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(hebrew & english) customer support consultant, hospitality (remote) Jobs in Istanbul Turkey

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customer relations&ord. mgmt. responsible Jobs in Istanbul Turkey

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order management specialist

cluster reservations agent

Hilton

<div><p>Cluster Reservations Agent</p><p><b>
Hilton Istanbul Bosphorus - Making Hotel History in Istanbul Since 1955</b></p>
<p>Hilton Istanbul Bosphorus holds a special place in history as the first Hilton hotel built outside the Americas. Since 1955, we&rsquo;ve set the scene for some of the grandest moments, most exciting events, and biggest stars in modern Turkey. Learn how it all began before you make your own memories at Hilton Istanbul Bosphorus.</p>
<p><b>Historic Moments at Hilton Istanbul</b></p>
<ul><li>Hilton Istanbul was the first modern hotel built in Europe after the Second World War.</li>
<li>Hilton Istanbul appears in the opening scene of 1963&rsquo;s From Russia with Love, starring Sean Connery as James Bond.</li>
<li>stanbul&rsquo;s first discotheque, Cloud 9, opened at Hilton Istanbul in 1972.</li>
<li>Pilsen Pub, built in Hilton Istanbul in 1972, was the home of Istanbul&rsquo;s first happy hour.</li>
<li>Muhammad Ali was staying at Hilton Istanbul when he announced his retirement from boxing in 1976.</li>
<li>Hilton Istanbul has hosted royalty, politicians, and famous figures including Grace Kelly, Sophia Loren, and Louis Armstrong</li>
</ul><p>Hilton Istanbul Bosphorus has been also described as the university of tourism and filling the earth with the light and warmth of hospitality since 1955.</p>
<p>As Hilton T&uuml;rkiye we have been awarded with the Great Place to Work Academy &ndash; Best Place to Work award many times.</p>
<p><b>THE ROLE:</b></p>
<p>A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
</p><p><b>BENEFITS :</b></p>
<ul><li>Competitive Salary</li>
<li>Health Insurance or Private Pension after 6 months of service</li>
<li>Carpark subscription on team member rate</li>
<li>Free laundry and dry cleaning for business attire</li>
<li>Go Hilton: Team member rate while staying in Hilton Hotels both in &amp; out of Turkey.</li>
<li>50% discount on personal food &amp; beverage consumption in the hotels.
</li><li>Social aid package</li>
<li>Free laundry and dry cleaning for business attire</li>
<li>Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for new mother team members)</li>
<li>1 day paid leave on the first school day of the children (only 1st day of the 1st class) for female team members</li>
<li>Unlimited Training and development opportunities and out of the Hotel</li>
<li>Unlimited online courses opportunities from our own Hilton University</li>
</ul><p><b>What will I be doing?
</b></p><ul><li>Acceptance and entry of reservations by telephone and email</li>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li>
<li>Be aware of occupancy / revenue forecasts / planned figures and act upon to ensure targets are met</li>
<li>Ensure that on a weekly basis the following reports are prepared and circulated to the relevant senior management group summary, group enquiries, group cancellations and tour series forecast</li>
</ul><p><b>What are we looking for?</b></p>
<p>Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these values:</p>
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li>
</ul><ul><li>Work Location: Istanbul</li></ul></div>

