application support analyst Jobs in Mangaluru

application support analyst

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client operations delivery analyst

client servicing consultant Jobs in Mangaluru

client servicing consultant

client solutions manager Jobs in Mangaluru

client solutions manager

client support manager

Lokal

<div>
 
 About Lokal
 
 
 
 In 2018, we began with a WhatsApp group with a simple hypothesis: people in tier-2/3 towns weren't really using the internet meaningfully yet. We believed that if we started with local content in their own language, they'd come back every day; once there was a habit and trust, that same space could naturally grow into classifieds and, eventually, something they used for almost everything online.This spark became Lokal. Our first instinct was to put everything in one place &amp; one app - local updates, classifieds, jobs, matrimony and more. It worked, till it stopped working. Users gave us the insight - when one use case outweighs the others, everything else seems like noise. We listened. Like how Craigslist quietly seeded a generation of focused companies &amp; marketplaces, we began unbundling and verticalising.
 
 
 Today, Lokal is a house of focused apps, many products, one mission:
 
 
 to connect Tier-2/3+ India to the Knowledge, opportunities, tools and experts they've always deserved.We now operate dozens of live apps across categories like:
 
 
 Edutainment &amp; Skill Learning - practical skills and learning in regional languages (GyanTV)
 
 
 Matrimonial Matchmaking - hyperlocal, compatibility-first partner search (Lokal Matrimony)
 
 
 Agri Consulting - farmer-first advisory in local languages (AgriLokal)
 
 
 Local Jobs - blue- and grey-collar opportunities close to home (Lokal Jobs, Sahi Jobs)
 
 
 Social &amp; Community - Place to find &amp; post social updates (Lokal app)
 
 
 Emotional Well-being &amp; Peer Support - safe spaces to talk and feel heard (Dostt &amp; Eaze)
 
 
 Astrology &amp; Guidance - instant access to trusted Astrologers via chat and voice (AstroLokal)
 
 
 Advisory Services - early bets in legal help, financial guidance, career counselling, and more
 
 
 Under the hood, Lokal is a discovery and access platform: local-language internet + deep Bharat insight+ AI. When someone opens a product we've built, they don't wade through clutter; they get a straight line to what they came for.This is the story new teammates walk into:
 
 
 a company that started as a whatsapp group, became a family of focused apps, and kept one belief at the centre &mdash; access changes lives.We ship fast. We learn fast. We build for Bharat.We are backed by leading global and domestic investors including Y Combinator, Sony, Global Brain, India Quotient, and 3one4 Capital
 
 
 About the role : We're seeking a seasoned Manager - Customer Support to lead multi-product support operations, elevate customer experience, and drive operational excellence. The ideal candidate has strong leadership experience in fast-paced B2C environments and a proven ability to scale teams, processes, and performance.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Team Management: Oversee multiple customer support teams, ensuring high performance, motivation, and professional growth
 </li>
 <li>
 Customer Experience: Drive initiatives to enhance customer satisfaction and reduce churn across various products
 </li>
 <li>
 Process Optimization: Standardize and improve customer support workflows, ticketing systems, and service-level agreements (SLAs)
 </li>
 <li>
 Key Metrics &amp; Performance Monitoring: Track and optimize critical support metrics, including:
 </li>
 <ul>
 <li>
 Turnaround Time (TAT): Reduce response and resolution times across all support channels
 </li>
 <li>
 Ticket Categorization: Implement structured ticket classification for efficient prioritization and handling
 </li>
 <li>
 Priority Ticket Handling &amp; Escalation: Develop robust escalation protocols to ensure high-priority cases are addressed swiftly
 </li>
 <li>
 Overall Ticket Reduction: Identify and implement strategies to minimize ticket volume through self-service solutions, automation, and proactive customer engagement
 </li>
 </ul>
 <li>
 Data-Driven Decision Making: Leverage analytics to monitor performance, identify trends, and implement process improvements
 </li>
 <li>
 Technology &amp; Tools: Evaluate and implement support tools (CRM, chatbots, helpdesk software) to enhance efficiency and customer experience.(Hands on experience with Freshdesk will be preferable)
 </li>
 <li>
 Cross-Functional Collaboration: Work closely with product, marketing, and engineering teams to ensure a seamless customer journey
 </li>
 <li>
 Training &amp; Development: Establish training programs to keep support teams updated on product knowledge and customer handling best practices
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's or Master's degree in Business, Operations, or a related field
 </li>
 <li>
 4+ years of experience in customer support and experience handling customer support operations for different products/business categories
 </li>
 <li>
 Strong analytical and problem-solving skills, with a data-driven mindset
 </li>
 <li>
 Proficiency in customer support tools such as Zendesk, Freshdesk, Salesforce, or equivalent
 </li>
 <li>
 Excellent leadership, communication, and interpersonal skills
 </li>
 <li>
 Ability to thrive in a fast-paced, evolving environment
 </li>
 </ul>
</div>

