(hebrew & english) customer support consultant, hospitality (remote)

customer relations&ord. mgmt. responsible

(hebrew & english) customer support consultant, hospitality (remote) Jobs in Istanbul Turkey

account manager

application support specialist Jobs in Istanbul Turkey

application support specialist

ceo office associate Jobs in Istanbul Turkey

ceo office associate

customer relations&ord. mgmt. responsible Jobs in Istanbul Turkey

customer service representative

Avery Dennison

<div><b>Job Description</b><p><br>
We are seeking a <b>Customer Service Representative</b> to join our Commercial team <b>on a fixed-term contract for 12 months, in a hybrid-to-remote</b> role. The successful candidate will be responsible for managing customer accounts, ensuring complete order fulfillment, and advocating for customer requirements to enhance satisfaction and operational responsiveness. This role is essential in maintaining accurate records and proactively communicating supply chain solutions.</p><p><b>
Key Responsibilities</b></p><ul><li>
Manage customer accounts with regard to order processing, order tracking, delivery schedules, and complete order fulfillment.</li><li>
Utilize computer systems to document customer inquiries and maintain accurate records of order status and progress.</li><li>
Address and resolve customer complaints in a professional and diplomatic manner.</li><li>
Identify and implement service improvement initiatives to enhance customer satisfaction and operational responsiveness.</li><li>
Communicate supply chain challenges proactively and present viable alternative solutions to customers.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Minimum 2 years of professional experience in customer service or a related discipline, ideally in the textile industry.</li><li>
Proficiency in Turkish and English, with strong written and verbal communication abilities.</li><li>
Demonstrated excellence in data entry and organizational skills.</li><li>
Ability to effectively prioritize and manage multiple concurrent tasks and issues.</li></ul><br>
<b>
Additional Information</b><p><b><br>
What we offer</b></p><p>
Here's a glimpse of the great benefits you can expect:</p><ul><li>
Financial &amp; Health Benefits: We offer Health insurance and various allowances, including Social, Food, Bairam, Transportation and Heating allowances, plus meal ticket.</li><li>
Time Off: Enjoy a minimum of 16 days of Annual Leave (increasing with seniority) and we also provide specific paid leave for life events.</li><li>
Continuous Development: We invest in your growth with individually set-up development plans, access to language courses, and various internal trainings.</li><li>
Flexible Work &amp; Well-being: Hybrid work options (for most roles).</li><li>
Community Engagement: Opportunities to participate in volunteer activities to support Non-Profit Organizations.</li></ul><p><b>
Why join Avery Dennison</b></p><p>
We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide. As a science and innovation company, we believe that diverse teams are stronger teams. We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA. Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected. Hear from our employees about what it's like working at Avery Dennison. Learn more at www.averydennison.com.</p><p>
At Avery Dennison, we work with the biggest brands in the Apparel Industry. Our site in Istanbul, founded in 2007, is a collaborative and dynamic environment that supports our Apparel Solutions division and employs over 50 talented individuals. Key functions at this site include Customer Service, Finance, Sales, Global Product Development offering diverse career paths and opportunities for growth.</p><p><b>
Equal Opportunity Employer</b></p><p>
Avery Dennison is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status. If you are unable to use our online application process due to a disability, please contact us to request an accommodation at Requestaccomodation@eu.averydennison.com. In the EMEA region, we foster an inclusive culture through active Employee Resource Groups (ERGs) like Elevate, Unite, and our Mental Health group. Please visit our DE&amp;I page to learn more about our Diversity, Equity &amp; Inclusion approach.</p></div>

