assistant, laboratory non phlebotomy - irvine clinical lab - full time 8 hour days

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analyst, coding data quality auditor

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coder coding services full time 8 hour days non exempt non union

Keck Medicine of USC

<div>
 Codes and abstracts documents such as patient charts and pathology reports utilizing diagnostic codes. Enters data into computer system(s).
 
 
 
 Essential Duties
 
 
 
 
 <ul>
 <li>
 Abstracts and assigns accurate Evaluation and Management (E&amp;M) codes, ICD diagnoses, current procedural terminology (CPT) and Healthcare Common Procedure Coding System (HCPCS), modifiers and quantities derived from medical record documentation (paper or electronic).
 </li>
 <li>
 Reviews and edits previously submitted charges as needed due to identified billing errors and/or insurance requirement changes.
 </li>
 <li>
 Provides completed patient data to billing staff or designated personnel.
 </li>
 <li>
 Answer incoming calls from billers, front desk staff and clinical staff as needed assisting in what may be necessary to satisfactory resolution of the issues.
 </li>
 <li>
 Review and resolve insurance denials by examining the provider documentation.
 </li>
 <li>
 Consults with medical providers to clarify missing or inadequate record information and to determine appropriate diagnostic and procedure codes. Provides thorough, timely and accurate review of ICD10 and/or CPT code assignments with physician.
 </li>
 <li>
 Performs other duties as assigned.
 
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 
 <ul>
 <li>
 Req High school or equivalent
 </li>
 <li>
 Req Specialized/technical training; Combined experience/education as substitute for minimum education Graduation from a formal coder training program or completion of academic class in medical coding
 </li>
 <li>
 Combined experience/education as substitute for minimum education
 </li>
 <li>
 Req 2 years; Combined education/experience as substitute for minimum experience 2 years' coding experience.
 </li>
 <li>
 Req Experience in using a computerized coding &amp; abstracting software and an encoding/code-finder database systems.
 </li>
 <li>
 Req Demonstrates excellent verbal and written communication skills.
 </li>
 <li>
 Req Organization/time management skills.
 </li>
 <li>
 Req Able to function independently and as a member of a team.
 </li>
 <li>
 Req Demonstrate excellent customer service behavior.
 
 
 
 </li>
 </ul>
 
 Required Licenses/Certifications
 
 
 
 
 <ul>
 <li>
 Req Certified Professional Coder - CPC (AAPC) OR AHIMA Certified Coding Specialist-Physician (CCS-P);
 </li>
 <li>
 *Certified Coding Specialist (CCS) in lieu of (CCS-P) acceptable for employees hired prior to April 30, 2020.
 </li>
 <li>
 Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).
 
 
 
 </li>
 </ul>
 The hourly rate range for this position is $33.00 - $54.02. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
 
 
 
