client relationship manager

Fitch Ratings

<div>
 Fitch Learning is a leader in financial services training. With unrivaled breadth and depth, the company delivers learning solutions for apprentices, graduates, and those with 10+ years&rsquo; experience in Financial Services. Our offerings include expert faculty, e-learning, coaching, and blended assessments, improving individual and collective business performance. Fitch Learning is a Fitch Solutions company.
 
 
 Working at Fitch Learning provides the opportunity to be part of a global leader in financial education, committed to delivering cutting-edge training solutions. You'll collaborate with a team of experts dedicated to empowering professionals with the skills and knowledge needed to excel in the finance industry. By joining us, you'll be at the forefront of innovation in professional education, contributing to impactful learning experiences that drive career advancement and industry success.
 
 
 Fitch Learning is currently seeking a Client Relationship Manager based out of our Riyadh office.
 
 
 
 How You&rsquo;ll Make An Impact
 
 
 
 <ul>
 <li>
 Own and grow a defined portfolio of strategic B2B client accounts across the Middle East, driving renewals, cross-sell and new logo acquisition to achieve/exceed revenue targets.
 </li>
 <li>
 Lead consultative engagements to understand client learning needs and translate them into tailored solutions, collaborating with trainer faculty and product specialists.
 </li>
 <li>
 Position Fitch Learning and the wider Fitch Group as thought leaders in financial markets and learning, delivering persuasive pitches and best-in-class proposals.
 </li>
 <li>
 Maintain accurate pipeline management, forecasting and account activity using Salesforce; produce regular revenue forecasts built from your pipeline.
 </li>
 <li>
 Partner with operations to hand over won programs for delivery while retaining commercial oversight and the senior client relationship.
 
 
 </li>
 </ul>
 
 You May Be a Good Fit If
 
 
 
 <ul>
 <li>
 5+ years of B2B sales and client relationship management experience, ideally within financial services education or related training solutions.
 </li>
 <li>
 Proven track record of meeting or exceeding revenue targets, managing enterprise accounts, and converting complex multi-stakeholder opportunities.
 </li>
 <li>
 Proficiency with CRM tools (e.g., Salesforce) and data-driven pipeline/forecast management.
 
 
 </li>
 </ul>
 
 What Would Make You Stand Out
 
 
 
 <ul>
 <li>
 Experience selling into KSA financial institutions, government entities or large corporates, with Arabic and English fluency.
 </li>
 <li>
 Background designing learning programs in credit, markets, risk or broader financial services topics.
 </li>
 <li>
 Strong consultative selling, proposal development and C-level engagement skills.
 </li>
 <li>
 Familiarity with GCC tender/RFP processes and collaboration across global, cross-functional teams.
 
 
 </li>
 </ul>
 
 Why Choose Fitch
 
 
 
 <ul>
 <li>
 Hybrid Work Environment: 3 days a week in office required based on your line of business and location
 </li>
 <li>
 A Culture of Learning &amp; Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
 </li>
 <li>
 Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
 </li>
 <li>
 Promoting Health &amp; Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
 </li>
 <li>
 Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
 </li>
 <li>
 Inclusive Work Environment: A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
 </li>
 <li>
 Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community
 
 
 </li>
 </ul>
 At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.
 
 
 Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.
 
 
 
 For More Information, Please Visit Our Websites
 
 
 
