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client support analyst

MRI Software

The Role
 MRI Software is seeking a Support Analyst to join our team in Dubai! This individual will be responsible for resolving customer queries and will need to analyse software issues to recommend solutions, engaging with clients via email and telephone will be an integral part of this role. The successful candidate will be the primary point of contact for a broad variety of customers, assisting with a wide range of functional questions and technical software-related issues. This role specifically relates to the Horizon product. MRI Software will rely on you to listen to and empathise with our clients and to use your troubleshooting skills, positive attitude and technical abilities to meet their needs to deliver a consistent professional experience. We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Dubai office. Responsibilities • Develop a deep understanding of the functional and technical aspects of the Horizon product • Using MRI support tools, track and resolve client issues in a timely manner following appropriate Support procedures • Advise clients on industry best practices • Thoroughly test client issues to recreate and assist in determining root cause • Actively monitor cases to ensure they are resolved within clients’ Service Level Agreements • Participates in the Knowledge Management process through creation and use of materials • Effectively and proactively manage client expectations • Foster positive relationships with clients to ensure client retention • Clearly document issue resolutions and confirm client understanding for closure of support cases • Perform and participate in on-going system training and knowledge transfer with internal personnel across departments • Approach all circumstances and interactions in a professional manner • Adhere to all internal policies and procedures as required by the Information Security Management Team
 
Requirements
 <ul>
<li>BA/BS in Business or Computer Science or equivalent experience • Proven experience in researching and resolving client issues (2 years +) • Experience in application support • Software testing and troubleshooting experience • Technically proficient – working knowledge on SQL queries • Professional communication skills with the ability to confidently articulate technical concepts (written and verbal) • The ability to multi-task and work well under pressure • Interpersonal skills coupled with the ability to work across departmental boundaries • Excellent written and oral communication skills • Excellent analytical skills - A strong problem-solving skillset • Strong administration and time management skills • Excellent computer skills and knowledge of the Microsoft product suite • Must be fluent in English • Familiarity with the property or software industry is a plus • Prior Horizon experience would be beneficial Preferences • Previous experience in using Real Estate software highly regarded • Understanding of Accounting Practices within Real Estate • Real estate knowledge and experience</li>
</ul>
About the company
 From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, cant be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; its a connected community of people who truly feel they belong. Whether were investing in employee resource groups or providing tailored resources for each person to reach their full potential, were passionate about creating a work environment that makes you excited to show up every single day.

Application Support Analyst

Gridlines

<div>Company: Gridlines
Gridlines is a rapidly growing financial modelling consultancy practice. We are transforming the world of financial modelling, helping our clients to make complex
financial decisions quickly and with confidence.
We love to work with exciting clients that are making a big impact on the world around us, helping to tackle some of the world's greatest challenges.
We plan to continue our rapid expansion and are looking for the brightest and best talent to join us on this journey.
Role:
We are seeking an experienced analyst that is passionate about financial modelling and driven by growth.
You will work with a team of modelling professionals to create, analyse and optimise complex financial models, ensuring they are robust and reliable.
Requirements
Operations:<ul>
<li>
Assist in the creation and optimization of comprehensive financial models to support strategic decision-making.</li>
<li>Develop and refine assumptions, parameters, and scenarios under the guidance of Consultants and Managers to ensure model robustness and reliability.</li>
<li>Perform sensitivity analysis and stress testing to validate model assumptions and outputs, aiding clients in making informed decisions.</li>
<li>Contribute to the development and enhancement of our financial modeling methodologies and tools, driving continuous improvement and innovation.</li>
<li>Prepare comprehensive model documentation detailing assumptions, methodologies, and results.</li>
<li>Maintain meticulous records of modeling processes and methodologies to uphold our high standards and ensure consistency.</li>
<li>Assist in developing project plans, timelines, and resource allocation to ensure efficient and effective project delivery.</li>
</ul>
People:<ul>
<li>
Collaborate closely with team members, learning and contributing to assignments.</li>
<li>Communicate model findings and insights effectively to clients and internal teams.</li>
<li>Simplify complex financial model issues to make them understandable for non-technical stakeholders.</li>
</ul>
Key Skills and Qualifications<ul>
<li>
We hire exceptional individuals who can demonstrate our core values of Drive, Innovation, Collaboration and Excellence.
</li><li>[1-2] years of relevent experiencein a financial analysis role within a recognized advisory practice or large corporate setting.</li>
<li>A good appreciation of accounting concepts</li>
<li>An understanding of Project Finance concepts
</li><li>Strong analytical skills with a foundation in building and operating financial models using Excel.</li>
<li>Degree qualified in a numerate discipline, with a postgraduate qualification in accounting or finance beneficial.</li>
<li>Experience with the FAST financial modeling standard is desirable.</li>
</ul>
Benefits
A competitive base salary with flexible working arrangements, including a mixture of office-based, working from home, and working on client sites.
Significant opportunities for professional growth and development as we expand.
Access to cutting-edge financial modelling tools and resources.
Collaborative and supportive team culture</div>