Customer Service Representative

Icann

<div><div><p><b>Job Summary:</b></p><p>
We are looking for a <b>Global Support Analyst I</b> (temporary - part-time) to assist ICANN customers through email support, and provide assistance to internal departments as needed.</p><p>
The Analyst uses pre-written responses/Knowledge Base articles for customer inquiries. The Global Support Analyst I (temporary - part-time) assists ICANN customers through email support, and provides assistance to internal departments as needed. This is an Entry Level, part-time role that provides support to our customers on the weekends (Saturday and Sunday only).</p><p><br>
</p><p><b>Key Responsibilities &amp; Duties:</b></p><ul><li>
Responds to customer service inquiries using pre-written responses.</li><li>
Handles basic inquiries with minimal assistance.</li><li>
Consistently works on and handles cases systematically as they arrive in the queue.</li><li>
Collaborates with ICANN staff to resolve inquiries.</li><li>
Manages opens cases and follows up to ensure cases are resolved within defined Service Level Targets (SLTs).</li><li>
Performs against set KPIs such as customer service satisfaction scoring received through survey feedback.</li><li>
Performs all case handling and tasks with high quality and in line with ICANN policies and procedures.</li><li>
Ensures smooth transfer of case assignment between team members across all offices and time zones as required.</li><li>
Supports internal stakeholders as needed.</li><li>
Other duties as assigned or requested.</li></ul><p><b>
Required Knowledge, Skills, and Abilities (KSAs):</b></p><p>
(Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)</p><ul><li>
Broad knowledge and previous experience in providing Customer Support via email or and ticketing system preferred.</li><li>
Excellent verbal and written communication skills.</li><li>
Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.</li><li>
Demonstrated ability to interact professionally with a diverse group/executives/customers/ managers/subject matter expert.</li><li>
Exceptional attention to detail.</li><li>
Highly organized with the ability to multi-task.</li><li>
Strong analytical and problem-solving skills.</li><li>
Contributes to a professional, collaborative and rewarding work environment.</li><li>
Very customer service oriented; considerate and friendly demeanor towards customers.</li><li>
CRM software (Salesforce preferred) or helpdesk ticketing system and Microsoft Office Word and Excel (intermediate level) experience preferred.</li><li>
Experience with Jira, Smartsheet, Google Workspace, Slack and Zoom is a plus but not required</li></ul><p></p><p><b><br>
Education and Experience Requirements:</b></p><ul><li>
Bachelor&rsquo;s degree preferred.</li><li>
Previous experience in customer support or administrative roles within a corporate environment; multi-channel support experience preferred.</li><li>
Background in data analytics is a plus, but not required.</li></ul><p></p><p><b><br>
Language:</b></p><ul><li>
Fluency, both written and spoken, in English is required.</li><li>
ICANN is a global organization that values diversity; preference will be given to candidates with demonstrated skills in additional languages besides English.</li></ul><p></p><p><b><br>
Working Conditions &amp; Physical Requirements:</b></p><ul><li><p>
Part-time, remote position.</p></li><li><p>
While performing the duties of this job, the employee is frequently required to stand and walk. The employee regularly is required to sit. The employee is frequently required to talk or hear; use hands and arms to reach, handle or feel. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.</p></li></ul>
</div><div><div><div><div>Targeted Base Salary Low:
</div></div><div></div><div><div>Targeted Base Salary High:
</div></div></div></div><div></div><div><div><div><div><p><b><i>Note: </i></b><i>The salary range provided here is a general estimation for the position at the time of posting based on the primary location. Salary ranges vary based upon geographic regions and countries. Final compensation packages take into consideration of a variety of factors including but not limited to a candidate&rsquo;s location, work experience, knowledge, skills and other compensable factors.</i></p></div></div></div></div></div><p></p>

Global Support Analyst I - Temporary Position, Part-Time

SupportYourApp

<div><p><b>Who are we?</b></p><p><b>
SupportYourApp</b> is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world&rsquo;s leading SaaS, software, or hardware solutions?</p><p>
Join our community as a <b>Customer Support Consultant</b> today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let&rsquo;s see what it takes.</p><p><b>
What you will do:</b></p><ul><li>
Deliver outstanding customer support via <b>phone calls, chats, and emails;</b></li><li>
Build strong and lasting customer relationships;</li><li>
Keep up with evolving tools and technology;</li><li>
Handle sensitive customer data with care and security;</li><li>
Apply the latest and greatest customer happiness practices;</li><li>
Maintain deep understanding of client solutions and meet KPI;</li><li>
Communicate with developers and cross-functional specialists.</li></ul><p><b>
What you need to succeed in this role:
</b></p><ul><li><b>Excellent Hebrew and English skills (C1 for both spoken and written);</b></li><li><b>
At least 6 months of experience in a customer support role;</b></li><li>
Strong analytical thinking and research skills;</li><li>
Experience in travel industry;</li><li>
Positive, proactive and responsible attitude;</li><li>
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps&ndash;download and 40 Mbps&ndash;upload).</li></ul><p><b>
Will be a great plus:
</b></p><ul><li>Experience in hospitality or logistics;</li><li>
Ecperience with CRM systems, like Zendesk.</li></ul><p><b>
Benefits:
</b></p><ul><li>Flexible schedule;</li><li>
Opportunity to cooperate fully<b> remotely;</b></li><li>
Inclusive international environment;</li><li>
Compensation in USD;</li><li>
Rewards for referring friends;</li><li>
Balance between project workload and personal time, but also &ndash; internal health policy;</li><li>
Responsive leadership interested in your development and long-lasting cooperation;</li><li>
Greenhouse conditions for self-development;</li><li>
A culture built on trust, with no time-tracking requirements.</li><li>The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.</li></ul><p>
You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.</p><p>
So if you're a proactive <b>Support Specialist</b> who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!</p><p>
Over 1300+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.</p><p>
Know someone perfect for the role? Refer them and get rewarded!</p><p><i>
We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.</i></p><p><i>
Your personal data will be processed as described in the SupportYourApp </i><i>Candidate Privacy Notice</i><i>.</i></p></div><p></p>

