customer service representative Jobs in Pakistan

customer service representative

customer sales representative Jobs in Pakistan

customer sales representative

it support engineer

technical support engineer Jobs in Pakistan

technical support engineer

customer success specialist Jobs in Pakistan

customer success specialist

customer support agent

HitroTech

About the Role HitroTech LLC is expanding its customer support department in Jauharabad! We&rsquo;re looking for a proactive, detail-oriented, and customer-focused individual to join us as a Customer Support Agent. In this role, you&rsquo;ll help clients with their questions, ensure smooth communication, and deliver a first-class experience that reflects HitroTech&rsquo;s commitment to excellence.Key Responsibilities<ul><li>Respond promptly to customer queries through phone, email, and live chat.</li><li>Provide accurate information regarding our company&rsquo;s products and services.</li><li>Resolve customer concerns with professionalism, patience, and empathy.</li><li>Keep detailed, up-to-date records in our CRM system.</li><li>Work with internal teams to ensure quick issue resolution.</li><li>Conduct follow-ups to confirm customer satisfaction.</li><li>Prepare and share daily/weekly summaries of customer interactions and performance metrics.</li></ul>Qualifications &amp; Skills<ul><li>Previous experience in customer service or support (minimum 1 year preferred).</li><li>Excellent English communication skills &mdash; both written and verbal.</li><li>A calm, solution-oriented mindset with strong attention to detail.</li><li>Ability to multitask and manage time effectively in a fast-paced environment.</li><li>Comfortable working independently and collaborating within a team.</li><li>Familiarity with CRM tools like HubSpot, GHL, Podio, Zendesk, or Salesforce is a plus.</li></ul>What We Offer&#9989; Competitive salary package based on experience &#9989; Growth and promotion opportunities within HitroTech &#9989; Incentives tied to performance and quality scores &#9989; Supportive team culture focused on learning and development &#9989; Paid annual leave and participation in company eventsWork ScheduleShift: 6:00 PM &ndash; 3:00 AM (Pakistan Time) Location: On-site &ndash; HitroTech LLC, 77F8+X87 Joharabad, 41200 Job Type: Full-timeHow to ApplySend your CV to hr@hitrotech.com with the subject line: &ldquo;Customer Support Agent &ndash; Night Shift Application.&rdquo;Job Type: Full-timeApplication Question(s):<ul><li>Salary Expectations?</li></ul>Experience:<ul><li>Customer Service: 1 year (Preferred)</li></ul>Work Location: In person

Customer Support Agent

Orior Skincare & Cosmetics

Job description:Customer Support Agent (Mid-Level) Position: Customer Support Executive Location: Lahore (On-site) Salary: PKR 35,000&ndash;45,000/month Experience Required: 1+ year in customer service or call center.Responsibilities:Handle customer queries via WhatsApp, Instagram, Facebook, and phoneResolve complaints and order-related issuesRecord and manage customer data in CRM or ExcelCoordinate with dispatch/delivery teams for timely serviceRespond politely, clearly, and professionally in writing and speakingRequirements:Fluent in English and UrduTyping speed and clarity in messages is importantExperience with online chat, e-commerce orders, or Shopify is a plusPunctual, positive attitude, and a problem solverTo Apply: Submit your CV and a short cover note (why you&rsquo;re fit for this role) to or WhatsApp 03190091620Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Customer support agent

Experts Communication

Experts Communication is looking for a Customer Support Agent to join our dynamic team. The ideal candidate should have at least 1 year of experience in a call center or customer service role, with excellent communication, problem-solving, and sales skills.Salary: 40,000 - 50,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AMNote: Freshers with good English Communication skills are encouraged to apply.Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilitiesHandle inbound and outbound calls professionally Communicate effectively to provide information, support, and sales assistance Resolve customer inquiries and complaints efficiently Meet and exceed monthly sales and performance targets Maintain accurate records of interactions and follow-ups Ensure customer satisfaction and build strong relationshipsRequirements&#10004; Minimum 1 year of call center/customer service experience &#10004; Strong verbal &amp; written communication skills &#10004; Ability to handle objections and close sales confidently &#10004; Self-motivated, target-driven, and eager to learn &#10004; Ability to work the night shift (7:00 PM &ndash; 4:00 AM)Benefits5 working days (Saturday &amp; Sunday off) Competitive salary &amp; performance-based growth (evaluated every 4 months)Health Insurance Annual picnic &amp; dinner Monthly company-paid dinnersAnnual picnic &amp; dinnerKickstart your career with Experts Communication and grow in a professional, fast-paced environment!Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Planlab Solutions

