customer service representative Jobs in Muscat Oman

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collection officer

Madi International

<div>
 The Collection Officer is responsible for managing accounts receivable, ensuring timely collection of outstanding payments, and maintaining positive relationships with customers. The role supports cash flow management, minimizes credit risk, and ensures adherence to the companys credit policies.
 
 
 Responsibilities:
 
 
 Accounts Receivable Management
 
 
 Monitor outstanding customer balances and aging reports.
 
 
 Ensure timely follow-up on overdue invoices.
 
 
 Maintain accurate records of collections and payment agreements.
 
 
 Payment Collection &amp; Reconciliation
 
 
 Contact customers via phone, email, or in person to secure payment.
 
 
 Process incoming payments and reconcile against invoices.
 
 
 Coordinate with finance and sales teams to resolve payment discrepancies.
 
 
 Credit Risk Monitoring
 
 
 Assess customer creditworthiness and flag potential risks.
 
 
 Review and enforce credit limits and payment terms in line with company policy.
 
 
 Recommend actions for delinquent accounts, including escalation if necessary.
 
 
 Reporting &amp; Documentation
 
 
 Prepare weekly and monthly collection reports, including overdue analysis and cash forecasts.
 
 
 Maintain accurate records of collection activities and communication with customers.
 
 
 Provide documentation to support audits and management reporting.
 
 
 Customer Relationship Management
 
 
 Build and maintain professional relationships with customers to facilitate smooth collections.
 
 
 Handle customer inquiries and disputes regarding invoices or payments professionally.
 
 
 Collaborate with the sales team to ensure collection strategies are aligned with customer agreements.
</div>

Collection Officer

Mindware

<div>
 Date: Feb 3, 2026
 
 
 Location:
 
 
 Muscat, OM
 
 
 Company: Mindware SPC
 
 
 Req ID: 2930
 
 
 
 Job Title
 
 
 
 
 Logistics Officer
 
 
 
 
 Job Scope
 
 
 
 The Logistics Officer is accountable for overseeing the inbound operations and inventory management. S/He maintains communication with carriers, suppliers, warehouses, custom brokers and others involved in the shipping and delivery of goods.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Manage outbound activities for customer orders
 </li>
 <li>
 Manage outbound shipments, follow up with clearing and forwarding agents and monitor the turnaround time (TAT)
 </li>
 <li>
 Process and document letter of credit (LC) for shipments
 </li>
 <li>
 Coordinate and arrange transportation of shipments to destination
 </li>
 <li>
 Track shipments and update customers on a timely basis
 </li>
 <li>
 Cooperate with the sales and warehouse teams for smooth execution of shipments
 </li>
 <li>
 Liaise with TRA department for obtaining Approvals
 </li>
 <li>
 Coordinate with clearing agents and customs to maximize efficiency in terms of time and quality
 </li>
 <li>
 Verify customs documentations for exports and transfer of ownership
 </li>
 <li>
 Manage the stock movement through the warehouse management system
 </li>
 <li>
 Perform monthly stock audits
 </li>
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 Coordinate with the CRM and credit teams for invoicing customer orders
 </li>
 <li>
 Prepare and maintain the warehouse petty cash
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Business Administration or any other related field
 
 
 
 Experience
 
 
 
 2 to 3 years of relevant experience preferably from IT industry background.
 
