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it support engineer

Motive

<div>
 
 Who We Are
 
 
 
 Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
 
 
 Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
 
 
 Visit gomotive.com to learn more.
 
 
 
 Location:
 
 PK - Lahore
 
 (On-Site)( Timing 6pm-3am)
 
 
 
 
 Job Type:
 
 Full-Time
 
 
 
 Who We Are
 
 
 
 Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.
 
 
 Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.
 
 
 
 Job Description
 
 
 
 As an integral member of our dynamic team, the IT Support Engineer holds the pivotal responsibility of championing end-user satisfaction through adept IT support. Tasked with monitoring and maintaining our company's computer systems, the IT Support Engineer performs hardware and software installations and elevates our technological prowess by tackling logical, analytical, and technical challenges independently and through collaborative efforts with internal teams and valued vendor partnerships.
 
 
 
 Role Overview
 
 
 
 We are looking for a skilled and customer-focused IT Support Engineer who can deliver high-quality technical support across endpoint systems, SaaS applications, and core IT services. This role requires hands-on experience with MacOS, Windows, and Linux environments, strong troubleshooting abilities, and the capability to support users both onsite and remotely. The ideal candidate will also have exposure to modern IT operations, including MDM platforms, ticketing systems, cloud productivity tools, and emerging AI-driven support workflows
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Provide end-to-end IT support across MacOS, Windows, and Linux environments, including mass OS installations, upgrades, and configurations
 </li>
 <li>
 Manage employee onboarding and offboarding (onsite and remote), covering device provisioning and MDM enrolment
 </li>
 <li>
 Provide IT Support for MDM platforms such as Kandji and Microsoft Intune
 </li>
 <li>
 Hands-on MacOS support and advanced troubleshooting for Windows OS issues
 </li>
 <li>
 Support enterprise SaaS tools including Google Workspace (G Suite), Okta, Salesforce, and collaboration platforms
 </li>
 <li>
 Provide onsite support for office users and remote support via Jira tickets, email, and Slack
 </li>
 <li>
 Maintain accurate IT asset inventory and device lifecycle records
 </li>
 <li>
 Assist with basic network and infrastructure troubleshooting and maintain awareness of next-generation firewalls
 </li>
 <li>
 Basic understanding of current AI trends and how AI can assist in IT support ticket management
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Engineering, or equivalent practical experience
 </li>
 <li>
 1&ndash;6 years of IT support experience in a corporate or fast-paced environment
 </li>
 <li>
 Strong working knowledge of MacOS and Windows, with basic Linux familiarity
 </li>
 <li>
 Hands-on experience with MDM solutions (Kandji, Microsoft Intune, or similar)
 </li>
 <li>
 Solid understanding of ticketing systems such as Jira Service Management
 </li>
 <li>
 Practical experience supporting GWS, SSO, CRM, VoIP and other SaaS applications
 </li>
 <li>
 Good foundational knowledge of networking concepts (TCP/IP, DNS, DHCP, VPNs) and general infrastructure
 </li>
 <li>
 Awareness of modern IT security concepts and tools, including next-generation firewalls
 </li>
 <li>
 Understanding of how AI and automation are applied in IT support workflows
 </li>
 <li>
 Strong communication and customer-handling skills with a problem-solving mindset
 </li>
 <li>
 Flexibility to work varying hours or shifts when required
 </li>
 <li>
 Relevant certifications (CCNA, Microsoft 365, etc.) and call-center IT support experience are a plus
 
 
 </li>
 </ul>
 
 Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
 
 
 
 
 Please review our Candidate Privacy Notice here.
 
 
 
 
 UK Candidate Privacy Notice here.
 
 
 
 
 The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
 
</div>

IT Support Engineer

Contour Software

<div>
 
 About Contour
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 About The Team
 
 
 
 The Customer Support &amp; Monitoring (CSM) Team is part of the Customer Success Operations (CSOT) group within ASTRO IT, Andromeda's enterprise IT function. Managed by Ryan Singh, this team is at the forefront of Andromeda's customer-first IT philosophy &mdash; delivering Tier 1 support, proactive monitoring, and meaningful customer engagement across the organization.
 
