customer service representative Jobs in Pakistan

customer service representative

customer sales representative Jobs in Pakistan

customer sales representative

sales consultant

customer success specialist Jobs in Pakistan

customer success specialist

customer support agent

client success manager 1

Ezify SMC Private Limited

Job Description: We are looking for an experienced and proactive Client Success Manager to join our team at our DHA Phase 8, Lahore office. The ideal candidate will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction, and leading a team to deliver exceptional service and results.Key Responsibilities:<ul><li>Act as the primary point of contact for clients, managing communication and ensuring their needs are met effectively.</li><li>Develop a deep understanding of client goals and provide strategic recommendations to help them achieve success.</li><li>Lead, mentor, and manage a team to ensure smooth project execution and timely delivery.</li><li>Identify opportunities for growth within existing client accounts and support business development efforts.</li><li>Handle client escalations professionally and provide quick, effective resolutions.</li><li>Collaborate with internal departments to align client strategies and improve overall service quality.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>Proven experience as a Client Success Manager, Account Manager, or in a similar client-facing role.</li><li>Strong team management and leadership skills.</li><li>Excellent communication, problem-solving, and interpersonal skills.</li><li>Ability to multitask, prioritize, and handle clients with professionalism.</li><li>Experience in managing international clients will be a plus.</li></ul>Location: DHA Phase 8, Lahore Timings: Monday to Friday (6PM to 2:30 AM)Job Type: Full-timeWork Location: In person

Client Success Manager

Zones

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple,
Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
Position Overview:
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource
coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
What you&rsquo;ll do as the Customer Success Manager 2:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Own and manage the customer service experience, Act as the primary point of contact for customer escalations.</li><li>
Creating quotations, processing sales orders, responding to RFQs.</li><li>
Deal Registrations for major OEMs.</li><li>
Maintaining and updating customer price books.</li><li>
Own overall operational account(s) health</li><li>
Internal reporting to ensure key SLA and metrics are being met.</li><li>
Conduct operationally focused business reviews routinely with Account manager and Client.</li><li>
Partner with PMO, Operations Leadership and Supply Chain for deployments, inventory management, and Delivery standards</li><li>
Listen for customer pain points and coordinate the appropriate resources to alleviate.</li><li>
Manage issue resolution and risk mitigation.</li><li>
Provide quick resolution to client concerns.</li><li>
Coordinate with internal operational teams to minimize risks.</li><li>
Performance Management</li></ul> 
<ul><li>
Measure the success of each client-facing process.</li><li>
Ensure support consistency across assigned accounts.</li><li>
Measure performance against SLAs</li><li>
Measure the success of each client-facing process.</li><li>
Own and manage the client operational relationship.</li><li>
Consistent engagement with key operational contacts at the client</li><li>
Understanding of client&rsquo;s needs and Zones operational offerings</li><li>
Provide oversight into all KPI&rsquo;s being tracked for client and then coordinating operational resources to ensure they are being met.</li><li>
Ensuring any client-related issues are properly addressed to the satisfaction of the client.</li><li>
Partner with the Regional Resource Coordinator to monitor client contracted SLA&rsquo;s.</li><li>
Partner with the Regional Resource Coordinator to assign actions with timelines to internal stakeholders regarding any SLAs that are not being met.</li><li>
Ensure account documentation is up to date and accurate.</li><li>
Identify opportunities for account development.</li><li>
Constantly assess internal operations; identify and assign action with timelines around Zones process improvements.</li><li>
Drive account entanglement through the expansion of operational offerings</li><li>
Manage issue resolution and risk mitigation.</li><li>
Coordinate with internal departments and their leaders to provide quick resolution to client concerns through the assignment of actions with timelines to identified individuals in various departments.</li><li>
Present action plan for issue resolution to Account Manager with scheduled follow-ups until resolution achieved.</li><li>
Coordinate with the Account Manager, client, and key Zones internal operational teams to assure risk mitigation around aging inventory, aging payables, and cycle time optimization.</li></ul>
What you will bring to the team:<ul><li>
3 years of customer service and/or account management experience</li><li>
Familiarity with order fulfillment, corporate purchasing</li><li>
Demonstrated strong communication and proven ability to resolve complex issues in a timely fashion.</li><li>
Ability to work in a fast-paced environment with diverse groups and meeting aggressive deadlines.</li><li>
Excellent verbal and written communication skills</li><li>
Experience presenting to top-tier clients.</li></ul> 
<ul><li>
Ability to work with little or no supervision.</li></ul> 
 Zones offers a comprehensive Benefits package 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer a comprehensive benefits package that includes employee life insurance, health coverage for employees, spouse, and children, along with optional discounted coverage for parents. Additional benefits include, Voluntary Pension Fund Scheme, EOBI, complimentary meals, and access to an in-house gym.
We take pride in being an equal opportunity employer and are dedicated to maintaining a workplace free from discrimination of any kind. If you're passionate about driving innovation in IT, sales, engineering, or operations, Zones provide a dynamic and collaborative environment to grow your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability.
Job timings: 2:00 PM to 10:30 AM (Pk time)</div>

