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client retention specialist

Cliffs Point

We&rsquo;re looking for motivated and results-driven individuals to join our growing team! If you have experience in the Forex or financial market industry and enjoy building long-term client relationships, this role is perfect for you.Role Responsibilities:<ul><li>Contact inactive clients to re-engage them and encourage renewed activity.</li><li>Assist existing clients in growing their trading portfolios.</li><li>Build strong client relationships to ensure satisfaction and loyalty.</li><li>Maintain accurate records of communication and follow-ups.</li><li>Provide market updates and assist clients in understanding trading opportunities.</li></ul>Requirements:<ul><li>Previous experience in Forex or financial markets is highly preferred.</li><li>Excellent communication and persuasion skills.</li><li>Strong sales and retention abilities.</li><li>Fluent in English (knowing Hindi, Tamil, Malayalam, Telugu, or Kannada is a plus).</li><li>Confident, self-motivated, and target-oriented.</li></ul>What We Offer:<ul><li>Fixed salary + commission + performance bonuses.</li><li>All leads provided &mdash; no cold calling required.</li><li>Fast-paced work environment with real growth opportunities in the Forex and share market industry.</li></ul>Apply Now! Send your resume to +971 56 179 3993 and take your next step toward a successful career in client retention and financial markets.Job Type: Full-timePay: AED4,000.00 - AED4,500.00 per monthApplication Question(s):<ul><li>How many years of client retention experience do you have?</li><li>Do you have experience in the Forex, share market, or stock market industry?</li><li>How soon can you join if selected? </li></ul>Language:<ul><li>Hindi (Required)</li></ul>

Retention Specialist

Earnest Insurance Brokers LLC

<div><h3 class="jobSectionHeader">Role Overview</h3><div>
The Senior Account Executive will handle end-to-end client renewals, address queries, analyze claims, and maintain accurate records. The role also focuses on cross-selling opportunities, timely payment follow-ups, and preparing monthly performance reports.</div><div></div><h3 class="jobSectionHeader"> 
Key Responsibilities</h3><ul><li>
Build and maintain strong client relationships to ensure loyalty and satisfaction.</li><li>
Engage directly with clients for renewal confirmations and explain benefits.</li><li>
Arrange and lead client meetings virtually or in person to review portfolios and identify opportunities.</li><li>
Handle client escalations calmly and provide effective resolutions.</li><li>
Manage the end-to-end renewal process accurately and on time.</li><li>
Achieve and maintain high renewal retention through diligent follow-ups.</li><li>
Coordinate with internal teams to manage new business inquiries seamlessly.</li><li>
Prepare Specification Comparison Charts and other renewal documentation.</li><li>
Analyze claims history and provide informed recommendations for clients.</li><li>
Conduct compliance screenings and verify all compliance-related documents.</li><li>
Maintain accurate client records in CRM and document management systems.</li><li>
Ensure compliance with internal policies, insurance regulations, and audit standards.</li><li>
Draft professional client communication materials, reports, and presentations.</li><li>
Prepare monthly renewal and performance reports for management.</li><li>
Ensure timely collection of client payments and communicate obligations clearly.</li><li>
Exhibit high attention to detail and precision in documentation and reporting.</li><li>
Collaborate effectively with team members to align on goals and deliver outstanding service.</li><li>
Support junior executives through guidance and knowledge sharing.</li><li>
Leverage data and analytics for decision-making and client presentations.</li><li>
Uphold company values of integrity, diligence, and client-first service.</li><li>
Demonstrate excellent communication and interpersonal abilities.</li><li>
Manage multiple accounts and deadlines effectively.</li><li>
Proven record of achieving retention and service excellence.</li></ul><h3 class="jobSectionHeader">
Requirements</h3><ul><li>
Bachelor&rsquo;s degree in Business, Finance, Insurance, or related discipline.</li><li>
AIII certification (mandatory).</li><li>
5+ years of experience in Commercial Lines &ndash; Underwriting &amp; Client Retention.</li><li>
Strong proficiency in MS Office (Excel, Word, PowerPoint).</li><li>
Good knowledge of Commercial insurance policies.</li><li>
Strong interpersonal, organizational, and multitasking skills.</li><li>
Analytical mindset with attention to detail.</li></ul></div><div></div>

