customer service representative Jobs in Karachi Pakistan

customer service representative

customer service executive Jobs in Karachi Pakistan

customer service executive

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accounting associate Jobs in Karachi Pakistan

accounting associate

customer service representative (csr) Jobs in Karachi Pakistan

customer service representative (csr)

client service associate

HR Ways

About the company: Hiring for an operator-led acquirer of software businesses with a focus on long-term value creation and preserving the legacy of our acquired businesses.Job DescriptionAs our first Client Services Operations Associate, you will own the systems and processes that power our Support, Implementation, and Technical Services teams. You will manage and optimize tools such as Zendesk and Rocketlane, define and track key performance metrics, and help streamline project, ticket, and client onboarding processes. Your work will empower the Client Services department to deliver exceptional experiences to the company's growing customer base. This is a remote opportunity, and candidates are expected to have some overlap with North American hours.Key ResponsibilitiesManage and Optimize Client Services Systems<ul><li>Administer Zendesk and Rocketlane to support workflows across all Client Services teams.</li><li>Build automations, triggers, and dashboards that improve visibility and efficiency.</li><li>Ensure data integrity and alignment across Client Services, CRM, and DevOps systems.</li><li>Facilitate feedback loops between Client Services and other departments to reduce delivery time.</li></ul>Drive Operational Reporting and Insights<ul><li>Define and track key metrics, including project profitability, time-to-value, risk level, and team capacity.</li><li>Develop clear, actionable reporting for leadership to support strategic decisions.</li><li>Identify trends and bottlenecks to continuously improve service performance.</li><li>Develop and maintain capacity and utilization models to support staffing requirements.</li></ul>Standardize and Document Client Services Processes<ul><li>Support client onboarding coordination by improving workflows and communication channels.</li><li>Create and maintain internal SOPs and onboarding documentation.</li><li>Streamline handoffs between teams to ensure consistent client experiences.</li><li>Partner with Product, Engineering, and Sales to ensure insights into the roadmap and planning.</li></ul>Qualifications<ul><li>2 to 4 years of experience in client success or CX system administration, ideally for a SaaS company.</li><li>Hands-on experience managing Zendesk and Rocketlane.</li><li>Excellent communication, organization, and problem-solving skills.</li><li>Strong analytical skills with proficiency in Excel for performance reporting.</li><li>Familiarity with CRM systems (e.g., HubSpot, Salesforce) and DevOps tools (e.g., Azure, Jira).</li><li>A proactive, systems-minded approach to improving how teams work and deliver value to clients.</li></ul>Other Details: &#65279;Experience: 2-4 years &#65279;Timings: US Time ZoneApply at jobs@hrways.coAbout HR Ways:HR Ways is an award-winning Technical Recruitment Firm helping software houses and IT Product companies internationally and locally to find IT Talent. HR Ways is engaged by 300+ Employers worldwide, ranging from the world's biggest SaaS Companies to the most competitive Startups. We have entities in Dubai, Canada, the US, UK, Pakistan, India, Saudi Arabia, Portugal, Brazil, and other parts of the world. Join our WhatsApp Channel https://shorturl.at/983az to stay updated or visit www.hrways.co to know more.Job Type: Full-timePay: Rs140,000.00 per monthWork Location: In person

Client Services Operations Associate | Remote from Pakistan

Idenfo

<div>
 
 Job Title:
 
 Client Outreach Associate
 
 
 
 About Idenfo:
 
 
 
 Idenfo is redefining how the world fights financial crime. We deliver next-gen KYC, AML, and digital onboarding solutions for banks, FinTechs, and regulated businesses. Powered by AI, biometrics, and real-time compliance screening, our SaaS platform makes onboarding faster, smarter, and fraud-proof all while keeping customer journeys seamless.
 
