operations manager

camp boss

compliance officer

call center agent

front office executive

command center officer

Road and Transport, RTA Dubai

The Roads and Transport Authority (RTA) in Dubai is hiring an Operations Control Center Officer to manage the EC3 systems linked to operational control centers across the Emirate. The role ensures smooth and safe operations of Dubai s multimodal transportation network by monitoring traffic, metro, bus, tram, marine, and taxi services, responding to incidents, and coordinating with internal and external stakeholders. The position requires strong technical, analytical, and communication skills to support 24/7 operational readiness.
Core Duties
<ul>
<li>Prepare daily operational reports including incident and performance updates for Dubai s transport network</li>
<li>Respond to unplanned events received through EMMS C2, Dubai Police, and other agencies, verifying notifications with tools such as CCTV, GIS maps, and OCC communication</li>
<li>Monitor and govern operations across traffic, bus, metro, tram, marine, taxi, and smart monitoring OCCs to ensure service availability and compliance with procedures</li>
<li>Operate Mobile Command Vehicles (MCVs) during emergencies and major events, relaying updates to main and command control rooms</li>
<li>Escalate service disruptions and emergency-level incidents to relevant authorities immediately</li>
<li>Oversee planned event and crowd management operations at transport hubs through CCTV and OCC systems</li>
<li>Handle emergency and crisis communications through IMMCS, TETRA radios, SMS, and emergency call systems, ensuring proper documentation and escalation</li>
<li>Register incidents in EMMS C2 and document actions taken by OCCs in accordance with approved procedures</li>
<li>Support coordination between internal teams and external entities during crises, ensuring timely reporting to supervisors</li>
<li>Perform additional duties assigned by the direct line manager or Department Director</li>
</ul>

Operations Control Center Officer

Roads and Transport Authority

<div>
 
 Job Description
 
 
 
 
 JOB PURPOSE
 
 
 
 The role aims to effectively supervise the daily operational processes at the EC3 to monitor and govern the operations of the RTA OCCs, as well as the actions taken by them. This ensures the continuity of the Road and Transportation network&rsquo;s efficient functioning and achieves integration across systems and procedures among various OCCs. Additionally, the role involves providing support during emergencies and crises, ensuring effective coordination with internal and external stakeholders, and developing work methods and procedures to align with RTA&rsquo;s vision.
 
 
 
 Key Results Accountabilities
 
 
 
