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Metso

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
 
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
 
Job posting end date: 11/30/2025
 
Metso Saudi Arabia is looking for a Customer Service Specialist to join our Quote and Order Management Team. The successful candidate will be responsible for performing all necessary functions to ensure customer satisfaction.
 
Primary activities include evaluation of customer inquiries and compatibility with Metso parts and services, coordination of an appropriate quotation considering price/margin/delivery, proposal follow up, support of outside sales efforts, sales order entry, order coordination, and order backlog management of orders until completion.
 
What You’ll Do
 
Monitor and manage customer portals daily to promptly address new Requests for Quotations (RFQs).
 Proficient in day-to-day customer service functions such as accurately preparing quotations, processing sales orders, and handling service requests to ensure customer satisfaction, as including invoicing.
 Handle LC (letter of credit) orders.
 Ensure trade compliance must haves.
 Collaborate closely with Site Account Managers to support client relationships and coordinate site operations.
 Work cross-functionally with sales, technical sales support, field service, logistics, finance and sourcing teams to streamline processes and deliver timely results.
 Take ownership of building and maintaining strong relationships with your customer contacts, acting as a trusted liaison.
 Utilize SAP, Salesforce, and other essential business systems confidently to manage workflows and data.
 Contribute actively as a key member of a dynamic Customer Service team committed to exceptional service and team success.
 Engage in continuous learning opportunities to develop your skills and build a solid foundation for career growth.
 Willing to travel internationally as per business requirements.
 
Who You Are
 
You bring 3 years of experience in customer service, administration, operations, or a related field.
 You excel at clear, professional communication and enjoy engaging with customers and solving challenges.
 Your English communication skills, both verbal and written, are strong and effective.
 You are tech-savvy, organized, detail-oriented, and comfortable navigating IT systems and software tools.
 You are motivated to grow and advance within a company that values and invests in its people.
 
How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
 
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
 
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
 
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.
 
metso.com

Customer service specialist

Proterial

<div>Location:
Riyadh, Riyadh, Saudi Arabia
Job ID:
R0108441
Date Posted:
2025-12-01
Company Name:
HITACHI ENERGY LTD
Profession (Job Category):
IT, Telecom &amp; Internet
Job Schedule:
Full time
Remote:
No
Job Description:
The opportunity
In your role as an OSS Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.
How you&rsquo;ll make an impact
<ul><li>Diagnosing and resolving IT-related issues effectively and efficiently.
</li><li>Ensuring that computers are delivered in a 'ready-to-use' condition for IT users Conducting regular inventory checks for relevant hardware.
</li><li>Coordinating logistics by utilizing local logistics providers to transport and relocate devices between locations.
</li><li>Handling warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.
</li><li>Offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user
</li><li>Follow OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.
</li><li>You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
</li><li>Living Hitachi Energy&rsquo;s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
</li></ul>Your background
<ul><li>Bachelor&rsquo;s degree in computer science.
</li><li>3- 5 years of professional experience in IT support.
</li><li>Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences.
</li><li>Experience in ServiceNow.
</li><li>Have a proactive and solution-oriented mind-set and could work independently and self-driven.
</li><li>Proficiency in both spoken &amp; written English language is required. 
</li></ul><h2 class="jobSectionHeader">Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
</h2><h2 class="jobSectionHeader">This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

On-Site Service Specialist

Hitachi Energy

<div>Description
The opportunity
In your role as an OSS Specialist, you will be responsible for delivering Desk Side Support to IT users, specifically handling IT issues that require physical intervention. Your duties will extend to aiding incident resolution through collaboration with various support teams and groups within the IT department. You will play a critical role, serving as a representative of the IT organization, acting as the interface between the customer and other IT functions.
How you&rsquo;ll make an impact
<ul><li>Diagnosing and resolving IT-related issues effectively and efficiently.</li><li>
Ensuring that computers are delivered in a 'ready-to-use' condition for IT users Conducting regular inventory checks for relevant hardware.</li><li>
Coordinating logistics by utilizing local logistics providers to transport and relocate devices between locations.</li><li>
Handling warranty cases in collaboration with the appropriate Original Equipment Manufacturers (OEM) vendors.</li><li>
Offer support to end users and ensure the functionality of IT equipment and software in meeting rooms and other user</li><li>
Follow OSS procedures as outlined in the Runbook, Standard Operating Procedures (SOPs), and knowledge articles.</li><li>
You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.</li><li>
Living Hitachi Energy&rsquo;s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li></ul>
Your background
<ul><li>Bachelor&rsquo;s degree in computer science.</li><li>
3- 5 years of professional experience in IT support.</li><li>
Excellent communication skills, both written and verbal, including the ability to communicate effectively with both business and technical audiences.</li><li>
Experience in ServiceNow.</li><li>
Have a proactive and solution-oriented mind-set and could work independently and self-driven.</li><li>
Proficiency in both spoken &amp; written English language is required.</li></ul> 
<h2 class="jobSectionHeader">Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2 class="jobSectionHeader">
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

