customer service representative Jobs in Pakistan

customer service representative

customer support representative Jobs in Pakistan

customer support representative

customer sales representative Jobs in Pakistan

customer sales representative

customer support executive Jobs in Pakistan

customer support executive

customer success specialist Jobs in Pakistan

customer success specialist

customer support

IBEX Global

We are seeking a motivated and customer-focused Global Customer Support Associate to handle international customer interactions across voice and chat channels. The ideal candidate will ensure excellent service delivery, resolve customer concerns efficiently, and maintain a high standard of professionalism while supporting global clients.Key Responsibilities:Handle inbound customer interactions for international clients via calls or chatProvide accurate information regarding products, services, and policiesResolve customer inquiries, complaints, and technical/basic service issues in a timely mannerMaintain detailed and accurate records of customer interactions in CRM systemsMeet individual and team performance targets, including quality and productivity metricsEscalate complex issues to relevant departments when requiredMaintain a high level of customer satisfaction and professionalism at all times.Requirements:1. Good written and verbal English Skills. 2. Ability to work in the late nights and rotational shifts. 3. IntermediateAdditional: 1. Previous CSR experience is a plus.Freshers are encouraged to apply as well.Job Types: Full-time, FresherPay: Rs60,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>What is your level of proficiency?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer support

IT Empire Private Limited

Job Title:Customer Support RepresentativeJob Summary:A Customer Support Representative is responsible for providing assistance to customers by addressing inquiries, resolving complaints, and ensuring a smooth customer experience. The role involves communicating with customers through various channels such as phone, email, or live chat, and delivering accurate information about products or services. The primary goal is to maintain customer satisfaction, build strong relationships, and support the company&rsquo;s reputation through high-quality service. Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, chat, or social media</li><li>Resolve complaints and problems in a professional and timely manner</li><li>Provide product or service information to customers</li><li>Process orders, returns, and refunds</li><li>Maintain customer records and update databases</li><li>Follow up with customers to ensure satisfaction</li><li>Escalate complex issues to higher-level support when neede</li></ul>Required Skills<ul><li>Strong communication skills (verbal and written)</li><li>Good problem-solving abilities</li><li>Patience and empathy when dealing with customers</li><li>Basic computer skills and familiarity with support tools (CRM systems)</li><li>Ability to work under pressure and handle multiple tasks</li></ul>Qualifications<ul><li>High school diploma or equivalent (some roles may require a bachelor&rsquo;s degree)</li><li>Previous experience in customer service is often preferred but not always required</li></ul>Job Type: Full-timeWork Location: In person

Customer Support

Simcoe IT

Job Title: Customer Support Intern Location: Near UET Station, Lahore Timings: 9:00 AM &ndash; 6:00 PM Internship Duration: 30 Days (Leading to Permanent Position)Position OverviewWe are looking for a proactive and motivated Customer Support Intern to join our team. The ideal candidate will be responsible for handling client queries, supporting operations related to AI tools, and ensuring smooth client communication. This role provides hands-on experience with modern AI and automation tools in a professional environment.Key Responsibilities<ul><li>Respond to client queries in a timely and professional manner</li><li>Support clients in using and understanding AI tools effectively</li><li>Manage day-to-day client communication and follow-ups</li><li>Monitor basic performance of tools and report any issues</li><li>Maintain and update records of client interactions</li><li>Coordinate with internal teams for resolving client concerns</li><li>Ensure smooth communication and client satisfaction</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (or currently enrolled) in IT, Computer Science, or a relevant field</li><li>Strong command of English (spoken &amp; written)</li><li>Basic knowledge of AI tools such as ChatGPT, Zapier, and n8n</li><li>Understanding of prompting techniques (preferred)</li><li>Familiarity with Chrome Extensions and general online tools</li><li>Good communication and problem-solving skills</li><li>Quick learner with a proactive attitude and willingness to learn</li></ul>Preferred Candidate<ul><li>Female candidates are preferred</li><li>Strong interpersonal and client-handling skills</li><li>Interest in AI tools and emerging technologies</li></ul>Pay: Rs30,000.00 - Rs35,000.00 per monthApplication Question(s):<ul><li>Are you able to commute to near UET Station, Lahore, for 9:00 AM &ndash; 6:00 PM?</li><li>Are you familiar with AI tools like ChatGPT, Zapier, n8n, or similar automation tools?</li><li>How comfortable are you with communicating in English (both written and spoken)?</li><li>Can you provide an example of a new skill or tool you learned recently and how quickly you adapted to it?</li></ul>Work Location: In person

