customer service representative Jobs in Dubai

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client support specialist

Foodics

Customer Support Specialist OverviewFoodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has completed three rounds of funding, the latest raising $170 million in the largest SaaS funding round in MENA, boosting our ability to serve business owners.The Job in a NutshellAs a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. You will be the first line of support for customers with a primary focus on providing optimum service at all times. Responsibilities <ul><li>Handle and provide accurate answers for client inquiries</li><li>Escalate and follow up with concerned teams as needed until case resolution</li><li>Document communication logs into our CRM and ticketing systems with accuracy</li><li>Train clients on using Foodics products via multiple virtual channels</li><li>Report daily events to team leaders and highlight areas needing attention</li></ul> Qualifications <ul><li>Bachelor's degree in any major (preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in English, especially verbal communication (must)</li><li>Excellent typing skills (must)</li><li>Comfortable and skilled in delivering training (preferred)</li><li>Willing to work hard and autonomously to handle customer cases until resolution</li><li>Strong communication and problem-solving abilities</li><li>Comfortable performing routine tasks while maintaining quality standards</li></ul> What We Offer You <ul><li>Highly competitive compensation packages, including bonuses and the potential for shares</li><li>Regular training and an annual learning stipend to grow professionally</li><li>Join a team of professionals from over 30 nationalities working in 14 countries</li><li>Autonomy, mentoring, and challenging goals that create opportunities for you and the company</li></ul>

Customer Support Specialist

Magic

Magic Global Village, Dubai, United Arab Emirates Overview Join or sign in to find your next jobRole: Bilingual Customer Support Specialist - Freelance, RemoteMagic Global Village, Dubai, United Arab EmiratesJoin to apply for the Bilingual Customer Support Specialist - Freelance, Remote role at MagicLocation: Global+Compensation: $7.00 / hour Description About the Client: Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K-12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.Why does this role exist? This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client's goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching. The Impact you'll make Customer Support & Communication<ul><li>Respond promptly to emails and live chats from students and parents.</li><li>Conduct light follow-up calls when necessary to confirm attendance or resolve concerns.</li><li>Use WeChat for external communications and GChat for internal team updates.</li></ul>Scheduling & Calendar Management<ul><li>Coordinate class schedules and ensure accurate updates to the shared calendar.</li><li>Add new classes and sessions to the calendar.</li><li>Remind and follow up with students and parents about scheduled sessions.</li></ul>Student & Instructor Coordination<ul><li>Review and update student profiles with accurate information.</li><li>Share important updates with instructor groups to ensure smooth class delivery.</li><li>Act as a liaison between students, parents, and instructors for scheduling and class attendance.</li></ul>Administrative Organization<ul><li>Maintain clear records of student interactions and class schedules.</li><li>Support the client's platforms and websites with accurate inputs.</li><li>Assist in coordinating events or special sessions when needed.</li></ul> Skills, Knowledge and Expertise Required:<ul><li>Minimum 1-2 years of customer service experience (email, chat, and/or phone).</li><li>Proven experience supporting a service-based business or education-related services.</li><li>Strong bilingual skills: English and Mandarin (written and spoken).</li><li>Demonstrated ability to manage calendars and schedules.</li><li>Strong organizational skills with high attention to detail.</li><li>WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.</li><li>Internet speed of at least 40MBPS</li><li>Headset with an extended mic that has noise cancellation and a webcam</li><li>Back-up computer and internet connection</li><li>Quiet, dedicated workspace at home</li></ul>Your Superpowers:<ul><li>Excellent written and verbal communication skills in English and Mandarin.</li><li>Tech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).</li><li>Adaptability to quickly learn client platforms and tools</li><li>Strong interpersonal skills-empathetic, patient, and proactive.</li><li>Detail-oriented with the ability to manage multiple tasks simultaneously.</li></ul>You should apply if <ul><li>You enjoy helping students and parents feel supported and well-informed.</li><li>You are proactive, adaptable, and thrive in fast-paced environments.</li><li>You believe in the importance of education and are motivated by making a difference in students' academic journeys.</li><li>You value accuracy, clear communication, and take pride in being detail-oriented.</li><li>You're comfortable working independently while being a reliable team player.</li></ul> What to expect Work Setup:<ul><li>Remote position</li><li>Must have a reliable internet connection and a quiet workspace</li><li>Required to provide own computer with Intel Core i5 or equivalent or higher</li></ul>Working Hours:<ul><li>32 hours per week</li><li>10 AM-7 PM Pacific Time, with 1 hour unpaid break</li><li>Thursday to Sunday, Pacific Time</li></ul>Compensation:<ul><li>$7 per hour</li><li>No benefits package included</li></ul> Benefits <ul><li>Seniority level</li><li>Executive</li></ul> Employment type <ul><li>Part-time</li></ul> Job function <ul><li>Other</li><li>Industries: Software Development</li></ul>Referrals increase your chances of interviewing at Magic by 2xGet notified about new Customer Support Specialist jobs in Global Village, Dubai, United Arab Emirates.Dubai, Dubai, United Arab Emirates 3 hours agoAccounts Receivable Specialist - Freelance, RemoteGlobal Village, Dubai, United Arab Emirates 2 days agoATM Technician Customer Support (UAE Nationals only)Bilingual Executive Assistant - Freelance, RemoteGlobal Village, Dubai, United Arab Emirates 1 month agoGlobal Village, Dubai, United Arab Emirates 23 hours agoWe're unlocking community knowledge in a new way. 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Bilingual Customer Support Specialist - Freelance, Remote

