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OneBullEx

<div>Customer Support Specialist 
 
OneBullEx is a crypto futures exchange startup designed for speed, reliability, and innovation. Our platform offers advanced futures trading capabilities, including AI-powered 300 SPARTANS trading bots for automated, high-precision strategies. With cutting-edge AI and machine learning tools, we deliver real-time performance even during high-volatility market conditions. We combine a user-focused interface with transparent risk management, empowering traders to navigate the fast-moving digital asset markets with confidence.

We are now looking for Customer Support Specialist to strengthen our frontline support team and ensure an excellent user experience through AI-human collaboration.

Key Responsibilities

Customer Support &amp; Issue Handling
<ul>
<li>Respond promptly to user inquiries via customer service platforms (Zendesk, Telegram, online communities, etc.)</li>
<li>Assist users with contract trading-related issues such as order failures, liquidation disputes, fund transfers, and fee concerns</li>
<li>Handle blockchain-related inquiries for deposits and withdrawals, including TxID verification and basic node status checks</li>
<li>Provide accurate guidance on platform features, product rules, and campaign policies</li>
<li>Ticket Management &amp; Issue Escalation</li>
<li>Accurately record and categorise user-submitted tickets and inquiries</li>
<li>Escalate system bugs, risk control restrictions, or technical issues to the appropriate departments (Product, Tech, Risk)</li>
<li>Follow up on complex cases to ensure closure and provide timely user updates</li>
</ul>
Complaints &amp; Risk Alerts
<ul>
<li>Receive and properly handle user complaints to improve customer satisfaction</li>
<li>Identify potential high-risk users or suspicious activity and escalate to Risk or Compliance teams as needed</li>
<li>User Education &amp; Documentation Feedback</li>
<li>Guide users in learning how to use platform features, trading tutorials, and official documentation</li>
<li>Gather frequently asked questions and common pain points to assist the content team in improving FAQs and help docs</li>
</ul>
Operational &amp; Campaign Support
<ul>
<li>Answer questions regarding campaign rules, reward distribution, and task progress</li>
<li>Support new feature or campaign launches by preparing unified responses and FAQs in advance</li>
</ul>
Candidate Requirements

Basic Qualifications
<ul>
<li>Associate degree or above in any major; Finance, Economics, Languages, or Customer Service-related fields preferred</li>
<li>1+ years of experience in internet, trading, or fintech customer support roles preferred</li>
<li>Familiar with digital assets and basic contract trading concepts and terminology</li>
<li>Fast typing speed, clear communication, strong problem-solving skills, and a patient attitude</li>
<li>Able to work shifts, including nights and public holidays</li>
</ul>
Skill Requirements
<ul>
<li>Proficient in using customer service systems (e.g., Zendesk, Freshdesk, support chatbots)</li>
<li>Able to perform basic blockchain transaction lookups via explorers (e.g., Etherscan, Tronscan)</li>
<li>Basic data literacy to categorise and summarise tickets independently</li>
<li>Strong communication skills in English and Chinese; additional languages (Korean, Japanese, Russian, etc.) are a plus</li>
</ul>
Preferred Qualifications
<ul>
<li>Experience in crypto or exchange-related roles; knowledge of tokens, perpetual contracts, and leverage</li>
<li>Experience managing or supporting Telegram/Discord communities</li>
<li>Familiarity with KYC and risk review procedures, or prior involvement in building customer service SOPs</li>
<li>Experience working alongside AI-powered customer service systems or AI agents</li>
</ul>
Why Join OneBullEx
<ul>
<li>Early Impact &ndash; Play a key role in shaping our hybrid AI + human customer service framework from the beginning</li>
<li>Growth Trajectory &ndash; Join a fast-scaling platform with global ambitions and long-term career potential</li>
<li>Dynamic Culture &ndash; Be part of an international, high-performance team in a rapidly evolving industry</li>
<li>Attractive Package &ndash; Competitive salary and benefits, with full relocation support to Dubai</li></ul></div>