 Job ID
 
 REQ20172422
 
 Posted Date
 
 02/20/2026
 
 
 Apply
 
 
 Current employees apply here
</div>

Coder - Coding Services - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Position Summary 
Responsible for performing quality inter-rater review audits of medical records coded by internal team (CDQA and Sr CDQA) to ensure the ICD-10 codes that are submitted to the Centers for Medicare and Medicaid Services (CMS) for the purpose of risk adjustment processes are appropriate, accurate, and supported by clinical documentation in accordance with all State and Federal regulations and internal policies and procedures.
Additional responsibilities to include but not limited to the following:<ul><li>
Proven ability to support coding judgment and decisions using industry standard evidence and tools.</li><li>
Ability to confidently speak to such evidence across stakeholders with varying knowledge and clinical expertise in either written or verbal forms including communication with clinical or coding staff, federal regulators and vendor coding resources.</li><li>
Conducts process audits to ensure compliance with internal policies and procedures and existing CMS regulations.</li><li>
Ability to work independently as well as in a cross functional role within other teams for collaboration on best practices.</li><li>
Possesses a genuine interest in improving and promoting quality; demonstrates accuracy and thoroughness and assists others to achieve the same through mentoring and instruction.</li><li>
Conducts process audits to ensure compliance with internal policies and procedures as well as regulatory guidance from CMS, OIG or other Regulatory body.</li><li>
Expertise in assigning accurate medical codes for diagnoses as documented for physicians and other qualified healthcare providers in the office and/or facility setting.</li><li>
Thorough knowledge of coding guidelines and regulations to meet compliance requirements, such as establishing medical necessity.</li><li>
Expertise in medical documentation, fraud, abuse and penalties for documentation and coding violations based on governmental guidelines.</li><li>
Performs other related duties as required.</li></ul> 
Required Qualifications<ul><li>
Computer proficiency including experience with Microsoft Office products (Word, Excel, Access, PowerPoint, Outlook, industry standard coding applications).</li><li>
Experience with International Classification of Disease (ICD) codes required.</li><li>
5 years recent and related experience in medical record documentation review, diagnosis coding, and/or auditing.</li><li>
Experience with Medicare and/or Commercial and/or Medicaid Risk Adjustment process and Hierarchical Condition Categories (HCC) required.</li><li>
CPC (Certified Professional Coder) or CCS-P (Certified Coding Specialist-Physician) and CRC (Certified Risk Adjustment Coder) required</li></ul> 
Preferred Qualifications<ul><li>
CPMA (Certified Professional Medical Auditor), CDEO (Certified Documentation Expert Outpatient) or CPC-I (Certified Professional Coding Instructor) preferred.</li><li>
Excellent analytical and problem-solving skills.</li><li>
Superior communication, organizational, and interpersonal skills</li></ul> 
Education<ul><li>
Bachelor of Arts/ Bachelor of Science Degree or equivalent experience.</li><li>
Completion of AAPC/AHIMA training program for core credential (CPC, CCS-P) with associated work history/on the job experience equal to approximately 3 years for CPC.</li><li>
5-8 years encompassing additional credentials and/or application of credentials.</li></ul>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$21.10 - $44.99
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 03/13/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Analyst, Coding Data Quality Auditor

Veterans in Healthcare

<div>
 Assistant, Laboratory Non Phlebotomy - Irvine Clinical Lab - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
 
 
 Apply
 
 
 locations Irvine, CA
 
 
 time type Full time
 
 
 posted on Posted 3 Days Ago
 
 
 job requisition id REQ20172419
 
 
 The Laboratory Assistant (Non Phlebotomist) assists the licensed staff in the preanlaytical processes of collection, accessioning and preparation of samples for testing and post-analytically in the reporting of test results to our customers. He/she may assist higher level licensed personnel in the performance of standard laboratory tests on patient specimens. He/she provide clerical and laboratory assistant support to the laboratory as a whole.
 
 Essential Duties
 
 
 
 <ul>
 <li>
 Identifies the patient correctly using established laboratory procedures when receiving patient specimens or collecting urine samples.
 </li>
 <li>
 Checks for accuracy of patient ID against the orders.
 </li>
 <li>
 Explains procedures and gives instructions for collection as needed to the patient prior to collecting sample. Collects the appropriate specimen from the correct patient for the test(s) ordered.
 </li>
 <li>
 Preserves and stores the specimen properly for the test ordered prior to delivery to the laboratory. Ensures specimen(s) collected by him/her or left in his/her care are delivered to the laboratory in a timely manner.
 </li>
 <li>
 Knows specimen requirements and follow specimen rejection guidelines before accepting the specimen(s) into the laboratory.
 </li>
 <li>
 Accurately and reliably accessions specimens into the laboratory information system.
 </li>
 <li>
 Uses the proper procedures and in a safe manner when using laboratory equipment such as centrifuges, refrigerator/freezers, ultra low freezers, water baths, scales, etc. processing equipment, i.e., centrifuges, scales, etc., in a safe manner.
 </li>
 <li>
 Aliquots and identifies the aliquotted samples accurately. Prepares samples for initial testing, referral to Norris laboratory sections and referral laboratories in a timely manner and within the stability limits and turnaround time of the specimen for the test procedures.
 </li>
 <li>
 Prioritizes and organizes incoming specimens, orders and blood draws.
 </li>
 <li>
 Documents work in the appropriate logs, records, etc. following laboratory policies and procedures.
 </li>
 <li>
 Follows up on problem orders/specimens and communicates to the appropriate nursing staff, laboratory supervisory staff and/or physicians, etc.
 </li>
 <li>
 Performs routine preventive maintenance on equipment as directed and supervised by licensed personnel.
 </li>
 <li>
 Possesses a working knowledge of all procedures and instrumentation in the assigned areas.
 </li>
 <li>
 Under constant supervision when assisting licensed personnel in testing procedures and may only perform those duties that are allowed by the State of California, DHS regulations.
 </li>
 <li>
 Provide courteous, prompt, accurate and reliable information to all customer inquiries; obtain accurate messages, ensure that routine departmental requests are properly handled and followed through to completion.
 </li>
 <li>
 Demonstrates knowledge and use of the hospital and laboratory information systems.
 </li>
 <li>
 Is familiar with and observes the Patient Bill of Rights, maintains patient confidentiality.
 </li>
 <li>
 Participates in the Department&rsquo;s Quality Assurance Program and continuing education sessions.
 </li>
 <li>
 Help monitor supply levels, communicating with the supervisor for supplies that are needed, assisting in monitoring inventory, as assigned
 </li>
 <li>
 Assists in training personnel.
 </li>
 <li>
 Functions independently in performing responsibilities, organizing and prioritizing work, assisting others when work is caught up.
 </li>
 <li>
 Adheres to Safety / Infection Control guidelines using personal protective equipment as required
 </li>
 <li>
 Willingness to take on new tasks and additional responsibilities
 </li>
 <li>
 Displays flexibility to cover the lab in emergencies and difficult staffing situations
 </li>
 <li>
 Adheres to established Hospital and Departmental policies and procedures.
 </li>
 <li>
 Performs other related duties as assigned or requested by the supervisor.
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Req High School or equivalent
 </li>
 <li>
 Req 1 year Prior experience in a hospital Laboratory setting (or equivalent to include specimen processing/preparation for testing, computer data entry, centrifugation of specimens, microbiology setups of specimens, etc).
 </li>
 <li>
 Req Organization/time management skills.
 </li>
 <li>
 Req Demonstrate excellent customer service behavior.
 </li>
 <li>
 Req Demonstrates excellent verbal and written communication skills.
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Pref Associate&rsquo;s Degree 2 years college level courses preferred.
 
