customer service executive - cloud & security customer service operations Jobs in Pune

customer service executive - cloud & security customer service operations

jr customer service executive - customer service operations Jobs in Pune

jr customer service executive - customer service operations

sr customer service executive - program management Jobs in Pune

sr customer service executive - program management

client service executive

Tata Communications

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 Responsible for the equipment&rsquo;s operation and maintenance (Fault Identification &amp; Isolation,
 
 
 configuration, alarm and performance) or network components to drive network efficiency
 
 
 and availability.
 
 
 <ul>
 <li>
 Ensure efficient and effective technical support to maintain optical transport network.
 </li>
 <li>
 Engineer would be maintaining the optical transport Network of Tata Communications
 </li>
 <li>
 Working in day shift supporting 24*7 L1 desk.
 </li>
 <li>
 Responsible for controlling network faults, following up for Root Cause Analysis of Faults, Coordinating for Permanent Corrective Actions with various stake holders and implementation
 </li>
 <li>
 Hands on experience in handling Service level troubleshooting on SDH, DWDM OTN-ASON network.
 </li>
 <li>
 Maintain quality standards to achieve optimal levels of operation and KPI targets.
 </li>
 <li>
 Tracks and monitor network health KPIs to ensure optimal network performance.
 </li>
 <li>
 As a member of Service Assurance resolution of faults and proactively mitigating network issues would be the prime focus.
 </li>
 <li>
 Responsible for maintaining smooth operations of optical transport network.
 </li>
 <li>
 He/She would also be responsible for identifying various faults in Optical transport network which consists of multiple OEM vendor product installed in PAN INDIA network. He/She should interlock and work towards early resolution.
 </li>
 </ul>
</div>

Jr Customer Service Executive - Customer Service Operations

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Take ownership of customer-reported issues and ensure timely resolution.
 
 
 Research, diagnose, troubleshoot, and identify solutions for system and application issues.
 
 
 Follow standard operating procedures for proper escalation of unresolved issues to the appropriate internal teams.
 
 
 Ensure Service Level Agreements (SLAs) are met and proactively work to maintain or improve them.
 
 
 Communicate clearly with customers regarding issue status, progress, and resolution.
 
 
 Willing to work at the customer location in accordance with their working policy.
</div>

Customer Service Executive - Cloud & Security Customer Service Operations

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 Job Description �Responsible for daily co-ordination &amp; reporting to meet the project goals &amp; expectations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcome. Responsibilities �Proactively monitoring project progress �Resolving issues and initiating appropriate corrective action �Creating reports and project documentation �Analysing databases, doing quantitative and qualitative research �Regularly participates in important projects or activities as a full contributing team member.
</div>

Sr Customer Service Executive - Program Management

<div>
 
 About The Company
 
 
 
 Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsible for daily co-ordination &amp; reporting to meet the project goals &amp; expectations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcome.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Proactively monitoring project progress
 </li>
 <li>
 Resolving issues and initiating appropriate corrective action
 </li>
 <li>
 Creating reports and project documentation
 </li>
 <li>
 Analysing databases, doing quantitative and qualitative research
 </li>
 <li>
 Regularly participates in important projects or activities as a full contributing team member.
 </li>
 </ul>
</div>

