customer service representative Jobs in Dubai

customer service representative

client relationship manager Jobs in Dubai

client relationship manager

customer experience consultant Jobs in Dubai

customer experience consultant

customer success manager

it support engineer

client support specialist

Foodics

Customer Support Specialist OverviewFoodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has completed three rounds of funding, the latest raising $170 million in the largest SaaS funding round in MENA, boosting our ability to serve business owners.The Job in a NutshellAs a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. You will be the first line of support for customers with a primary focus on providing optimum service at all times. Responsibilities <ul><li>Handle and provide accurate answers for client inquiries</li><li>Escalate and follow up with concerned teams as needed until case resolution</li><li>Document communication logs into our CRM and ticketing systems with accuracy</li><li>Train clients on using Foodics products via multiple virtual channels</li><li>Report daily events to team leaders and highlight areas needing attention</li></ul> Qualifications <ul><li>Bachelor's degree in any major (preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in English, especially verbal communication (must)</li><li>Excellent typing skills (must)</li><li>Comfortable and skilled in delivering training (preferred)</li><li>Willing to work hard and autonomously to handle customer cases until resolution</li><li>Strong communication and problem-solving abilities</li><li>Comfortable performing routine tasks while maintaining quality standards</li></ul> What We Offer You <ul><li>Highly competitive compensation packages, including bonuses and the potential for shares</li><li>Regular training and an annual learning stipend to grow professionally</li><li>Join a team of professionals from over 30 nationalities working in 14 countries</li><li>Autonomy, mentoring, and challenging goals that create opportunities for you and the company</li></ul>

Customer Support Specialist

Magic

Magic Global Village, Dubai, United Arab Emirates Overview Join or sign in to find your next jobRole: Bilingual Customer Support Specialist - Freelance, RemoteMagic Global Village, Dubai, United Arab EmiratesJoin to apply for the Bilingual Customer Support Specialist - Freelance, Remote role at MagicLocation: Global+Compensation: $7.00 / hour Description About the Client: Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K-12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.Why does this role exist? This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client's goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching. The Impact you'll make Customer Support & Communication<ul><li>Respond promptly to emails and live chats from students and parents.</li><li>Conduct light follow-up calls when necessary to confirm attendance or resolve concerns.</li><li>Use WeChat for external communications and GChat for internal team updates.</li></ul>Scheduling & Calendar Management<ul><li>Coordinate class schedules and ensure accurate updates to the shared calendar.</li><li>Add new classes and sessions to the calendar.</li><li>Remind and follow up with students and parents about scheduled sessions.</li></ul>Student & Instructor Coordination<ul><li>Review and update student profiles with accurate information.</li><li>Share important updates with instructor groups to ensure smooth class delivery.</li><li>Act as a liaison between students, parents, and instructors for scheduling and class attendance.</li></ul>Administrative Organization<ul><li>Maintain clear records of student interactions and class schedules.</li><li>Support the client's platforms and websites with accurate inputs.</li><li>Assist in coordinating events or special sessions when needed.</li></ul> Skills, Knowledge and Expertise Required:<ul><li>Minimum 1-2 years of customer service experience (email, chat, and/or phone).</li><li>Proven experience supporting a service-based business or education-related services.</li><li>Strong bilingual skills: English and Mandarin (written and spoken).</li><li>Demonstrated ability to manage calendars and schedules.</li><li>Strong organizational skills with high attention to detail.</li><li>WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.</li><li>Internet speed of at least 40MBPS</li><li>Headset with an extended mic that has noise cancellation and a webcam</li><li>Back-up computer and internet connection</li><li>Quiet, dedicated workspace at home</li></ul>Your Superpowers:<ul><li>Excellent written and verbal communication skills in English and Mandarin.</li><li>Tech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).</li><li>Adaptability to quickly learn client platforms and tools</li><li>Strong interpersonal skills-empathetic, patient, and proactive.</li><li>Detail-oriented with the ability to manage multiple tasks simultaneously.</li></ul>You should apply if <ul><li>You enjoy helping students and parents feel supported and well-informed.</li><li>You are proactive, adaptable, and thrive in fast-paced environments.</li><li>You believe in the importance of education and are motivated by making a difference in students' academic journeys.</li><li>You value accuracy, clear communication, and take pride in being detail-oriented.</li><li>You're comfortable working independently while being a reliable team player.</li></ul> What to expect Work Setup:<ul><li>Remote position</li><li>Must have a reliable internet connection and a quiet workspace</li><li>Required to provide own computer with Intel Core i5 or equivalent or higher</li></ul>Working Hours:<ul><li>32 hours per week</li><li>10 AM-7 PM Pacific Time, with 1 hour unpaid break</li><li>Thursday to Sunday, Pacific Time</li></ul>Compensation:<ul><li>$7 per hour</li><li>No benefits package included</li></ul> Benefits <ul><li>Seniority level</li><li>Executive</li></ul> Employment type <ul><li>Part-time</li></ul> Job function <ul><li>Other</li><li>Industries: Software Development</li></ul>Referrals increase your chances of interviewing at Magic by 2xGet notified about new Customer Support Specialist jobs in Global Village, Dubai, United Arab Emirates.Dubai, Dubai, United Arab Emirates 3 hours agoAccounts Receivable Specialist - Freelance, RemoteGlobal Village, Dubai, United Arab Emirates 2 days agoATM Technician Customer Support (UAE Nationals only)Bilingual Executive Assistant - Freelance, RemoteGlobal Village, Dubai, United Arab Emirates 1 month agoGlobal Village, Dubai, United Arab Emirates 23 hours agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Bilingual Customer Support Specialist - Freelance, Remote