Customer Support Specialist

Citi

<div>Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your knowledge of bank products and regulatory requirements with the ability to effectively manage risk and compliance-related situations, whilst providing support to the Private Banker
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
What you&rsquo;ll do
The overall objective is to provide excellent client service in partnership with the Private Bankers to Ultra High Net Worth Individuals (UHNWI).
Provide excellent client experience<ul><li>
Exceed client expectations by thoroughly understanding their problems and providing creative solutions.</li><li>
Partner with Private Bankers and maintain close contact with clients to develop comprehensive understanding of client needs.</li><li>
Assist in executing specific account strategies, proposing solutions and negotiating standard transactions.</li><li>
Support the Private Bankers with prospecting activities and deepening of existing client relationships.</li><li>
Provide sales support to the Private Bankers and work closely with product specialists and transaction support teams to implement client decisions and ensure effective after-sales follow-up.</li><li>
Work with On-Boarding and Client Services teams to facilitate account opening, transactions, cash management, investments and liaise with clients to ensure the completion of required documentation.</li></ul>
Secure Compliance &amp; Processing<ul><li>
Ensure compliance with all legal and regulatory requirements.</li><li>
Appropriately assess risk when making business decisions and servicing clients, escalating, managing and reporting any risk or control issues.</li><li>
Maintain highest standards of confidentiality and trustworthiness in handling sensitive client information.</li><li>
Identify ways to streamline internal processes for greater efficiency.</li><li>
Monitor and adapt to changes in business processes and policies.</li></ul>
What we&rsquo;ll need from you<ul><li>
Proven experience working in a similar support role</li><li>
Proven experience in a front office environment dealing directly with clients</li><li>
A sound understanding of processing within a complex systems environment</li><li>
Bachelor/University degree</li><li>
Ability to build effective working relationships with clients and across hierarchal levels and functions.</li><li>
Strong client orientation with a commitment to providing excellent client service</li></ul>
What we offer
The role offers significant growth opportunities, enhancing expertise in managing UHNW clients, while gaining advanced knowledge in financial products and services and regulatory requirements.
The role provides a unique opportunity to be part of a dynamic team and learn from experienced and successful bankers.
By joining Citi Dubai, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
-
Job Family Group:
Private Client Coverage
-
Job Family:
Private Banker Support
-
Time Type:
Full time
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

AVP, Associate Banker (UAE Nationals Only)

Adroit Real Estate LLC

<ul><li>Administrative Support: Handle phone calls, emails, and client inquiries; maintain office records and documentation.</li><li>Transaction Coordination: Assist in preparing contracts, agreements, and other real estate documents; track transactions from listing to closing.</li><li>Client &amp; Agent Support: Schedule meetings, property viewings, and follow-ups with clients and agents.</li><li>Listing &amp; Marketing Support: Update property listings on portals, prepare marketing materials, and assist with social media postings.</li><li>Financial &amp; Legal Coordination: Maintain records of payments, invoices, and contracts; ensure compliance with real estate regulations.</li><li>Office Operations: Manage office supplies, coordinate with vendors, and oversee general office maintenance.</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthExperience:<ul><li>Ms Office: 2 years (Required)</li><li>Administrative: 1 year (Required)</li></ul>Language:<ul><li>Tagalog (Required)</li></ul>

