customer support representative Jobs in Lahore

customer support representative

credentialing specialist

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

customer services specialist Jobs in Lahore

customer services specialist

client services specialist

ibex. Pakistan

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 ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist worldwide financial-services leading client&rsquo;s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers and banking flavor but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.
 
 
 
 Qualifications
 
 
 
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 O Levels/Matriculation or above
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 Excellent Written and Verbal English communication
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 Proficiency with MS Office (Particularly MS Excel and MS Word)
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 Banking Experience preferred
 
 
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 </ul>
 
 Responsibilities
 
 
 
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 Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
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 Assist customers with their items purchased through ecommerce website
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 Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
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 Providing alternatives to products/items, which are not available on the ecommerce website
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 Follow standard processes and procedures when it comes to providing the resolution
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 Staying up to date with latest updates on system information, process changes and future updates
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 </ul>
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Customer Services Specialist

visible web

Senior Sales CloserWork Location: On-site &ndash; PIA Road, Lahore Salary: PKR 100,000 &ndash; 150,000 per month + Lucrative CommissionAbout the RoleWe're expanding our sales team and are looking for a Senior SEO Sales Closer who can confidently turn qualified prospects into long-term clients. This position is best suited for an experienced sales professional with a strong background in digital marketing campaigns, particularly SEO services.Please Note: This is not an SEO Specialist position. We are hiring a Senior Sales Closer who has successfully sold digital marketing services and has a proven ability to close deals.What You'll Do<ul><li>Engage with qualified prospects through phone and virtual meetings to understand their business needs.</li><li>Recommend suitable SEO and digital marketing solutions based on each client's goals.</li><li>Lead negotiations, address concerns, and confidently guide prospects toward a purchasing decision.</li><li>Manage opportunities from initial consultation through signed agreement.</li><li>Achieve monthly sales goals while maintaining high closing ratios.</li><li>Keep CRM records updated with sales activities, follow-ups, and deal progress.</li><li>Coordinate with the lead generation team by providing feedback that improves lead quality.</li><li>Deliver a professional and consultative sales experience to every prospective client.</li></ul>What We're Looking For<ul><li>2&ndash;3 years of proven experience closing SEO or digital marketing service deals.</li><li>Demonstrated success in achieving revenue and sales targets.</li><li>Solid understanding of SEO services and how they provide value to businesses.</li><li>Strong negotiation, presentation, and objection-handling abilities.</li><li>Experience using CRM platforms such as Go High Level, HubSpot, Salesforce, or similar systems.</li><li>Excellent spoken and written English communication skills.</li><li>Self-motivated, target-driven, and capable of managing an active sales pipeline.</li></ul>Preferred ExperienceApplicants with experience in digital marketing agencies, BPO sales, international outbound sales, or performance-based sales environments will be given preference.Why Join Us?<ul><li>Competitive fixed salary.</li><li>High-paying commission plan with uncapped earning potential.</li><li>Career advancement opportunities within a growing organization.</li><li>Supportive and performance-focused work culture.</li><li>Opportunity to work with clients in the US market.</li></ul>If you're an experienced sales professional with a passion for closing digital marketing deals and building lasting client relationships, we'd love to hear from you.Pay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Senior Closer for US Campaign

The Services Tree Enterprises 

Marketing Specialist Company: SourceTek (on behalf of our client) Location: Lahore, Pakistan(Onsite ) Experience Required: 2+ YearsAbout the Role We are hiring a Marketing Specialist on behalf of our client in Lahore. The ideal candidate will be a creative, data-driven marketer who can plan and execute campaigns across digital and traditional channels while growing the brand's online presence.Roles &amp; Responsibilities<ul><li>Plan, develop, and execute marketing campaigns across digital and traditional channels</li><li>Create engaging content for social media, email marketing, blogs, and other marketing collateral</li><li>Monitor and analyze campaign performance using analytics tools, providing insights and recommendations for improvement</li><li>Assist in the development and execution of the overall marketing strategy in line with business objectives</li><li>Coordinate with design and content teams to produce high-quality marketing materials</li><li>Manage and grow the company's social media presence and online brand reputation</li><li>Conduct market research to identify trends, target audiences, and competitor strategies</li><li>Support SEO/SEM initiatives to improve organic and paid search visibility</li><li>Assist with the planning and coordination of promotional events, webinars, and product launches</li><li>Prepare regular reports on marketing KPIs and campaign ROI for management review</li></ul>Requirements<ul><li>2+ years of experience in marketing or a related field</li><li>Strong content creation and copywriting skills</li><li>Familiarity with analytics tools (Google Analytics, Meta Business Suite, etc.)</li><li>Basic understanding of SEO/SEM principles</li><li>Experience managing social media platforms and campaigns</li><li>Excellent organizational and communication skills</li></ul>How to Apply Interested candidates can apply by sending their updated resume to: talent@sourcetek.coPay: Rs80,000.00 - Rs140,000.00 per monthExperience:<ul><li>Marketing: 2 years (Preferred)</li></ul>Work Location: In person