 www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com
 
 
</div>

Fitch Learning | Client Relationship Manager - Riyadh

Description This position is at a placement / broking level. Works alongside the client relationship and business development team in the placement of Health and Benefits insurance programs. Takes ownership of the renewal cycle for all placement activities pertaining to their assigned accounts ensuring the timely production of quotations coverage specifications prepares submissions presents submissions and negotiates with insurers to secure the best possible terms and coverage that meets the clients needs. Advises Account Managers and business development teams on which carrier to select and prepares and presents client proposals. Binds cover and quotes. Prepares periodic performance reports based on the analysis of client claims data and advises Account Managers on problematic areas of policy performance and cost saving opportunities within the overall goal of improving the health of the clients policy and the attractiveness of the clients risk to insurers. The Role <ul> <li>Provides coverage and program design advice and expertise to client relationship managers and business development team.</li> <li>Attends client meetings with the client relationship manager and or business development team on all renewals.</li> <li>Communication with client relationship and business development team regarding program program improvements overall insurance policy performance and highlighting problematic areas costsaving opportunities benchmarking of clients benefits and options on coverage changes.</li> <li>Analyses claims data and creates claims utilization reports</li> <li>Identify appropriate markets and work within Head of Placements placement strategy.</li> <li>Negotiates with carriers on prices and coverages.</li> <li>Works towards a multiyear plan of improving the health of clients insurance policies and making their risks more attractive to the market</li> <li>Provides updates on market regulatory changes and coverage enhancements (CHI)</li> <li>Assists as technical resource for less experienced placement team members.</li> <li>Complies with WTW guidelines and procedures; adherence to the Excellence Framework.</li> <li>Manage KPIs and SLAs</li> <li>Works with Placement Leader on carrier management framework and owns several key carrier relationships.</li> <li>Works with the placement leader to support the placement managers</li> </ul> Relationship Management <ul> <li>Liaise with clients in coordination with Client Account Managers and build strong relationships.</li> <li>Build and maintain strong relationships with insurers on multiple levels and channels.</li> <li>Understand clients business and risk appetite and look for solutions to deliver those needs through the provision of ongoing servicing.</li> <li>Draw on expertise from within H&B team as and when required.</li> <li>Maintain consistent / high quality touch points by phone and facetoface with clients in coordination with Client Account Managers.</li> <li>Participate in stewardship meetings (Renewals). </li><li>Support Client Management team in identifying and closing rounding opportunities.</li> <li>Work to annualised service plans that define engagement and timing of engagement with the client.</li> <li>Proactively work with operations and IT to ensure smooth delivery of daytoday servicing</li> </ul> Duties <ul> <li>Works with internal and external sources to identify opportunities to work collaboratively</li> <li>Supports the development of further business opportunities through service opportunitiesIncreases the standing of Willis Towers Watson as a service organisation in the eyes of internal and external clients.</li> </ul> Qualifications The Requirements <ul> <li>University Diploma or Bachelors Degree level education</li> <li>Working towards CII qualifications.</li> <li>IFCE certified.</li> <li>Relevant Health & Benefits experience and expertise.</li> <li>Proven track record of delivering high levels of client service.</li> <li>Skilled at building effective relationships at all levels with clients prospects and insurers.</li> <li>Fluent in English and Arabic verbal and written</li> <li>IT : Median knowledge of standard Microsoft packages is essential.</li> <li>Strong communication negotiation and influencing skills.</li> <li>Ability to represent WTW with integrity and credibility</li> <li>Experienced knowledge of insurance markets to deal effectively with client and WTW needs.</li> </ul> We are committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. Required Experience: Manager Key Skills <ul> <li>Environmental Safety</li> <li>Fire Safety</li> <li>Benefits & Compensation</li> <li>Inspection</li> <li>Ims</li> </ul> Employment Type: Full-Time Experience: years Vacancy: 1

HB Senior Placement Manager

Almajdouie

Hotel Operations Manager Jobs in Al Olaya Summary: We are looking for a talented Female Sales Manager in Riyadh to drive sales strategies and manage client relationships. This role requires experience in the fitness equipment or health and wellness industry, where the candidate will lead sales initiatives and explore new business opportunities. Strong leadership, communication, and analytical skills are essential for success in this position.Summary: Drive sales and enhance customer experience as a Brand Sales Manager in Riyadh, Saudi Arabia. The ideal candidate excels in vendor relationship management, customer engagement, and inventory optimization. You will lead a cross-functional sales team, ensuring product solutions align with corporate goals and drive business growth. Strong problem-solving skills and strategic thinking are essential for success in this role.