Analyst- Bid Support

JAGGAER

<div>
 
 Overview
 
 
 
 JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.
 
 
 Our 1,200+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com
 
 
 The GCC Analyst will provide high-quality customer support by managing, analyzing, and resolving technical and functional issues within Jaggaer solutions. Acting as the first line of defense for our customers and suppliers, the GCC Analyst ensures timely resolutions, adherence to SLAs, and continuous improvement of the support process.
 
 
 
 Principal Responsibilities
 
 
 
 <ul>
 <li>
 Customer Support &amp; Case Management:
 </li>
 <li>
 Manage incoming support tickets from customers, suppliers, and internal teams.
 </li>
 <li>
 Investigate and resolve functional and technical issues related to Jaggaer solutions.
 </li>
 <li>
 Escalate complex issues to product or engineering teams when necessary.
 </li>
 <li>
 Technical Troubleshooting:
 </li>
 <li>
 Perform root cause analysis of system errors, configuration issues, and integration challenges.
 </li>
 <li>
 Support data migrations, API troubleshooting, and custom configuration requests.
 </li>
 <li>
 Validate product fixes and releases where required.
 </li>
 <li>
 Customer Communication:
 </li>
 <li>
 Act as the primary contact for customers throughout the case lifecycle.
 </li>
 <li>
 Provide timely updates and manage expectations in line with SLAs.
 </li>
 <li>
 Translate technical issues into clear and simple explanations for non-technical users.
 </li>
 <li>
 Collaboration &amp; Process Improvement:
 </li>
 <li>
 Collaborate with cross-functional teams (Product, QA, Development, Infrastructure).
 </li>
 <li>
 Contribute to the knowledge base, FAQs, and documentation to improve self-service.
 </li>
 <li>
 Identify recurring issues and propose process/product improvements.
 </li>
 <li>
 Compliance &amp; Quality:
 </li>
 <li>
 Ensure all case documentation is accurate, complete, and compliant with internal standards.
 </li>
 <li>
 Adhere to SLA requirements, internal policies, and data security protocols.
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, Business, or related field.
 </li>
 <li>
 1&ndash;3 years&rsquo; experience in technical or customer support, preferably in SaaS or enterprise software.
 </li>
 <li>
 Strong problem-solving and analytical skills with attention to detail.
 </li>
 <li>
 Familiarity with enterprise systems, APIs, integrations, and data management is a plus.
 </li>
 <li>
 Excellent written and spoken communication skills in English and Arabic.
 </li>
 <li>
 Ability to work under pressure, manage multiple cases, and prioritize effectively.
 </li>
 <li>
 Team player with a strong customer service orientation.
 
 
 </li>
 </ul>
 
 Key Performance Indicators (KPIs)
 
 
 
 <ul>
 <li>
 SLA adherence (response and resolution times)
 </li>
 <li>
 Customer satisfaction (CSAT/NPS scores)
 </li>
 <li>
 First-time resolution rate
 </li>
 <li>
 Quality and accuracy of documentation
 </li>
 <li>
 Contribution to knowledge base and process improvements
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 At JAGGAER you&rsquo;ll find great benefits, empowering culture, flexible work environment, much more!
 
 
 Apply now and be part of our success!
 
