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client success manager

GroRapid Labs

Customer Success Manager (Web3) - $100K - $120K RemoteGroRapid Labs Dubai, United Arab Emirates (Remote)About the Role: GroRapid Labs is seeking a Customer Success Manager to help drive success for their clients and partners in the rapidly evolving Web3 space. As a Customer Success Manager, you will be responsible for managing the entire client journey, from onboarding to launch and continued growth. Your role will involve close collaboration with growth, product, and engineering teams to ensure a smooth and impactful experience for clients.This is a remote position offering a salary range of $100K to $120K, and you'll work with cutting-edge blockchain technology, specifically a blockchain built on the NEAR Protocol, designed to bring blockchain solutions to Web2 businesses.Key Responsibilities:<ul><li>Own the full client journey-from onboarding to launch and ongoing growth.</li><li>Be the primary point of contact for key clients and partners, ensuring their success.</li><li>Guide clients through GroRapid Labs' product suite to ensure a seamless go-to-market experience.</li><li>Build and nurture strong, lasting relationships with Founders, understanding both their product and business needs.</li><li>Manage multiple client accounts, ensuring high satisfaction and timely delivery.</li><li>Collaborate with growth, product, and engineering teams to troubleshoot and enhance the customer experience.</li><li>Identify upsell/cross-sell opportunities based on client needs and product capabilities.</li><li>Lead regular check-ins, business reviews (QBRs), and performance assessments.</li><li>Structure and maintain a robust Customer Success strategy in partnership with the VP of Growth.</li><li>Provide additional support to self-serve signups and discover growth opportunities.</li><li>Analyze client usage data to drive better engagement outcomes.</li><li>Stay current with Web3 and blockchain trends and advise clients strategically.</li></ul>What We're Looking For:<ul><li>3+ years of experience in customer success, account management, or client-facing roles OR 2+ years in the blockchain/Web3 space.</li><li>Deep understanding of blockchain, cryptocurrencies, dApps, and Web3 technologies.</li><li>Strong interpersonal skills with the ability to build trust with both technical and non-technical stakeholders.</li><li>Proven ability to multitask and manage several high-value clients or projects simultaneously.</li><li>Analytical thinker who uses data to inform decisions and solve problems.</li><li>Independent, proactive, and naturally collaborative.</li><li>Excellent communication skills, with the ability to simplify complex ideas and navigate ambiguity.</li></ul>Bonus Points (Nice to Have):<ul><li>Experience in solution or technical product sales.</li><li>Background in partnerships, account/channel management.</li><li>Experience working at a Layer 1 / Layer 2 blockchain or centralized exchange.</li></ul>Our Core Values:<ul><li> Strive for excellence</li></ul>Interview Process:<ul><li>Behavioral Interview</li><li>Final Interview</li></ul>Location: Remote (Dubai, UAE)This is an exciting opportunity to work at the forefront of blockchain and Web3 technology, managing relationships with high-profile clients and helping them succeed in the digital space. If you're passionate about blockchain and customer success, apply today! Director of Engineering, Data Platform - San Francisco, CA Senior Oracle Technical Business Analyst

Customer Success Manager ( Web3 )