Office Administrator

Silver Smith Business Solutions

Job Description: Client Service Representative ( Philipines language speaking Female) Company: Silver Smith Business Solutions Location: Dubai, UAE Position Type: Full-Time Compensation: Base Salary + CommissionApplication Deadline: September 30, 2025About Silver Smith Business SolutionsSilver Smith Business Solutions is a premier typing center in Dubai, helping expatriates and entrepreneurs simplify business setup and immigration processes. We specialize in trade licenses, visa applications, labor cards, document attestation, and certified translations&mdash;using UAE government portals such as DET, GDRFA, MoHRE, and MOFAIC. Our mission is to provide smooth, client-focused services while ensuring compliance and efficiency for startups, investors, and professionals in the UAE.Job OverviewWe are looking for a Philipines language -speaking Client Service Representative to join our growing team. The role involves assisting clients with every step of their business setup and immigration journey&mdash;from choosing the right business structure (LLC, Free Zone, Sole Proprietorship) to handling visa applications, labor card processing, attestations, and translations.Fluency in Tagalog and English is essential, as many of our clients come from the Philippines and Southeast Asia. The candidate will also function as a Public Relations Officer (PRO), ensuring proper document preparation, portal submissions, and compliance with UAE regulations.This is a full-time role with a competitive salary plus attractive commission.Key ResponsibilitiesClient Consultation<ul><li>Guide clients on UAE business structures (LLC, Free Zone, Sole Proprietorship).</li><li>Advise on visa types (Investor, Employment, Golden Visa), costs, and 2025 updates.</li><li>Explain attestation and translation requirements for legal documents.</li></ul>Document Preparation &amp; Submission<ul><li>Handle trade license applications, MoHRE registrations, Ejari, and other official paperwork.</li><li>Process visa applications through GDRFA and Amer portals (Emirates ID, medicals, residency stamping).</li><li>Submit labor contracts and ensure MoHRE compliance.</li><li>Manage attestations and certified translations for documents like diplomas and marriage certificates.</li></ul>Government Portal Navigation<ul><li>Work with DET, GDRFA, MoHRE, Tasheel, and MOFAIC systems.</li><li>Assist clients with UAE PASS setup and submissions.</li></ul>Compliance &amp; Accuracy<ul><li>Review documents before submission to avoid rejections.</li><li>Verify passports, medical results, and financial proofs.</li></ul>Client Communication<ul><li>Provide clear and professional assistance in Tagalog and English.</li><li>Update clients on application status and explain UAE rules.</li></ul>Revenue Growth<ul><li>Recommend bundled services (e.g., visa + attestation packages).</li><li>Meet monthly service targets to earn commissions.</li></ul>Qualifications<ul><li>Languages: Fluent in Tagalog and English (spoken &amp; written). Arabic is a plus.</li><li>Gender: Male/Female .</li><li>Education: Bachelor&rsquo;s degree preferred; diploma with relevant experience accepted.</li><li>Experience:</li><li>1&ndash;2 years in typing center customer service, admin, or PRO roles in the UAE.</li><li>Typing center or government services experience is a plus.</li><li>Skills:</li><li>Strong organizational and communication skills.</li><li>Knowledge of Microsoft Office and UAE digital platforms (MoHRE app, UAE PASS).</li><li>Attention to detail for handling legal documents.</li><li>Certifications: PRO training (e.g., KHDA-approved) is an advantage; must be open to training.</li><li>2025 Requirements: Familiarity with updated UAE regulations (e.g., Emiratisation, digital attestation).</li></ul>Compensation &amp; Benefits<ul><li>Base Salary: AED 1,500&ndash;2,000/month (depending on experience).</li><li>Commission: 5&ndash;10% per client service, with potential to earn AED 2,000&ndash;5,000 extra per month.</li><li>Benefits:</li><li>UAE employment visa &amp; labor card sponsorship.</li><li>Health insurance (as per UAE labor law).</li><li>Paid annual leave and sick leave (per UAE labor law).</li><li>Training support (PRO courses, portal workshops).</li><li>Work Hours: 40&ndash;48 hours/week (8 hrs/day, 5&ndash;6 days/week).</li><li>Incentives: Extra bonuses for exceeding monthly targets.</li></ul>Job Type: Full-timePay: AED1,500.00 - AED2,000.00 per month