Customer Support Manager

Saviynt

<div>
 
 
 We are seeking an experienced Manager to lead and manage a high-performing technical suppor team operating during night shifts. The ideal candidate should possess strong leadership skills, extensive experience in managing technical support operations, and be willing to work in a 24x7 environment to ensure seamless customer service delivery. This role will be crucial in supporting global customers
 
 
 
 
 and ensuring timely, high-quality resolutions to technical issues.
 
 
 
 
 
 
 
 WHAT YOU WILL BE DOING
 
 <ul>
 <li>
 
 Team Leadership:
 
 Lead and manage a team of technical support engineers,
 
 </li>
 </ul>
 providing guidance, mentorship, and support to ensure exceptional customerservice.
 
 Shift Management:
 
 Oversee night shift operations, ensuring optimal staffing,workload distribution, and timely responses to customer inquiries.
 
 Customer Escalations
 
 : Handle complex escalations, working closely withengineering, product, and other cross-functional teams to resolve high-priorityissues.
 
 Performance Monitoring
 
 : Establish and track key performance indicators(KPIs) for the team, including response times, resolution times, and customersatisfaction metrics.
 
 24x7 Support Strategy:
 
 Contribute to the design and implementation of 24x7support processes, optimizing efficiency and ensuring alignment with globalsupport operations.
 
 Training &amp; Development:
 
 Identify skill gaps within the team and coordinatenecessary training and development programs to enhance technical and softskills.
 
 Continuous Improvement:
 
 Drive continuous improvement initiatives,leveraging customer feedback and support data to optimize processes anddeliver a superior customer experience.
 
 Collaboration:
 
 Work closely with other regional support teams to ensureknowledge sharing and consistency across support operations globally.
 
 
 Reporting:
 
 Prepare and present regular reports on team performance,operational challenges, and customer satisfaction to senior leadership.
 
 
 
 
 WHAT YOU BRING
 
 <ul>
 <li>
 7-10 years of experience in technical support, with at least 3-5 years in a managerial or senior role
 </li>
 <li>
 Proven track record of managing teams in a 24x7 support environment
 </li>
 <li>
 Experience in IAM/IGA technologies (such as AD, LDAP, SAP, SQL databases, ServiceNow) is highly desirable
 </li>
 <li>
 Leadership: Strong people management skills with the ability to motivate and develop a team
 </li>
 <li>
 Customer-Focused: Demonstrated ability to handle customer escalations effectively and provide exceptional customer experience
 </li>
 <li>
 Problem-Solving: Strong analytical and troubleshooting skills with a proactive approach to problem-solving
 </li>
 <li>
 Communication: Excellent verbal and written communication skills, with the ability to interact with customers, stakeholders, and senior leadership
 </li>
 <li>
 Process-Oriented: Experience in defining and optimizing support processes and performance metrics
 </li>
 <li>
 Flexibility: Willingness to work night shifts and flexible hours to support global customers
 </li>
 <li>
 Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field
 
 </li>
 </ul>
 
 
 
 
</div>

Manager, Customer Support - PAM

Curefit

<div>
 
 Description
 
 
 
 You will be part of the expansion team at Curefit. Curefit has been operating the fastest growing fitness chain brands in India (cult.fit, Gold&rsquo;s, Fitness First), and has 600+ centre footprint pan-India. The plan is to set up another 150+ centres/year across various offerings. The Centre Success Manager - FOFO (Expansion) is responsible for the 1st few months performance trajectory for newly launched cult Elite/Neo centres.
 