 <ul>
 <li>
 Participate in planning readiness exercises and take the necessary actions to implement them once approved, ensuring coordination with all relevant internal and external stakeholders. Record the exercises in the Enterprise Communication and Control System (EMMS C2) and the centralized communication platform (Citadel), and submit final reports using the Archer system
 </li>
 <li>
 Ensuring prompt follow-up on responses to all incoming calls from internal or external partners without delays, handling emergency calls, and taking appropriate actions for any planned or unplanned events in line with operational procedures, while maintaining effective coordination with RTA OCCs, such as the Traffic and Roads Control Center, Bus Control Center, Metro Control Center, Tram Control Center, Marine Transport Control Center, Smart Monitoring Control Centers, and others. This includes coordinating or escalating issues with internal stakeholders like top management, crisis and emergency teams, and providing immediate solutions in case of communication challenges between the EC3 and other entities, such as security and monitoring operations, maintenance teams, and customer service operations. Additionally, ensuring coordination with external stakeholders, including Dubai Police, ambulance services, Civil Defense, Dubai Municipality, and others, to guarantee seamless collaboration and effective response to all situations
 </li>
 <li>
 Activate backup OCCs upon request, in accordance with approved work procedures and in coordination with the OCCs &amp; technical support team, while keeping relevant stakeholders informed of updates, and leveraging all capabilities/enablers to ensure successful implementation within the specified timeline
 </li>
 <li>
 Participate in updating Contingency Plans and activating them based on approved scenarios, ensuring coordination with all internal and external stakeholders, and submitting relevant report
 </li>
 <li>
 Inspect the readiness of all devices, equipment, and technical systems in the EC3 across all rooms, including but not limited to the Main Control Room, Command Rooms (Silver/Gold), the Joint Room for managing weather conditions, and backup OCCs. The inspection involves conducting trial operations to test the readiness of devices, equipment, and technical systems. Prepare periodic reports and submit them to the relevant stakeholders in accordance with approved work procedures
 </li>
 <li>
 Monitor the governance of event management operations within the RTA and the actions taken by OCCs, comparing them against their prepared operational plans. Document all observations using the EC3 systems in accordance with approved work procedures and processes
 </li>
 <li>
 Activate the Video Wall using the (ActivU) system and design the display layout as directed by the Operations Specialist. Configure the wall to display real-time GIS maps for multimodal transportation, digital dashboards, CCTV feeds, social media platforms, weather updates, and other relevant content, in accordance with approved work procedure
 </li>
 <li>
 Submit technical maintenance requests for malfunctions in devices, equipment, and systems to the technical support team, providing a detailed explanation of the issue along with necessary attachments. Follow up on the closure of these requests to ensure 100% resolution of the malfunctions and submit updates to the Operations Specialist in accordance with approved work procedures
 </li>
 <li>
 Supervise daily operations in the Main Control Room during shifts, ensuring all activities are performed efficiently and in compliance with approved procedures. Provide support and guidance to the Senior Supervisor/Chief Operator/Senior Operator, and other team members, while ensuring adequate staffing levels. Additionally, prepare and submit daily shift reports to the Operations Specialist in alignment with established work procedures
 </li>
 <li>
 Monitor the performance of technical systems associated with the EC3, including but not limited to GIS, EMMS C2, IMMCS, Power BI, dashboards, and others. Submit daily readiness reports at end of shift in accordance with approved work procedure
 </li>
 <li>
 Ensure wo follow up all notifications received through the Enterprise Communication and Control System (EMMS C2) and verify them using the available technical tools in the EC3, such as real-time GIS maps for multimodal transportation, CCTV cameras, specialized data display dashboards, phone calls, and other resources. Ensure notifications are recorded accurately and closed in accordance with approved work procedures and submit relevant report
 </li>
 <li>
 Supervise the monitoring and governance of OCCs and their responses during incidents using the EC3 systems linked to the RTA's OCCs. Ensure adherence to operational/service level agreements, and verify that all new incidents are recorded using the centralized communication platform (Citadel) and the Enterprise Communication and Control System (EMMS C2). Additionally, follow up on incident closures in compliance with approved work procedures
