sales manager

operations manager

store manager

barista

commercial manager

coffee shop manager

Creamio Cafe

Roles and Responsibilities1. Staff Supervision and Training:<ul><li>Supervise, lead, and motivate a team of baristas and other coffee shop staff to ensure efficient operations.</li><li>Train new employees in coffee preparation, customer service, hygiene standards, and safety procedures.</li><li>Conduct regular performance evaluations and provide feedback to team members.</li><li>Create and manage employee schedules to ensure adequate coverage during peak hours.</li><li>Resolve conflicts or issues among staff and ensure a positive work environment.</li></ul>2. Customer Service Management:<ul><li>Ensure customers are greeted promptly and receive a positive and friendly experience.</li><li>Address customer complaints or concerns in a professional and timely manner, ensuring customer satisfaction.</li><li>Train staff on proper customer service etiquette, ensuring a high level of professionalism at all times.</li><li>Encourage repeat business by building relationships with regular customers and ensuring they feel valued.</li></ul>3. Operational Efficiency:<ul><li>Oversee daily coffee shop operations, ensuring that everything runs smoothly, including beverage preparation, inventory management, and equipment maintenance.</li><li>Ensure adherence to company policies and standards, including food safety regulations, health and safety practices, and cleanliness standards.Monitor product quality and consistency, ensuring that all beverages and food items meet the company's standards.</li><li>Maintain an organized and clean work environment, including the kitchen, counter area, and seating areas.</li><li>Ensure that the shop is properly stocked with all necessary ingredients and supplies and that inventory levels are managed efficiently.</li></ul>4. Inventory and Supply Management:<ul><li>Track inventory levels of coffee beans, milk, syrups, pastries, and other consumables.</li><li>Order supplies and ingredients when stock is low, and manage product deliveries.</li><li>Monitor stock rotation and ensure that perishable goods are used before expiration to reduce waste.</li><li>Work with the manager to maintain accurate inventory records.</li></ul>5. Cash Handling and Financial Management: <ul><li>Handle cash transactions accurately, ensuring correct change is given, and process payments through POS systems.</li><li>Ensure that all financial transactions are recorded correctly and handle the cash register in accordance with company policies.</li><li>Assist in managing daily sales and monitor daily cash-outs to ensure accuracy.</li></ul>6. Health and Safety Compliance: <ul><li>Ensure that the coffee shop complies with all relevant health and safety regulations.</li><li>Oversee regular cleaning and sanitation of all work areas and equipment to maintain a hygienic environment.</li><li>Ensure that food safety standards are strictly adhered to, particularly with the handling and storage of food and beverages.</li><li>Ensure that staff follows personal hygiene protocols and wear proper uniforms.</li></ul>7. Marketing and Customer Engagement: <ul><li>Promote and encourage the sale of new or seasonal products.</li><li>Work with the manager to implement promotions, loyalty programs, and special events to drive sales and attract new customers.</li><li>Engage with customers in a friendly and professional manner, fostering customer loyalty.</li></ul>8. Reporting and Administrative Tasks:<ul><li>Assist in generating daily, weekly, and monthly sales reports and other administrative tasks as required.</li><li>Report any issues with equipment, inventory shortages, or maintenance needs to the manager.</li><li>Ensure all necessary documentation, such as staff attendance and incident reports, is accurately recorded.</li></ul>Desired Candidate Profile<ul><li>1.Previous experience working as a barista or in a food and beverage supervisory role is required.</li><li>2. Experience in customer service, team management, and cash handling is preferred.</li><li>3. Arabic speaking preferred</li></ul>Skills:<ul><li>Strong leadership and team management abilities.</li><li>Excellent communication skills, both verbal and written.</li><li>Ability to multitask and work efficiently in a fast-paced environment.</li><li>Strong problem-solving and conflict resolution skills.</li><li>Proficient in using POS systems and basic computer software.</li></ul>Knowledge:<ul><li>In-depth knowledge of coffee and espresso preparation methods.</li><li>Understanding of food safety and hygiene standards.</li><li>Familiarity with coffee shop equipment, including espresso machines, grinders, and brewing systems.</li></ul>Personal Attributes:<ul><li>Positive attitude with a customer-centric approach.</li><li>Strong organizational skills with the ability to prioritize tasks.</li><li>Ability to handle stressful situations and remain calm under pressure.</li><li>Detail-oriented with a focus on maintaining quality.</li></ul>Physical Requirements:<ul><li>Ability to stand for extended periods during shifts. Ability to bend, reach, and move around the caf&eacute; frequently.</li></ul>Working Conditions:<ul><li>Work in a busy, customer-facing environment.</li><li>Work hours may include early mornings, evenings, weekends, and holidays depending on the coffee shop&rsquo;s operating hours.</li></ul>Opportunities for Advancement:<ul><li>Ongoing training in coffee preparation techniques, customer service, and management skills.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED6,000.00 per month