Location: Model Town Link Road, Lahore Shift: Afternoon (1 PM onwards, 9-hour shift)About the Role: PlanLab Solutions is looking for a highly motivated, detail-oriented, and customer-focused Customer Support Agent to join our dynamic team. The ideal candidate will have at least 1 year of experience in providing customer support and possess excellent communication and problem-solving skills.You will be responsible for assisting international clients through email, live chat, and phone support, ensuring every interaction reflects professionalism and empathy.Key Responsibilities<ul><li>Handle email queries, live chats, and phone calls from international clients with professionalism and accuracy.</li><li>Resolve customer issues by identifying the root cause, providing effective solutions, and ensuring timely follow-ups.</li><li>Maintain accurate and updated records of customer interactions and feedback.</li><li>Provide product information, troubleshooting guidance, and technical support when required.</li><li>Stay informed about company products, policies, and industry developments to deliver the best possible service.</li><li>Collaborate with the team to enhance customer experience and maintain service excellence.</li></ul>Requirements<ul><li>Minimum 1 year of experience in customer support or a call center environment.</li><li>Experience with CRM tools such as Zendesk, Tidio, Gorgias, or any similar platform is required.</li><li>Excellent communication skills &ndash; written, spoken, listening, and comprehension in English.</li><li>Strong customer service orientation with the ability to handle customers empathetically and professionally.</li><li>Good problem-solving and multitasking abilities.</li><li>Proficiency in MS Office and Excel.</li><li>Comfortable working independently and as part of a team.</li><li>Flexible to work after noon shifts, weekends, and holidays.</li><li>High school diploma or equivalent (further education is a plus).</li></ul>Why Join Us?<ul><li>No sales, targets, or commission-based pressure &mdash; focus purely on delivering exceptional service.</li><li>Collaborative and supportive work environment.</li><li>Opportunity to work with international clients and enhance your professional skill set.</li></ul>To Apply: Please submit your resume and a cover letter highlighting your relevant experience, tools you&rsquo;ve used (e.g., Zendesk, Tidio, Gorgias), and your strengths in communication and customer handling. We appreciate all applications, but only shortlisted candidates will be contacted for an interview.Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>How would you rate your English proficiency between 1 to 10 (verbal, written, and listening)?</li><li>Do you have experience writing professional emails and handling live chat support?</li><li>Can you confidently handle both inbound and outbound calls with international customers without relying on a script?</li><li>Are you available to work the required Afternoon shift (starting 12:00/1:00 PM onwards, 9 hours)?</li><li>Which customer support tools have you used before (e.g., Zendesk, Gorgias, Tidio, etc.)?</li><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Work Location: In person

Flipdish

<div>
 
 At Flipdish, we&rsquo;re turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms.
 
 
 Everything we do is designed to make running a restaurant satisfyingly simple, in a world that&rsquo;s anything but.
 
 
 
 
 
 
 About this role
 
 
 
 Due to our continued growth, Flipdish is hiring for a Technical Customer Support Executive. This is an exciting opportunity for a motivated self starter who has the flexibility to adapt to changing priorities. You will have excellent verbal and written communication skills to allow you collaborate effectively with many internal and external stakeholders
 
 
 
 Please note this role is working on a 7 day a week shift rota, covering 6am - 12am (UTC) shifts.
 
 
 
 
 
 
 
 In this job, you&rsquo;ll&hellip;
 