Client Success Manager – 2

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management.
 
 
 What you&rsquo;ll do as the Client Success Manager 1:
 
 
 Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner
 </li>
 <li>
 Create quotes and orders flawlessly.
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Quote delivery
 </li>
 <li>
 Meet or exceed customer/contract SLAs on Order placement
 </li>
 <li>
 Continuously monitor open orders and expedite where needed
 </li>
 <li>
 Provide comprehensive and timely communication to customers and Sales
 </li>
 <li>
 Relationship Building &ndash; Develop solid relationships with Zones customers.
 </li>
 <li>
 Interact with customers on a daily basis.
 </li>
 <li>
 Establish relationships with multiple people in multiple departments
 </li>
 <li>
 Constantly communicate outstanding orders, constraints and alternatives.
 </li>
 <li>
 Coordinate and encourage Zones team member interactions with accounts
 </li>
 <li>
 Customer Service &ndash; Provide for Customer operational and reporting needs.
 </li>
 <li>
 Provide proactive action to provide 5 star service.
 </li>
 <li>
 Have a complete understanding of the Zones Service Catalog
 </li>
 <li>
 Be the first and primary line of contact on all customer issues and concerns
 </li>
 <li>
 Engage Sales to coordinate communication of service and needs.
 </li>
 <li>
 Ensure that timely and impactful reporting is provided to the customer
 </li>
 <li>
 Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.
 </li>
 <li>
 Ensure custom catalog maintenance on Zones Connect
 </li>
 <li>
 Process project worksheets for inventory allocations
 </li>
 <li>
 Monitor and coordinate inventory management activities. (Hardware)
 </li>
 <li>
 Monitor and provide support activities on Customer contracts (Software)
 </li>
 <li>
 Project Management &ndash; Conduct account planning and coordination of needs.
 </li>
 <li>
 Actively participate in pipeline growth and maintenance activities
 </li>
 <li>
 Uncover future needs through constant value driven interactions.
 </li>
 <li>
 Understand account dynamics and look for ways to increase profitability
 </li>
 <li>
 Understand Zones automation capabilities and look for opportunities to provide those services to customers.
 </li>
 <li>
 Coordinate with PMO or Enterprise Operations on new customer roll outs
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Experience in Enterprise level sales
 </li>
 <li>
 Strong customer service skills and commitment to meet or exceed customer requirements
 </li>
 <li>
 Excellent organization skills and process expertise
 </li>
 <li>
 Ability to work in a fast-paced environment and meet aggressive deadlines
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Ability to negotiate, influence, and persuade
 </li>
 <li>
 Analytical with excellent problem-solving skill
 </li>
 <li>
 Ability to work with little or no supervision
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Job timings: 8:00 PM to 5:00 AM (Pk time)
</div>

Client Success Manager – 1

<div>Description 
 
 
Company Overview: 
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview: 
 