Barista Supervisor/Outlet Manager

Spill the Bean

Coffee Roaster &amp; Head Barista to join our team. This role is perfect for someone who lives and breathes specialty coffee, understands roast profiles, and delivers exceptional customer experiences behind the bar. Key Responsibilities Manage and execute small-batch coffee roasting with consistency and quality. Develop roast profiles, cupping notes, and seasonal offerings. Lead daily bar operations and maintain high standards of espresso extraction and brewing. Train baristas, ensure quality control, and uphold caf&eacute; workflow standards. Oversee inventory for green beans, roasted coffee, and all bar consumables.Job Type: Full-time

Head Barista/coffee Roaster

Alrais Holding

Job Purpose: The job purpose is to lead and oversee the coffee and beverage service operations, and ensuring the delivery of high-quality while providing exceptional customer service. This role is responsible for managing all aspects of the coffee service, from training and supervising barista staff to maintaining equipment and ensuring consistency in beverage quality.Staff Management:- Support to recruit, hire, and train barista staff ensuring they are well-versed in coffee and other beverages preparation techniques, brewing methods, customer service, and the restaurant's policies.- Create and manage work schedules, ensuring adequate staffing levels during peak hours and special events.- Provide ongoing supervision and guidance to barista staff, conducting regular performance reviews and addressing any issues promptly.- Provide ongoing training to ensure staff members are knowledgeable and skilled in coffee preparation.- Foster a positive and collaborative work environment.Coffee Preparation:- Expertly prepare and oversee the preparation of coffee and tea beverages, and specialty drinks to ensure consistency, quality, and adherence to established recipes.- Train and educate barista staff on proper coffee brewing techniques, latte art, and customer interaction.- Stay updated on coffee trends, brewing methods, and equipment.- Oversee the operations and maintenance of coffee machines, grinders, and other equipment.Equipment Operation and Maintenance:- Ensure adherence and compliance to the user manual and guidelines while operating the bar equipment (Espresso Machine, Coffee Grinders, Brewing Equipment, Milk Steamer/ Frother, Ice Maker, Blenders, Juice Extractor etc.).- Undertake a proper training and understanding related to the operation of the Bar Equipment as/if required.- Conduct routine equipment checks before service.- Address any malfunctions or inconsistencies immediately.- Regularly inspect all equipment for signs of wear or damage.Beverage Quality and Consistency:- Customer feedback on beverage quality and presentation.- Consistency in beverage preparation, measured through quality checks or customer feedback.- Rate of customer complaints related to beverage quality.Order Accuracy:- Percentage of orders prepared and served correctly, without mistakes or errors.Customer Satisfaction and Engagement:- Customer retention rate and frequency of repeat visits.- Customer satisfaction ratings for service speed, quality and behaviour.Staff Management and Training:- Employee turnover rate within the barista team.- Staff attendance and punctuality.- Training completion rates and performance improvements among barista staff.Operational Efficiency:- Average wait time for customers to receive their beverage orders.- Percentage of scheduled shifts filled and adherence to staffing levels.Equipment Operation and Maintenance:- Frequency and duration of bar equipment downtime for maintenance or repairs.- Compliance with preventive maintenance schedules.- Cost of repairs and maintenance relative to budgeted amounts.Job Type: Full-time