(Hebrew & English) Customer Support Consultant, hospitality (remote)

Softpos Teknoloji A.Ş.

<div><p>Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
</p><p></p><p><b>Summary of This Role</b></p><p>
Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.</p><p></p><p><b>
Job Description</b></p><ul><li>
As 2nd level support, handling customer demand (configuration level bugs, service, and information requests) which do not require code change.</li><li>
Delivering support team related work items during implementation phase of the project.</li><li>
Providing application support to customers for general and merchant related issues by remote connection or telephone.</li><li>
For customer demands which required 3rd level support, supporting the process during requirement clarification, testing/verifying and submission of the solution.</li><li>
Providing 2nd level support, for incidents on the services under responsibility of the team.</li><li>
Executing manual/scripted tests before/during and after deployments of the applications.</li><li>
Plan and prioritize work in accordance to Service Level Agreements.</li><li>
Working together with the teammates and customers to define recurring issues to classify as problem, finding root-causes and permanent solutions.</li></ul><p></p><p><b>
Necessary Skills and Experiences</b></p><ul><li>
Bachelor&rsquo;s Degree in Computer, Electrical &amp; Electronics or Industry Engineering, MIS or other relevant departments of universities</li><li>
Familiarity with software development and support processes.</li><li>
Fluent in English (written, spoken - upper intermediate).</li><li>
Familiarity Linux and/or Windows server and shell scripting languages.</li><li>
Database (Oracle, Postgre SQL, SQL Server or others) knowhow.</li><li>
Familiarity with ITSM ticketing tools (Jira or others).</li><li>
Able to work under pressure and meet deadlines.</li><li>
Team player, ability to work in a part of an Application Support Team.</li><li>
Strong analytical mindset, problem solving and strong communication skills.</li><li>
Strong responsibility and ownership attitude, customer(service) oriented mindset is a must.</li></ul><p></p><p><b>
Nice to Have:</b></p><ul><li>
Credit card and payment system knowledge is a big plus.</li><li>
ITSM knowledge, ITIL certification.</li><li>
Experience working in DevOps and Agile culture.</li><li>
Familiarity with deployment methods with CI/CD tools, experience in software configuration and release management.</li><li>
Hands-on experience on software development (Java, .NET) or shell scripting.</li><li>
Know-how in web service integration.</li><li>
Experience in working with global customers or working in a global organization.</li></ul><p></p><p>
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.</p></div><p></p>

