customer service representative Jobs in Dubai

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client support specialist

Foodics

Customer Support Specialist OverviewFoodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has completed three rounds of funding, the latest raising $170 million in the largest SaaS funding round in MENA, boosting our ability to serve business owners.The Job in a NutshellAs a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. You will be the first line of support for customers with a primary focus on providing optimum service at all times. Responsibilities <ul><li>Handle and provide accurate answers for client inquiries</li><li>Escalate and follow up with concerned teams as needed until case resolution</li><li>Document communication logs into our CRM and ticketing systems with accuracy</li><li>Train clients on using Foodics products via multiple virtual channels</li><li>Report daily events to team leaders and highlight areas needing attention</li></ul> Qualifications <ul><li>Bachelor's degree in any major (preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in English, especially verbal communication (must)</li><li>Excellent typing skills (must)</li><li>Comfortable and skilled in delivering training (preferred)</li><li>Willing to work hard and autonomously to handle customer cases until resolution</li><li>Strong communication and problem-solving abilities</li><li>Comfortable performing routine tasks while maintaining quality standards</li></ul> What We Offer You <ul><li>Highly competitive compensation packages, including bonuses and the potential for shares</li><li>Regular training and an annual learning stipend to grow professionally</li><li>Join a team of professionals from over 30 nationalities working in 14 countries</li><li>Autonomy, mentoring, and challenging goals that create opportunities for you and the company</li></ul>

Customer Support Specialist

Magic

Magic Global Village, Dubai, United Arab Emirates Overview Join or sign in to find your next jobRole: Bilingual Customer Support Specialist - Freelance, RemoteMagic Global Village, Dubai, United Arab EmiratesJoin to apply for the Bilingual Customer Support Specialist - Freelance, Remote role at MagicLocation: Global+Compensation: $7.00 / hour Description About the Client: Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K-12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.Why does this role exist? This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client's goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching. The Impact you'll make Customer Support & Communication<ul><li>Respond promptly to emails and live chats from students and parents.</li><li>Conduct light follow-up calls when necessary to confirm attendance or resolve concerns.</li><li>Use WeChat for external communications and GChat for internal team updates.</li></ul>Scheduling & Calendar Management<ul><li>Coordinate class schedules and ensure accurate updates to the shared calendar.</li><li>Add new classes and sessions to the calendar.</li><li>Remind and follow up with students and parents about scheduled sessions.</li></ul>Student & Instructor Coordination<ul><li>Review and update student profiles with accurate information.</li><li>Share important updates with instructor groups to ensure smooth class delivery.</li><li>Act as a liaison between students, parents, and instructors for scheduling and class attendance.</li></ul>Administrative Organization<ul><li>Maintain clear records of student interactions and class schedules.</li><li>Support the client's platforms and websites with accurate inputs.</li><li>Assist in coordinating events or special sessions when needed.</li></ul> Skills, Knowledge and Expertise Required:<ul><li>Minimum 1-2 years of customer service experience (email, chat, and/or phone).</li><li>Proven experience supporting a service-based business or education-related services.</li><li>Strong bilingual skills: English and Mandarin (written and spoken).</li><li>Demonstrated ability to manage calendars and schedules.</li><li>Strong organizational skills with high attention to detail.</li><li>WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.</li><li>Internet speed of at least 40MBPS</li><li>Headset with an extended mic that has noise cancellation and a webcam</li><li>Back-up computer and internet connection</li><li>Quiet, dedicated workspace at home</li></ul>Your Superpowers:<ul><li>Excellent written and verbal communication skills in English and Mandarin.</li><li>Tech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).</li><li>Adaptability to quickly learn client platforms and tools</li><li>Strong interpersonal skills-empathetic, patient, and proactive.</li><li>Detail-oriented with the ability to manage multiple tasks simultaneously.</li></ul>You should apply if <ul><li>You enjoy helping students and parents feel supported and well-informed.</li><li>You are proactive, adaptable, and thrive in fast-paced environments.</li><li>You believe in the importance of education and are motivated by making a difference in students' academic journeys.</li><li>You value accuracy, clear communication, and take pride in being detail-oriented.</li><li>You're comfortable working independently while being a reliable team player.</li></ul> What to expect Work Setup:<ul><li>Remote position</li><li>Must have a reliable internet connection and a quiet workspace</li><li>Required to provide own computer with Intel Core i5 or equivalent or higher</li></ul>Working Hours:<ul><li>32 hours per week</li><li>10 AM-7 PM Pacific Time, with 1 hour unpaid break</li><li>Thursday to Sunday, Pacific Time</li></ul>Compensation:<ul><li>$7 per hour</li><li>No benefits package included</li></ul> Benefits <ul><li>Seniority level</li><li>Executive</li></ul> Employment type <ul><li>Part-time</li></ul> Job function <ul><li>Other</li><li>Industries: Software Development</li></ul>Referrals increase your chances of interviewing at Magic by 2xGet notified about new Customer Support Specialist jobs in Global Village, Dubai, United Arab Emirates.Dubai, Dubai, United Arab Emirates 3 hours agoAccounts Receivable Specialist - Freelance, RemoteGlobal Village, Dubai, United Arab Emirates 2 days agoATM Technician Customer Support (UAE Nationals only)Bilingual Executive Assistant - Freelance, RemoteGlobal Village, Dubai, United Arab Emirates 1 month agoGlobal Village, Dubai, United Arab Emirates 23 hours agoWe're unlocking community knowledge in a new way. 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Bilingual Customer Support Specialist - Freelance, Remote

