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client support specialist

Foodics

Customer Support Specialist OverviewFoodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across five countries, including the UAE, Egypt, Jordan, and Kuwait, we serve customers and partners in over 35 countries worldwide. Our products have processed over 6 billion orders, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has completed three rounds of funding, the latest raising $170 million in the largest SaaS funding round in MENA, boosting our ability to serve business owners.The Job in a NutshellAs a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. You will be the first line of support for customers with a primary focus on providing optimum service at all times. Responsibilities <ul><li>Handle and provide accurate answers for client inquiries</li><li>Escalate and follow up with concerned teams as needed until case resolution</li><li>Document communication logs into our CRM and ticketing systems with accuracy</li><li>Train clients on using Foodics products via multiple virtual channels</li><li>Report daily events to team leaders and highlight areas needing attention</li></ul> Qualifications <ul><li>Bachelor's degree in any major (preferred)</li><li>0 - 1 year of experience in call center or customer service roles</li><li>High fluency in English, especially verbal communication (must)</li><li>Excellent typing skills (must)</li><li>Comfortable and skilled in delivering training (preferred)</li><li>Willing to work hard and autonomously to handle customer cases until resolution</li><li>Strong communication and problem-solving abilities</li><li>Comfortable performing routine tasks while maintaining quality standards</li></ul> What We Offer You <ul><li>Highly competitive compensation packages, including bonuses and the potential for shares</li><li>Regular training and an annual learning stipend to grow professionally</li><li>Join a team of professionals from over 30 nationalities working in 14 countries</li><li>Autonomy, mentoring, and challenging goals that create opportunities for you and the company</li></ul>

Customer Support Specialist

Magic

Magic Global Village, Dubai, United Arab Emirates Overview Join or sign in to find your next jobRole: Bilingual Customer Support Specialist - Freelance, RemoteMagic Global Village, Dubai, United Arab EmiratesJoin to apply for the Bilingual Customer Support Specialist - Freelance, Remote role at MagicLocation: Global+Compensation: $7.00 / hour Description About the Client: Our client is a fast-growing education services company based in California, dedicated to providing personalized academic support to K-12 students. They specialize in college counseling, test preparation, and enrichment programs that help students achieve admission into top universities worldwide. With a strong record of success and a commitment to student excellence, they offer both online and in-person services to families across diverse backgrounds.Why does this role exist? This role exists to ensure seamless communication and support for students and parents while maintaining smooth operations behind the scenes. The client needs a proactive professional who can manage daily communications, coordinate class schedules, and provide timely updates to both families and instructors. By hiring for this position, the client's goal is to deliver a high-quality customer experience that reduces stress for families and allows instructors to focus on teaching. The Impact you'll make Customer Support & Communication<ul><li>Respond promptly to emails and live chats from students and parents.</li><li>Conduct light follow-up calls when necessary to confirm attendance or resolve concerns.</li><li>Use WeChat for external communications and GChat for internal team updates.</li></ul>Scheduling & Calendar Management<ul><li>Coordinate class schedules and ensure accurate updates to the shared calendar.</li><li>Add new classes and sessions to the calendar.</li><li>Remind and follow up with students and parents about scheduled sessions.</li></ul>Student & Instructor Coordination<ul><li>Review and update student profiles with accurate information.</li><li>Share important updates with instructor groups to ensure smooth class delivery.</li><li>Act as a liaison between students, parents, and instructors for scheduling and class attendance.</li></ul>Administrative Organization<ul><li>Maintain clear records of student interactions and class schedules.</li><li>Support the client's platforms and websites with accurate inputs.</li><li>Assist in coordinating events or special sessions when needed.</li></ul> Skills, Knowledge and Expertise Required:<ul><li>Minimum 1-2 years of customer service experience (email, chat, and/or phone).</li><li>Proven experience supporting a service-based business or education-related services.</li><li>Strong bilingual skills: English and Mandarin (written and spoken).</li><li>Demonstrated ability to manage calendars and schedules.</li><li>Strong organizational skills with high attention to detail.</li><li>WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.</li><li>Internet speed of at least 40MBPS</li><li>Headset with an extended mic that has noise cancellation and a webcam</li><li>Back-up computer and internet connection</li><li>Quiet, dedicated workspace at home</li></ul>Your Superpowers:<ul><li>Excellent written and verbal communication skills in English and Mandarin.</li><li>Tech-savvy with strong working knowledge of Google Workspace (Gmail, GDocs, GSheets, GMeet, Calendar).</li><li>Adaptability to quickly learn client platforms and tools</li><li>Strong interpersonal skills-empathetic, patient, and proactive.</li><li>Detail-oriented with the ability to manage multiple tasks simultaneously.</li></ul>You should apply if <ul><li>You enjoy helping students and parents feel supported and well-informed.</li><li>You are proactive, adaptable, and thrive in fast-paced environments.</li><li>You believe in the importance of education and are motivated by making a difference in students' academic journeys.</li><li>You value accuracy, clear communication, and take pride in being detail-oriented.</li><li>You're comfortable working independently while being a reliable team player.</li></ul> What to expect Work Setup:<ul><li>Remote position</li><li>Must have a reliable internet connection and a quiet workspace</li><li>Required to provide own computer with Intel Core i5 or equivalent or higher</li></ul>Working Hours:<ul><li>32 hours per week</li><li>10 AM-7 PM Pacific Time, with 1 hour unpaid break</li><li>Thursday to Sunday, Pacific Time</li></ul>Compensation:<ul><li>$7 per hour</li><li>No benefits package included</li></ul> Benefits <ul><li>Seniority level</li><li>Executive</li></ul> Employment type <ul><li>Part-time</li></ul> Job function <ul><li>Other</li><li>Industries: Software Development</li></ul>Referrals increase your chances of interviewing at Magic by 2xGet notified about new Customer Support Specialist jobs in Global Village, Dubai, United Arab Emirates.Dubai, Dubai, United Arab Emirates 3 hours agoAccounts Receivable Specialist - Freelance, RemoteGlobal Village, Dubai, United Arab Emirates 2 days agoATM Technician Customer Support (UAE Nationals only)Bilingual Executive Assistant - Freelance, RemoteGlobal Village, Dubai, United Arab Emirates 1 month agoGlobal Village, Dubai, United Arab Emirates 23 hours agoWe're unlocking community knowledge in a new way. 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Bilingual Customer Support Specialist - Freelance, Remote