 </li>
 <li>
 Prepare, review &amp; ensure the accuracy of daily reports, including but not limited to the Daily Incident Report (DIR), Daily Performance Report (DPR), and Peak Period reports. Correct any errors identified and share the reports with relevant stakeholders according to the approved distribution list
 </li>
 <li>
 Activate the leadership rooms (Silver/Gold) and the joint room for managing weather conditions upon receiving directives from the relevant teams, in accordance with approved work procedures and in coordination with the technical support team, and being present in the rooms to provide the necessary support for top management and decision-makers. assign Chief/Senior operator during the shift to support room operations, confirm the availability of all necessary resources, and submit final reports to the Operations Specialist using the Archer system
 </li>
 <li>
 Coordinate with the emergency and crisis teams within the RTA during incidents requiring escalation, in accordance with established protocols and work procedures. Ensure all relevant stakeholders are accurately informed of updates, and receive directives from authorized personnel for escalation to crisis level when necessary
 </li>
 <li>
 Work on a 24/7 shift system throughout the week, including night shifts, weekends, and public holidays, to ensure continuous supervision of operational activities
 </li>
 <li>
 Participate in updating the documents used in the Section, including but not limited to templates, approved work procedures, operational/service level agreements, policies, and more
 </li>
 <li>
 Execute additional duties as assigned by the direct line manager or the Department Director
 </li>
 <li>
 Develop technical training programs and knowledge transfer sessions for Senior Supervisor/Chief Operator/ Senior Operator, covering approved work procedures, operations, systems used, the integrated communication protocol for OCCs, and other relevant topics. The programs should include the training scope, key focus areas, proposed timeframe, and more, and to be submitted to the Operations Specialist for approval. Implement the programs as directed, document them, and measure their impact in accordance with approved work procedure
 </li>
 <li>
 Ensure the accuracy when prepare/follow up predictive statistical analyses of weather conditions and the number of taxi passengers around Dubai airports based on historical data and available information. Submit the findings to the Operations Specialist and take the necessary actions to address the situation in accordance with approved work procedures
 </li>
 <li>
 Monitor and analyze the performance of the Road and Transportation network, preparing periodic reports that include capacity, service demand, service disruptions, and other relevant metrics. Submit these reports to the Operations Specialist in accordance with approved work procedures and propose necessary improvements to enhance performance and increase customer satisfaction
 </li>
 <li>
 Provide technical analyses of the available systems and prepare reports on Use Cases based on business needs to enhance system capabilities, improve productivity, and support both the governance of OCCs and event management operations within the RTA. Submit these reports to the Operations Specialist for review and evaluation, paving the way for approval by the direct manager and implementation in coordination with the technical support
 </li>
 <li>
 Ensuring the monitoring of operational performance during the shift, including the performance of individuals and systems, ensuring shift discipline such as attendance, departure, task completion, and more. Additionally, providing necessary advice when needed and addressing any challenges encountered during work while maintaining a calm and productive work environment
 </li>
 <li>
 Monitor CCTV cameras to identify any violations or security incidents that could harm the RTA's reputation or pose risks to public health and safety. Coordinate with Security and Monitoring Operations, the relevant OCC, and other specialized teams to address the incident using optimal methods, escalating when necessary. Submit reports to the responsible officials in accordance with approved work procedures
 </li>
 <li>
 Supervise the uploading and archiving of reports and data on the shared folder during shifts, ensuring the correct classification of all files in accordance with approved work procedures
 </li>
 <li>
 Monitor and achieve key performance indicators (KPIs) for operations, identify potential areas for improvement, and ensure operational excellence during all shifts
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education
 
