customer support executive Jobs in Pakistan

customer support executive

customer support representative Jobs in Pakistan

customer support representative

customer service representative (remote) Jobs in Pakistan

customer service representative (remote)

call center representative Jobs in Pakistan

call center representative

customer sales representative Jobs in Pakistan

customer sales representative

customer support

Potato Logics

Job Title: Customer Support Representative Location: Johar town, Lahore Job Timings: 9am-6pmJob Summary: Seeking a friendly and efficient Customer Support Representative to assist customers via phone, email, and chat. Responsibilities include resolving inquiries, troubleshooting issues, and ensuring customer satisfaction.Responsibilities:<ul><li>Respond to client inquiries and requests promptly and professionally.</li><li>Provide accurate information regarding services, campaigns, and project updates.</li><li>Coordinate with internal teams to resolve client concerns and ensure smooth communication.</li><li>Handle client feedback, complaints, and escalations while maintaining strong relationships.</li><li>Maintain client records, communication logs, and project-related documentation.</li><li>Stay updated on product features and policies</li></ul>Qualifications:<ul><li>Candidates with an Intermediate or Bachelor's qualification are encouraged to apply.</li><li>Previous customer service experience preferred</li><li>Strong communication and problem-solving skills</li><li>Familiarity with CRM systems</li><li>Empathetic and customer-focused attitude</li></ul>Join our team and help us provide exceptional service to our customers. Submit your resume today.Email: hratpotato@gmail.comMale &amp; female both can apply Job Type: Full-timePay: Rs30,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Support

Nature Nosh

Handle customer queries through calls and live chatProvide support related to our products and servicesCoordinate with customers to ensure a smooth experienceMaintain professional communication and timely responsesJob Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

Customer support

IGATE

<div>We are seeking a dedicated and empathetic Customer Support Executive to join our team. In this role, you will be responsible for providing outstanding service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our products/services. Your main goal will be to ensure customer satisfaction and loyalty through your excellent communication and problem-solving skills.
Key Responsibilities:<ul><li>
Respond to Customer Inquiries: Address customer questions, concerns, and requests via phone, email, chat, or social media promptly and professionally.</li><li>
Resolve Issues: Troubleshoot problems and resolve customer complaints in a timely and efficient manner.</li><li>
Provide Product Information: Assist customers with product knowledge, usage instructions, and technical support.</li><li>
Document Interactions: Maintain accurate records of customer interactions, feedback, and resolutions in the company's customer management system.</li><li>
Collaborate with Teams: Work closely with internal teams (sales, product development, technical support) to resolve complex issues and improve customer experience.</li><li>
Follow Up: Ensure customer issues are fully resolved by following up on open cases and escalating when necessary.</li><li>
Adhere to Policies: Follow company policies and guidelines when handling customer interactions and ensure compliance with service level agreements (SLAs).</li></ul> 

Requirements 
<ul><li>
Candidate should be minimum O/A Level and above to graduate level.</li><li>
Minimum of 2 year experience with Amazon and/or customer service environment.</li><li>
Strong investigative skills to find root cause of metric issues and the ability to provide viable solutions to Buyers</li><li>
Experience and dealing with UK, EU, USA client
</li><li>Demonstrated written communication skills - able to write, clearly and succinctly.</li><li>
Proven ownership and bias for action; willing to move quickly and decisively to resolve an incident.</li><li>
Demonstrated ability as a critical thinker with the vision to work both tactically and strategically.</li><li>
Demonstrated experience working with cross departmental teams with proven collaboration skills.</li><li>
Flexible to work on case triaging and escalation handling.</li>
Excellent written and verbal communication skills, British /American Accent 
<li>
</li></ul> 
 
Benefits<ul><li> 
Fuel Allowance</li></ul>
Medical Insurance
Free Lunch Facility (In-house)<ul><li>️ GYM Passport (Panel Gym's Free of Cost)</li></ul>
Participatory Fund
Market Competitive Salary
Learning &amp; Challenging Work Environment
&zwj; Amazing Work Culture
Paid Time off
&zwj;&zwj;&zwj; Group Life Insurance<ul><li>Maternity Leaves and many more</li></ul></div>

Customer Support Executive

Snoonu

<div>
 
 🛠 What You&rsquo;ll Get Your Hands On
 
 
 
 <ul>
 <li>
 Ability to manage a large number of incoming calls and chats.
 </li>
 <li>
 Identify and assess customers&rsquo; needs to achieve satisfaction.
 </li>
 <li>
 Build sustainable relationships and trust with customer accounts through open and interactive communication.
 </li>
 <li>
 Demonstrate availability for all requirements and have a good attitude to receive customer frustration and change bad customer perceptions of service.
 </li>
 <li>
 Provide accurate, valid, and complete information by using the right methods/tools.
 </li>
 <li>
 Meet personal/customer service team targets and call/chat handling quotas.
 </li>
 <li>
 Follow communication procedures, guidelines, and policies.
 </li>
 <li>
 Be the customer's advocate and give priority to his escalations to ensure high efficiency and resolution.
 