Yalla Group Limited (NYSE:YALA)

Get AI-powered advice on this job and more exclusive features.Yalla Group Limited is the largest MENA-based online social networking and gaming company, in terms of revenue in 2022. The Company operates two flagship mobile applications, Yalla, a voice-centric group chat platform, and Yalla Ludo, a casual gaming application featuring online versions of board games, popular in MENA, with in-game voice chat and localized Majlis functionality. Role Description This is a full-time on-site role for a VIP Customer Support Specialist located in Dubai, United Arab Emirates. The VIP Customer Support Specialist will be responsible for providing exceptional customer support to VIP clients, ensuring high levels of customer satisfaction through effective communication and technical support. Qualifications <ul><li>Customer Support, Technical Support, and Analytical Skills</li><li>Strong Interpersonal Skills and Customer Satisfaction focus</li><li>Experience in handling VIP clients</li><li>Ability to work in a fast-paced environment and prioritize tasks effectively</li><li>Excellent problem-solving abilities and attention to detail</li><li>Fluency in Arabic and English is mandatory.</li><li>Previous experience in the online social networking or gaming industry is a plus</li></ul>Referrals increase your chances of interviewing at Yalla Group Limited (NYSE:YALA) by 2x

VIP Customer Support Specialist

CoinRoutes

Client Success & Trading Support Location: Dubai, UAE About CoinRoutes Inc. CoinRoutes Inc. is a leading provider of smart-order routing and algorithmic trading tools for crypto-assets, offering our clients a high-performance, algorithmic trading solution and unparalleled customer support. We work with some of the largest crypto funds and trading firms, building lasting relationships through one-on-one interactions, rapid response times, and high-touch client service. We're looking for an exceptional individual with a finance background who can enhance our client relationships while providing technical support in a dynamic, fast-paced environment. Position Details The Trading Support & Client Relationship role will serve as the primary point of contact for both technical support and relationship management, ensuring that clients receive seamless service, technical expertise, and support tailored to their needs. This role requires relocation to Dubai, UAE, and previous experience in the finance or crypto industry. Responsibilities <ul> <li>Client Interaction & Relationship Management: <ul> <li>Serve as a key contact for clients, responding to inquiries and providing proactive assistance through email, Slack, Telegram, phone, email, and other channels.</li> <li>Establish and maintain strong client relationships, understanding their specific needs to provide customized support and advice.</li> <li>Conduct one-on-one client consults to demonstrate and explain available order algorithms and parameters, addressing questions about trading strategies and technology.</li> </ul> </li> <li>Technical Support & Troubleshooting: <ul> <li>Act as the first line of support for technical issues, troubleshooting and resolving client issues related to the front-end UI, API connectivity (REST, WebSocket, FIX), and backend systems.</li> <li>Document issues comprehensively, following tickets through to resolution and escalating complex issues as needed.</li> <li>Collaborate with internal teams, including development and sales, to communicate client feedback and help refine products and services.</li> </ul> </li> <li>Product Knowledge & Client Education: <ul> <li>Educate clients on CoinRoutes products, including algorithmic suites and trading parameters, to enhance their understanding and effective use of our tools.</li> <li>Stay updated on cryptocurrency trading and financial markets to provide valuable insights and guidance to clients.</li> <li>Assist with quality-assurance testing, contributing to a collaborative and supportive team culture.</li> </ul> </li> </ul> Requirements <ul> <li>2-4 years of experience in finance, crypto, or a related field with an understanding of trading products (spot trading, derivatives, futures).</li> <li>Willingness to relocate and work in our Dubai office in person.</li> <li>Excellent interpersonal and communication skills with the ability to provide high-touch client service.