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client support associate

YAP Pakistan

Customer Support AssociateLocation: Johar Town, Lahore Job Type: Full-time Shift: Rotational (Morning, Evening, Night)Job SummaryYAP Pakistan is seeking a proactive and customer-focused Customer Support Associate to join our dynamic team. The ideal candidate will possess excellent communication skills, strong proficiency in Microsoft Word and Excel, and the flexibility to work in rotational shifts. This role is pivotal in ensuring customer satisfaction and maintaining YAP&rsquo;s reputation for excellence in service.Key Responsibilities<ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat</li><li>Resolve customer issues efficiently while maintaining a high level of empathy and accuracy</li><li>Document customer interactions and feedback using MS Word and Excel</li><li>Collaborate with internal teams to escalate and resolve complex issues</li><li>Maintain up-to-date knowledge of YAP&rsquo;s products, services, and policies</li><li>Meet performance targets including response time, resolution rate, and customer satisfaction scores</li><li>Work in rotational shifts to ensure 24/7 support coverage</li></ul>Requirements<ul><li>0-6 months experience in Customer Support- Fresh Graduates are encouraged to apply</li><li>Bachelor&rsquo;s degree or equivalent qualification</li><li>Excellent verbal and written communication skills in English and Urdu</li><li>Proficiency in Microsoft Word and Excel for documentation and reporting</li><li>Ability to multitask and work under pressure</li><li>Strong problem-solving skills and attention to detail</li><li>Willingness to work in rotational shifts, including weekends and holidays</li></ul>Preferred Skills<ul><li>Prior experience in customer support or call center environment</li><li>Familiarity with CRM systems and ticketing tools</li><li>Positive attitude and a passion for helping others</li></ul>How to ApplyInterested candidates can send their updated CV to career@yappakistan.com with the subject line: Customer Support Associate &ndash; YAP PakistanJob Type: Full-timePay: From Rs50,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working in Shifts?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Customer Support Associate

Howmuch

<div>
 
 Overview
 
 
 
 Howmuch Pvt Limited is seeking a Technical Support Associate for its Retail and Restaurant Management and POS Solutions, Howmuch (https://www.howmuchpos.com) and Foodnerd (https://www.foodnerdpos.com).
 
 
 
 Major Duties &amp; Responsibilities
 
 
 
 <ul>
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 Set up hardware and install and configure software and drivers.
 </li>
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 Maintain and repair technological equipment (e.g. routers) or peripheral devices.
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 Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.).
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 Perform regular upgrades to ensure systems remain updated.
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 Troubleshoot system failures or bugs and provide solutions to restore functionality.
 </li>
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 Arrange maintenance sessions to discover and mend inefficiencies.
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 Offer timely technical support and teach users how to utilize computers correctly.
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 Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
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 Protects organization's value by keeping information confidential.
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 Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
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 Adhering to company's policies, standards and procedures in the performance of job duties.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
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 Proven experience as computer technician or similar role.
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 Thorough knowledge of computer systems and IT components.
 </li>
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 Good knowledge of internet security and data privacy principles.
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 Excellent troubleshooting skills.
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 Exceptional organizing and time-management skills.
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 Strong verbal and written communication skills are critical.
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 Relevant certifications (e.g. CompTIA A+) will be an advantage.
 </li>
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 Experience/Knowledge of Hubspot CRM is a plus.
 
 
 </li>
 </ul>
 
 Key Benefits
 
 
 
 <ul>
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 Competitive commission structures that reward your work
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 Bonuses and Commissions
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 Accelerated learning and career growth!
 </li>
 </ul>
</div>

Technical Support Associate

Contour Software

<div>
 
 About Contour
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 Division
 
 
 
 Perseus Payments provides integrated payment solutions to businesses and software providers, delivering a seamless and streamlined payment experience for merchants and their customers. The division integrates with leading business software platforms across multiple industries, enhancing operational efficiency and simplifying payment processing workflows.
 
 
 
 Division Link:
 
 https://perseuspayments.com
 
 
 We are seeking a highly motivated and customer-focused
 
 Customer Care Representative
 
 to join our expanding team. In this role, you will serve as a frontline support specialist, assisting clients with payment processing inquiries including onboarding, reconciliation, risk management, terminal ordering, and troubleshooting. You will play a critical role in ensuring timely issue resolution, maintaining high service standards, and enhancing the overall customer experience.
 
