sales manager

account manager

commercial manager

sales account manager

senior account manager

client solutions manager

Emdad By Elm

<div>
 
 Summary
 
 
 
 The Business Solutions Manager will be responsible for identifying client requirements, designing tailored service delivery models, and developing innovative solutions to optimize BPO operations. The role bridges commercial and operational teams, ensuring proposed solutions are viable, competitive, and aligned with organizational objectives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead the end-to-end solution design process for new business opportunities and existing client expansions.
 </li>
 <li>
 Collaborate with Pre-Sales, Operations, Technology, and Finance teams to prepare proposals and solution blueprints.
 </li>
 <li>
 Analyze client requirements, operational workflows, and market trends to create competitive BPO offerings.
 </li>
 <li>
 Develop cost models, capacity plans, and staffing strategies to support proposed solutions.
 </li>
 <li>
 Ensure solution scalability, operational efficiency, and compliance with contractual obligations.
 </li>
 <li>
 Present solution proposals to clients and senior management, acting as a subject matter expert.
 </li>
 <li>
 Conduct post-implementation reviews to refine solution frameworks and capture lessons learned.
 
 
 </li>
 </ul>
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Operations Management, or related field.
 </li>
 <li>
 6&ndash;8 years of experience in BPO or outsourcing business solution design.
 </li>
 <li>
 Strong understanding of contact center operations, workforce planning, and service delivery models.
 </li>
 <li>
 Proficiency in financial modeling, capacity planning, and proposal writing.
 </li>
 <li>
 Excellent client presentation and negotiation skills.
 </li>
 <li>
 COPC or Lean Six Sigma certification is a plus. KPIs
 </li>
 <li>
 Win rate of proposals supported.
 </li>
 <li>
 Accuracy of cost and capacity models.
 </li>
 <li>
 Operational performance of implemented solutions.
 </li>
 <li>
 Client satisfaction with delivered solutions.
 </li>
 </ul>
</div>

Business Solution Manager

accesso

<div>
 
 Position Overview
 
 
 
 Do you love tech 💻, but have a passion for people too 🥰? As a
 
 Client Success Manager
 
 you will be responsible for owning and developing the relationship with clients and promoting the use of
 
 accesso
 
 services and products. As a part of the
 
 accesso
 
 Ticketing Group, you will contribute to helping our clients sell more tickets, streamline operations, drive revenue and improve the experience of the end customer. Our ticketing solutions allow our clients to sell general admissions, reserved seats, time/date specific tickets, season passes, memberships, and so much more.
 
 
 As a member of our Client Operations team, you&rsquo;ll play a vital part in ensuring that our clients receive the support and service they need to create memorable experiences for their guests. With your keen interpersonal skills and problem-solving abilities 🔍, you&rsquo;ll provide operational assistance and collaborate with peers to help come up with out-of-the-box solutions to everyday obstacles. We're looking for people who are patient, team players 🤝, and love helping others.
 
 
 
 Location:
 
 Riyadh, KSA
 
 
 
 Reports to:
 
 Director of Operations
 
 
 
 Travel
 
 ✈️
 
 Requirement:
 
 Up to 40% across KSA, occasional travel to Dubai, UAE
 
 
 
 What You&rsquo;ll Be Working On
 
 
 
