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Mobinweb

Job Posting: Client Success &amp; Digital Marketing SpecialistCompany: Mobinweb Software Trading Location: Dubai, UAE Job Type: Full-time Industry: Software &amp; Online ServicesAbout MobinwebMobinweb is a dynamic Dubai-based software company specializing in web and APP development, digital marketing, ERP and accounting software support. We help businesses in the UAE and beyond build their digital presence and streamline operations. We&rsquo;re growing fast and looking for a versatile professional to join our team.Job OverviewWe are seeking a Client Success &amp; Digital Marketing Specialist&mdash;a unique hybrid role perfect for someone who loves both creative marketing and helping clients succeed. You will be the bridge between our services (web development, digital marketing, and accounting software) and our clients. Your mission: attract new leads through smart marketing and ensure our existing clients are happy, supported, and thriving.What You&rsquo;ll DoDigital Marketing (60%)<ul><li>Create and manage social media campaigns (LinkedIn, Instagram, Facebook) to promote client&rsquo;s services.</li><li>Write SEO-friendly blog posts and website content</li><li>Design simple graphics, brochures, and email newsletters using Photoshop or similar tools.</li><li>Run basic Google/Facebook ads to generate leads</li><li>Track campaign performance and suggest improvements.</li></ul>Client Support &amp; Success (40%)<ul><li>Be the first point of contact for client inquiries&mdash;especially for accounting software support.</li><li>Guide new clients through onboarding and basic training for our software and websites.</li><li>Solve basic technical issues and escalate complex problems to our development team.</li><li>Build strong client relationships&mdash;check in regularly, collect feedback, and turn happy clients into case studies.</li><li>Create helpful client resources: tutorial videos, FAQs, and user guides.</li></ul>Who You Are<ul><li>You have 2&ndash;3 years of experience in a marketing, client support, or similar role (agency experience is a plus!).</li><li>You&rsquo;re a clear communicator in English</li><li>You can create social media posts, write emails, and explain technical topics in simple terms.</li><li>You&rsquo;re familiar with basic digital marketing tools (Photoshop, Canva, Meta Business Suite, Google Analytics).</li><li>You&rsquo;re tech-savvy and willing to learn about web design and accounting software.</li><li>You&rsquo;re organized, proactive, and love helping people.</li></ul>Nice-to-Haves<ul><li>Experience with CRM or help desk tools (e.g., Zendesk, Freshdesk).</li><li>Basic knowledge of SEO and content marketing.</li><li>Understanding of UAE business landscape.</li><li>Knowdgle in Programing and coding</li></ul>What We Offer<ul><li>Competitive salary + benefits.</li><li>Opportunity to grow into a senior marketing or client success role.</li><li>Dynamic, supportive team in a fast-paced agency environment.</li><li>Hands-on experience across marketing, tech, and client relations.</li></ul>How to ApplyIf you&rsquo;re a marketing-minded people person ready to wear two hats, we&rsquo;d love to hear from you! Apply directly via Indeed.Mobinweb is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Type: Full-timePay: AED2,500.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Did you study in IT fields ? and Do you have good enough knowdgle in Web development, Digital Marketing and Are you able to give support too ?</li><li>Do you know how to use most of HTML and CSS tags ? </li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Web and Software: 2 years (Required)</li></ul>Language:<ul><li>English perfectly (Required)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Customer Service and Digital Marketing

PulseMediaNL (MENA REGION)

<div>
 We are currently seeking a highly motivated and service-oriented
 
 Customer Service Representative (Remote)
 
 to join our organization in a fully remote capacity. This position is ideal for individuals who demonstrate a strong commitment to customer satisfaction, possess exceptional communication skills, and are adept at resolving issues in a professional and efficient manner. The successful candidate will be detail-oriented, empathetic, technologically proficient, and capable of managing customer interactions across multiple communication channels.
 
 
 As a Remote Customer Service Representative, you will act as the primary liaison between the organization and its customers. In this role, you will represent the company&rsquo;s values and brand voice while working diligently to ensure a consistently positive customer experience. Your efforts will directly contribute to customer satisfaction, long-term retention, and overall brand loyalty.
 
 
 
 About The Role
 
 
 
 The Customer Service Representative (Remote) is responsible for delivering timely, accurate, and professional support to customers by addressing inquiries, resolving concerns, and providing clear and consistent information. This role requires frequent interaction with customers through various platforms, including telephone, email, live chat, and ticketing systems. In addition, you will collaborate with internal departments to support operational excellence, improve service delivery, and enhance the overall customer experience.
 
 
 This position requires a high level of accountability, discretion, and independence, as well as the ability to perform effectively in a remote work environment.
 
