aca customer support representative – night shift

call center agents

customer support executive Jobs in Rawalpindi

customer support executive

aca customer support representative – night shift Jobs in Rawalpindi

business development representative Jobs in Rawalpindi

business development representative

call center csrs

client service representative

Strive BPO LLP

Job Opportunity: Customer Service Representative (CSR) &ndash; FE &amp; ACA CampaignsCompany: Strive BPO Position Title: Customer Service Representative Campaigns: FE (Final Expense) &amp; ACA (Affordable Care Act) Employment Type: Full-Time | On-Site Shift: Night ShiftPosition OverviewStrive BPO is seeking highly motivated and professional Customer Service Representatives to support our FE and ACA campaigns. The ideal candidate will possess excellent communication skills, strong work ethics, and the ability to deliver exceptional customer service in a fast-paced environment.This role involves handling outbound calls, verifying information, assisting clients, and ensuring a positive customer experience while meeting performance targets.Key Responsibilities<ul><li>Conduct outbound calls for FE &amp; ACA campaigns with professionalism.</li><li>Provide accurate information and assist customers with inquiries.</li><li>Maintain call quality standards and meet daily/weekly KPIs.</li><li>Accurately update and record customer information.</li><li>Collaborate with the team to enhance overall campaign performance.</li></ul>Required Qualifications<ul><li>Strong English communication skills (spoken and listening).</li><li>Prior call center experience is preferred but not mandatory.</li><li>Availability for night shift operations.</li><li>Basic computer literacy.</li><li>Positive attitude, professionalism, and dedication to performance.</li></ul>What We Offer<ul><li>Competitive salary package with attractive bonuses.</li><li>Professional, growth-oriented, and supportive work environment.</li><li>Opportunities for career advancement.</li><li>Comprehensive training for new hires.</li></ul>Office LocationE-Block, Asghar Mall Chowk, Above Bank Alfalah, Saidpur Road, Satellite Town, RawalpindiContact for ApplicationRehma Gull 0332-0070580Job Type: Full-timePay: Rs30,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Service Representative (CSR)

Wave 2.0

Job Description: We are looking for a confident and motivated Female Customer Service Representative (CSR) to join our team. The ideal candidate should have excellent communication skills and a professional attitude to handle customer interactions effectively.Perks &amp; Benefits:<ul><li>Market competitive salary</li><li>Pick &amp; drop facility available</li><li>Attractive incentives and bonuses</li><li>Friendly and professional work environment</li><li>Growth opportunities within the company</li></ul>Requirements:<ul><li>Strong English communication skills (spoken &amp; written)</li><li>Good listening and problem-solving abilities</li><li>Ability to work in a fast-paced environment</li><li>Basic computer knowledge</li><li>Prior experience in a call center will be a plus (fresh candidates can also apply)</li><li>Able to work on night shift</li></ul>Job Types: Full-time, FresherPay: Rs40,000.00 - Rs100,000.00 per monthWork Location: In person

Female Customer Service Representative (CSR)

AQ ENTERPRISES(PVT) LTD.

Job Type: Full-time (On-site)Shift: Night Shift (Required)Location: RawalpindiWe are hiring Male and Female candidates for the position of Customer Service Representative (Voice ). If you haven&rsquo;t been interviewed yet, you are welcome to visit us for a walk-in interview &mdash; provided you meet the following criteria.✅ Requirements:<ul><li>Strong communication and interpersonal skills</li><li>Ability to work in night shifts</li><li>Residency in Rawalpindi or Islamabad (or willing to relocate)</li></ul>What We Offer:<ul><li>Lucrative Salary</li><li>Attractive Incentive Plans</li><li>Daily &amp; Monthly Bonuses</li><li>Professional Growth Opportunities</li></ul>Interview Details:Days: Monday to Friday Time: 7:30 PM &ndash; 12:00 MidnightYou can either WhatsApp your resume at 0335-5913146 or come directly for a walk-in interview with your resume.Address: Office No. 201-A, 2nd Floor, North Star Plaza, above Bank Alfalah &amp; MCB Bank, Rehmanabad, Murree Road, Rawalpindi.Job Type: Full-timePay: Rs35,000.00 - Rs100,000.00 per monthWork Location: In person