 
 
 Our Values - T.E.A.M
 
 
 
 At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them&ndash;the way we collaborate, innovate, solve problems and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.
 
 
 <ul>
 <li>
 Transparency - Openness Builds Trust: Candor strengthens relationships, speeds decision-making, and ensures problems are solved together&mdash;with customers, teammates, and partners.
 </li>
 <li>
 Entrepreneurial Spirit &ndash; Own It, Drive It, Make It: A scrappy, customer obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth
 </li>
 <li>
 Accountability &ndash; Thumbs In, Not Fingers Out: We take responsibility ourselves before pointing elsewhere
 </li>
 <li>
 Metrics-Driven Results &ndash; Outcomes Over Activities: Data and evidence guide our decisions, help us course-correct quickly, and ensure we&rsquo;re delivering real impact.
 </li>
 </ul>
</div>

Global Customer Care Analyst

Jaggaer

<div>Overview:
<div>
JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries. 
 
Our 1,200+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com 
 
The GCC Analyst will provide high-quality customer support by managing, analyzing, and resolving technical and functional issues within Jaggaer solutions. Acting as the first line of defense for our customers and suppliers, the GCC Analyst ensures timely resolutions, adherence to SLAs, and continuous improvement of the support process.</div>
Principal Responsibilities:
<ul><li>Customer Support &amp; Case Management:</li><li>Manage incoming support tickets from customers, suppliers, and internal teams.</li><li>Investigate and resolve functional and technical issues related to Jaggaer solutions.</li><li>Escalate complex issues to product or engineering teams when necessary.</li><li>Technical Troubleshooting:</li><li>Perform root cause analysis of system errors, configuration issues, and integration challenges.</li><li>Support data migrations, API troubleshooting, and custom configuration requests.</li><li>Validate product fixes and releases where required.</li><li>Customer Communication:</li><li>Act as the primary contact for customers throughout the case lifecycle.</li><li>Provide timely updates and manage expectations in line with SLAs.</li><li>Translate technical issues into clear and simple explanations for non-technical users.</li><li>Collaboration &amp; Process Improvement:</li><li>Collaborate with cross-functional teams (Product, QA, Development, Infrastructure).</li><li>Contribute to the knowledge base, FAQs, and documentation to improve self-service.</li><li>Identify recurring issues and propose process/product improvements.</li><li>Compliance &amp; Quality:</li><li>Ensure all case documentation is accurate, complete, and compliant with internal standards.</li><li>Adhere to SLA requirements, internal policies, and data security protocols.</li></ul>
Position Requirements:
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, Business, or related field.</li><li>1&ndash;3 years&rsquo; experience in technical or customer support, preferably in SaaS or enterprise software.</li><li>Strong problem-solving and analytical skills with attention to detail.</li><li>Familiarity with enterprise systems, APIs, integrations, and data management is a plus.</li><li>Excellent written and spoken communication skills in English and Arabic.
</li><li>Ability to work under pressure, manage multiple cases, and prioritize effectively.</li><li>Team player with a strong customer service orientation.</li></ul><div></div><div> 
Key Performance Indicators (KPIs) 
<ul><li>SLA adherence (response and resolution times)</li><li>Customer satisfaction (CSAT/NPS scores)</li><li>First-time resolution rate</li><li>Quality and accuracy of documentation</li><li>Contribution to knowledge base and process improvements</li></ul></div><div></div><div> 
What We Offer: 
At JAGGAER you&rsquo;ll find great benefits, empowering culture, flexible work environment, much more!</div><div></div><div> 
Apply now and be part of our success!</div><div></div><div> 
Our Values - T.E.A.M 
At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them&ndash;the way we collaborate, innovate, solve problems and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies.</div><div><ul><li> 
Transparency - Openness Builds Trust: Candor strengthens relationships, speeds decision-making, and ensures problems are solved together&mdash;with customers, teammates, and partners.</li><li>Entrepreneurial Spirit &ndash; Own It, Drive It, Make It: A scrappy, customer obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth</li><li>Accountability &ndash; Thumbs In, Not Fingers Out: We take responsibility ourselves before pointing elsewhere</li><li>Metrics-Driven Results &ndash; Outcomes Over Activities: Data and evidence guide our decisions, help us course-correct quickly, and ensure we&rsquo;re delivering real impact.</li></ul></div></div>