 
 Microsoft Excel
 
 
 Sound Knowledge of ERP Tools &ndash; preferable Orion &amp; WMS
 
 
</div>

Logistics Officer

AQUA SOLUTIONS TRADING AND SERVICES LLC

Procurement Officer &ndash; Laboratory Equipment &amp; Industrial Supplies (Remote &ndash; India)We are looking for a proactive and technically aware Procurement Officer to support our trading operations in laboratory equipment, consumables, and industrial supplies.Our company supplies laboratory and industrial products to:<ul><li>Food &amp; Beverage industries</li><li>Pharmaceutical companies</li><li>Water treatment plants</li><li>Manufacturing industries</li></ul>The candidate must have experience handling technical RFQs, supplier follow-ups, and price comparisons for lab equipment and consumables.Key Responsibilities1️ RFQ Handling &amp; Supplier Sourcing<ul><li>Receive product requirements from sales/technical team</li><li>Send RFQs to multiple local and international suppliers</li><li>Follow up consistently to obtain competitive pricing</li><li>Compare quotations based on:</li><li>Technical compliance</li><li>Price</li><li>Lead time</li><li>Payment terms</li><li>Prepare clear price comparison sheets in Excel</li></ul>2️ Laboratory Equipment &amp; Consumables ProcurementHandle sourcing for:<ul><li>Analytical instruments (pH meters, titrators, conductivity meters, etc.)</li><li>Laboratory glassware and plasticware</li><li>Testing consumables and reagents</li><li>Pharma validation items</li><li>Microbiology consumables</li><li>Industrial testing instruments</li></ul>Ensure:<ul><li>Correct technical specifications</li><li>Datasheets, MSDS, COA availability</li><li>Compliance with client requirements</li></ul>3️ Commercial &amp; Cost Analysis<ul><li>Negotiate pricing and delivery terms</li><li>Assist in landed cost calculation (freight, duties, clearance)</li><li>Support margin calculation before final quotation</li><li>Monitor supplier lead times and order confirmations</li></ul>4️ ERP &amp; Documentation (Mandatory)<ul><li>Create purchase orders in ERP (Odoo preferred)</li><li>Update supplier pricing and product details</li><li>Maintain proper documentation:</li><li>Proforma invoices</li><li>Commercial invoices</li><li>Packing lists</li><li>Technical datasheets</li><li>Ensure accuracy in item codes and product descriptions</li></ul>5️ Coordination &amp; Communication<ul><li>Coordinate closely with sales and technical teams</li><li>Follow up with suppliers on shipment schedules</li><li>Resolve pricing or technical discrepancies</li></ul>Requirements<ul><li>Bachelor&rsquo;s Degree (Science / Engineering / Commerce preferred)</li><li>2&ndash;4 years experience in procurement</li><li>Experience in laboratory equipment or industrial supplies preferred</li><li>Good understanding of Excel (price comparison &amp; cost sheets)</li><li>ERP experience (Odoo preferred)</li><li>Strong communication and negotiation skills</li><li>Ability to manage multiple RFQs simultaneously</li></ul>Preferred (Not Mandatory)<ul><li>Experience dealing with Food &amp; Beverage or Pharma clients</li><li>Knowledge of technical documents (MSDS, COA, validation certificates)</li><li>Basic understanding of import documentation &amp; Incoterms</li></ul>Job Type: Full-timePay: From RO300.000 per month

Procurement Officer (Remote)

Global network solution and business

Operations manager to plan, direct and coordinate the operations of the organization. The operations manager is responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies.MAIN JOB TASKS<ul><li>Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization.</li><li>Financial - Review working budget and data. Utilize financial data to improve profitability. Prepare and control operational budgets. Control inventory. Plan effective strategies for the financial well-being of the company. Implement on time invoicing, and collection strategy in coordination with fianc&eacute; team.</li><li>Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.</li><li>Human Resources - Plan the use of human resources. Organize recruitment and placement of required staff. Establish organizational structures. Delegate tasks and accountabilities. Establish work schedules. Supervise staff. Monitor and evaluate performance. Make sure employee welfare and make sure their salaries and benefits are provided to them on time as per policy.</li><li>Time and overtime- Control on time and overtime and weekend and holidays work schedule plan and monitor and to provide necessary productive action plan to site in charges.</li><li>Production - Coordinate and monitor the work of various departments involved in services, warehousing, pricing and distribution of goods and services. Monitor performance and implement improvements. Ensure quality of service. Manage quality and quantity of employee productivity. Manage maintenance of equipment and machinery. Provide technical support where necessary.</li><li>Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.</li><li>FM and Customer Service - Manage customer support. Plan and support all technical and Housekeeping and maintenance helpdesk and pest control and landscaping and any related AMC and any services related to FM activities.</li><li>Strategic Input - Liaison with top management (General Manager). Assist in the development of strategic plans for operational activity. Implement and manage operational plans.</li></ul>Duties and Responsibilities<ul><li>HSE, QUALITY, Training -Implement HSE, ISO and standardised forms documentation and schedule training to improve quality and standards for work and workforce.</li><li>O&amp;M manual, HSE and quality Manual- Prepare and Provide requisite forms and operation manuals, quality manuals and HSE manuals at site.</li><li>Site &amp;Client visit -Conduct site visit with site team and clients each site minimum once in 2 months, plan and submit visit plan to management.</li><li>Invoicing and collection &ndash;arrange to submit cost sheet to finance, Initiate for invoice and client acknowledgement and collection follow up each contract.</li></ul>Risk assessment plan- Conduct survey and prepare risk assessment plan for each site and to be reviewed every quarter with GM.If you are having this experience share your cv to info@gnsbusiness.com or WhatsApp +968 76269238Job Type: Full-timeWork Location: Remote

OPERATIONS MANAGER JOB DESCRIPTION - FM services

The Source of International Quality

Job SummaryThe HR &amp; Admin Officer will be responsible for managing human resources functions and overseeing administrative operations to ensure smooth day-to-day business activities. The ideal candidate should be organized, proactive, and able to handle both people management and office administration responsibilities.Key Responsibilities :Human Resources<ul><li>Manage recruitment process (job postings, screening, interviews, onboarding)</li><li>Maintain employee records and documentation</li><li>Prepare employment contracts and HR letters</li><li>Monitor attendance, leave records, and employee files</li><li>Coordinate employee performance reviews</li><li>Ensure compliance with Oman labor laws and company policies</li><li>Support employee engagement and internal communication</li></ul>Administration<ul><li>Manage office operations and supplies</li><li>Coordinate with government authorities for company documentation (licenses, visas, renewals)</li><li>Handle correspondence and official documentation</li><li>Support management in organizing meetings and internal reporting</li><li>Maintain company records and filing systems</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field</li><li>5 years plus of experience in HR and administration</li><li>Good knowledge of Oman labor law</li><li>Strong organizational and communication skills</li><li>Proficiency in Microsoft Office</li><li>Fluent in English and Arabic</li></ul>For More details please contact :+968 9903 3313+968 9199 9573www.sourceintquality.comJob Type: Full-time