 
 
 Key Responsibilities
 
 
 
 Provide high-quality customer service through both inbound and outbound communications
 
 
 Respond promptly and professionally to customer inquiries via phone, email, live chat, and support ticket systems
 
 
 Investigate, troubleshoot, and resolve customer issues related to products, services, billing, accounts, or general inquiries
 
 
 Maintain a consistently professional, courteous, and customer-focused communication style
 
 
 Accurately document all customer interactions, resolutions, and follow-up actions within CRM systems
 
 
 Meet or exceed established customer satisfaction scores, response time standards, and quality assurance metrics
 
 
 Identify issues requiring escalation and coordinate with appropriate internal teams to ensure timely resolution
 
 
 Adhere to company policies, procedures, workflows, and customer service standards
 
 
 Maintain comprehensive and up-to-date knowledge of company products, services, systems, and processes
 
 
 Identify recurring issues, trends, and potential service improvements, and communicate insights to leadership
 
 
 Collaborate effectively with Customer Success, Sales, Operations, and Product teams to support organizational goals
 
 
 
 Required Qualifications
 
 
 
 Demonstrated experience in customer service, customer support, call center, or contact center environments
 
 
 Exceptional verbal and written communication skills with a strong attention to detail
 
 
 Proven ability to work independently and remain productive in a remote, work-from-home setting
 
 
 Strong analytical, problem-solving, and conflict resolution capabilities
 
 
 High degree of empathy, professionalism, patience, and emotional intelligence
 
 
 Proficiency in using CRM platforms, help desk software, and digital communication tools
 
 
 Excellent time management, multitasking, and organizational skills
 
 
 Access to a reliable high-speed internet connection and a quiet, professional home workspace
 
 
 
 Preferred Qualifications
 
 
 
 Prior experience in a remote customer service or work-from-home role
 
 
 Familiarity with customer support platforms such as Zendesk, Freshdesk, Salesforce, Intercom, or similar systems
 
 
 Experience supporting customers within e-commerce, SaaS, fintech, healthcare, or technology-driven industries
 
 
 Bilingual or multilingual communication skills
 
 
 Experience working with service-level agreements (SLAs), key performance indicators (KPIs), and performance metrics
 
 
 
 What We Offer
 
 
 
 A fully remote work environment
 
 
 
 Competitive Compensation Commensurate With Experience And Qualifications
 
 
 
 Flexible scheduling options, where applicable
 
 
 Comprehensive onboarding, paid training, and continuous professional development opportunities
 
 
 Clear career advancement pathways within Customer Support, Customer Experience, and Operations teams
 
 
 A collaborative, inclusive, and supportive organizational culture
 
 
 Performance-based incentives, recognition programs, and opportunities for growth
 
 
 
 Key Skills
 
 
 
 Customer Service Representative, Remote Customer Service, Customer Support Specialist, Virtual Customer Service, Call Center Agent, Contact Center, Client Support, Customer Experience, Customer Care, Inbound Support, Outbound Communication, Email Support, Chat Support, CRM Systems, Help Desk Software, Customer Success, Customer Service Jobs
 
 
 
 How To Apply
 
 
 
 Candidates who are dedicated to delivering exceptional customer service and are seeking a remote customer support role with long-term growth potential are encouraged to apply. Join an organization that prioritizes professionalism, effective communication, and customer satisfaction.
</div>

Customer Service Representative (Remote)

MTK IT SERVISES

We are looking for a dedicated and professional Female Customer Support Executive to handle client inquiries, provide support, and ensure excellent customer satisfaction. The candidate should have strong communication skills and the ability to manage multiple clients efficiently.Key Responsibilities:<ul><li>Handle customer queries via email, WhatsApp, and live chat</li><li>Provide accurate information about company services and products</li><li>Assist clients with account-related issues and basic troubleshooting</li><li>Maintain proper client records and communication logs</li><li>Follow up with clients to ensure issue resolution and satisfaction</li><li>Coordinate with internal teams for technical or account-related matters</li><li>Maintain a professional and friendly communication style</li><li>Support sales and onboarding process when required</li></ul>Requirements:<ul><li>Female candidate preferred</li><li>Good command of English &amp; Hindi</li><li>Strong communication and interpersonal skills</li><li>Basic knowledge of CRM, WhatsApp Business, and live chat tools</li><li>Ability to work in a fast-paced environment</li><li>Prior customer service experience preferred</li></ul>Skills:<ul><li>Communication skills</li><li>Problem-solving ability</li><li>Multitasking</li><li>Client relationship management</li><li>Attention to detail</li></ul>Preferred Experience:<ul><li>Experience in Forex / Financial services / Online platforms is an advantage.</li></ul>Job Types: Full-time, FresherPay: AED2,000.00 - AED4,000.00 per monthWillingness to travel:<ul><li>25% (Required)</li></ul>Work Location: In person

