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club lounge attendant

IHG Hotels & Resorts

Overview <p>Join to apply for the <b>Club Lounge Agent - Club InterContinental - InterContinental Hotel Dubai Festival City</b> role at <b>IHG Hotels & Resorts</b>.</p><p>Do you see yourself as a Front Desk Agent for InterContinental Hotel Dubai Festival City? As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Our hotels cultivate a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.</p><p>We are part of the InterContinental Hotels Group at Dubai Festival City, which includes four hotels and a range of facilities. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.</p> Responsibilities <ul><li>Be the warm welcome that kicks off a memorable guest experience</li><li>Acknowledge IHG Rewards Club members and returning guests, in person or on the phone</li><li>Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay</li><li>Handle cash and credit transactions</li><li>Start every stay right by swiftly checking guests in and out - take IDs and hand out room keys</li><li>Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns</li><li>Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary</li><li>Stay safe by following our safety procedures and reporting incidents</li><li>Take pride in your appearance and place as a brand ambassador</li><li>Always know what events and activities are on the day's schedule</li><li>Jump into other ad-hoc duties when your colleagues need your help</li></ul> What we need from you <ul><li>Communication skills - guests and colleagues will need to come to you with concerns as well as compliments</li><li>Fluency in English; extra languages are a plus but not essential</li><li>Literate and tech-savvy - reading, writing, basic maths and computers; experience in our reservations system, Opera</li><li>Flexibility - night, weekend and holiday shifts are part of the job</li><li>High school diploma or equivalent; college or university degree would be a bonus but not essential</li><li>Experience - ideally at least two years in a front desk or guest service position in a 5-star property</li><li>Ability to work independently and within a team</li></ul> What you can expect from us <p>We provide a competitive salary and a wide range of benefits designed to help you live your best work life, including generous room discounts and strong training programs. We promote a culture of trust, support, and acceptance, and are committed to wellbeing and a inclusive workplace through our myWellbeing framework.</p><p>IHG Hotels & Resorts is an equal opportunity employer. We welcome diverse backgrounds, experiences, and perspectives and believe in room to belong, grow, and make a difference for every team member.</p>

Club Lounge Agent - Club InterContinental - InterContinental Hotel Dubai Festival City

Kerzner International

<p>Press Tab to Move to Skip to Content Link</p><p>At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests' expectations at every possible turn.</p><p><br>Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple's retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it's our passion.</p><p><b>About The Role</b></p><p>As a successful Commis 1 you will be joining our professional kitchen team at a level where the only way is up! If you already know some kitchen basics, our team of award-winning Chefs will continue your training and assist you on your chosen career path. It is essential that you have some professional kitchen experience and are dedicated to becoming a world class Chef.</p><p><b>About You</b></p><p>The ideal candidate will have 1-2 years' of experience in a similar role with a proven track record of working in an international luxury hotel. The successful candidate must possess excellent communication skills, be a team player, manage multiple tasks and have confidence in dealing with a diverse set of clienteles.</p><p>Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</p>