Hotel Operations Manager Jobs in Al Olaya

Sscegypt

Our client is looking for Client Care Manager who can serves as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.KEY RESPONSIBILITIESKey Accountabilities1. Client Interaction Management<ul><li>Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.</li><li>Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.</li><li>Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.</li></ul>2. Client Accounts Management Responsibilities<ul><li>Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation.</li><li>Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed.</li><li>Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures.</li><li>Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data.</li><li>Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team.</li></ul>3. Due Diligence and Compliance<ul><li>Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments.</li><li>Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management.</li><li>Ensure compliance with regulatory requirements and internal standards in all client interactions.</li><li>Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority.</li></ul>4. Process Improvement<ul><li>Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.</li><li>Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively.</li><li>Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients.</li></ul>5. Information Security Obligations<ul><li>Comply with the corporate information security policies & procedures relevant to the role.</li><li>Preserve the:</li></ul>o Confidentiality of information by promising that data should only be accessed by authorized people.o Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.o Availability of information, by ensuring that users under their control have access to information and associated assets when required.<ul><li>Protect organizational assets (information, software, hardware) against compromise.</li><li>Comply with Data Protection and Intellectual Property Rights legislation valid in KSA.</li></ul>JOB SPECIFICATIONQUALIFICATION<ul><li>Bachelor's degree in finance, Business Administration, Economics, or a related field.</li></ul>CERTIFICATION<ul><li>CME-1 Certification is required.</li></ul>EXPERIENCE<ul><li>Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.</li><li>Proven track record in managing complex client relationships and resolving issues effectively</li><li>In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.</li></ul>COMPETENCIES<ul><li>Exceptional Customer Service Skills</li><li>Strong Problem-Solving and Decision-Making Abilities.</li><li>Excellent Communication and Interpersonal Skills.</li><li>Attention to Detail and Quality Focus.</li><li>Ability to Multi-task in a Fast-Paced Environment.</li></ul><ul><li>Excellent command of Spoken and Written English Language.</li></ul>INTERNAL & EXTERNAL COMMUNICATION<ul><li>Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service.</li></ul>Important Note:<ul><li>The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives.</li><li>The KPIs will be followed post acceptance.</li></ul>

Clients Care Manager

DXC Technology

<div>
 
 
 Client Success Manager
 
 
 
 Role
 
 
 Primary representatives of an offering organization at one or more client accounts. Accountable for driving revenue, TCV and profit, while enabling long-term client satisfaction, retention, and identifying opportunities for innovation and growth.
 
 
 
 
 
 Responsibilities
 
 
 
 
 <ul>
 <li>
 Manage the day-to-day delivery of assigned client accounts.
 </li>
 <li>
 Collaborate with Account Delivery Associates to ensure smooth account operations.
 </li>
 <li>
 Develop and maintain client relationships to understand their needs.
 </li>
 <li>
 Assist in budget management and cost control for the accounts.
 </li>
 <li>
 Work with senior leadership to define and track key performance metrics.
 </li>
 <li>
 Stay informed about industry trends and their impact on account strategies.
 </li>
 <li>
 Address and resolve account-related issues and escalate when necessary.
 </li>
 <li>
 Provide regular updates on account performance.
 </li>
 </ul>
 
 Basic Qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field or equivalent combination of education and experience.
 </li>
 <li>
 Typically, 7+ years of relevant work experience in industry, with a minimum of 3 years in a similar role.
 </li>
 <li>
 Proven experience in account delivery and leadership roles.
 </li>
 <li>
 Proficiencies in strategic planning, client relationship management, and team leadership.
 </li>
 <li>
 Continuous learner that stays abreast with industry knowledge and technology.
 </li>
 </ul>
 
 
 
 
 Other Qualifications:
 
 
 
 
 <ul>
 <li>
 An advanced degree in a relevant field is a plus
 </li>
 <li>
 Relevant certifications such as PMP (Project Management Professional) is a plus
 </li>
 </ul>
 
 
</div>

Customer Success Manager

<div>
 
 
 Job Title:
 
 Account Manager - AON
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 
 
 
 
 
 
 Overview:
 
 
 
 The Account Manager serves as the primary liaison between clients and insurers, managing client accounts and delivering tailored insurance solutions. This role is responsible for assessing insurance needs, negotiating with insurers, maintaining compliance with Saudi Arabian regulations, and ensuring service excellence in every client interaction.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. Client Relationship Management
 
 
 <ul>
 <li>
 Develop and maintain strong relationships with clients, understanding their insurance needs.
 </li>
 <li>
 Serve as the main point of contact for client inquiries, claims, policy renewals, and day-to-day servicing.
 </li>
 </ul>
 