 
 </li>
 </ul>
 
 🧙&zwj;&male;️ The Magic You Bring
 
 
 
 <ul>
 <li>
 Strong phone contact handling skills and active listening.
 </li>
 <li>
 Should have good leadership skills, ability to guide junior team members
 </li>
 <li>
 Minimum academic qualifications: Intermediate/OA Levels.
 </li>
 <li>
 Proven experience of at least 1 year in the customer service department (Call Centre).
 </li>
 <li>
 Familiarity with industry practices and professional standards.
 </li>
 <li>
 Excellent in English or Arabic language (written, oral, and presentation)
 </li>
 <li>
 Able to use computer software efficiently including MS Office [Word, Excel, PowerPoint]
 </li>
 <li>
 Able to work in rotational shifts
 
 
 </li>
 </ul>
 
 Inside Snoonu&rsquo;s Universe
 
 
 
 Snoonu is Qatar&rsquo;s homegrown Super App, reinventing daily life with blazing-fast delivery, ride-hailing, and shopping - all in one place. Powered by tech, driven by a global team, and obsessed with making life easier.
 
 
 
 The Dream We&rsquo;re Chasing
 
 
 
 To be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.
 
 
 
 The Quest We&rsquo;re On
 
 
 
 To radically transform how people live by leveraging technology to connect them with endless possibilities.
 
 
 
 Our Everyday Superpowers
 
 
 
 
 👥 Be Customer Obsessed:
 
 &ldquo;Focus on the customer and all else will follow.&rdquo;
 
 
 
 💪 Act with Integrity:
 
 &ldquo;We are honest, ethical, and trustworthy in everything we do.&rdquo;
 
 
 
 🧪 Be Curious and Creative:
 
 &ldquo;We constantly innovate and create solutions to bring a lasting positive impact.&rdquo;
 
 
 🏅
 
 Lead by Example and Take Ownership:
 
 &ldquo;Be the change you want to see and take ownership.&rdquo;
 
 
 
 🚀 Work Smart and Deliver Results:
 
 &ldquo;You can do more by doing less, better, and faster.&rdquo;
 
 
 
 👨&zwj;💼 It's All About People:
 
 &ldquo;Be a team player; together we are stronger.&rdquo;
 
 
 
 💼 Perks &amp; Worklife Magic At Snoonu
 
 
 
 
 🌐 Remote &amp; Global Vibes &ndash;
 
 Collaborate with a worldwide crew.
 
 
 
 🧠 Brain Boosters &ndash;
 
 Learning budgets, access to courses, and tools for your growth.
 
 
 
 🚒 Builder&rsquo;s Playground &ndash;
 
 Own your tasks, own your path! We&rsquo;re big on autonomy.
 
 
 
 📦 Shared Success &ndash;
 
 We offer equity because we build this together.
 
 
 
 🌺 Flexible Time Off &ndash;
 
 We take recharging seriously. Generous leave and wellness policies.
 
 
 
 🛠️ Agile Everything &ndash;
 
 Scrum isn&rsquo;t a buzzword here. It&rsquo;s how we roll, from product to ops.
 
 
 
 Beyond the Code: Giving Back Matters
 
 
 
 We don&rsquo;t just build an app. We&rsquo;re committed to doing business sustainably and giving back to the community that fuels us. From eco-conscious practices to CSR projects, we&rsquo;re always finding ways to do better&mdash;and we invite you to be a part of that mission.
 
 
 
 Diversity Isn&rsquo;t Just a Buzzword
 
 
 
 At Snoonu, fairness and inclusion are the foundation of everything we do. We&rsquo;re proud to be an equal opportunity workplace that welcomes people from every walk of life. Be bold. Be you. Thrive here.
 
 
 
 Let&rsquo;s Build the Future Together
 
 
 
 Apply now to join a tech team where your code sparks change, your voice is heard, and your growth is guaranteed. Let&rsquo;s make some tech magic together.
 
