core (reservation) manager - four seasons hotel madinah (saudi national)

reservations supervisor - (saudi national only)

core (reservation) manager - four seasons hotel madinah (saudi national) Jobs in Yanbu

front desk agent

guest service agent

receptionist

reservations supervisor - (saudi national only) Jobs in Yanbu

cluster reservation agent

Hilton

<div>Cluster Reservation Agent
A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
What will I be doing? 
As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Cluster Reservation Agent

<div>Marketing Manager
A Marketing Manager will play a crucial role in developing and implementing the annual marketing plan, driving key objectives, current initiatives and relevant marketing activities relating directly to the cluster. The role will be responsible for leading the cluster&rsquo;s marketing team and ensuring the department performs an integral role in bringing together all function areas to ensure commercial targets are heightened. 
What will I be doing? 
As Marketing Manager, you will be responsible for the results of the marketing plan and activities used by the hotel to increase brand awareness, communicate promotions to all relevant target markets and address hotel business needs. Specifically, you will perform the following tasks to the highest standards:
Business Function<ul><li>
Develop, proactively manage and implement the annual cluster marketing plan to include eCommerce, brand and loyalty marketing within budget guidelines</li><li>
Drive the development of a sound B2B and B2C strategy by segment for each hotel, in line with the commercial focus process</li><li>
Responsible for measuring the success of all marketing activities, promotions and campaigns, and producing performance reports for all key stakeholders</li><li>
Manage the roll out of marketing initiatives to support the cluster in meeting their revenue targets, also by leveraging key function activity in Regional Marketing, eCommerce, Marketing Operations, Strategic Partnerships and HHonors and third party distribution</li><li>
Oversee the execution of all promotional activities, whether local, regional or global, across all available channels, ensuring brand adherence and effectiveness</li><li>
Ensure sales and F&amp;B teams receive adequate marketing support, and ensure collateral requirements are met</li><li>
Always be the brand champion ensuring all collateral conforms to agreed brand standards and content is compliant of corporate guidelines and within budget guidelines across all marketing activities</li><li>
Support individual brand initiatives and ensure hotel brand campaigns are rolled out effectively and communicated using the right tone and voice for each segment</li><li>
Develop and manage all social media activity for the cluster and support departmental initiatives</li><li>
Recognise and execute opportunities for the loyalty program HHonors as well as other incentive programmes at cluster level, and manage all cluster CRM and database requirements</li><li>
Identify local partnership opportunities with the regional team, and oversee the on-going execution of revenue driving activities</li><li>
Responsible for building a coherent social media strategy for the hotel and its outlets</li><li>
Seek to grow social media followers and to enhance interaction with customers on these sites using relevant tools and techniques</li><li>
Respond to customer postings as appropriate tackling any complaints and issues</li></ul>
Managing Execution<ul><li>
Achieve agreed performance goals and marketing objectives of role set out by the Line Manager</li><li>
Manage execution of marketing projects in line with resources and budget objectives</li><li>
Be the marketing representative in the cluster during commercial focus meetings, and proactively identify revenue-driving opportunities with other key stakeholders</li><li>
Conduct continuous analysis of competitive environment and consumer trends, and use findings to continuously evaluate and drive commercial success</li><li>
Ensure full brand compliance across all marketing initiatives at cluster level</li><li>
Lead effective content management across all available channels, including hotel website, OTAs, social media, mobile marketing and partnership programs</li><li>
Conduct regular cluster marketing audits to meet Centre of Excellence audit requirements</li><li>
Participate in all internal and external marketing meetings and attend relevant industry events, training workshops and trade-shows</li><li>
Actively support Line Manager on all in-house merchandising activity and ensure all merchandising opportunities are identified and maximised and communicated across organisation</li><li>
Respond quickly and efficiently to all internal and external requests</li><li>
Understand and champion Hilton's core values</li></ul>
