2B sales, preferably in real estate or a similar industry
 </li>
 <li>
 
 Strong understanding of partner/channel sales models and client service dynamics.
 
 </li>
 <li>
 Proficient in CRM systems, Excel, and presentation tools
 </li>
 <li>
 Excellent communication, negotiation, and organisational skills
 </li>
 <li>
 Ability to analyse
 </li>
 <li>
 Highly presentable individual with a professional attitude
 </li>
 <li>
 Excellent people management skills
 </li>
 
 
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 High-performing and fast-paced work environment
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Rewards &amp; Recognition
 </li>
 <li>
 Learning &amp; Development
 </li>
 
 </ul>
 
 #KSABayut
 
 
 Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
</div>

Key Account Manager - Affiliates

Explore 1366+ Client relationship manager in Riyadh Saudi Arabia this November. Find roles across top companies and apply now to boost your career.

1366 client relationship manager jobs IN Riyadh Saudi Arabia

Account Manager

HB Senior Placement Manager

Hotel Operations Manager Jobs in Al Olaya

Clients Care Manager

Account Manager

Business Development Manager

Key Account Manager - Affiliates