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customer service representative Jobs in Dubai

customer service representative

account manager

client support specialist

Finalto

<div>
 
 
 About Us
 
 
 
 
 
 
 Finalto is a global leader in liquidity provision and trading technology solutions, serving institutional and B2B clients across financial markets worldwide. With regulated entities in the UK, Singapore, Cyprus, Australia, and the UAE, and additional operational teams in Denmark and Bulgaria, we combine international reach with local expertise.
 
 
 
 
 
 Our business spans multi-asset liquidity, risk management, and cutting-edge trading platforms, supporting clients in achieving more efficient and sustainable growth. At the core of our success is our commitment to innovation, operational excellence, and robust governance.
 
 
 
 
 
 As part of a global financial services group, Finalto combines the scale and stability of an established organisation with the agility of a fintech innovator. We are driven by collaboration, integrity, and performance.
 
 
 
 
 
 Joining Finalto means becoming part of a diverse and dynamic team where your contributions have real impact. We invest in our people, offering opportunities for professional growth, international exposure, and the chance to shape the future of trading technology and liquidity solutions.
 
 
 
 
 
 
 Role Purpose
 
 
 
 
 
 
 The Client Service Specialist will act as the primary liaison between the company and its clients, ensuring a seamless customer experience from onboarding through ongoing account management. This role is integral to maintaining client satisfaction, addressing service needs, and fostering long-term relationships that support client retention and revenue growth. The position requires a combination of product knowledge, problem-solving skills, and exceptional communication abilities, alongside a strong understanding of operational processes in a regulated financial services environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for client inquiries, requests, and service issues, providing timely, accurate, and professional responses.
 </li>
 <li>
 Support the full client lifecycle, including onboarding, account setup, KYC documentation, and periodic reviews to ensure compliance with applicable regulations.
 </li>
 <li>
 Work closely with internal teams&mdash;including trading, operations, compliance, and finance&mdash;to coordinate prompt and effective resolution of client issues.
 </li>
 <li>
 Maintain accurate and up-to-date client records in the CRM system, documenting all communications and transactions.
 </li>
 <li>
 Provide proactive account management, identifying opportunities for cross-selling and upselling additional products and services in line with client needs.
 </li>
 <li>
 Assist in client training sessions, webinars, or product demonstrations to enhance client knowledge and engagement.
 </li>
 <li>
 Monitor service quality metrics and client satisfaction levels, escalating concerns to management where appropriate.
 </li>
 <li>
 Keep abreast of product developments, market changes, and regulatory updates to ensure accurate client communication.
 </li>
 <li>
 Support the development of process improvements to enhance client service efficiency and quality.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Finance, Economics, or a related field.
 </li>
 <li>
 Minimum 2&ndash;3 years&rsquo; experience in client service, relationship management, or account support, ideally in the financial services or trading industry.
 </li>
 <li>
 Strong understanding of financial products, operational workflows, and compliance requirements within the UAE.
 </li>
 <li>
 Demonstrated ability to manage multiple priorities in a fast-paced, high-pressure environment.
 </li>
 <li>
 High level of professionalism, integrity, and client focus, with excellent interpersonal skills.
 </li>
 <li>
 Proficiency in Microsoft Office Suite and CRM platforms; experience with trading systems advantageous.
 </li>
 <li>
 Excellent verbal and written communication skills in English; Arabic language skills are beneficial.
 </li>
 <li>
 Prior experience working in a multicultural environment within the UAE is desirable.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
</div>