 
 </li>
 </ul>
 
 Required Licenses/Certifications:
 
 
 
 <ul>
 <li>
 Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
 
 
 </li>
 </ul>
 The hourly rate range for this position is $22.00&ndash; $34.18. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
 
 USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the
 
 
 Background Screening Policy Appendix D
 
 
 for specific employment screen implications for the position for which you are applying.
 
 
 We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
 
 
 
 <ul>
 <li>
 Notice of Non-discrimination
 </li>
 <li>
 Employment Equity
 </li>
 <li>
 Read USC&rsquo;s Clery Act Annual Security Report
 </li>
 <li>
 USC is a smoke-free environment
 </li>
 <li>
 Digital Accessibility
 
 
 </li>
 </ul>
 If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$141305.htmld
</div>

Assistant, Laboratory Non Phlebotomy - Irvine Clinical Lab - Full Time 8 Hour Days

Beneficial State Bank

Our ideal candidate: We are seeking candidates deeply committed to our mission: to transform the banking industry from within. We lead by example, collaborate with and invest in change-makers and build sustainable prosperity in our communities.
 
Who we are: Beneficial State is one of only a handful of B-Corp banks in the nation and one of the highest-rated B-Corps on the planet. That means that we subscribe to a rigorous evaluation standard that measures our positive impact, not just our profitability. We demonstrate how a bank can combine social equity, environmental sustainability, and business stability to create a better financial system – a system that drives inclusive prosperity to benefit people and the planet. #BCorp #WeAreBCorps
 
Join our team: If you are ready to do challenging and transformative work that will build a brighter future for us all, and you are hungry to bring your passion and energy to the table, we welcome your application.
 
TITLE: JOB CODE: 
FLSA: Non-Exempt or Exempt SALARY GRADE: 3
 JOB FAMILY: Retail UNION REPRESENTATION: CWA 7901/9412
 DEPARTMENT: East LA SUPERVISORY ROLE Y/N: N
 SCHEDULE: LOCATION: Monday-Friday On-Site CATEGORY: Full-Time
 REVISION DATE: 03/26
 
POSITION OVERVIEW
 The position of Relationship Banker reports to the Branch Manager. You will develop new and existing business and consumer banking relationships by actively sourcing new business from prospective clients and by contacting existing clients to retain and expand banking relationships, to meet or exceed assigned goals. This position is a unionized position through the Communication Workers of America.
 