Female Customer Support Executive

WORDCRAFT LEGAL TRANSLATION

Location: Dubai BranchJob Type: Full-TimePosition Vacant : CSR- Customer Support Executive (Own Visa)Salary Range -AED 2500-AED 3500Company Overview: Wordcraft is a dynamic and growing organization and a leading provider of translation, attestation, business setup, and PRO services in Dubai, Abu Dhabi ,Ras al khaimah and Sharjah. seeking a highly motivated and efficient Candidates to join our team.Job Summary: We are seeking a proactive Customer Support Representative to deliver excellent service, resolve client inquiries, and support overall customer satisfaction. Ideal candidates will have strong communication skills and a results-driven mindset. Experience in the service or business setup industry is preferred; knowledge of attestation and translation services is a plus.Key Responsibilities:<ul><li>Collaborate with all departments to support lead generation efforts specific to translation and attestation services.</li><li>Call and identify potential clients in need of document translation, attestation, and related services.</li><li>Generate and qualify new business leads through various channels (phone, email, networking, etc.).</li><li>Engage professionally with prospects to understand their requirements and present suitable service offerings.</li><li>Promote the company&rsquo;s services including translation, attestation, business setup support, visa processing, PRO services, and related documentation services.</li><li>Meet periodic targets for qualified leads and conversions.</li><li>Address client inquiries, follow up promptly, and ensure a high level of client satisfaction and engagement.</li><li>Build and maintain a strong professional reputation to encourage repeat business and referrals.</li><li>Stay up-to-date with industry trends, service updates, and competitive activities.</li><li>Collaborate closely with management to align lead generation efforts with company objectives.</li></ul>Requirements:<ul><li>Experience in lead generation or customer service, preferably in translation or attestation services.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>Ability to work independently and manage time efficiently.</li><li>Target-driven with a creative approach to client engagement.</li><li>Familiar with call etiquette, customer service standards, and basic compliance related to documentation.</li><li>Self-motivated with a strong commitment to achieving goals.</li><li>Should be on own visa</li></ul>What We Offer:<ul><li>Competitive salary with high-performance incentives</li><li>Career growth opportunities within the company.</li><li>A supportive and dynamic work environment</li><li>Comprehensive training to enhance your skills.</li></ul>Are you ready to boost your career ? Apply now! at careers@wordcraft.ae Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,500.00 per monthExperience:<ul><li>customer service: 2 years (Required)</li></ul>

CSR - Customer Support Executive (Own Visa)

Al Haktur IT Solutions

<div>Al Haktur IT Solutions is looking for a dedicated and customer-focused Customer Care Executive to join our growing team in Dubai. This role is ideal for a professional who is passionate about delivering exceptional service, resolving client concerns efficiently, and maintaining strong customer relationships within a dynamic IT solutions environment.

Key Responsibilities:
<ul>
<li>Respond to customer inquiries via phone, email, and chat in a timely manner.</li>
<li>Provide accurate information about company products and IT services.</li>
<li>Handle customer complaints professionally and offer effective solutions.</li>
<li>Escalate complex technical issues to the appropriate technical support team.</li>
<li>Maintain detailed records of customer interactions and service requests.</li>
<li>Follow up with customers to ensure issue resolution and satisfaction.</li>
<li>Assist in onboarding new clients and guiding them through service processes.</li>
<li>Coordinate with internal departments to ensure smooth service delivery.</li>
<li>Contribute to improving customer service procedures and standards.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree or diploma in Business Administration, IT, or a related field.</li>
<li>1&ndash;3 years of experience in customer service, preferably in the IT industry.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Strong problem-solving and conflict-resolution abilities.</li>
<li>Proficiency in MS Office and CRM software.</li>
<li>Ability to work under pressure and manage multiple customer requests.</li>
<li>Professional and positive attitude.</li>
</ul>
Skills &amp; Competencies:
<ul>
<li>Strong interpersonal skills</li>
<li>Customer-oriented mindset</li>
<li>Patience and active listening ability</li>
<li>Time management and organizational skills</li>
<li>Team-oriented with a proactive approach</li>
</ul>
At Al Haktur IT Solutions, customer satisfaction is at the core of our success. This Customer Care Executive position in Dubai offers an excellent opportunity to build a rewarding career while contributing to a company that values professionalism, innovation, and exceptional client support.</div>