Human Resource and Administration Officer

Al Toobi New Enterprises

We are looking for an experienced and highly innovative R&amp;D Officer with 10+ years of expertise in the Food &amp; Beverage sector. The ideal candidate will lead product development initiatives, optimize formulations, and drive innovation aligned with market trends and consumer demands. This role requires deep technical knowledge, strong execution capabilities, and proven experience in F&amp;B - R&amp;D environments.Key Responsibilities<ul><li>Lead end-to-end development of new food &amp; beverage products&mdash;from concept creation to commercialization.</li><li>Develop and optimize formulations to improve taste, texture, shelf life, cost, and nutritional value.</li><li>Conduct laboratory trials, pilot-scale testing, and coordinate plant-scale production tests.</li><li>Ensure all R&amp;D activities comply with food safety regulations (e.g., HACCP, ISO, local regulatory bodies).</li><li>Evaluate Existing&amp; new ingredients, technologies, and suppliers to support innovation.</li><li>Conduct sensory evaluations, product benchmarking, and consumer-oriented testing.</li><li>Analyze market trends, competitor products, and customer insights to identify innovation opportunities.</li><li>Prepare detailed technical reports, specifications, SOPs, and documentation.</li><li>Collaborate closely with QA/QC, Production, Procurement, and Marketing teams.</li><li>Support cost optimization, process improvement, and continuous innovation initiatives.</li><li>Mentor junior R&amp;D staff and lead technical training when required.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Food Science, Food Technology, Food Engineering, Chemistry, or related field.</li><li>Minimum 10 years of experience in R&amp;D within the Food &amp; Beverage industry.</li><li>Strong expertise in formulation, product development, sensory analysis, and food processing techniques.</li><li>Deep understanding of F&amp;B regulatory standards, food safety, and industry compliance.</li><li>Proven experience in managing complex projects and launching successful products.</li><li>Ability to analyze data, troubleshoot issues, and implement practical solutions.</li><li>Excellent communication, documentation, and cross-functional collaboration skills.</li><li>Strong leadership and mentoring experience preferred.</li></ul>Job Type: Full-timePay: RO400.000 - RO500.000 per month

R&D OFFICER

Real Visions Interiors LLC

Position OverviewThe Executive Officer will work directly under the CEO and act as the internal execution controller of the company.This role ensures that all departments including Design, QS, Procurement, Project Management, Finance, and Sales &amp; Marketing, deliver tasks on time and in alignment with company targets.This is not a clerical role. This is a performance and execution-driven position requiring authority, structure, and strong follow up skills.Key Responsibilities1. Daily Cross-Department Follow-Up<ul><li>Monitor daily tasks across Design, QS, Procurement, Project, Finance, and Sales &amp; Marketing departments</li><li>Ensure commitments and deadlines are met</li><li>Escalate delays directly to the CEO</li><li>Maintain structured task tracking system</li><li>Enforce accountability and follow-through culture</li></ul>2. Sales &amp; Marketing Performance Tracking<ul><li>Track sales pipeline and proposal status</li><li>Monitor lead follow-ups and conversion timelines</li><li>Ensure proposals are submitted within agreed timeframe</li><li>Coordinate between Sales, Design, and QS for smooth proposal preparation</li><li>Track revenue targets and monthly sales performance</li></ul>3. Proposal &amp; Project Monitoring<ul><li>Monitor proposal preparation timelines</li><li>Track project milestones and execution deadlines</li><li>Ensure proper interdepartmental handovers</li><li>Maintain internal progress dashboards</li></ul>4. KPI &amp; Performance Control<ul><li>Monitor departmental KPIs</li><li>Enforce accountability culture</li><li>Prepare weekly executive performance reports for CEO</li></ul>5. Governance &amp; Process Discipline<ul><li>Ensure approval matrix is followed</li><li>Track compliance and documentation deadlines</li><li>Support structured reporting systems and process improvements</li></ul>6. Candidate Requirements<ul><li>Female candidate preferred</li><li>5&ndash;10 years&rsquo; experience in operations / project coordination / business administration/Sales and Marketing</li><li>Experience in construction, interior fit-out, or contracting industry preferred</li><li>Strong personality with disciplined follow-up ability</li><li>Comfortable pushing senior staff respectfully</li><li>Highly organized and detail-oriented</li><li>Strong communication skills (English required)</li><li>High integrity and confidentiality</li><li>What We Are Looking For</li><li>A driver of execution</li><li>A closer, not a coordinator</li><li>A performance enforcer</li><li>A structured thinker</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your Nationality?</li><li>What is your age?</li><li>What is your Salary expectation in OMR?</li></ul>

Executive Officer - Female

Explore 42+ Collection officer in Muscat Oman this March. Find roles across top companies and apply now to boost your career.