 
 
 Key Responsibilities
 
 
 
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 Customer Service Excellence: Engage proactively with customers via phone, email, and chat, delivering professional, courteous, and solution-oriented support.
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 Multi-Channel Support: Manage multiple customer inquiries simultaneously across various support platforms while maintaining accuracy and efficiency.
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 Documentation &amp; Reporting: Accurately document all customer interactions within the support system, ensuring clear, complete, and compliant records.
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 Payment Processing Support: Assist clients with onboarding, reconciliation, risk-related inquiries, terminal orders, and general payment processing questions.
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 Technical Issue Resolution: Diagnose and resolve technical issues related to payment terminals and processing systems to minimize operational disruptions.
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 Escalation &amp; Follow-Up: Identify complex or unresolved issues and escalate appropriately while ensuring timely follow-up and resolution.
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 Compliance &amp; Procedure Adherence: Follow company policies, regulatory guidelines, and operational procedures to ensure service consistency and compliance.
 </li>
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 Additional Duties: Support team objectives and organizational goals by taking on additional responsibilities as assigned.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
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 Communication Skills: Strong verbal and written communication skills with the ability to convey clear, concise, and accurate information.
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 Analytical Problem-Solving: Methodical and detail-oriented approach to identifying issues and implementing effective solutions.
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 Technical Proficiency: Proficient in Microsoft Office Suite with the ability to quickly learn additional support systems and platforms.
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 Mathematical Aptitude: Strong numerical skills to assist with reconciliation of bank statements and payment processing data.
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 Industry Experience: Minimum of 2 years of experience in the banking, financial services, or payments industry.
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 Customer Support Background: Demonstrated experience handling customer inquiries through phone and email channels.
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 Education: Associate or bachelor&rsquo;s degree, or equivalent relevant work experience.
 
 
 </li>
 </ul>
 
 Desired Skills &amp; Experience
 
 
 
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 Financial Services Knowledge: Familiarity with banking, financial services, or payment processing environments.
 </li>
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 Terminal Troubleshooting: Experience in diagnosing and resolving credit card payment terminal issues.
 </li>
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 Proactive Approach: Ability to identify potential issues early and implement preventative solutions.
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 Adaptability: Comfortable working in a fast-paced, dynamic environment while managing multiple priorities.
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 Remote Work Capability: Strong time management and organizational skills to support productivity in a remote or hybrid setting.
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 Self-Motivation: Ability to work independently while contributing effectively within a collaborative team environment.
 
 
 </li>
 </ul>
 
 Work Environment &amp; Shift Timings
 
 
 
 <ul>
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 Standard Shift: 10:00 AM &ndash; 6:00 PM ET (8:00 PM &ndash; 4:00 AM PKT)
 </li>
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 Flexible Hours: Willingness to occasionally work during holidays or outside standard hours to support global operations.
 </li>
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 Shift Changes: Potential shift adjustments after training based on business and timezone requirements.
 
 
 </li>
 </ul>
 
 Exciting Benefits We Offer
 
 
 
 <ul>
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 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
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 Parents Medical Coverage
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 Provident Fund
 </li>
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 Employee Performance-based bonuses
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 Home Internet Subsidy
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 Conveyance Allowance
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 Profit Sharing Plan [Tenured Employees Only]
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 Life Benefit
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 Child Care Facility
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 Company Provided Lunch/Dinner
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 Professional Development Budget
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 Recreational area for in-house games
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 Sporadic On-shore training opportunities
 </li>
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 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Customer Care Representative

Nestors Global Pvt Ltd

About Us:Nestors Global is a leading writing services company dedicated to providing high-quality content solutions to a diverse range of clients. We specialize in delivering professional writing services, including academic writing, business content, creative writing, and more. We are looking for a dedicated and motivated Customer Sales Support Representative to join our team.Position Overview:The Customer Sales Support Representative will be responsible for providing exceptional customer service and sales support to clients seeking our writing services. The ideal candidate will be proactive communicator with a passion for helping clients achieve their goals through our offerings. This role involves handling inquiries, providing product information, guiding clients through the sales process, and ensuring a seamless customer experience.Key Responsibilities:&middot; Client Interaction: Respond to customer inquiries via phone, email, and chat, providing detailed information about our writing services and offerings.&middot; Sales Support: Assist clients in selecting the right services based on their needs, explaining our service packages, pricing, and delivery timelines.&middot; Order Processing: Guide clients through the order placement process, ensuring all details are captured accurately and orders are processed efficiently.&middot; Customer Relationship Management: Build and maintain strong relationships with clients, offering follow-up support and addressing any concerns or issues that arise.&middot; Problem Resolution: Handle customer complaints and issues professionally, providing timely resolutions and maintaining a high level of customer satisfaction.&middot; Team Collaboration: Work closely with the sales, writing, and marketing teams to ensure a cohesive approach to customer service and sales support.&middot; Data Management: Maintain accurate records of customer interactions and transactions, updating CRM systems as needed.&middot; Feedback Collection: Gather and relay customer feedback to the team to help improve our services and customer experience.Qualifications:Proven experience in a customer service or sales support role, preferably in a writing services or related industry.&middot; Excellent communication skills, both written and verbal.&middot; Strong problem-solving skills and the ability to handle challenging situations with a positive attitude.&middot; Familiarity with CRM software and order processing systems is a plus.&middot; Ability to work independently and as part of a team in a fast-paced environment.&middot; Strong organizational skills and attention to detail.&middot; Strong British English Accent.Why Join Us?&middot; Opportunity to work with a dynamic and growing team in a leading writing services company.&middot; Competitive salary and benefits package.&middot; Professional development opportunities and career growth.&middot; A supportive and collaborative work environment.If you are a proactive, customer-focused individual with a passion for sales support and writing services, we encourage you to apply!To Apply:Please submit your resume at hr@nestorsglobal.com or whats app 0300-1230109.Job Type: Full-timeJob Type: Full-timePay: Rs90,000.00 - Rs120,000.00 per monthWork Location: In person