Commis 1 Opportunities - Atlantis Dubai

Accor

<div><div>Company Description</div><p><br>
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa - The Art Of Well Being and the Fairmont Falcons Kids&rsquo; Club.</p><div><br>
Job Description</div><br>
<ul><li>
Oversees the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.</li><li>
Incorporate duties specific to In-Room Dining management, emphasizing the synchronization of service standards and menu offerings between the lobby lounge restaurant and IRD.</li><li>
Oversee the seamless execution of service delivery that meets room service expectations, focusing on timing, food quality, and the customization of orders to cater to guest preferences.</li><li>
Develop and implement strategies to enhance revenue and operational efficiency across the lobby lounge restaurant and IRD services. Initiate promotional campaigns, special offers, and loyalty programs that cater to both regular and in-room guests, driving both satisfaction and profitability.</li><li>
Manage logistical challenges specific to IRD, such as ensuring the timely delivery of meals, maintaining food safety and quality during transport, and coordinating with housekeeping to guarantee guest satisfaction and adherence to service standards.</li><li>
Maintains records of staff periodic manner and operating costs.</li><li>
Provides feedback and coaching to the Team regularly.</li><li>
Treats all Team Members fairly, with respect.</li><li>
Sets high standards for appropriate team behavior on shift.</li><li>
Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures.</li><li>
Handles guest complaints in restaurants.</li><li>
Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.</li><li>
Maintains budget and employee records, prepare payroll, and pay bills, or monitor bookkeeping records.</li><li>
Checks the quality of deliveries of fresh food and baked goods.</li><li>
Meets with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items.</li><li>
Arranges for maintenance and repair of equipment and other services.</li><li>
Totals receipts and balance against sales, deposit receipts, and lock facility at end of day.</li><li>
Ensures new products are executed properly the following rollout.</li><li>
Is capable of handling irate customers with a friendly/calm attitude.</li><li>
Ensures product quality and great service.</li><li>
Shows enthusiasm about guest within the restaurant.</li><li>
Is flexible in dealing with changes/problems (e.g., being short staffed).</li><li>
Effectively forecasts restaurant needs.</li><li>
Shifts priorities and goals as work demands change.</li><li>
Priorities tasks effectively to ensure most important tasks are completed on time.</li><li>
Seeks, listens and responds to Guest feedback.</li><li>
Coaches team on how to exceed Guest expectations.</li><li>
Does not blame others; takes accountability for problems.</li><li>
Effectively identifies restaurant problems through reports and can ideate &amp; execute to resolve the same.</li><li>
Is proficient in using computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.</li><li>
Is proficient in Point of sale (POS) software, inventory software, Restaurant guest satisfactory tracking software etc.</li><li>
You will adhere to Hotel&rsquo;s Hygiene and HACCP standards and ensure it&rsquo;s Standard Operating Procedures and Requirements are fully met.</li><li>
Assists in planning regular and special event Menu.</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Excellent reading, writing and oral proficiency in English</li><li>
Experienced in all aspects of restaurants service</li><li>
Must have experience in Lobby Lounge and/or In-Room-Dining</li><li>
Must be well-presented and professionally groomed at all times</li><li>
Excellent leader and trainer with strong interpersonal skills and attention to detail</li><li>
Ability to motivate employees to work as a team effectively and productively</li><li>
Must possess good communication skills for dealing with diverse staff</li><li>
Ability to coordinate and prioritize multiple tasks</li></ul></div>

Outlet Manager (Lobby Lounge and/or In-Room Dining)

The First Group

<div>Overview:
<p>
Soluna Restaurants and Beach Club is a Mediterranean-inspired beach club, located at the Balqis Residences on the Palm Jumeirah. Soluna offers exclusive access and unparalleled experiences to guests of The First Group Hospitality&rsquo;s portfolio of brands.</p><p><br>
Guests can opt for sun loungers or private cabanas and choose from a range of water sports, available at the beach. Nestled amid Dubai&rsquo;s breath-taking coastline, Soluna boasts a range of highly recommended homegrown multi-cuisine options, including artisanal pastries at Risen Caf&eacute; and Artisanal Bakery, and contemporary dining at &Egrave;nas. A daily beach and poolside menu is also available.</p><p><br>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Soluna Restaurants and Beach Club.</p>
Job Description:
<div><b>
Job Summary:</b><br>
We are seeking a Public Area Attendant to join our hospitality team. This position is responsible for maintaining cleanliness and orderliness in public spaces such as lobbies, hallways, elevators, and other common areas. The ideal candidate will have a strong attention to detail, excellent time-management skills, and the ability to work independently and as part of a team.</div><div></div><div><b><br>
Job Description:</b></div><ul><li>
Clean public areas, including sweeping, mopping, vacuuming, dusting, and polishing surfaces.</li><li>
Ensure that trash cans are emptied and waste is disposed of properly.</li><li>
Restock supplies in public areas such as restrooms, including towels, toilet paper, soap, and other toiletries.</li><li>
Report any maintenance issues encountered while cleaning public areas, such as broken fixtures, burned-out light bulbs, or damaged furniture.</li><li>
Interact with guests and visitors in public areas, providing directions, answering questions, and assisting with any needs or requests they may have.</li><li>
Maintain a safe and secure environment in public areas, which may include monitoring for potential hazards, reporting suspicious behavior, and following established security protocols.</li><li>
Work as part of a larger team of housekeeping and maintenance staff, collaborating to ensure that all areas of the property are well-maintained and clean.</li></ul>
Desired Skill &amp; Expertise:
<div><b>
Qualifications:</b></div><ul><li>
High school diploma or equivalent.</li><li>
Previous cleaning or housekeeping experience preferred.</li><li>
Excellent communication and customer service skills.</li><li>
Ability to work independently and as part of a team.</li><li>
Ability to stand, walk, and lift for extended periods of time.</li></ul></div>