 
 The CSM Team operates with a service-oriented mindset, serving as a key touchpoint between Andromeda's IT capabilities and its business users. We believe every interaction is an opportunity to build trust, solve problems, and raise the bar for customer satisfaction.
 
 
 
 Role Overview
 
 
 
 As an IT Support Specialist on the CSM Team, you will be a frontline champion of the customer experience &mdash; supporting Andromeda employees across North America from Pakistan. You will provide responsive Tier 1 IT and security support, monitor system alerts and signals, and own the end-to-end ticket lifecycle from creation through resolution.
 
 
 This is a full-time remote position based in Pakistan. As part of the team, you will work in shifts, and your schedule will rotate each quarter to support a variety of customers. You will collaborate in real time with colleagues and customers in North America. Excellent English communication skills&mdash;both written and spoken&mdash;are essential to succeed in this role.
 
 
 
 Key Responsibilities
 
 
 
 
 Tier 1 IT &amp; Security Support
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for IT and security-related issues across Andromeda, providing timely and empathetic support to all users.
 </li>
 <li>
 Diagnose and resolve hardware, software, connectivity, and account-related issues with a customer-first approach.
 </li>
 <li>
 Escalate complex or security-sensitive issues to Tier 2 teams (including ESPO) with clear, thorough documentation.
 </li>
 <li>
 Uphold and reinforce security best practices in every customer interaction.
 
 
 </li>
 </ul>
 
 Monitoring &amp; Alert Response
 
 
 
 <ul>
 <li>
 Monitor IT alerts, signals, and dashboards to identify and address potential issues before they impact end users.
 </li>
 <li>
 Respond promptly to triggered alerts, assess severity, and initiate appropriate response actions.
 </li>
 <li>
 Maintain awareness of the health of the Andromeda IT environment and contribute to a culture of proactive operations.
 
 
 </li>
 </ul>
 
 Ticket Management
 
 
 
 <ul>
 <li>
 Create, categorize, prioritize, and triage incoming support tickets in accordance with established SLAs and team processes.
 </li>
 <li>
 Maintain accurate and up-to-date ticket documentation throughout the lifecycle of each request.
 </li>
 <li>
 Identify patterns in ticket volume or recurring issues and surface insights for process improvement.
 
 
 </li>
 </ul>
 
 Customer Engagement &amp; Outreach
 
 
 
 <ul>
 <li>
 Proactively engage customers through outreach initiatives, check-ins, and follow-ups to ensure ongoing satisfaction and issue resolution.
 </li>
 <li>
 Deliver clear, approachable IT training and guidance to end users, empowering them to get the most from Andromeda's technology environment.
 </li>
 <li>
 Build strong relationships with business users, acting as a trusted IT partner and advocate.
 </li>
 <li>
 Gather and relay customer feedback to help continuously improve CSM Team processes and service delivery.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in an IT support, helpdesk, or service desk role.
 </li>
 <li>
 Solid foundation in Tier 1 troubleshooting across Windows endpoints, Microsoft 365, and common business applications.
 </li>
 <li>
 Experience with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, or similar).
 </li>
 <li>
 Strong communication skills &mdash; written and verbal &mdash; with a genuine passion for helping people.
 </li>
 <li>
 Ability to manage competing priorities in a fast-paced environment with professionalism and composure.
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for IT and security-related issues across Andromeda, providing timely and empathetic support to all users.
 </li>
 <li>
 Diagnose and resolve hardware, software, connectivity, and account-related issues with a customer-first approach.
 </li>
 <li>
 Escalate complex or security-sensitive issues to Tier 2 teams (including ESPO) with clear, thorough documentation.
 </li>
 <li>
 Uphold and reinforce security best practices in every customer interaction.
 </li>
 <li>
 End-user support across mixed environments &ndash; strong Windows experience, with working knowledge of macOS (especially in Microsoft 365-heavy setups).
 </li>
 <li>
 Microsoft 365 core services &ndash; proficient in Outlook, Teams, OneDrive, SharePoint, and fundamental Azure AD/Entra concepts (users, groups, devices, MFA).
 </li>
 <li>
 Experience working with AI prompts and evaluating outcomes &ndash; ability to craft effective prompts, assess result quality, and apply outputs responsibly in a business or IT context.
 
