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client support associate

Taraki

<div>
 Our client
 
 Pixcell
 
 is looking for
 
 Rev Ops Associate (HubSpot)
 
 to work remotely.
 
 
 
 Who We Are?
 
 
 
 Pixcell.io is a HubSpot Platinum Partner based in London, UK. We support companies in making the most of HubSpot to drive sales, marketing, and customer success outcomes. We pride ourselves on being more than just consultants &mdash; we are long-term partners in helping our clients grow.
 
 
 
 Who We're Looking For?
 
 
 
 We are seeking a seasoned HubSpot specialist who thrives in dynamic environments and excels at developing and implementing complex workflows and dashboards. The ideal candidate is a confident communicator with excellent client-facing and analytical skills.
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 1-2 years of rigorous HubSpot experience, either in-house or in an agency environment
 </li>
 <li>
 Strong expertise in building and managing complex workflows and dashboards in HubSpot
 </li>
 <li>
 Excellent client-facing and presentation skills
 </li>
 <li>
 Great communication skills with the ability to lead
 </li>
 <li>
 Strong analytical and problem-solving skills
 
 
 
 </li>
 </ul>
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Develop and implement customized HubSpot solutions to address client business needs
 </li>
 <li>
 Manage and optimize complex workflows and dashboards
 </li>
 <li>
 Present strategies and solutions confidently to clients
 
 
 
 </li>
 </ul>
 
 Why join Pixcell.io?
 
 
 
 At Pixcell.io, you'll experience accelerated career growth, exposure to international trends and best practices, and access to clients and industry experts, as well as international colleagues.
</div>

Rev Ops Associate (HubSpot) - Pixcell

Contour Software

<div>
 
 
 About Contour
 
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 
 About Contour:
 
 
 
 
 Contour Software is a global delivery hub for Constellation Software Inc. (CSI), one of the world&rsquo;s top 10 software companies. In just 14 years, Contour has grown to over 2,000 employees across Karachi, Lahore, and Islamabad, supporting CSI&rsquo;s 100+ vertical market software businesses around the world. From its origins in R&amp;D and finance, Contour now provides full-service support across functions&mdash;from customer experience to product development&mdash;for CSI&rsquo;s global operations.
 
 
 
 
 Division:
 
 
 
 
 Jonas Club ERP is the industry leader in enterprise software for private clubs. Serving over 2,200 clubs in 17+ countries, Jonas Club ERP helps streamline operations and deliver exceptional member experiences. This role is part of Jonas&rsquo;s global support team, focused on delivering world-class customer service for a suite of products trusted by golf clubs, country clubs, city clubs, and hospitality venues.
 
 
 Division Link: https://www.jonasclub.com/
 
 
 
 
 About Position:
 
 
 
 
 We are looking for a service-driven, customer-focused Product Support Associate to join our Contour team supporting Jonas Club Management software. This role is the first point of contact for our customers and plays a critical role in delivering a professional, empathetic, and reliable support experience.
 
 
 You will guide customers through system usage, resolve application-related questions, and ensure a positive experience across phone, email, chat, and ticketing platforms.
 
 
 Success comes from strong communication skills, attention to detail, willingness to learn, and a genuine desire to help customers.
 
 
 This role includes structured virtual training, ongoing coaching, and opportunities to gain experience within a global software organization. The selected resource would work from Contour&rsquo;s Lahore resource office.
 
 
 
 What Success Looks Like:
 
 
 
 <ul>
 <li>
 Customers feel heard, supported, and confident using the software
 </li>
 <li>
 Issues are resolved accurately and efficiently
 </li>
 <li>
 Escalations are handled smoothly and with proper documentation
 </li>
 <li>
 Team members collaborate respectfully and support one another
 </li>
 <li>
 Learning and improvement are continuous
 
 
 </li>
 </ul>
 &emsp;
 
 
 
 
 Key Responsibilities:
 
 
 
 
 Customer Support &amp; Issue Resolution
 
 
 <ul>
 <li>
 Respond to client inquiries via phone, email, and chat.
 </li>
 <li>
 Diagnose and resolve application-related issues.
 </li>
 <li>
 Maintain a calm, professional, and respectful tone in all client interactions.
 </li>
 <li>
 Escalate issues appropriately to Tier 2 technical teams when required.
 