 
 Stay in the loop&mdash;connect with us on LinkedIn!
</div>

Highfy Private Limited

Customer Support Executive (FEMALES ONLY)Company: Highfy.pk Location: Khaliq Uz Zaman Road, Block 8 Clifton, Opposite Bachaa Party, Karachi Job Type: Full-Time Education Required: Minimum Bachelor&rsquo;s Degree Salary: PKR 60,000 &ndash; 65,000 per monthAbout Highfy.pkHighfy.pk is a fast-growing eCommerce platform committed to delivering quality products and an excellent shopping experience. We believe in a customer-first mindset and are looking for individuals who genuinely care about customer satisfaction and building long-term relationships.Job Responsibilities<ul><li>Respond to customer inquiries via call, WhatsApp, email, and social media in a timely and professional manner</li><li>Resolve customer complaints efficiently while maintaining a positive tone</li><li>Process orders, returns, exchanges, and refunds</li><li>Coordinate with logistics and warehouse teams to ensure smooth order fulfillment</li><li>Maintain accurate records of customer interactions</li><li>Provide product information and assist customers in making informed purchasing decisions</li><li>Identify customer needs and suggest improvements to enhance the customer experience</li></ul>Requirements<ul><li>Female Only</li><li>Minimum Bachelor&rsquo;s degree (required)</li><li>2 years experience in Customer Support</li><li>Ability to handle incoming calls and customer complaints professionally</li><li>Strong communication skills (Urdu &amp; English)</li><li>Excellent problem-solving abilities</li><li>Ability to handle difficult situations with patience and professionalism</li><li>Basic computer proficiency (MS Office, Excel, CRM tools preferred)</li><li>Previous customer support experience is a plus</li><li>Must have a customer-first mindset</li></ul>Working Hours<ul><li>09:00 AM &ndash; 06:00 PM (Monday to Saturday)</li></ul>Benefits<ul><li>Paid leaves</li><li>Attendance allowance</li></ul>If you are passionate about helping customers and want to be part of a dynamic team, we&rsquo;d love to hear from you!Job Type: Full-timePay: Rs60,000.00 - Rs65,000.00 per monthApplication Question(s):<ul><li>Current Salary</li><li>Expected Salary</li><li>How soon can you join?</li></ul>Work Location: In person

ARRAK CONSULTING SMC PRIVATE LIMITED

About the RoleArrak Consulting is seeking a proactive and customer-oriented Customer Support Intern to support our e-commerce operations. In this role, you will be the first point of contact for customers, ensuring a smooth and positive experience across all touchpoints while gaining hands-on experience in a fast-paced environment.Key ResponsibilitiesRespond to customer inquiries via phone, email, live chat, and social media in a timely and professional mannerAssist customers with product details, order placement, and payment-related queriesHandle shipping updates, delivery tracking, returns, and exchangesGuide customers throughout the online purchasing journeyEscalate complex or unresolved issues to relevant internal teamsMaintain accurate records of customer interactions and resolutionsCoordinate with internal departments to ensure timely issue resolutionStay up to date on products, promotions, and company policiesRequirementsBachelor&rsquo;s degree in progress or recently completedStrong written and verbal communication skills in EnglishBasic understanding of customer service or e-commerce (preferred)Familiarity with Shopify or similar platforms is a plusProficiency in Microsoft Office and general computer applicationsStrong problem-solving and interpersonal skillsAbility to multitask in a fast-paced environmentWillingness to work 6 days a week in a fixed day or night shiftPreferred SkillsExposure to CRM or helpdesk toolsBasic understanding of shipping and order fulfillment processesInterest in e-commerce and online retail operationsPay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

365 Care Group Private Limited

365 Care Group is looking for energetic, customer-focused, and enthusiastic Fresh Graduates to join our Customer Support Team. This is an excellent opportunity for individuals who are looking to start their professional career in customer service and gain valuable experience in a fast-paced fintech and technology environment.The selected candidates will be responsible for assisting customers, responding to inquiries, resolving basic issues, and ensuring an excellent customer experience through various communication channels.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, live chat, WhatsApp, and other communication channels.</li><li>Provide accurate information regarding company products and services.</li><li>Assist customers with account-related queries and general support requests.</li><li>Record and update customer information in the system.</li><li>Escalate complex issues to senior team members when required.</li><li>Follow up with customers to ensure issues are resolved.</li><li>Maintain professional and courteous communication at all times.</li><li>Meet assigned customer service and quality standards.</li><li>Prepare basic reports and maintain support records.</li></ul>Requirements<ul><li>Bachelor's Degree (Fresh Graduates Welcome).</li><li>Strong communication skills in English</li><li>Basic computer knowledge.</li><li>Customer-focused attitude.</li><li>Ability to learn quickly and work in a fast-paced environment.</li></ul>PreferredInternship or part-time experience in customer service, sales, or administration. Experience using CRM or customer support tools (not mandatory).Pay: Rs40,000.00 - Rs50,000.00 per hourWork Location: In person

Customer Support Representative

Explore 1217+ Customer support in Pakistan this July. Find roles across top companies and apply now to boost your career.

1217 customer support jobs In Pakistan

Customer Support

Customer support

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Representative