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technical support engineer

Logix Solutions

Job Title: Technical Support Engineer &ndash; Office-Based Location: Karachi, PakistanAbout the Role: Logix Solutions is hiring a Technical Support Engineer for our valued client in the solar energy sector where you will be responsible for assisting customers and solar installers over the phone with issues related to Solar Inverters and Lithium Batteries.Key Responsibilities:<ul><li>Provide technical assistance to end-customers and solar installers via phone regarding product settings, faults, and installations.</li><li>Redirect customers to their nearest service center when necessary.</li><li>Apply knowledge of Electrical and Electronics systems to troubleshoot and resolve technical inquiries.</li><li>Maintain accurate records of all service and support activities.</li><li>Contribute to the development and improvement of product documentation and manuals.</li><li>Support R&amp;D teams by helping manage and document physical complaints of products received at the Head Office.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s Degree in Electronics, Electrical Engineering, or a related field.</li><li>Excellent communication and interpersonal skills.</li><li>Background in Power Electronics or Solar Inverters is a plus (not mandatory).</li></ul>Skills &amp; Attributes:<ul><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to manage, track, and resolve customer complaints effectively.</li><li>Customer-oriented mindset and good people-handling skills.</li></ul>What We Offer:<ul><li>On-the-Job Training</li><li>Career Growth and Development Opportunities (based on performance)</li><li>Market-Competitive Salary: PKR 45,000 &ndash; 50,000</li><li>Start Date: As Soon As Possible</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Technical Support Engineer

Sybrid Pvt Ltd - A Lakson Group Company

Internship Opportunity Leading to Permanent.Position: Technical Support EngineerQualification:Should be fresh graduate in BS Computer Science, IT/Software Engineering or related field.Package: 37,000 per monthDuration: 6 monthsShifts: Morning, Evening and NightLocation: Lahore, kot LakhpatJob Types: Full-time, Internship Contract length: 6 monthsWork Location: In person

HR Force International

Job Summary: 
We are seeking a Product Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.
 
Key Responsibilities: 
<ul>
<li>Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.</li>
<li>Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.</li>
<li>Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.</li>
<li>Conduct root cause analysis and provide permanent resolutions or documented workarounds.</li>
<li>Assist clients with configuration, deployment, and performance optimization of our products.</li>
<li>Document support cases, known issues, and resolutions in the internal knowledge base.</li>
<li>Maintain SLA adherence and ensure timely communication with clients.</li>
</ul>
Participate in product improvement discussions based on client feedback and recurring issues.
 
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li>
<li>1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).</li>
<li>Strong understanding of APIs, JSON, RESTful services, and web technologies.</li>
<li>Experience with Postman, log analysis, or basic debugging tools.</li>
</ul>

Recruitzz

<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or Computer Software.</li><li>Hands-on knowledge of XAMPP, PHP/MySQL applications (mandatory).</li><li>Familiarity with MS SQL Server, MySQL, and database deployments.</li><li>Experience with IIS Server configuration and SSL management.</li><li>Basic networking knowledge (LAN/WAN configuration, IP setup, connectivity troubleshooting).</li><li>Strong problem-solving and analytical skills.</li><li>Excellent spoken and written English communication skills.</li><li>Active listening and questioning ability to identify problems quickly.</li><li>Ability to explain technical solutions in simple terms to non-technical users.</li><li>Strong multitasking and organizational skills.</li><li>Team player with a detail-oriented mindset.</li></ul>Onsite Position in Model Town Lahore.Job Types: Full-time, InternshipPay: Up to Rs35,000.00 per monthApplication Question(s):<ul><li>In which domain did you complete your bachelor&rsquo;s degree(BSCS,BSIT,BSSE,BBA etc)</li><li>Onsite position in Model Town Lahore, Are you willing?</li><li>Are you from Lahore?</li></ul>Experience:<ul><li>Technical Support Engineer: 2 years (Preferred)</li></ul>Work Location: In person

Motive

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div>
About the Role:

The Lead Technical Support Engineer is a senior subject matter expert responsible for providing complex technical support for a range of products and services. As an L4 support engineer, the Lead Technical Support Engineer is the go-to individual for troubleshooting complex issues or product-level bugs that technical support engineers cannot resolve.