Cluster Reservations Agent

Product People

<div><div><p><b>Product People</b> is the premier destination for Product Management services in Europe. We cover parental leaves, discover/deliver great products, and accelerate transformation by acting as bar-raising pacesetters. Our in-house recruitment process has a 0.5% acceptance rate.</p>
<p>
We empower our Product community of 60,000 members to share knowledge generously whilst managing the unglamorous hands-on work of a Product/Program Manager or Product Ops, on an interim/fractional basis (3-12 months). We onboard fast, align teams, and deliver outcomes.</p>
<p>
Selected clients include eBay, DeepL, and the World Health Organization.</p></div><h3 class="jobSectionHeader"><b>
 About the Role</b></h3>
<p>
When people think of streaming, they think of <b>Netflix</b>. For music, it's <b>Spotify</b>. When they think about <b>Product Management</b>, they should think of <i>us</i>.</p>
<p>
You'll jump into high-impact client projects, helping post-product market fit digital-first companies tackle strategic and executional challenges. Our clients include category leaders and companies navigating growth, innovation, or transformation.</p>
<div>
<ul><li><b>Solve problems for clients and for Product People.</b><br>
You'll prioritise, zoom in and out, and make a real impact. You bring clarity to chaos and orchestrate seamless execution. You'll manage discovery and delivery for three streams at once, internally and externally. You're comfortable with both strategy and hands-on, unglamorous work, and you know when to go deep or stay broad.</li></ul>
<ul><li><b>Work with strong personalities and diverse teams.</b><br>
You adapt to communication styles and integrate quickly, feeling like part of the team within days, not weeks. People enjoy working with you, even when you push back. You're approachable, constructive, and always professional, even when challenging unrealistic demands.</li></ul>
<ul><li><b>Serve as an Interim Product Manager</b>. We serve post-product market-fit digital-first companies ranging from series B to publicly listed. Some are category leaders and/or leverage the latest tech trends. You'll be driving complex cross-functional initiatives in B2C or B2B products. It can be anything from setting and reaching quarterly OKRs at a scale-up to Continuous Discovery/Jobs To Be Done (JTBD) or A/B tests elsewhere. Or unblocking stuck initiatives.</li></ul>
<ul><li><b>Craft and communicate compelling product narratives.</b><br>
For every feature or capability, you can answer:<br>
<ul><li><i>What job/problem does this solve?</i></li><li><i>For whom?</i></li><li><i>How big is the market/problem?</i></li><li><i>What does success look like?</i></li><li><i>Why does solving this matter?</i></li><li><i>You'll share and help shape strategic context with clients' </i><b><i>CPOs, VPs, Directors, or Heads of Product</i></b><i>.</i></li></ul></li></ul>
<ul><li><b>Coach the next generation of PMs.</b> Train, mentor, and delegate relentlessly to help our Associate Product Managers strengthen their skills. Manage 1-6 people depending on tenure, performance reviews, and career ambitions. Collaborate with 2-3 colleagues daily. Break down complex initiatives into manageable, quantifiable work for the team. We use the teaching hospital method (watch, do it yourself under supervision, teach others to do it).</li></ul>
<ul><li><b>Rinse and repeat.</b> Go on a new mission with a new client or in a new team, new domain, new product, or initiative every 3-6 months. Continue sharpening your edge and actively helping Product People's internal initiatives.</li></ul>
</div><h3 class="jobSectionHeader"><b> About You</b></h3>
<ul><li><b>You Fix the Mess (and kind of love it).</b><br>
You arrive when things are messy, and leave behind clarity, structure, and surprisingly joyful spreadsheets. Most clients don't bring us in during the calm; they call when it's <i>&quot;uh-oh&quot; o'clock</i>. You don't just handle chaos, you thrive in it and somehow make it fun (for you and them).</li>
<li><b>Optimism as an Operating System.</b><br>
Your emotional operating system is set to <i>&quot;can-do.&quot;</i> You stay calm during meltdowns, and you deliver difficult truths with a smile and a plan. You're relentlessly polite, cheerfully persistent, and immune to drama. Basically, if Product were a weather system, you're the high-pressure zone that clears the storm.</li>
<li><b>You're Driven, Collaborative, and Charmingly Direct.</b><br>
You're the teammate clients want back, and your ex-colleagues leave cushy roles to work with you again. You speak human, not jargon. Feedback? You give it kindly, take it well, and treat it like a cheat code for levelling up. You're here to do excellent work, lift others up, and make the team better.</li>
<li><b>You Context Switch like it's a superpower.</b><br>
You can drop into an engineer's Slack thread, jump to an exec pitch, and then sketch out a roadmap, all before your second coffee. Clients don't always come to us at their most organised times (read: M&amp;A, staff turnover, existential crisis). You roll with it, find the signal in the noise, and make magic across shifting priorities. At the same time, you know how to create boundaries that support effective collaboration.</li>
<li><b>You think commercially.</b><br>
You get how businesses grow, where money comes from, and which bets matter. You speak in impact, not just input. Whether it's retention, expansion, or efficiency, you know how to chase the outcome, measure it, and ship value without gold-plating the roadmap.</li>
</ul>
<div></div><h3 class="jobSectionHeader"><b> Compensation &amp; Perks</b></h3>
<ul><li><b>Based on the location, tax of residence and level.</b> The exact level is defined based on the skills and knowledge demonstrated within the hiring process, which includes an unbiased blind review (more about our hiring process). However, this vacancy is focused on finding the best PMCs at an <b>L4 level.</b> To ensure fairness, the salaries are the same for everyone within the same Level and Location Tier.<br>
<div><ul><li><b>Product Management Consultant (L4)</b>
<div><ul><li>Location Cluster 1 (High cost of living countries: Germany, Netherlands, etc.) <b>&euro;70,000/year</b></li></ul>
<ul><li>Location Cluster 2 (EU countries, medium cost of living: Spain, Portugal, etc.) <b>&euro;48,000/year</b></li></ul>
<ul><li>Location Cluster 3 (Non-EU, lower cost of living: South Africa, Pakistan, etc.) <b>&euro;38,000/year</b></li></ul>