Public Area Attendant

Raffles

<div><b>Company Description</b><p><br>
An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.</p><b><br>
Job Description</b><p><b><br>
PURPOSE OF POSITION</b></p><p>
To be responsible for all activities relevant to Raffles Club guests such as the reception, private check in / out, cashiering, foreign exchange and assisting guests with inquiries.</p><p><b>
KEY ROLES &amp; RESPONSIBILITIES</b></p><ul><li>
Greet guests at all times in a friendly and helpful manner</li><li>
Register and room all Raffles Club guest arrivals according to established procedures</li><li>
Perform check-in, check-out and room change procedures and ensure all data is accurately entered into the hotel system</li><li>
Liaise closely with Butlers to escort and do follow-ups on guest requests or requirements</li><li>
Maintains cashier float and ensure accurate daily report of all money received</li><li>
Cashes hotel guests&rsquo; personal and travelers checks and assists with currency exchange</li><li>
Keeps abreast of all modifications to accounting policies and procedures</li><li>
Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs and Hotel Loyalty programs (Raffles Ambassadors)</li><li>
Attend to guest&rsquo;s complaints, inquiries and requests; refer problems to supervisor/Assistant Manager if he/she unable to assist</li><li>
Is familiar with other Raffles properties so that guests indicating any next destination on the registration card can be &ldquo;sold&rdquo; on an onward booking to another Raffles property</li><li>
Ensure that guests depart the hotel with a positive impression of the hotel service</li><li>
Perform audit balances and prepare all reports for audit in an orderly fashion</li><li>
Maintain comprehensive knowledge of standard reservation procedures</li><li>
Offer secretarial duties for guests such as faxing, posting, copying, scanning etc.</li><li>
Maintain exemplary department standards of behavior and appearance and attitude</li><li>
Ensure that Reception and Lounge work area is clean and in an orderly state at all times</li><li>
Performs related duties and special projects assigned</li><li>
Adhere to OH&amp;S policies and procedures</li><li>
Set up for Breakfast, High-Tea &amp; Cocktail Hour &amp; ensure timely replenishment of amenities</li><li>
Forecast weekly stock intake on food and beverage in the lounge</li></ul><br>
<b>
Qualifications</b><p><b><br>
PERSONAL ATTRIBUTES</b></p><ul><li>
Good level of engagement with guests</li><li>
Ability to work cohesively as a team with a multi-cultural workforce</li><li>
Excellent communication skills</li><li>
High level of integrity, enthusiasm, dedication, support for continuous improvement</li><li>
Good knowledge of Front Office and F&amp;B Operations</li></ul><p><b>
QUALIFICATIONS</b></p><ul><li>
Post Secondary school education or Diploma from School for Tourism &amp; Hotel Management<b>
</b></li></ul><p><b>EXPERIENCE</b></p><ul><li>
Minimum 1 - 2 years&rsquo; relevant experience in customer service/guest relations</li></ul><br>
<b>
Additional Information</b><p><br>
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates</p></div>

Raffles Club Agent

<div><div>Company Description</div><p><br>
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa and the Fairmont Falcons Kids&rsquo; Club.</p><div><br>
Job Description</div><br>
<ul><li>
Issue uniforms and linens to staff according to systems and the procedures by the hotel management. Makes inventory and control the movement of soiled, damaged and fresh linens and uniforms.</li><li>
Follow all company and safety and security policies and procedures.</li><li>
Report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.</li><li>
Ensure all uniforms and linens are clean and in good condition.</li><li>
Conduct quarterly inventory of Room linens, F&amp;B linens and colleague uniforms.</li><li>
Conduct Weekly Inventory of Laundry supplies and chemicals.</li><li>
Report faulty equipment, maintenance needs, and safety hazards to manager and to Engineering Department.</li><li>
Train employees on all laundry procedures, including safety procedures and equipment operation.</li><li>
Verify that laundry requests are completed for each department as needed.</li><li>
Operate and monitor washing, dry cleaning, ironing and drying machinery.</li><li>
Inspect linens and terry for damage.</li><li>
Assist manager in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.</li><li>
Accomplished monthly production report, payroll and overtime.</li><li>
Coordinates with the suppliers and outside contractors.</li><li>
Report any guest laundry discrepancies.</li><li>
To ensure the quality of all guest laundry according to Hotel Standards.</li><li>
To ensure that all preferences and guest requirements are met.</li><li>
Washing and Pressing all guest laundry, uniforms and executive laundry and other items.</li><li>
Help other colleagues in uniform and laundry area when needed.</li><li>
Update the laundry tracker by encoding the items delivered. Check and report any discrepancies.</li><li>
Check the delivery receipt and inform the supplier for pending balances.</li><li>
Contact the uniform supplier for any uniform request. Schedule for uniform measurements among various departments of the hotel.</li><li>
Receiving deliveries from outsourced company and report any discrepancies.</li><li>
Follows all SOP and Hotel`s Standard Procedures.</li><li>
Other tasks as allocated.</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Minimum of 2 years experienced in Uniform and Laundry Operation.</li><li>
Knowledgeable in Housekeeping Operation.</li><li>
Knowledgeable in Excel and Microsoft.</li><li>
Knowledgeable in different types of spotting and laundry chemicals.</li><li>
Knowledgeable in Birch Street, Opera and Micros.</li><li>
Knowledgeable in Washer, Dryer, Pressing Machines and Dry Cleaning Machine.</li><li>
Good in Oral and Written Communication.</li><li>
Can handle pressure.</li></ul><div><br>
Additional Information</div><p><b><br>
Visa Requirements:
</b></p><p>Please note that you must be eligible to live and work in Dubai.</p><p><b>
Why work for Accor?</b></p><p>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.</p><p>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/</p><p>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p></div>