 
 
 About the Role:
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead generation across 15 regions with a focus on DNFBP companies (e.g., real estate, gold, audit firms).
 </li>
 <li>
 Import and format lead data into Pipedrive CRM.
 </li>
 <li>
 Perform CRM management by cleaning and maintaining accurate records fixing errors, removing duplicates, and validating email IDs and contact details.
 </li>
 <li>
 Tag and organize leads by business type to ensure targeted outreach.
 </li>
 <li>
 Conduct market research using online sources (Google, directories, industry databases, etc.) to fill missing information or build new lead databases.
 </li>
 <li>
 Execute email outreach campaigns through Pipedrive to targeted leads.
 </li>
 <li>
 Monitor email engagement (opens, clicks, responses) and follow up promptly with leads to maximize conversion opportunities.
 </li>
 <li>
 Conduct sales calls to potential leads, introducing the service, qualifying interest, and addressing initial queries.
 </li>
 <li>
 Schedule product demos for interested leads and hand over qualified leads to the sales team.
 </li>
 <li>
 Coordinate closely with the sales team to track lead progress and status updates.
 </li>
 <li>
 Update lead remarks and move them through the correct stages in Pipedrive.
 </li>
 <li>
 Work with the marketing team to receive content and campaign details for outreach activities.
 </li>
 <li>
 Share end-of-day updates via WhatsApp (e.g., leads added, calls made, tasks completed).
 </li>
 <li>
 Maintain clear, professional English communication in all written and verbal interactions with prospects and internal teams.
 
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 A/O Levels or Bachelor's degree in Business or a related field (or equivalent experience).
 </li>
 <li>
 Fresh (0) to 1 years of experience in sales consulting or business development.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Proficiency in English (spoken and written).
 </li>
 <li>
 Strong ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Ability to use Microsoft Office Suite Proficiently.
 </li>
 <li>
 Female candidates are strongly encouraged to apply.
 
 
 
 </li>
 </ul>
 
 Culture
 
 
 
 We thrive in a fast-paced, innovative, and customer-driven environment. Our culture encourages collaboration, adaptability, and continuous growth. We believe in recognizing and rewarding talent, fostering a space where ideas are valued, and empowering individuals to make an impact.
 
 
 
 People
 
 
 
 Our team is made up of dedicated professionals from diverse backgrounds, all working towards a common goal - delivering excellence to our clients. We encourage proactive problem-solving, ownership, and a strong customer-first mindset.
 
 
 If you're a passionate sales professional who thrives in a consultative and growth-oriented environment, wed love to hear from you! Join Idenfo and be part of our journey to revolutionize compliance solutions.
</div>

Client Outreach Associate

Taraki

<div>
 This job is with
 
 Fulcrum
 
 , an ISO 9001:2015 certified company serving over 400 clients including Unilever, Shan, EBM, HBL, and K-Electric, and specializing in outsourcing solutions across industries like textiles, pharmaceuticals, hospitality, and automotive.
 
 
 
 Job Description:
 
 
 
 We are looking for a
 
 Customer Service Representative
 
 to join our team in the banking industry. The ideal candidate should have prior experience in handling customer queries, resolving issues, and ensuring excellent customer satisfaction.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Handle incoming calls and customer inquiries in a professional manner.
 </li>
 <li>
 Provide accurate information about products and services.
 </li>
 <li>
 Resolve customer complaints efficiently and escalate complex issues when necessary.
 </li>
 <li>
 Maintain detailed records of customer interactions.
 </li>
 <li>
 Work collaboratively with other departments to ensure smooth operations.
 </li>
 <li>
 Meet performance targets and maintain service quality standards.
 
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Minimum 1- 2 years of experience in customer service, preferably in the banking industry.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Strong problem-solving attitude and customer-focused mindset.
 </li>
 <li>
 Proficiency in MS Office and CRM systems.
 </li>
 <li>
 Bachelors degree in Business Administration or a related field (preferred).
 
 
 
 </li>
 </ul>
 
 Benefits:
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Growth and career development opportunities
 </li>
 <li>
 Supportive work environment
 
 </li>
 </ul>
</div>

Customer Service Representative (CSR)

Digit Creator

Customer Service RepresentativeWe are looking for a talented CSR to join our team.The ideal candidate must have experience and will be responsible for providing excellent customer support through both inbound international call and email communication.Skills:. At least 6 Months to 1 year of experience in international sales is required&middot; Proficiency in English is mustResponsibilities:Answer emails in a professional and courteous manner.Efficiently handle calls coordination and support, responding to inquiries, resolving issues, and providing information.Assist customers courteously and professionally.Ensuring customer satisfaction.Record customer information, inquiries, and feedback accurately in the company database.Collaborate with team members to address complex issues.Location: Gulshan-e-Iqbal block 5Shift: 10 am to 6 pmJob Type: Full-timeExperience :6 Months-1 YearJob Type: Full-timePay: Rs30,000.00 - Rs35,000.00 per monthApplication Question(s):<ul><li>marital status?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In person