 
 <ul>
 <li>
 Provide outstanding customer support: Respond promptly and professionally to customer inquiries and issues via phone, email, and chat, ensuring a positive and satisfactory resolution.
 </li>
 <li>
 Handle customer complaints: Actively listen to customers, empathize with their concerns, and work diligently to resolve problems in a timely manner, demonstrating excellent problem-solving skills.
 </li>
 <li>
 Communicate effectively: Clearly and concisely communicate information, instructions, and solutions to customers in a friendly and professional manner, adapting communication style to suit the customer's needs.
 </li>
 <li>
 Maintain accurate records: Document customer interactions, issues, and resolutions accurately and comprehensively in our Salesforce, ensuring proper tracking and follow-up.
 </li>
 <li>
 Collaborate with team members: Work closely with the support team and other departments to escalate complex issues, share knowledge, and contribute to continuous process improvement.
 </li>
 <li>
 Stay updated on product knowledge: Maintain a solid understanding of our software and services, staying up-to-date with new features, updates, and industry trends to provide accurate information to customers.
 </li>
 <li>
 Adhere to service level agreements (SLAs): Meet or exceed established performance metrics, including response time, resolution time, customer satisfaction, and quality assurance targets.
 </li>
 <li>
 Embrace a positive customer-focused mindset: Strive to create exceptional customer experiences, building and maintaining strong customer relationships through friendly, helpful, and professional interactions.
 </li>
 </ul>
 
 
 
 
 
 We&rsquo;re looking for&hellip;
 
 
 <ul>
 <li>
 Fluency in English: Exceptional verbal and written communication skills in English are essential.
 </li>
 <li>
 Availability: Willingness and flexibility to work evening shifts and weekends as required to meet customer needs.
 </li>
 <li>
 Customer service experience: Prior experience in a customer support or service role, handling customer inquiries and resolving issues effectively and efficiently.
 </li>
 <li>
 Multichannel support skills: Proficiency in handling customer interactions through phone, email, and chat platforms, demonstrating excellent interpersonal and communication skills across different channels.
 </li>
 <li>
 Problem-solving abilities: Strong critical thinking and problem-solving skills to assess situations, analyze information, and provide appropriate solutions.
 </li>
 <li>
 Empathy and patience: Ability to empathize with customers, actively listen to their concerns, and remain calm and patient in challenging situations.
 </li>
 <li>
 Organizational skills: Detail-oriented with the ability to prioritize tasks, manage time effectively, and handle multiple customer inquiries simultaneously.
 </li>
 <li>
 Tech-savvy: Comfortable working with computer systems, software applications, and customer support tools. Experience with Salesforce is a plus.
 </li>
 </ul>
 
 
 
 
 🦄
 
 About Flipdish
 
 
 
 We&rsquo;re Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we&rsquo;ve evolved around our customers and their needs. We&rsquo;re not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry.
 
 
 We go to great lengths to understand our customers (check out our C-suite on work experience). We&rsquo;re food industry natives. We&rsquo;ve worked in busy kitchens and run busy restaurant franchises. We don&rsquo;t just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do.
 
 
 
 
 
 
 😎 Our culture
 
 
 
 At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it
 
 is
 
 !). But, this all depends on our employees. And that&rsquo;s because we trust our employees to define what sort of an employer Flipdish is.
 
 
 Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment.
 
 
 We&rsquo;re a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success.
 
 
 We&rsquo;re focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise!
 
 
 So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don&rsquo;t see an opening just yet, do get in touch and register your interest with us anyway. We&rsquo;ll be in touch as soon as something suitable opens up.
 
 
 
 
 
 
 🙈Don&rsquo;t be shy. Apply.
 
 
 
 We know that imposter syndrome can be a thing. Don&rsquo;t let it be. We want enthusiastic people from all backgrounds. If you feel like you&rsquo;re up for working with us, get in touch.
 
 
 We also understand some candidates might need assistance. That&rsquo;s not a problem in the slightest. Just reach out to us, we&rsquo;d love to hear from you.
 