Developing Talent<ul><li>
Create an effective marketing team on property, fostering a productive team culture and encouraging career growth</li><li>
Encourage and motivate individuals to achieve key company and personal objectives and targets</li><li>
Put in place a dedicated career path for each team member, with the creation of a Personal Development Plan highlighting key development milestones and timelines</li><li>
Conduct regular performance reviews, ensuring adequate feedback is given and used proactively for further development</li><li>
Highlight and encourage team members to participate in job specific training opportunities and attend internal and external networking industry events</li></ul>
Building Relationships<ul><li>
Establish excellent open communication with all operational teams, i.e. GM, DBD, F&amp;B and other department heads throughout the region</li><li>
Develop and maintain good working relationships with various levels of Hilton&rsquo;s personnel including corporate and regional marketing, corporate brand, eCommerce, loyalty and partnerships teams</li><li>
Proactively develop and maintain effective working relationships with all external customers to include key members of the design and media agencies, partnerships and online marketing</li><li>
Excel at being an effective team player to all corporate, regional, cluster and hotel level personnel by demonstrating a &lsquo;can do&rsquo; and customer focused attitude, providing peer support, cross-functional and across regions</li></ul>
What are we looking for? 
A Marketing Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
2 Years and above Experience</li><li>
College degree in Marketing or Hotel Management</li><li>
Experience of working in a similar marketing position in the hospitality sector</li><li>
Experience of managing and motivating a team along with evidence of driving successful team results</li><li>
Proven knowledge of creating, leading and managing fundamental and complex projects to tight deadlines</li><li>
Experience of developing, creating and managing marketing campaigns with associated costs and working to budget restraints</li><li>
Complete understanding of key functions relating to marketing strategies and initiatives whilst managing multiple work streams</li><li>
Experience in developing and implementing effective and realistic marketing plans and strategies, including budget evaluation, management and reporting</li><li>
Demonstrated ability to interact effectively with various levels of management</li><li>
Outstanding communication skills in all areas of writing, listening and speaking English. Developed proficiency of native language dependant on location of role.</li><li>
Communicate key information effectively to all levels of management using a variety of communication tools</li><li>
Proficiency in Microsoft Office applications, budget management, project and time management</li><li>
Able to think analytically, critically and strategically when faced with unique opportunities, challenges, prioritising and identifying productive solutions</li><li>
Ability to influence others in key situations whilst maintaining positive relationships</li><li>
Demonstrate excellent interpersonal skills to include strong leadership, cultural sensitivity</li><li>
Execute calculated risks and pre-determine successful outcome</li><li>
Ability to relate to the marketing world and adapt to changing priorities quickly and with ease</li><li>
An accomplished leader offering excellent judgement, time management and decision making skills</li><li>
Professional approach, clean and well groomed at all times</li><li>
Friendly demeanour, positive and enthusiastic with a motivational attitude</li><li>
Excellent problem solving and decision making skills, can work autonomously whilst keeping all parties informed</li><li>
Honesty, integrity and a passion for hard work</li><li>
Creatively minded and has a thirst to work in marketing for the hospitality industry</li><li>
Demonstrated self-starter with excellent attention to detail</li><li>
High energy and the ability to motivate and manage a team - leading by example</li><li>
Resourcefulness, customer focused and results oriented</li><li>
Enjoys working collaboratively, key team player with a &ldquo;can do&rdquo; attitude and thrives on a challenge</li><li>
Good understanding of Hilton, its core values and management structure</li></ul>
It will be advantageous in this position if you demonstrate the following capabilities and advantages:<ul><li>
Master&rsquo;s degree in Business or Marketing</li><li>
Previous experience of working in a marketing role in the hotel industry for a global leader</li><li>
Qualifications in Project and Time Management</li><li>
Able to speak further key business languages</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Marketing Manager