Client Service Specialist

WORDCRAFT LEGAL TRANSLATION

Job descriptionLocation: Dubai BranchJob Type: Full-TimePosition Vacant : Customer Support Representative cum Telesales (Female)Visa Status : Candidates with the own visa are only consideredCompany Overview: Wordcraft is a dynamic and growing organization and a leading provider of translation, attestation, business setup, and PRO services in Dubai, Abu Dhabi ,Ras al khaimah and Sharjah. seeking a highly motivated and efficient Candidates to join our team.Job Summary: We are seeking a proactive Customer Support Representative cum Telesales to deliver excellent service, resolve client inquiries, and support overall customer satisfaction. Ideal candidates will have strong communication skills and a results-driven mindset. Experience in the service or business setup industry is preferred; knowledge of attestation and translation services is a plus.Key Responsibilities:<ul><li>Collaborate with all departments to support lead generation efforts specific to translation and attestation services.</li><li>Call and identify potential clients in need of document translation, attestation, and related services.</li><li>Generate and qualify new business leads through various channels (phone, email, networking, etc.).</li><li>Engage professionally with prospects to understand their requirements and present suitable service offerings.</li><li>Promote the company&rsquo;s services including translation, attestation, business setup support, visa processing, PRO services, and related documentation services.</li><li>Meet periodic targets for qualified leads and conversions.</li><li>Address client inquiries, follow up promptly, and ensure a high level of client satisfaction and engagement.</li><li>Build and maintain a strong professional reputation to encourage repeat business and referrals.</li><li>Stay up-to-date with industry trends, service updates, and competitive activities.</li><li>Collaborate closely with management to align lead generation efforts with company objectives.</li></ul>Requirements:<ul><li>Experience in lead generation or customer service, preferably in translation or attestation services.</li><li>Fluency in English,Malayalam or Hindi is a plus.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Ability to work independently and manage time efficiently.</li><li>Target-driven with a creative approach to client engagement.</li><li>Familiar with call etiquette, customer service standards, and basic compliance related to documentation.</li><li>Self-motivated with a strong commitment to achieving goals.</li></ul>*What We Offer:<ul><li>Competitive salary with high-performance incentives</li><li>Career growth opportunities within the company.</li><li>A supportive and dynamic work environment</li><li>Comprehensive training to enhance your skills.</li></ul>Are you ready to boost your career ? Apply now! at careers@wordcraft.aeJob Types: Full-time, PermanentLocation:<ul><li>Dubai (Required)</li></ul>Job Type: PermanentPay: AED2,000.00 - AED2,500.00 per monthExperience:<ul><li>CSR: 1 year (Required)</li></ul>

Customer Support Representative cum Telesales (Female)

H J REAL ESTATES

About Us: We are a growing real estate brokerage in Dubai, committed to building a strong and diverse team that thrives in a professional and supportive work environment.Job Description: We are looking for motivated and dedicated individuals to join our team as Telecallers / Client Relations Executives. This role is ideal for candidates who are looking for long-term growth within the company. Freshers are welcome to apply; prior experience in telecalling or real estate will be an added advantage.Key Responsibilities:<ul><li>Handle client calls with confidence and professionalism.</li><li>Engage with clients via WhatsApp Business, emails, and calls.</li><li>Fix meetings and ensure consistent follow-ups.</li><li>Write professional and engaging messages on WhatsApp and emails.</li><li>Maintain accurate client records in CRM and Excel.</li><li>Coordinate effectively with the sales team to support conversions.</li></ul>Requirements:<ul><li>Strong communication skills (verbal &amp; written).</li><li>Proficiency in professional texting and WhatsApp communication.</li><li>Comfortable using WhatsApp Business, Excel, CRM, and emails.</li><li>English fluency is mandatory; knowledge of additional languages is a plus.</li><li>Positive attitude, willingness to learn, and commitment to stay long-term.</li></ul>What We Offer:<ul><li>Training and mentorship for freshers.</li><li>Diverse and supportive work culture.</li><li>Growth opportunities within the company.</li></ul>Note - Someone who will engage with clients in Australia and Singapore. Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per month

