client support associate

Contour Software

<div>About Contour
Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years. 
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers. 
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
The Division:
Jonas Club Software helps clubs thrive by focusing on the creation of exceptional experiences. These experiences are delivered through industry leading services, integrated applications, innovative technology, and long term partnerships with the clubs we serve.
The Role:<div>
We are looking for a high-energy, service-driven Product Support Associate to join our Contour team. You&rsquo;ll be the first line of support for Jonas Club ERP users, resolving technical issues, guiding customers through system usage, and delivering a consistently professional experience across multiple support channels.</div><div>
This is a full-time, virtual support role requiring technical aptitude, service mindset, and a commitment to learning. Success in this role means embracing virtual training, adapting to new systems, and providing exceptional support with speed and empathy.</div><div>
Requirements:
You bring a strong foundation in customer support and technical troubleshooting&mdash;ideally in contact centre software, club operations, or the hospitality industry. More importantly, you bring:</div><div><ul><li>
Technical aptitude &ndash; Comfortable navigating software, understanding system architecture, and troubleshooting issues in real time.</li></ul></div><div><ul><li>
Relevant experience &ndash; Prior exposure to customer product support in software, hospitality, or club environments.</li></ul></div><div><ul><li>
A growth mindset &ndash; Willingness to learn new tools, adapt to evolving customer needs, and succeed in a virtual training setting.</li></ul></div><div><ul><li>
Adaptability &ndash; Thrives in dynamic environments, open to feedback, and ready to take ownership of challenges.</li></ul></div><div> 
Key Responsibilities:</div><div><ul><li>
Customer Support &amp; Issue Resolution: Respond to clients via phone, email, chat, and ticketing platforms. Diagnose and resolve technical issues with professionalism and speed.</li></ul></div><div><ul><li>
Product Knowledge &amp; Guidance: Help clients maximize the value of our software, explain feature usage, and recommend upgrades or best practices where needed.</li></ul></div><div><ul><li>
Cross-Functional Collaboration: Work with internal teams (Development, QA, Product) to escalate and resolve complex issues. Liaise with club-facing roles to support broader club operations.</li></ul></div><div><ul><li>
 Process &amp; Documentation: Track and document all support activity using internal systems. Maintain detailed records and knowledge base updates.</li></ul></div><div><ul><li>
Service Support &amp; Member Experience: Assist with booking, membership inquiries, and club service coordination to ensure a seamless client experience.</li></ul></div><div><ul><li>
Client Satisfaction &amp; Continuous Improvement: Monitor feedback, contribute to process refinement, and flag areas of friction to enhance overall client satisfaction.</li></ul></div><div> 
 
Skills &amp; Qualifications:</div><div>
Core Competencies (Must Have)</div><div><ul><li>
Excellent communication skills &ndash; Clear, professional verbal and written English to explain technical concepts to clients and colleagues.</li></ul></div><div><ul><li>
Customer service experience &ndash; Proven background in customer support or helpdesk roles, with a passion for solving problems and delivering value.</li></ul></div><div><ul><li>
Technical troubleshooting ability &ndash; Confident diagnosing software, network, and system issues with a logical, methodical approach.</li></ul></div><div><ul><li>
Organizational strength &ndash; Skilled at managing multiple priorities, tracking open tickets, and ensuring follow-through.</li></ul></div><div><ul><li>
 Adaptability &amp; resilience &ndash; Able to learn quickly, stay calm under pressure, and adjust to new systems or workflows.</li></ul></div><div><ul><li>
 Soft skills for service excellence &ndash; Active listening, empathy, patience, and a client-focused mindset that builds trust and satisfaction.</li></ul></div><div> 
Technical Proficiency:</div><div><ul><li>
Knowledge of networking fundamentals, including Windows file sharing, drive mapping, and port forwarding is an asset</li></ul></div><div><ul><li>
Familiarity with Windows Server environments: processor specs, domain controllers, Active Directory, group policy management is an asset</li></ul></div><div><ul><li>
Experience with Microsoft Office, CRM systems, and basic HTML is an asset</li></ul></div><div><ul><li>
Understanding of VMware or Hyper-V is a plus is an asset</li></ul></div><div><ul><li>
Exposure to PowerShell scripting is an asset</li></ul></div><div> 
 
Education &amp; Experience:</div><div><ul><li>
Experience in software support, hospitality, club operations, or similar industries is highly desirable</li></ul></div><div><ul><li>
3-5+ years in technical support, customer service, or helpdesk environments</li></ul></div><div><ul><li>
Bachelor&rsquo;s degree in computer science or a related discipline</li></ul></div><div><ul><li>
Familiarity with ticketing systems and support platforms</li></ul></div><div><ul><li>
Knowledge of basic accounting concepts</li></ul></div><div> 
 
What You&rsquo;ll Bring:</div><div><ul><li>
Client Focus &ndash; A service-first mindset with empathy and accountability</li></ul></div><div><ul><li>
Technical Curiosity &ndash; Eagerness to learn how things work and solve problems</li></ul></div><div><ul><li>
Flexibility &ndash; Comfort with evolving tools, systems, and service standards</li></ul></div><div><ul><li>
Professionalism &ndash; Discreet, courteous, and reliable in every interaction</li></ul></div><div> 
 