For all supported accounts, Client Success places themselves on the front lines with customers and functions in the following areas mainly to manage customer expectations, Zones resource coordination, order management, inventory/logistics management, relationship development, addressing day to day challenges, manages product delivery expectations, returns management, responding to RFQs, Bid &amp; solution creation with competitive pricing by engaging subject matter experts, customized reporting, pricing program maintenance, case management and account mailbox management. 
What you&rsquo;ll do as the Client Success Manager 1: 
Employees employed in the role of Client Success Manager shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making. 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.<ul><li>
Order Fulfillment &ndash; Process orders and quotes in a timely and accurate manner</li><li>
Create quotes and orders flawlessly.</li><li>
Meet or exceed customer/contract SLAs on Quote delivery</li><li>
Meet or exceed customer/contract SLAs on Order placement</li><li>
Continuously monitor open orders and expedite where needed</li><li>
Provide comprehensive and timely communication to customers and Sales</li><li>
Relationship Building &ndash; Develop solid relationships with Zones customers.</li><li>
Interact with customers on a daily basis.</li><li>
Establish relationships with multiple people in multiple departments</li><li>
Constantly communicate outstanding orders, constraints and alternatives.</li><li>
Coordinate and encourage Zones team member interactions with accounts</li><li>
Customer Service &ndash; Provide for Customer operational and reporting needs.</li><li>
Provide proactive action to provide 5 star service.</li><li>
Have a complete understanding of the Zones Service Catalog</li><li>
Be the first and primary line of contact on all customer issues and concerns</li><li>
Engage Sales to coordinate communication of service and needs.</li><li>
Ensure that timely and impactful reporting is provided to the customer</li><li>
Sourcing &ndash; Process, coordinate and manage to off catalog customer requests.</li><li>
Ensure custom catalog maintenance on Zones Connect</li><li>
Process project worksheets for inventory allocations</li><li>
Monitor and coordinate inventory management activities. (Hardware)</li><li>
Monitor and provide support activities on Customer contracts (Software)</li><li>
Project Management &ndash; Conduct account planning and coordination of needs.</li><li>
Actively participate in pipeline growth and maintenance activities</li><li>
Uncover future needs through constant value driven interactions.</li><li>
Understand account dynamics and look for ways to increase profitability</li><li>
Understand Zones automation capabilities and look for opportunities to provide those services to customers.</li><li>
Coordinate with PMO or Enterprise Operations on new customer roll outs</li></ul>
What you will bring to the team:<ul><li>
Experience in Enterprise level sales</li><li>
Strong customer service skills and commitment to meet or exceed customer requirements</li><li>
Excellent organization skills and process expertise</li><li>
Ability to work in a fast-paced environment and meet aggressive deadlines</li><li>
Excellent verbal and written communication skills</li><li>
Ability to negotiate, influence, and persuade</li><li>
Analytical with excellent problem-solving skill</li><li>
Ability to work with little or no supervision</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
Job timings: 8:00 PM to 5:00 AM (Pk time)</div>

Solisurf

CSM (Upseller / Account Manager)Role Overview:As the Client Success Manager, you will talk to our clients regularly and make sure they are happy with our work, You will work closely with the operations manager and quality checker to fix any problems quickly and keep everything running smoothlyYou will be the face of Addx for assigned clients.Your job: keep clients happy, keep projects moving, and grow accounts.Daily you&rsquo;ll: send short updates, record quick Looms (check-ins, ideas, opportunities), log everything in the CRM, and push work across the line with the internal team.SalaryBase: 50,000 PKR / monthBonuses: performance-based (upsells closed, retention, deadlines hit, CSAT, systems built). See KPI section below.Key Responsibilities:<ul><li>Talk to clients often and clearly to keep them updated and Satisfied</li><li>Work with the operations manager and head of content to solve any issues</li><li>Client Updates: Send quick daily updates (message or Loom) to clients about what&rsquo;s done, what&rsquo;s next, or if anything&rsquo;s delayed.</li><li>Upselling: Find smart upsell opportunities. Record a 1-minute Loom showing what else we can help them with and why it matters.</li><li>Relationship Management: Build trust with clients. Be friendly, clear, and quick with responses.</li><li>Project Progress: Make sure projects are always moving. Push the internal team if something is stuck.</li><li>CRM Tracking: Add every update, Loom, and upsell attempt into our CRM.</li><li>Automation &amp; Ideas: If you see any process that can be automated or improved, take the lead to fix or automate it.</li></ul>What Success Looks Like<ul><li>Clients are always updated and never confused.</li><li>You bring in at least 1&ndash;2 new upsells per month.</li><li>Projects under you never go silent or get delayed without a reason.</li><li>The CRM is clean &mdash; every client has notes, Looms, and progress logged. on upsells</li><li>You find small automations or systems that save us time.</li></ul>Apply here:<ul><li>Fill up this link ( https://forms.trll.io/SmYfgnHs/addx-job-applications and submit your application</li><li>Following this initial screening, there will be a series of tests conducted to choose the best applicant.</li></ul>Job Type: Full-timePay: From Rs50,000.00 per monthWork Location: In person

CSM (Upseller / Account Manager)

Pavago

Job Title: Customer Success Manager
 Position Type: Full-Time, Remote
 Working Hours: U.S. client business hours (with flexibility for client calls, QBRs, and support escalations)
 
About the Role: 
Our client is seeking a Customer Success Manager / Account Manager to own client relationships, drive product adoption, and ensure renewals and growth. This role requires balancing proactive engagement with responsive problem-solving, acting as the client’s advocate internally while also identifying upsell and cross-sell opportunities. The CSM ensures that customers achieve measurable value while maintaining long-term, profitable partnerships.
 