PROVEN

<div>
 
 
 ABOUT THE JOB
 
 
 
 
 
 Position Title: Client Engagement Specialist
 
 
 Location: Riyadh, Saudi Arabia
 
 
 Type: Full-time
 
 
 
 
 
 ABOUT PROVEN
 
 
 
 Proven supports equal opportunities for all candidates and is committed to empowering its people through continuous personal and professional development. We foster a collaborative and inclusive environment built on mutual respect, innovation, and a healthy work-life balance. With a strong track record in recruitment, managed services, and workforce solutions, we are proud to be long-term partners in shaping success for both our clients and our employees.
 
 
 
 
 
 ABOUT THE ROLE / ROLE OVERVIEW
 
 
 
 
 
 We are looking for a professional Client Engagement Specialist to join our CRM team. The candidate will act as the first point of contact for clients to support and liaise with internal departments to ensure client needs are met efficiently.
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 
 
 
 Client Relationship Management
 
 
 <ul>
 <li>
 Act as the first point of contact for clients, especially during urgent or emergency visa-related support.
 </li>
 <li>
 Liaise with internal departments to ensure client needs are met efficiently.
 </li>
 <li>
 Attend client meetings to strengthen relationships and understand evolving requirements.
 </li>
 <li>
 Communicating client needs clearly to internal teams and line manager.
 </li>
 </ul>
 
 
 
 
 Account Management &amp; Strategy Execution
 
 
 <ul>
 <li>
 Directly coordinate with line manager to execute outlined tasks and strategic initiatives.
 </li>
 <li>
 Forecast and track client account metrics to ensure performance alignment.
 </li>
 <li>
 Ensure clients receive timely responses and services.
 </li>
 <li>
 Identify potential risks with major business impact and escalate to line manager when necessary.
 </li>
 <li>
 Implement strategies to improve client satisfaction and service delivery.
 </li>
 </ul>
 
 
 
 
 Sales &amp; Business Development Approach
 
 
 <ul>
 <li>
 Identify, develop, and drive leads and opportunities in collaboration with the account team.
 </li>
 <li>
 Assist in preparing and finalizing business proposals.
 </li>
 <li>
 Conduct win-loss analysis to improve future engagements.
 </li>
 <li>
 Ensure accurate costing and billing for services while maintaining predefined margins.
 </li>
 </ul>
 
 
 
 
 Team Leadership &amp; Reporting
 
 
 <ul>
 <li>
 Report regularly to the direct manager with updates on client activities and performance.
 </li>
 <li>
 Support the development of team KPIs and participate in regular appraisals.
 </li>
 <li>
 Provide supervisory support to sales and CRM team members.
 </li>
 <li>
 Foster an inspiring team environment with open communication and collaboration.
 </li>
 <li>
 Conduct client satisfaction surveys and reviews to gather feedback and improve services.
 </li>
 <li>
 </li>
 </ul>
 
 
 Payroll &amp; Documentation Management
 
 
 <ul>
 <li>
 Execute monthly payroll processes based on client input.
 </li>
 <li>
 Manage client trackers using Excel and Smartsheets for payroll and operational updates.
 </li>
 <li>
 Generate and manage monthly payslips within client portals.
 </li>
 <li>
 Ensure accuracy and timely delivery of payroll-related documentation.
 </li>
 </ul>
 
 
 
 
 Residency &amp; Visa Management
 
 
 <ul>
 <li>
 Track and manage employees' KSA residency status and renewal timelines.
 </li>
 <li>
 Maintain comprehensive records of employee visa statuses and documentation.
 </li>
 <li>
 Coordinate with overseas KSA embassies and authorized agencies to inquire about visa endorsement procedures across different countries.
 </li>
 <li>
 Evaluate individual visa cases and provide recommendations or escalation as needed.
 </li>
 </ul>
 