</div></li></ul></div></li><li>See our transparent salaries.</li>
<li><b>Tenure-Based Compensation Increase</b>.<br>
A 5% increase after 12 months and a 10% increase after 24 months of tenure. Resets and restarts when promoted to the next level.</li>
<li><b>Uncapped bonuses (quarterly).</b><br>
We usually pay ~&euro;25,000/quarter in bonuses to team members. These are transparently shared across our organisation. (e.g., &euro;3,000 employee referral, &euro;1,000 client expansion, &euro;1,000 when a client returns, etc.). To be eligible, the team member must be at Product People at the end of the quarter, and not pending an exit (resignation, termination, or counsel to leave).</li>
<li><b>Profit participation (yearly).</b><br>
In March, we split a % of last year's profit between all eligible employees with 12+ months of tenure at the time of the payout and not pending an exit (resignation, termination, or counsel to leave).</li>
<li>Get ready for this: We don't just offer a job, we invest in you. Enjoy a <b>Wellness Budget, Home Office/Coworking perks</b>, and a <b>3-year anniversary gift.</b> We also fuel your growth with<b> learning and networking budgets</b>, and support you with <b>generous leave policies.</b> Benefit from <b>annual workations</b>, <b>unlimited unpaid time off, and a paid sabbatical every 3 years</b>. Plus, we rock a <b>4-day workweek!</b> We're serious about a workplace that supports your life, not just your work.</li>
</ul><h3 class="jobSectionHeader"><b> Growth Opportunities</b></h3>
<div><ul><li><b>Measurement of success. </b>We prioritise continuous growth and feedback. Regular performance appraisals are led by Line Managers and the VP/Director of Product and involve monthly reviews of a 3-month development plan focusing on skill growth. Evaluations encompass 360-degree feedback, client feedback in conjunction with internal reviews, direct observations by managers, and adherence to Product People Levelling Expectations.</li></ul>
<ul><li><b>Promotions.</b> To be promoted, meet the role's tenure criteria, demonstrate performance at the next level for 6 months, and submit an approved promotion case. We have a strong track record of promoting people from within and taking team members from Associate to Product Manager or from Senior to Director of Product during their successful tenures at Product People.</li></ul>
<ul><li><b>Continuous learning.</b> Continuous learning is at our core. Embracing &quot;Spread knowledge generously,&quot; we foster growth through weekly Sharing and Rubber Ducky sessions, a dedicated #help channel, and promoting peer mentorship. These opportunities complement the structured mentoring from line managers and mission supervisors in the Product People Trio framework. We also offer a Learning Budget to expand your Product Management knowledge.</li></ul>
</div><div><div><h3 class="jobSectionHeader"><b>What Makes Us Special</b></h3>
<ul><li><b>Accelerate your personal and career growth.</b> 10x your learning and networking opportunities by being exposed to multiple companies and teams each year. We give timely, candid, and direct feedback and expect you to do the same. We run 4-month performance reviews for each person. This helps us improve the team, maintain quality of service, and proactively promote people who show sustained performance at the next level.</li>
<li><b>Amazing culture.</b> We have a supportive, high-performance, and open culture. It starts with onboarding you well. We hire and retain the best people living our values while counseling to leave those happier elsewhere. We <i>share knowledge generously</i> while being <i>excellent and candid with each other</i>.</li>
<li><b>Structured onboarding and support network.</b> Who says small companies need to be chaotic? Our onboarding guide contains everything you need, and if you need more, there's our #help channel! We proactively share our learning with each other through sharing sessions and help each other resolve complex situations through peer mentoring.</li>
<li><b>Levels tied to compensation</b>. Your compensation changes when your title and level change. This is not the case with other companies (e.g., someone promotes, but they don't earn more money afterward). Moreover, we offer tenure raises that are independent of levels and promotions.</li>
<li><b>Paid sabbatical accrued every 3 years*.</b> You get a paid month off every 3 years, on top of your regular holiday allowance. Take unpaid leave anytime; we'll cover your health insurance.</li>
<li><b>[Optional] 4-day work week*.</b> Free up space and time to pursue an MBA, travel for a longer time, or just do nothing. Our default is a 5-day workweek, you can opt in and out of a 4-day workweek with at least one month's notice to minimize the impact on the team's workload. The compensation impact is 80% of the salary in years 1-2, 85% of the salary in years 3, and 90% of the salary in years 4+.</li>
<li><b>Remote working</b>. We work distributed first. We recommend setting up a dedicated workspace for which you can choose to expense a MacBook, external monitor, ring light, room divider, and plants. As it can sometimes get lonely, consider that you'll need to proactively schedule in-person meetings, sports, or other activities that provide a good cutoff and help you recharge after work.
<ul><li>We operate in Central European Time, and our team values effective collaboration. To ensure seamless communication and teamwork, and support a sustainable lifestyle, we accommodate a maximum time difference of +4.5 hours / -1 to -2 hours. Please consider this when applying for the position.</li>
</ul></li><li><b>[Optional] Germany Relocation after 24+ months*</b>. We sponsor a relocation to Berlin, Germany for team members at L4+ levels who've been with our firm for at least 24 months. Should you decide to relocate on your own before being eligible for our support, we can only change your work contract to the German one after you have your visa and paperwork in order.</li>
</ul>
<p>For more detailed information about our <b>culture, ways of working, transparent salaries, and career track</b>, please visit our Prospective Candidate FAQs. See the Interview Guide for tips.</p>
<p>
Want to keep up with Product People? Subscribe to our Newsletter through our SubStack and Follow us on social media (LinkedIn, YouTube, Telegram).</p>
<ul><li>Only applies to PMs and/or full-time employees.</li></ul>
<p><i>
Note that we assign a higher ranking to the questionnaire below than CVs.</i></p></div></div></div>

