assistant food and beverage Jobs in Yanbu

assistant food and beverage

cluster reservation agent

executive housekeeper

front desk agent

receptionist

guest service agent

Hilton

<div>Guest Service Agent
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
 
What will I be doing? 
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li></ul>
What are we looking for? 
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Service Agent

<div>Cluster Reservation Agent
A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
What will I be doing? 
As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul><li>
Convert, quickly, inquiries into contracted business</li><li>
Respond, positively, to sales inquiries to develop future sales leads</li><li>
Identify sales leads, as appropriate</li><li>
Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li><li>
Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A passion for delivering great customer service</li><li>
A highly professional telephone manner and excellent communication skills</li><li>
Outstanding administration and organizational skills</li><li>
Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in a Reservations environment</li><li>
Tertiary qualifications, or other collegiate-level degree</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Cluster Reservation Agent

Millennium Madinah Airport

<div>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.
Key Job Responsibilities:<ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Front Desk Agent

<div>Receptionist
A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in a customer-focused industry</li>
<li>Completed high school certificate or equivalent</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in cash handling</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Receptionist

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Steps from the Prophet&rsquo;s Mosque, our Hotel will offer luxury accommodation for the city&rsquo;s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet&rsquo;s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.
About the Role
We are seeking a dedicated and passionate Guest Experience Manager to ensure the highest level of guest satisfaction at Four Seasons Hotel Madinah. Reporting directly to the Assistant Director of Rooms, you will oversee the Guest Experience team, focusing on enhancing the guest journey from arrival to departure. You will also collaborate with various departments to ensure seamless service delivery and to resolve guest concerns, ensuring a memorable stay for all.
What You Will Do
<ul><li>Lead the Guest Experience team in providing personalized service to guests and anticipating their needs to exceed expectations.
</li><li>Monitor and manage guest feedback, addressing concerns and ensuring high levels of satisfaction.
</li><li>Coordinate with other hotel departments, including Front Office, Housekeeping, and F&amp;B, to ensure seamless guest service.
</li><li>Develop and implement strategies to improve guest satisfaction and operational efficiency.
</li><li>Manage the guest arrival and departure process, ensuring it is efficient, welcoming, and seamless.
</li><li>Oversee special guest requests, VIP arrivals, and group arrivals, ensuring that their experience is exceptional.
</li><li>Analyze guest satisfaction reports, identify areas for improvement, and implement solutions to address guest concerns.
</li><li>Train and develop the Guest Experience team to maintain high service standards and foster a positive work environment.
</li><li>Prepare and present regular reports on guest feedback and team performance.
</li><li>Assist in the recruitment, training, and development of new staff members in the Guest Experience department.
</li></ul>What You Bring
<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field preferred; high school diploma or equivalent required.
</li><li>Proven experience in a guest services or hospitality management role, ideally in a luxury hotel or high-end resort.
</li><li>Strong leadership and management skills with the ability to motivate and guide a diverse team.
</li><li>In-depth knowledge of guest services operations and guest satisfaction strategies.
</li><li>Excellent communication, problem-solving, and organizational skills.
</li><li>Ability to handle guest concerns professionally and efficiently while maintaining a calm and positive demeanor.
</li><li>Proficiency in hotel management software and Microsoft Office Suite (Excel, Word, PowerPoint).
</li></ul>What We Offer
<ul><li>Competitive salary.
</li><li>Housing and transportation allowances.
</li><li>30 days of vacation plus public holidays.
</li><li>Complimentary meals and uniform cleaning.
</li><li>Medical and life insurance.
</li><li>Employee Assistance Program and worldwide complimentary room nights.
</li><li>Opportunities for growth and development.
</li></ul>Schedule &amp; Hours
This is a full-time role.
Localization
As part of our commitment to Saudization, we actively welcome applications from Saudi nationals. Join us in shaping the future of luxury hospitality in Madinah.</div>

Guest Experience Manager - Four Seasons Hotel Madinah (Saudi National)