CoinRoutes

Client Success & Trading Support Location: Dubai, UAE About CoinRoutes Inc. CoinRoutes Inc. is a leading provider of smart-order routing and algorithmic trading tools for crypto-assets, offering our clients a high-performance, algorithmic trading solution and unparalleled customer support. We work with some of the largest crypto funds and trading firms, building lasting relationships through one-on-one interactions, rapid response times, and high-touch client service. We're looking for an exceptional individual with a finance background who can enhance our client relationships while providing technical support in a dynamic, fast-paced environment. Position Details The Trading Support & Client Relationship role will serve as the primary point of contact for both technical support and relationship management, ensuring that clients receive seamless service, technical expertise, and support tailored to their needs. This role requires relocation to Dubai, UAE, and previous experience in the finance or crypto industry. Responsibilities <ul> <li>Client Interaction & Relationship Management: <ul> <li>Serve as a key contact for clients, responding to inquiries and providing proactive assistance through email, Slack, Telegram, phone, email, and other channels.</li> <li>Establish and maintain strong client relationships, understanding their specific needs to provide customized support and advice.</li> <li>Conduct one-on-one client consults to demonstrate and explain available order algorithms and parameters, addressing questions about trading strategies and technology.</li> </ul> </li> <li>Technical Support & Troubleshooting: <ul> <li>Act as the first line of support for technical issues, troubleshooting and resolving client issues related to the front-end UI, API connectivity (REST, WebSocket, FIX), and backend systems.</li> <li>Document issues comprehensively, following tickets through to resolution and escalating complex issues as needed.</li> <li>Collaborate with internal teams, including development and sales, to communicate client feedback and help refine products and services.</li> </ul> </li> <li>Product Knowledge & Client Education: <ul> <li>Educate clients on CoinRoutes products, including algorithmic suites and trading parameters, to enhance their understanding and effective use of our tools.</li> <li>Stay updated on cryptocurrency trading and financial markets to provide valuable insights and guidance to clients.</li> <li>Assist with quality-assurance testing, contributing to a collaborative and supportive team culture.</li> </ul> </li> </ul> Requirements <ul> <li>2-4 years of experience in finance, crypto, or a related field with an understanding of trading products (spot trading, derivatives, futures).</li> <li>Willingness to relocate and work in our Dubai office in person.</li> <li>Excellent interpersonal and communication skills with the ability to provide high-touch client service.</li> <li>Technical troubleshooting skills related to APIs (REST, WebSocket, FIX), and system logs.</li> <li>Strong organizational and multitasking abilities to meet deadlines and follow structured procedures.</li> <li>Adaptability and a proactive approach in a fast-evolving technology environment.</li> </ul> Preferred Qualifications <ul> <li>Experience with algorithmic trading desks, trading technology firms, or financial markets.</li> <li>Self-starter with the ability to operate independently while supporting team objectives.</li> <li>Capacity to build lasting client relationships through responsive and personalized support.</li> <li>Willingness to travel occasionally for client meetings and conferences.</li> </ul> CoinRoutes Inc. is an equal opportunity employer. We're committed to hiring the best people regardless of race, religion, sex, sexual orientation and expression, national origin, age, disability or genetics.