ESSENTIAL DUTIES
 Sales and Networking
 <ul>
<li>You will grow new business by sourcing and researching prospects, organizations, and centers of influence; expand existing business by identifying clients to contact, planning and executing business development activities consisting of calling on existing and potential clients, both in person and by phone.</li>
<li>You will actively assess clients' financial information by completing a Needs Assessment to determine their current and future financial needs. Summarize and discuss the opportunities uncovered, recommend, present and offer appropriate bank products and services.</li>
<li>Coach and collaborate with Customer Service Representatives to identify referral opportunities on products, programs, and service</li>
<li>Deliver an extraordinary clients experience based on the process and protocols established by the Branch and Retail Banking</li>
<li>Reviews new and existing customer-related daily reports such as the closed account report, new account report, CD maturity report, and the CD projected maturity report monthly</li>
<li>Proactively assess customers financial information by completing a Needs Assessment to determine total current and future financial needs</li>
<li>Recommends, present and sell appropriate products and services identified through the Needs Assessment process</li>
<li>Refers customer as necessary to the Senior Relationship Banker, Branch Manager, or appropriate department to cross-sell corresponding services or products</li>
</ul>
Operations
 <ul>
<li>If it becomes necessary to conduct Teller transactions, ensure operational procedures are being followed, maintain the cash drawer within prescribed limits, and meet cash balancing requirements. Leverage transactions to identify Cross sell, new customer acquisition, and Referral opportunities.</li>
<li>If it becomes necessary, provide back-up or coverage for critical operational tasks and activities</li>
<li>Opens new safe deposit boxes for customer (if applicable)</li>
<li>Exemplify and deliver the Bank’s mission, vision, values, goals, and culture through your personal behavior, decision making, and value provided to customers.</li>
<li>Responsible for adhering to all bank operational and security policies and procedures, including compliance and privacy policies and procedures to maintain customer confidentiality</li>
<li>Ensure customer information meets all bank and regulatory documentation</li>
<li>Ensures compliance with all state and federal regulations and internal company policies, including but not limited to BSA / Anti-Money Laundering, Fair Lending, Privacy, and Anti-Discrimination, to the extent each applies to current job responsibilities</li>
</ul>
Other
 <ul>
<li>Completes mandatory compliance training in accordance with established deadlines.</li>
</ul>
The position performs duties specific to the position and other functions as assigned.
 
ROLE COMPETENCIES/SKILLS
 
<ul>
<li>Attention to Detail</li>
<li>Collaboration & Communication</li>
<li>Diversity & Inclusion</li>
<li>Execution & Ownership</li>
<li>Time Management</li>
<li>Customer Support Systems</li>
<li>Networking</li>
<li>Relationship Building</li>
<li>Working under Pressure</li>
<li>Effective Communication</li>
</ul>
ENVIRONMENT, PHYSICAL & MENTAL ACTIVITIES
 <ul>
<li>The incumbent is in a non-confined office-type setting in which they are free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc.</li>
<li>The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 10 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.</li>
<li>The incumbent for this position may operate any or all of the following: personal computer, cellular telephone, printer, fax, and other standard office equipment.</li>
<li>The incumbent in this position must be able to accommodate reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.</li>
<li>The work environment characteristics, physical and mental demands described here are representative of those an employee encounters while performing the essential functions of this job.</li>
<li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
</ul>
POSITION REQUIREMENTS
 Minimum Qualifications
 <ul>
<li>Competencies/Skills listed above, as well as:</li>
<li>High School diploma or equivalent work-related experience</li>
<li>3 years of experience in commensurate training in retail activities, including sales and cash handling</li>
<li>Proficient in use of Microsoft Office applications.</li>
<li>Must possess positive and professional customer service and sales skills</li>
<li>Strong computer skills, specifically in Microsoft Windows environment</li>
<li>Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees</li>
<li>Good organizational and time management skills</li>
<li>Ability to work with general supervision while performing duties</li>
</ul>
Preferred Qualifications
 <ul>
<li>Experience and knowledge in management and branch operations</li>
<li>Knowledge of related state and federal banking compliance regulations and other Bank operational policies</li>
<li>Ability to deal with routine problem involving multiple facets and variables in standardized situations</li>
<li>Must exercise accuracy, alertness, good judgment, initiative, courtesy, tact and patience in dealing with customers, both internal and external, as well as vendors/suppliers used by the Bank</li>
<li>Thorough knowledge of all retails products and services</li>
<li>Proven customer services, interpersonal, and relationship building skills</li>
<li>Effective selling, cross-selling and referral skills</li>
<li>Strong mathematical, problem-solving and negotiation skills</li>
<li>Ability to analyze customer credit data and other related financial information</li>
<li>Previous experience in a financial sales representative-oriented role</li>
<li>Current Driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities</li>
</ul>
Management reserves the right to change this position description at any time according to business needs.
 