 
 </li>
 </ul>
 
 PAKISTAN LOCATION &amp; EST HOURS REQUIREMENTS
 
 
 
 
 Requirements
 
 
 
 This position is specifically posted for candidates based in Pakistan. The following requirements are non-negotiable and central to performing the role effectively:
 
 
 <ul>
 <li>
 English Proficiency (Written): Exceptional written English is mandatory. You will communicate daily with North American colleagues and customers via ticketing systems, email, chat, and documentation. All written communications must be professional, clear, and precise &mdash; free of grammatical errors. You will be evaluated on written English proficiency during the hiring process.
 </li>
 <li>
 English Proficiency (Spoken): Strong spoken English is required. You will participate in video meetings, calls, and live chat with English-speaking customers and team members throughout your workday. The ability to convey technical information confidently and clearly in spoken English is essential.
 </li>
 <li>
 EST Hours: You must be available to work during core Eastern Standard Time (EST) business hours. Andromeda's customers and stakeholders operate during North American business hours, and real-time collaboration during those hours is a core requirement of this role. EST is UTC-5 (standard time) / UTC-4 (Eastern Daylight Time). Your primary working hours will generally align to 9:00 AM &ndash; 6:00 PM EST.
 </li>
 <li>
 On-Call Availability: Ability to participate in a rotating on-call schedule to help ensure continuous coverage for Andromeda's operations, including outside standard EST business hours on occasion.
 </li>
 <li>
 Schedule Flexibility: Willingness and ability to adapt your work schedule to accommodate shifting business needs, urgent issues, or time-sensitive projects as required.
 </li>
 <li>
 Management Reporting: Pakistan-based staff report to Asif Khan (Manager, Acquisition Integration and Pakistan IT Operations) for management, mentoring, and professional development, while receiving technical task direction from CSM Team leads and product owners.
 
 
 </li>
 </ul>
 
 Skills That Set You Apart
 
 
 
 <ul>
 <li>
 Excellent written and spoken English &mdash; the ability to communicate clearly and professionally in all customer interactions is essential and considered a primary competency for this role.
 </li>
 <li>
 Exceptional documentation skills &mdash; able to produce thorough, accurate, and well-structured records of issues, resolutions, and processes.
 </li>
 <li>
 Outstanding customer service orientation with a demonstrated ability to deliver a warm, professional experience to every user.
 </li>
 <li>
 Strong ability to investigate, troubleshoot, and resolve technical issues independently and systematically.
 </li>
 <li>
 Ability to communicate complex technical information in plain, user-friendly language, adapting tone and detail for both technical and non-technical audiences.
 </li>
 <li>
 Highly self-motivated and self-directed, with keen attention to detail and the ability to manage workload without close supervision.
 </li>
 <li>
 Comfortable working within a diverse, geographically distributed team across multiple time zones and cultural contexts.
 
 
 </li>
 </ul>
 
 What Success Looks Like
 
 
 
 In this role, you will be measured not just by ticket closure rates, but by the quality of the experience you create for every customer you support. A successful CSM Team member:
 
 
 <ul>
 <li>
 Resolves issues quickly and thoroughly, with empathy and clarity.
 </li>
 <li>
 Anticipates problems through proactive monitoring rather than waiting to react.
 </li>
 <li>
 Communicates in clear, professional English that instills confidence in every customer interaction.
 </li>
 <li>
 Leaves every customer interaction better than they found it.
 </li>
 <li>
 Contributes to a team culture of accountability, improvement, and shared purpose.
 </li>
 <li>
 Is fully present and engaged during EST business hours, collaborating in real time with the broader ASTRO team.
 