Client Service Representative

Wecord London

Job Description: Customer Service AssociateDate posted: 8 August 2025 Pay: From 4,000.00 AED per month Job Type: Full-timeAbout Wecord LondonWecord London is a luxury lifestyle brand founded in 2018, specializing in jewellery, watches, perfumes, and accessories. Our mission is to create empowering designs that resonate with a global audience. As we continue to grow in the UAE, we are seeking a Customer Service Associate to join our office in Business Bay, Dubai.Job SummaryAs a Customer Service Associate, you will be the first point of contact for our clients, ensuring a seamless and premium customer experience. You will handle inquiries, resolve issues, and provide after-sales support that reflects the luxury and quality of the Wecord brand. This role requires fluency in both Arabic and English to effectively serve our diverse clientele.Key Responsibilities<ul><li>Customer Support: Respond to client inquiries via phone, email, live chat, and social media in a timely and professional manner.</li><li>Issue Resolution: Manage and resolve customer complaints with empathy, efficiency, and discretion.</li><li>Order Management: Assist customers with online orders, returns, exchanges, and tracking updates.</li><li>Brand Representation: Provide product knowledge and guidance that reflects the luxury standards of Wecord London.</li><li>Client Relationships: Build and maintain positive relationships with clients, ensuring long-term satisfaction and loyalty.</li><li>Collaboration: Work closely with sales, logistics, and marketing teams to deliver an exceptional customer journey.</li><li>Documentation: Maintain accurate records of customer interactions in CRM systems.</li></ul>Qualifications<ul><li>Proven experience in customer service, preferably in luxury retail, hospitality, or e-commerce.</li><li>Fluency in Arabic and English (both written and spoken) is mandatory.</li><li>Strong interpersonal and communication skills, with the ability to adapt to a multicultural client base.</li><li>Ability to handle challenging situations with professionalism and tact.</li><li>Proficiency in using customer service platforms, CRM, and Microsoft Office Suite.</li><li>Strong organizational and multitasking abilities.</li></ul>Preferred Qualifications<ul><li>Experience in luxury retail or jewellery is a plus.</li><li>Knowledge of additional languages is an advantage.</li></ul>What We Offer<ul><li>Competitive salary with performance-based incentives.</li><li>Opportunities for career growth and professional development.</li><li>A collaborative, elegant, and supportive work environment in our Dubai office.</li><li>Employee discounts on our exclusive collections.</li></ul>Job Types: Full-time, PermanentPay: From AED4,000.00 per monthApplication Question(s):<ul><li>Can you easily and regularly travel to work at Business Bay, Dubai?</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>customer service: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li><li>French (Preferred)</li></ul>License/Certification:<ul><li>Work Visa (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Customer Service Executive

Al Riyady Corporate Services

Job Title: Marine Sales Support SpecialistSalary: AED 5,000 &ndash; 8,000 (Based on Experience) Experience Required: Minimum 1 year in Marine Spare Parts Sales Availability: Must be currently based in the UAEJob Description:We are seeking a proactive Marine Sales Support Specialist with strong knowledge of marine spare parts. The ideal candidate will support sales operations by handling customer inquiries, preparing quotations, processing orders, and coordinating with suppliers and logistics teams.Key Responsibilities:<ul><li>Respond to client inquiries and provide product information</li><li>Prepare and follow up on quotations and sales orders</li><li>Coordinate with suppliers and internal teams to ensure timely delivery</li><li>Maintain customer database and sales records</li><li>Support the sales team in achieving monthly targets</li></ul>Requirements:<ul><li>Minimum 1 year of experience in marine spare parts sales</li><li>Good understanding of marine industry products</li><li>Strong communication and organizational skills</li><li>UAE experience and availability is a must</li></ul>Job Type: Full-timePay: AED5,000.00 - AED8,000.00 per month

Marine Sales Support Specialist

Revantage Real Estate Brokerage LLC 

This is a full-time, on-site role for a Female Telesales Specialist at Revantage Real Estate Brokerage in Dubai, United Arab Emirates. The Telesales Specialist will be responsible for conducting sales calls, providing customer support, and offering best investment opportunity to the client. This role involves engaging with customers to promote our real estate services and meet sales targets.Qualifications<ul><li>Customer Service, Communication, and Sales skills</li><li>Experience in Customer Support and Training</li><li>Excellent interpersonal and communication skills</li><li>Ability to work well in a fast-paced sales environment</li><li>Proven track record of meeting sales targets</li><li>Knowledge of the real estate industry in Dubai is a plus</li><li>Bachelor's degree in business administration or related field</li><li>Should be confident in making outbound calls to generate listings and leads.</li></ul>We offer salary plus incentivesJob Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Hiring Female Telesales Executive

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