Accor

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We are seeking a highly organized and customer-focused Reservations Supervisor to join our team in yanbu, Saudi Arabia. In this key role, you will oversee the reservations department, ensuring optimal revenue generation and exceptional guest experiences.<ul><li>
Lead and manage the reservations team, providing guidance, training, and support to achieve departmental goals</li><li>
Oversee daily reservations operations, implementing effective strategies to maximize revenue and occupancy</li><li>
Monitor and analyze reservation trends, adjusting strategies as needed to optimize performance</li><li>
Ensure all reservations are processed accurately and efficiently, adhering to company policies and procedures</li><li>
Collaborate with revenue management, sales, and front office teams to align reservation strategies with overall business objectives</li><li>
Handle complex reservation inquiries and resolve escalated customer issues</li><li>
Generate and analyze reports on reservations performance, providing insights to management</li><li>
Stay updated on industry trends and competitor activities to maintain a competitive edge</li><li>
Ensure compliance with Saudi Arabian hospitality regulations and standards</li></ul> 

Qualifications 
What you bring to the table: 
A service-oriented personality is essential; experience in dealing with guests/customers is an advantage. 
You have experience working with Opera or a similar system. 
You have excellent interpersonal/social skills and are very solution-oriented. 
You have very good English skills; additional language skills are an advantage.</div>

Reservations Supervisor - (Saudi National Only)

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Steps from the Prophet&rsquo;s Mosque, our Hotel will offer luxury accommodation for the city&rsquo;s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet&rsquo;s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.
About the Role
We are seeking a detail-oriented and commercially focused Core Manager to lead the Reservations function at Four Seasons Hotel Madinah . Reporting to the Commercial Director, you will be responsible for overseeing all reservation activities, ensuring accuracy, efficiency, and alignment with the hotel&rsquo;s revenue strategy. This role plays a key part in maximizing room revenue while delivering a seamless and professional booking experience for all guests.
What You Will Do
<ul><li>Lead and manage all Reservations operations , ensuring accurate and timely handling of individual, group, and corporate bookings.
</li><li>Supervise, train, and develop the Reservations team to ensure consistent service standards and operational excellence.
</li><li>Monitor room inventory, availability, and booking pace to support optimal occupancy and revenue performance.
</li><li>Ensure correct application of rates, packages, promotions, and reservation policies across all distribution channels.
</li><li>Collaborate closely with Revenue Management, Front Office, Sales, and Finance teams to align strategies and forecasts.
</li><li>Oversee reservation systems and ensure data accuracy, including guest profiles, preferences, and booking details.
</li><li>Handle complex or high-value reservations and ensure VIP and special requests are properly communicated and fulfilled.
</li><li>Prepare and analyze reservation reports, pickup trends, and forecasts for management review.
</li><li>Ensure compliance with Four Seasons standards, brand policies, and internal controls.
</li><li>Support pre-opening activities, system implementations, and process improvements as required.
</li></ul>What You Bring
<ul><li>High school diploma or equivalent required; diploma or degree in Hospitality Management, Business Administration, or a related field preferred.
</li><li>Proven experience as a Reservations Manager or in a senior reservations role within a luxury hotel or upscale hospitality environment.
</li><li>Strong understanding of reservation systems, distribution channels, and revenue principles.
</li><li>Excellent leadership, organizational, and communication skills.
</li><li>High attention to detail with strong analytical and problem-solving abilities.
</li><li>Ability to work in a fast-paced environment and manage multiple priorities effectively.
</li></ul>What We Offer
<ul><li>Competitive salary in a tax-free environment.
</li><li>Housing and transportation allowances.
</li><li>30 days of vacation plus public holidays.
</li><li>Complimentary meals and uniform cleaning.
</li><li>Medical and life insurance.
</li><li>Employee Assistance Program and worldwide complimentary room nights.
</li><li>Career growth and professional development opportunities.
</li></ul>Schedule &amp; Hours
This is a full-time role.
Localization
As part of our commitment to Saudization, we actively welcome applications from Saudi nationals. Join us in shaping the future of luxury hospitality in Madinah.</div>

Core (Reservation) Manager - Four Seasons Hotel Madinah (Saudi National)

<div>Guest Service Agent
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li></ul>
What are we looking for? 
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent

<div>Sales Manager
A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. 
 
 
What will I be doing? 
As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Analysis local market trends and competitor activity to identify business leads</li>
<li>Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams</li>
<li>Negotiate room rates/packages with corporate clients</li>
<li>Develop and implement creative local marketing channels, including social media channels</li>
<li>Prepare company contracts for the hotel in accordance with current business and pricing conditions</li>
<li>Work within current business strategies and recognising potential opportunities</li>
<li>Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs</li>
<li>Attend Sales events, as required</li>
<li>Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads</li>
<li>Answer customer queries in a prompt and professional manner</li>
<li>Manage staff performance in compliance with company policies and procedures</li>
<li>Recruit, manage, train and develop the Sales team</li></ul>
What are we looking for? 
A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure and under own initiative</li>
<li>Experience in a sales role with a proven track record to close a sale</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of local market</li>
<li>Knowledge of hospitality</li>
<li>Passion for sales and for achieving targets and objectives</li>
<li>Degree-level qualification in a relevant field</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Sales Manager

Millennium Madinah Airport

<div>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
Key Job Responsibilities:<ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Front Desk Agent

Explore 8+ Cluster reservation agent in Yanbu this February. Find roles across top companies and apply now to boost your career.