 
 </li>
 </ul>
 
 OUR CULTURE &amp; VALUES
 
 
 
 The ASTRO IT team is committed to delivering reliable, secure, and scalable technology solutions with a customer-focused, service-oriented mindset. The CSM Team embodies this mission every day &mdash; going above and beyond to ensure that every Andromeda employee has the support they need to do their best work.
 
 
 We value curiosity, ownership, collaboration, and a relentless focus on the customer experience. Pakistan-based team members are full and valued members of the ASTRO family, and we invest in your growth, mentorship, and professional development.
 
 
 
 Exciting Benefits We Offer
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Trax courier & Logistics

Key Responsibilities:<ul><li>Provide IT support for courier operations systems (shipment tracking, delivery apps, etc.)</li><li>Troubleshoot hardware, software, and network issues at warehouse and office</li><li>Maintain attendance machines, scanners, printers, and other operational devices</li><li>Support riders and operations team with mobile app / system issues</li><li>Ensure smooth connectivity between branches and head office</li><li>Manage system backups, user accounts, and basic IT security</li></ul>Requirements:<ul><li>Strong knowledge of Windows OS, networking, and hardware</li><li>Experience with LAN/WAN, routers, and troubleshooting</li><li>Familiarity with courier/logistics software is a plus</li><li>Good communication and problem-solving skills</li><li>Ability to work under pressure in operational environment</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!<div><div>
ABOUT THE TEAM</div><div>
The Customer Support &amp; Monitoring (CSM) Team is part of the Customer Success Operations (CSOT) group within ASTRO IT, Andromeda's enterprise IT function. Managed by Ryan Singh, this team is at the forefront of Andromeda's customer-first IT philosophy &mdash; delivering Tier 1 support, proactive monitoring, and meaningful customer engagement across the organization.</div><div>
The CSM Team operates with a service-oriented mindset, serving as a key touchpoint between Andromeda's IT capabilities and its business users. We believe every interaction is an opportunity to build trust, solve problems, and raise the bar for customer satisfaction.</div><div>
ROLE OVERVIEW</div><div>
As an IT Support Specialist on the CSM Team, you will be a frontline champion of the customer experience &mdash; supporting Andromeda employees across North America from Pakistan. You will provide responsive Tier 1 IT and security support, monitor system alerts and signals, and own the end-to-end ticket lifecycle from creation through resolution.</div><div>
This is a full-time remote position based in Pakistan. As part of the team, you will work in shifts, and your schedule will rotate each quarter to support a variety of customers. You will collaborate in real time with colleagues and customers in North America. Excellent English communication skills&mdash;both written and spoken&mdash;are essential to succeed in this role.</div><div>
KEY RESPONSIBILITIES</div><div>
Tier 1 IT &amp; Security Support</div><div><ul><li>
Serve as the first point of contact for IT and security-related issues across Andromeda, providing timely and empathetic support to all users.</li></ul></div><div><ul><li>
Diagnose and resolve hardware, software, connectivity, and account-related issues with a customer-first approach.</li></ul></div><div><ul><li>
Escalate complex or security-sensitive issues to Tier 2 teams (including ESPO) with clear, thorough documentation.</li></ul></div><div><ul><li>
Uphold and reinforce security best practices in every customer interaction.</li></ul></div><div>
Monitoring &amp; Alert Response</div><div><ul><li>
Monitor IT alerts, signals, and dashboards to identify and address potential issues before they impact end users.</li></ul></div><div><ul><li>
Respond promptly to triggered alerts, assess severity, and initiate appropriate response actions.</li></ul></div><div><ul><li>
Maintain awareness of the health of the Andromeda IT environment and contribute to a culture of proactive operations.</li></ul></div><div>
Ticket Management</div></div><div><div><ul><li>
Create, categorize, prioritize, and triage incoming support tickets in accordance with established SLAs and team processes.</li></ul></div><div><ul><li>
Maintain accurate and up-to-date ticket documentation throughout the lifecycle of each request.</li></ul></div><div><ul><li>
Identify patterns in ticket volume or recurring issues and surface insights for process improvement.</li></ul></div><div>
Customer Engagement &amp; Outreach</div><div><ul><li>
Proactively engage customers through outreach initiatives, check-ins, and follow-ups to ensure ongoing satisfaction and issue resolution.</li></ul></div><div><ul><li>
Deliver clear, approachable IT training and guidance to end users, empowering them to get the most from Andromeda's technology environment.</li></ul></div><div><ul><li>
Build strong relationships with business users, acting as a trusted IT partner and advocate.</li></ul></div><div><ul><li>
Gather and relay customer feedback to help continuously improve CSM Team processes and service delivery.</li></ul></div><div>
QUALIFICATIONS</div><div>
Required</div><div><ul><li>
1&ndash;3 years of experience in an IT support, helpdesk, or service desk role.</li></ul></div><div><ul><li>
Solid foundation in Tier 1 troubleshooting across Windows endpoints, Microsoft 365, and common business applications.</li></ul></div><div><ul><li>
Experience with IT ticketing systems (e.g., ServiceNow, Jira, Zendesk, or similar).</li></ul></div><div><ul><li>
Strong communication skills &mdash; written and verbal &mdash; with a genuine passion for helping people.</li></ul></div><div><ul><li>
Ability to manage competing priorities in a fast-paced environment with professionalism and composure.</li></ul></div><div>
Preferred</div><div><ul><li>