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Steps from the Prophet&rsquo;s Mosque, our Hotel will offer luxury accommodation for the city&rsquo;s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet&rsquo;s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.
About the Role
We are seeking an experienced and dynamic Front Office Manager to oversee the daily operations of the Front Office and ensure the highest standards of guest service. Reporting directly to the Assistant Director of Rooms, you will be responsible for managing the team, ensuring smooth check-in/check-out processes, handling guest concerns, and maintaining operational efficiency. You will play a key role in delivering exceptional guest experiences while maintaining the operational standards of the Front Office.
What You Will Do
<ul><li>Oversee and manage daily Front Office operations, ensuring smooth check-in/check-out processes and exceptional guest satisfaction.
</li><li>Supervise, train, and mentor Front Office team members, ensuring high performance, service consistency, and adherence to Four Seasons standards.
</li><li>Handle guest complaints and concerns promptly and professionally, ensuring effective service recovery and corrective actions.
</li><li>Develop and implement strategies to enhance guest satisfaction, improve operational efficiency, and drive incremental revenue through effective upselling and personalized offerings.
</li><li>Collaborate with other hotel departments, including Housekeeping, Engineering, and F&amp;B, to ensure seamless guest service and operational coordination.
</li><li>Manage the Front Office budget, including forecasting, labor costs, operational expenses, and monitoring upselling performance against revenue targets.
</li><li>Monitor key performance indicators (KPIs) and operational metrics, including guest satisfaction scores, productivity, and upselling conversion rates, to identify areas for improvement.
</li><li>Ensure compliance with hotel policies and procedures, as well as health, safety, security, and hygiene standards.
</li><li>Prepare and present regular operational and performance reports to senior management, including guest feedback, revenue insights, and service trends.
</li><li>Assist in the recruitment, training, and development of Front Office staff, with a strong focus on service excellence, upselling techniques, and guest engagement.
</li></ul>What You Bring
<ul><li>Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field preferred; high school diploma or equivalent required
</li><li>Proven experience in Front Office or guest services management, ideally within a luxury hotel or large-scale hospitality environment.
</li><li>Strong leadership and management skills with the ability to motivate and guide a team.
</li><li>In-depth knowledge of Front Office operations, including check-in/check-out procedures, guest services, and hotel systems.
</li><li>Excellent organizational, communication, and problem-solving skills.
</li><li>Financial acumen, with experience in managing budgets and controlling costs.
</li><li>Ability to work under pressure while maintaining a high standard of guest service.
</li><li>Proficiency in hotel management software and Microsoft Office Suite (Excel, Word, PowerPoint).
</li></ul>What We Offer
<ul><li>Competitive salary.
</li><li>Housing and transportation allowances.
</li><li>30 days of vacation plus public holidays.
</li><li>Complimentary meals and uniform cleaning.
</li><li>Medical and life insurance.
</li><li>Employee Assistance Program and worldwide complimentary room nights.
</li><li>Opportunities for growth and development.
</li></ul>Schedule &amp; Hours
This is a full-time role.
Localization
As part of our commitment to Saudization, we actively welcome applications from Saudi nationals. Join us in shaping the future of luxury hospitality in Madinah.</div>

Front Office Manager - Four Seasons Hotel Madinah (Saudi National)

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Steps from the Prophet&rsquo;s Mosque, our Hotel will offer luxury accommodation for the city&rsquo;s 1.5 million annual visitors. The new-build hotel will be located at the heart of Madinah and steps from one of the most historic and significant sites in the region: Al-Masjid an-Nabawi, also known as the Prophet&rsquo;s Mosque. Madinah is also home to the Quba Mosque, which is regarded as the oldest mosque in the world.
About the Role
We are seeking an experienced and professional Chief Concierge to oversee all concierge services at Four Seasons Hotel Madinah. Reporting directly to the Assistant Director of Rooms, you will be responsible for managing the Concierge team, ensuring the highest standards of guest service, and providing personalized recommendations and services to meet guests' needs. You will also lead the department in creating memorable experiences and assist with special guest requests during their stay.
What You Will Do
<ul><li>Lead and supervise the Concierge team, ensuring exceptional guest service and personalized experiences for each guest.
</li><li>Handle VIP guest requests and ensure that special arrangements are made according to their preferences.
</li><li>Provide guests with detailed information on local attractions, dining, entertainment, and transportation options.
</li><li>Coordinate with other hotel departments to ensure seamless service delivery for guests.
</li><li>Develop and implement concierge strategies to improve guest satisfaction and service efficiency.
</li><li>Monitor guest feedback and address any concerns or issues promptly.
</li><li>Maintain up-to-date knowledge of the local area, events, and activities to make personalized recommendations to guests.
</li><li>Oversee the concierge team&rsquo;s schedule, ensuring adequate coverage at all times.
</li><li>Ensure the department adheres to hotel policies, including health, safety, and hygiene standards.
</li><li>Prepare and present regular reports on department performance, guest satisfaction, and operational efficiency to senior management.
</li></ul>What You Bring
<ul><li>Bachelor&rsquo;s degree in Hospitality Management or a related field preferred; high school diploma required.
</li><li>Proven experience in a concierge or guest services management role, ideally within a luxury hotel or high-end resort.
</li><li>Strong leadership and organizational skills with the ability to motivate and guide a team.
</li><li>Excellent communication and interpersonal skills, with a focus on guest satisfaction.
</li><li>In-depth knowledge of local attractions, services, and events to provide expert recommendations to guests.
</li><li>Ability to manage multiple tasks and guest requests efficiently while maintaining high standards of service.
</li><li>Proficiency in hotel management software and Microsoft Office Suite (Excel, Word, PowerPoint).
</li></ul>What We Offer
<ul><li>Competitive salary in a tax-free environment.
</li><li>Housing and transportation allowances.
</li><li>30 days of vacation plus public holidays.
</li><li>Complimentary meals and uniform cleaning.
</li><li>Medical and life insurance.
</li><li>Employee Assistance Program and worldwide complimentary room nights.
</li><li>Opportunities for growth and development.
</li></ul>Schedule &amp; Hours
This is a full-time role.
Localization
As part of our commitment to Saudization, we actively welcome applications from Saudi nationals. Join us in shaping the future of luxury hospitality in Madinah.</div>

Chief Concierge - Four Seasons Hotel Madinah, Saudi Arabia

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