In addition to managing, tracking, diagnosing, and troubleshooting high-level cases for Technical Support Engineers, the Lead Technical Support Engineer also provides leadership to the technical support team. This includes mentoring, training, and coaching other technical support engineers, helping them to develop their skills and expertise.

One of the key responsibilities of the Lead Technical Support Engineer is to collaborate with engineering teams across the company, including product development, quality assurance, and Backend teams, to identify and address technical issues that are affecting customers.

The Lead Technical Support Engineer is also responsible for driving continuous improvement in the technical support process. This includes identifying and analyzing trends in customer issues, creating and implementing new support processes and procedures, and working closely with the Technical Lead to ensure that technical support is aligned with the company's overall strategy and goals.

What You&rsquo;ll Do:
<ul>
<li>Must have a deep understanding of the product, be able to analyze and diagnose complex issues, and provide solutions that minimize user disruption.</li>
<li>Identify and resolve complex technical issues as well as product-level limitations that cannot be resolved by Technical support engineers.</li>
<li>Responsible for creating and maintaining technical documentation for internal and external use. They must ensure that documentation is up-to-date, accurate, and easy to understand.</li>
<li>Work closely with cross-department teams, such as product development, quality assurance, and backend engineering teams, to identify and address technical issues that are affecting customers.</li>
<li>Must have excellent communication and collaboration skills to work effectively with different teams.</li>
<li>Provide leadership and mentoring to Technical Support Engineers. They must share their knowledge and expertise to help other team members improve their technical skills.</li>
<li>Responsible for identifying opportunities for process improvement and driving changes to improve the efficiency and effectiveness of technical support. They must have a continuous improvement mindset and be able to work collaboratively with different teams to implement process changes.</li>
<li>Required to participate in on-call support rotations to provide 24/7 support to incoming escalations during business hours as well as after hours. They must be available to respond to urgent support requests and be able to resolve issues promptly.</li>
</ul><h3 class="jobSectionHeader">What We&rsquo;re Looking For:</h3>
<ul><li>Minimum 3-year tenure in Technical Support | Customer Support</li>
<li>Must have a good understanding of SQL, and API</li>
<li>Should have a basic knowledge of one of the coding languages</li>
<li>Respond to customer inquiries and issues: Provide timely and accurate responses to customer inquiries and issues via phone, email, or chat.</li>
<li>Diagnose and troubleshoot technical issues: Use technical knowledge and analytical skills to diagnose and troubleshoot technical issues. Identify root causes of problems and develop effective solutions to address them.</li>
<li>Escalate issues as needed: When an issue cannot be resolved at the Technical Support level, escalate the issue to the appropriate team or personnel. Provide detailed information about the issue and steps taken to resolve it.</li>
<li>Document technical issues and solutions: Maintain detailed records of customer inquiries, issues, and solutions in a ticketing system or other databases. Ensure that information is accurate, up-to-date, and easily accessible to other team members.</li>
<li>Collaborate with cross-functional teams: Work closely with other teams, such as Tier 1 support, engineering, and product management, to resolve complex issues and improve customer support processes.</li>
<li>Contribute to knowledge management: Develop and update knowledge base articles, FAQs, and other support materials to help customers resolve common issues independently.</li>
<li>Provide excellent customer service: Maintain a positive and professional attitude while providing customer support. Strive to exceed customer expectations and provide a high level of customer satisfaction.</li>
<li>Participate in on-call rotation: Be available to provide technical support during off-hours, weekends, and holidays as part of an on-call rotation schedule.</li>
<li>These responsibilities require excellent communication and problem-solving skills, technical knowledge and analytical skills, attention to detail, and the ability to work well in a team-oriented environment.</li>
</ul></div><div>
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote</div></div>