Bidease

Bidease is a fast growing mobile ad tech company specializing in in app programmatic advertising. Our Demand Side Platform (DSP) empowers advertisers to efficiently reach their target audience across mobile devices. We are seeking a seasoned Customer Success Manager to join our dynamic team and drive continued success. Job Description As a Customer Success Manager, you'll play a crucial role in growing revenue and driving adoption of the Bidease platform through strategic account management and relationship building. You will be responsible for growing current revenue alongside the Sales and Media Buying teams by communicating with clients to identify and meet their business objectives and ensuring success as they adopt a new platform. From training them on Bidease usage, DSP strategy, and optimization, to strengthening client relationships, you'll become an integral part of your client's digital strategy. Responsibilities <ul> <li>Collaborate with cross functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on products to simplify client usability and improve overall client experience</li> <li>Work closely with the Media Buying team to help them understand client objectives and goals to create the best media buying strategy for each new client</li> <li>Review campaign performance and provide detailed feedback to media buyers to adjust campaign setup and achieve optimization</li> <li>Work closely with the Media Buying and Sales teams to drive revenue and enhance the performance of client campaigns</li> <li>Educate clients on new platform features, DSP partners, services, and relevant practices</li> <li>Educate and grow the programmatic buying knowledge of clients.</li> </ul> Qualifications <ul> <li>Experience in advertising technology or a related field</li> <li>3+ years of experience in a DSP/programmatic work environment</li> <li>Ability to adapt quickly to a rapidly changing technology environment</li> <li>Ability to learn complex software applications and thrive in a fast paced, digital environment</li> <li>Excellent written and verbal communication, organizational, & time management skills</li> <li>A passion for achieving higher levels of growth and development with Bidease</li> <li>Ability to assist, manage and abide by client's needs and work with complaints in a concise and respectful manner</li> <li>Comfortable working with multiple clients and accounts at a time across a diverse set of industries</li> <li>Ability to analyze and interpret significant amounts of data</li> <li>Ability to speak, read, and write in English fluently</li> </ul> Location & Work Authorization This is a hybrid onsite role that requires permanent residence and work authorization in Dubai.

Customer Success Manager, MENA

Alaan

About the role As a Customer Success Manager at Alaan, you will be the strategic link between our company and a diverse portfolio of high-value clients, working proactively to help them achieve success through our platform. You ll serve as a trusted advisor, managing client relationships from onboarding to long-term partnership, ensuring their goals are met, and enhancing their experience with our product. Your expertise will drive client satisfaction, loyalty, and growth in a fast-paced, start-up environment. What you'll do <ul> <li>Account Management - Successfully manage a portfolio of customers and prioritize amidst multiple competing priorities, escalations, and deadlines.</li> <li>Continuous Learning and Development - Develop a deep understanding of a client s business, brand, industry, and its consumers. Apply domain/technical knowledge of the platform, best practices, and customer insights to remove blockers and proactively support customers.</li> <li>Vigilance and Awareness - Proactively track accounts to identify early warning signs of churn risk, establish internal action plans to address customer concerns and work proactively to eliminate that risk.</li> <li>Product Development - Act as an advocate for the client and bring back structured requests or feedback to the Product team and work with the product team to be one of the key contributors to define client requirements, features and improvements.</li> <li>A Constant Air of Improvement - Establish and improve service procedures, policies and standards through best practices while keeping accurate records and document customer service actions and discussions.</li> <li>Ownership - Take responsibility for positively building client relationships over time as their go-to trusted advisor.</li> </ul> What we are looking for <ul> <li>3+ years of proven successful experience as a Customer Success Manager in B2B SaaS / analytics.</li> <li>Proven track record - Of high-value solution client success experiences with enterprise clients from a range of industries. Experience in supporting long term, recurring revenue programs or equivalent.</li> <li>Ownership - Ability to multi-task and independently handle tasks without any follow-ups.</li> <li>Problem Solver You are a natural problem solver and trusted adviser to clients, never shy of presenting a point of view to deliver on client objectives. Ability to negotiate with win-win outcomes.</li> <li>Passion for Business Optimization You have an interest in new technologies and in the power of data and insights as foundations for business growth. You also have a working knowledge of customer service software, databases and tools.</li> <li>Cognitive Intelligence You can think on your feet, seeing all the angles to best position our platform to best fit a client s needs.</li> <li>Client Empathy You ll be building deep, trusting relationships.</li> <li>Communication Skills - Excellent verbal, written, and presentation skills in English.</li> <li>Positivity You ve got the charisma, but not the ego, to make a good impression with a collaborative mindset.</li> <li>Curiosity - You re interested in learning more about the industry and show an outstanding curiosity towards the client base.</li> <li>Start-up Attitude You re comfortable in a rapidly changing environment, working with limited resources, and delivering high-quality work at the speed which is necessary for successful business growth.</li> <li>Knowledge - Accounting and Finance processes is a strong plus.</li> </ul> <ul> </ul>