 
 </li>
 </ul>
 Product Knowledge &amp; Customer Guidance
 
 
 <ul>
 <li>
 Help clients understand system functionality and day-to-day usage.
 </li>
 <li>
 Explain features in a clear, non-technical manner.
 </li>
 <li>
 Share best practices to help customers get maximum value from the software.
 
 
 </li>
 </ul>
 
 Process, Documentation &amp; Quality
 
 
 
 <ul>
 <li>
 Accurately document all customer interactions in Salesforce.
 </li>
 <li>
 Follow defined workflows, escalation criteria, and service standards.
 </li>
 <li>
 Contribute to and reference knowledge base articles as needed.
 
 
 </li>
 </ul>
 Service Support &amp; Member Experience
 
 
 <ul>
 <li>
 Assist with member-related inquiries such as tee times, reservations, billing, and account questions.
 </li>
 <li>
 Ensure a smooth and respectful experience for club members and staff.
 </li>
 <li>
 Represent Jonas and Contour professionally at all times.
 
 
 </li>
 </ul>
 Collaboration &amp; Learning
 
 
 <ul>
 <li>
 Work closely with peers and senior support teams to resolve issues.
 </li>
 <li>
 Participate actively in training, coaching, and quality improvement initiatives.
 </li>
 <li>
 Remain open to feedback and focused on continuous learning.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications:
 
 
 
 
 Core Competencies (Must Have)
 
 
 
 <ul>
 <li>
 Excellent Communication Skills - Clear, professional spoken and written English, with strong listening skills.
 </li>
 <li>
 Learning Agility &ndash; Demonstrated ability to learn new systems, workflows, and product concepts quickly and apply them effectively in day-to-day support work.
 </li>
 <li>
 Customer Service Mindset
 
 
 </li>
 </ul>
 Experience supporting customers with patience, empathy, and accountability.
 
 
 <ul>
 <li>
 Organizational Skills
 
 
 </li>
 </ul>
 Ability to manage multiple tasks, prioritize effectively, and follow through.
 
 
 <ul>
 <li>
 Adaptability &amp; Resilience
 
 
 </li>
 </ul>
 Comfortable working in a fast-paced, evolving environment and open to feedback.
 
 
 <ul>
 <li>
 Professional Conduct
 
 
 </li>
 </ul>
 Respectful, dependable, and able to work well within a team-based culture.
 
 
 
 
 Education &amp; Experience:
 
 
 
 
 <ul>
 <li>
 2+ years of experience in product support, customer service, helpdesk, or contact centre roles
 </li>
 <li>
 Experience in product support, hospitality, club operations, or service-based industries is preferred
 </li>
 <li>
 Bachelor&rsquo;s degree in business administration (or related discipline) from an accredited university
 </li>
 <li>
 Basic understanding of accounting or finance concepts is an asset
 </li>
 <li>
 Experience with Microsoft Office; familiarity with Salesforce is an advantage
 
 
 </li>
 </ul>
 
 
 What You Will Bring:
 
 
 
 
 <ul>
 <li>
 A strong sense of responsibility and customer care
 </li>
 <li>
 Willingness to learn and grow in a global support environment
 </li>
 <li>
 Respect for processes, quality standards, and teamwork
 </li>
 <li>
 Professional communication and a positive attitude
 
 
 </li>
 </ul>
 
 
 Work Schedule &amp; Availability:
 
 
 
 
 <ul>
 <li>
 Training Schedule: 9:00 AM &ndash; 5:00 PM EST (6:00 PM &ndash; 3:00 AM PKT)
 </li>
 <li>
 Post-Training Schedule:
 
 
 </li>
 </ul>
 Ability to work rotating 24/7 shifts, including evenings, weekends, and holidays, as business needs require
 
 
 
 
 Exciting Benefits We Offer:
 