Senior Barista

Tasleeh Facility Management

Barista Job Description (Dubai &ndash; UAE)Job Title: BaristaLocation: Dubai, UAEIndustry: Coffee Shop / Caf&eacute; / HospitalityReports To: Caf&eacute; Supervisor / ManagerJob SummaryThe Barista is responsible for preparing and serving high-quality coffee and beverages while delivering excellent customer service. The role requires strong product knowledge, speed, cleanliness, and the ability to maintain a friendly and professional attitude at all times.Key ResponsibilitiesCoffee &amp; Beverage PreparationPrepare espresso-based drinks, hot and cold beverages to brand standardsProperly grind, dose, tamp, and extract espressoPrepare specialty drinks such as lattes, cappuccinos, iced coffee, and frappesControl portion size and consistencyCustomer ServiceGreet customers warmly and take accurate ordersRecommend drinks and upsell items when appropriateHandle customer complaints professionallyEnsure fast, friendly service during peak hoursCleanliness &amp; HygieneKeep coffee station, counters, and equipment clean at all timesFollow food safety and hygiene regulationsAssist in daily cleaning and machine sanitationMaintain personal hygiene and professional appearanceCash Handling &amp; POSOperate POS systemAccept cash and card paymentsHandle basic cash reconciliationStock &amp; InventoryMonitor stock of coffee beans, milk, and suppliesReport shortages to supervisorReduce waste by following correct preparation methodsTeamworkSupport team members during busy periodsFollow manager instructions and shop policiesMaintain positive work environmentRequirements &amp; QualificationsMandatoryPrevious experience as a Barista preferredBasic knowledge of coffee brewing and espresso machinesGood communication skills in English (Arabic is an advantage)Ability to work in a fast-paced environmentCustomer-focused attitudeFlexible working hours and shiftsPreferredBarista certificate or trainingKnowledge of latte artExperience in Dubai caf&eacute;s or hotelsSkills NeededSpeed and accuracyMultitasking abilityHygiene awarenessTeamworkFriendly personalityStress management during peak hoursJob Type: Full-timePay: Up to AED2,000.00 per month

Barista

Golden Tulip Media Hotel

The Barista Supervisor is responsible for overseeing the daily operations of the coffee shop, ensuring high-quality service, product consistency, and excellent guest satisfaction. This role requires strong barista skills, leadership abilities, and a solid background in food and beverage hospitality. The supervisor will manage staff performance, maintain product standards, and ensure smooth workflow throughout the outlet.Key ResponsibilitiesOperational Management<ul><li>Oversee daily caf&eacute; operations, ensuring the shop is fully prepared for service.</li><li>Maintain cleanliness, organization, and hygiene standards in compliance with food safety regulations.</li><li>Ensure all beverages and food items are prepared according to brand standards and recipes.</li><li>Manage stock levels, order supplies, and maintain inventory records.</li><li>Handle opening and closing procedures, including cash handling and reports.</li></ul>Team Leadership<ul><li>Supervise and support a team of 2 baristas, ensuring productivity and teamwork.</li><li>Train staff on coffee preparation, customer service, safety procedures, and standard operating practices.</li><li>Prepare staff schedules and manage shifts to meet business needs.</li><li>Conduct performance evaluations and provide ongoing coaching and feedback.</li></ul>Customer Service<ul><li>Ensure guests receive friendly, efficient, and personalized service at all times.</li><li>Address and resolve guest complaints or concerns quickly and professionally.</li><li>Promote upselling techniques to maximize revenue (specialty coffees, pastries, retail items).</li></ul>Quality Control<ul><li>Monitor beverage quality, taste, and presentation to meet brand standards.</li><li>Ensure proper maintenance and calibration of coffee machines and equipment.</li><li>Conduct regular checks on product freshness and expiration.</li></ul>Administrative Duties<ul><li>Maintain accurate sales and wastage reports.</li><li>Assist in menu planning, new product development, and seasonal promotions.</li><li>Ensure compliance with hotel policies, HACCP standards, and municipality regulations.</li></ul>Qualifications &amp; Requirements<ul><li>Minimum 2&ndash;3 years of experience as a Barista, including at least 1 year in a supervisory or lead role.</li><li>Strong knowledge of specialty coffee, brewing methods, and caf&eacute; operations.</li><li>Experience in Food &amp; Beverage hospitality, preferably in hotels or high-end caf&eacute;s.</li><li>Excellent communication, customer service, and leadership skills.</li><li>Ability to multitask, work under pressure, and manage a small team effectively.</li><li>Basic knowledge of POS systems, cash handling, and inventory control.</li><li>Flexible with work hours, including weekends and holidays.</li></ul>Key Competencies<ul><li>Leadership &amp; Team Management</li><li>Guest-Focused Service</li><li>Coffee Expertise &amp; Beverage Craftsmanship</li><li>Attention to Detail</li><li>Problem-Solving</li><li>Time Management</li><li>Hygiene &amp; Safety Awareness</li></ul>Job Type: Full-timePay: AED4,000.00 - AED4,200.00 per month