Giftkarte Technologies (Pvt) Ltd

Note: This position is specifically intended for female candidates. Responsibilities: &middot; Answering or making calls and respond to customer emails. &middot; Manage and resolve customer complaints and provide product/service information to customers. &middot; Professionally dealing with customer cases and using CRM to track cases to maximize customer satisfaction and retention. . Determining the quickest, most effective ways to answer a client&rsquo;s or customer&rsquo;s questions. &middot; Identify and escalate priority issues and route calls to appropriate resources. &middot; Follow up customer calls where necessary. . Working with a team of CSRs to find an appropriate solution. Requirement: &middot; Proficient in relevant computer applications such as MS office and CRM software. &middot; Knowledge of customer service practices and principles. &middot; Excellent data entry and typing skills. &middot; Adaptability and strong problem solving skills. &middot; Fluency in English/Urdu. Education: Minimum GraduateWork experience: 3-4 years of experience in the same fieldJob Type: Full-timeWork Location: In person

Customer Service Specialist

Zue Pvt Ltd

Location: Main Shahra-e-Faisal, Karachi Shift Timings: 07:00 PM to 04:00 AM PST Working Days: Monday to Friday Employment Type: Full Time and OnsitePosition Overview:Zue is seeking experienced and enthusiastic professionals with strong English communication skills and a solid background and prior experience in Virtual Assistance, CSR, Inbound and Outbound roles. The selected candidates will act as a crucial link between our company and its US-based customers/clients, ensuring their needs are met with efficiency and care.Key Responsibilities:<ul><li>Handle incoming customer calls with professionalism and empathy, addressing inquiries, concerns, and complaints effectively.</li><li>Provide accurate information and assistance to resolve issues, escalating complex matters when necessary.</li><li>Use company systems to access customer accounts, assist with online transactions, troubleshoot technical issues, and guide customers through web-based applications.</li><li>Promote and educate customers on self-service tools for improved efficiency.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM system while maintaining organized records and generating reports when required.</li><li>Stay updated on company products, services, and policies to provide informed support.</li><li>Collaborate with colleagues and other departments to resolve customer issues and provide constructive feedback for continuous improvement.</li></ul>Requirements:<ul><li>Minimum 2 years of US customer service experience.</li><li>Bachelor&rsquo;s degree or A-Levels.</li><li>Proficiency in MS Office Suite.</li><li>Exceptional English communication skills (written and verbal).</li><li>Flexibility to work USA shift timings.</li></ul>Perks and Benefits:<ul><li>OPD and IPD Health facility for self, dependents, and parents</li><li>Life Insurance Coverage for self</li><li>Fuel Card for Male Employees</li><li>Free Pick &amp; Drop for Female Employees</li><li>In-House Gym Facility</li><li>Paid Leaves &amp; US Holidays</li><li>Referral Bonus</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>If selected, can you join us immediately?</li><li>Residential Area in Karachi?</li><li>Are you comfortable working onsite from 07:00 PM to 04:00 AM PST (Night Shift)? </li></ul>Work Location: In person

Inbound Specialist

At-Desk PVT LTD

Responsibilities:<ul><li>Support the customer service team in the UK.</li><li>Handle both incoming and outgoing calls.</li><li>Follow several communication scripts during phone calls.</li><li>Engage with customers via phone, chat, and other appropriate channels.</li><li>Assess the client's needs, answer to inquiries, and offer solutions or alternatives.</li><li>Keep orderly records of all encounters.</li><li>Improve performance and achieve targets.</li><li>Oversee customer accounts.</li><li>Perform data entry duties as needed.</li></ul>Required Skills:<ul><li>Experience working in an international call center with excellent communication skills, including fluency in English and active listening.</li><li>Ability to multitask effectively.</li><li>proficiency with computers and internet</li></ul>Timings: 5 days a week, Monday to FridayTwo shifts available, 1:00PM to 9:00PM &amp; 5:00PM- 1:00AMLocation: Bahadurabad, KarachiJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Service Representative - UK Based

Explore 1017+ Client service associate in Karachi Pakistan this November. Find roles across top companies and apply now to boost your career.