Customer Service Representative

MeshSquare

Pay: 80,000.00 (PKR)-100,000.00 (PKR) per monthJob Description:We are looking for a tech-fluent Customer Service Representative who understands that in 2026, speed is a baseline, but empathy is the differentiator. As the face of our brand, you will move beyond script-reading to become a proactive problem solver. You will leverage AI-driven insights to provide &quot;Optichannel&quot; support&mdash;ensuring a seamless, personalized journey for our customers across every platform they use.Key Responsibilities<ul><li>Proactive Resolution: Use predictive analytics to identify potential customer issues before they escalate (e.g., detecting shipping delays and reaching out first).</li><li>Human-AI Collaboration: Act as the &quot;Human-in-the-Loop,&quot; taking over complex, high-emotion queries transitioned from our Agentic AI bots.</li><li>Contextual Personalization: Utilize real-time sentiment analysis and historical data to tailor every interaction, ensuring customers never have to repeat their history.</li><li>Revenue Advocacy: Identify &quot;moments of truth&quot; during interactions to recommend relevant upgrades or services (upselling/cross-selling) that add genuine value.</li><li>Voice of Customer (VoC) Reporting: Translate daily customer friction points into actionable data for our Product and Marketing teams.</li></ul>Required Tools &amp; Technical StackTo qualify for this position, candidates must demonstrate proficiency or a high &quot;learnability&quot; index for the following 2026 industry standards:CategoryEssential ToolsOmnichannel CRMZendesk AI, Salesforce Service Cloud, or HubSpot Service HubAI Support ToolsIntercom Fin, Glean (knowledge search), or ForethoughtSentiment AnalysisClarabridge, MonkeyLearn, or Qualtrics XMCommunicationSlack, Microsoft Teams, and Cloud Telephony (e.g., Aircall or RingCentral)Co-pilot SystemsExperience with ChatGPT-5/Claude 4 for real-time draft generation and summarizationCore Competencies<ul><li>Digital Literacy: Ability to pivot between multiple software platforms while maintaining a high &quot;First Contact Resolution&quot; (FCR) rate.</li><li>Emotional Intelligence (EQ): High-level de-escalation skills for sensitive or complex cases that require a human touch.</li><li>Data Fluency: Comfortable reading customer health scores and translating them into personalized service strategies.</li><li>Optichannel Agility: Mastery of switching tone and style across voice, video, chat, and social media platforms (Threads, WhatsApp, Bluesky).</li></ul>Qualifications<ul><li>Experience: 1&ndash;3 years in a high-volume customer-facing role (SaaS, FinTech, or E-commerce preferred).</li><li>Education: High School Diploma required; Bachelor&rsquo;s degree or relevant CX certifications (e.g., CCXP) is a significant advantage.</li><li>Stats to Beat: We look for candidates who have consistently maintained a CSAT (Customer Satisfaction) score of 90%+ and an average Resolution Time 15% faster than the industry average.</li></ul>Job Type: Full-timeWork Location: In personJob Type: Full-timeExperience:<ul><li>IT CSR: 2 years (Preferred)</li></ul>Work Location: In person

Customer Service Representative (IT Solutions)

Meds IT Nexus

We are looking for a tech-fluent Customer Service Representative who understands that in 2026, speed is a baseline, but empathy is the differentiator. As the face of our brand, you will move beyond script-reading to become a proactive problem solver. You will leverage AI-driven insights to provide &quot;Optichannel&quot; support&mdash;ensuring a seamless, personalized journey for our customers across every platform they use.Key Responsibilities<ul><li>Proactive Resolution: Use predictive analytics to identify potential customer issues before they escalate (e.g., detecting shipping delays and reaching out first).</li><li>Human-AI Collaboration: Act as the &quot;Human-in-the-Loop,&quot; taking over complex, high-emotion queries transitioned from our Agentic AI bots.</li><li>Contextual Personalization: Utilize real-time sentiment analysis and historical data to tailor every interaction, ensuring customers never have to repeat their history.</li><li>Revenue Advocacy: Identify &quot;moments of truth&quot; during interactions to recommend relevant upgrades or services (upselling/cross-selling) that add genuine value.</li><li>Voice of Customer (VoC) Reporting: Translate daily customer friction points into actionable data for our Product and Marketing teams.</li></ul>Required Tools &amp; Technical StackTo qualify for this position, candidates must demonstrate proficiency or a high &quot;learnability&quot; index for the following 2026 industry standards:CategoryEssential ToolsOmnichannel CRMZendesk AI, Salesforce Service Cloud, or HubSpot Service HubAI Support ToolsIntercom Fin, Glean (knowledge search), or ForethoughtSentiment AnalysisClarabridge, MonkeyLearn, or Qualtrics XMCommunicationSlack, Microsoft Teams, and Cloud Telephony (e.g., Aircall or RingCentral)Co-pilot SystemsExperience with ChatGPT-5/Claude 4 for real-time draft generation and summarizationCore Competencies<ul><li>Digital Literacy: Ability to pivot between multiple software platforms while maintaining a high &quot;First Contact Resolution&quot; (FCR) rate.</li><li>Emotional Intelligence (EQ): High-level de-escalation skills for sensitive or complex cases that require a human touch.</li><li>Data Fluency: Comfortable reading customer health scores and translating them into personalized service strategies.</li><li>Optichannel Agility: Mastery of switching tone and style across voice, video, chat, and social media platforms (Threads, WhatsApp, Bluesky).</li></ul>Qualifications<ul><li>Experience: 1&ndash;3 years in a high-volume customer-facing role (SaaS, FinTech, or E-commerce preferred).</li><li>Education: High School Diploma required; Bachelor&rsquo;s degree or relevant CX certifications (e.g., CCXP) is a significant advantage.</li><li>Stats to Beat: We look for candidates who have consistently maintained a CSAT (Customer Satisfaction) score of 90%+ and an average Resolution Time 15% faster than the industry average.</li></ul>Job Type: Full-timeWork Location: In personWork Location: In person