 <ul>
 <li>
 Maintaining and building outstanding lines of communication with clients as well as internal teams including customer support and quality assurance.
 </li>
 <li>
 Facilitate communication between technical teams and business stakeholders to ensure alignment and understanding of requirements
 </li>
 <li>
 Translate business requirements or issues into clear and concise technical specifications for software development. As a Systems Specialist, the main analysis is in relation to the technical and functional aspects of the system, including areas such as integration with external systems/devices/applications, SQL Queries and API services.
 </li>
 <li>
 Supporting third parties during integration activities with Horizon
 </li>
 <li>
 Overseeing both new clients and continued development of existing clients; leading the technical and functional, client activities in a prioritized and pro-active manner.
 </li>
 <li>
 Proactively managing high level, complex client service issues, researching and resolving issues quickly and efficiently.
 </li>
 <li>
 Contributing to overall accesso growth and profitability by working with clients to subscribe to additional service opportunities, general higher utilization of existing services and support continued renewal contracts.
 </li>
 <li>
 Conducting demos for clients to understand the new system features and implementations which they can subscribe to.
 </li>
 <li>
 Advising clients on industry best practice and best use of the software.
 </li>
 <li>
 Provide training to end-users and support teams on system, applications and functionalities.
 </li>
 <li>
 Managing client support notifications, requests, and Service Desk tickets.
 </li>
 <li>
 Performing testing on new software releases and troubleshooting/supporting software development team in case issues are found. Keeping clients informed of significant issues that might affect them.
 </li>
 <li>
 Providing continual evaluation of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
 </li>
 <li>
 Create comprehensive documentation including system manuals, user guides, and technical specifications.
 </li>
 <li>
 Supporting accesso sales team in the preparation and demo of the Horizon solution.
 
 
 </li>
 </ul>
 
 What You Bring To The Role
 
 
 
 <ul>
 <li>
 Willing to work extended hours when necessary to ensure the service delivered to our clients is of the highest standards, and that any challenges are dealt with swiftly and efficiently to minimize operational impact, guest experiences, and ticket sales. Our clients are theme parks and attractions so this will include support during evenings, weekends, or holidays, especially during seasonal peaks.
 </li>
 <li>
 Previous account management experience ideally supporting enterprise-level clients within the theme park or leisure industry experience in the Middle East.
 </li>
 <li>
 General computer skills including the Microsoft suite of products and Outlook are required.
 </li>
 <li>
 Experience with web-based technology,
 </li>
 <li>
 Exceptional organizational skills and the ability to prioritize tasks.
 </li>
 <li>
 Ability to facilitate daily responsibilities with little to no direction. The role will be based in Riyadh out of the client offices. The ability to work autonomously is fundamental to your success in this role.
 
 
 </li>
 </ul>
 
 ⭐️ Bonus Points If You Have
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Technology or a related field is a distinct advantage.
 </li>
 <li>
 Previous eCommerce, ticketing, or guest-facing service industry experience.
 </li>
 <li>
 Arabic language knowledge
 </li>
 <li>
 Experience working with Horizon/VGS ticketing software or similar.
 </li>
 <li>
 If you don&rsquo;t have all the qualifications listed, don&rsquo;t worry! We understand everyone&rsquo;s career path is unique and still encourage you to apply if you feel this role is aligned with your career trajectory.
 
 
 </li>
 </ul>
 
 LIFE At Accesso
 
 
 
 At
 
 
 accesso
 
 
 , we believe that fun is a fundamental part of the workday! From our tech to our passion for attractions, we infuse fun into everything we do, and our culture is no different. We&rsquo;ve created a virtual environment with no shortage of connection &ndash; so share memes and high fives 🙌 with teammates, or break up your day with virtual escape quests, &ldquo;Online Office Olympics&rdquo; and more! Work-life balance is important here too, so you&rsquo;ll have flexibility in choosing the work setting and hours that fit your life best (so long as your work permits).
 
 
 We believe that diversity is vital to innovation and that when we celebrate what makes each of us unique, we create a more inclusive environment where you can truly thrive🌱. Our people are our most treasured asset, and we are proud to have such talented, passionate and tech-savvy professionals on our team💚. We are dedicated to providing equal opportunities for all, and any hiring decisions will be assessed on qualifications, merit and business need. If there are any accommodations you may need throughout the hiring process, please feel free to email us at careers@accesso.com so that we can set you up for success. Learn more about Diversity &amp; Inclusion at
 
 
 accesso
 
 
 . You can review our candidate privacy statement here: Candidate Privacy Statement
 
 
 
 ABOUT Accesso
 
 
 