Responsibilities:Onboarding & Adoption: 
<ul>
<li>Lead client onboarding sessions and establish success criteria.</li>
<li>Configure accounts, deliver product training, and ensure smooth implementation.</li>
<li>Track early adoption metrics to identify gaps.</li>
</ul>
Relationship Management: 
<ul>
<li>Manage a portfolio of 20–40 active accounts, depending on client size.</li>
<li>Serve as the primary point of contact for client stakeholders.</li>
<li>Conduct regular check-ins and strategic reviews.</li>
</ul>
Proactive Engagement: 
<ul>
<li>Monitor product usage through Gainsight, ChurnZero, Totango, or custom dashboards.</li>
<li>Identify at-risk accounts early and execute playbooks to re-engage them.</li>
<li>Deliver quarterly business reviews (QBRs) to align on goals and ROI.</li>
</ul>
Support & Escalation: 
<ul>
<li>Triage support issues and escalate to technical teams as needed.</li>
<li>Track resolution and ensure client satisfaction post-issue.</li>
</ul>
Growth & Retention: 
<ul>
<li>Identify upsell/cross-sell opportunities based on client needs.</li>
<li>Collaborate with sales teams to expand accounts while maintaining renewals.</li>
<li>Track renewal pipeline and prepare contracts for review.</li>
</ul>
Reporting & Feedback: 
<ul>
<li>Prepare reports on client health, usage, and renewal status.</li>
<li>Capture client feedback and relay to product/engineering teams for improvements.</li>
</ul>
What Makes You a Perfect Fit: 
<ul>
<li>Excellent communicator with executive presence and consultative skills.</li>
<li>Empathetic listener who balances client needs with business objectives.</li>
<li>Organized multitasker who thrives managing multiple accounts.</li>
<li>Comfortable owning revenue responsibility through retention and expansion.</li>
</ul>
Required Experience & Skills (Minimum): 
<ul>
<li>2–3 years in customer success, account management, or client-facing roles.</li>
<li>Proficiency with CRM systems (Salesforce, HubSpot) and CS platforms (Gainsight, ChurnZero, Totango).</li>
<li>Strong presentation skills for client-facing reviews and demos.</li>
<li>Proven ability to manage client relationships and drive renewals.</li>
</ul>
Ideal Experience & Skills: 
<ul>
<li>3–5 years CSM/AM experience with revenue targets.</li>
<li>Industry background in SaaS, professional services, or B2B technology.</li>
<li>Familiarity with NPS, CSAT, and customer health scoring.</li>
<li>Experience creating client-facing collateral (playbooks, decks, case studies).</li>
</ul>
What Does a Typical Day Look Like?
 A CSM’s day revolves around driving client value and ensuring account health. You will:
 <ul>
<li>Start by reviewing dashboards to identify at-risk accounts or upsell opportunities.</li>
<li>Hold client calls, ranging from onboarding sessions to strategic QBRs.</li>
<li>Coordinate internally with support, product, and sales to resolve issues or align strategies.</li>
<li>Prepare renewal forecasts and track contract timelines.</li>
<li>Document client interactions in CRM and update health scores.</li>
<li>End the day reviewing feedback and usage metrics, preparing actionable recommendations for clients.</li>
</ul>
In essence: you are the client’s trusted advisor and the company’s revenue guardian, ensuring relationships are long-lasting, productive, and mutually beneficial.
 