Shop Chat Portal

Company: ShopChat Portal LLC Location: Dubai, UAE Job Type: Full-Time Work Environment: On-siteAbout ShopChat PortalShop Chat Portal LLC, a licensed UAE company based in Business Bay, Dubai, is the developer and operator of ShopChat, an innovative e-commerce application that merges online shopping with social interaction into a single unique experience.Our mission is to provide users with a modern, safe, and seamless shopping journey while empowering merchants and businesses to showcase their products and services effortlessly.Through ShopChat, users can:<ul><li>Buy new and second-hand products across various categories.</li><li>Sell directly as individuals or businesses.</li><li>Enjoy integrated payment and delivery solutions within the app.</li><li>Experience unique features such as interactive games, competitions, and community product partnerships.</li></ul>We are committed to the highest standards of quality and security, ensuring a smooth and trustworthy connection between consumers and merchants through reliable payment and shipping services.As we continue to scale, we're looking for a Customer Support Specialist who can understand our system end-to-end and provide world-class support to our users, sellers, and partners.Position: Customer Support Specialist ResponsibilitiesAs a Customer Support Specialist at ShopChat, you will:Customer Interaction &amp; Support<ul><li>Respond to customer inquiries via chat, email, and calls with professionalism and empathy</li><li>Assist users with account issues, orders, payments, refunds, deliveries, and general app navigation</li><li>Guide sellers through onboarding, product listing, verification, and dashboard usage</li><li>Handle escalations and ensure timely resolution of customer complaints</li></ul>System &amp; Dashboard Handling<ul><li>Work on our internal ShopChat Dashboard, including:</li><li>Reviewing orders, transactions, and shipping updates</li><li>Verifying sellers and users</li><li>Monitoring issues</li><li>Managing support tickets within the system</li><li>Follow internal SOPs and workflows accurately</li></ul>Quality &amp; Reporting<ul><li>Escalate technical issues to the development team when needed</li><li>Prepare daily/weekly reports on user issues and trends</li><li>Suggest improvements to enhance user experience</li><li>Maintain accurate records of all customer interactions</li></ul>RequirementsEssential Skills<ul><li>Previous experience in Customer Support (Marketplace, E-commerce, Logistics, or App Support preferred)</li><li>Strong communication in English (Arabic is a strong advantage)</li><li>Ability to understand and learn complex system dashboards</li><li>Knowledge of order flows, payments, refunds, and marketplace operations</li><li>Familiarity with CRM tools or admin dashboards</li></ul>Personal Skills<ul><li>Problem-solver with patience and empathy</li><li>Ability to handle pressure and multitask</li><li>Detail-oriented with strong follow-up skills</li><li>Fast learner and comfortable with technology</li></ul>Qualifications<ul><li>Diploma or Bachelor's degree (any field)</li><li>Minimum 1&ndash;2 years of customer support experience</li><li>UAE experience preferred</li></ul>What We Offer<ul><li>Competitive salary</li><li>Growth opportunities inside a fast-scaling tech startup</li><li>Friendly, supportive work environment</li><li>Continuous training on ShopChat systems and dashboards</li><li>Career development and multi-department exposure</li></ul>How to ApplySend your CV and a brief introduction to: info@shopchat.aeOr apply directly through Indeed.Job Type: Full-time

Support Specialist – Shop Chat Marketplace (UAE)

