front office manager - four seasons hotel madinah (saudi national)

cluster reservation agent

executive housekeeper

front office manager - four seasons hotel madinah (saudi national) Jobs in Yanbu

guest service agent

receptionist

front desk agent

Millennium Madinah Airport

<div>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
Key Job Responsibilities:<ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Front Desk Agent

Hilton

<div>Guest Service Agent
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li></ul>
What are we looking for? 
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent

<div>Cluster Reservation Agent
A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
What will I be doing? 
As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Cluster Reservation Agent

Prime Professionals

Position Summary: The Front‑End Developer will design, build, and maintain responsive web interfaces with a strong focus on JavaScript and jQuery. The role requires solid understanding of front‑end technologies, API integration, debugging, and UI development following modern standards.Key Responsibilities:<ul><li>Develop and maintain web applications using JavaScript (with jQuery) as a core skill.</li><li>Integrate and consume REST APIs; handle JSON data structures.</li><li>Build responsive user interfaces using HTML, CSS, and Bootstrap 5.</li><li>Debug UI issues using browser DevTools, console logs, and network tracing.</li><li>Collaborate with backend teams to ensure smooth API integrations.</li><li>Optimize application performance and ensure cross-browser compatibility.</li><li>Maintain code quality through version control, documentation, and best practices.</li><li>Support design teams in implementing UX/UI requirements.</li></ul>Required Skills:<ul><li>Strong JavaScript (ES5/ES6) + jQuery (must-have)</li><li>API integration (REST)</li><li>JSON parsing and handling</li><li>HTML5, CSS3</li><li>Bootstrap 5</li><li>Debugging using browser DevTools</li><li>Working proficiency with VS Code</li><li>Version control</li></ul>Preferred Tools Familiarity:<ul><li>Node.js (for tooling or backend integration)</li><li>Android Studio (for WebView debugging if needed)</li><li>Swagger (API documentation)</li><li>Mockoon (mock API creation)</li><li>Jira</li><li>GIT</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you legally authorized to work in Saudi Arabia without sponsorship?</li><li>Do you currently hold Saudi nationality or valid work authorization that meets local hiring requirements?</li><li>How many years of experience do you have in front-end development?</li><li>How would you rate your experience with JavaScript (ES5/ES6) and jQuery?</li><li>Have you worked extensively with jQuery for DOM manipulation, events, and AJAX calls?</li><li>Do you have hands-on experience integrating REST APIs and handling JSON responses?</li><li>Which front-end technologies have you used in production projects? (Select all that apply)</li></ul>☐ HTML5 ☐ CSS3 ☐ Bootstrap 5 ☐ JavaScript ☐ jQuery<ul><li>Are you comfortable using VS Code for front-end development?</li><li>Have you worked with any of the following tools? </li></ul>☐ Node.js ☐ Swagger ☐ Mockoon ☐ Jira ☐ Android Studio (WebView debugging)<ul><li>What is your availability to start?</li></ul>☐ Immediate ☐ 1 month ☐ More than 1 month<ul><li>What is your expected salary in SAR?</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Front‑End Developer (JavaScript)