Client Success & Trading Support - Dubai

Orbit Pix information technology llc

Job Description: BDM / Sales Specialist - IT Solutions Company Position: Sales Specialist - IT Solutions Location: Dubai, UAEJob Overview:We are seeking a highly motivated and results-driven Sales Specialist with an in-depth understanding of IT hardware, wireless solutions, ELV systems, and home automation. The ideal candidate will have proven experience in CCTV, IP telephony, AV automation, and project-based sales. You will be responsible for driving sales, developing new business relationships, and managing large-scale projects in the IT and AV sectors. A solid technical understanding of IT hardware, ELV, and smart systems is required.Key Responsibilities:<ul><li>Sales Execution: Drive sales of CCTV, wireless solutions, home automation, AV automation, and IP telephony systems to businesses and residential clients.</li><li>OEM and Project Sales: Manage relationships with OEMs, distributors, and system integrators to execute and close projects in the ELV, IT, and AV sectors.</li><li>Pre-Sales Support: Provide technical consultation and product recommendations, ensuring the solutions meet client specifications.</li><li>Project Management: Coordinate the end-to-end process for system installations and integration, from initial client meetings to post-sales support.</li><li>Market Research: Stay updated on industry trends, technology advancements, and competitors to identify new business opportunities.</li><li>Client Relationship Management: Build and maintain strong relationships with clients to ensure long-term business growth and repeat sales.</li></ul>Requirements:<ul><li>Minimum 3 years of experience in sales of IT hardware, wireless solutions, CCTV, AV systems, and ELV solutions.</li><li>Proven track record of sales success with OEMs and managing large-scale projects.</li><li>Hands-on experience with AV automation, wireless networks, and home automation systems.</li><li>Strong technical knowledge in IT hardware, networking, and smart systems.</li><li>Excellent communication and negotiation skills.</li><li>Valid UAE driving license and willingness to travel for client meetings and site visits.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED7,000.00 per month

Business Development Manager IT / IT Sales Executive for system integrator

Bateel International

<div>
 
 
 Key Account Specialist
 
 
 
 Reports to Regional Corporate Manager
 
 
 
 
 
 
 Job Purpose:
 
 
 
 The Key Account Specialist is responsible for developing and maintaining long-term relationships with a portfolio of key HORECA and corporate clients. The role driving account growth, identifying new business opportunities, ensuring client satisfaction, and supporting operational efficiency across the sales cycle.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 
 
 Account Management
 
 
 <ul>
 <li>
 Manage a portfolio of assigned key accounts, ensuring continuous engagement, high satisfaction, and repeat business.
 </li>
 <li>
 Serve as the point of contact for client inquiries and act as the liaison between internal departments and clients.
 </li>
 <li>
 Handle end-to-end order management, ensuring accuracy and timely delivery in coordination with logistics, operations, and finance.
 </li>
 </ul>
 
 
 Business Development
 
 
 <ul>
 <li>
 Identify growth opportunities within existing accounts and actively pursue upselling and cross-selling initiatives.
 </li>
 <li>
 Support the acquisition of new clients by participating in sales pitches, product presentations, and follow-up communication.
 </li>
 <li>
 Participate in trade shows, corporate gifting campaigns, and client events to promote Bateel&rsquo;s products and services.
 </li>
 </ul>
 
 
 Sales Operations Support
 
 
 <ul>
 <li>
 Prepare quotations, proposals, and sales reports in alignment with B2B standards.
 </li>
 <li>
 Maintain up-to-date client files, sales records, and CRM data.
 </li>
 <li>
 Assist in tracking monthly and quarterly performance, variance to target, and forecasting demand trends.
 </li>
 </ul>
 
 
 Market Intelligence
 
 
 <ul>
 <li>
 Support the collection of market feedback from clients and provide insights to the Sales Manager for business planning.
 </li>
 <li>
 Monitor competitor activity in key accounts and recommend actions to maintain Bateel&rsquo;s positioning.
 </li>
 </ul>
 
 
 
 
 
 Customer Experience
 
 
 <ul>
 <li>
 Ensure consistent and high-quality service standards across all client touchpoints.
 </li>
 <li>
 Resolve client complaints effectively and in coordination with internal departments.
 </li>
 <li>
 Support the execution of bespoke requests or custom product orders in line with brand guidelines.
 </li>
 </ul>
 