</div>

Work Location: Model Town Link Road, Lahore Shift Timing: Afternoon (Starting at 1 PM, 9-hour shift)About the Position: PlanLab Solutions is seeking a Customer Service Representative who is enthusiastic, attentive, and dedicated to delivering an outstanding customer experience. The selected candidate will serve as the main point of contact for our international clients, managing communication through email, chat, and phone.This role requires someone who can think critically, communicate effectively, and handle customer concerns with empathy and professionalism.Responsibilities:<ul><li>Manage and respond to customer queries via email, live chat, and phone in a courteous and efficient manner.</li><li>Diagnose issues, provide accurate information, and ensure timely resolution and follow-up.</li><li>Keep detailed records of all customer communications, requests, and feedback.</li><li>Assist customers with product-related information, troubleshooting, and basic technical guidance.</li><li>Stay updated with company offerings, policies, and industry trends to provide accurate assistance.</li><li>Work closely with teammates to identify opportunities for improving the customer experience.</li></ul>Qualifications &amp; Requirements:<ul><li>At least 1 year of experience in a customer support or contact center environment.</li><li>Familiarity with CRM tools like Zendesk, Tidio, Gorgias, or similar systems.</li><li>Strong command of the English language (spoken and written).</li><li>Excellent communication, problem-solving, and multitasking abilities.</li><li>A customer-first mindset with the ability to remain calm and professional.</li><li>Good computer literacy, especially in MS Office and Excel.</li><li>Capable of working independently and collaboratively within a team.</li><li>Willingness to work afternoon shifts, including weekends and holidays when required.</li><li>High school diploma or equivalent (additional education preferred).</li></ul>What We Offer:<ul><li>A non-sales role &mdash; no targets or commissions, just quality service.</li><li>A friendly and supportive work culture.</li><li>The chance to engage with international clients and develop your professional skills.</li></ul>How to Apply:Interested candidates are encouraged to share their resume and a brief cover letter outlining their experience, the customer service tools they&rsquo;ve used (e.g., Zendesk, Tidio, Gorgias), and why they&rsquo;d be a great fit for this role. Only shortlisted candidates will be contacted for further steps.Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>How would you rate your English proficiency between 1 to 10 (verbal, written, and listening)?</li><li>Do you have experience writing professional emails and handling live chat support?</li><li>Can you confidently handle both inbound and outbound calls with international customers without relying on a script?</li><li>Are you available to work the required Afternoon shift (starting 12:00/1:00 PM onwards, 9 hours)?</li><li>Which customer support tools have you used before (e.g., Zendesk, Gorgias, Tidio, etc.)?</li></ul><ul><li>What is your current salary?</li></ul><ul><li>What is your expected salary?</li></ul>Work Location: In person

customer service representative - customer support agent

UDHC Lahore

Job Title: Support Center Agent &mdash; Healthcare SoftwareLocation: [Lahore]Department: Customer Support / OperationsReports To: Support Manager / Operations LeadWe are seeking a Support Center Agent to join our healthcare technology operations team. The role involves responding to customer support calls, providing technical assistance to users of our healthcare software (telemedicine, EMR, or patient management systems), and handling back-office administrative tasks such as adding records, ticket tracking, and report generation.The ideal candidate should have strong communication skills, basic understanding of healthcare workflows, and comfort working with web-based applications.Key Responsibilities1. Customer &amp; Technical Support<ul><li>Answer inbound support calls and respond to user queries through phone, email, or chat.</li><li>Log support requests in the company&rsquo;s ticketing system.</li><li>Diagnose and resolve basic software issues (login errors, data entry issues, connectivity).</li><li>Provide step-by-step guidance to doctors, clinic staff, and patients.</li></ul>2. Back-Office Operations<ul><li>Perform administrative tasks such as user onboarding, account verification, and data cleanup.</li><li>Generate and share daily/weekly reports on support tickets, system uptime, and user feedback.</li><li>Update and maintain client data in CRM or support databases.</li></ul>Qualifications<ul><li>Education: Bachelor&rsquo;s degree (preferred: Computer Science, IT, Healthcare Management, or related field).</li><li>Experience: 0&ndash;3 years of experience in customer support, Call Center, or healthcare IT environment. Familiarity with EMR, telemedicine, or hospital management systems is a plus.</li></ul>Soft Skills:<ul><li>Excellent English communication (Arabic is a plus).</li><li>Patient, empathetic, and detail oriented.</li><li>Able to multitask in a fast-paced environment.</li></ul>Working Hours<ul><li>Shifts may cover US, GCC, or Pakistan time zones, depending on client coverage.</li><li>Weekend or on-call rotation may apply.</li></ul>Compensation &amp; Growth<ul><li>Competitive salary based on experience.</li><li>Health coverage / performance bonus (if applicable).</li><li>Training in healthcare software workflows and potential growth.</li></ul>Send your CVs at resume@udhc.netJob Type: Full-timeWork Location: In person

Support Center Agent

Explore 4437+ Customer support agent in Pakistan this November. Find roles across top companies and apply now to boost your career.

4437 customer support agent jobs IN Pakistan

Customer Support Agent

Customer support agent

Customer Support Agent

Customer Support Agent

Customer Support Agent

customer service representative - customer support agent

Support Center Agent