Product Management Consultant (f/m/x)

TMOB

<div></div><div><div><div><div><div><div><div><div><h5 class="jobSectionHeader"><b>LEVEL</b></h5><h3 class="jobSectionHeader"><b>
MANAGER</b></h3></div></div></div><div><div><div><h5 class="jobSectionHeader"><b>
TEAM</b></h5><h3 class="jobSectionHeader"><b>
PRODUCT</b></h3></div></div></div><div><div><div><h5 class="jobSectionHeader"><b>
TYPE</b></h5><h3 class="jobSectionHeader"><b>
FULL-TIME</b></h3></div></div></div><div><div><div><h5 class="jobSectionHeader"><b>
LOCATION</b></h5><h3 class="jobSectionHeader"><b>
ISTANBUL</b></h3></div></div></div></div></div></div></div>
<div></div>
<div><div><div><div><div><div><div><div><div><p>As a Producer, you own delivery outcomes from discovery alignment to production release. You turn business intent into a structured artifact chain, orchestrate AI agents across the lifecycle, and ensure we ship with quality and operational stability.</p></div></div><div></div><h6 class="jobSectionHeader"><b>
WHAT WE NEED</b></h6><h2 class="jobSectionHeader"><b>
Qualifications</b></h2><div><div><ul>
<li>Proven delivery leadership (project/program management or equivalent ownership role).</li></ul><ul>
<li>Strong written communication and artifact discipline (requirements, plans, decision logs).</li></ul><ul>
<li>Comfort working with product/engineering/design in fast iteration loops.</li></ul><ul>
<li>Ability to define measurable success criteria and enforce quality gates.</li></ul><ul>
<li>Experience with AI-assisted or agentic delivery workflows.</li></ul><ul>
<li>Familiarity with operational excellence practices (SLOs, runbooks, observability).</li></ul></div></div></div></div></div></div><div></div><div><div><p>
As a Product Engineer, you deliver product features by partnering with AI agents and production-grade tooling. You focus on turning well-defined artifacts into working, testable, operable software&mdash;without compromising quality.</p></div></div></div></div></div><div></div>
<div></div>
<div><div><div><div><div><div><div><h6 class="jobSectionHeader"><b>WHAT YOU WILL DO</b></h6><h2 class="jobSectionHeader"><b>
Job Description</b></h2><div><div><ul>
<li>Own project scope, milestones, risks, dependencies, and change control end-to-end.</li></ul><ul>
<li>Create and maintain the unified artifact chain (e.g., Product Brief/PRD, decomposition, API specs, test plan, runbook) and keep it consistent as a single source of truth.</li></ul><ul>
<li>Orchestrate agent workflows across design, build, verification, and release; ensure continuous validation and enforceable quality gates.</li></ul><ul>
<li>Run stakeholder communication: status, decisions, trade-offs, and approvals.</li></ul><ul>
<li>Coordinate release readiness and post-launch governance with clear ownership, service targets, and controlled releases.</li></ul></div></div></div></div></div></div></div></div></div><div></div>
<div></div><div><div><div><div><div><div><div><h6 class="jobSectionHeader"><b>WHAT WE OFFER</b></h6><h2 class="jobSectionHeader"><b>
Offering?</b></h2><div><div><ul>
<li>Competitive compensation package</li></ul><ul>
<li>Periodic performance and salary reviews</li></ul><ul>
<li>Access to modern AI tools and productivity software</li></ul><ul>
<li>Private health insurance</li></ul><ul>
<li>Meal allowance</li></ul><ul>
<li>Hybrid/remote work options</li></ul><ul>
<li>Paid time off and additional leave types</li></ul></div></div></div></div></div></div></div></div></div></div><div></div>