United Al Saqer Group

Job DescriptionEstablished more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. The UASG owns and operates a diverse yet complementary portfolio of six UAE-based companies encompassing several key industry sectors, which includes Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.We are recruiting an Autoline Support Analyst to join our exceptional ICT Department. The role will involve the delivery of a wide range of technical solutions, working on multiple projects in parallel and being responsible for the delivery of technical tasks on those projects.Area Of ResponsibilitySystem Support &amp; TroubleshootingProvide day-to-day functional and technical support for Autoline (Keyloop/CDK) Dealer Management System users across multiple business units.Diagnose, analyze, and resolve application issues related to Sales, Service, Parts, CRM, and Accounting modules.Log, track, and resolve incidents using the company s helpdesk or escalation system.Coordinate with software vendors for unresolved or complex technical issues.User Management &amp; ConfigurationManage user access, permissions, and security roles within the Autoline system.Configure workflows, settings, and user profiles according to operational requirements.Support new module or branch setups, data migration, and configuration activities.System Maintenance &amp; UpdatesMonitor system performance and ensure application availability and reliability.Assist in software upgrades, patch management, and UAT (User Acceptance Testing).Verify system functionality post-upgrade and coordinate with internal IT teams.Training &amp; User EnablementConduct onboarding and user training sessions for new and existing employees.Develop and maintain user manuals, SOPs, and training guides.Support staff in effectively using Autoline modules to optimize productivity.Data Integrity &amp; ReportingEnsure data accuracy and consistency across all modules and departments.Generate and support operational reports and dashboards as per management requirements.Facilitate integrations between Autoline and third-party systems such as CRM, ERP, and BI tools.Process Improvement &amp; DocumentationIdentify system inefficiencies and recommend workflow or configuration improvements.Maintain documentation, change logs, and standard operating procedures.Participate in internal system audits to ensure data and IT governance compliance.Collaboration &amp; CoordinationWork closely with department heads to understand business needs and translate them into system solutions.Liaise with IT infrastructure teams on server, network, or access-related issues.Coordinate with vendors for technical support, enhancements, and new features.Job requirementsQualifications &amp; Certifications &amp; Experience (mandatory &amp; Preferred)Bachelor s degree in Information Technology, Computer Science, or related field.Minimum 5 years of experience supporting DMS systems, preferably Autoline (Keyloop/CDK Global).Strong understanding of dealership operations (Sales, Service, Parts, CRM, and Finance).Experience troubleshooting application, database, and access-related issues.Familiarity with SQL, system configuration, and reporting tools.Excellent analytical, communication, and customer service skills.Ability to work under pressure and manage multiple support requests.Technical SkillsSKILLS &amp; COMPETENCIES (Technical, Behavioral, and Soft):Autoline / Keyloop DMSSQL &amp; Data AnalysisSystem Configuration &amp; User ManagementHelpdesk &amp; Ticketing SystemsDMS Integration SupportReporting &amp; DocumentationMicrosoft Office (Advanced Excel Functions)Behavioral CompetenciesCustomer Focus   Understands user challenges and proactively resolves them.Accountability &amp; Ownership   Delivers high-quality results with minimal supervision.Agility &amp; Adaptability   Responds effectively to change and supports others through transitions.Collaboration &amp; Influence   Builds strong cross-functional relationships and resolves conflicts constructively.Result Orientation   Sets clear goals and works proactively to achieve high performance.Location: Abu Dhabi