 
 
 Years Of Exp
 
 
 
 1 to 3 years
 
 
 
 Skills Required
 
 
 
 operations, Centre Operations Manager, Expansion Strategy, Launch Operations,Center Success
 
 
 
 Role
 
 
 
 <ul>
 <li>
 Own GMV, EBITDA and member experience performance of new centres for launch+6 months
 </li>
 <li>
 Problem solve &amp; drive initiatives with various stakeholders ( e.g., P&amp;L leader, Franchise Partner, Real Estate, Legal, Biz Finance, Growth, City teams, Talent Acquisition, Ops, Expansion etc)
 </li>
 <li>
 Create visibility for senior management around critical centre metrics through weekly reporting, cadences
 </li>
 <li>
 Improve launch/hiring/ops/growth processes as needed to drive centre success
 </li>
 <li>
 Deep-dive into data to generate mid/long term insights for the Expansion/growth playbook
 
 
 </li>
 </ul>
 
 Desired Qualifications/skills
 
 
 
 <ul>
 <li>
 3+ years of experience in Project/Programme management, startup experience preferred
 </li>
 <li>
 Bachelor&rsquo;s degree from a Tier 1 institutes (engineering/law/commerce/mgmt)
 </li>
 <li>
 Sharp program management skills - building &amp; executing SOPs, getting buy-in from multiple stakeholders &amp; driving execution with high influence
 </li>
 <li>
 Excellent problem solving abilities - hustle &amp; think-on-feet in new situations, take executive decisions
 </li>
 <li>
 Good communication (written &amp; verbal) and persuasion skills
 </li>
 <li>
 Comfort with data analysis tools (SQL, Excel) a must
 </li>
 <li>
 Process orientation - to identify and solve problems, and set up best practices
 
 
 </li>
 </ul>
 
 Location
 
 
 
 Bangalore
</div>

Center Success Manager

Samsara

<div>
 
 Who We Are
 
 
 
 Samsara (NYSE: IOT) is the pioneer of the Connected Operations&trade; Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing &mdash; and we are excited to help digitally transform their operations at scale.
 
 
 Working at Samsara means you&rsquo;ll help define the future of physical operations and be on a team that&rsquo;s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you&rsquo;ll have the autonomy and support to make an impact as we build for the long term.
 
 
 
 About the role:
 
 
 
 You will be responsible for managing a team of Tier 1 Technical Support Specialists in our Bengaluru office, directly monitoring, reporting, and driving improvements in team-level metrics and KPI&rsquo;s, keeping up with new products and ongoing training and developing processes. Your work will be collaborative in nature, working together with managers in multiple support locations to serve our customers. Your work will be cross-functional in nature and will involve working cross-functionally with Product Management, Engineering, Sales, Operations, and Marketing on a weekly basis.
 
 
 Experience in a technical support role, proven analytical skills, and strong communication skills are a must. You should be comfortable acting as an escalation point with customers, development teams, and sales teams, and be able to manage projects through to completion. Relationship building, prioritization of projects, and super-effective communication define you.
 
 
 Our current Support team brings a diverse set of technical interests and experiences, from hacking on Raspberry Pi&rsquo;s and building web applications, to building gaming computers and rebuilding guitars. We're looking for technically minded, data-driven builders to join our fast-growing team, where you will have a big impact on the success of the product and the company.
 
 
 This is a hybrid position with 2 days work from our Bengaluru office. You must express the T readiness to work in a 24x7 operational environment.
 
 
 
 You should apply if:
 
 
 
 
 <ul>
 <li>
 You want to impact the industries that run our world: Your efforts will result in real-world impact&mdash;helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
 </li>
 <li>
 You are the architect of your own career: If you put in the work, this role won&rsquo;t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
 </li>
 <li>
 You&rsquo;re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
 </li>
 <li>
 You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.
 