</li> <li>Technical troubleshooting skills related to APIs (REST, WebSocket, FIX), and system logs.</li> <li>Strong organizational and multitasking abilities to meet deadlines and follow structured procedures.</li> <li>Adaptability and a proactive approach in a fast-evolving technology environment.</li> </ul> Preferred Qualifications <ul> <li>Experience with algorithmic trading desks, trading technology firms, or financial markets.</li> <li>Self-starter with the ability to operate independently while supporting team objectives.</li> <li>Capacity to build lasting client relationships through responsive and personalized support.</li> <li>Willingness to travel occasionally for client meetings and conferences.</li> </ul> CoinRoutes Inc. is an equal opportunity employer. We're committed to hiring the best people regardless of race, religion, sex, sexual orientation and expression, national origin, age, disability or genetics.

Client Success & Trading Support - Dubai

Fresha

<div>
 
 About Fresha
 
 
 
 Fresha is the leading marketplace platform for beauty &amp; wellness trusted by millions of consumers and businesses worldwide. Fresha is used by 130,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date.
 
 
 The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.
 
 
 Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions.
 
 
 Fresha&rsquo;s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.
 
 
 The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google
 
 
 
 Role Overview
 
 
 
 Given our exciting and progressive growth plans, we are looking for an exceptional B2B Software Support Specialist to come and join our global Software as a service business.
 
 
 Working collaboratively with partners, you will be accountable for Support tickets and communicate via different channels email, voice/phone, live chat, Social Media, WhatsApp, and SMS at Fresha.
 
 
 This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.
 
 
 
 Delight our partners and their clients
 
 
 
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 Resolve support tickets and partner contacts (from various channels and sources) using our ticketing system Hubspot, and support our partner&rsquo;s clients
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 Identify the root cause of issues and problems our partners are experiencing and proactively flag recurring issues, bugs and contact trends to your TL and the Fresha product teams
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 Take a consultative approach to supporting our partners to make sure they are getting the most out of our software to drive partner retention
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 Find creative solutions to partner problems and identify opportunities to improve our partners experience with Fresha and to generate more revenue for the business
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 Be a proactive problem solver, going the extra mile to delight our partners
 
 
 </li>
 </ul>
 
 Testing and investigating
 
 
 
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 Proactively test and investigate problems that our partners raise in our software
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 Reproduce the issues and problems in your own test account and test solutions to the problem that you are solving
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 Maintain your own test account and make sure all features and functionality are up to date, active and usable for testing purposes
 
 
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 </ul>
 
 High Performance
 
 
 
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 Be a high performer in the team, exceeding expectations in product knowledge, KPI achievement and living the values of Fresha
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 Adhere to our Service Level Agreement (SLA) and prioritise timely resolution of tickets
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 Take responsibility for your own performance and development, constantly learning and developing in the role and progressing through the CX structure
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 Support your CX colleagues to achieve their targets and become high performers
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 Constantly strive to raise the standards across the team to create a high performing culture
 