Serve as the first point of contact for IT and security-related issues across Andromeda, providing timely and empathetic support to all users.</li></ul></div><div><ul><li>
Diagnose and resolve hardware, software, connectivity, and account-related issues with a customer-first approach.</li></ul></div><div><ul><li>
Escalate complex or security-sensitive issues to Tier 2 teams (including ESPO) with clear, thorough documentation.</li></ul></div><div><ul><li>
Uphold and reinforce security best practices in every customer interaction.</li></ul></div></div><div><div><ul><li>
End-user support across mixed environments &ndash; strong Windows experience, with working knowledge of macOS (especially in Microsoft 365-heavy setups).</li></ul></div><div><ul><li>
Microsoft 365 core services &ndash; proficient in Outlook, Teams, OneDrive, SharePoint, and fundamental Azure AD/Entra concepts (users, groups, devices, MFA).</li></ul></div><div><ul><li>
Experience working with AI prompts and evaluating outcomes &ndash; ability to craft effective prompts, assess result quality, and apply outputs responsibly in a business or IT context.</li></ul></div><div>
PAKISTAN LOCATION &amp; EST HOURS REQUIREMENTS</div><div>
This position is specifically posted for candidates based in Pakistan. The following requirements are non-negotiable and central to performing the role effectively:</div><div><ul><li>
English Proficiency (Written): Exceptional written English is mandatory. You will communicate daily with North American colleagues and customers via ticketing systems, email, chat, and documentation. All written communications must be professional, clear, and precise &mdash; free of grammatical errors. You will be evaluated on written English proficiency during the hiring process.</li></ul></div><div><ul><li>
English Proficiency (Spoken): Strong spoken English is required. You will participate in video meetings, calls, and live chat with English-speaking customers and team members throughout your workday. The ability to convey technical information confidently and clearly in spoken English is essential.</li></ul></div><div><ul><li>
EST Hours: You must be available to work during core Eastern Standard Time (EST) business hours. Andromeda's customers and stakeholders operate during North American business hours, and real-time collaboration during those hours is a core requirement of this role. EST is UTC-5 (standard time) / UTC-4 (Eastern Daylight Time). Your primary working hours will generally align to 9:00 AM &ndash; 6:00 PM EST.</li></ul></div><div><ul><li>
On-Call Availability: Ability to participate in a rotating on-call schedule to help ensure continuous coverage for Andromeda's operations, including outside standard EST business hours on occasion.</li></ul></div><div><ul><li>
Schedule Flexibility: Willingness and ability to adapt your work schedule to accommodate shifting business needs, urgent issues, or time-sensitive projects as required.</li></ul></div><div><ul><li>
Management Reporting: Pakistan-based staff report to Asif Khan (Manager, Acquisition Integration and Pakistan IT Operations) for management, mentoring, and professional development, while receiving technical task direction from CSM Team leads and product owners.</li></ul></div><div>
SKILLS THAT SET YOU APART</div><div><ul><li>
Excellent written and spoken English &mdash; the ability to communicate clearly and professionally in all customer interactions is essential and considered a primary competency for this role.</li></ul></div><div><ul><li>
Exceptional documentation skills &mdash; able to produce thorough, accurate, and well-structured records of issues, resolutions, and processes.</li></ul></div><div><ul><li>
Outstanding customer service orientation with a demonstrated ability to deliver a warm, professional experience to every user.</li></ul></div><div><ul><li>
Strong ability to investigate, troubleshoot, and resolve technical issues independently and systematically.</li></ul></div><div><ul><li>
Ability to communicate complex technical information in plain, user-friendly language, adapting tone and detail for both technical and non-technical audiences.</li></ul></div><div><ul><li>
Highly self-motivated and self-directed, with keen attention to detail and the ability to manage workload without close supervision.</li></ul></div><div><ul><li>
Comfortable working within a diverse, geographically distributed team across multiple time zones and cultural contexts.</li></ul></div></div><div><div>
WHAT SUCCESS LOOKS LIKE</div><div>
In this role, you will be measured not just by ticket closure rates, but by the quality of the experience you create for every customer you support. A successful CSM Team member:</div><div><ul><li>
Resolves issues quickly and thoroughly, with empathy and clarity.</li></ul></div><div><ul><li>
Anticipates problems through proactive monitoring rather than waiting to react.</li></ul></div><div><ul><li>
Communicates in clear, professional English that instills confidence in every customer interaction.</li></ul></div><div><ul><li>
Leaves every customer interaction better than they found it.</li></ul></div><div><ul><li>
Contributes to a team culture of accountability, improvement, and shared purpose.</li></ul></div><div><ul><li>
Is fully present and engaged during EST business hours, collaborating in real time with the broader ASTRO team.</li></ul></div><div>
OUR CULTURE &amp; VALUES</div><div>
The ASTRO IT team is committed to delivering reliable, secure, and scalable technology solutions with a customer-focused, service-oriented mindset. The CSM Team embodies this mission every day &mdash; going above and beyond to ensure that every Andromeda employee has the support they need to do their best work.</div><div>
We value curiosity, ownership, collaboration, and a relentless focus on the customer experience. Pakistan-based team members are full and valued members of the ASTRO family, and we invest in your growth, mentorship, and professional development.</div></div>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Crewlogix