Marketing Specialist

Search solution pvt ltd

Company: Search Solution Pvt. Ltd. Job Type: Internship Night Shift (Onsite) Job Location: Johar Town L block, Lahore Working Hours: 7 PM to 4 AM Salary: 30,000Job Overview:We are looking for a creative and detail-oriented Video Editor Intern (Canva Specialist) who can design and edit engaging short-form video content. The ideal candidate should have hands-on experience with Canva and the ability to create professional business videos aligned with digital marketing goals.Key Responsibilities:<ul><li>Create and edit high-quality videos using Canva (Reels, Shorts, Social Media Content)</li><li>Design engaging visual content for marketing campaigns</li><li>Develop professional business videos for clients (ads, promos, brand videos)</li><li>Add transitions, animations, text overlays, and sound effects using Canva tools</li><li>Collaborate with the marketing and content teams for campaign execution</li><li>Ensure all content aligns with brand guidelines and client requirements</li></ul>Requirements:<ul><li>Strong hands-on experience with Canva</li><li>Ability to create short-form video content (Reels, TikTok-style videos, Shorts)</li><li>Understanding of video storytelling and social media trends</li><li>Basic knowledge of branding and business video presentation</li><li>Creative mindset with attention to detail</li><li>Ability to meet deadlines and work in a fast-paced environment</li></ul>Preferred Skills:<ul><li>Knowledge of social media platforms (Instagram, Facebook, YouTube)</li><li>Basic understanding of digital marketing</li><li>Familiarity with additional editing tools (CapCut, Adobe Premiere Pro)</li></ul>Benefits:<ul><li>Hands-on experience in a digital marketing agency</li><li>Opportunity to work on real client projects</li><li>Skill development and mentorship</li><li>Bi Annual and Annual Increment</li><li>In House Dinner</li><li>Potential for full-time opportunity based on performance</li></ul>Apply NowWhatsApp us on 0314 4122219 Pay: Rs30,000.00 per monthWork Location: In person

Video Editor Intern - Night Shift (On site)

Top Line Resource Group (TLRG)