Customer Success Manager

Jobs via eFinancialCareers

Join to apply for the Customer Success Manager role at Jobs via eFinancialCareersJoin to apply for the Customer Success Manager role at Jobs via eFinancialCareersGet AI-powered advice on this job and more exclusive features.Location: Dubai, UAE Department: Customer Success Type: Full-time LSEG is seeking a Customer Success Manager to support post-sales engagement and ensure clients derive maximum value from our solutions. This role is central to driving customer satisfaction, retention, and long-term partnership by aligning our products with clients' business goals. About The Role The Customer Success Manager is responsible for guiding clients through the adoption of LSEG's financial data and technology solutions. This includes delivering tailored training, interpreting usage data to identify risks or opportunities, and collaborating with internal teams to ensure client needs are met. The role requires a strong understanding of financial markets and the ability to translate product capabilities into meaningful outcomes for clients. Key Responsibilities <ul><li>Deliver customized engagements such as training sessions, workshops, and webinars to support product adoption.</li><li>Analyze usage trends to identify at-risk accounts and recommend strategies to improve engagement.</li><li>Act as a liaison between clients and internal teams, ensuring feedback is shared and commitments are fulfilled.</li><li>Collaborate with Account Managers to support retention strategies and identify opportunities for growth.</li><li>Maintain a high level of client interaction, with a focus on building long-term relationships </li></ul>What We're Looking For <ul><li>Solid understanding of cross-asset financial markets and client workflows.</li><li>Experience in Asset Management, Wealth Management, or Investment Banking.</li><li>Proficiency in tools such as Excel and financial modeling platforms; familiarity with trading floor technologies is a plus.</li><li>Strong communication and problem-solving skills, with a background in client-facing roles.</li><li>A degree or equivalent experience is required; professional certifications (e.g., CFA, MBA, FRM) are advantageous. </li></ul>Inclusion and Accessibility LSEG is an equal opportunity employer. We are committed to fostering an inclusive workplace where everyone feels valued. If you require accommodations during the application or interview process, please let us know. We are happy to support your needs. LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions. Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject . If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice. Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li></ul>Referrals increase your chances of interviewing at Jobs via eFinancialCareers by 2x Sign in to set job alerts for "Customer Success Manager" roles. Customer Success Manager - Premium Services Customer Experience Manager-Design - Customer Service - UAE Senior Customer Success Manager (Travel Industry experience required) Dubai, Dubai, United Arab Emirates 20 hours ago Corporate Customer Service Manager ( UAE National ) Dubai, Dubai, United Arab Emirates 11 hours ago Assistant Manager - Marketing (F&B and Wellness) - Jumeirah Zabeel Saray We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Mailbox Smart Services

The Client Relationship Manager will manage and grow strategic client relationships across the construction and contracting sector. The role focuses on ensuring client satisfaction, seamless service delivery, and consistent revenue growth through effective account management and business development initiatives.Key Responsibilities:<ul><li>Build and maintain strong relationships with major clients in the construction and building materials industry.</li><li>Understand client requirements and provide tailored product and service solutions.</li><li>Coordinate with sales, project, and operations teams to ensure efficient project execution and on-time delivery.</li><li>Monitor account performance, sales targets, and client satisfaction metrics.</li><li>Identify opportunities to upsell, cross-sell, and expand business within existing client accounts.</li><li>Resolve client concerns proactively to maintain high service standards and long-term partnerships.</li><li>Prepare account reports, market insights, and performance updates for management review.</li></ul>Requirements:<ul><li>8&ndash;15 years of proven experience in sales, business development, or account management within the construction or building materials sector.</li><li>Excellent communication, negotiation, and relationship-building skills.</li><li>Strong client focus with a target-driven mindset.</li><li>In-depth knowledge of the UAE construction market and major contractors or developers.</li><li>Ability to work collaboratively across departments to ensure client satisfaction and project success.</li></ul>Job Type: Full-timePay: Up to AED20,000.00 per monthApplication Question(s):<ul><li>How many years of experience you have as a client relationship manager in construction industry?</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Client Relationship Manager – Construction Materials