 
 
 </li>
 </ul>
 
 In this role, you will:
 
 
 
 
 <ul>
 <li>
 Directly manage a team of Tier 1 Technical Support Specialists and assist in recruiting and hiring to support rapid growth
 </li>
 <li>
 Maintain a high degree of customer satisfaction with the Support Team while ensuring the team meets established SLA&rsquo;s
 </li>
 <li>
 Highly visible to the local team and active in managing schedules and making real-time adjustments to assignments to ensure fast response and quality service
 </li>
 <li>
 Produce reporting that demonstrates team effectiveness to Engineering, PM, and Leadership
 </li>
 <li>
 Explore, implement, and integrate systems that will help the team scale through tremendous growth
 </li>
 <li>
 Successfully manage onboarding and continuous education for members of the team
 </li>
 <li>
 Manage interactions between Support and other departments pertaining to customer issues/feedback
 </li>
 <li>
 Mentoring new hires as the organization grows quickly
 </li>
 <li>
 Model and support the Samsara cultural principles - Obsess over customers, build for the long term, and challenge yourself
 
 
 
 </li>
 </ul>
 
 Minimum requirements for the role:
 
 
 
 
 <ul>
 <li>
 B.A./B.S. required, preferably in a technical or quantitative field
 </li>
 <li>
 10 years of experience in a high volume technical support environment
 </li>
 <li>
 3+ years of experience managing a team
 </li>
 <li>
 Strong spoken and written language skills for working with high-value customers and publishing documentation
 </li>
 <li>
 Interest in working in a fast-growing environment with changing responsibilities, and a tolerance for ambiguity
 </li>
 <li>
 Experience with industrial systems, electronics, tinkering with cars, or similar hands-on work is a plus
 </li>
 <li>
 Experience managing remote workers is a plus
 </li>
 <li>
 Experience with Zendesk is a plus
 
 
 
 </li>
 </ul>
 At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.
 
 
 
 Benefits
 
 
 
 Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, and much, much more. Take a look at our Benefits site to learn more.
 
 
 
 Accommodations
 
 
 
 Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process.
 
 
 
 Flexible Working
 
 
 
 At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual&rsquo;s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
 
 
 
 Fraudulent Employment Offers
 
 
 
 Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in &lsquo;@samsara.com&rsquo; or &lsquo;@us-greenhouse-mail.io&rsquo;. For more information regarding fraudulent employment offers, please visit our blog post here.
</div>

Manager, Technical Support

PwC Acceleration Center India

<div>
 A career in Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You&rsquo;ll focus on helping the local offices in driving the Firm&rsquo;s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace. Our team helps bridge the relationship between leadership and employees at PwC through Human Resources solutions. You&rsquo;ll handle issues on operation management, strategic partnership, employee relations and emergency responding.
 
 
 To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
 
 
 As a Manager, You'll Work As Part Of a Team Of Problem Solvers, Helping To Solve Complex Business Issues From Strategy To Execution. PwC Professional Skills And Responsibilities For This Management Level Include But Are Not Limited To:
 
 
 <ul>
 <li>
 Develop new skills outside of comfort zone.
 </li>
 <li>
 Act to resolve issues which prevent the team working effectively.
 </li>
 <li>
 Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
 </li>
 <li>
 Analyse complex ideas or proposals and build a range of meaningful recommendations.
 </li>
 <li>
 Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
 </li>
 <li>
 Address sub-standard work or work that does not meet firm's/client's expectations.
 </li>
 <li>
 Use data and insights to inform conclusions and support decision-making.
 </li>
 <li>
 Develop a point of view on key global trends, and how they impact clients.
 </li>
 <li>
 Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
 </li>
 <li>
 Simplify complex messages, highlighting and summarising key points.
 </li>
 <li>
 Uphold the firm's code of ethics and business conduct.
 