Barista Supervisor

Comolounge

Cafe Restaurant ManagerComo Lounge, DubaiAbout COMO Lounge:COMO Lounge is a vibrant and known caf&eacute; restaurant here in Al Ain City, a dedicated to providing an exceptional dining experience through high-quality service, expertly crafted beverages, and a quality menu. We take pride in our welcoming atmosphere and commitment to customer satisfaction, making us a favorite destination in Al Ain.Detailed Roles &amp; ResponsibilitiesThe Cafe Restaurant Manager at COMO Lounge is the leader of the entire operation, responsible for ensuring seamless service, financial success, and maintaining the brand's reputation for quality and atmosphere.1. Leadership &amp; Team ManagementThis involves building and maintaining a high-performing team dedicated to the COMO Lounge standards.<ul><li>Recruitment &amp; Development: Actively participate in the hiring, onboarding, and training of all F&amp;B and service staff.</li><li>Performance Management: Set clear performance expectations, conduct regular one-on-one coaching sessions, and execute timely performance reviews. Implement incentive programs to motivate and retain high-performing employees.</li><li>Scheduling &amp; Labor Control: Develop efficient weekly staff schedules using labor optimization tools to ensure adequate coverage during peak hours while strictly adhering to the established labor budget percentage.</li><li>Culture &amp; Morale: Cultivate a positive, respectful, and inclusive work environment that minimizes turnover and promotes exceptional teamwork and communication across all departments (front and back of house).</li></ul>2. Customer Experience &amp; Service ExcellenceThe Manager is the guardian of the brand experience and the ultimate owner of customer satisfaction.<ul><li>Service Standards: Establish, document, and consistently enforce 5-star service standards for table service, order accuracy, and personalized guest interactions.</li><li>Guest Recovery: Proactively engage with guests to gather feedback. Professionally and promptly resolve all complex guest complaints and issues, turning potential negative experiences into positive resolutions.</li><li>Atmosphere Management: Ensure the cafe's aesthetic appeal, music, lighting, and cleanliness consistently reflect the COMO Lounge brand standards and provide a welcoming ambiance.</li><li>Customer Loyalty: Develop and manage a customer relationship management (CRM) system or loyalty program to foster repeat business and identify VIP guests.</li></ul>3. Operational Oversight &amp; EfficiencyEnsuring that all daily processes run smoothly, efficiently, and hygienically.<ul><li>Inventory &amp; Procurement: Manage end-to-end inventory for F&amp;B products, supplies, and equipment. Implement strict stock rotation procedures to minimize waste ($spoilage$) and control storage areas.</li><li>Goal: Maintain inventory variance below $X\%$ and ensure a 99% stock availability rate.</li><li>Quality Control (F&amp;B): Daily inspection of all prepared items and beverages to ensure they meet the defined recipe, presentation, and consistency standards before they reach the guest.</li><li>Equipment Maintenance: Oversee the preventative maintenance schedule for all critical equipment (espresso machines, ovens, refrigeration) to minimize unexpected breakdowns and service disruption.</li><li>POS Management: Expertly manage and troubleshoot the Point-of-Sale (POS) system, ensuring staff are fully trained on accurate ordering, closing procedures, and reporting.</li></ul>4. Financial Management &amp; ProfitabilityDriving the business's financial performance through strategic management and cost control.<ul><li>Budget &amp; Cost Control: Take full ownership of the profit and loss (P&amp;L) statement. Strategically control major cost centers, specifically Cost of Goods Sold (COGS) and Labor Costs, aiming to keep both below target percentages.</li><li>Sales Analysis: Monitor and analyze daily, weekly, and monthly sales data, identifying slow-moving items and peak-time revenue opportunities. Implement effective upselling and suggestive selling techniques across the team.</li><li>Cash Handling &amp; Reporting: Ensure strict adherence to cash handling procedures, manage petty cash, and prepare accurate, timely financial reports and forecasts for the ownership/management team.</li></ul>5. Menu &amp; Product InnovationMaintaining a fresh, relevant, and high-quality offering that distinguishes COMO Lounge in the market.<ul><li>Collaboration: Work closely with the Head Chef/Kitchen team to conduct regular menu engineering, identifying high-profit and popular items, and adjusting pricing as needed.</li><li>New Item Launch: Lead the successful introduction and rollout of seasonal specials, new beverages, and core menu updates, ensuring all staff are trained on preparation and talking points.</li><li>Supplier Relations: Manage and negotiate terms with key F&amp;B suppliers to ensure the best quality ingredients at competitive prices.</li></ul>6. Marketing &amp; Local PromotionDriving revenue by effectively marketing the cafe's unique value proposition.<ul><li>Strategy Implementation: Execute local marketing plans, including digital outreach, social media campaigns (in collaboration with a dedicated marketing team or agency), and local partnerships.</li><li>Events Management: Plan, organize, and successfully execute special promotional events, holiday menus, and private bookings to maximize revenue during off-peak times.</li><li>Online Reputation: Monitor and actively manage the caf&eacute;'s online reputation across platforms like Google, Zomato, TripAdvisor, and social media, responding professionally to all reviews.</li></ul>7. Compliance &amp; Risk ManagementEnsuring the business operates legally, safely, and ethically in the UAE.<ul><li>Health &amp; Safety: Ensure complete and continuous compliance with all Dubai/UAE health, safety, and fire regulations. Conduct regular self-audits and training to prepare for official inspections.</li><li>Licensing: Ensure all necessary operational licenses (e.g., Municipality, liquor licenses if applicable) are current and displayed correctly.</li><li>Policy Enforcement: Uphold all company policies regarding security, inventory control, and employee conduct to mitigate operational risks.</li></ul>Qualifications:<ul><li>Proven experience as a cafe manager or in a similar role in a high-end establishment.</li><li>Strong leadership and team management skills.</li><li>Exceptional customer service and interpersonal abilities.</li><li>Excellent organizational and multitasking skills.</li><li>Financial acumen and experience with budgeting and cost control.</li><li>Knowledge of food and beverage operations and service standards.</li><li>Ability to work flexible hours, including evenings, weekends, and holidays.</li><li>A passion for hospitality and commitment to providing a top-tier customer experience.</li></ul>Benefits:<ul><li>Competitive salary and performance-based bonuses.</li><li>Opportunities for professional growth and development.</li><li>Employee discounts and meals.</li><li>A positive and inclusive work environment.</li></ul>How to Apply:Interested candidates should submit their resume and a cover letter explaining their relevant experience and why they are a perfect fit for this role to email address (comolounge.hr@gmail.com).Como lounge is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Job Types: Full-time, Contract Contract length: 24 monthsPay: AED5,000.00 - AED6,000.00 per monthApplication Question(s):<ul><li>When can you join us?</li></ul>Education:<ul><li>Diploma (Required)</li></ul>Experience:<ul><li>Managerial Role: 3 years (Required)</li></ul>Language:<ul><li>English &amp; Arabic (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Cafe Restaurant Manager