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Product Support Associate

Suave Solutions

. Full-Time Customer Service Associates (2 - 5 Positions) Requirements: Minimum Graduate degree with at least 1 year of relevant experience.Key Responsibilities:<ul><li>Manage inquiries via phone, email, and live chat.</li><li>Resolve complex customer complaints and provide end-to-end case management.</li><li>Liaise with internal departments to ensure timely resolution of technical issues.</li><li>Generate weekly performance reports and maintain CRM database accuracy.</li><li>Entering service requests in the backend system.</li></ul>- Must possess fluent Urdu and English skills with a neutral/professional accent for high-level client interaction2. Part-Time Customer Service Support (4 - 6 Positions) Target: Students/Freshers looking for flexible shifts. Schedule: 4 hours per day.Key Responsibilities:<ul><li>Handle basic customer queries and provide standard services information.</li><li>Assist the full-time team with data entry and outbound follow-up calls.</li><li>Ensure a quick first-response time during peak hours.</li><li>Entering service requests in the</li><li>backend system.</li></ul>- Must possess fluent Urdu and English skills with a neutral/professional accent for high-level client interactionInterested candidates can share their resumes at zafeer@suavesolutions.netJob Types: Full-time, Part-time, FresherPay: Rs30,000.00 - Rs80,000.00 per monthExpected hours: 25 &ndash; 45 per weekWork Location: In person

Customer Support Associate Onsite

Deskfrnd

About the RoleDeskFrnd is hiring a Facilities Management (FM) Helpdesk Support Executive to work on behalf of our UK-based client, Wynex Global. This role requires a confident communicator who can handle inbound and outbound calls, manage work orders, and ensure smooth coordination between clients, tenants, engineers, and contractors.This position suits someone highly organised, proactive, and capable of managing multiple operational tasks.Key Responsibilities<ul><li>Act as the first point of contact for all incoming calls and emails from UK clients regarding maintenance requests and facility management issues.</li><li>Log new jobs, assign engineers, and update the internal system with job progress and completion details.</li><li>Coordinate with engineers and subcontractors to ensure timely completion of both hard services (electrical, plumbing, HVAC, repairs) and soft services (cleaning, security, etc.).</li><li>Create, update, and close work orders, maintaining accuracy across all job records.</li><li>Schedule and book ad-hoc and planned maintenance (PPM) tasks as required.</li><li>Follow up with clients for updates, confirmations, and feedback.</li><li>Communicate professionally with UK-based teams to resolve issues promptly.</li><li>Prepare daily and weekly reports for the management team.</li></ul>Requirements<ul><li>Minimum 1 year of experience in customer service, helpdesk, or facilities management coordination (UK client exposure preferred).</li><li>Excellent English communication skills (spoken and written).</li><li>Strong multitasking and time management abilities.</li><li>Comfortable handling phone and email correspondence with professionalism.</li><li>Proficiency in MS Office, spreadsheets, and CRM/helpdesk software.</li><li>Ability to work independently and collaboratively within a team.</li></ul>What We Offer<ul><li>Competitive salary (based on experience).</li><li>Professional growth and long-term opportunity with UK-based projects.</li><li>Dynamic work environment with a supportive team.</li></ul>Walk-In Interviews (For Fast Hiring Process)We are conducting walk-in interviews for immediate hiring &mdash; no telephonic interviews due to urgency. Candidates are encouraged to visit the office directly for a quick assessment and interview.Interviews will be conducted on coming Monday &amp; Tuesday from 1pm till 5pm.Please drop a text or call on the following number to obtain the location +923215424142Interviews will be furnish on Monday &amp; TuesdayJob Type: Full-timePay: Rs70,000.00 - Rs85,000.00 per monthWork Location: In person