Application Support Specialist

Hewlett Packard Enterprise | HPE

<div>Global Technical Support Engineer<p><br>
</p>This role has been designed as &lsquo;Hybrid&rsquo; with an expectation that you will work on average 2 days per week from an HPE office.<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Who We Are:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today&rsquo;s complex world. Our culture thrives on finding new and better ways to accelerate what&rsquo;s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p><b>
Job Description:</b></p><p><br>
</p><p><b><i>Job Family Definition:</i></b></p><p>
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.</p><p><b><i>
Management Level Definition:</i></b></p><p>
Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.</p><p><b><i>
Responsibilities:
</i></b></p><ul><li>Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.</li><li>
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .</li><li>
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.</li><li>
Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.</li><li>
Review and may resolve complex business issues.</li><li>
Excellent communication skills. Add case resolution to KMS.</li><li>
Understand and utilize Information Technology Information Libraries (ITIL).</li><li>
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.</li><li>
Partners frequently with the Sales Pursuit team.</li></ul><p><b><i>
Education and Experience Required:
</i></b></p><ul><li>Graduated from relevant technical university programs. BA/BS or equivalent experience preferred.</li><li>
8+ years experience in relevant technologies and customer environments.</li><li>
Technical certification in HPE products</li><li>
Relevant industry qualification where applicable.</li></ul><p><b><i>
Knowledge and Skills:
</i></b></p><ul><li>Excellent verbal and written communication skills in language to be supported.</li><li>
Experience in troubleshooting in a technical environment.</li><li>
Excellent analytical and problem solving skills.</li><li>
Software and hardware knowledge of computing, storage and peripheral devices.</li><li>
Advanced proficiency with case management databases and tools.</li><li>
Superior customer service skills.</li><li>
Phone and remote support.</li><li>
Partners frequently with the Sales Pursuit team.</li><li>
Ability to solve and document solutions for usage of other technicians and customers.</li><li>
Ability to mentor new agents.</li><li>
Ability to lead resolution activities with escalated customers.</li><li>
Ability to contribute to technical action plans.</li><li>
Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).</li><li>
HPE Storage, Compute, SAN and Hyperconverged solutions like Simplivity.</li></ul><p></p><div><div><div><div><div><div><div><p><b>
Additional Skills:</b></p></div></div></div></div></div></div></div>
Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
What We Can Offer You:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Health &amp; Wellbeing</b></p><p>
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.</p><p></p><p><b>
Personal &amp; Professional Development</b></p><p>
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have &mdash; whether you want to become a knowledge expert in your field or apply your skills to another division.</p><p></p><p><b>
Unconditional Inclusion</b></p><p>
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Let's Stay Connected:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>#turkey
#operations<p></p><p><b>
Job:</b></p>
Services<p><b>
Job Level:</b></p>
Specialist<p><br>
</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.</b></p><p><br>
</p><p>HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.</p><p><br>
</p><p><b>No Fees Notice &amp; Recruitment Fraud Disclaimer</b></p><p></p><p><i><br>
It has come to HPE&rsquo;s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.</i></p><p></p><p><i><br>
Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment </i><i>agencies/vendors </i><b><i>will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. </i></b><i>The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.</i></p></div>

Global Technical Support Engineer

STÄUBLI

<div>
 <p>
  An International Group
 </p>
 <p>
  St&auml;ubli is a mechatronics solution provider with three dedicated divisions: Textile machinery, Connectors and Robotics. With a workforce of over 6000, the company generates a yearly turnover surpassing 1.5 billlion Swiss francs. Originally founded in 1892 as a small workshop in Horgen / Zurich, St&auml;ubli today is an international Group with its head office in Pf&auml;ffikon, Switzerland.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As part of our expanding operations in T&uuml;rkiye, we are seeking a
  <strong>
   Service Engineer
  </strong>
  to join our
  <strong>
   Robotics Division
  </strong>
  located in
  <strong>
   Tuzla &ndash; &Idot;stanbul
  </strong>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   QUALIFICATIONS
  </strong>
 </p>
 <p>
  The ideal candidate should possess the following qualifications:
 </p>
 <ul>
  <li>
   University degree in
   <strong>
    Electronics/Electrical Engineering
   </strong>
   ,
   <strong>
    Mechanical Engineering
   </strong>
   ,
   <strong>
    Control Engineering
   </strong>
   ,
   <strong>
    Mechatronics,
   </strong>
   or equivalent fields.
  </li>
  <li>
   <strong>
    2&ndash;3 years of experience
   </strong>
   in field service engineering or relevant co- education; experience in robotics is a significant plus.
  </li>
  <li>
   Experience with
   <strong>
    industrial electromechanical systems
   </strong>
   and
   <strong>
    basic industrial automation
   </strong>
   .
  </li>
  <li>
   Strong written and verbal communication skills with good organizational capability.
  </li>
  <li>
   Excellent
   <strong>
    customer relations
   </strong>
   and problem-solving abilities.
  </li>
  <li>
   <strong>
    Result-oriented
   </strong>
   , highly motivated, and committed to long-term goals.
  </li>
  <li>
   Strong
   <strong>
    team player
   </strong>
   with self-discipline and effective follow-up skills.
  </li>
  <li>
   Very good command of
   <strong>
    English
   </strong>
   ; a second foreign language (German, French, etc.) is an advantage.
  </li>
  <li>
   Valid
   <strong>
    driver&rsquo;s license
   </strong>
   and ability to travel without restrictions (&gt;50% mobility).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB DESCRIPTION
  </strong>
 </p>
 <p>
  This position requires both planned and unplanned service tasks, including interventions for unexpected malfunctions on customer production lines. Key responsibilities include:
 </p>
 <ul>
  <li>
   Performing
   <strong>
    preventive maintenance
   </strong>
   at customer sites.
  </li>
  <li>
   Providing
   <strong>
    on-site support
   </strong>
   for urgent customer needs, including diagnosis, troubleshooting and repair.
  </li>
  <li>
   Completing and submitting detailed
   <strong>
    service reports
   </strong>
   in a timely manner.
  </li>
  <li>
   Building and maintaining strong relationships with customers and system integrators.
  </li>
  <li>
   Providing
   <strong>
    hotline (phone) support
   </strong>
   and assessing customer needs remotely.
  </li>
  <li>
   Enhancing customer knowledge to ensure optimal
   <strong>
    robot performance
   </strong>
   .
  </li>
  <li>
   Preparing
   <strong>
    robots
   </strong>
   for feasibility studies, workshops and trade shows.
  </li>
  <li>
   Conducting
   <strong>
    customer trainings
   </strong>
   on St&auml;ubli robotics systems.
  </li>
  <li>
   Increasing brand awareness through high-quality customer service.
  </li>
  <li>
   Continuously improving technical expertise in collaboration with the
   <strong>
    local and global support teams
   </strong>
   .
  </li>
 </ul>
</div>