 
 
 
 
 Lives and Advocates the Bateel Values:
 
 
 <ul>
 <li>
 Quality
 </li>
 <li>
 Innovation
 </li>
 <li>
 Authenticity
 </li>
 <li>
 Integrity
 </li>
 </ul>
 
 
 
 
 
 Experience requirement:
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in B2B or HORECA sales, client servicing, or account management.
 </li>
 <li>
 Previous experience in premium FMCG, hospitality, or food &amp; beverage industries is preferred.
 </li>
 <li>
 Proficiency in verbal and written English; Arabic is a plus.
 </li>
 </ul>
 
 
 
 
 
 Qualification and Licenses requirement:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Business, Marketing, or related field.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 <li>
 Detail-oriented, organized, and able to manage multiple accounts simultaneously.
 </li>
 <li>
 Proficiency in Microsoft Office and CRM systems.
 </li>
 <li>
 Holds a valid UAE driving license.
 </li>
 </ul>
 
 
 
 
 *Due to the volume of applications we are receiving ONLY SHORTLISTED FOR INTERVIEW will be contacted.
 
</div>

Key Account Sales Specialist

sasa-real-estate

Position: Property Consultant &ndash; Off-Plan Specialist Location: Dubai, UAE Company: SASA Real EstateRole Overview: We are seeking a motivated and knowledgeable Off-Plan Specialist to manage the sale and promotion of off-plan properties from top developers. The ideal candidate will be responsible for identifying investment opportunities, guiding clients through the sales process, and building strong client relationships.Key Responsibilities:<ul><li>Promote and sell off-plan properties from major UAE developers</li><li>Advise clients on market trends, property options, and investment opportunities</li><li>Build and maintain strong client relationships</li><li>Manage end-to-end sales transactions</li><li>Represent SASA Real Estate professionally at client meetings and property launches</li></ul>Requirements:<ul><li>3-5 years of real estate experience in the UAE (off-plan sales)</li><li>Valid UAE driving license and own car</li><li>Must be ready to join immediately</li><li>Strong communication, negotiation, and interpersonal skills</li><li>Familiarity with leading UAE developers and their projects</li></ul>What We Offer:<ul><li>Competitive salary commission structure</li><li>Broker ID provided</li><li>Dynamic, multicultural team environment</li><li>Full marketing and admin support</li><li>Ongoing training and career development opportunities</li></ul>If you&rsquo;re an off-plan expert ready to grow your career with an innovative and fast-growing real estate company, we&rsquo;d love to hear from you!Job Types: Full-time, PermanentPay: AED3,500.00 - AED5,000.00 per month

Property Consultant – Off-Plan Specialist

Premier Brains

We&rsquo;re Hiring! Marketing SpecialistWe&rsquo;re looking for a Marketing Specialist who will play a key role in driving marketing initiatives across digital and offline channels to enhance brand visibility, generate qualified leads, and support overall business growth.What You&rsquo;ll Do:<ul><li>Manage social media platforms (LinkedIn, Instagram, Facebook, YouTube) and create engaging content.</li><li>Support brand and content creation &mdash; company profiles, brochures, newsletters, and press releases.</li><li>Execute marketing campaigns (email marketing, paid ads, SEO) and monitor performance.</li><li>Coordinate webinars, events, and client engagement activities.</li><li>Conduct market research to identify new opportunities and trends.</li></ul>What We&rsquo;re Looking For:<ul><li>Bachelor&rsquo;s degree in Marketing, Communications, or Business Administration.</li><li>2&ndash;4 years of marketing experience (preferably in professional services or consulting firms).</li><li>Strong knowledge of social media management, content writing, and basic design tools (Canva/Adobe).</li><li>Excellent communication skills and a proactive, creative mindset.</li></ul>Competencies:<ul><li>Creativity and eye for detail</li><li>Analytical thinking</li><li>Team player with strong coordination skills</li><li>Proactive and self-driven</li><li>Professional communication and client-facing skills</li></ul>Why Join Us? At Premier Brains Global, you&rsquo;ll work in a collaborative environment that encourages growth, innovation, and creativity. You&rsquo;ll have the opportunity to make a meaningful impact on our brand and business development initiatives.Apply Now: careers@premier-brains.comJob Type: Full-timePay: From AED7,000.00 per month

Marketing Specialist

Explore 5758+ Client support specialist in Dubai this November. Find roles across top companies and apply now to boost your career.