Customer Sales Support Representative

Exceedra Solutions

Job Type: OnsiteWork Schedule:<ul><li>6 working days per week</li><li>9 hours per day</li></ul>Job Description: We are looking for a dependable and detail-oriented Customer Support Representative to handle guest communication and support operations for short-term rental properties. The ideal candidate will have strong communication skills, excellent problem-solving abilities, and a professional, calm approach when assisting guests.Key Responsibilities:<ul><li>Respond promptly and professionally to guest inquiries via chat and messaging platforms</li><li>Assist guests with check-in, check-out, and general stay-related questions</li><li>Handle guest concerns and complaints efficiently while following company policies</li><li>Coordinate with internal teams for maintenance, cleaning, and urgent requests</li><li>Maintain accurate records of guest interactions and follow up on pending issues</li><li>Ensure high levels of guest satisfaction and support positive guest reviews</li></ul>Requirements:<ul><li>Excellent written and verbal communication skills in English</li><li>Strong problem-solving and multitasking abilities</li><li>Basic computer skills and familiarity with online tools</li><li>Ability to work onsite in Gulberg, Lahore</li><li>Minimum 1 year of experience in customer support</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsPay: Rs60,000.00 - Rs75,000.00 per monthExperience:<ul><li>Customer support: 1 year (Required)</li></ul>Work Location: In person

CSR - Customer Support Representative (Female only)

Job Type: Onsite Location: Gulberg, LahoreWork Schedule:<ul><li>6 days per week</li><li>9 hours per day</li></ul>Job DescriptionWe are seeking a reliable and detail-oriented Customer Support Representative to manage guest communication and support operations for short-term rental properties. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a calm, professional approach when assisting guests.Key Responsibilities<ul><li>Respond promptly and professionally to guest inquiries via chat and messaging platforms</li><li>Assist guests with check-in, check-out, and general stay-related questions</li><li>Handle guest concerns and complaints efficiently in line with company policies</li><li>Coordinate with internal teams (maintenance, cleaning, etc.) to resolve issues</li><li>Maintain accurate records of guest interactions and follow up on pending matters</li><li>Ensure high levels of guest satisfaction and contribute to positive reviews</li></ul>Requirements<ul><li>Excellent written and verbal communication skills in English</li><li>Strong multitasking and problem-solving abilities</li><li>Basic computer proficiency and familiarity with online tools</li><li>Ability to work onsite in Gulberg, Lahore</li><li>Minimum 1 year of experience in customer support</li></ul>Job Types: Full-time, Contract Contract length: 6 monthsPay: From Rs60,000.00 per monthExperience:<ul><li>Customer support: 1 year (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Customer Support Representative

Treadstone Associates

About UsTreadstone Associates Pakistan is a professional services firm providing team augmentation and consulting services globally. We support clients across legal, operations, sales, marketing, finance, and accounting domains.Our Associate Program is designed to train young professionals to build executive functioning, problem-solving, and communication skills while gaining real-world, international experience.Role OverviewAs a Sales Associate, you will be part of our Associate Program, contributing to client acquisition efforts and internal sales initiatives. You will gain exposure to international markets, strengthen your negotiation and communication skills, and build a strong foundation in consultative and strategic selling.Compensation Structure<ul><li>Competitive Salary + Commission + Performance Bonus</li></ul>Key Responsibilities<ul><li>Proactively identify and engage prospective clients through inbound leads, referrals, and outreach campaigns.</li><li>Conduct discovery calls and client consultations to understand needs and recommend appropriate programs and services.</li><li>Clearly articulate Treadstone's digital offerings and value proposition.</li><li>Work collaboratively with operations teams to ensure a seamless onboarding process.</li><li>Use CRM tools to manage leads, follow-ups, and pipeline updates.</li><li>Meet and exceed individual and team sales targets and KPIs.</li><li>Provide feedback to marketing and product teams on client needs, trends, and messaging.</li><li>Participate in webinars, client demos, or digital events as a brand ambassador.</li></ul>What We&rsquo;re Looking For<ul><li>Bachelor&rsquo;s Degree</li><li>1&ndash;3 years of experience in sales, business development, or client engagement (experience in professional services preferred).</li><li>Strong verbal and written communication skills with a consultative sales approach.</li><li>Comfortable using CRM software and digital communication platforms (e.g., Teams, Loop, Outlook).</li><li>Self-motivated with excellent organizational and time management skills.</li><li>High level of professionalism and client service orientation</li></ul>Growth &amp; DevelopmentThe Treadstone Associate Program offers you the chance to:<ul><li>Gain hands-on international marketing exposure.</li><li>Develop executive functioning, problem-solving, and leadership skills.</li><li>Progress in a merit-based career path within a global professional services firm.</li></ul>Job Type: Full-timePay: From Rs150,000.00 per monthWork Location: In person

Senior Sales Associate

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