Producer

<div><p>Non-F&amp;D &amp; Service Procurement Manager</p><h2 class="jobSectionHeader"><b>
Job Description</b></h2><p>
Position Title: Non-F&amp;D &amp; Service Procurement Manager
</p><p>Department: Hilton Supply Management
</p><p>Reports to Title: Procurement Manager T&uuml;rkiye</p><p>
Location: Hilton Regional Office T&uuml;rkiye
</p><h2 class="jobSectionHeader"><b>About Hilton Supply Management</b></h2><p>
Hilton Supply Management (HSM) is the largest hospitality group procurement organization and an integral division within Hilton. HSM manages the supply chain of hotels, both Hilton as non-Hilton branded hotels. With more than 18,000 hotels in our program (including over 10,000 non-Hilton-branded hotels), HSM drives economies of scale and negotiates competitive contracts with industry-leading suppliers &ndash; ensuring direct savings on the product &amp; services for hotel partners.</p><h2 class="jobSectionHeader"><b>
About Hilton</b></h2><p>
Hilton is one of the largest and fastest growing hospitality companies in the world, with more than 8,800 properties with more than 1.3M rooms in 139 countries and territories. Founded in 1919, we have defined the hospitality industry and established a portfolio of world-class brands, including our flagship Hilton Hotels &amp; Resorts brand, which is the most recognized hotel brand in the world. We have more than 226 million members in our award&ndash;winning customer loyalty program, Hilton Honors.</p><h2 class="jobSectionHeader"><b>
Position Statement</b></h2><p>
The T&uuml;rkiye region within Hilton Supply Management is responsible for creating and managing strategic contracts for the provision of Non-F&amp;D &amp; Service to all managed properties and those franchise and third-party hotels signed to Hilton Supply Management agreements. Primary responsibilities will be overseeing the entire procurement process and HSM competitiveness, which will include the procurement of Non-F&amp;D &amp; Service categories within the T&uuml;rkiye region.</p><p><b>
Position Summary</b></p><ul><li><p>
To plan, organize, direct, and control the Purchasing and Supply Management functions for all Non-Food &amp; Services categories within the specified functional Area for Hilton.</p></li><li><p>
Ensuring that technical equipment, engineering services, CAPEX, FF&amp;E, MRO, Energy, Facility Management, and outsourced operational services are procured at the optimal total cost of ownership while adhering to Hilton standards, operational specifications, purchasing best practices, and global procurement policies.</p></li><li><p>
Direct supervision and management of reports as detailed.</p></li><li><p>
Working with and representing the Purchasing function with key stakeholders such as Finance, Engineering, Operations, and Development.</p></li><li><p>
To provide functional and operational management to any corporate or cluster purchasing teams based in the area and to provide support as required to hotel-based purchasing resources across the area.</p></li><li><p>
To ensure that all procurement tools (such as Birchstreet, Coupa Smart Spend) are implemented and maintained.</p></li><li>
Provide effective management to the Non-F&amp;D &amp; Services Buyer (where applicable).</li></ul><h2 class="jobSectionHeader"><b>
Strategic Procurement &amp; Business Operations 55%</b></h2><ul><li><p>
Lead local and national tenders within Non-Food &amp; Services categories, including technical projects and service agreements.</p></li><li><p>
Negotiate pricing and commercial terms with suppliers at local and national levels.</p></li><li><p>
Conduct price benchmarking and lifecycle cost analysis to ensure competitive positioning across M/L, franchised properties, and 3rd party hotels.</p></li><li><p>
Maintain supplier data and pricing in procurement systems (e.g., Birchstreet, Coupa Smart Spend).</p></li><li><p>
Ensure implementation and compliance with national, pan-European, and global agreements including MSAs and FSAs.</p></li><li><p>
Monitor supplier performance and product/service quality.</p></li><li><p>
Stay informed on relevant procurement laws, technical regulations, and compliance requirements.</p></li><li>
Support the growth and implementation of Group Purchasing Organization (GPO) initiatives where applicable</li></ul><h2 class="jobSectionHeader"><b>
Organisational activities</b><b> 20</b><b>%</b></h2><ul><li><p>