 
 </li>
 </ul>
 The Opportunity
 
 
 When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you&rsquo;ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You&rsquo;ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
 
 
 As part of the Risk and Compliance team you are expected to serve as a trusted advisor to partners/leaders with a focus on accelerating the development of our people. As a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by supervising teams and independently solving and analyzing complex problems to develop top-quality deliverables. You are expected to be responsible for collaborating with partners/leaders to identify issues and develop and execute action plans across various areas of our people strategy including diversity, development, performance management, and rewards and recognition.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Serving as a trusted advisor to partners and leaders
 </li>
 <li>
 Managing client accounts with a focus on strategic planning
 </li>
 <li>
 Mentoring and developing junior staff to enhance their skills
 </li>
 <li>
 Ensuring project success by maintaining elevated standards
 </li>
 <li>
 Motivating and inspiring team members to deliver quality work
 </li>
 <li>
 Collaborating with partners to identify and address issues
 </li>
 <li>
 Implementing action plans for diversity and development
 </li>
 <li>
 Demonstrating leadership and accountability in every task
 
 
 </li>
 </ul>
 What You Must Have
 
 
 <ul>
 <li>
 High School Diploma
 </li>
 <li>
 4 years of Human Capital or PwC Experience
 </li>
 <li>
 Oral and written proficiency in English required
 
 
 </li>
 </ul>
 What Sets You Apart
 
 
 <ul>
 <li>
 Bachelor's Degree preferred
 </li>
 <li>
 PHR or SPHR Certification
 </li>
 <li>
 Serving as a trusted advisor to partners/leaders
 </li>
 <li>
 Collaborating on people strategy including diversity and development
 </li>
 <li>
 Leading potential talent and succession planning
 </li>
 <li>
 Developing reliable relationships with staff
 </li>
 <li>
 Focusing on diversity initiatives with partners/leaders
 </li>
 <li>
 Supporting onboarding and offboarding processes
 </li>
 <li>
 Applying coaching skills to increase effectiveness
 </li>
 </ul>
</div>

Manager- Human Resource Business Partner

VFM Systems and Services (P) Ltd

<div>
 
 
 Enterprise Account Manager / Senior Enterprise Account Manager-Cybersecurity
 
 
 
 
 
 
 Location : Bengaluru
 
 
 
 
 
 interested candidates pls share your profile to
 
 joyce@vfmindia.biz
 
 
 
 
 
 
 
 Candidate profile requirements
 
 
 
 
 
 
 The Candidate must satisfy the following criteria-
 
 <ul>
 <li>
 Good Sales experience in B2B sales, selling to large enterprise customers
 </li>
 <li>
 
 
 Next Generation firewalls, firewall management ,CASB , Cloud Security posture management , Cloud workload protection , Next generation endpoint security
 
 
 </li>
 <li>
 At least 3 years in the same company
 </li>
 <li>
 Sales experience to be in the areas of Networking/ Security / Servers- Storage-Backup / Cloud to the above mentioned client profile.
 </li>
 <li>
 Should have sound knowledge of the IT Solutions buying process in Enterprise accounts.
 </li>
 <li>
 Should have sound knowledge of the Decision Making people and the positions involved in the IT buying process
 </li>
 <li>
 Should be looking forward to a Solution Selling role in sales as a professional advancement.
 </li>
 <li>
 Salesperson should be a &ldquo;hunter&rdquo; by nature.
 </li>
 <li>
 Have good written and oral Communication skills. Good Oral communication skills in the vernacular language essential.
 </li>
 <li>
 Should be a good judge of people and situations, from a sales perspective and should be tactically sharp in steering situations and people to his/her side.
 </li>
 <li>
 Should be adept at steering prospective buyers to his/her point of view
 </li>
 <li>
 Should be conversant with sales funnel stages, prospects, suspects, sales actions required for each funnel stage
 </li>
 </ul>
 
 
 Job Description
 
 
 <ul>
 <li>
 The selected candidate is expected to cover the assigned territory &ndash; prospecting, developing and advancing generated opportunities through the funnel stages to closure.
 </li>
 <li>
 Map the potential target accounts in the assigned territory.
 </li>
 <li>
 Meet the key decision makers for our solutions in the target accounts i.e. the IT Manager, Networking Manager, Security Manager, Data Centre Manager, Cloud Manager etc. and pitch for business and generate pipeline.
 </li>
 <li>
 Develop consultative relationships with the people described above in the target accounts.
 </li>
 <li>
 Work with Presales, Technical and Sales Manager, OEM sales teams to build adequate pipeline commensurate with business targets given and advance cases through the funnel stages to closure.
 </li>
 <li>
 Maintain healthy addition to pipeline by sound coverage of the assigned territory.
 </li>
 <li>
 Develop and deepen key account relationships by involving senior managers in meetings with key decision makers in the account(s).
 </li>
 </ul>
 