 
 </li>
 </ul>
 
 How To Be Successful At Fresha
 
 
 
 <ul>
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 Curious problem solver, you want to get to the root cause of problems and find creative solutions to exceed our partners expectations
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 Passionate about delighting our partners and their clients so they never want to leave Fresha and advocate for the brand
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 Deliver high quality written responses in English to partner questions and queries
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 Technical mindset, comfortable using, navigating and explaining how to use our multifaceted Health and wellness software
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 Ability to work at pace, continually learning as our software continue to grow and evolve
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 Comfortable dealing with ambiguity and learning through testing and using the product
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 Enthusiasm, positivity and a can do attitude
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 Comfortable taking feedback on board, applying it to your daily activities and demonstrating humility
 
 
 </li>
 </ul>
 
 Inclusive workforce
 
 
 
 At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.
 
 
 We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.
 
 
 We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.
 
 
 If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.
</div>

B2B Software Customer Support Specialist (Dubai)

Orbit Pix information technology llc

Job Description: Sales Specialist - IT SolutionsPosition: Sales Specialist - IT Solutions Location: Dubai, UAEJob Overview:We are seeking a highly motivated and results-driven Sales Specialist with an in-depth understanding of IT hardware, wireless solutions, ELV systems, and home automation. The ideal candidate will have proven experience in CCTV, IP telephony, AV automation, and project-based sales. You will be responsible for driving sales, developing new business relationships, and managing large-scale projects in the IT and AV sectors. A solid technical understanding of IT hardware, ELV, and smart systems is required.Key Responsibilities:<ul><li>Sales Execution: Drive sales of CCTV, wireless solutions, home automation, AV automation, and IP telephony systems to businesses and residential clients.</li><li>OEM and Project Sales: Manage relationships with OEMs, distributors, and system integrators to execute and close projects in the ELV, IT, and AV sectors.</li><li>Pre-Sales Support: Provide technical consultation and product recommendations, ensuring the solutions meet client specifications.</li><li>Project Management: Coordinate the end-to-end process for system installations and integration, from initial client meetings to post-sales support.</li><li>Market Research: Stay updated on industry trends, technology advancements, and competitors to identify new business opportunities.</li><li>Client Relationship Management: Build and maintain strong relationships with clients to ensure long-term business growth and repeat sales.</li></ul>Requirements:<ul><li>Minimum 3 years of experience in sales of IT hardware, wireless solutions, CCTV, AV systems, and ELV solutions.</li><li>Proven track record of sales success with OEMs and managing large-scale projects.</li><li>Hands-on experience with AV automation, wireless networks, and home automation systems.</li><li>Strong technical knowledge in IT hardware, networking, and smart systems.</li><li>Excellent communication and negotiation skills.</li><li>Valid UAE driving license and willingness to travel for client meetings and site visits.</li></ul>Job Type: Full-timePay: AED3,500.00 - AED7,000.00 per month

IT Sales Executive / Corporate Sales/BDM

SCHOLARIX GLOBAL CONSULTANT

Odoo Telesales Specialist / Call Center AgentDepartment: Sales &amp; Customer RelationsEmployment Type: Full-Time | On-SiteReports To: Sales ManagerSalary: 2,500 + 5-7% Gross CommissionABOUT THE ROLEWe're looking for an energetic Telesales Specialist to join our sales team. You'll make outbound calls to prospective clients, consult on Odoo-based solutions, and drive sales through effective communication. If you're confident, articulate, and enjoy helping businesses find the right technology solutions, this role is for you.*Sales &amp; Consulting*- Make outbound calls to introduce and promote Odoo products and services- Understand client needs and recommend appropriate solutions- Deliver product presentations and follow up with leads consistently- Meet and exceed monthly sales targets*Customer Management*- Build positive relationships through professional communication- Record all interactions and sales activities in the CRM system- Address client inquiries and objections with confidence- Provide follow-up support to ensure customer satisfactionHOW TO APPLYSubmit your CV to: info@scholarixglobal.comOr apply directly at: **https://scholarixglobal.com/jobs/apply/telesales-specialist-call-center-agent-2**We're committed to creating a diverse and inclusive workplace. All qualified applicants will receive equal consideration for employment.Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Odoo Telesales Specialist

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