Key Metrics for Success (KPIs): 
<ul>
<li>Net Revenue Retention (NRR) ≥ 100%.</li>
<li>Renewal rate ≥ 90–95%.</li>
<li>Expansion/upsell targets achieved.</li>
<li>Client health scores consistently maintained/improved.</li>
<li>Positive client satisfaction scores (NPS, CSAT).</li>
</ul>
Interview Process: 
<ul>
<li>Initial Phone Screen</li>
<li>Video Interview with Pavago Recruiter</li>
<li>Practical Task (e.g., roleplay a QBR or prepare an account health plan)</li>
<li>Client Interview with Sales/CS Leadership</li>
<li>Offer & Background Verification</li>
</ul>

Customer Success Manager

Horizon Tech

We're seeking a dynamic Account Manager who will serve as the strategic bridge between our clients and internal teams. This role combines traditional account management with hands-on project coordination and technical client success management. You'll be the central hub of knowledge, accountability, and client satisfaction across all digital project deliverables.This is a leadership-track position where you'll own the complete client experience from onboarding through project delivery, ensuring every client relationship drives both satisfaction and business growth.ResponsibilitiesClient Relationship Management<ul><li>Serve as the primary point of contact and strategic advisor for assigned client accounts.</li><li>Build and maintain strong, long-term client relationships that drive retention and expansion.</li><li>Conduct regular business reviews and strategic planning sessions with key stakeholders.</li><li>Identify opportunities for account growth, upselling, and cross-selling services.</li><li>Manage contract renewals, negotiations, and expansion discussions.</li></ul>Project Leadership &amp; Execution<ul><li>Develop comprehensive project plans outlining key milestones, deliverables, and resource requirements.</li><li>Collaborate with internal teams to create detailed project strategies and realistic timelines.</li><li>Oversee end-to-end project execution, monitoring progress and ensuring on-time delivery.</li><li>Allocate resources effectively across team members and tools to meet project deadlines.</li><li>Identify potential risks and challenges, and implement proactive solutions for project success.</li></ul>Client Success &amp; Quality Assurance<ul><li>Maintain detailed documentation of each client's goals, objectives, KPIs, and project timelines.</li><li>Ensure all client projects are properly tracked and visible in project management systems.</li><li>Conduct thorough quality assurance testing on all deliverables before client presentation.</li><li>Translate client requirements into clear, actionable specifications for technical teams.</li><li>Provide regular, proactive updates to clients on project progress and milestones.</li></ul>Strategic Communication &amp; Collaboration<ul><li>Partner with operations teams to refine processes, deadlines, and accountability systems.</li><li>Work closely with technical teams to ensure client needs are accurately translated into deliverables.</li><li>Provide structured feedback and clear communication channels between all project stakeholders.</li><li>Protect team productivity by filtering client requests into actionable, prioritised tasks.</li></ul>Must Haves<ul><li>Bachelor's degree in Business, Marketing, Communications, or related field</li><li>3-5 years of account management, client success, or project management experience</li><li>Proven track record in managing B2B client relationships and driving account growth.</li><li>Experience with digital marketing or technology services preferred</li><li>Proficiency with project management tools (ClickUp, Asana, Monday.com, or similar)</li><li>Strong understanding of digital project workflows and quality assurance processes</li><li>Experience with GoHighLevel CRM and client communication platforms</li><li>Basic understanding of web technologies and digital marketing concepts.</li><li>Advanced proficiency in Microsoft Office Suite and Google</li><li>Strategic Thinking: Ability to understand client business goals and translate them into actionable project plans</li><li>Detail-Oriented: Exceptional attention to detail with strong organisational and documentation skills</li><li>Communication Excellence: Outstanding written and verbal communication skills with the ability to manage multiple stakeholder relationships</li><li>Problem-Solving: Proactive approach to identifying and resolving challenges before they impact client satisfaction</li><li>Leadership: Natural ability to coordinate teams and drive accountability without direct authority</li><li>Adaptability: Comfortable working in a fast-paced environment with changing priorities and requirements.</li></ul>Other Details<ul><li>Job Timings: On-site evening night shift following US EST</li><li>Office location: Off to Shahrah-e-Faisal, PECHS, Karachi</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>Are you available for an on-site evening night shift? </li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>account management, client success, or project management : 3 years (Required)</li><li>GoHighLevel CRM : 1 year (Preferred)</li><li>project management tools (ClickUp, Asana, Monday.com): 2 years (Required)</li></ul>Language:<ul><li>English fluently (Required)</li></ul>Work Location: In person

Account Manager - Digital Client Success & Project Leadership

Explore 4932+ Client success manager 1 in Pakistan this November. Find roles across top companies and apply now to boost your career.

4932 client success manager 1 jobs IN Pakistan

Client Success Manager

Client Success Manager – 2

Client Success Manager – 1

Client Success Manager – 1

CSM (Upseller / Account Manager)

Customer Success Manager

Account Manager - Digital Client Success & Project Leadership