Lead Technical Support Engineer

A.R.Brothers

Location: Saudi ArabiaSalary: Upto 5000 SARCore Technical Expertise:<ul><li>Proficiency in airflow (CFM) and static pressure (ESP) calculations.</li><li>Expertise in fan selection (Axial and Centrifugal).</li><li>Hands-on experience with filtration and dust collection systems, including:</li><li>Baghouse systems</li><li>Wet scrubbers</li><li>Paint booths and paint filters</li><li>Sandblast systems</li><li>Ecology units</li></ul>Supporting Skills:<ul><li>Familiarity with international standards and tools such as ASHRAE, ISPE, Ductulator, and HAP.</li><li>Strong ability to prepare technical reports, proposals, and sales support documentation.</li><li>Effective communication skills to liaise with clients, vendors, and internal teams.</li></ul>Qualifications &amp; Experience:<ul><li>Minimum of 5 years of relevant experience in industrial ventilation and dust collection systems.</li><li>Engineering degree in Mechanical Engineering or a related discipline preferred.</li><li>Strong analytical and problem-solving abilities with attention to detail.</li></ul>Job Type: Full-timePay: From Rs350,000.00 per monthWork Location: In person

<div><div>Who we are:

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers &ndash; from Fortune 500 enterprises to small businesses &ndash; across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Visit gomotive.com to learn more.</div><div>
About the role:

The Technical Support Engineer - MCS role is a Subject Matter Expert that manages, tracks, diagnoses, and troubleshoots the cases in Technical Support. They also train, educate, assist, and guide other employees within Support and across the company. An important aspect is to identify and alert the necessary stakeholders on larger issues and trends and understand the magnitude and scope of the problems before working with the Technical Lead.
<h4 class="jobSectionHeader">
What You'll Do:</h4>
<ul><li>Communicate with customers about reported issues, escalated cases, and urgent inquiries to minimize customer churn</li>
<li>Utilize tools developed by the engineering team to modify user/vehicle data for resolving support issues</li>
<li>Perform data analysis to assess the impact and prevalence of issues using analytics tools like Grafana, DataDog, Redash, AWS Cloudwatch, and Pendo</li>
<li>Determine how to resolve support issues by identifying changes needed in data, hardware, or processes, and applying them with minimal user disruption</li>
<li>Determine root causes of errors/bugs using available data and tools, and report them to the Technical Leads</li>
<li>Exceed customer expectations in terms of quality, timeliness, documentation, resolution, and overall customer experience</li>
<li>In-depth knowledge of Motive products and features, with expertise in navigating the Motive Front End Dashboard and Backend Console</li>
<li>Build trusting relationships with customers through open and interactive communication over the phone, chat, and emails</li>
<li>Provide constructive feedback and write Knowledge-base articles to share knowledge and support other team members</li>
</ul><h4 class="jobSectionHeader">What We're Looking For:</h4>
<ul><li>2-3 years of experience in Customer Support, Technical Support, or Software Development, preferably in customer-facing roles</li>
<li>Bachelor's Degree in Computer Science/Engineering (Software, Electrical, Electronics) or equivalent practical experience</li>
<li>Understanding of RESTful APIs, SQL, Developer Knowledge, and OAuth 2.0.</li>
<li>Intermediate-level expertise in any programming language (e.g., Python, C++, C#, Ruby)</li>
<li>Familiarity with the software development process and understanding of tools for SAAS-based products</li>
<li>Proficient technical skills for analyzing crucial data points and ability to perform in-depth root cause analysis</li>
<li>Familiarity with hardware and firmware level troubleshooting</li>
<li>Share knowledge and mentor technical support engineers to foster a collaborative and high-performing team environment</li>
<li>Excellent written and verbal communication skills</li>
<li>Flexibility to participate in on-call rotation</li></ul></div><div> 
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. 

The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.

#LI-Remote</div></div>

Technical Support Engineer, MCS

Explore 4339+ Technical support engineer in Pakistan this October. Find roles across top companies and apply now to boost your career.

4339 technical support engineer jobs IN Pakistan

Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

Lead Technical Support Engineer

Technical Support Engineer

Technical Support Engineer, MCS