Business Development Associate Medical Billing

BELL OCEANIC COMMUNICATIONS (SMC-PVT LTD)

Bell Oceanic Communications (SMC-PVT) Ltd. is looking for a motivated B2B Sales Executive / Customer Sales Representative to join our growing team. This role is ideal for someone with strong communication skills, a passion for sales, and the ability to build lasting business relationships.Key Responsibilities:* Manage and grow client relationships* Provide timely, professional responses to client inquiriesSupport clients with account, billing, and service-related needsIdentify upselling and cross-selling opportunitiesCollaborate with internal teams to ensure client successQualifications:<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field (preferred)</li><li>Experience in sales or customer service (B2B preferred)</li><li>Excellent communication and problem-solving skills</li><li>Ability to manage multiple client needs effectively</li><li>Positive, client-focused attitude with eagerness to learn</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Career growth and advancement opportunities</li><li>Supportive, collaborative work environment</li></ul>Job Type: Full-time | On-site (Rawalpindi)Transport available for females.Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Support &amp; Sales (B2B: 2 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Sales Executive / Customer Sales Representative (B2B)

AIMED Communications & Technologies

Career Opportunity: Sales Representative &ndash; International B2BBahria town Phase IV Rawalpindi (Onsite)Night Shift | Flexible Working HoursFull-TimeCompany DescriptionWe specializes in providing professional construction, design, and quantity takeoff services with a commitment to delivering cost-effective and high-quality solutions. Our comprehensive project management approach ensures seamless execution from concept to completion. We emphasize accuracy, efficiency, and exceeding client expectations. Join our team and contribute to a work environment focused on excellence and innovation in the industry.Role DescriptionAs a Sales Representative, you&rsquo;ll be responsible for lead generation, pitching services to international clients, building strong relationships, and closing deals. This is an individual contributor role in a fast-paced sales environment.Key Responsibilities:<ul><li>Generate leads via calls, emails, and online platforms</li><li>Pitch services to international clients Build and maintain client relationships</li><li>Understand client needs and offer customized solutions</li><li>Achieve monthly &amp; quarterly sales targets</li><li>Coordinate with internal teams for smooth onboarding</li></ul>Requirements:<ul><li>1&ndash;2 years of experience in B2B / BPO sales (fresh candidates with strong communication skills are welcome)</li><li>Excellent English communication &amp; negotiation skills</li><li>Strong persuasion and closing abilities</li><li>Self-motivated and target-oriented</li><li>Comfortable with night shift &amp; onsite work</li><li>Resident of islamabad or Rawalpindi will be preffered</li></ul>Benefits:<ul><li>RS 25000-40000 + Plus 7-10% Commission in dollars on every sale</li><li>flexible timing</li><li>good working enviornment</li><li>weekends off</li></ul>Share your Resume on info@bidexactt.comor whatsapp +923249576549Pay: Rs25,000.00 - Rs40,000.00 per monthWork Location: In person

Sale Representative (CSR)

Explore 129+ Client service representative in Rawalpindi this April. Find roles across top companies and apply now to boost your career.