Location: DHA Phase 8, Lahore (On-site)Job Type: Full-TimeShift Timing: 5:00 PM &ndash; 2:00 AMPosition OverviewWe are seeking a customer-focused Insurance Specialist to support a growing U.S. independent insurance operation. This role services commercial and personal lines clients, obtains competitive quotes, coordinates renewals, manages policy changes, communicates with carriers, and helps deliver a first-class client experience.The right person communicates clearly, stays organized under pressure, takes ownership of open tasks, and solves problems before they affect the client. Commercial insurance experience is preferred; we will train a strong candidate with proven administrative and customer service skills.Prior experience with U.S. insurance carriers or an independent agency is strongly preferred for this role.Primary ResponsibilitiesCommercial Insurance<ul><li>Market new and renewal accounts to multiple admitted and surplus lines carriers</li><li>Obtain competitive quotes for General Liability, Business Owners Policies, Commercial Property, Workers' Compensation, Commercial Auto, Professional Liability, Cyber Liability, EPLI, Umbrella and Excess Liability, Inland Marine, and Directors and Officers coverage</li><li>Prepare professional comparisons of coverages, exclusions, deductibles, limits, and premiums</li><li>Review policies for coverage gaps and identify opportunities to improve protection or value</li><li>Follow up with underwriters to negotiate pricing, credits, exceptions, and coverage enhancements</li><li>Request loss runs, update applications, and track inspections and underwriting requirements through completion</li></ul>Personal Lines<ul><li>Quote and service homeowners, high-value homes, condo, renters, dwelling fire, personal auto, umbrella, earthquake, flood, and valuable articles coverage</li><li>Compare multiple carriers and summarize recommendations in clear client-facing language</li><li>Process endorsements and policy changes, assist with renewals, and remarket accounts when appropriate</li></ul>Client Service<ul><li>Answer incoming calls professionally and respond to client emails promptly</li><li>Process Certificates of Insurance, Evidence of Property Insurance, Auto ID Cards, and mortgagee changes</li><li>Order loss runs and inspections, request missing documents, and follow up on outstanding requirements</li><li>Assist clients with billing questions and claim reporting</li><li>Track claim status with carriers and keep clients informed</li><li>Schedule renewal review meetings and maintain clear notes for every open item</li></ul>Policy Servicing<ul><li>Process endorsements, cancellations, reinstatements, and policy rewrites</li><li>Review renewal policies for accuracy, including premiums, limits, deductibles, mortgage information, and insured details</li><li>Confirm completed changes, issued policies, and supporting documents are saved correctly in the agency management system</li></ul>Carrier RelationsCommunicate regularly with major admitted and surplus lines carriers to:<ul><li>Follow up on underwriting and policy issuance</li><li>Negotiate pricing and request available credits</li><li>Seek underwriting exceptions and coverage improvements</li><li>Confirm inspections and track requirements to completion</li></ul>Renewal Management<ul><li>Review renewal offers and identify material premium or coverage changes</li><li>Complete renewal marketing at least 45 days before expiration</li><li>Remarket accounts when premiums increase significantly or coverage needs change</li><li>Prepare side-by-side comparisons and recommend the best carrier option</li><li>Communicate renewal recommendations and follow up through binding</li><li>Track every renewal deadline and prevent avoidable lapses</li></ul>DocumentationMaintain complete, accurate electronic files for applications, quotes, policies, endorsements, certificates, inspection reports, loss runs, carrier correspondence, signed documents, and renewal proposals.Sales and Producer Support<ul><li>Follow up on quote opportunities and schedule producer appointments</li><li>Prepare proposal packets and request missing underwriting information</li><li>Obtain signatures, collect broker fees, and assist with binding new business</li></ul>Claims Support<ul><li>Help clients report claims and gather supporting documentation</li><li>Coordinate with adjusters and follow up with carriers</li><li>Keep insureds updated throughout the claim process</li><li>Maintain timely, accurate claim notes in the agency management system</li></ul>Tools &amp; SystemsFamiliarity with the following types of tools is expected:<ul><li>Agency management systems (e.g., QQ Catalyst or similar)</li><li>Microsoft Outlook and Google Workspace for communication</li><li>Excel, Word, Adobe Acrobat, and DocuSign for documents and analysis</li><li>Payment and rating platforms (e.g., ePayPolicy, carrier portals, comparative rating systems)</li><li>Familiarity with AI-powered agency tools is a plus</li></ul>Required Skills<ul><li>Outstanding customer service and professional phone etiquette</li><li>Excellent written and verbal communication</li><li>Strong organization and the ability to manage multiple deadlines</li><li>High attention to detail and consistent follow-through</li><li>Independent judgment, ownership, and problem-solving</li><li>A positive, team-oriented approach</li></ul>Preferred Qualifications<ul><li>Two or more years of insurance experience</li><li>Commercial insurance and independent agency experience</li><li>Experience with agency management systems</li><li>Experience reading policies and declarations</li><li>Strong Microsoft Excel skills and experience preparing insurance comparisons</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Do you have prior experience working with U.S. insurance carriers or an independent agency? If yes, how many years?</li><li>Have you worked with commercial lines, personal lines, or both?</li><li>Are you familiar with any agency management system (e.g., QQ Catalyst or similar)?</li></ul>Work Location: In person