COMPENSATION
 The posted pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role but may include ranges from the different geographies where this position may be based. New employees' starting pay is usually from the start of the range to approximately 25% of the max, more qualified and/or experienced employees may start near the middle of the range for their geography. We may ultimately pay more or less than this range.
 
Compensation for our organization is based on factors that include the role, required knowledge, skills, abilities and competencies, and candidates’ relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. Our pay ranges are based on national living wage indexes, such as MIT's living wage index, to enable us to pay our employees beyond what are standard practices for many employers, and also take into account geographically-specific recent compensation market survey data for each position.
 
BENEFITS
 Beneficial State Bank’s benefits include a comprehensive package designed to support you and your eligible dependents. We focus on the holistic health of our team members and promote work-life balance.
 
Our benefit package includes: 
<ul>
<li>Medical / Dental / Vision / Basic Life / STD / LTD</li>
<li>Vacation Days: 2-4 weeks depending on role</li>
<li>Sick Days: 12 days per year</li>
<li>Holidays: 11 days per year</li>
<li>401(K) / ROTH / FSA / HSA / EAP</li>
<li>Education and Adoption Assistance</li>
<li>Bank-Wide Annual Discretionary Bonus Program</li>
<li>Production-based incentive program available for some roles.</li>
<li>Paid Volunteer Time: 4 days per year / annual match of qualifying employee donations</li>
<li>Paid Sabbatical Program after 5 years of service</li>
<li>Pet Benefits</li>
</ul>
For detailed information about our benefits, please visit http://www.beneficialstatebank.com/about-us/careers
 You are welcome here at Beneficial State Bank. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, national origin, gender identity, disability or veteran status.

Relationship Banker

Our ideal candidate: We are seeking candidates deeply committed to our mission: to transform the banking industry from within. We lead by example, collaborate with and invest in change-makers and build sustainable prosperity in our communities.
 
Who we are: Beneficial State is one of only a handful of B-Corp banks in the nation and one of the highest-rated B-Corps on the planet. That means that we subscribe to a rigorous evaluation standard that measures our positive impact, not just our profitability. We demonstrate how a bank can combine social equity, environmental sustainability, and business stability to create a better financial system – a system that drives inclusive prosperity to benefit people and the planet. #BCorp #WeAreBCorps
 
Join our team: If you are ready to do challenging and transformative work that will build a brighter future for us all, and you are hungry to bring your passion and energy to the table, we welcome your application.
 
TITLE: Other JOB CODE: N/A
 FLSA: Non-Exempt SALARY GRADE: Grade 3
 CATEGORY: Full-time UNION REPRESENTATION: CWA 7901/9412
 SCHEDULE: LOCATION: Monday-Friday On-Site SUPERVISORY ROLE Y/N: N
 REVISION DATE: 10/2025
 
POSITION OVERVIEW
 Customer Service Representatives (CSR's) are responsible for delivering extraordinary customer service and helping customers reach their financial goals by cross-selling bank products and referring customers to the Branch Manager or Senior Relationship Banker.
 
A CSR is the main point of contact for customers and prospects visiting the branch and need to provide a high level of service by responding to customer inquiries, processing transactions, resolving issues, or referring them to the appropriate branch employee for assistance fulfilling a service request, new product or service.
 
This position is a unionized position through the Communication Workers of America
 