 Our team is on a mission to improve the guest experience with technology. We support some of the world's top attractions and leisure &amp; entertainment venues 🏟🎡🎢🚢🎻 by creating innovative technology solutions that enhance the guest journey from start to finish. Currently,
 
 accesso&reg;
 
 employs over 500 team members around the globe 🌎, many of whom come from the industries we serve. From ticketing and eCommerce to virtual queuing and more, we understand firsthand what makes our clients and their guests smile, and we&rsquo;re constantly developing new solutions to enhance the guest experience while helping our clients streamline operations and drive revenue.
</div>

Client Success Manager

NTT DATA

<div>Make an impact with NTT DATA 
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion &ndash; it&rsquo;s a place where you can grow, belong and thrive.<div>
Your day at NTT DATA 
As a Senior Client Manager at NTT DATA, you will be instrumental in managing and growing relationships with our clients. Your main focus will be to drive land, expansion, and renewals across all our solutions within your assigned accounts. You will take full ownership of these accounts, ensuring client satisfaction throughout their entire lifecycle. This role is not just about sales; it is about building lasting connections and identifying how our services can add real value to their business. 
 
You will work closely with various stakeholders, including vendors and partners, to achieve the results we aim for. Using our company's sales tools and methodologies, you will effectively manage accounts, opportunities, pipelines, and forecasts. As the main point of contact for your clients, you will ensure open and effective communication channels are developed and maintained, providing a reliable touchpoint that fosters strong business relationships. 
 
Your role goes beyond just meeting quotas. You will identify current needs, articulate how we can meet those needs through our solutions, and drive demand. By encouraging clients to explore additional services, you will play a key role in nurturing revenue growth. You will also engage in developing governance and compliance policies to manage risk and ensure financial governance and compliance within your area of specialization.</div><div> 

To thrive in this role, you need to have:<ul><li>
Advanced experience in global partner management, sales environments, and customer service.</li><li>
Experience in the IT or professional services industry, focusing on business development and/or sales.</li><li>
Strong business acumen in sales, focusing on planning and leveraging tools and DATA.</li><li>
Knowledge of the company's offerings, client applications, use cases, and market trends.</li><li>
Ability to link our high-value services to specific client needs and outcomes.</li><li>
Experience in identifying and advancing opportunities at assigned prospects and clients, and accountability for coordinating internal and external resources to close sales opportunities.</li><li>
Excellent client engagement and management skills, aimed at improving client relationships and driving sales growth.</li><li>
Prior experience with the Salesforce.com contact platform.</li><li>
A bachelor&rsquo;s degree or equivalent in business or a sales-related field.</li></ul></div>
Workplace type:
Hybrid Working
About NTT DATA 
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&amp;D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer 
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.</div>

Senior Client Manager

Supertech Innovation Labs

<div>
 Do you want to love what you do at work? Do you want to make a difference, an impact, and transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
 
 
 If yes, then this is the job you are looking for ,
 
 webook.com
 
 is Saudi's #1 event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales.
 
 webook.com
 
 is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.
 
 
 The Director of Business Solutions will lead the delivery of tailored, high-value business solutions and customization projects within the Webook industry. This role acts as a bridge between clients, sales, and product/tech teams to design, deliver, and optimize solutions that meet client-specific needs and strengthen long-term relationships.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Lead the scoping, planning, and execution of client-specific customization projects
 </li>
 <li>
 Collaborate with clients to understand requirements and translate them into actionable solutions
 </li>
 <li>
 Partner with product, technology, and operations teams to ensure timely and successful delivery
 </li>
 <li>
 Develop frameworks for scalable customization processes while maintaining client flexibility
 </li>
 <li>
 Oversee solution implementation, ensuring quality, efficiency, and alignment with business objectives
 </li>
 <li>
 Provide consultative support to sales teams during pre-sales cycles to design tailored proposals
 </li>
 <li>
 Track and report on project performance, ROI, and client satisfaction
 </li>
 <li>
 Build and maintain strong client relationships to foster repeat business and upsell opportunities
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 8-10 years of experience in business solutions, project management, or solution delivery
 </li>
 <li>
 Strong background in managing customization projects, preferably in tech, SaaS, or event/entertainment platforms
 </li>
 <li>
 Proven ability to translate business needs into technical and operational solutions
 </li>
 <li>
 Excellent stakeholder management and cross-functional collaboration skills
 </li>
 <li>
 Strong project management skills (PMP, Agile, or similar certification is a plus)
 </li>
 </ul>
</div>