 
 2. Placement
 
 
 <ul>
 <li>
 Analyze client risk exposures and recommend appropriate insurance products.
 </li>
 <li>
 Collaborate with insurance companies to negotiate competitive quotes and coverage terms.
 </li>
 <li>
 Prepare and present proposals, organize policy placements, and manage renewals.
 </li>
 </ul>
 
 
 3. Regulatory &amp; Compliance
 
 
 <ul>
 <li>
 Ensure all activities comply with Insurance Authority (IA) regulations and guidelines for insurance brokers.
 </li>
 <li>
 Maintain proper documentation and records.
 </li>
 <li>
 Stay updated on regulatory changes and their impact on the insurance industry.
 </li>
 </ul>
 
 
 4. Administration
 
 
 <ul>
 <li>
 Prepare reports, maintain client records, and ensure accurate policy documentation.
 </li>
 <li>
 Handle premium collection, invoicing, and resolve account discrepancies.
 </li>
 </ul>
 
 
 5. Business Development
 
 
 <ul>
 <li>
 Identify cross-selling and upselling opportunities.
 </li>
 <li>
 Participate in marketing initiatives, client meetings, and events.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Finance, Insurance, or a relevant field.
 </li>
 <li>
 Proven experience (2+ years) in insurance broking or insurance companies.
 </li>
 <li>
 Good understanding of the insurance market and IA regulatory landscape.
 </li>
 <li>
 Strong negotiation, communication, and presentation skills.
 </li>
 <li>
 Proficiency in Arabic and English.
 </li>
 </ul>
 
 
 
 
 
 
 
 Applicants must be legally eligible to work in Saudi Arabia and will be required to comply with all local labor laws and regulations. Aon is committed to supporting Saudization and encourages Saudi nationals to apply.
 
 
 
 
 
 
 About Aon:
 
 
 
 Aon is a leading global provider of risk management, retirement, and health solutions. Our teams empower clients with innovative solutions, backed by industry expertise and local market knowledge. At Aon, we foster an inclusive and collaborative workplace where everyone is encouraged to bring their best self to work. Join us to make an impact and grow your career as part of a world-class organization.
 
</div>

Account Manager

Jex Recruitment | Connecting top talent with leading companies

<div>
 
 
 Business Development Manager &ndash; Luxury (Riyadh, KSA)
 
 
 
 
 
 
 We are partnering with a prestigious luxury brand to appoint an experienced Business Development Manager based in Riyadh.
 
 
 
 
 
 This role is suited to a commercially driven professional with a strong network in Saudi Arabia, deep understanding of the local luxury market, and a proven ability to build long-term, high-value client relationships.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and execute business development strategies to drive growth within the KSA market
 </li>
 <li>
 Build, manage, and expand relationships with UHNW clients, VIPs, and key stakeholders
 </li>
 <li>
 Identify new commercial opportunities across retail, private clients, and strategic partnerships
 </li>
 <li>
 Represent the brand at high-profile events, client meetings, and industry functions
 </li>
 <li>
 Work closely with senior leadership to align local strategy with global brand objectives
 </li>
 <li>
 Maintain an exceptional level of service consistent with a luxury brand standard
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Proven experience in business development or sales within the luxury sector
 </li>
 <li>
 (e.g. high-end retail, luxury goods, hospitality, lifestyle, automotive, jewellery, fashion, real estate, or similar)
 </li>
 <li>
 Established client network in Saudi Arabia with demonstrable success in KSA
 </li>
 <li>
 Strong cultural awareness and understanding of the Saudi market and business landscape
 </li>
 <li>
 Excellent relationship-building and negotiation skills
 </li>
 <li>
 Professional presence with the ability to represent a premium brand
 </li>
 <li>
 Fluent English and Arabic required
 </li>
 <li>
 Based in Riyadh
 </li>
 </ul>
 
 
 
 
 
 What&rsquo;s on Offer
 
 
 <ul>
 <li>
 Opportunity to work with a high-profile luxury brand
 </li>
 <li>
 Competitive salary and performance-based incentives
 </li>
 <li>
 Long-term career growth within a premium, international business
 </li>
 <li>
 Riyadh-based role with strong local market focus
 </li>
 </ul>
 
 
</div>

Business Development Manager

Explore 927+ Client relationship manager in Riyadh Saudi Arabia this January. Find roles across top companies and apply now to boost your career.