ESSENTIAL DUTIES
 <ul>
<li>Assist customers with consumer and commercial transactions, requests, and inquiries</li>
<li>Maintain a cash drawer within the assigned cash limits and meet cash balancing requirements</li>
<li>Process transactions efficiently and _securely while adhering to bank policies consisting of cash handling procedures, operational and compliance procedures, and Custom.er Identification procedures.</li>
<li>Engage customers in conversations, listen to identify then recommend appropriate bank products and services to best meet customers' needs</li>
<li>Introduce your customers to the Branch Manager or Senior Relationship Banker</li>
<li>Train customers on the digital, on line, and ATM options that make banking easier</li>
<li>Participate in sales promotions and meet monthly sales goals</li>
<li>Be a Continuous Learner. Participate in training programs that expand job knowledge</li>
<li>Perform back-up duties such as remote branch capture when necessary</li>
<li>May open new safe deposit boxes for customers and/or assist customers gain access to their existing safe deposit box adhering to all safe box procedures (applies to branches with safe deposit boxes)</li>
<li>When necessary, advise customer when holds are placed and availability of funds</li>
<li>Assist customers in ordering checks, endorsement stamps, and other accessories requested by customers</li>
<li>Assist Branch Operations Manager (BOM) in ordering, receiving, verifying, and distributing cash</li>
<li>Assist BOM or other branch employee to compile ATM deposits, night deposits, and mail-in deposits</li>
<li>Promotes the Bank's products and services, consistently cross-selling products at every opportunity</li>
<li>Answers and directs calls as needed</li>
<li>May assist in branch administrative tasks such as helping the BOM prepare copies to train new procedures.</li>
<li>May assist the loan servicing department as needed.</li>
<li>Displays and supports the Bank’s mission, vision, values, goals and culture at all times through one’s personal behavior, actions and decision making.</li>
<li>Manage individual risk related to credit, operational, reputational, regulatory and legal aspects of interactions and transactions done personally</li>
<li>Ensures compliance with all state and federal regulations and internal company policies, including but not limited to BSA/Anti-Money Laundering, Fair Lending, Privacy, and Anti-Discrimination, to the extent each applies to current job responsibilities.</li>
<li>Completes all online compliance training as assigned within specified due dates</li>
</ul>
The position performs duties specific to the position and other functions as assigned.
 
ROLE COMPETENCIES
 <ul>
<li>Customer support</li>
<li>Time Management</li>
<li>Task Management</li>
<li>Initiative</li>
<li>Effective communication</li>
<li>Attention to detail</li>
<li>Adaptability</li>
<li>Collaboration</li>
</ul>
ENVIRONMENT, PHYSICAL & MENTAL ACTIVITIES
 The incumbent is in a non-confined office-type setting in which they are free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc.
 
The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 10 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
 
The incumbent for this position may operate any or all of the following: personal computer, cellular telephone, printer, fax, and other standard office equipment.
 
The incumbent in this position must be able to accommodate reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.
 
The work environment characteristics, physical and mental demands described here are representative of those an employee encounters while performing the essential functions of this job.
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
POSITION REQUIREMENTS
 Minimum Qualifications
 <ul>
<li>Excellent customer service skills</li>
<li>Strong organization & time management skills</li>
<li>Team-oriented, approachable and work well with others</li>
<li>Possess strong oral and written communication skills</li>
<li>Strong math and problem-solving skills</li>
<li>Proficient in use of Microsoft Office applications.</li>
<li>High School diploma or equivalent work-related experience</li>
</ul>
Preferred Qualifications
 <ul>
<li>A year of experience or commensurate training in retail activities, including sales and cash handling</li>
</ul>
Management reserves the right to change this position description at any time according to business needs.
 
COMPENSATION
 The posted pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role but may include ranges from the different geographies where this position may be based. New employees' starting pay is usually from the start of the range to approximately 25% of the max, more qualified and/or experienced employees may start near the middle of the range for their geography. We may ultimately pay more or less than this range.
 
Compensation for our organization is based on factors that include the role, required knowledge, skills, abilities and competencies, and candidates’ relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. Our pay ranges are based on national living wage indexes, such as MIT's living wage index, to enable us to pay our employees beyond what are standard practices for many employers, and also take into account geographically-specific recent compensation market survey data for each position.
 
BENEFITS
 Beneficial State Bank’s benefits include a comprehensive package designed to support you and your eligible dependents. We focus on the holistic health of our team members and promote work-life balance.
 
Our benefit package includes: 
<ul>
<li>Medical / Dental / Vision / Basic Life / STD / LTD</li>
<li>Vacation Days: 2-4 weeks depending on role</li>
<li>Sick Days: 12 days per year</li>
<li>Holidays: 11 days per year</li>
<li>401(K) / ROTH / FSA / HSA / EAP</li>
<li>Education and Adoption Assistance</li>
<li>Bank-Wide Annual Discretionary Bonus Program</li>
<li>Production-based incentive program available for some roles.</li>
<li>Paid Volunteer Time: 4 days per year / annual match of qualifying employee donations</li>
<li>Paid Sabbatical Program after 5 years of service</li>
<li>Pet Benefits</li>
</ul>
For detailed information about our benefits, please visit http://www.beneficialstatebank.com/about-us/careers
 You are welcome here at Beneficial State Bank. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, national origin, gender identity, disability or veteran status.