Director of Business Solutions

Supertech Group

<div>Do you want to love what you do at work? Do you want to make a difference, an impact, and transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
If yes, then this is the job you are looking for , webook.com is Saudi&rsquo;s #1 event ticketing and experience booking platform in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion in sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.
The Director of Business Solutions will lead the delivery of tailored, high-value business solutions and customization projects within the Webook industry. This role acts as a bridge between clients, sales, and product/tech teams to design, deliver, and optimize solutions that meet client-specific needs and strengthen long-term relationships.
Key Responsibilities:<ul>
<li>Lead the scoping, planning, and execution of client-specific customization projects.</li>
<li>Collaborate with clients to understand requirements and translate them into actionable solutions.</li>
<li>Partner with product, technology, and operations teams to ensure timely and successful delivery.</li>
<li>Develop frameworks for scalable customization processes while maintaining client flexibility.</li>
<li>Oversee solution implementation, ensuring quality, efficiency, and alignment with business objectives.</li>
<li>Provide consultative support to sales teams during pre-sales cycles to design tailored proposals.</li>
<li>Track and report on project performance, ROI, and client satisfaction.</li>
<li>Build and maintain strong client relationships to foster repeat business and upsell opportunities.</li>
</ul>Requirements<ul>
<li>8&ndash;10 years of experience in business solutions, project management, or solution delivery.</li>
<li>Strong background in managing customization projects, preferably in tech, SaaS, or event/entertainment platforms.</li>
<li>Proven ability to translate business needs into technical and operational solutions.</li>
<li>Excellent stakeholder management and cross-functional collaboration skills.</li>
<li>Strong project management skills (PMP, Agile, or similar certification is a plus).</li></ul></div>

OFFTEC Arabia

<div>
 
 
 Company Description
 
 
 
 OFFTEC Arabia, part of the OFFTEC Holding Group, provides comprehensive business services and specialized solutions to support the development of companies within the Saudi market. With over 100 years of experience, OFFTEC serves various sectors, including leading banks, private companies, government institutions, and the education sector. The company offers a wide range of advanced business technology solutions such as cyber security, banking, digital transformation, IT infrastructure, office furniture, and plastic card technologies. Located in Riyadh, OFFTEC is committed to enhancing operational efficiency and sustainability for its clients and remains aligned with the latest technological advancements.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for an Account Manager located in Riyadh. The Account Manager will be responsible for managing client relationships, understanding client needs, and ensuring the timely delivery of services. Key tasks include developing and maintaining long-term relationships with clients, identifying client needs, ensuring expectations are met or exceeded, and acting as a liaison between clients and the company's internal teams. The Account Manager will also be responsible for preparing reports and presentations, managing renewals and proposals, and most important is to be actively seeking opportunities to grow client accounts.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Client Relationship Management: Experience in managing client relationships, understanding client needs, and ensuring client satisfaction
 </li>
 <li>
 Business Development and Sales: Skills in identifying opportunities, managing renewals and proposals, and negotiating contracts
 </li>
 <li>
 Communication and Interpersonal Skills: Excellent written and verbal communication, presentation skills, and ability to work well with teams
 </li>
 <li>
 Technical Proficiency: Knowledge in advanced business technology solutions such as banking solutions, digital transformation, IT infrastructure, and related product offerings
 </li>
 <li>
 Analytical and Problem-Solving Skills: Ability to analyze client data, generate insights, and provide tailored solutions
 </li>
 <li>
 Relevant Experience: Prior experience in a similar role, especially within the technology solutions or business services sectors, is advantageous
 </li>
 <li>
 Educational Background: Bachelor's degree in Business Administration, Marketing, IT, or a related field
 </li>
 </ul>
</div>

Sales Account Manager

MontyPay

<div>
 
 
 Job Objective
 
 
 
 Your role as an Account Manager is to create long-term, trusting relationships with our Small and Medium-sized Business customers and actively seek new sales opportunities. You will also lead generation, cold calls, research, present &amp; promote our services and solutions.
 