CoinRoutes

Client Success & Trading Support Location: Dubai, UAE About CoinRoutes Inc. CoinRoutes Inc. is a leading provider of smart-order routing and algorithmic trading tools for crypto-assets, offering our clients a high-performance, algorithmic trading solution and unparalleled customer support. We work with some of the largest crypto funds and trading firms, building lasting relationships through one-on-one interactions, rapid response times, and high-touch client service. We're looking for an exceptional individual with a finance background who can enhance our client relationships while providing technical support in a dynamic, fast-paced environment. Position Details The Trading Support & Client Relationship role will serve as the primary point of contact for both technical support and relationship management, ensuring that clients receive seamless service, technical expertise, and support tailored to their needs. This role requires relocation to Dubai, UAE, and previous experience in the finance or crypto industry. Responsibilities <ul> <li>Client Interaction & Relationship Management: <ul> <li>Serve as a key contact for clients, responding to inquiries and providing proactive assistance through email, Slack, Telegram, phone, email, and other channels.</li> <li>Establish and maintain strong client relationships, understanding their specific needs to provide customized support and advice.</li> <li>Conduct one-on-one client consults to demonstrate and explain available order algorithms and parameters, addressing questions about trading strategies and technology.</li> </ul> </li> <li>Technical Support & Troubleshooting: <ul> <li>Act as the first line of support for technical issues, troubleshooting and resolving client issues related to the front-end UI, API connectivity (REST, WebSocket, FIX), and backend systems.</li> <li>Document issues comprehensively, following tickets through to resolution and escalating complex issues as needed.</li> <li>Collaborate with internal teams, including development and sales, to communicate client feedback and help refine products and services.</li> </ul> </li> <li>Product Knowledge & Client Education: <ul> <li>Educate clients on CoinRoutes products, including algorithmic suites and trading parameters, to enhance their understanding and effective use of our tools.</li> <li>Stay updated on cryptocurrency trading and financial markets to provide valuable insights and guidance to clients.</li> <li>Assist with quality-assurance testing, contributing to a collaborative and supportive team culture.</li> </ul> </li> </ul> Requirements <ul> <li>2-4 years of experience in finance, crypto, or a related field with an understanding of trading products (spot trading, derivatives, futures).</li> <li>Willingness to relocate and work in our Dubai office in person.</li> <li>Excellent interpersonal and communication skills with the ability to provide high-touch client service.</li> <li>Technical troubleshooting skills related to APIs (REST, WebSocket, FIX), and system logs.</li> <li>Strong organizational and multitasking abilities to meet deadlines and follow structured procedures.</li> <li>Adaptability and a proactive approach in a fast-evolving technology environment.</li> </ul> Preferred Qualifications <ul> <li>Experience with algorithmic trading desks, trading technology firms, or financial markets.</li> <li>Self-starter with the ability to operate independently while supporting team objectives.</li> <li>Capacity to build lasting client relationships through responsive and personalized support.</li> <li>Willingness to travel occasionally for client meetings and conferences.</li> </ul> CoinRoutes Inc. is an equal opportunity employer. We're committed to hiring the best people regardless of race, religion, sex, sexual orientation and expression, national origin, age, disability or genetics.

Client Success & Trading Support - Dubai

FXPRO

<div>Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story. 


As a Customer Retention Officer, you'll be responsible for providing comprehensive client support through various channels, managing account verification and funding processes, maintaining high-value client relationships, and gathering and reporting client feedback to ensure operational efficiency and client satisfaction. 
Responsibilities:
<ul>
<li>Deliver Service and Support to clients through Live Chat, email and phone, provide support by identifying problems and offering solutions</li>
<li>Focus on communicating with clients via outgoing phone calls for one of many reasons outlined by the head of the department.</li>
<li>Contact clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional/alternative documents to verify their profile.</li>
<li>Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods. Supporting them with completing this process and offering/suggesting alternatives.</li>
<li>Maintain relationships with higher value clients as needed to ensure the smooth continuation of business.</li>
<li>Collect feedback from clients with relation to products, services, and payment methods and pass on a detailed email to management to review and implement as necessary.</li>
<li>Ensure client records are kept up to date and all communication and guidance provided to clients is recorded.</li>
<li>Contact clients for any pending matters related to their accounts.</li>
<li>Anything else that the head of the department deems necessary.</li>
<li>Handle the tickets in the live chats in the designated languages</li>
<li>Perform any other duties and responsibilities assigned by the Account Manager or management team.</li></ul> 


Requirements: 
<ul>
<li>Fluent in English and Arabic Languages, with excellent written and verbal communication skills</li>
<li>Proven experience in providing customer service and support via chat, email, and phone</li>
<li>Strong problem-solving and analytical skills to address customer issues</li>
<li>Ability to manage multiple tasks and prioritize effectively</li>
<li>Experience with customer support software and CRM systems</li>
<li>Detail-oriented with strong organizational and record-keeping abilities</li>
<li>Ability to build and maintain client relationships 
</li>
<li>Experience in financial services or online trading</li></ul> 


Benefits
<ul>
<li>Competitive compensation package</li>
<li>21 days off and 15 sick leaves annually</li>
</ul><ul><li>Corporate insurance plan</li>
<li>Visa/work permit support</li></ul></div>

Customer Retention Officer (Arabic Speaker)

FxPro Group

<div>Join FxPro : a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro , we see each team member as an integral part of our success story. 
As a Customer Retention Officer , you'll be responsible for providing comprehensive client support through various channels, managing account verification and funding processes, maintaining high-value client relationships, and gathering and reporting client feedback to ensure operational efficiency and client satisfaction. 
 