 Achieve the assigned revenue and profitability goals quarter on quarter
 
 
 
</div>

Business Consultant

<div>
 
 Job Title:
 
 Consultant
 
 
 
 Solution Line:
 
 Talent Solutions Consulting
 
 
 
 Team:
 
 Assessments
 
 
 
 Position Type:
 
 Full Time
 
 
 
 Role Type
 
 : Client Facing
 
 
 
 Location:
 
 Gurgaon (Sector 48, Sohna road)/ Mumbai (BKC, Raheja Towers)
 
 
 
 Work Mode:
 
 In Office
 
 
 
 Cab Facility:
 
 No
 
 
 
 Shift Time:
 
 Flexible
 
 
 
 People Manager Role:
 
 No
 
 
 
 Annual Revenue Responsibility:
 
 No
 
 
 
 Required Education And Certifications Critical For The Role
 
 
 
 <ul>
 <li>
 Full Time Bachelors/ master&rsquo;s degree in related discipline (HR, I/O psychology, organization behavior and Business Administration)
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 Minimum of 2 to Max of 4 years&rsquo; experience providing assessment solutions regionally.
 </li>
 <li>
 Expertise in the space of Leadership Programs, Talent Assessments - competency design, assessment simulations, certified expert of market leading personality tools, conducting assessments, facilitation etc.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Advance Excel, Analytics, Data skill (Preferred)
 </li>
 <li>
 R, VBA, Macros, Predictive Analytics, Statistical Modelling, Linear Regression (Desirable)
 
 
 </li>
 </ul>
 
 About Aon
 
 
 
 
 Aon
 
 plc (NYSE: AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human capital consulting solutions. We have more than 66,000 colleagues worldwide,
 
 
 Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry leading global resources and technical expertise.
 
 
 
 TALENT SOLUTIONS CONSULTING
 
 
 
 
 Aon's Talent Solutions Consulting
 
 practice delivers solutions to help clients build workforces for the digital age.
 
 
 We accelerate organizations from ordinary to the extraordinary with an unmatched combination of global consulting, and integrated talent analytics.
 
 
 We have more than 300 consultants serving India market helping clients with their most complex challenging problems using deep insights and analytics. We are trusted advisors for wide variety of organizations including BSE500 and work with largest set of early-stage technology organizations in the country.
 
 
 Typically, the projects can cut across some or all the areas below:
 
 
 Large Industry Compensation Benchmarking Surveys, Large Industry Salary Increase Surveys.
 
 
 Productivity Studies Pay for Performance Advisory Assignments.
 
 
 
 Compensation &amp; Rewards Advisory (including &amp; not restricted to)
 
 - Pay Design, Pay Structuring, Rewards Strategy, Job Evaluation, Variable Pay &amp; Incentive Design.
 
 
 
 Talent Advisory (including &amp; not restricted to)
 
 - Organization Design &amp; effectiveness, Performance management System Design, HR Merger and Acquisition, Post Merger Integration, HR Due Diligence, Leadership Development, Diversity equity and Inclusion (DEI), Salesforce effectiveness, Scorecard Design, Competency Framework and Career Management Design, Pre-hire/Post-hire assessment design.
 
 
 
 Job Overview
 
 
 
 You will be responsible for high-level project delivery and oversight along with client relationship and revenue management. You will manage teams and advise clients at the highest strategic level on both big-picture and tactical matters.
 
 
 We expect to show ownership, accountability, and extreme learning agility. We would love for you to show us depth not only in solution areas but also in your understanding of how client organization function. You will be a part of highly energized team in consulting and depending on projects you will wear different hats ranging from performing complex analytics, wowing our clients, managing small projects to bringing in sales.
 