Jr Customer Service Executive - Program Management

Capgemini

<div>
 We are seeking a highly motivated and experienced Executive Recruiter to join our team, focusing exclusively on the insurance industry. The ideal candidate will possess a proven track record of successfully placing senior-level executives and demonstrate a deep understanding of the insurance landscape. With 7+ years of experience, you will leverage your established network and expertise to drive business growth and deliver exceptional results for our clients.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Full-Cycle Executive Recruitment: Manage the entire recruitment lifecycle, including sourcing, screening, interviewing, candidate presentation, offer negotiation, and onboarding
 </li>
 <li>
 Client Relationship Management: Develop and maintain strong relationships with key clients, understanding their talent needs and providing strategic recruitment solutions
 </li>
 <li>
 Business Development: Proactively identify and pursue new business opportunities within the insurance industry, expanding our client base and revenue
 </li>
 <li>
 Candidate Sourcing &amp; Networking: Utilize a variety of sourcing strategies, including networking, online platforms, industry events, and referrals, to identify and attract top-tier executive talent
 </li>
 <li>
 Industry Expertise: Stay abreast of industry trends, market dynamics, and competitive landscapes within the insurance sector
 </li>
 <li>
 Candidate Assessment: Conduct thorough candidate assessments, including behavioral interviews, skills evaluations, and reference checks, to ensure a strong fit for client organizations
 </li>
 <li>
 Market Research &amp; Intelligence: Conduct in-depth market research to identify talent pools, competitor intelligence, and compensation benchmarks
 </li>
 <li>
 Reporting &amp; Data Management: Maintain accurate and up-to-date candidate and client data in our CRM system, generating reports and providing insights to management
 </li>
 <li>
 Strategic Consulting: Provide strategic talent consulting to clients, advising on organizational structure, talent acquisition strategies, and market best practices
 </li>
 <li>
 Negotiation and Closing: Effectively manage the offer negotiation process, ensuring successful placements and client satisfaction
 </li>
 <li>
 Building and maintaining a strong network within the insurance industry
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Human Resources, or a related field
 </li>
 <li>
 7+ years of experience in executive recruitment, with a proven track record of success within the insurance industry
 </li>
 <li>
 Deep understanding of the insurance industry, including various lines of business, functional areas, and key players
 </li>
 <li>
 Established network of contacts within the insurance industry
 </li>
 <li>
 Strong business development and client relationship management skills
 </li>
 <li>
 Excellent communication, interpersonal, and presentation skills
 </li>
 <li>
 Proven ability to source, assess, and attract top-tier executive talent
 </li>
 <li>
 Proficiency in using applicant tracking systems (ATS) and CRM software
 </li>
 <li>
 Strong negotiation and closing skills
 </li>
 <li>
 Ability to work independently and as part of a team
 </li>
 <li>
 High level of professionalism, integrity, and ethical conduct.
 </li>
 <li>
 Ability to work in a fast paced, goal oriented environment
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Advanced degree or relevant certifications
 </li>
 <li>
 Experience working with a global client base
 </li>
 <li>
 Experience with retained search
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 This position comes with competitive compensation and benefits package:
 
 
 <ul>
 <li>
 Competitive salary and performance-based bonuses
 </li>
 <li>
 Comprehensive benefits package
 </li>
 <li>
 Career development and training opportunities
 </li>
 <li>
 Flexible work arrangements (remote and/or office-based)
 </li>
 <li>
 Dynamic and inclusive work culture within a globally reknowned group
 </li>
 <li>
 Private Health Insurance
 </li>
 <li>
 Pension Plan
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Training &amp; Development
 
 
 </li>
 </ul>
 
 About Capgemini
 
 
 
 Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group &euro;22.5 billion in revenues in 2023.
 
 
 https://www.capgemini.com/us-en/about-us/who-we-are/
</div>

FBS Executive Recruiter

KPMG India

<div>
 
 
 Why Choose KPMG India?
 
 
 <ul>
 <li>
 
 Dynamic Work Environment
 
 : Be a part of an innovative team that values creativity and fresh ideas.👨 💼
 </li>
 <li>
 
 Growth Opportunities
 
 : We provide excellent training, mentorship, and career advancement.📈
 </li>
 <li>
 
 Attractive Benefits
 
 : Competitive salaries, health insurance, and more!🎖️
 </li>
 </ul>
 
 
 
 
 
 Following are some of our key service offerings:
 
 
 <ul>
 <li>
 Risk Based Internal Audit
 </li>
 <li>
 Enterprise Risk Management
 </li>
 <li>
 Risk Assessment
 </li>
 <li>
 Model Business Process Development
 </li>
 <li>
 Sarbanes &ndash; Oxley 404 Assistance
 </li>
 <li>
 Compliance Assistance &ndash; Contracts and regulations
 </li>
 <li>
 Corporate Governance Advisory&ndash; Review and Assessment
 </li>
 <li>
 Revenue Assurance
 </li>
 <li>
 Control Self Assessment
 </li>
 <li>
 Continuous Auditing / Continuous Monitoring
 </li>
 <li>
 Apart from the above service offerings, we also assist client organizations around various aspects viz. Accounting Manuals, Capital Projects Audits, Project focused Control Assessment, setting up IA function, etc.
 </li>
 </ul>
 