Senior Account Executive – Commercial Lines Insurance

Dollar Car Rental

<ul><li>Build and maintain strong client relationships by addressing needs and concerns.</li><li>Develop and implement strategies to retain clients, reduce off-hires, and boost loyalty.</li><li>Communicate regularly to provide updates, gather feedback, and resolve issues.</li><li>Analyse client data to identify trends and improve satisfaction.</li><li>Identify cross-sell and up-sell opportunities.</li><li>Collaborate with sales, marketing, and support for a seamless client experience.</li><li>Tailor retention strategies to different client segments with personalized approaches.</li><li>Clearly present product value and benefits to encourage loyalty.</li><li>Set and track KPIs to measure success and adjust strategies as needed.</li></ul>

Customer Relations Executive

FCBS

Company Name: Flying Colour Business Setup Services LLC Website: https://www.flyingcolour.net/Position: Client Manager Department: ECS (Enterprise Corporate Services) Location: Dubai (Media City) Job Type: Full-TimeWorking Days: 6 days a week (Monday to Saturday) Working Hours:<ul><li>Monday to Friday: 9:00 AM to 6:30 PM (GST)</li><li>Saturday: 9:00 AM to 4:00 PM (GST)</li></ul>Job Responsibilities:<ul><li>Build and maintain strong, long-term relationships with key clients.</li><li>Address and resolve client concerns and queries in a timely and professional manner.</li><li>Develop and implement sales plans to generate revenue from assigned accounts.</li><li>Regularly connect with existing clients to ensure service satisfaction and business continuity.</li><li>Manage a portfolio of 250&ndash;300 clients effectively.</li><li>Retain existing clients and generate new business opportunities from the current portfolio.</li><li>Identify referral leads and cross-selling/upselling opportunities.</li></ul>Candidate Requirements:<ul><li>Strong verbal and written communication skills.</li><li>Prior experience in Banking / Financial / Client Relationship / Portfolio Management roles preferred.</li><li>Should have hands-on experience in Client Retention, Portfolio Management, Cross-Selling &amp; Upselling.</li><li>Educational Qualification: Must be from a Commerce background with a Master&rsquo;s degree (MBA or M.Com preferred).</li></ul>Interested Candidates Can ApplyPlease share your updated CV along with the following details on whats app - +971 58 204 5839 (Note: Applications without these details will not be considered):<ul><li>Full Name:</li><li>Total Experience:</li><li>Relevant Experience:</li><li>Highest Qualification:</li><li>Current CTC (In-hand):</li><li>Expected CTC (In-hand):</li><li>Current Location:</li><li>Notice Period:</li><li>Reason for Change:</li><li>Daily Roles &amp; Responsibilities in current job (in brief):</li></ul>Job Types: Full-time, PermanentPay: AED5,000.00 - AED7,000.00 per month

Business Setup Advisor

TALENTMATE

<div>
 
 Job Description
 
 
 
 At JTI we celebrate differences, and everyone truly belongs.
 
 46,000 people from all over the world
 
 are continuously building their unique success story with us.
 
 83% of employees feel happy
 
 working at JTI.
 
 
 To make a difference with us, all you need to do is bring your
 
 human best.
 
 
 
 What will your story be? Apply now!
 
 
 
 Learn more jti.com
 
 
 
 
 Please apply till November 28
 
 
 
 
 CRM &amp; Retention Manager, Middle East
 
 
 
 As the
 
 CRM &amp; Retention Manager
 
 , you will be responsible for designing and executing data-driven strategies to enhance consumer retention, loyalty, and lifetime value. You will play a pivotal role in
 
 leveraging consumer data
 
 to create
 
 personalized, seamless, and engaging experiences
 
 at every stage of the funnel, ensuring a strong connection between consumers and the brand. This role is critical in
 
 leveraging data-driven insights
 
 to strengthen consumer relationships, enhance engagement, and maximize long-term brand loyalty.
 
 
 
 Position
 
 
 
 The CRM &amp; Retention Manager will be responsible for the following processes
 
 
 
 Consumer Retention &amp; Engagement
 
 
 
 <ul>
 <li>
 Develop and implement CRM strategies to onboard, engage, and retain active consumers through personalized digital experiences.
 </li>
 <li>
 Design and optimize automated consumer journeys based on behavior, lifecycle stage, and engagement patterns.
 </li>
 <li>
 Deploy targeted re-engagement campaigns to minimize churn and increase repeat interactions.
 