Responsibilities:
<ul><li>Deliver Service and Support to clients through Live Chat, email and phone, provide support by identifying problems and offering solutions
</li><li>Focus on communicating with clients via outgoing phone calls for one of many reasons outlined by the head of the department.
</li><li>Contact clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional/alternative documents to verify their profile.
</li><li>Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods. Supporting them with completing this process and offering/suggesting alternatives.
</li><li>Maintain relationships with higher value clients as needed to ensure the smooth continuation of business.
</li><li>Collect feedback from clients with relation to products, services, and payment methods and pass on a detailed email to management to review and implement as necessary.
</li><li>Ensure client records are kept up to date and all communication and guidance provided to clients is recorded.
</li><li>Contact clients for any pending matters related to their accounts.
</li><li>Anything else that the head of the department deems necessary.
</li><li>Handle the tickets in the live chats in the designated languages
</li>Perform any other duties and responsibilities assigned by the Account Manager or management team. 
<li>
 
</li></ul> 
Requirements: 
 
<ul><li>Fluent in English and Arabic Languages , with excellent written and verbal communication skills
</li><li>Proven experience in providing customer service and support via chat, email, and phone
</li><li>Strong problem-solving and analytical skills to address customer issues
</li><li>Ability to manage multiple tasks and prioritize effectively
</li><li>Experience with customer support software and CRM systems
</li><li>Detail-oriented with strong organizational and record-keeping abilities
</li><li>Ability to build and maintain client relationships
 
</li>Experience in financial services or online trading 
<li>
</li></ul> 
Benefits
<ul><li>Competitive compensation package
</li><li>21 days off and 15 sick leaves annually
</li></ul><ul><li>Corporate insurance plan
</li><li>Visa/work permit support</li></ul></div>

Aarna Real Estate

**Aarna Real Estate Hiring Real Estate Agents **We are looking forward to hire Driven Energetic &amp; self-motivated Achiever, highly ambitious result-oriented Property consultant &amp; Client manager to join our dedicated real estate family for successful career and growth.Experienced real estate broker.Off Plan SpecialistRe-Sale SpecialistRental SpecialistWhat we provide:Attractive increasing commission rates (UP TO 70%)Free UAE Residence VisaUnlimited Property Portals support (Property Finder, Bayut &amp; Dubizzle)Dedicated Administration SupportOpportunity to stand at retail kioskCompany Car for client viewing &amp; Laptop &amp; Postpaid SIM cardWhat we need:UAE Driving license is an advantageSales, negotiation, and communication skills.Self-driven individuals with a positive attitude.Must be proactive, task-oriented, and self-driven personality.Should be having good computer skills.Should be having minimum 6 months real estate experience*ALL NATIONALITIES ARE WELCOME *Build your future by working with us....For more details please visit our website and social media pagesWebsite - http://www.aarnaproperties.com/Instagram - https://www.instagram.com/aarna.realestate.dubai?igsh=MTB5amZ0OGNyaWw5eg==Linkedin - https://www.linkedin.com/feed/?nis=true&amp;&amp;lipi=urn%3Ali%3Apage%3Ad_flagship3_company%3BGvICeGkSRgCi5Ti%2BQGC7XQ%3D%3DRecruitment DepartmentAarna Real Estate Buying &amp; Selling BrokerageEmail: Recruitment@aarnaproperties.com0521216597Job Type: Full-timeJob Type: Full-timePay: AED5,000.00 - AED6,000.00 per monthWork Location: In personApplication Deadline: 20/12/2025

Property Consultant

Explore 5217+ Client support specialist in Dubai this December. Find roles across top companies and apply now to boost your career.

5217 client support specialist jobs IN Dubai

Customer Support Specialist

Bilingual Customer Support Specialist - Freelance, Remote

Support Specialist – Shop Chat Marketplace (UAE)

Client Success & Trading Support - Dubai

Customer Retention Officer (Arabic Speaker)

Customer Retention Officer (Arabic Speaker)

Property Consultant