Laundry Supervisor

<div><div>Company Description</div><p><br>
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids&rsquo; Club.</p><div><br>
Job Description</div><br>
<ul><li>
Oversees the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.</li><li>
Creates a positive team atmosphere among Team Members.</li><li>
Maintains accurate records of outlets&rsquo; labor and operating costs to present to DOFB on the 27th of every month for P&amp;L and Forecasting purposes.</li><li>
Provides feedback and coaching to the Team regularly through daily operational briefings as well as on-the-spot site visits that are to be conducted daily.</li><li>
Treats all Team Members fairly, with respect.</li><li>
Sets high standards for appropriate team behavior on shift.</li><li>
Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures.</li><li>
Handles in-person guest complaints in restaurants/bars when escalated beyond venue leadership and responds to any online guest complaints within 24 hours.</li><li>
Schedules periodic food and beverage service staff meetings to ensure correct interpretation of new policies and holds monthly roundtable discussions to obtain feedback from staff members.</li><li>
Maintains budget and employee records, assists in the preparation of payroll and monitors bookkeeping records.</li><li>
Checks daily the quality of deliveries of fresh food and baked goods.</li><li>
Meets with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items.</li><li>
Ensures new products, promotions and activations are executed properly during rollout.</li><li>
Is capable of handling irate customers with a friendly/calm attitude.</li><li>
Prioritizes tasks effectively to ensure the most important tasks are completed on time.</li><li>
Delegates and follows-up effectively.</li><li>
Takes ownership of issues or tasks and provides detailed updates to the F&amp;B Director or Assistant Director and the General Manager.</li><li>
Seeks, listens, and responds to Guest feedback.</li><li>
Effectively identifies restaurant problems through daily or weekly reports, as needed, and can ideate &amp; execute to resolve the same.</li><li>
Is proficient in using computer software to monitor inventory, track staff schedules and pay, and perform other record-keeping tasks.</li><li>
Is proficient in Point of Sale (POS) software, inventory software, restaurant guest satisfaction tracking software, etc.</li><li>
Assists in planning regular and special event menus, including regular menu engineering.</li><li>
Adheres to Hotel&rsquo;s Hygiene and HACCP standards and ensures its Standard Operating Procedures and Requirements are fully met.</li><li>
Manages and assists in the management of F&amp;B related projects, big and small, with timely follow-ups and informational reports.</li></ul><div><br>
Qualifications</div><br>
<ul><li>
Excellent reading, writing, and oral proficiency in English.</li><li>
Experienced in Pool and Beach operations is preferred.</li><li>
Should be able to stand under the sun for longer hours.</li><li>
Experienced in all aspects of restaurant service.</li><li>
Must be well-presented and professionally groomed at all times.</li><li>
Excellent leader and trainer with strong interpersonal skills and attention to detail.</li><li>
Ability to motivate employees to work as a team effectively and productively.</li><li>
Must possess good communication skills for dealing with diverse staff.</li><li>
Ability to coordinate and prioritize multiple tasks.</li></ul></div>

Food & Beverage Operations Manager

Explore 94+ Club lounge attendant in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.