CoinRoutes

Client Success & Trading Support Location: Dubai, UAE About CoinRoutes Inc. CoinRoutes Inc. is a leading provider of smart-order routing and algorithmic trading tools for crypto-assets, offering our clients a high-performance, algorithmic trading solution and unparalleled customer support. We work with some of the largest crypto funds and trading firms, building lasting relationships through one-on-one interactions, rapid response times, and high-touch client service. We're looking for an exceptional individual with a finance background who can enhance our client relationships while providing technical support in a dynamic, fast-paced environment. Position Details The Trading Support & Client Relationship role will serve as the primary point of contact for both technical support and relationship management, ensuring that clients receive seamless service, technical expertise, and support tailored to their needs. This role requires relocation to Dubai, UAE, and previous experience in the finance or crypto industry. Responsibilities <ul> <li>Client Interaction & Relationship Management: <ul> <li>Serve as a key contact for clients, responding to inquiries and providing proactive assistance through email, Slack, Telegram, phone, email, and other channels.</li> <li>Establish and maintain strong client relationships, understanding their specific needs to provide customized support and advice.</li> <li>Conduct one-on-one client consults to demonstrate and explain available order algorithms and parameters, addressing questions about trading strategies and technology.</li> </ul> </li> <li>Technical Support & Troubleshooting: <ul> <li>Act as the first line of support for technical issues, troubleshooting and resolving client issues related to the front-end UI, API connectivity (REST, WebSocket, FIX), and backend systems.</li> <li>Document issues comprehensively, following tickets through to resolution and escalating complex issues as needed.</li> <li>Collaborate with internal teams, including development and sales, to communicate client feedback and help refine products and services.</li> </ul> </li> <li>Product Knowledge & Client Education: <ul> <li>Educate clients on CoinRoutes products, including algorithmic suites and trading parameters, to enhance their understanding and effective use of our tools.</li> <li>Stay updated on cryptocurrency trading and financial markets to provide valuable insights and guidance to clients.</li> <li>Assist with quality-assurance testing, contributing to a collaborative and supportive team culture.</li> </ul> </li> </ul> Requirements <ul> <li>2-4 years of experience in finance, crypto, or a related field with an understanding of trading products (spot trading, derivatives, futures).</li> <li>Willingness to relocate and work in our Dubai office in person.</li> <li>Excellent interpersonal and communication skills with the ability to provide high-touch client service.</li> <li>Technical troubleshooting skills related to APIs (REST, WebSocket, FIX), and system logs.</li> <li>Strong organizational and multitasking abilities to meet deadlines and follow structured procedures.</li> <li>Adaptability and a proactive approach in a fast-evolving technology environment.</li> </ul> Preferred Qualifications <ul> <li>Experience with algorithmic trading desks, trading technology firms, or financial markets.</li> <li>Self-starter with the ability to operate independently while supporting team objectives.</li> <li>Capacity to build lasting client relationships through responsive and personalized support.</li> <li>Willingness to travel occasionally for client meetings and conferences.</li> </ul> CoinRoutes Inc. is an equal opportunity employer. We're committed to hiring the best people regardless of race, religion, sex, sexual orientation and expression, national origin, age, disability or genetics.