Job Summary: We are looking for a skilled and proactive Network engineer with 2&ndash;3 years of hands-on professional experience in network engineering or IT support roles, with hands-on exposure to network management and troubleshooting.Key Responsibilities:<ul><li>Continuously monitor internet connectivity and network performance across the organization.</li><li>Diagnose and resolve internet and network-related issues promptly to minimize downtime.</li><li>Report any critical network incidents or outages to senior management.</li><li>Manage and maintain IT assets, including laptops, desktops, LCDs, printers, and peripherals like mice, keyboards, etc.</li><li>Install, configure, and troubleshoot hardware and software as needed for team members.</li><li>Maintain an updated inventory of IT equipment and ensure timely maintenance.</li><li>Procure new IT equipment and accessories from the market as per organizational requirements.</li><li>Manage the repair and servicing of damaged or faulty equipment to maintain operational efficiency.</li><li>Regularly report to senior management regarding network status, issues, and resolutions.</li><li>Discuss system upgrade requirements and infrastructure improvements with the CEO and seek approval before implementation</li></ul>Required Skills:<ul><li>Proficient in configuring and troubleshooting networking hardware, including routers, switches, servers and firewalls.</li><li>In-depth understanding of networking protocols such as TCP/IP, DNS, DHCP, and related technologies.</li><li>Hands-on experience with network monitoring and diagnostic tools (e.g., SolarWinds, Nagios, or equivalent).</li><li>Solid knowledge of network security principles, standards, and best practices.</li><li>Strong experience in both wireless and wired network configuration and maintenance.</li><li>Proficient in using Microsoft Office applications and IT asset management systems.</li><li>Good understanding of IT hardware procurement processes and conducting R&amp;D for evaluating new hardware solution.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>What is your current salary? </li><li>What is your expected salary? </li></ul>Work Location: In person