Customer Service Representative

TEEMA Group

<div><h3 class="jobSectionHeader">Role Summary</h3>
Are you passionate about making a difference in your community? Join a mission-driven team that is reimagining public safety through compassionate, trauma-informed care. As a Field-Based Case Manager. You&rsquo;ll play a vital role in responding to non-violent crisis situations and connecting individuals to life-stabilizing resources.
Working as part of a multidisciplinary response team, you&rsquo;ll be dispatched to real-time calls involving individuals experiencing mental health challenges, substance use concerns, interpersonal conflict, or other non-emergency crises. This is a unique opportunity to be on the front lines of change, providing support, dignity, and hope to those in need.
<h3 class="jobSectionHeader">Key Duties &amp; Responsibilities</h3><ul><li>
Respond to non-violent, field-based crisis calls involving behavioral health, substance use, welfare checks, and verbal disputes.</li><li>
Provide on-site de-escalation, crisis assessment, stabilization, and emotional support.</li><li>
Deliver person-centered, trauma-informed care with empathy and professionalism.</li><li>
Link individuals to essential services, including housing, medical care, mental health treatment, and substance use recovery programs.</li><li>
Provide immediate and follow-up support to ensure successful engagement with community resources.</li><li>
Document all interactions and services provided in alignment with program protocols and best practices.</li><li>
Work closely with fellow crisis responders, supervisors, and community-based partners to ensure coordinated and effective service delivery.</li><li>
Attend and actively participate in case reviews, team meetings, and ongoing training.</li><li>
Maintain strict confidentiality and comply with all ethical and legal reporting requirements.</li><li>
Fulfill other responsibilities as assigned to support program operations and mission impact.
</li></ul><h3 class="jobSectionHeader">Required Qualifications</h3><ul><li>
High school diploma or GED.</li><li>
At least 1 year of experience in case management or street outreach, preferably with unhoused or vulnerable populations.</li><li>
Valid California driver&rsquo;s license, clean driving record (past 3 years), and eligibility for coverage under agency insurance.</li><li>
Ability to pass a comprehensive background check, including Live Scan fingerprinting.
</li></ul><h3 class="jobSectionHeader">Desired Qualifications</h3><ul><li>
Bachelor&rsquo;s degree in Social Work, Psychology, or a related human services field.</li><li>
Experience supporting individuals with mental health or substance use challenges.</li><li>
Bilingual in Spanish and English.</li><li>
Training or experience in crisis intervention, de-escalation techniques, or harm reduction models.</li></ul><h3 class="jobSectionHeader">
Work Schedule &amp; Setting</h3><ul><li>
Full-time position; 12-hour shifts (9:00 AM &ndash; 9:30 PM or 9:00 PM &ndash; 9:30 AM).</li><li>
Rotating schedule: Three days on, followed by four days on, including weekdays, weekends, and holidays.</li><li>
No on-call duties required outside of scheduled shifts.</li></ul><h3 class="jobSectionHeader">
Work Environment &amp; Physical Requirements</h3><ul><li>
Field-based role working in diverse community settings across the Los Angeles service area.</li><li>
Ability to sit, walk, and stand for extended periods.</li><li>
Must be able to lift up to 25 pounds.</li><li>
Willingness to work outdoors in varying weather conditions.</li></ul>
#Workwolf</div>

Field-Based Case Manager – Crisis Response

The People Concern

Role: Program Manager – ODR Project Based Housing
 Reports to: Director, Project Based Housing, Jail Programs
 Program: 1602- DHS ODR
 Department: Permanent Housing
 Location: The Harbour - 445 N Avalon Blvd., Los Angeles, CA 90744
 Setting: 100% Onsite
 Schedule: Monday - Friday, 8:00am - 4:30pm
 Status: Full-time/Exempt/Management
 Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.
 Openings: 1
 
Job Description Summary: 
The People Concern is partnered with the Department of Health Services (DHS) and their Housing for Health (HFH) Program to provide housing and Intensive Case Management Services (ICMS) to persons experiencing homelessness. The Project-based Housing Program houses individuals transitioning from homelessness in subsidized housing units that are attached to supportive services.
 Project-based Housing clients are linked to ICMS case managers who provide home-based and field-based interventions clinical services while employing trauma-informed care and harm reduction approaches. Clients in our programs are a diverse group with complex trauma experiences complicated by medical, mental health and substance use barriers. Clients remain in the program for as long as they require subsidized housing. For many individuals this may mean their entire lifetime.
 The Program Manager is responsible for daily oversite of the ICMS Teams based in the Project-based Housing sites. This includes assistance with client crisis management, coordination of services, and clinical supervision to case management team. The Program Manager serves as the primary liaison between the agency’s DHS HFH program staff and the ICMS team, ensuring funder standards are met. They also support collaborative working relationships with site-based partners including property managers, housing developers, and local community resources.
 