Report directly to National Procurement Manager (NPM)</p></li><li><p>
Report on a monthly/or weekly basis to the NPM of current system status, project status, needs of the properties or concerns regarding the suppliers&rsquo; performance and products&rsquo; quality</p></li><li><p>
Report contract negotiation results, tenders, savings capture, and cost avoidance in Coupa Smart Spend.</p></li><li><p>
Act as the primary liaison between the regional procurement leadership and hotel operations, ensuring seamless communication and alignment of procurement goals.</p></li><li><p>
Address technical supply challenges and ensure timely resolution with suppliers.</p></li><li><p>
Ensure to receive as much as possible information about local needs and issues.</p></li><li><p>
Ensure maximum visibility of local technical requirements and operational risks.</p></li><li><p>
Ensure follow-up of consistence item handling internally.</p></li><li><p>
Communicate procurement updates, CAPEX frameworks, and service agreements through internal channels.</p></li><li>
Foster strong relationships with hotel leadership, Engineering, Finance and Operations teams</li></ul><h2 class="jobSectionHeader"><b>
Strategic Development &amp; Compliance 20%</b></h2><ul><li><p>
Lead the development and execution of procurement strategies across Non-Food &amp; Services categories, ensuring alignment with brand standards, technical compliance, and ESG targets.</p></li><li><p>
Provide strategic guidance to hotel and engineering teams on supplier selection, technical specifications, and cost optimization opportunities.</p></li><li><p>
Regularly review and rationalize nominated suppliers across technical and service categories.</p></li><li><p>
Be aware of and apply Hilton purchasing, financial and environmental policies, CSR and ESG activities.</p></li><li><p>
Ensure hotel teams are informed about nominated suppliers, service standards, and compliance requirements.</p></li><li><p>
Develop and maintain constructive and cooperative relationships with all internal and external stakeholders/personnel whether in person or via telephone.</p></li></ul><h2 class="jobSectionHeader"><b>
Human Resources</b><b> 5%</b></h2><ul><li><p>
Provide effective leadership and development to the Non-F&amp;D &amp; Services Buyer (where applicable).</p></li><li><p>
Motivate and guide team members to achieve high performance and professional development.</p></li></ul><p>
In addition to performance of the essential functions, this position may be required to perform supportive duties as assigned from time to time, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company or departmental objective.</p><h2 class="jobSectionHeader"><b>
Required Qualifications</b></h2><ul><li><p>
Complete knowledge of F&amp;D purchasing procedures and supply chain.</p></li><li><p>
Strong understanding of strategic sourcing, CAPEX procurement, lifecycle costing, and contract governance.</p></li><li><p>
Demonstrated competence to manage multiple priorities and complex technical projects in a hands-on capacity.</p></li><li><p>
Proficiency in sourcing applications and MS Office Suite.</p></li><li><p>
BA/BS/Bachelor's Degree or experience in lieu thereof.</p></li><li><p>
Excellent negotiation, analytical, and problem-solving skills.</p></li><li><p>
Strong interpersonal and communication abilities.</p></li><li><p>
High attention to detail and organizational skills.</p></li><li><p>
Demonstrated ability to self-motivate, manage multiple priorities and deliver results.</p></li><li><p>
Work attitude that exhibits flexibility, drive, good judgment, dependability and ambitions</p></li><li><p>
Ability to communicate complex technical and commercial concepts clearly across the organization.</p><p>
</p></li></ul><h2 class="jobSectionHeader"><b>Preferred Qualifications</b></h2><ul><li><p>
Experience in procurement and supply chain management (minimum 8+ years) in a senior-level role within hospitality or multi-site environments.</p></li><li><p>
Strong commercial and negotiation capability managing complex service and CAPEX contracts.</p></li><li><p>
Functional knowledge of various global back-office systems (e.g. BSS, NAV, PSFT, Sun, Navision)</p></li><li><p>
MS/MA/Master's Degree or experience in lieu thereof</p></li><li><p>
Business fluency in Turkish and English; proficiency in an additional language is a plus</p></li><li><p>
International or national multi-site experience preferred.</p></li></ul></div>