Client Relations Executive - Telecaller

Yardi Systems

<div><div>Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees, and the communities where we live. 
We are looking for motivated, enthusiastic team players with great customer service skills to provide consultative, implementation, system support, and professional services to a portfolio of assigned Yardi clients! 
What you will do<ul><li>
Key contributor and chief architect of our clients' digital dreams, orchestrating the implementation and ongoing management of Yardi software solutions with flair and finesse:</li><li>
Perform data mapping and conversion, user training, and other services to ensure successful software deployment.</li><li>
Consult with and provide direction to software end-users; assists end-users with the day-to-day operation of system software including financial reporting, accounting, and daily business operations.</li><li>
Advise and institute best practices relevant to clients in the application of Yardi products.</li><li>
Serve as a knowledge expert resource for specific user application(s) and as such is the point of escalation for many applications specific issues</li><li>
Research, analyze, and resolve software functionality and reporting problems for clients.</li><li>
Evaluate company resources and software functionality in connection with prioritizing and responding to client requests; provide recommendations and informed direction to clients regarding ancillary products and services that align with client business and operational needs and goals.</li><li>
Collaborate internally with analysts, designers, programmers, sales, and marketing with a focus on meeting client needs and maintaining high-level customer service standards; complete special projects related to department training and client support; and perform other Yardi duties as assigned.</li></ul> 
What you need to have<ul><li>
2+ years of experience within the Real Estate Accounting/Finance or ERP sector.</li><li>
Bachelor&rsquo;s Degree in Accounting or Finance, Math, or Computer/Engineering Sciences or equivalent experience in the property management industry.</li><li>
Proven project management experience and customer relationship management skills</li><li>
Understanding of property management industry and best practices</li><li>
Competence in some of the following areas: Strong analytical and problem-solving abilities, Microsoft operating and network system operation</li><li>
Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with employees at all levels within Yardi, outside of Yardi, and with clients</li></ul> 
What would be helpful have?<ul><li>
Ability to configure and manage networks and peripherals</li><li>
Master&rsquo;s, MBA, or Chartered Accountant certification would be a advantage.</li><li>
Experience with enterprise-level software: property, financial, and/or CRM systems</li><li>
Preferable Arabic but other countries nationalities (Non Arabic) are welcome as well.</li></ul> 
What you get as a Yardi Employee<ul><li>
A great place to work with fantastic people.</li><li>
Ability to learn new technology and develop professionally.</li><li>
Competitive compensation</li><li>
Comprehensive benefits &ndash; Medical/dental, paid time off, sick time, paid holidays, profit sharing, life insurance, and more!</li></ul> 
At Yardi, we&rsquo;ve created a team of over 10,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!</div></div><div></div>
 <div><div>LOCATION</div>
<div>Dubai, United Arab Emirates</div>
BUSINESS UNIT
<div>Global Solutions</div>
DEPARTMENT
<div>Client Services</div>
EMPLOYMENT TYPE
<div>Employee- Full Time</div></div>

Technical Account Manager

Loom Collection

Admin &amp; Customer Support ExecutiveJob descriptionWe&rsquo;re Hiring: Admin &amp; Customer Support Executive &ndash; Join Loom Collection&rsquo;s Creative Team!Are you an organized, people-oriented professional ready for your next challenge with a fast-growing, design-led interiors brand? Loom Collection is looking for an Admin &amp; Customer Support Executive to join our dynamic Dubai-based team!Why Work With Us?&#10024; Join a friendly, creative, and supportive work culture&#10024; Gain hands-on experience across administration and client communication&#10024; Build your career with a rapidly expanding company&#10024; Work in a stylish, energetic studio environmentYour Responsibilities Will Include:<ul><li>Acting as the first point of contact for customer inquiries via phone, email, and other platforms</li><li>Providing clear and accurate product information to clients</li><li>Preparing accurate quotes and order information</li><li>Coordinating with sales, warehouse, and logistics teams to ensure a smooth customer journey</li><li>Handling day-to-day administrative tasks to support team operations</li><li>Occasionally assisting with studio photoshoots and events</li></ul>What We&rsquo;re Looking For:<ul><li>Good written and verbal communication skills</li><li>A warm, professional, and approachable personality</li><li>Excellent organizational and multitasking abilities</li></ul>Preferred Qualifications:<ul><li>Bachelor&rsquo;s degree</li><li>At least 1 year of experience in administration or customer service</li></ul>Position Details:<ul><li>Location: Dubai, UAE</li><li>Schedule: Full-time | 6 days per week</li><li>Start Date: Immediate start preferred</li></ul>How to Apply:If you&rsquo;re ready for a role where no two days are the same &mdash; and want to grow alongside a supportive, creative team &mdash; we&rsquo;d love to hear from you!Job Type: Full-timePay: AED3,000.00 - AED3,500.00 per monthApplication Question(s):<ul><li>Are you an immediate joiner?</li></ul>