 
 
 
 
 The primary focus will be on meeting with clients and resellers, sending offers, closing deals, handling the onboarding process, monitoring the clients' transactions.
 
 
 
 
 
 Main Tasks
 
 
 <ul>
 <li>
 Develop, drive, and manage sales activities to increase revenues and direct margin in the Enterprise field that supports and exceeds forecasts.
 </li>
 <li>
 Act as the single point of contact for clients, manage change requests and customer queries, and maintain a strong, long-lasting client relationship.
 </li>
 <li>
 Collaborate the project plan setting with MontyPay&rsquo;s team members and Client side for the solution implementation.
 </li>
 <li>
 Handle day-to-day sales &amp; buying activities with strong sales focus on specific destinations.
 </li>
 <li>
 Attend events to network with relevant stakeholders, gain industry insight, and represent the Business Unit in the marketplace.
 </li>
 <li>
 Prepare reports on account status as assigned by top management.
 </li>
 <li>
 Assist with challenging client requests or issue escalations as needed.
 </li>
 <li>
 Perform market research to collect data on the target audience and collaborate with the direct line manager to analyze and interpret the findings.
 </li>
 <li>
 Conduct daily sales reports and provide them to the direct line manager.
 </li>
 <li>
 Conduct occasional outdoor sales by meeting customers outside the office.
 </li>
 <li>
 Prospect and perform cold calling to potential merchants via phone or email to present payment solutions.
 </li>
 <li>
 Assist in preparing agreements, contracts, and onboarding documents.
 </li>
 <li>
 Propose additional services to existing or potential clients.
 </li>
 <li>
 Promote MontyPay&rsquo;s single-platform solution to KSA merchants with international presence, allowing them to manage payments across KSA and other countries seamlessly
 </li>
 <li>
 Promote MontyPay&rsquo;s full-stack e-commerce solution, from website development to payment gateway integration.
 </li>
 <li>
 Identify opportunities to upsell additional services, such as analytics, System white label, fraud protection tools or other consultancy in marketing, legal and compliance.
 </li>
 <li>
 Track competitor&rsquo;s new product, research their features, and share findings with the product team for assessment.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business Administration or any related field.
 </li>
 <li>
 2+ Years of experience as an Account Manager, Sales Account Manager, or any similar role for a payment gateway provider.
 </li>
 <li>
 Experience
 
 in payment gateways and e-commerce
 
 is a must
 </li>
 <li>
 Good knowledge in selling to key decision makers, stakeholders, and influencers.
 </li>
 <li>
 Ability to represent Monty Pay services with a high degree of professionalism.
 </li>
 <li>
 Experience in B2B account management, preferably in fintech, banking, or e-commerce.
 </li>
 <li>
 Ability to identify cross-selling and upselling opportunities (e.g., multi-country operations, full e-commerce solutions).
 </li>
 <li>
 Experience in managing key accounts and long-term client relationships.
 </li>
 <li>
 Adaptable to a fast-changing fintech environment.
 </li>
 <li>
 Strong organization and time management skills to handle multiple clients and projects.
 </li>
 <li>
 Good knowledge of CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office Suite.
 </li>
 <li>
 Experience delivering client-focused solutions to customer needs.
 </li>
 <li>
 Good time management and problem-solving skills.
 </li>
 <li>
 Good negotiation and presentation skills.
 </li>
 <li>
 Exceptional interpersonal skills, written and verbal communication.
 </li>
 <li>
 Enthusiastic team player with a strong drive to create positive and dynamic work environment.
 </li>
 </ul>
</div>

Account Manager

Explore 1809+ Client solutions manager in Riyadh this September. Find roles across top companies and apply now to boost your career.

1809 client solutions manager jobs IN Riyadh

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