Non-F&D & Service Procurement Manager

World Health Organization

<div></div><div><div><b>Grade</b><b>:</b> P2</div><div><b>
Contractual Arrangement</b><b>:</b> Fixed-term appointment</div><div><b>
Contract Duration (Years, Months, Days)</b><b>:</b> 1 year ( Further extension subject to availability of funds and and satisfactory performance)</div><p></p><div><b>
Job Posting</b><b>:</b> Mar 25, 2026, 6:11:59 AM</div><div><b>
Closing Date</b><b>:</b> Apr 19, 2026, 4:59:00 PM</div><div><b>
Primary Location</b><b>:</b> T&uuml;rkiye-Istanbul</div><div><b>
Organization</b><b>:</b> EU/DPM Division of Programme Management</div><div><b>
Schedule</b><b>:</b> Full-time<div></div><div><br>
</div></div><div><b>
IMPORTANT NOTICE: </b>Please note that the deadline for receipt of applications indicated above reflects your personal device's system settings.<div>
</div></div><div><h2 class="jobSectionHeader"><b>
OBJECTIVES OF THE PROGRAMME</b></h2><p>
 The Division of Programme Management ensures the technical excellence of WHO/Europe&rsquo;s work. It coordinates and ensures coherence across WHO/Europe's health programmes, country support and the Special Initiative on Primary Health Care (PHC). The Division also leads planning and budgeting, resource mobilization and partnerships, communications and publications, governance and external relations, and language services.</p><p>
As part of the Division of Programme Management, the Corporate Communications and Publications unit coordinates internal and external communications, manages media relations and WHO/Europe&rsquo;s presence, provides targeted communication support to divisions and country offices, and oversees the publications process.</p><h2 class="jobSectionHeader"><b><br>
ORGANIZATIONAL CONTEXT</b></h2><p><b>
Describe (1) the work environment; (2) the role of the individual within the team &ndash; team member, specialist, etc.; (3) available guidelines, (4) degree of independence in decision-making and (5) nature and purpose of contacts within and outside the Organization.</b></p><p><b>
1 - Work Environment:</b></p><p>
The Communications Officer post is part of the Corporate Communications and Publications (CCP) unit. The team works in close collaboration with country offices, geographically dispersed offices (GDOs) and specialized project offices across the Region as well as the technical units based in Copenhagen.</p><p>
 <b>2 &ndash; Roles within the cluster &amp; communications team:</b></p><p>
The incumbent ensures that quality communications products showcasing WHO&rsquo;s impact at country level are produced, and that country offices have the tools, products and know-how to develop quality, timely and appropriate communications materials to key audiences. S/he works closely with Corporate Communications team members, and with communications colleagues in other divisions/units outside CCP. S/he develops and maintains effective working relations with WHO and UN communications groups. Raising awareness that a human rights and gender equality perspective is incorporated in policies, workshops and activities.</p><p>
 <b>3 &ndash; Available guidelines</b></p><p>
S/he is guided by resolutions and decisions of the World Health Assembly (WHA), the Executive Board (EB) and Regional Committee (RC) , Second European Programme of Work (EPW2), WHO&rsquo;s fourteenth Global Programme of Work (GPW14), SDGs, WHO/Europe communications strategy, global communications strategy, Country Cooperation Strategies, Biennial Collaborative Agreements with Member States, WHO global and WHO/Europe style guides, WHO basic documents, WHO manuals, Staff Rules, Directives of the Director-General (DG) and the Regional Director (RD).</p><p><b>
4 &ndash; Independence in decision-making &amp; and nature and purpose of contacts within and outside the Organization</b></p><p>
Under the supervision of the Press and Media Relations Officer and guidance of the Communications Manager, the incumbent undertakes routine communications tasks independently, drawing on technical skills and knowledge of WHO work at country level and communications style, ensuring the efficient delivery of timely, appropriate communications products. S/he seeks answers to queries and provides recommendations to country offices independently.</p><p><b>
Contacts within and outside the Organization</b></p><p>
Contacts inside the organization</p><p>
a) Communications Manager, CCP: for purposes of guidance and supervision; to decide on the orientation of the work; to brief and appraise on the development; to receive policy guidance; to solve special problems arising; and to collaborate and harmonize work.</p><p>
b) As part of the team, the incumbent works very closely with communications staff in technical units and with staff from country offices.</p><p>
Contacts outside the Organization</p><p>
UN Communication groups; communications staff in partner organizations and communications and media staff in ministries and other governmental entities.</p><h2 class="jobSectionHeader"><b>
DESCRIPTION OF DUTIES</b></h2><p>
The Communications Officer, (External Communications) is responsible for: (i) producing, in a timely manner, quality communications products that accurately illustrate WHO&rsquo;s work and impact in countries, (ii) developing and adapting global and regional communications products and activities for use at country level, and (iii) building communications capacity in country offices.</p><p>
 Under the supervision of the Press and Media Relations Officer and guidance of the Communications Manager the incumbent performs the following duties.</p><p><b>
Key duties:</b></p><p>
1. Communicating WHO impact at country / regional level</p><p>
a) Produces news stories, features, event notices, and other intelligence and information materials , of WHO&rsquo;s work at country level for internal/external audiences;</p><p>
b) Develops, quality controls and posts country-focused social media content, in collaboration with team;</p><p>
c) Works with select countries on national media relations and advises on media opportunities at national level.</p><p>
2. Strategic communications support to EURO Country Offices</p><p>
a) Assists in handling requests for communications support and guidance from country offices;</p><p>