Service Engineer

Getinge

<div><div><div><div><div><p>Regional Account Manager
</p></div></div></div></div><div><div><div><div><b>Date: </b>Mar 16, 2026
</div></div></div></div><div><div><div><div><b>Location:
</b>Istanbul, TR
</div></div></div></div><div><div><div><div><b>Company: </b>Getinge Medikal Sistemler San. ve Tic. A
</div></div></div></div><div><div><div><div><b>Remote Work: </b>Field<br>
</div></div></div></div><div></div><div><div><div><div><div><b>With a passion for life</b></div><br>
<div>
</div><div>Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers &ndash; and to save more lives, we need team players, forward thinkers, and game changers.
</div><div>Are you looking for an inspiring career? You just found it.</div><br>
<div></div>
<p><b>
Qualifications</b></p>
<ul>
<li>Minimum 3 years of experience in sales field, preferably in Healthcare sector</li>
<li>Bachelor degree in Biomedical Engineering or related departments is preferred</li>
<li>Analytical thinking, result and quality oriented approach and good communication skills</li>
<li>Good command of commercial, financial terms and market trends</li>
<li>Military service should be completed for male candidates</li>
<li>Driving license is required</li>
<li>No restrictions for travelling</li></ul><br>
<p></p>
<p><b>
Job Description</b></p>
<ul>
<li>Being responsible for medical equipment sales to drive organic growth in the market</li>
<li>Representation of Getinge Group successfully by establishing excellent relationship with the customer</li>
<li>Understanding and analyzing customer needs</li>
<li>Leading tender preparation and negotiation processes</li>
<li>Leading and coordination through the sales cycle</li>
<li>Finding appropriate financial and operational solutions for the customers</li>
<li>Finding appropriate technical solutions and present to customers</li>
<li>Following-up customer projects under a structured visit plan</li>
<li>Developing team work within the departments</li>
<li>Ensuring highest customer satisfaction with the customer</li>
<li>Monitoring customer complaints regarding sales and service</li>
<li>Determination of service price schedules and discount rates with manager</li>
<li>Maximizing the Contract Capture Rate and service volume in the country</li>
<li>Development of service sales business plans and strategies</li>
<li>Identification of business opportunities and sales channels</li>
<li>Conducting contract negotiations until signing of the order</li>
<li>Leading payment collection process and minimization of accounts receivables in the region</li>
<li>As a member of the team, ensuring seamless teamwork and collaboration with other channels to provide total customer satisfaction.</li>
<li>Maintaining high motivation, building team spirit and promoting exceptional staff and customer relations</li></ul><br>
<div></div>
<div><b>About us
</b></div><div>With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.</div><br>
<div></div>
<div>Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.</div></div></div></div></div></div><p></p>

Regional Account Manager

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