Client Support Executive

Treadstone Associates

About UsTreadstone Associates Pakistan is a professional services firm providing team augmentation and consulting services globally. We support clients across legal, operations, sales, marketing, finance, and accounting domains.Our Associate Program is designed to train young professionals to build executive functioning, problem-solving, and communication skills while gaining real-world, international experience.Role OverviewAs a Sales Associate, you will be part of our Associate Program, contributing to client acquisition efforts and internal sales initiatives. You will gain exposure to international markets, strengthen your negotiation and communication skills, and build a strong foundation in consultative and strategic selling.Key Responsibilities<ul><li>Proactively identify and engage prospective clients through inbound leads, referrals, and outreach campaigns.</li><li>Conduct discovery calls and client consultations to understand needs and recommend appropriate programs and services.</li><li>Clearly articulate Treadstone's digital offerings and value proposition.</li><li>Work collaboratively with operations teams to ensure a seamless onboarding process.</li><li>Use CRM tools to manage leads, follow-ups, and pipeline updates.</li><li>Meet and exceed individual and team sales targets and KPIs.</li><li>Provide feedback to marketing and product teams on client needs, trends, and messaging.</li><li>Participate in webinars, client demos, or digital events as a brand ambassador.</li></ul>What We&rsquo;re Looking For<ul><li>Bachelor&rsquo;s Degree</li><li>1&ndash;3 years of experience in sales, business development, or client engagement (experience in professional services preferred).</li><li>Strong verbal and written communication skills with a consultative sales approach.</li><li>Comfortable using CRM software and digital communication platforms (e.g., Teams, Loop, Outlook).</li><li>Self-motivated with excellent organizational and time management skills.</li><li>High level of professionalism and client service orientation</li></ul>Growth &amp; DevelopmentThe Treadstone Associate Program offers you the chance to:<ul><li>Gain hands-on international marketing exposure.</li><li>Develop executive functioning, problem-solving, and leadership skills.</li><li>Progress in a merit-based career path within a global professional services firm.</li></ul>How to ApplyIf you&rsquo;re ready to take on challenges, grow your career, and make a global impact, apply now at treadstoneassociates.pk/apply.For questions, reach out at hr@treadstoneassociates.pkJob Type: Full-timePay: Rs50,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>What is your most recent salary? (PKR)</li></ul>Work Location: In person

Sales Associate

10xengineers

People, Performance, and Values Location: Lahore (onsite) Level: Entry-level / Early Career10xEngineers is scaling quickly, and as we grow, we&rsquo;re investing in how we manage performance, values, and people systems. This role supports the day-to-day execution of our People, Performance &amp; Values function, helping keep our people processes organized, reliable, and data-driven.What you&rsquo;ll do:<ul><li>Maintain accurate employee data and documentation across HR systems and files.</li><li>Support performance management cycles by tracking feedback submissions, consolidating inputs, and ensuring process completion</li><li>Prepare and analyze HR reports and metrics, including monthly headcount, attrition, and other people data</li><li>Help develop and maintain HR policies, SOPs, and structured people processes as the organization grows</li><li>Coordinate with managers and teams on engagement, communication, and employee relations matters, and use data and AI tools to improve reporting and efficiency</li></ul>What we&rsquo;re looking for:<ul><li>Minimum Bachelor&rsquo;s degree. Majors are not important. Our current team consists of people with backgrounds in law, ed tech, and computer science.</li><li>Strong organizational and documentation skills with high attention to detail.</li><li>Comfortable working with data and preparing structured reports.</li><li>Proficient in Google Workspace and familiar with using AI tools for productivity.</li><li>Strong communication and interpersonal skills.</li><li>Professional judgment and the ability to handle confidential information responsibly.</li><li>A genuine interest in people and HR work.</li></ul>Why this role is worth considering:<ul><li>Hands-on exposure to performance and people operations in a growing engineering company.</li><li>Real responsibility early, with opportunities to shape how processes evolve.</li><li>Close collaboration with managers and leadership across teams.</li><li>Real world exposure to how culture and performance is built at scale.</li></ul>Job Type: Full-timeWork Location: In person

People Operations Associate

<div>
 Our client
 
 North American Tutors
 
 is hiring for
 
 Part-time Remote Social Media Associate and SEO Associate.
 
 
 
 North American Tutors helps students reach ambitious academic goals through high quality one-on-one tutoring. We are hiring two part-time Marketing Associates to take real ownership, build measurable results, and grow a strong portfolio in the education space.
 
 
 
 Social Media Associate
 
 
 
 You will own day-to-day content and growth across our social channels.
 
 
 Social media management
 
 
 Campaign strategy and planning
 
 
 Creative copywriting
 
 
 Performance tracking and insights
 
 
 Community and strategic outreach
 
 
 
 SEO Associate
 
 
 
 You will help grow organic traffic and improve search visibility across our site.
 
 
 Keyword research
 
 
 Blog writing and content briefs
 
 
 On-page optimization
 
 
 Link building and outreach
 
 
 Performance tracking and reporting
 
 
 
 The perks
 
 
 
 Remote and flexible
 
 
 Real ownership and creative freedom
 
 
 Skill building and mentorship
 
 
 Global exposure
 
 
 Competitive salary
 
 
 Access to premium tools
</div>

Marketing and SEO Associate - North American Tutors

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