customer service representative

mb marketing

<p><b>Job Description</b></p><p>We are seeking a customer support representative that excels in meeting customers' expectations, from answering questions services to processing situations. You should assist in investigating issues that arise and resolving conflicts from customer complaints to ensure customer satisfaction.</p><p>To be successful as a customer support representative, you should stay informed about service specifications and maintain good relations with customers. Ultimately, a successful Customer Support Representative should be able to achieve outstanding customer service and communicate effectively with customers.</p><p><b>Customer Support Responsibilities:</b></p><p>Managing incoming calls.</p><p>Building good relationships with customers.</p><p>Resolving complaints and following up on resolutions.</p><p>Support payment service provider</p><p>Management of VOIP systems (Telephony)</p><p>Identifying customers' needs.</p><p>Reporting for different departments</p><p>Following procedures and policies.</p><p>Customer Support Requirements:</p><p>High school diploma or equivalent.</p><p>Excellent English speaking skill</p><p>Excellent Microsoft Word, Excel and Google Docs skill</p><p>Experience in customer service.</p><p>Strong telephone etiquette.</p><p>Familiarity with CRM tools.</p><p>Excellent communication skills.</p><p>İş T&uuml;r&uuml;: Tam zamanlı</p><p>Maaş: 40.000,00TRY - 50.000,00TRY aylık</p><p>Dil:</p><ul><li>İngilizce (Zorunlu)</li></ul>

ENGLISH CONVERSION AGENT

Avnet

<div><div><div><div><div><div><div><div><div>EBV Elektronik</div><div></div><div>
EBV Elektronik, an Avnet company, is one of Europe's leading distributors for semiconductor products with almost 900 employees. For more than 50 years, we have been making our customers and manufacturers successful - every day. How do we do that? Through our employees:</div><ul><li><div>
Passion and competence</div></li><li><div>
Ownership and trust</div></li><li><div>
Learning and growing</div></li><li><div>
Diversified teams and strong individuals</div></li></ul><div><br>
<br>
For us, every job is much more than just a task.</div></div></div></div></div></div></div></div><div></div><div>
We are looking for a motivated and proactive Inside Sales Representative to join our team! This role combines sales, customer service, and technical knowledge to deliver exceptional solutions to new and existing customers. You will build strong relationships, identify sales opportunities, and ensure a positive customer experience through various communication channels (phone, email, portals).</div><div><br>
What you will be doing:</div><ul><li><div>
Develop and maintain trusted relationships with assigned customers/accounts.</div></li><li><div>
Respond promptly and accurately to customer inquiries.</div></li><li><div>
Monitor and follow up on sales activities from initial contact to order fulfillment.</div></li><li><div>
Prepare quotes, pricing details, and product information.</div></li><li><div>
Collaborate with internal teams (sales, procurement, logistics) to ensure seamless service.</div></li><li><div>
Drive revenue growth and help achieve financial targets.</div></li></ul><div><br>
Requirements:</div><ul><li>
Fluency in English knowledge - oral and written</li><li>
3-4 years experience from same/similar industry</li><li>
University degree</li><li>
Proactiveness</li><li>
Knowledge of Microsoft tools</li><li>
Knowledge of SAP would be considered advantage</li></ul><div></div><div>
What's in it for you:</div><ul><li>
Private medical insurance</li><li>
Meal voucher</li><li>
Commuting allowance</li><li>
Hybrid way of working</li><li>
and more...</li></ul><div></div><div>
#LI-EBV</div><div></div><div><div><div><div><div><div><div><div><br>
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.</div></div></div></div></div></div></div></div><div><br>
Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants &ndash; <div>hrnow@avnet.com</div>, Asia applicants - <div>hrnow.asia@avnet.com</div>, EMEA applicants - <div>hrnow.EMEA@avnet.eu</div>.</div><div></div><div><div>
Job Applicant EMEA Imprint</div></div></div>