SMARTBENEFITS

Welcome to Your Next Adventure!Step into a fast-paced, customer-first environment where every interaction matters. As a Customer Service Executive, you&rsquo;ll be at the heart of our CX operations&mdash;ensuring customers have a smooth, reliable, and delightful experience, especially during our busiest meal times. If you enjoy problem-solving, thrive under pressure, and love helping people, this role is for you.What You&rsquo;ll Get Your Hands On:<ul><li>Handle customer interactions across calls, chats, and emails with professionalism and empathy</li><li>Resolve issues related to orders, deliveries, payments, and product quality</li><li>Coordinate with operations, riders, and kitchen teams to ensure timely resolutions</li><li>Manage high volumes during peak hours (lunch &amp;amp; dinner) while maintaining service quality</li><li>Accurately log and track all customer interactions in CRM systems</li><li>Escalate complex cases and follow through until resolution</li><li>Maintain adherence to service standards, SLAs, and internal processes</li></ul>The Magic You Bring<ul><li>1&ndash;3 years of experience in customer service (food delivery, e-commerce, or call center preferred)</li><li>Fluent in Arabic &amp;amp; English (Khaleeji accent is preferred)</li><li>Strong communication skills&mdash;clear, calm, and customer-focused</li><li>Ability to handle pressure, multitask, and manage difficult conversations</li><li>Basic knowledge of CRM tools and computer systems</li><li>Flexibility to work in a 24/7 rotational shift environment</li></ul>Bonus Points if You Have:<ul><li>Experience in a high-growth startup or food delivery platform</li><li>Strong problem-solving mindset with a proactive approach</li><li>Familiarity with customer satisfaction metrics (CSAT, TAT, QA)</li></ul>Success Factors:<ul><li>Customer Satisfaction (CSAT)</li><li>First Contact Response (FCR)</li><li>Resolution Time (TTR)</li><li>Quality Assurance (QA) scores</li></ul>Inside Snoonu&rsquo;s UniverseSnoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, shopping, and more &ndash; all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.The Dream We&rsquo;re ChasingTo be the first Qatari Ultra App that propels the region and its community through innovation and technology. We have global ambitions where what we do surpasses norms and limitations every time.The Quest We&rsquo;re OnTo radically transform how people live by leveraging technology to connect them with endless possibilities.Our Everyday SuperpowersBe Customer Obsessed: &ldquo;Focus on the customer and all else will follow.&rdquo;Act with Integrity: &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;Be Curious and Creative: &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;Lead by Example and Take Ownership: &ldquo;Be the change you want to see and take ownership.&rdquo;Work Smart and Deliver Results: &ldquo;You can do more by doing less, better, and faster.&rdquo;It's All About People: &ldquo;Be a team player; together we are stronger.&rdquo;Perks &amp; Worklife Magic At SnoonuGlobal Vibes &ndash; Collaborate with a worldwide crew.Brain Boosters &ndash; Learning budgets, access to courses, and tools for your growth.Builder&rsquo;s Playground &ndash; Own your tasks, own your path! We&rsquo;re big on autonomy.Flexible Time Off &ndash; We take recharging seriously. Generous leave and wellness policies.Agile Everything &ndash; Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.Great Place to Work&reg; CertifiedWe&rsquo;re certified as a Great Place to Work&reg;, a recognition that celebrates a culture we&rsquo;ve built together where people come first, always. This certification reflects our commitment to creating a workplace where everyone feels valued, empowered, and inspired to do their best work.Certified for ExcellenceOur ISO 9001:2015 and ISO 45001:2018 certifications demonstrate our dedication to world-class quality and a safe, supportive workplace, reinforcing our promise to deliver exceptional service while prioritizing the wellbeing of our people.Beyond the Code: Giving Back MattersWe don&rsquo;t just build apps. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.Diversity Isn&rsquo;t Just a BuzzwordAt Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.Let&rsquo;s Build the Future TogetherApply now to join a team where your contributions spark a change and your voice is heard. Let&rsquo;s make some magic together.Pay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Allure SEO & BPO Services

