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technical support engineer

HRPSP - Your Strategic HR Partner

Now Hiring: Online Technical Support Engineer &ndash; LahoreA reputed telecom company is looking for a dedicated and tech-savvy professional to join our growing team as an Online Technical Support Engineer based in Wafaqi Colony, Lahore.Position: Online Technical Support EngineerLocation: Wafaqi Colony, LahoreJob Type: Full-timeRequirements:&#10004; Minimum Bachelor&rsquo;s degree (Required) &#10004; Fresh graduates or candidates with at least 4 months of relevant experience are encouraged to apply &#10004; Preferred: Minimum 1 year of experience in Online Technical Support &#10004; Expert in Flash Fiber network &#10004; Preference will be given to candidates having experience with competitor networksKey Responsibilities:Analyze and resolve customer complaints efficiently Conduct deep analysis of Flash Fiber key parameters to ensure top-quality network performance Collaborate with internal teams to maintain high service standardsSalary &amp; Benefits:Monthly Salary: Rs. 37,000 + Incentives up to Rs. 15,000 Medical Insurance coverage Excellent career growth opportunities in a reputed telecom organization Dynamic and supportive work environmentNote: Only candidates based in Lahore are eligible to apply.Apply Now! If you meet the above criteria and are ready to take on this exciting challenge, send your CV today and become a part of our professional team!Job Type: Full-timePay: From Rs37,000.00 per monthWork Location: In person

Technical Support Engineer

Logix Solutions

Job Title: Technical Support Engineer &ndash; Office-Based Location: Karachi, PakistanAbout the Role: Logix Solutions is hiring a Technical Support Engineer for our valued client in the solar energy sector where you will be responsible for assisting customers and solar installers over the phone with issues related to Solar Inverters and Lithium Batteries. Freshers are encouraged to applyKey Responsibilities:<ul><li>Provide technical assistance to end-customers and solar installers via phone regarding product settings, faults, and installations.</li><li>Redirect customers to their nearest service center when necessary.</li><li>Apply knowledge of Electrical and Electronics systems to troubleshoot and resolve technical inquiries.</li><li>Maintain accurate records of all service and support activities.</li><li>Contribute to the development and improvement of product documentation and manuals.</li><li>Support R&amp;D teams by helping manage and document physical complaints of products received at the Head Office.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s Degree in Electronics, Electrical Engineering, or a related field.</li><li>0-6 months of experience</li><li>freshers are encouraged to apply.</li><li>Excellent communication and interpersonal skills.</li><li>Background in Power Electronics or Solar Inverters is a plus (not mandatory).</li></ul>Skills &amp; Attributes:<ul><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to manage, track, and resolve customer complaints effectively.</li><li>Customer-oriented mindset and good people-handling skills.</li></ul>What We Offer:<ul><li>On-the-Job Training</li><li>Career Growth and Development Opportunities (based on performance)</li><li>Market-Competitive Salary: PKR 45,000 &ndash; 50,000</li><li>Start Date: As Soon As Possible</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs50,000.00 per monthWork Location: In person

Smart Matrix

Technical Support EngineerLocation: Model Town Link Road Lahore Job Type: Full-time Experience Required: 0&ndash;1 YearAbout UsWe are a rapidly growing technology company providing innovative software solutions and IT services to multinational clients across different industries. Our mission is to deliver seamless, high-quality technical support and build long-term, trusted relationships with our customers.We are looking for a Technical Support Engineer who is passionate about technology, eager to learn, and dedicated to solving technical problems while ensuring client satisfaction.Educational Background<ul><li>Bachelor&rsquo;s Degree in Computer Science, Software Engineering, or Computer Software (mandatory).</li><li>Fresh graduates are welcome to apply.</li></ul>Key Responsibilities<ul><li>Assist clients with system installations, account setup, and basic network configuration.</li><li>Manage and deploy databases, scripts, and configurations (Full Training will be provided).</li><li>Properly escalate unresolved issues to internal technical teams (e.g., developers, sysadmins).</li><li>Communicate effectively with clients via whatsapp / online meeting to guide them step-by-step through problem resolution.</li><li>Log and track open issues, ensuring prioritization and timely updates.</li><li>Follow up with clients to confirm systems are fully functional after troubleshooting.</li><li>Document technical solutions in manuals, FAQs, and reports for future reference.</li><li>Maintain professional and positive client relationships to ensure satisfaction.</li></ul>Job Requirements<ul><li>Bachelor&rsquo;s degree in IT (Computer Science, Software Engineering, or Computer Software - Mandatory)</li><li>Basic knowledge of database (i.e., MS SQL Server, MySQL).</li><li>Basic knowledge of IIS Server configuration.</li><li>Basic networking knowledge (LAN/WAN configuration, IP setup, connectivity troubleshooting).</li><li>Excellent spoken and written English communication skills.</li><li>Ability to explain technical solutions in simple terms to non-technical users.</li><li>Team player with a detail-oriented mindset.</li></ul>What We Offer<ul><li>A career-oriented position in a rapidly growing company.</li><li>The opportunity to work with multinational clients in an international environment.</li><li>Be part of a collaborative and supportive international team.</li><li>Market-competitive salary with growth opportunities.</li></ul>Job Types: Full-time, New-GradPay: From Rs35,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

HR Force International

Job Summary: 
We are seeking a Product Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.
 