 
 
 Capability Building, Including
 
 
 
 <ul>
 <li>
 Define capability plan based on market needs and maturity, in conjunction with other leaders.
 </li>
 <li>
 Create and lead capability building sessions (may include content-specific or general consulting skills). Will include multiple methods, webinar, face-to-face.
 </li>
 <li>
 Create and manage maintenance of knowledge management tools.
 </li>
 <li>
 Finalize and maintain sell sheets and collateral regarding assessment.
 </li>
 <li>
 Will both leverage existing materials, resources, or tools and create new, as necessary and recommended by the Talent Council.
 
 
 </li>
 </ul>
 
 Project &amp; Client Management, Including
 
 
 
 <ul>
 <li>
 Lead and deliver key projects for the Selection &amp; Assessment Practice in India
 </li>
 <li>
 Manage directly or support in management of key relationships where clients are working with Aon Hewitt in the Selection &amp; Assessment area.
 </li>
 <li>
 Guide teams and help deliver high quality work to clients.
 </li>
 <li>
 Lead and manage client discussions with key stakeholders.
 
 
 </li>
 </ul>
 
 Market Revenue Growth, Including
 
 
 
 <ul>
 <li>
 In conjunction with different stakeholders, define go to market plans, market strategy and part to position the firm as a leader in this space.
 </li>
 <li>
 Work with Operations to ensure availability of right support on assessment solutions.
 </li>
 <li>
 Coordinating with Research and Marketing teams to ensure high quality and timely research is published through media, media partners and internal channels.
 </li>
 <li>
 Ensuring over time we have: Point-of-view; supporting research; and defined core solutions and supporting toolkit and that these resources are accessible to consultants in the market.
 </li>
 <li>
 Track progress and success measures.
 
 
 </li>
 </ul>
 
 Thought Leadership
 
 
 
 <ul>
 <li>
 To contribute to thought leadership in the industry sector for India with timely articles, white papers, roundtables, client events. The incumbent will contribute to this through content development, research, marketing events and other such activities.
 
 
 </li>
 </ul>
 
 Business Development
 
 
 
 <ul>
 <li>
 Focuses on client sales opportunities across hunting and farming. Understands client requirements, is able to explain to the client the solutions being proposed and customizes basis feedback. Listens to client problems without trying to force fit solutions.
 
 
 </li>
 </ul>
 
 Skills/Competencies Required For The Role
 
 
 
 <ul>
 <li>
 Strong understanding of psychometrics, validation techniques, and job analysis required.
 </li>
 <li>
 Significant experience in designing leadership strategies for client organization.
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 Prior Consulting experience preferred.
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 Excellent Communication and interpersonal skills.
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 Strong domain expertise and presentation skills.
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 Understanding of Market trends and economy.
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 Confidence to present and defend methodology / recommendations to Senior Leaders.
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 Leadership experience in terms of mentoring or developing peers and/or junior team members.
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 Ability to work on complex assignments and lead from the front.
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 Ability to work independently and on a team across multiple projects deadline-oriented environment.
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 Track record of success in terms of historical performance rating and/or utilization (billable hours / total hours).
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 Willingness to travel- Flexible to long working hours.
 
 
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 </ul>
 
 What We Look For
 
 
 
 You bring a strong analytical ability but a &lsquo;people-focused&rsquo; approach as well as the ability to see things from an end-user perspective. You will also have:
 
 
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 A strong passion for translating people data into meaningful insights that can &lsquo;tell a story&rsquo;
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 Intermediate to Advanced skillset with MS Excel and other MS office tools.
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 Commitment to ongoing learning.
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 Project &amp; Client Relationship Management
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 Insights and report quality
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 Ability to visualize large sets of data and build stories around it.
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 Passion for driving results and focused on outcome and process.
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 Deal with immense ambiguity and navigate oneself from problem to the solution.
 
 
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 </ul>
 
 How We Support Our Colleagues
 
 
 
 At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.
 
 
 Furthermore, all colleagues enjoy two &ldquo;Global Wellbeing Days&rdquo; each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!
 
 
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