 
 </li>
 </ul>
 
 Data Management &amp; Segmentation
 
 
 
 <ul>
 <li>
 Oversee consumer data collection, management, and governance, ensuring compliance with data privacy regulations.
 </li>
 <li>
 Develop and maintain segmentation frameworks based on consumer behavior, demographics, and business priorities.
 </li>
 <li>
 Leverage predictive analytics and insights to anticipate consumer needs and tailor engagement strategies.
 </li>
 <li>
 Ensure the integrity and accuracy of CRM databases, optimize data flow and synchronize across platforms.
 
 
 </li>
 </ul>
 
 Loyalty &amp; Advocacy Programs
 
 
 
 <ul>
 <li>
 Design and implement loyalty programs that reward engagement, drive retention, and encourage advocacy.
 </li>
 <li>
 Optimize loyalty mechanics, incentives, and touchpoints to maximize consumer participation and satisfaction.
 </li>
 <li>
 Develop referral marketing strategies to amplify organic consumer acquisition.
 
 
 </li>
 </ul>
 
 Lifecycle Marketing &amp; Personalization
 
 
 
 <ul>
 <li>
 Execute lifecycle marketing strategies that enhance consumer experiences from onboarding to long-term retention.
 </li>
 <li>
 Personalize CRM communications and offers based on behavioral triggers, purchase history, and engagement levels.
 </li>
 <li>
 Optimize retention marketing performance through A/B testing, performance tracking, and continuous iteration.
 
 
 </li>
 </ul>
 
 Data-Driven Decision Making &amp; Reporting
 
 
 
 <ul>
 <li>
 Define and track CRM and retention KPIs, including consumer lifetime value, engagement rates, churn rates, and loyalty program performance.
 </li>
 <li>
 Leverage data analytics tools and dashboards to provide real-time insights and actionable recommendations.
 </li>
 <li>
 Work with the SI team to enhance data architecture, ensuring robust tracking and reporting capabilities.
 
 
 </li>
 </ul>
 
 Cross-Functional Collaboration
 
 
 
 <ul>
 <li>
 Work closely with the Acquisition Manager, Digital Agency, SI, Brand, and Sales teams to align CRM initiatives with broader digital marketing and commercial goals.
 </li>
 <li>
 Partner with IT and Data teams to improve CRM infrastructure, automation, and integration across digital platforms.
 </li>
 <li>
 Collaborate with the content and creative teams to ensure CRM messaging aligns with brand strategy.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong expertise in CRM, consumer retention, data management, and loyalty marketing.
 </li>
 <li>
 Experience in data segmentation, predictive modelling, and personalization strategies.
 </li>
 <li>
 Deep understanding of consumer lifecycle management, omnichannel engagement, and automated marketing workflows.
 </li>
 <li>
 Proficient in CRM tools, marketing automation platforms, and data analytics software.
 </li>
 <li>
 Strong analytical mindset with the ability to translate data insights into actionable marketing strategies.
 </li>
 <li>
 Excellent collaboration skills to work cross-functionally and align business priorities with CRM efforts.
 
 
 </li>
 </ul>
 
 What To Expect
 
 
 
 <ul>
 <li>
 Opportunity to work in an international environment in a modern office with a team of various backgrounds and experiences.
 
 
 </li>
 </ul>
 Are you ready to join us? Build your success story at JTI. Apply now!
 
 
 Next Steps
 
 
 After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type.
 
 
 At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
 
 
 Job Details
 
 
 Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://jti.com Job Function: Others Company Industry/
 
 
 Sector: Food And Beverage Services Tobacco Manufacturing And Manufacturing
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