Allure Outsource www.allureoutsource.com is a US based IT firm with it branch office in Islamabad. We work on a number of in-bound customer support projects. Currently, we are hiring Customer Support Executive for multiple positions in different projects.Responsibilities of a Customer Support Executive<ul><li>Manage large amounts of incoming phone calls</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul>Qualifications:<ul><li>Proven customer support experience or experience as a Customer Support.</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices.</li><li>Customer orientation and ability to adapt/respond to different types of characters.</li><li>Excellent communication and presentation skills.</li><li>Ability to multi-task, prioritize, and manage time effectively.</li><li>At least 1 - 3 years' of relevant work experience.</li><li>Excellent phone etiquette and excellent verbal, written, and interpersonal skills.</li><li>Ability to multi-task, organize, and prioritize work.</li><li>Ability to commute to Phase-4, Bahria Town, Rawalpindi.</li></ul>Applicants must be willing to work in rotational shifts and must be able to commute to Bahria Town, Phase-4, RawalpindiJob Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Customer Support Executive

Waldor Leather Co.

As an e-commerce brand, impeccable customer support is paramount to us. We are looking for an individual who knows how to handle both pre- and post-purchase queries. A quick learner who can effectively get around with our product catalog fast enough.You will be responsible for handling pre- and post-sales customer support through phone, chat, and email.- Respond to customer inquiries and provide accurate information about our product.- Excellent communication skills, both verbal and written.- Collaborate with internal teams to stay updated on product changes and improvements.- Previous experience in customer support or a related field is preferred.- Stay informed about our product to provide comprehensive and accurate information to customers.Office Location: DHA Phase 6, Lahore.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Dubizzle Labs

<div>
 
 Zameen.com is looking to hire a
 
 &lsquo;Customer Support Executive
 
 for its Bayut and Dubizzle Operations.
 
 
 
 
 
 
 
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Responsible for provisioning the packages upon receiving invoices for new &amp; existing accounts.
 </li>
 <li>
 Responsible for client account up gradation upon receiving invoices from different channels.
 </li>
 <li>
 Responsible for client account degradation upon expiration of client account.
 </li>
 <li>
 Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team).
 </li>
 <li>
 Responsible to setup XML feed Integration.
 </li>
 <li>
 Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations.
 </li>
 <li>
 Live chat support to all related web users.
 </li>
 <li>
 Providing after sales &amp; support to all account managers.
 </li>
 </ul>
 
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 <ul>
 <li>
 Experience: 06 months - 1 Year (Email/Chat Support)
 </li>
 <li>
 Education: Must be a graduate
 </li>
 <li>
 Location: Gulberg, Lahore
 </li>
 <li>
 Shifts: Hybrid
 </li>
 <li>
 Gender: Both
 </li>
 <li>
 Position Level: Entry Level
 </li>
 <li>
 Should have very good command over spoken and special written English.
 </li>
 <li>
 Can communicate with Internal/external staff for their day-to-day queries &amp; their quick fix.
 </li>
 <li>
 Preferably a graduate with a minimum 0.5 year experience.
 </li>
 <li>
 Experience in Customer services role, preferably from a support/call center
 </li>
 <li>
 Strong communication and follow-up skills.
 </li>
 <li>
 Have a working knowledge of computer software like MS Word and Excel.
 </li>
 </ul>
 
 
</div>

Explore 4475+ Customer support in Pakistan this April. Find roles across top companies and apply now to boost your career.

4475 customer support jobs In Pakistan

Customer support

Customer Support

Customer Support

Customer Support

Customer Support Executive

Customer Support Executive

Customer Support Executive