Customer Care Executive

Binance

<div><div>Binance is a leading global blockchain ecosystem behind the world&rsquo;s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.</div><div></div><div> 
About Binance VIP &amp; Institutional Team</div><div>
Built by the world's largest digital asset exchange by trading volume, Binance VIP and Institutional offers access to digital asset solutions for VIP clients and institutions. We work closely with a wide range of market participants, including individual traders, high-frequency trading (HFT) and proprietary trading firms, hedge funds, asset managers and family offices, market makers and brokers, investment banks, corporations, fintech firms, and more. Join us to be part of a team that provides top-tier services to the most influential players in the crypto industry.</div> 
<div></div>
<h3 class="jobSectionHeader">
Responsibilities</h3><ul><li>
Serve as the point of contact supporting our highest value customers and institutions on Binance&rsquo;s various products</li><li>
Provide dedicated and prompt support to our institutional and VIP customers via different communication channels</li><li>
Provide sufficient guidance and support to VIP customers on integrating and using Binance&rsquo;s system including the use of API</li><li>
Being the first line support for all account and system related issuesServe as the representative of VIP customers to internal teams including account, finance, risk and products</li><li>
Collect customer feedback and manage projects to realise the product change requirements</li><li>
Provide system and product updates to customers to ensure they are aware of all the major changes in time</li></ul><h3 class="jobSectionHeader">
Requirements</h3><ul><li>
Minimum of 3 years of relevant experience in a client/trading desk support role in financial services</li><li>
Solid understanding of trading platforms and exchange, including knowledge of trading orders and execution processes</li><li>
Playing a client manager role and able to support client&rsquo;s growth and business development</li><li>
Understanding of crypto derivative trading products</li><li>
Outstanding problem solving skills with the ability to resolve issues under high pressure</li><li>
Excellent communication skills to facilitate cross departmental communication</li><li>
Able to participate in an on-call rotation, as required by the business
</li><li>Bilingual English/Mandarin is mandatory to coordinate with overseas partners and stakeholders</li><li>
Hands-on experience in API trading is a strong plus</li><li>
Understanding of cryptocurrency concepts, e.g. blockchain transactions, is a strong plus</li><li>
Knowledge of derivative and other trading products is a strong plus, e.g. knowledge of futures</li></ul><div>
Why Binance</div><ul><li>Shape the future with the world&rsquo;s leading blockchain ecosystem</li><li>Collaborate with world-class talent in a user-centric global organization with a flat structure</li><li>Tackle unique, fast-paced projects with autonomy in an innovative environment</li><li>Thrive in a results-driven workplace with opportunities for career growth and continuous learning</li><li>Competitive salary and company benefits</li><li>Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)</li></ul><div></div><div> 
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.</div><div>
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.</div>

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</div>

Trading Support Specialist - VIP & Institutional (MENA)

Onetech IT Solutions

Job Summary:The IT Support Specialist will provide technical assistance and support for our clients' technology needs. The ideal candidate will have strong troubleshooting skills, a customer-oriented attitude, and the ability to resolve technical issues promptly. As an IT Support Specialist at Onetech, you&rsquo;ll be responsible for managing user support requests, maintaining IT infrastructure, and ensuring seamless IT operations.Key Responsibilities:<ul><li>Provide technical support and resolve IT-related issues, including hardware, software, network, and peripheral equipment.</li><li>Perform installation, configuration, and maintenance of IT equipment, including computers, printers, and networking devices at client premises.</li><li>Assist clients via phone, email, and remote access, ensuring timely and professional communication.</li><li>Carry out structured cabling work, including installation and management of Ethernet cables, patch panels, and switches.</li><li>Troubleshoot system errors, perform diagnostics, and ensure swift resolutions for any technical issues.</li><li>Set up and configure network devices such as routers, firewalls, and wireless access points at client sites</li><li>Troubleshoot network connectivity issues and ensure all systems are running efficiently.</li><li>Support IT security initiatives, monitoring systems, and performing regular updates and maintenance.</li><li>Assist with security updates, backups, and data recovery at client locations</li><li>Document technical procedures and configurations for each client engagement</li><li>Provide training and guidance to client staff on basic troubleshooting and system usage</li></ul>Qualifications:<ul><li>Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).</li><li>1-2 years of experience in IT support, including field-based work and cabling</li><li>Strong understanding of Windows and Mac operating systems, and IT management tools</li><li>Hands-on experience with network protocols (TCP/IP, DNS, DHCP) and basic network configuration</li><li>Experience in structured cabling, network installation, and cable management tools.</li><li>Familiarity with cloud platforms (AWS, Azure) is an advantage</li></ul>Skills and Competencies:<ul><li>Strong troubleshooting and problem-solving skills</li><li>Ability to work independently at client sites with minimal supervision</li><li>Excellent communication and customer service skills</li><li>Strong attention to detail and organizational skills</li><li>Ability to manage multiple on-site tasks and prioritize effectively</li></ul>Job Types: Full-time, Permanent, FresherPay: AED2,000.00 - AED3,000.00 per month

IT Support

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