Client Success & Trading Support - Dubai

WORDCRAFT LEGAL TRANSLATION

Wordcraft Legal Translation is looking for a dynamic and motivated Female Arabic-Speaking Sales Specialist to join our growing team.If you enjoy client interaction, field visits, and building long-term professional relationships&mdash;especially with law firms and advocates&mdash;this role is for you.Position:Sales Specialist (Female &ndash; Arabic Speaker)Key Responsibilities:<ul><li>Promote Wordcraft&rsquo;s legal translation and related services to law firms, legal advocates, and corporate clients</li><li>Conduct field visits to law offices, courts, and corporate locations</li><li>Build and maintain strong, long-term relationships with legal professionals</li><li>Identify new business opportunities and generate qualified leads</li><li>Achieve monthly sales targets and contribute to business growth</li><li>Coordinate with internal translation, operations, and customer support teams</li><li>Follow up on quotations, client inquiries, and ongoing requirements</li></ul>Requirements:<ul><li>Fluent in Arabic and English (Mandatory)</li><li>Strong communication, negotiation, and presentation skills</li><li>Minimum 1 year of sales or business development experience</li><li>(Experience in legal translation, legal services, or B2B services is an advantage)</li><li>Comfortable with field sales and client visits</li></ul><ul><li>UAE driving license is an advantageWhat We Offer:</li></ul><ul><li>Attractive salary + performance-based incentives</li><li>Employment visa &amp; medical insurance</li><li>Professional work environment with growth opportunities</li><li>Supportive team and structured sales processes</li></ul>Job Type: Full-time Location: UAEJob Types: Full-time, PermanentPay: AED3,000.00 - AED5,000.00 per monthLanguage:<ul><li>Arabic (Required)</li></ul>

Sales & Business Development Executive (Arabic Speaker)

dubizzle

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs. Responsibilities <ul><li>Communicating with clients through various channels providing product and service information and resolving product and service problems</li><li>Resolve product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution</li><li>Processing contracts and legal documents</li><li>Keeping record of customer interactions, transactions, comments and complaints</li><li>Ensure customer satisfaction and provide professional customer support</li></ul> Requirements <ul><li>A minimum of secondary education</li><li>Preferably Undergraduate in business</li><li>At least 1-2 years of experience in a Customer Support role</li><li>Knowledge of ticketing systems and Customer support practices</li><li>Excellent verbal and written communication skills</li><li>Strong organization skills</li><li>Problem-solving and multi-tasking skills</li><li>Patient</li><li>Flexible</li><li>Enthusiastic</li><li>Empathy/Compassion</li></ul> Benefits <ul><li>A fast paced, high performing team</li><li>Multicultural environment with over 60 different nationalities</li><li>Competitive Tax-free Salary</li><li>Comprehensive Health insurance</li><li>Annual Air Ticket Allowance</li><li>Employee discounts at multiple vendors across the emirates</li><li>Rewards & Recognitions</li><li>Learning & Development</li></ul>Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Operations Support Executive (Arabic Speaker)

Introduction :We are looking for a motivated and detail-oriented Junior Graphic Designer to support the delivery of high-quality visual assets across the company&rsquo;s marketing and communication activities. This is a supporting role that works closely with the Graphic Designer, Marketing Specialist, and Online Content Creator, contributing to day-to-day production tasks while developing core design and branding skills in a professional, engineering-led environment.Kindly submit your CV using the link below.https://portal.myhr724.com/jobs/9fbff5df463559c5735b4758023d8d12e8e01bd1Key Responsibilities:<ul><li>Create visual assets for social media, website banners, and digital communications.</li><li>Assist with updating and maintaining brochures, templates, and presentation materials.</li><li>Prepare imagery, icons, mock-ups, and other visual elements for marketing campaigns and content initiatives.</li><li>Support the Graphic Designer and Marketing Specialist with production tasks, including Pre-Qualification (PQ), client presentations and other bid-related documents.</li><li>Ensure design outputs follow established brand guidelines and templates.</li><li>Maintain organised design files, image libraries, and asset repositories to support efficient collaboration.</li><li>Provide design support to Business Development and Operations teams, including materials for events and client-facing activities as required.</li></ul>Qualifications and Skill Set:<ul><li>Degree, diploma, or equivalent qualification in Graphic Design, Visual Communication, or a related field.</li><li>Proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop).</li><li>Basic understanding of branding, layout, typography, and visual hierarchy.</li><li>Strong attention to detail and willingness to learn and develop within a structured design system.</li><li>Ability to manage multiple tasks and meet deadlines with guidance and supervision.</li><li>Good communication skills and a collaborative approach to working with cross-functional teams.</li></ul>Why Join CSI Global<ul><li>Be part of a global engineering company driving innovation and excellence in technology.</li><li>Work with a passionate team that values creativity, clarity, and precision.</li><li>Gain exposure to international projects and diverse industries.</li><li>Enjoy a dynamic and collaborative work environment with growth opportunities.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED6,000.00 per month