 
 
 
 CRM &amp; Data Management
 
 
 <ul>
 <li>
 Maintain accurate and up-to-date records in the CRM system.
 </li>
 <li>
 Provide consistent reporting and insights into management based on CRM data.
 </li>
 </ul>
 
 
 
 
 REQUIREMENTS
 
 
 
 
 
 
 Education / Qualification
 
 
 
 
 
 Bachelor&rsquo;s Degree from a recognized institution.
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 3+ years in Account Management, Senior Customer Service, or other client-facing roles.
 </li>
 <li>
 2+ years managing complex client relationships, projects, or customer accounts.
 </li>
 <li>
 Experience in international environments and multicultural teams.
 </li>
 <li>
 Preferred: Familiarity with KSA HR operations, residency processes, and client-side operations.
 </li>
 </ul>
 
 
 
 
 Skills &amp; Attributes
 
 
 <ul>
 <li>
 Situational Sensitivity
 </li>
 <li>
 Open-Mindedness
 </li>
 <li>
 Organizational Awareness
 </li>
 <li>
 Leadership &amp; Motivation
 </li>
 <li>
 Client-Centric Mindset
 </li>
 </ul>
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Payroll &amp; Documentation management. (basic understanding preferred)
 </li>
 <li>
 Advanced Excel: Proficient in pivot tables, formulas (VLOOKUP/XLOOKUP), dashboards, and data analysis.
 </li>
 <li>
 Smartsheet: Basic project tracking, automation, and collaboration.
 </li>
 <li>
 Familiarity with systems such as SAP SuccessFactors, Odoo, Oracle HCM, and Zoho. (basic understanding preferred)
 </li>
 </ul>
</div>

Client Engagement Specialist

Syneos Health

<div>Description
Site Activation Specialist with Sr.CTA tasks - FSP - Riyadh (hybrid office/home)
Syneos Health&reg; is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities.
Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you&rsquo;ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.
Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE
Why Syneos Health<ul><li>
We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.</li><li>
We are committed to our Total Self culture &ndash; where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.</li><li>
We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives &ndash; we&rsquo;re able to create a place where everyone feels like they belong.</li></ul>
Job Responsibilities
Job Responsibilities<ul><li>
General &ndash; Responsible for providing quality on deliverables at the country level and follows project requirements and applicable country rules, with oversight from the SSU Country Manager.</li><li>
Works within the forecasted submission/approval timelines and ensures they are complied with and tracks milestone progress in agreed upon SSU tracking system in real time; if forecasted timelines are not reached provides clear rationale for delays, assists with contingency plan to mitigate impact, and escalates the issue as soon as identified.</li><li>
Monitors basic financial aspects of the project and the number of hours/tasks available per contract; escalates discrepancies in a timely fashion.</li><li>
Responsible for performing activities in compliance with applicable Corporate and Clinical Operations Policies, Standard Operating Procedures and Work Instructions.</li><li>
Assists Clinical Monitoring staff with site management activities, including serving as a Sponsor representative for sites on assigned studies, and communicating with sites to ensure compliance with protocol requirements, study procedures and relevant guidelines</li><li>
Creates and assists with maintenance of project files, handles project correspondence</li><li>
Participates in file audits</li></ul>
Qualifications<ul><li>
Experience in Clinical Research with SSU and CTA Tasks is a must</li><li>
Transferrable visa in KSA is required
</li><li>Associates degree preferred or equivalent</li><li>
Experience in clinical research/pharma/biotech or related field considered In lieu of degree</li><li>
Good knowledge of medical terminology, clinical data, and ICH/GCP preferred</li><li>
Ability to successfully prioritize and work on multiple tasks</li></ul>
Get to know Syneos Health 
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you&rsquo;ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
http://www.syneoshealth.com
Additional Information 
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
Summary
Roles within Clinical Operations are responsible for ensuring safe and effective operations of clinical research studies. Responsible for safeguarding the wellbeing of research subjects in a medical capacity. Reviews study protocols, plans and executes procedures in alignment with protocols and regulatory, health, and safety standards, raising or escalating study issues.</div>

Site Activation Specialist with Sr.CTA tasks - FSP - Riyadh (hybrid office/home)

Josoor Facility Management

<div>
 
 
 Job Purpose:
 
 We are seeking a detail-oriented and results-driven Bidding Specialist to join our firm. The Bidding Specialist will be responsible for
 
 designing high-quality facility services solutions that are efficient, effective, and competitive to win new contracts.
 