Work Schedule &amp; Availability:</div><div>
Training Period: 9 AM &ndash; 5 PM EST (6 PM &ndash; 3 AM PKT)</div><div>
 Post Training Schedule Availability: Must be open to work a rotating 24/7 shift including weekends and after-hours as business needs require.</div>
Exciting Benefits we offer:<ul><li>
Market-leading Salary</li><li>
Medical Coverage &ndash; Self &amp; Dependents</li><li>
Parents Medical Coverage</li><li>
Provident Fund</li><li>
Employee Performance-based bonuses</li><li>
Home Internet Subsidy</li><li>
Conveyance Allowance</li><li>
Profit Sharing Plan [Tenured Employees Only]</li><li>
Life Benefit</li><li>
Child Care Facility</li><li>
Company Provided Lunch/Dinner</li><li>
Professional Development Budget</li><li>
Recreational area for in-house games</li><li>
Sporadic On-shore training opportunities</li><li>
Friendly work environment</li><li>
Leave Encashment</li></ul>
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</div>

Product Support Associate

kaay.pk

Job Title: Client Support Executive (Female &ndash; In-House) Location: Township, Lahore Salary: PKR 25,000 &ndash; 30,000 (Monthly) Job Type: Full-Time (In-House)About UsRT Studio is a growing fashion and production studio focused on delivering high-quality custom outfits and client experiences. We are looking for a dedicated and organized Client Support Executive to join our team and ensure smooth communication between clients and our production team.Job Responsibilities<ul><li>Manage and respond to client queries on WhatsApp and Instagram in a timely and professional manner</li><li>Coordinate with internal teams (designers, production, stitching unit) to gather order updates</li><li>Provide accurate timelines and progress updates to clients</li><li>Maintain proper follow-ups to ensure smooth order processing</li><li>Handle customer concerns and resolve issues efficiently</li><li>Keep records of client communication and order status</li></ul>Requirements<ul><li>Female candidate (preferred)</li><li>Excellent communication and interpersonal skills</li><li>Strong coordination and organizational abilities</li><li>Basic understanding of social media platforms (Instagram, WhatsApp Business)</li><li>Ability to multitask and work in a fast-paced environment</li><li>Prior experience in customer support or fashion industry will be a plus</li></ul>What We Offer<ul><li>Friendly and professional work environment</li><li>Growth opportunities within the company</li><li>Hands-on experience in fashion and client management</li></ul>How to ApplyInterested candidates can apply by sending their CV via Indeed or WhatsApp 0316 7770942.Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

Client Support Executive (Female – In-House)

Luminey

Company: Vidi EV Location: 32-KM Main Multan Road, Lahore Job Type: Full-Time (Onsite)Job Overview:Vidi EV is looking for a confident, professional, and customer-focused Customer Support Representative (CSR) to join our team. The ideal candidate should have excellent English communication skills, a presentable personality, and the ability to handle customer interactions in a professional and efficient manner.Key Responsibilities:<ul><li>Handle customer inquiries via calls, emails, and in-person interactions</li><li>Provide accurate information regarding products, services, and processes</li><li>Resolve customer complaints in a professional and timely manner</li><li>Maintain a positive and professional customer experience at all times</li><li>Follow up with customers to ensure satisfaction and issue resolution</li><li>Maintain proper records of customer interactions and feedback</li><li>Coordinate with internal departments for smooth problem resolution</li><li>Support sales and service teams when required</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree (preferred)</li><li>1&ndash;3 years of experience in customer support or related field</li><li>Excellent English communication and interpersonal skills</li><li>Confident, presentable, and professional personality</li><li>Strong problem-solving and multitasking abilities</li><li>Good command of MS Office and basic computer skills</li><li>Ability to work in a fast-paced environment</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Professional working environment</li><li>Career growth opportunities</li><li>Learning and development exposure in the EV indu</li></ul>Work Location: In person

Customer Support Representative (CSR)

WBM PVT LTD

Job Description:We are looking for a dedicated and proactive Customer Support Representative (CSR) who can also assist with media-related tasks. The ideal candidate should have strong communication skills and the ability to manage both customer interactions and basic media responsibilities.Responsibilities:<ul><li>Handle customer queries via calls, chat, or email</li><li>Provide timely and professional customer support</li><li>Manage and respond to customer concerns effectively</li><li>Assist in media-related tasks (social media handling, basic content posting, etc.)</li><li>Coordinate with internal teams to resolve issues</li><li>Maintain records of customer interactions</li></ul>Requirements:<ul><li>Previous experience in Customer Support preferred</li><li>Basic understanding of media handling(live sessions on Amazon etc.)</li><li>Excellent communication and problem-solving skills</li><li>Ability to work night shifts</li><li>Responsible, punctual, and team-oriented</li></ul>Salary Package:PKR 40,000 &ndash; 50,000/month (based on experience and performance)Why Join Us?<ul><li>Supportive work environment</li><li>Growth and learning opportunities</li><li>Hands-on experience in both CSR and media roles</li></ul>How to Apply:Interested candidates can apply via Indeed.Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Support Representative+ Media Handling – Night Shift