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Steps from the Prophet&rsquo;s Mosque, our Hotel will offer luxury accommodation for the city&rsquo;s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet&rsquo;s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.
About the Role
We are seeking an experienced and dynamic Front Office Manager to oversee the daily operations of the Front Office and ensure the highest standards of guest service. Reporting directly to the Assistant Director of Rooms, you will be responsible for managing the team, ensuring smooth check-in/check-out processes, handling guest concerns, and maintaining operational efficiency. You will play a key role in delivering exceptional guest experiences while maintaining the operational standards of the Front Office.
What You Will Do
<ul><li>Oversee and manage daily Front Office operations, ensuring smooth check-in/check-out processes and exceptional guest satisfaction.
</li><li>Supervise, train, and mentor Front Office team members, ensuring high performance, service consistency, and adherence to Four Seasons standards.
</li><li>Handle guest complaints and concerns promptly and professionally, ensuring effective service recovery and corrective actions.
</li><li>Develop and implement strategies to enhance guest satisfaction, improve operational efficiency, and drive incremental revenue through effective upselling and personalized offerings.
</li><li>Collaborate with other hotel departments, including Housekeeping, Engineering, and F&amp;B, to ensure seamless guest service and operational coordination.
</li><li>Manage the Front Office budget, including forecasting, labor costs, operational expenses, and monitoring upselling performance against revenue targets.
</li><li>Monitor key performance indicators (KPIs) and operational metrics, including guest satisfaction scores, productivity, and upselling conversion rates, to identify areas for improvement.
</li><li>Ensure compliance with hotel policies and procedures, as well as health, safety, security, and hygiene standards.
</li><li>Prepare and present regular operational and performance reports to senior management, including guest feedback, revenue insights, and service trends.
</li><li>Assist in the recruitment, training, and development of Front Office staff, with a strong focus on service excellence, upselling techniques, and guest engagement.
</li></ul>What You Bring
<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field preferred; high school diploma or equivalent required
</li><li>Proven experience in Front Office or guest services management, ideally within a luxury hotel or large-scale hospitality environment.
</li><li>Strong leadership and management skills with the ability to motivate and guide a team.
</li><li>In-depth knowledge of Front Office operations, including check-in/check-out procedures, guest services, and hotel systems.
</li><li>Excellent organizational, communication, and problem-solving skills.
</li><li>Financial acumen, with experience in managing budgets and controlling costs.
</li><li>Ability to work under pressure while maintaining a high standard of guest service.
</li><li>Proficiency in hotel management software and Microsoft Office Suite (Excel, Word, PowerPoint).
</li></ul>What We Offer
<ul><li>Competitive salary.
</li><li>Housing and transportation allowances.
</li><li>30 days of vacation plus public holidays.
</li><li>Complimentary meals and uniform cleaning.
</li><li>Medical and life insurance.
</li><li>Employee Assistance Program and worldwide complimentary room nights.
</li><li>Opportunities for growth and development.
</li></ul>Schedule &amp; Hours
This is a full-time role.
Localization
As part of our commitment to Saudization, we actively welcome applications from Saudi nationals. Join us in shaping the future of luxury hospitality in Madinah.</div>

Front Office Manager - Four Seasons Hotel Madinah (Saudi National)

<div>Receptionist
A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Completed high school certificate or equivalent</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in cash handling</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Receptionist

Accor

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We are seeking a highly organized and customer-focused Reservations Supervisor to join our team in yanbu, Saudi Arabia. In this key role, you will oversee the reservations department, ensuring optimal revenue generation and exceptional guest experiences.<ul><li>
Lead and manage the reservations team, providing guidance, training, and support to achieve departmental goals</li><li>
Oversee daily reservations operations, implementing effective strategies to maximize revenue and occupancy</li><li>
Monitor and analyze reservation trends, adjusting strategies as needed to optimize performance</li><li>
Ensure all reservations are processed accurately and efficiently, adhering to company policies and procedures</li><li>
Collaborate with revenue management, sales, and front office teams to align reservation strategies with overall business objectives</li><li>
Handle complex reservation inquiries and resolve escalated customer issues</li><li>
Generate and analyze reports on reservations performance, providing insights to management</li><li>
Stay updated on industry trends and competitor activities to maintain a competitive edge</li><li>
Ensure compliance with Saudi Arabian hospitality regulations and standards</li></ul> 

Qualifications 
What you bring to the table: 
A service-oriented personality is essential; experience in dealing with guests/customers is an advantage. 
You have experience working with Opera or a similar system. 
You have excellent interpersonal/social skills and are very solution-oriented. 
You have very good English skills; additional language skills are an advantage.</div>

Reservations Supervisor - (Saudi National Only)

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