 
 
 
 
 &gt;&gt; Role &amp; Responsibilities
 
 
 <ul>
 <li>
 Seniors are project team members who will be involved in conducting process consulting/ internal audit/ risk consulting and execution of other solutions of GRCS
 </li>
 <li>
 Seniors may play the role of team leader on some engagements with 1-3 team members reporting to them for the project. In such cases seniors shall have responsibility of reviewing the work done (Deliverables) by the team members
 </li>
 <li>
 Interact with the client representatives for the ongoing requirements of the project
 </li>
 <li>
 Consistently deliver quality client services and take charge of the project area assigned to him/her
 </li>
 <li>
 Monitor progress, manage risk and verify key stakeholders are kept informed about progress and expected outcomes
 </li>
 <li>
 Demonstrate in-depth technical capabilities and professional knowledge. Demonstrate ability to assimilate to new knowledge
 </li>
 <li>
 Possess good business acumen. Remain current on new developments in advisory services capabilities and industry knowledge
 </li>
 <li>
 The job would require travel to client locations within India and abroad
 </li>
 </ul>
 
 
 
 
 
 &gt;&gt; THE INDIVIDUAL
 
 
 <ul>
 <li>
 Possess strong domain knowledge, understanding of business processes and possible risks in operations of at least one industry sector
 </li>
 <li>
 Ability to perform and interpret process gap analysis
 </li>
 <li>
 Ability to identify risks in business processes
 </li>
 <li>
 Understanding of control rationalization, optimization, effectiveness and efficiency
 </li>
 <li>
 Have experience in process consulting/ internal audit/ risk consulting
 </li>
 <li>
 Strong analytical and problem solving skills. Possess strong data analytics skills and knowledge of advanced data analytical tools will be an advantage
 </li>
 <li>
 Strong written and verbal communication skills (presentation skills)
 </li>
 <li>
 Ability to work well in teams
 </li>
 <li>
 Advanced understanding of IT systems, Knowledge of MS office ( MS Excel, PowerPoint, Word etc); and
 </li>
 <li>
 Have the ability to work under pressure &ndash; stringent deadlines and tough client conditions which may demand extended working hours
 </li>
 <li>
 Willingness to travel within India or abroad for continuous long periods of time
 </li>
 <li>
 Demonstrate integrity, values, principles, and work ethic and lead by example
 </li>
 </ul>
 
 
 
 
 
 &gt;&gt; Qualification
 
 
 <ul>
 <li>
 Qualified CAs/MBA's with articleship from Big-4 firms, MBAs from top 10 Business Schools with 0-6 years of experience in risk consulting/ internal audits role in the industry (Understanding of internal audit, business processes, sector understanding).
 </li>
 <li>
 Certifications like Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA) would be an added advantage.
 </li>
 </ul>
 
 
 
 
 
 &gt;&gt; People BENEFITS
 
 
 <ul>
 <li>
 Continuous learning program
 </li>
 <li>
 Driving a culture of recognition through &lsquo;ENCORE&rsquo; our quarterly rewards and recognition program
 </li>
 <li>
 Comprehensive medical insurance coverage for staff and family
 </li>
 <li>
 Expansive general and accidental coverage for staff
 </li>
 <li>
 Executive Health checkup (Manager &amp; above, and for staff above the age of 30)
 </li>
 <li>
 Les Concierge desk.
 </li>
 <li>
 Internal &amp; Global mobility
 </li>
 <li>
 Various other people friendly initiatives
 </li>
 <li>
 Strong commitment to our Values such as CSR initiatives
 </li>
 </ul>
 
 
</div>

Internal Audit Consultant

IntegriChain

<div>
 
 Company Description
 
 
 
 IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes &ndash; freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.
 