Techionik Ltd

We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for assisting customers with their inquiries, resolving issues efficiently, and ensuring a smooth and positive customer experience. This role requires strong communication skills, patience, and a customer-first approach.Key Responsibilities<ul><li>Handle customer queries through phone, email, and chat in a professional and timely manner</li><li>Resolve customer complaints by identifying problems and providing effective solutions</li><li>Guide customers by providing accurate information about products and services</li><li>Maintain detailed records of customer interactions in the system</li><li>Follow up with customers to ensure complete resolution of issues</li><li>Escalate complex cases to the relevant departments when necessary</li><li>Collaborate with internal teams to improve customer experience</li><li>Meet assigned KPIs and service quality standards</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (preferred)</li><li>Prior experience in customer support or a related field is an advantage</li><li>Excellent verbal and written communication skills</li><li>Strong problem-solving and conflict-resolution abilities</li><li>Ability to multitask and work under pressure</li><li>Basic knowledge of CRM systems and MS Office</li><li>Customer-focused attitude with a professional approach</li></ul>Key Skills<ul><li>Effective Communication</li><li>Active Listening</li><li>Problem Solving</li><li>Time Management</li><li>Adaptability</li><li>Team Collaboration</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Learning and career growth opportunities</li></ul>Job Type: Full-timePay: Up to Rs20,000.00 per monthWork Location: In person

Customer Support Representative

360SynergyTech

We&rsquo;re Hiring | Associate Operations Executive 360SynergyTech (Pvt.) Ltd. Location: Valencia Town, Lahore (Onsite) Shift Timing: 6:00 PM &ndash; 3:00 AM (US Hours)360SynergyTech is looking for motivated students and fresh graduates who want to start their professional journey in a dynamic environment serving US-based clients.This opportunity is ideal for candidates from BBA, BSIT, or any academic discipline who are eager to develop practical skills in international client operations, campaign management, and virtual support services.Key Responsibilities<ul><li>Cold email campaign execution</li><li>SMS outreach operations</li><li>Lead generation and market research</li><li>CRM data management</li><li>Virtual Assistant support tasks</li><li>Client coordination and general operational assistance</li></ul>Internship &amp; Growth Path Selected candidates will go through a 2-month structured paid internship, where complete hands-on training will be provided from day one.<ul><li>Internship Stipend: PKR 25,000</li><li>Post-Internship Salary: Up to PKR 40,000 (performance-based)</li></ul>This role offers excellent exposure to:<ul><li>International business communication</li><li>CRM and workflow management</li><li>Campaign execution</li><li>Client servicing</li><li>Remote support operations</li></ul>Eligibility Criteria<ul><li>Students and fresh graduates are encouraged to apply</li><li>BBA, BSIT, or any discipline</li><li>Good English communication skills</li><li>Must be comfortable working in US shift hours</li><li>Strong learning attitude and professional mindset</li></ul>How to Apply Please share your updated CV at HR@360Synergytech.com Email Subject: Associate Operations ExecutiveJob Types: Full-time, Internship Contract length: 2 monthsPay: Rs25,000.00 - Rs40,000.00 per monthWork Location: In person

Associate Operations Executive

The Careers Factory

<div>
 
 
 Purpose of the Job
 
 
 
 We are looking for an &ldquo;
 
 Creative Associate
 
 &rdquo; to manage creative and production projects from concept creation to completion. The Associate Creative Manager is responsible for developing and transforming concepts into creative solutions, managing creative teams, and ensuring client objectives are achieved.
 
 
 
 
 
 
 Main Accountability:
 
 
 
 . Supporting the Creative Manager with the development of concepts, strategies
 
 
 and client presentations.
 
 
 . Managing and supervising multiple projects and teams.
 
 
 . Meeting client objectives, values, budgets and deadlines.
 
 
 . Participating in brainstorming sessions.
 
 
 . Keeping up with the latest trends, strategies, and technologies.
 
 
 . Pitching ideas to clients
 
 
 . Writing Scripts (English and Urdu)
 
 
 
 
 
 
 Job Requirements:
 
 
 
 Bachelor degree
 
 
 
 
 
 
 Role Specific Knowledge &amp; Experience Desirable:
 
 
 
 .Solid knowledge of marketing, brand, and design principles and development.
 
 
 . TV and Digital Commercial Portfolio
 
 
 . Familiarity with Video Editing software (e.g Adobe premiere)
 
 
 . Experience leading and managing creative teams.
 
 
 . Strong concept and strategy development skills.
 
 
 . Excellent communication, interpersonal, and presentation skills.
 
 
 . Strong Creative mind.
 
 
 Between 4- 5-years&rsquo; experience working in the advertising and marketing sectors.
 
</div>

Creative Associate

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