Autoline Support Analyst

Gerab Group

Gerab Systems Solutions is hiring a Data Analyst/ Power BI Specialist who will be responsible for leveraging data analytics tools to derive insights from enterprise application data, create visually compelling reports and dashboards, and engage with clients to understand their data needs. This role plays a critical part in optimizing business processes, enhancing decision-making, and ensuring the successful delivery of data solutions.Data Analysis &amp; Visualization<ul><li>Extract, clean, and transform data from various sources (databases, spreadsheets, APIs) to prepare for analysis.</li><li>Develop interactive and insightful dashboards and reports using Power BI to support business intelligence needs.</li><li>Analyze trends, patterns, and anomalies in data to provide actionable insights.</li></ul>Client Engagement &amp; Requirements Gathering<ul><li>Act as the primary point of contact for clients regarding data-related inquiries and solutions.</li><li>Conduct needs assessments and gather requirements to develop tailored analytics solutions.</li><li>Present findings and insights to clients, translating complex data into understandable formats.</li></ul>Collaboration &amp; Cross-Functional Support<ul><li>Work closely with IT teams, business analysts, and project managers to ensure data solutions meet client specifications.</li><li>Collaborate with stakeholders to understand business processes and identify data gaps.</li><li>Provide training and support to clients and team members on Power BI functionalities.</li></ul>Data Governance &amp; Quality Assurance<ul><li>Implement data governance practices to ensure data integrity and quality across applications.</li><li>Monitor data quality metrics and troubleshoot data discrepancies or issues.</li><li>Maintain comprehensive documentation of data sources, data transformations, and report</li><li>specifications.</li></ul>Continuous Improvement &amp; Innovation<ul><li>Stay up-to-date with industry trends and best practices in data analytics and Power BI.</li><li>Identify opportunities for process improvements and automation in data reporting.</li><li>Experiment with new features and functionalities in Power BI to enhance reporting capabilities.</li></ul>Knowledge:<ul><li>Bachelors Degree in Computer Applications or Any Discipline.</li><li>Preferably certified in Microsoft Power BI Data Analyst (PL-300)</li><li>Demonstrates Expertise in designing and building scalable Power BI solutions.</li><li>Experience working across different domains and being able to adapt to diverse client requirements quickly.</li><li>Excellent communication and interpersonal skills.</li></ul>Experience:<ul><li>2-5 years of experience as a Data Analyst or in similar roles (e.g., BI Analyst, Reporting</li><li>Analyst).</li><li>Experience working with large datasets and managing end-to-end data processes.</li><li>Exposure to multiple data sources (databases, cloud platforms, etc.).</li></ul>Skills:<ul><li>Has strong technical expertise in SQL, Power BI/Tableau, and ETL tools.</li><li>Excels at analysing data trends and converting them into business insights.</li><li>Communicates complex findings clearly to both technical and non-technical stakeholders.</li><li>Works well with cross-functional teams and adapts to changing requirements.</li><li>Possesses client engagement experience and can align deliverables with business outcomes.</li></ul>Job Types: Full-time, PermanentPay: AED5,000.00 - AED7,000.00 per month

Data Analyst/ Power BI Specialist

Neuropedia

Job description:Responsibilities:<ul><li>To support and implement a patient care plan created by a behavior analyst.</li><li>Collecting and recording data based on client behavior</li><li>Following the behavior reduction and behavioral skill acquisition protocols</li><li>Providing direct client care in one-on-one and group settings</li><li>Nurture a child&rsquo;s social abilities</li><li>Staying up-to-date with the latest ABA-related information, techniques, and developments.</li><li>Keeping detailed records of treatments and improvements.</li></ul>Qualifications for ABA Therapist<ul><li>Preferred degree in ABA, psychology, education, or related field of study</li><li>Preferred Registered Behavior Technician certificate from the Behavior Analyst Certification Board.</li><li>CDA License Eligibility</li><li>0-5 years of experience required for entry-level positions</li><li>Strong communication skills required</li><li>Proven experience working with pre-school and elementary school-aged children</li><li>Other experience, certificates, or qualifications in the same field</li></ul>The location would be in Dubai.Job Types: Full-time, Part-timeJob Types: Full-time, Part-time

ABA Therapist - CDA Licensed

Explore 7166+ Client support analyst in Dubai this December. Find roles across top companies and apply now to boost your career.

7166 client support analyst jobs IN Dubai

Application Support Analyst

Analyst- Bid Support

Global Customer Care Analyst

Global Customer Care Analyst

Autoline Support Analyst

Data Analyst/ Power BI Specialist

ABA Therapist - CDA Licensed