 
 We are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Pune, India; and Medell&iacute;n, Colombia. For more information, visit www.integrichain.com, or follow us on Twitter @IntegriChain and LinkedIn.
 
 
 
 Job Description
 
 
 
 At IntegriChain, we are transforming the way Life Sciences manufacturers commercialize therapies. Our Managed Services division plays a critical role in delivering operational excellence across business process outsourcing engagements. We are seeking a seasoned Director to lead and evolve our service delivery model, focused on performance, scalability, and customer value.
 
 
 As Director, Managed Services, you will lead high-performing operational teams delivering critical services in the Life Sciences, U.S. Healthcare, or Insurance domains. You&rsquo;ll drive excellence across service delivery, process efficiency, and customer satisfaction while ensuring contractual SLAs and KPIs are consistently met or exceeded.
 
 
 This is a strategic leadership role with accountability for both operational results and continuous improvement initiatives, ideal for a collaborative leader who thrives in fast-paced, quality-driven environments.
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and inspire a high-performing team to consistently meet or exceed business goals across commercial success, quality standards, and service delivery excellence.
 </li>
 <li>
 Oversee end-to-end service delivery operations, ensuring all contractual service level agreements (SLAs) and key performance indicators (KPIs) are met or exceeded for in-scope functions.
 </li>
 <li>
 Establish and monitor performance dashboards, using key metrics to drive continuous improvement in productivity, accuracy, and service quality.
 </li>
 <li>
 Champion operational excellence by leveraging industry-leading methodologies such as Lean, Six Sigma, and Kanban to streamline workflows, automate processes, and implement scalable improvements.
 </li>
 <li>
 Develop and grow team capabilities through structured coaching, real-time feedback, and performance development plans aligned to business priorities.
 </li>
 <li>
 Collaborate cross-functionally with U.S.-based stakeholders, driving alignment on service expectations, co-creating improvement initiatives, and resolving operational challenges with a problem-solving mindset.
 </li>
 <li>
 Own and resolve escalations with urgency and professionalism, ensuring issues are addressed promptly and root causes are identified to prevent recurrence.
 </li>
 <li>
 Maintain a customer-first mindset, actively seeking to understand pain points from the end-user perspective and deliver thoughtful, effective solutions.
 </li>
 <li>
 Prepare and present executive-level reporting, summarizing key insights, risks, and progress against goals for senior leadership.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 What you&rsquo;ll bring to the table:
 
 
 <ul>
 <li>
 10+ years of experience managing business process operations in the Life Sciences, U.S. Healthcare, or Insurance industries.
 </li>
 <li>
 Proven experience in service delivery leadership, including process improvement, quality management, and performance reporting.
 </li>
 <li>
 Strong familiarity with claims validation management, Medicaid, Managed Care Claims, and Government Pricing, Gross to Net, and/or State Price Reporting operations (preferred).
 </li>
 <li>
 Demonstrated ability to lead, coach, and scale high-performing teams in a metrics-driven environment.
 </li>
 <li>
 Excellent written, verbal, and presentation communication skills for internal and client-facing engagement.
 </li>
 <li>
 Deep understanding of the Life Sciences commercial ecosystem, including payer/provider dynamics.
 </li>
 <li>
 Ability to navigate and influence in matrixed, cross-functional environments.
 </li>
 <li>
 Prior experience managing global delivery teams or working in offshore/nearshore delivery models.
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 What does IntegriChain have to offer?
 
 
 
 <ul>
 <li>
 Mission driven: Work with the purpose of helping to improve patients' lives!
 </li>
 <li>
 Excellent and affordable medical benefits + non-medical perks including Student Loan Reimbursement, Flexible Paid Time Off and Paid Parental Leave
 </li>
 <li>
 401(k) Plan with a Company Match to prepare for your future
 </li>
 <li>
 Robust Learning &amp; Development opportunities including over 700+ development courses free to all employees
 
 
 </li>
 </ul>
 IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
 
 
</div>

Director, Managed Services

Explore 71+ Client service executive in Pune this January. Find roles across top companies and apply now to boost your career.