Junior Graphic Designer

Abou Naja Intellectual Property

Job Title: Intellectual Property (IP) Specialist / IP ManagerJob Summary: The Intellectual Property (IP) Specialist is responsible for managing and protecting the intellectual property assets of the company and its clients. This role involves overseeing trademark portfolios, drafting and prosecuting patent and design applications, protecting copyrights, conducting IP audits, negotiating licensing agreements, supporting litigation, and ensuring compliance with IP laws and regulations. The IP Specialist must possess strong legal research skills, effective communication abilities, and meticulous attention to detail.Key Responsibilities:<ul><li>Management of Trademarks:</li><li>Oversee trademark portfolios, including registration, maintenance, and enforcement activities.</li><li>Ensure timely and accurate filing of trademark applications and renewals.</li><li>Expertise in Patent Law:</li><li>Draft, prosecute, and enforce patent applications.</li><li>Provide strategic advice on patent protection and infringement matters.</li><li>Expertise in Design Law:</li><li>Draft, prosecute, and enforce design applications.</li><li>Advise on design protection strategies and enforcement actions.</li><li>Protection of Copyrights:</li><li>Register and enforce copyrights to protect creative works.</li><li>Advise clients on copyright laws and best practices for protection.</li><li>Management of IP Portfolios:</li><li>Conduct comprehensive IP audits and manage intellectual property portfolios.</li><li>Devise strategies to optimize the value and protection of IP assets.</li><li>Legal Research Skills:</li><li>Conduct thorough legal research to support IP matters, including infringement analysis and validity assessments.</li><li>Stay updated on changes in IP law and relevant case law.</li><li>Negotiation of Licensing and Agreements:</li><li>Draft and negotiate licensing agreements and IP-related contracts.</li><li>Ensure terms are favorable and compliant with applicable laws and regulations.</li><li>Support in Litigation:</li><li>Assist attorneys in IP disputes and litigation processes.</li><li>Prepare documentation and evidence to support litigation efforts.</li><li>Effective Client Communication:</li><li>Communicate complex legal concepts to clients in a clear and concise manner.</li><li>Provide strategic advice and updates on IP matters to clients.</li><li>Risk Identification and Management:</li><li>Identify and mitigate IP risks through assessments and risk management strategies.</li><li>Implement measures to protect IP assets and reduce potential liabilities.</li><li>Compliance with Regulations:</li><li>Ensure compliance with intellectual property laws and regulations.</li><li>Stay abreast of changes in IP law to maintain regulatory compliance.</li><li>Collaboration within Teams:</li><li>Collaborate with cross-functional teams, including legal, technical, and business stakeholders, to achieve strategic IP objectives.</li><li>Provide IP guidance and support to various departments.</li><li>Diligence in Attention to Detail:</li><li>Review and analyze IP documents, contracts, and legal filings with meticulous attention to detail.</li><li>Ensure accuracy and thoroughness in all IP-related documentation.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Law, Intellectual Property, or a related field (J.D. or equivalent preferred).</li><li>Minimum of 5 years of experience in intellectual property law, including patent, trademark, design, and copyright.</li><li>Strong knowledge of IP laws and regulations.</li><li>Proven experience in drafting and prosecuting IP applications.</li><li>Excellent legal research and analytical skills.</li><li>Strong negotiation and contract drafting skills.</li><li>Experience supporting IP litigation processes.</li><li>Exceptional communication and client management skills.</li><li>Ability to identify and manage IP risks.</li><li>Detail-oriented with strong organizational skills.</li><li>Ability to work collaboratively with cross-functional teams.</li></ul>Key Competencies:<ul><li>Trademark management</li><li>Patent and design expertise</li><li>Copyright protection</li><li>IP portfolio management</li><li>Legal research and analysis</li><li>Licensing and agreement negotiation</li><li>Litigation support</li><li>Client communication</li><li>Risk management</li><li>Regulatory compliance</li><li>Team collaboration</li><li>Attention to detail</li></ul>Apply Now :- https://lnkd.in/etHusb9q OR hr@abounaja.comJob Types: Full-time, Permanent

IP Specialist

Explore 5315+ Client support specialist in Dubai this January. Find roles across top companies and apply now to boost your career.