GitMax

Office We are hiring an experienced Account Manager to join a fast-growing SaaS company serving the automotive retail industry. The company provides advanced digital tools that transform how used car dealerships manage their business from lead generation to inventory control and performance analytics. In this role, you will manage a portfolio of dealer accounts, focusing on relationship growth, product adoption, and revenue expansion. Your ability to speak the language of used car dealers and understand their challenges is essential to your success in this position. Key Responsibilities: Client Success &amp; Retention <ul> <li>Build long-term, empathetic relationships with used car dealers across the UAE.</li> <li>Ensure timely client payments, manage subscription renewals, and minimize churn.</li> <li>Proactively identify client challenges and propose relevant product solutions.</li> </ul>Upselling &amp; Product Expansion <ul> <li>Analyze client usage and present upsell opportunities aligned with their business needs.</li> <li>Conduct product demonstrations and in-depth training to increase user engagement.</li> </ul>Technical Product Expertise <ul> <li>Serve as the go-to expert for the platform's functionality and usage.</li> <li>Resolve client queries quickly and efficiently; escalate as needed.</li> </ul>Field-Based Client Engagement <ul> <li>Regularly visit client locations or conduct virtual check-ins to maintain strong rapport.</li> <li>Provide tailored support to improve product ROI for each dealer partner.</li> </ul> Requirements: <ul> <li>Must-have: Proven experience working with car dealers or in the second-hand auto market.</li> <li>3+ years in B2B Account Management or Client Success roles (automotive tech is a plus).</li> <li>Strong understanding of IT systems, CRM tools, and SaaS platforms.</li> <li>Languages: English and Arabic - fluent</li> <li>Excellent communication, negotiation, and customer relationship skills.</li> <li>Highly autonomous and proactive with strong business acumen.</li> </ul> <ul> </ul>

Account Manager

Qlub

The Role As a Key Account Manager at Qlub, you will be responsible for managing and growing relationships with our most important clients. You ll serve as the trusted advisor and primary point of contact for key accounts, ensuring their success on the platform, driving adoption of Qlub s products, and uncovering opportunities for long-term growth. This role is critical to Qlub s continued success as we scale globally. What you ll be doing <ul> <li> Strategic Client Management: Own relationships with Qlub s high-value and strategic accounts, ensuring their satisfaction, engagement, and long-term partnership. </li> <li> Revenue Growth &amp; Retention: Drive upselling, cross-selling, and renewal opportunities within key accounts to maximize client value and revenue impact. </li> <li> Consultative Partnership: Understand client goals, challenges, and priorities to deliver tailored solutions and position Qlub as a strategic partner. </li> <li> Feature Adoption: Proactively introduce new features and product updates, driving adoption and gathering insights to share with the product team. </li> <li> Stakeholder Engagement: Build trust and strong relationships with senior decision-makers and multiple stakeholders within client organizations. </li> <li> Account Planning: Develop account strategies and success plans, including KPIs, growth opportunities, and risk management. </li> <li> Cross-Functional Collaboration: Partner closely with Sales, Product, and Customer Success teams to ensure clients receive seamless service and support. </li> <li> Market Insights: Leverage industry and competitor knowledge to provide clients with valuable recommendations and maintain Qlub s competitive edge. </li> </ul> What we re looking for <ul> <li> 4 6 years of experience in account management, customer success, or client-facing roles, with at least 2+ years managing key or strategic accounts. </li> <li> Proven track record of growing and retaining high-value accounts, preferably within SaaS, fintech, or technology. </li> <li> Strong commercial acumen with ability to identify upsell opportunities and negotiate effectively. </li> <li> Excellent relationship-building and stakeholder management skills, comfortable engaging with senior executives. </li> <li> Analytical and data-driven, with experience using CRM tools and reporting to drive account strategies.</li> <li> Strong communication and presentation skills; able to influence and consult at all levels. </li> <li> Thrives in a fast-paced, high-growth environment with an entrepreneurial, results-oriented mindset. </li> </ul> <ul><li> </li> </ul>

Key Account Manager

Explore 7796+ Client success manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

7796 client success manager jobs IN Dubai United Arab Emirates

Customer Success Manager ( Web3 )

Customer Success Manager, MENA

Customer Success Manager

Customer Success Manager

Client Relationship Manager – Construction Materials

Account Manager

Key Account Manager