Network Engineer

Cloudelligent

<div>Cloudelligent is looking for competent candidates for the position of Service Desk Engineer (L1) 
 
Position Title: Service Desk Engineer 
Location: Lahore 
 
About Cloudelligent 
 
Cloudelligent is an AWS Premier Consulting Partner helping organizations modernize, migrate, and innovate in the cloud. We work at the intersection of cloud, data, and AI to solve real business problems and not just implement technology. With an international footprint, Cloudelligent is customer-obsessed and focuses on Generative AI and Agentic AI to deliver practical, scalable solutions. 
 
Responsibilities<ul><li>
Perform Level 1 diagnosis and resolution of incidents / requests raised by end users.</li><li>
Responsible for supporting the IT Help Desk Services organization to ensure services are delivered to meet customer business needs and expectations, within SLA standards</li><li>
Act as a contact point between Helpdesk Operations and Other external and internal teams.</li><li>
Escalate issues to relevant teams based on SOP &amp; Escalation matrix</li><li>
Provide Incident Response (IR) support when analysis confirms actionable incident</li><li>
Perform incident closure, verifying problem resolution with Users and documenting resolution procedures</li><li>
Monitor and escalate service failure alerts and follow up with relevant teams to fix these with minimal impact.</li><li>
IT Support relating to technical issues involving Microsoft/AWS core business applications and operating systems</li><li>
Troubleshoot software, hardware, and network issues.</li><li>
Guide end-users on how to setup and use new technologies.</li><li>
Perform vendor management for procurement and support (Cloudelligent/Clients).</li><li>
Assist Cloud team with migration and supporting infrastructure on Azure/AWS.</li><li>
Backup and restore the organization's data files and systems.</li><li>
Install, configure, and upgrade PC software and operating systems.</li><li>
Manage inventory and track IT assets used by the organization.</li><li>
Author, edit, and manage IT documentation to improve our clients' IT policy, procedures, and protocols.</li><li>
Manage the helpdesk collaboratively for optimal performance and support by resolving incidents in a timely manner.</li><li>
Prepare and present weekly updates.</li><li>
Participate in IT projects.</li></ul>
Requirements<ul><li>
Bachelor's degree in information technology, computer science or related field.</li><li>
2+ years of experience providing customer-focused technical support.</li><li>
Exceptional verbal, written, and interpersonal communication skills.</li><li>
Hands on experience with service desk ticketing systems, email, online chat, service support process, and SLA.</li><li>
Strong interest in IT support, technical troubleshooting, and cloud technologies.</li><li>
Basic understanding of IT methodologies and service desk operations.</li><li>
Hands-on experience with Windows operating systems and Microsoft Office tools (e.g., Office 365). Knowledge of ticketing tools (e.g., Zendesk, Jira) is a plus.</li><li>
Knowledge of cloud platforms (AWS or Azure) is a plus.</li><li>
Should be able to work in 24/7 environments.</li><li>
Self-driven, ability to work independently or as part of a project team with limited supervision.</li><li>
AWS Cloud Practitioner certification is highly preferred.</li></ul>
JBTLuj7U3D</div>