U.S. Insurance Specialist

CPA CLINICS

Business &amp; Sales Development LeadLocation: DHA Phase 8, Lahore Work Hours: Flexible evening shifts starting 6 PM onwards Pakistan Time. Must be available at least 6 PM - 11 PM for client calls and team coordination. Outside overlap hours, candidates can adjust their schedule as long as targets are met.About the RoleWe are seeking a dynamic professional to drive business development and client outreach for our US-based accounting and compliance services. This role focuses on prospecting, cold calling, and building relationships with companies that need accounting, tax, and compliance support. You will work closely with senior leadership to expand our client base while the finance team handles internal operations.Key Responsibilities<ul><li>Client outreach: Emails/Call and connect with US companies to introduce our accounting and compliance services.</li><li>Lead generation: Identify prospects through job portals, business directories, and LinkedIn postings where companies are hiring accountants or finance staff. Maintain a pipeline of potential clients.</li><li>Business development: Develop strategies to expand market presence and secure new contracts.</li><li>Relationship building: Nurture long-term relationships with clients to ensure repeat business.</li><li>Sales coordination: Work with senior leadership to prepare proposals and close deals.</li><li>Market research: Track industry trends and competitor activity to refine outreach strategies.</li><li>Reporting: Maintain accurate records of calls, leads, and conversions for management review.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, or related field.</li><li>5+ years of experience in sales or business development, preferably in accounting, finance, or professional services.</li><li>Strong communication skills with fluency in English.</li><li>Proven track record of lead generation and client acquisition.</li><li>Comfortable working US hours (night shift in Pakistan).</li></ul>BonusPKR 10,000 per $1,000 collected from corporate clients (first month only)Job Type: Full-timePay: Rs50,000.00 - Rs250,000.00 per monthApplication Question(s):<ul><li>What are your salary requirement?</li><li>Have you ever worked with international clients (especially US/UK)?</li><li>Do you understand basic accounting/tax terminology well enough to pitch services?</li><li>Are you willing to work on a base salary plus performance incentives model?</li><li>Have you managed multiple client accounts at the same time?</li><li>Do you have prior experience selling accounting, bookkeeping, or tax services?</li><li>Are you able to work evening/night shifts aligned with U.S. time zones from our Lahore DHA office ? What hours are you available? Flexible evening shifts starting 6 PM onwards Pakistan Time. Must be available at least 6 PM - 11 PM for client calls and team coordination. Outside overlap hours, candidates can adjust their schedule as long as targets are met.</li><li>Please record and submit a 1&ndash;2 minute video in English introducing yourself, explaining why you are interested in this role, and demonstrating your spoken clarity, welcoming voice, and accent.</li></ul>This video submission is compulsory. Applications without a video will not be shortlisted for interviews.Submission options:Primary: Email to shan.khan@urgentway.com. Alternative (if email issues): WhatsApp to +1 -201-401-4805.Accepted formats: MP4, MOV, or a shareable link (Google Drive, Dropbox, etc.)Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Business & Sales Development Lead (Base Salary & Incentive)

Universities Page

We are looking for a skilled and results-driven Meta Ads Specialist to manage and optimize Facebook &amp; Instagram advertising campaigns focused on lead generation.Key Responsibilities:<ul><li>Plan, create, and manage Meta (Facebook &amp; Instagram) Ads campaigns for lead generation.</li><li>Develop effective ad strategies to generate high-quality leads.</li><li>Create and test different ad creatives, copy, audiences, and campaign structures.</li><li>Monitor campaign performance and optimize ads to improve CPL (Cost Per Lead), lead quality, and conversion rates.</li><li>Conduct audience research and targeting for relevant customer segments.</li><li>Set up and manage Meta Pixel, Conversions API, and tracking where required.</li><li>Analyze campaign data and prepare regular performance reports.</li><li>Continuously test and implement new strategies to improve ROI and lead generation results.</li><li>Coordinate with the sales team to ensure effective lead follow-up and conversion.</li></ul>Requirements:<ul><li>Minimum Bachelor's degree required.</li><li>Proven experience as a Meta Ads Specialist / Facebook Ads Specialist.</li><li>Strong experience in lead generation campaigns.</li><li>Good understanding of Meta Ads Manager, audience targeting, retargeting, and campaign optimization.</li><li>Experience with lead generation is highly preferred.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to manage advertising budgets and achieve performance targets.</li><li>Knowledge of tracking, analytics, and conversion optimization.</li></ul>Salary &amp; Benefits:<ul><li>Competitive Salary </li><li>Performance-based rewards</li><li>Career growth opportunities</li><li>Professional working environment</li></ul>Interested candidates can share their CVs on WhatsApp: 0311 49998274Pay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Meta Ads Specialist

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