Admin & Customer Support Executive

Kaizen Asset Management Services

<div>KAIZEN Asset Management Services, a premier property management firm based in Dubai, is committed to excellence in service and client satisfaction. We are currently seeking a highly skilled and motivated Customer Service Representative, specifically targeting Emirati talent, to enhance our team's capability in providing outstanding customer support.
This role will be instrumental in maintaining and improving the relationship between our company and our clients by providing exemplary service. The successful candidate will demonstrate professionalism, cultural knowledge, and a commitment to delivering the highest standards of customer service.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Respond to customer inquiries promptly and professionally through various communication channels, including phone and email.</li>
<li>Provide detailed information about our property management services, leasing options, and amenities.</li>
<li>Address customer concerns and resolve issues effectively, ensuring a high level of customer satisfaction.</li>
<li>Maintain accurate records of customer interactions and update the CRM system as needed.</li>
<li>Collaborate with other departments to ensure customer requests are met in a timely manner.</li>
<li>Provide feedback on customer interactions to improve service delivery and customer experience.</li>
<li>Conduct follow-ups to ensure that customers are satisfied with the resolution of their inquiries.</li>
<li>Assist in developing and implementing customer service initiatives to enhance overall customer engagement.</li>
<li>Stay informed about industry trends and developments to better assist customers.</li>
</ul>Requirements
Education &amp; Nationality: Bachelor's degree in a relevant field. Must be an Emirati National with a Family Book.
Experience: Customer service experience (real estate/property management preferred).
Skills:
<ul><li>Proficient in Arabic and English (written and spoken).</li>
<li>Good with Microsoft Office (especially Excel) and CRM software.</li>
<li>Strong organizational, problem-solving, and interpersonal skills.</li>
</ul>Qualities:
<ul><li>Self-motivated team player interested in new technology.</li>
<li>Able to work well in a fast-paced environment, anticipate issues, and offer solutions.</li>
<li>Detail-oriented and professional.</li>
</ul>CAN JOIN IMMEDIATELY.</div>

Customer Service Representative - Emirati Talent

International Free Zone Authority | IFZA

<div>
 
 About Us
 
 
 
 IFZA Dubai is the most dynamic and truly international Free Zone Community in the UAE, optimizing the country's strategic location and world-class infrastructure. We provide easy, reliable, and fast company formation services through our network of Professional Partners and Government Authorities.
 
 
 
 Job Description
 
 
 
 The Client Relations Officer oversees the entirety of the administrative process required to issue or amend trade licenses while answering all related inquiries by professional partners and clients. The role requires monitoring the CRM system and checking information accuracy to ensure processes run smoothly and applications are processed in a timely manner.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Providing clients and professional partners with license-related information in line with organizational time-frames and guidelines
 </li>
 <li>
 Issuing quotes and providing license-related documentation to clients and professional partners
 </li>
 <li>
 Monitoring and updating the CRM system regularly when managing a portfolio of work
 </li>
 <li>
 Accurately analyzing the content of all documentation such as passports, application forms and resolutions
 </li>
 <li>
 Responding to all partners&rsquo; and clients&rsquo; emails and queries on a range of scenarios faced by licensees
 </li>
 <li>
 Delivering exceptional levels of customer service, ensuring IFZA&rsquo;s reputation and integrity is maintained
 </li>
 <li>
 Fostering long-lasting business relationships with clients and professional partners
 </li>
 <li>
 Handling complaints and finding optimal solutions to ensure clients&rsquo; happiness and retention
 </li>
 <li>
 Operating closely with sales, finance, and renewals departments
 </li>
 <li>
 Performing other job-related duties as assigned by Management
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Full English proficiency is required
 </li>
 <li>
 Additional spoken languages are a plus
 </li>
 <li>
 Intermediate computer literacy is required e.g., MS Office
 </li>
 <li>
 Excellent customer service skills with the ability to communicate effectively on phone calls, via email, and during sporadic face-to-face interactions
 </li>
 <li>
 Strong attention to details
 </li>
 <li>
 Customer Service and Client Relationship Management experience is advantageous
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 As an employee of IFZA, you can expect:
 
 
 <ul>
 <li>
 24 working days as annual leave
 </li>
 <li>
 Annual flight home
 </li>
 <li>
 Life insurance plan
 </li>
 <li>
 Medical insurance plan (with the option to upgrade at your own cost)
 </li>
 <li>
 Bonus scheme (in relevant departments)
 </li>
 <li>
 Access to exclusive Fazaa discounts (applicable in participating retail stores, food &amp; beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more)
 
 
 </li>
 </ul>
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</div>

Client Relations Officer

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