Service Desk Engineer

Jade

About Jade:Jade is an architecture-led, governance-first technology firm delivering enterprise-grade solutions across infrastructure, cybersecurity, cloud, and digital systems.With strong capabilities in system integration and service operations, Jade designs, deploys, and supports secure, scalable, and reliable technology environments across enterprise and mission-critical projects.Role OverviewThe Infrastructure &amp; Systems Support Engineer is responsible for design support, deployment, configuration, and ongoing support of IT infrastructure and integrated systems.This role spans across:- Networking and infrastructure systems- Server and storage environments- Physical security and integrated systemsThe role works closely with delivery, sales, and service teams to ensure solutions are implemented and supported to high technical and operational standards.Key Responsibilities1. System Design Support &amp; Configuration- Support design and configuration of:- Network infrastructure (switches, routing, firewalls)- Server and storage systems- Integrated systems including security platforms- Ensure solutions align with client requirements and best practices2. Infrastructure Deployment- Install and configure:- Network devices (L2/L3 switches, routers)- Servers (Windows/Linux environments)- Storage systems- Support implementation of integrated solutions across projects3. Technical Support &amp; Troubleshooting- Provide on-site and remote technical support- Troubleshoot issues across:- Network infrastructure- Server environments- Integrated systems (hardware/software)- Ensure minimal downtime and timely resolution4. Site Assessments &amp; Surveys- Conduct site surveys and technical assessments- Gather requirements and evaluate site conditions- Provide input for solution design and deployment planning5. Networking &amp; Systems Administration- Configure and troubleshoot:- Layer 2 / Layer 3 network environments- VLANs, routing, switching- Manage and troubleshoot:- Windows Server environments- Basic virtualization / clustering setups6. Coordination with Delivery &amp; Vendors- Work closely with:- Service Delivery Manager- Supply chain and vendors- Ensure timely and accurate execution of deployments7. Documentation &amp; Standards- Maintain technical documentation- Record configurations, issues, and resolutions- Follow standard operating procedures and best practices8. Continuous Learning &amp; Improvement- Stay updated on:- Networking technologies- Infrastructure systems- Emerging enterprise solutions- Support transition toward advanced domains (cloud, security, automation)Required QualificationsEducation- Bachelor&rsquo;s degree in Computer Science, IT, or related field (or equivalent experience)Experience- 2&ndash;5 years in infrastructure, networking, or system support roles- Experience in system integration or project-based environments preferredTechnical Skills- Strong understanding of:- Networking (TCP/IP, VLANs, routing, switching)- L2 / L3 switch configuration- Experience with:- Windows Server environments- Basic server and storage setup- Exposure to:- Physical security systems (access control, CCTV) is a plusPreferred Skills- Experience with firewalls and network security- Basic knowledge of virtualization (VMware / Hyper-V)- Familiarity with enterprise IT environmentsKey Traits- Hands-on and practical mindset- Strong problem-solving ability- Willingness to learn and grow- Reliable and disciplined- Ability to work in field environmentsWhat Success Looks Like (First 6&ndash;12 Months)- Successful execution of infrastructure deployments- Effective troubleshooting and issue resolution- Strong coordination with delivery and project teams- Improved system reliability and uptime- Growth in technical capability across multiple domainsCompensation- Competitive salary- Performance-based incentives- Learning and certification opportunitiesReporting LineReports to: Service Delivery ManagerWorks closely with:- Technical teams- Vendors- OperationsEmployment Type- Full-timeJade is building a scalable and future-ready engineering capability.This role is critical in delivering reliable infrastructure and evolving toward advanced enterprise technologies.Job Type: Full-timeAbility to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s): * What is your expected monthly salary?Work Location: In person

Infrastructure & Systems Support Engineer

Explore 3337+ It support engineer in Pakistan this May. Find roles across top companies and apply now to boost your career.

3337 it support engineer jobs In Pakistan

IT Support Engineer

IT Support Engineer

IT Support Engineer

IT Support Engineer

Network Engineer

Service Desk Engineer

Infrastructure & Systems Support Engineer