EBV Inside Sales Representative

Huhtamaki

<div>
 <strong>
  Enjoy a career, packaged with care, whilst helping protect food, people and the planet
  <br/>
  <br/>
 </strong>
 We are a key global provider of sustainable packaging solutions. We&rsquo;re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.
 <br/>
 <br/>
 You could be part of our vision. Because it&rsquo;s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It&rsquo;s every one of us working together.
 <br/>
 <br/>
 We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
 <br/>
 <br/>
 <strong>
  Your opportunity
  <br/>
  <br/>
 </strong>
 We&rsquo;re currently looking for a Customer Service Senior Specialist for our Huhtamaki Flexible Packaging T&uuml;rkiye. In this position, Plans and follows up the entire operation process from order entry to delivery. Enhance customer relationships, ensures that the volume of work produced meets product/service standards and quality standards. Manages complaints and issues affecting.
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 <br/>
 You will report to Customer Services Team Leader and be part of the Customer Service team.
 <br/>
 <br/>
 <strong>
  Where you&rsquo;ll be
  <br/>
  <br/>
 </strong>
 You will be located at our Esenyurt site in &Idot;stanbul / T&uuml;rkiye and you should be within reasonable commuting distance from here.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Be Doing
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Plans and follows up the entire operation process from order entry to delivery.
  </li>
  <li>
   Enhance customer relationships, ensures that the volume of work produced meets product/service standards and quality standards.
  </li>
  <li>
   Manages complaints and issues affecting.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Bring To The Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage and process incoming customer orders with accuracy and efficiency
  </li>
  <li>
   Respond to customer inquiries and complaints in a timely and professional manner
  </li>
  <li>
   Record, track, and follow up on customer requests and feedback
  </li>
  <li>
   Maintain regular and clear communication with customers to ensure satisfaction and loyalty
  </li>
  <li>
   Coordinate with Sales, Logistics, and Production teams to ensure seamless order execution
  </li>
  <li>
   Generate reports related to order status, customer issues, and service metrics
  </li>
  <li>
   Support continuous improvement initiatives in customer service processes
  </li>
  <li>
   Provides customer service to customers and sales team to develop, sell, and successfully implement solutions that will meet the client&rsquo;s needs. Supports sales and the distribution channel and manage complaints and other issues affecting customer orders.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer In Return
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The opportunity to work and grow in a truly global organization, collaborating with professionals in a global context.
  </li>
  <li>
   LinkedIn Learning Access and wide development opportunities
  </li>
  <li>
   Strong benefits package
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Go ahead, apply today!
  <br/>
  <br/>
 </strong>
 If this sounds like a good fit, then we&rsquo;d love to hear from you
 <strong>
  .
 </strong>
 Once we review applications, we&rsquo;ll then reach you.
 <br/>
 <br/>
 Please note that we will be reviewing applications throughout the application period. You&rsquo;re your application is reviewed, one of our Talent Acquisition team will reach out with feedback. Candidates should expect a 2-3 stage interview process as well as an online assessment.
 <br/>
 <br/>
 Join us. Help protect food, people and the planet.
</div>