Key Responsibilities: 
<ul>
<li>Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.</li>
<li>Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.</li>
<li>Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.</li>
<li>Conduct root cause analysis and provide permanent resolutions or documented workarounds.</li>
<li>Assist clients with configuration, deployment, and performance optimization of our products.</li>
<li>Document support cases, known issues, and resolutions in the internal knowledge base.</li>
<li>Maintain SLA adherence and ensure timely communication with clients.</li>
</ul>
Participate in product improvement discussions based on client feedback and recurring issues.
 
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li>
<li>1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).</li>
<li>Strong understanding of APIs, JSON, RESTful services, and web technologies.</li>
<li>Experience with Postman, log analysis, or basic debugging tools.</li>
</ul>

Eocean Pvt Ltd

Role OverviewAs a Resident Engineer, you will serve as the on-site technical representative responsible for diagnosing, troubleshooting, and resolving software and system issues related to the Eocean application deployed on cloud environments. You will act as the first line of support for the client, ensuring seamless communication, timely resolution of issues, and coordination with internal product and development teams.Key Responsibilities<ul><li>Diagnose, troubleshoot, and resolve technical and application issues on-site.</li><li>Research and identify root causes of software or configuration problems.</li><li>Communicate effectively with end users and business teams through email, chat, or phone until issues are resolved.</li><li>Escalate complex issues to internal teams (e.g., software development, product) with detailed documentation.</li><li>Track and manage open issues, ensuring resolution within agreed SLAs.</li><li>Maintain and support E Ocean application on UAT and Production environments.</li><li>Coordinate with client IT Operations &amp; Support teams for deployment and post-deployment validation.</li><li>Observe, test, and validate new product features, upgrades, and configurations.</li><li>Document troubleshooting steps, technical findings, and solutions in internal knowledge bases.</li><li>Prepare timely reports on issue trends, recurring incidents, and client feedback.</li><li>Maintain positive working relationships with clients to ensure satisfaction and trust.</li></ul>Qualifications and Experience<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>2&ndash;3 years of experience in Technical Support, Application Support, or Resident Engineer roles.</li><li>Hands-on experience with Windows and Linux operating systems.</li><li>Proficiency in SQL databases (Microsoft SQL, MySQL, or Oracle).</li><li>Basic understanding of Java, Node.js, and scripting/programming concepts.</li><li>Strong diagnostic and problem-solving skills with an analytical mindset.</li><li>Excellent communication and customer-handling abilities.</li><li>Ability to work independently and manage multiple priorities.</li><li>Familiarity with cloud-based applications and deployment procedures is a plus.</li></ul>Key Competencies<ul><li>Technical troubleshooting and analytical thinking</li><li>Effective communication and client relationship management</li><li>Time management and multitasking</li><li>Team collaboration and coordination</li><li>Attention to detail and documentation discipline</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Current Salary?</li><li>Expected Salary?</li></ul>Work Location: In person

Metis International (Pvt) Ltd

Technical Support Engineer &ndash; L2 ;Description:We are looking for a Technical Support Engineer to join our team. The role involves providing Technical support to customers using our IoT SaaS platform. The ideal candidate should have a good understanding of IoT systems, basic knowledge of DevOps and backend systems, and strong communication skills for direct customer interaction.Responsibilities:Handle technical queries and troubleshoot issues reported by customers.Analyze API payloads, device logs, and backend responses.Collaborate with DevOps and backend teams for escalations.Assist customers with onboarding, configurations, and system usage.Monitor system health and alerts; act proactively when needed.Document common issues and solutions for internal use.Requirements:Bachelor&rsquo;s degree in a relevant technical/computer.1&ndash;3 years of experience in technical support or related roles.Basic knowledge of DevOps practices, Linux, APIs, and log analysis.Good understanding of IoT concepts and SaaS platforms.Strong problem-solving and communication skills.Nice to Have:Familiarity with MQTT, HTTP APIs, and cloud platforms (AWS, Azure).Hands-on with tools like Postman, Grafana, or Kibana.Hands on experience on monitoring tools.Job Type: Full-timeAbility to commute/relocate:<ul><li>Islamabad I-10/Markaz: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Please Review Job Description Before Apllying As its not Purely IT Support Job.</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Technical Support Engineer - L2

IT Resources

Internship Opportunity &ndash; Technical Support Engineer ( Males only )www.itresources.com.pkIT Resources, a leading IT solutions company in Islamabad specializing in POS, software development, and digital services, is hiring an Internee Technical Support Engineer for an 8-week unpaid internship leading to a full-time position based on performance.What We Offer:<ul><li>Hands-on technical support experience</li><li>Mentorship from experienced professionals</li><li>Certificate upon completion</li><li>Chance to secure a full-time job</li></ul>Requirements:<ul><li>BS in IT/CS (recent graduate) or minimum Intermediate</li><li>Basic knowledge of networking, systems, and troubleshooting</li><li>Good communication skills and eagerness to learn</li></ul>Apply by sending your CV to 0311-3917777Job Types: Full-time, Internship Contract length: 6-8 weeksWork Location: In person

Intern Technical Support Engineer

Explore 5735+ Technical support engineer in Pakistan this November. Find roles across top companies and apply now to boost your career.

5735 technical support engineer jobs IN Pakistan

Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

Technical Support Engineer

Technical Support Engineer - L2

Intern Technical Support Engineer