Job Description Essential Duties and Responsibilities: 
<ul>
<li>Provide clinical and administrative supervision to Bachelors-level Case Managers and Masters-level Clinical Case Managers.</li>
<li>Facilitate weekly team meetings and case consultation utilizing a trauma-informed care lens and harm reduction approach.</li>
<li>Collaborate with other Housing Department teams, DHS supports, and community partners to develop creative interventions focused on improving the safety and well-being of our most marginalized clients.</li>
<li>Assist with client crisis management which includes assessment for voluntary and involuntary psychiatric hospitalizations.</li>
<li>Be available to respond to emergency calls and situations on a 24-hour basis with support from direct clinical supervisor and Housing Department Directors.</li>
<li>Ensure all documentation, charting, and data collection for program clients is complete, timely, and accurate through on-going audits of electronic data bases and chart reviews.</li>
<li>In coordination with the Project-based Housing Director, provide budgetary oversight of program administration and ensure program revenue and expenses are within the annual budget.</li>
<li>Hire and manage staffing of ICMS team and ensuring staff are adequately trained and abide by all agency and department policies and procedures.</li>
<li>Assist in the screening, assessment, and enrollment of clients, including orientation to program policies, resources, and goals.</li>
<li>Ensure case management staff are linking clients to appropriate services and utilizing a “Whatever It Takes” approach. Case Managers will provide assistance with locating and securing housing, connection to community resources, government and state benefits, medical, mental health and substance use services.</li>
<li>Provide support and containment to team in the event of client death and/or traumatic incident. Coordinate or provide debriefing when appropriate.</li>
</ul>
Job Description Qualifications: 
<ul>
<li>MSW, MFT, LPC or PsyD (supervision hours are available for this position) preferred, or 3 years of equivalent experience.</li>
<li>Minimum of 2 years’ of management experience, including administrative and clinical supervision of staff.</li>
<li>Extensive experience working with the homeless population or individuals with severe and persistent mental illness</li>
<li>Knowledge of the criminal justice system plus.</li>
<li>Able to work in a high tolerance Harm Reduction model with clients who have multiple barrier</li>
<li>Current, valid California Driver’s with an acceptable driving record</li>
<li>Able to be on-call 24/7 with support from ODR Clinical Supervisor and ODR Program Director</li>
</ul>
Job Description Work Environment: 
<ul>
<li>Field (may need to travel) and indoor office environment.</li>
<li>Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.</li>
<li>On occasion walk or drive to different local sites.</li>
<li>Will necessitate working in busy and loud environments</li>
<li>Will be exposed to elements like cold, heat, dust, noise, and odor.</li>
<li>May need to bend, stoop, twist, and sit throughout the day.</li>
</ul>
EXPECTED BEHAVIORS OF ALL STAFF
 1. Act as a role model
 2. Demonstrate a sense of responsibility
 3. Continuously learn and improve
 4. Acknowledge your own areas of improvement
 5. Hear and provide honest, specific and direct feedback
 6. Create an environment where everyone is welcomed valued and respected
 7. Collaborate
 
Equal Opportunity Employer
 The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.
 About the People Concern
 The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.
 
With compassion and profound respect for those we serve, we provide a fully integrated system of care – including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing – tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.
 
The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.
 Benefits & Perks
 <ul>
<li>Medical Insurance</li>
<li>Vision Insurance</li>
<li>Dental Insurance</li>
<li>Retirement Planning (403b) & Matching</li>
<li>Paid Holidays</li>
<li>Paid Vacation Days</li>
<li>Paid Sick Days</li>
<li>Employee Assistance Plans (EAP)</li>
<li>TELUS Health</li>
<li>Flexible Spending Account (FSA)</li>
<li>Basic Life / Accidental Death & Dismemberment (AD&D)</li>
<li>Voluntary Short- and Long-Term Disability</li>
<li>Voluntary Pet Insurance</li>
<li>Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More</li>
<li>The People Concern University & Certificates</li>
</ul>

Program Manager - ODR Project Based Housing, The Harbour

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