Customer Service Senior Specialist

Evonik

<div>
 <br/>
 <ul>
  <li>
   Provide accurate and timely information to customers before, during and after a transaction to maintain and improve customer relationships.
  </li>
  <li>
   Operate Order management
  </li>
  <li>
   Working align with the Business Line and internal (local) business rules
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Work on the customer order process to ensure orders are planned and delivered accurately and efficiently. This includes import, export and transit processes, sampling and trials and control of customer terms and conditions.
  </li>
  <li>
   Respond to customer enquiries and forward to other departments as required. Be proactive in analysing customer activities to identify recurring problems and recommend solutions to improve customer service.
  </li>
  <li>
   Collaborate with head office, internal and external stakeholders and customers on order management, sales, purchasing, customer accounts inquiries, and logistics, as required.
  </li>
  <li>
   Ensure accurate and timely reporting of all other relevant sales and customer related activities.
  </li>
  <li>
   Maintain accurate and up-to-date customer records and ensure accurate data is entered to SAP.
  </li>
  <li>
   Prepare reports for the Business Managers, Head Customer Service / Supply Chain and Head Office.
  </li>
  <li>
   Provide back up support to absent employees as directed. &ensp;&ensp;&ensp;&ensp;&ensp;
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in business administration, customer relations, supply chain management or similar
  </li>
  <li>
   Min. 3 years relevant work experience
  </li>
  <li>
   Advanced written and spoken English skills
  </li>
  <li>
   Resident on Anatolian side of Istanbul
  </li>
  <li>
   No military service obligation (for male candidates)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Application
  <br/>
  <br/>
 </strong>
 To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com.
 <br/>
 <br/>
 Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations.
 <br/>
 <br/>
 <strong>
  Your Talent Acquisition Manager:
  <br/>
  <br/>
 </strong>
 Nazli Kaplan
 <br/>
 <br/>
 Company is
 <br/>
 <br/>
 Evonik Ticaret Ltd.
</div>


Customer Service & Supply Chain Representative

Serinsey Smile Clinic

<p><b>Company Description</b></p><p>Serinsey Smile Clinic specializes in providing exceptional oral and dental healthcare services. With a team of expert doctors, the agency is dedicated to delivering treatments of the highest quality. Patient satisfaction and professionalism are integral to Serinsey&rsquo;s values, ensuring a seamless experience for every individual. Known for meticulous attention to health and care, Serinsey Smile Clinic is a trusted name for premium healthcare services.</p><p><b>Role Description</b></p><p>This is a full-time, on-site Receptionist role located in Maltepe. The Receptionist will be responsible for handling front desk operations, greeting and assisting visitors, and performing clerical tasks. The role requires excellent customer service to ensure a welcoming environment for patients and visitors and strong organizational skills to maintain accurate records.</p><p><b>Qualifications</b></p><ul><li>Strong Clerical Skills, including scheduling and record-keeping</li><li>Excellent Communication and Customer Service skills</li><li>Ability to work in a fast-paced environment and handle multiple tasks efficiently</li><li>Proficiency in using basic office technology and software is an advantage</li><li>Prior experience in a receptionist or administrative role is a plus</li><li>Fluent in English</li><li>Presentable appearance and professional attitude</li></ul><p>Job Type: Full-time</p><p>Language:</p><ul><li>English (Required)</li></ul>