 The ideal candidate should possess strong analytical skills, excellent communication abilities, and a deep understanding of facility management services.
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 <ul>
 <li>
 Analyze tender documents, project specifications, and client requirements to develop comprehensive and competitive bidding strategies.
 </li>
 <li>
 Collaborate with cross-functional teams, including operations, finance, and technical experts, to gather necessary information and inputs for bid preparation.
 </li>
 <li>
 Design and propose high-quality facility services solutions tailored to meet client needs while ensuring compliance with industry standards and regulations.
 </li>
 <li>
 Prepare detailed cost estimates and pricing models to ensure competitive bidding while maintaining profitability.
 </li>
 <li>
 Develop persuasive and professional bid submissions, including technical proposals, presentations, and supporting documentation.
 </li>
 <li>
 Conduct market research to identify trends, competitor offerings, and pricing strategies to inform bidding decisions.
 </li>
 <li>
 Manage the entire bidding process, from initial inquiry through to submission and follow-up, ensuring deadlines are met and quality standards are maintained.
 </li>
 <li>
 Coordinate with the sales and marketing teams to align bidding strategies with overall business objectives and client expectations.
 </li>
 <li>
 Monitor and evaluate bid outcomes, analyzing win/loss ratios to identify areas for improvement in the bidding process.
 </li>
 <li>
 Maintain a comprehensive database of bids, proposals, and market intelligence to support future bidding efforts.
 </li>
 <li>
 Stay up-to-date with industry trends, best practices, and emerging technologies in facility management to enhance bidding strategies and solutions.
 </li>
 <li>
 Provide training and support to junior team members on bidding processes and best practices
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications and Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, facility management, or a related field. Relevant certifications are a plus.
 </li>
 <li>
 Minimum 3-5 years of experience in bidding, estimation, or proposal management within the facility management or construction industry.
 </li>
 <li>
 Strong analytical and numerical skills, with the ability to interpret complex data and develop effective bidding strategies.
 </li>
 <li>
 Excellent written and verbal communication skills, with the ability to create compelling proposals and presentations.
 </li>
 <li>
 Proficiency in using bidding and estimation software, as well as Microsoft Office Suite (Excel, Word, PowerPoint).
 </li>
 <li>
 Strong project management skills, with the ability to manage multiple bids and deadlines simultaneously.
 </li>
 <li>
 Proven ability to work collaboratively with cross-functional teams and build strong relationships with internal and external stakeholders.
 </li>
 <li>
 Knowledge of facility management services, industry standards, and best practices.
 </li>
 <li>
 Detail-oriented with a commitment to producing high-quality work and meeting client expectations.
 </li>
 <li>
 Ability to adapt to changing requirements and work in a fast-paced environment.
 </li>
 </ul>
</div>

FM Estimation Specialist

F.I.C

**Job Duties &ndash; Sales Specialist - Must have experience in Logistics, Construction, or Transportation.1. Client Acquisition &amp; Relationship Management<ul><li>Identify and target potential clients in transportation, logistics, fuel distribution, and supply chain sectors.</li><li>Develop and maintain strong, long-term relationships with existing and new customers.</li><li>Conduct regular client visits to understand business needs and propose suitable transport solutions.</li><li>Respond promptly to customer inquiries and provide professional support and follow-up.</li></ul>2. Sales Development &amp; Achievement<ul><li>Achieve monthly and quarterly sales targets as assigned by management.</li><li>Prepare and deliver sales presentations highlighting Al Jeri&rsquo;s transportation services and value proposition.</li><li>Negotiate contracts, pricing, and service agreements in alignment with company policies.</li><li>Generate leads through cold calling, networking, site visits, and field sales.</li></ul>Job Type: Full-timePay: &#65020;10,000.00 - &#65020;12,000.00 per month

Sales Specialist

Explore 1603+ Client services specialist in Riyadh this December. Find roles across top companies and apply now to boost your career.

1603 client services specialist jobs IN Riyadh

Customer service specialist

On-Site Service Specialist

On-Site Service Specialist

Client Engagement Specialist

Site Activation Specialist with Sr.CTA tasks - FSP - Riyadh (hybrid office/home)

FM Estimation Specialist

Sales Specialist