b) Works with country offices on strengthening and maintaining their social media presence at national level;</p><p>
c) Supports country offices in developing and implementing their communications strategies and action plans; reviews communications components of country strategies in conjunction with the wider team.</p><p>
d) Maintains contacts list for communications focal points at country level.</p><p>
3. Communications capacity building</p><p>
a) Builds and maintains portfolio of strategic communications templates and tools for country offices (communications campaign materials, country office brochures, templates, advocacy materials, factsheets, new guidance, etc.);</p><p>
b) Supports in coordinating the Country Office Communications Network and regular meetings and capacity building for staff who have communications tasks/responsibilities;</p><p>
c) Supports the development of training materials including onboarding pack and provides training for country office staff where relevant;</p><p>
4. Other relevant duties as necessary and appropriate.</p><p><b>
REQUIRED QUALIFICATIONS</b></p><p><b>
Education</b></p><p><b>
Essential</b>: University degree (Bachelor's level ) in communications, journalism or related social science.<br>
<b>Desirable</b>: University degree (Master's level ) in any of the above fields. Public health or international relations qualifications.</p><p></p><p><b><br>
Experience</b></p><p><b>
Essential</b>: At least 2 years of professional experience in communications and/or international relations, with at least 1 year in an international environment. Demonstrated experience in developing and implementing communications strategies for public sector organizations; coordinating the development, writing and delivery of multilingual communications products/materials, such as news stories, brochures and social media content; organizing virtual meetings and coordinating professional networks; developing and disseminating campaign and advocacy materials; developing and delivering communications training; and analyzing communications activities and campaigns and drafting outcome reports.</p><p><b><br>
Desirable</b>: Relevant experience within WHO, the United Nations or other international organizations with focus on development/public health.</p><p><b><br>
Skills</b></p><p>
Good knowledge of current communication methods.</p><h2 class="jobSectionHeader"><b>
WHO Competencies</b></h2><p>
Teamwork,<br>
Respecting and promoting individual and cultural differences<br>
Communication , Producing results<br>
 Knowing and managing yourself</p><p><b>
Use of Language Skills</b></p><p><b>
Essential</b>: Expert knowledge of English.</p><p><b>
Desirable</b>: Intermediate knowledge of French, Russian, German.</p><p></p><h2 class="jobSectionHeader"><b><br>
REMUNERATION</b></h2><p>
WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 56,046 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 2046 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.</p><h2 class="jobSectionHeader"><b><br>
ADDITIONAL INFORMATION</b></h2><ul><li><p>
This vacancy notice may be used to fill other similar positions at the same grade level</p></li></ul><ul><li><p>
Staff members who apply to this requisition and who had been separated as a result of the 2025 Prioritization and Realignment Process will be given special consideration</p></li><li><p>
Only candidates under serious consideration will be contacted.</p></li></ul><ul><li><p>
A written test and/or an asynchronous video assessment may be used as a form of screening.</p></li></ul><ul><li><p>
In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.</p></li></ul><ul><li><p>
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.</p></li></ul><ul><li><p>
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.</p></li></ul><ul><li><p>
The Director-General retains the discretion to not make any appointment to this vacancy, to make an appointment at a lower grade, or to make an appointment with a modified job description, including shortening the duration of the appointment.</p></li></ul><ul><li><p>
Staff members in other duty stations are encouraged to apply.</p></li></ul><ul><li><p>
WHO is committed to creating a diverse and inclusive environment of mutual respect. WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics.</p></li></ul><ul><li><p>
WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States (https://www.who.int/careers/diversity-equity-and-inclusion) are strongly encouraged to apply.</p></li></ul><ul><li><p>
Persons with disabilities may request reasonable accommodations (modifications or adjustments to the application or recruitment process) to support their participation in the application and recruitment process. Please send an email to reasonableaccommodation@who.int with your full name, the vacancy number you are applying for, and specific details of the accommodation needed in your request.</p></li></ul><ul><li><p>
An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.</p></li></ul><ul><li><p>
WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.</p></li></ul><ul><li><p>
Mobility is a condition of international professional employment with WHO and an underlying premise of the international civil service. Candidates appointed to a fixed-term position in the International Professional category (Grades P1-D2) are eligible for Geographical Mobility and may be assigned to any activity or duty station of the Organization throughout the world.</p></li></ul><ul><li><p>
WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.</p></li></ul><ul><li><p>
The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.</p></li></ul><ul><li><p>
Please note that WHO's contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.</p></li></ul><ul><li><p>
WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.</p></li></ul><ul><li><p>
For information on WHO's operations please visit: http://www.who.int.</p></li></ul><ul><li><ul><li>For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.</li></ul></li></ul><ul><li><p>
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Communications Officer ( External Communications)

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