Receptionist

Kraft Heinz

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  About Job
  <br/>
  <br/>
 </strong>
 We have an excellent opportunity available for a Customer Service Specialist to make a difference at Kraft Heinz. You&rsquo;ll be working in a high-performing team, alongside peers who are always trying to reach the next level.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 In this position, ensuring robust and effective order processing methods. Working in SAP and Excel to input and process orders and deliveries to ensure optimal flow of goods to customers.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support demand planning team and sales team on building forecasts and plans to drive growth in IMS.
  </li>
  <li>
   Securing monthly turnover of business unit by issuing invoicing on SAP on time and doing monthly reconciliations with Finance team.
  </li>
  <li>
   Analyzing customer service metrics and providing insights to stakeholders to inform business decisions.
  </li>
  <li>
   OTIF focuses on each order. Good communication with logistics manager, demand planner and customers to ensure availability of products in accordance with SNOP Meetings.
  </li>
  <li>
   Dealing with customer queries (price enquiries- tracking of orders etc.)
  </li>
  <li>
   Driving service excellence through customer service team in order to meet or exceed customer service expectations.
  </li>
  <li>
   Ensuring understanding of customer service needs and driving service projects to meet or exceed them etc.
  </li>
  <li>
   Focusing on CS KPIs as OTIF &amp; CFR for each order. Ensuring product availability through good communication with logistics, demand and customers as aligned in SNOP meetings.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Degree is in Engineering- Business Management- International Trade or relevant degrees.
  </li>
  <li>
   1-3 years of S&amp;OP and Logistic related activities (customer service- demand &amp; supply- logistic execution)
  </li>
  <li>
   Advanced knowledge of Excel (data filters- VLOOKUP- Pivot Tables)
  </li>
  <li>
   Strong analytical and problem-solving skills
  </li>
  <li>
   Ability to communicate with excellence and simplify issues in comprehensive plan for action
  </li>
  <li>
   Advanced knowledge of SAP OTC processes- ERP Programs
  </li>
  <li>
   Preferably fluent in English
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We&rsquo;re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. Our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.
 <br/>
 <br/>
 No matter the brand, we&rsquo;re united under one vision To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we&rsquo;re transforming the food industry with bold thinking and unprecedented results. If you share our passion &ndash; and are ready to create the future, build a legacy, and lead as a global citizen &ndash; there&rsquo;s only one thing to do join our table and let&rsquo;s make life delicious!
 <br/>
 <br/>
 Our Culture of Ownership, Meritocracy &amp; Collaboration
 <br/>
 <br/>
 We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level &ndash; from entry-level intern to senior leader &ndash; to own their work. We share a responsibility to think like Owners &ndash; to be mindful of the collective and sustained success of Kraft Heinz &ndash; which we apply to every situation, every day. As part of Kraft Heinz, you're supported to grow and achieve. You&rsquo;re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level &ndash; and you&rsquo;ll be rewarded. You&rsquo;re given opportunities to leave a mark and build a legacy. But you won&rsquo;t do it alone. You&rsquo;re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.
 <br/>
 <br/>
 Location(s)
 <br/>
 <br/>
 Istanbul Branch
 <br/>
 <br/>
 <strong>
  Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes
 </strong>
 <strong>
  .
 </strong>
</div>


Customer Service Specialist

Roka Recruitment

<p>Company Overview</p><p>Roka Recruitment is a well-established company headquartered in Istanbul, providing professional customer service and business process solutions. We are committed to operational excellence, efficiency, and high-quality service delivery.</p><p>Position Summary</p><p>Roka Recruitment is hiring <b>Sales and Marketing Representatives</b> for its on-site operations in Istanbul. <b>This position is strictly open to candidates currently residing in Istanbul.</b></p><p>Key Responsibilities</p><ul><li>Manage inbound and outbound customer communications in a professional manner.</li><li>Respond to customer inquiries accurately and in a timely manner.</li><li>Ensure high levels of service quality and customer satisfaction.</li><li>Comply with company policies, procedures, and performance targets.</li><li>Contribute effectively to team objectives and continuous improvement initiatives.</li></ul><p>Qualifications and Requirements</p><ul><li>Native-level fluency in <b>English,</b> <b>Hindi / Urdu</b>, <b>Indonesian, Malay, Korean, Thai or Japanese.</b></li><li><b>Current residence in Istanbul is mandatory</b>, with a valid work and/or residence permit.</li><li>Strong verbal and written communication skills.</li><li>Customer-focused approach and attention to detail.</li><li>Previous experience in customer service or call center roles is preferred.</li></ul><p>Compensation and Benefits</p><ul><li>Competitive salary with performance-based incentives.</li><li>Professional work environment with clear performance standards.</li><li>Training and opportunities for career progression.</li></ul><p>Application Procedure</p><p>Candidates who meet the above requirements should submit:</p><ul><li>Updated CV (resume)</li><li>Contact details (email address and phone number)</li></ul><p>Only candidates who meet the stated qualifications and location requirements will be contacted.</p><p>Job Types: Full-time, Commission, New-Grad</p><p>Pay: 40,000.00TRY - 150,000.00TRY per month</p>

Sales Representative

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