BCR DMCC

A specialty coffee roaster and distributor based in Dubai, UAE seeks to hire a professional and experienced coffee machine repair and service technician.The candidate will be responsible to:<ul><li>Maintain and repair coffee machines/equipment&rsquo;s.</li></ul><ul><li>Handle automatic, semi-automatic or manually operated coffee machines/equipment&rsquo;s.</li></ul><ul><li>Attend to assigned call out service requests and repair equipment&rsquo;s on site at customers&rsquo; outlet.</li></ul><ul><li>Plan and conduct periodic coffee machine/equipment preventive maintenance services.</li></ul><ul><li>Conduct pre-installation site visits and make technical recommendations.</li></ul><ul><li> Install coffee machines and water filters.</li></ul><ul><li>Calibrate coffee machines and grinders.</li></ul><ul><li>Correctly diagnose and solve technical issues.</li></ul><ul><li>Flexible to handle emergencies and changing schedules.</li></ul><ul><li>Work on both field and workshop technical assignments.</li></ul><ul><li>Understand and follow technical manuals and instructions and manufacturer recommendations.</li></ul><ul><li>Present the company in a professional manager and deliver exceptional customer service.</li></ul>Our ideal applicant should have:<ul><li>At least three years experience in repairing or servicing coffee machines.</li></ul><ul><li>Knowledge and experience in repairing automatic and semi-automatic coffee machines</li></ul><ul><li>Must have UAE driving license.</li></ul>Job Types: Full-time, PermanentPay: From AED4,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Coffee Machine Technician

Explore 2730+ Coffee shop manager in Dubai this December. Find roles across top companies and apply now to boost your career.