CRM And RETENTION MANAGER

Talabat

Job Title Senior CX Performance Specialist Compensation Dubai, UAE Job Description Senior CX Performance Specialist Compensation Dubai, UAE Position Overview Talabat is hiring a Senior CX Performance Specialist Compensation in Dubai, UAE to design, analyze, and optimize customer compensation policies. This role focuses on identifying behavioral trends, detecting misuse, and providing data-driven insights to balance customer satisfaction with cost efficiency. Job Details Location: United Arab Emirates Location: Dubai Industry: Consumer Service Function: Customer Support / Client Care Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Provide data insights to support CX Operations and Policy teams in refining compensation strategies * Analyze customer compensation behavior, identifying patterns of misuse or anomalies * Conduct A/B testing and impact analysis on policy changes and compensation initiatives * Quantify business impact of compensation programs on retention, frequency, and cost efficiency * Track and report CX and compensation KPIs in weekly and monthly reviews * Build and maintain dashboards for real-time visibility into compensation performance * Ensure transparency of metrics across regions, highlighting risks and improvement opportunities * Collaborate with policy, fraud, product, and finance teams to mitigate misuse and inefficiencies * Support development of business cases and policy updates for compensation initiatives * Deliver clear and actionable recommendations for balancing customer experience with financial goals Candidate Requirements * Bachelor s or Master s degree in Business, Data Analytics, Economics, Statistics, or related field * Around 5 years of experience in data analytics, performance management, or business intelligence, preferably in e-commerce or CX roles * Advanced proficiency in Excel with experience handling large datasets * Strong knowledge of BI tools such as Looker or Tableau; SQL experience preferred * Familiarity with CX or financial performance metrics including refunds, retention, and order frequency * Strong analytical and problem-solving skills with ability to turn data into actionable insights * High attention to detail with ability to identify trends and anomalies in customer behavior * Strong communication skills to present findings to non-technical stakeholders * Proactive, organized, and able to manage multiple priorities in a fast-paced environment Why Join Us * Opportunity to influence customer compensation strategies in one of the region s leading platforms * Competitive compensation with Talabat credit, healthcare, and gym membership * Work in a dynamic, multicultural environment with exposure to cross-functional projects * Career growth supported by training and development opportunities * Collaborative workspace with wellness rooms, rooftop views, and modern facilities

Senior CX Performance Specialist Compensation Dubai, UAE

Key One Realty Group

Department: Business Development / Sales &amp; Marketing Reports To: CEO / Business Development Manager Location: Dubai, UAE Employment Type: Full-TimeJob Purpose The Business Development Specialist is responsible for driving company growth by identifying new business opportunities, building strategic partnerships, and expanding the company&rsquo;s market presence across all divisions &mdash; including Real Estate Brokerage, Property Management, and Holiday Homes. The role requires a proactive professional with a strong understanding of the Dubai real estate market and the ability to convert prospects into long-term business relationships.Key Responsibilities<ul><li>Identify new business opportunities through research, networking, and lead generation.</li><li>Develop and maintain relationships with property owners, investors, and developers.</li><li>Present and promote company services (Sales, Leasing, Property Management, Holiday Homes) to prospective clients.</li><li>Collaborate with internal departments (Sales, Marketing, and Operations) to ensure service excellence and client satisfaction.</li><li>Prepare business proposals, presentations, and customized offers.</li><li>Negotiate agreements, contracts, and partnership terms in line with company policies.</li><li>Participate in real estate exhibitions, networking events, and industry forums to enhance company visibility.</li><li>Track and report on key performance metrics such as conversion rates, revenue growth, and client retention.</li><li>Stay informed about market trends, competitor activities, and regulatory changes impacting the real estate industry.</li><li>Support the implementation of marketing and promotional campaigns to attract new business.</li></ul>Qualifications &amp; Experience <ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>Minimum 2&ndash;5 years of experience in business development, preferably in real estate or property management.</li><li>Proven record of achieving business growth targets and developing client portfolios.</li><li>Strong understanding of the UAE real estate market, RERA regulations, and industry dynamics.</li></ul>Skills &amp; Competencies <ul><li>Excellent communication, negotiation, and presentation skills.</li><li>Strong analytical and strategic thinking abilities.</li><li>Ability to build trust and long-term relationships with clients and partners.</li><li>Proficient in CRM systems, Microsoft O ice, and business proposal tools.</li><li>Self-motivated, target-driven, and results-oriented.</li><li>Professional appearance and attitude with strong business ethics.</li></ul>Key Performance Indicators (KPIs)<ul><li>Number of new leads generated and converted</li></ul><ul><li>Growth in client portfolio and partnerships</li></ul><ul><li>Revenue generated from new business &bull; Client satisfaction and retention rate</li></ul><ul><li>Achievement of quarterly and annual targets</li></ul>Job Type: Full-time

Business Development Specialist

Explore 5361+ Client retention specialist in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.