 
 
 # Diploma/Bachelor&rsquo;s degree in Business Administration or equivalent from a recognized university. For Bachelor&rsquo;s degree holders: 2 years minimum practical experience in operational control centers In a supervisory position or any similar work environment For Diploma degree holders: 8 years minimum practical experience in operational control centers In a supervisory position or any similar work environment
 
 
 
 Job Category
 
 
 
 Administration
 
 
 
 Advertiser
 
 
 
 Roads and Transport Authority
 
 
 
 Department
 
 
 
 Enterprise Command &amp; Control
 
 
 
 Educational-level
 
 
 
 Bachelor
 
 
 
 Required Nationality
 
 
 
 UAE Only
 
 
 
 Monthly Salary
 
 
 
 Unspecified
 
 
 
 Schedule-Time
 
 
 
 Full time
 
 
 
 Job Posting
 
 
 
 04/11/2025
 
 
 
 Unposting Date
 
 
 
 05/12/2025
</div>

Chief Supervisor - Enterprise Command & Control Center Operations

هيئة الطرق والمواصلات

<div>&#1605;&#1588;&#1585;&#1601; &#1585;&#1574;&#1610;&#1587;&#1610; - &#1578;&#1588;&#1594;&#1610;&#1604; &#1605;&#1585;&#1603;&#1586; &#1575;&#1604;&#1578;&#1581;&#1603;&#1605; &#1575;&#1604;&#1605;&#1608;&#1581;&#1583; - (25002770)<div>
&#1575;&#1604;&#1608;&#1589;&#1601; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1610;<div></div> 
JOB PURPOSE
The role aims to effectively supervise the daily operational processes at the EC3 to monitor and govern the operations of the RTA OCCs, as well as the actions taken by them. This ensures the continuity of the Road and Transportation network&rsquo;s efficient functioning and achieves integration across systems and procedures among various OCCs. Additionally, the role involves providing support during emergencies and crises, ensuring effective coordination with internal and external stakeholders, and developing work methods and procedures to align with RTA&rsquo;s vision.
KEY RESULTS ACCOUNTABILITIES<ul><li>
 Participate in planning readiness exercises and take the necessary actions to implement them once approved, ensuring coordination with all relevant internal and external stakeholders. Record the exercises in the Enterprise Communication and Control System (EMMS C2) and the centralized communication platform (Citadel), and submit final reports using the Archer system</li><li>
 Ensuring prompt follow-up on responses to all incoming calls from internal or external partners without delays, handling emergency calls, and taking appropriate actions for any planned or unplanned events in line with operational procedures, while maintaining effective coordination with RTA OCCs, such as the Traffic and Roads Control Center, Bus Control Center, Metro Control Center, Tram Control Center, Marine Transport Control Center, Smart Monitoring Control Centers, and others. This includes coordinating or escalating issues with internal stakeholders like top management, crisis and emergency teams, and providing immediate solutions in case of communication challenges between the EC3 and other entities, such as security and monitoring operations, maintenance teams, and customer service operations. Additionally, ensuring coordination with external stakeholders, including Dubai Police, ambulance services, Civil Defense, Dubai Municipality, and others, to guarantee seamless collaboration and effective response to all situations</li><li>
 Activate backup OCCs upon request, in accordance with approved work procedures and in coordination with the OCCs &amp; technical support team, while keeping relevant stakeholders informed of updates, and leveraging all capabilities/enablers to ensure successful implementation within the specified timeline</li><li>
 Participate in updating Contingency Plans and activating them based on approved scenarios, ensuring coordination with all internal and external stakeholders, and submitting relevant report</li><li>
 Inspect the readiness of all devices, equipment, and technical systems in the EC3 across all rooms, including but not limited to the Main Control Room, Command Rooms (Silver/Gold), the Joint Room for managing weather conditions, and backup OCCs. The inspection involves conducting trial operations to test the readiness of devices, equipment, and technical systems. Prepare periodic reports and submit them to the relevant stakeholders in accordance with approved work procedures</li><li>
 Monitor the governance of event management operations within the RTA and the actions taken by OCCs, comparing them against their prepared operational plans. Document all observations using the EC3 systems in accordance with approved work procedures and processes</li><li>
 Activate the Video Wall using the (ActivU) system and design the display layout as directed by the Operations Specialist. Configure the wall to display real-time GIS maps for multimodal transportation, digital dashboards, CCTV feeds, social media platforms, weather updates, and other relevant content, in accordance with approved work procedure</li><li>
 Submit technical maintenance requests for malfunctions in devices, equipment, and systems to the technical support team, providing a detailed explanation of the issue along with necessary attachments. Follow up on the closure of these requests to ensure 100% resolution of the malfunctions and submit updates to the Operations Specialist in accordance with approved work procedures</li><li>
 Supervise daily operations in the Main Control Room during shifts, ensuring all activities are performed efficiently and in compliance with approved procedures. Provide support and guidance to the Senior Supervisor/Chief Operator/Senior Operator, and other team members, while ensuring adequate staffing levels. Additionally, prepare and submit daily shift reports to the Operations Specialist in alignment with established work procedures</li><li>
 Monitor the performance of technical systems associated with the EC3, including but not limited to GIS, EMMS C2, IMMCS, Power BI, dashboards, and others. Submit daily readiness reports at end of shift in accordance with approved work procedure</li><li>
 Ensure wo follow up all notifications received through the Enterprise Communication and Control System (EMMS C2) and verify them using the available technical tools in the EC3, such as real-time GIS maps for multimodal transportation, CCTV cameras, specialized data display dashboards, phone calls, and other resources. Ensure notifications are recorded accurately and closed in accordance with approved work procedures and submit relevant report</li><li>
 Supervise the monitoring and governance of OCCs and their responses during incidents using the EC3 systems linked to the RTA's OCCs. Ensure adherence to operational/service level agreements, and verify that all new incidents are recorded using the centralized communication platform (Citadel) and the Enterprise Communication and Control System (EMMS C2). Additionally, follow up on incident closures in compliance with approved work procedures</li><li>
 Prepare, review &amp; ensure the accuracy of daily reports, including but not limited to the Daily Incident Report (DIR), Daily Performance Report (DPR), and Peak Period reports. Correct any errors identified and share the reports with relevant stakeholders according to the approved distribution list</li><li>
 Activate the leadership rooms (Silver/Gold) and the joint room for managing weather conditions upon receiving directives from the relevant teams, in accordance with approved work procedures and in coordination with the technical support team, and being present in the rooms to provide the necessary support for top management and decision-makers. assign Chief/Senior operator during the shift to support room operations, confirm the availability of all necessary resources, and submit final reports to the Operations Specialist using the Archer system</li><li>
 Coordinate with the emergency and crisis teams within the RTA during incidents requiring escalation, in accordance with established protocols and work procedures. Ensure all relevant stakeholders are accurately informed of updates, and receive directives from authorized personnel for escalation to crisis level when necessary</li><li>
 Work on a 24/7 shift system throughout the week, including night shifts, weekends, and public holidays, to ensure continuous supervision of operational activities</li><li>
 Participate in updating the documents used in the Section, including but not limited to templates, approved work procedures, operational/service level agreements, policies, and more</li><li>
 Execute additional duties as assigned by the direct line manager or the Department Director</li><li>
 Develop technical training programs and knowledge transfer sessions for Senior Supervisor/Chief Operator/ Senior Operator, covering approved work procedures, operations, systems used, the integrated communication protocol for OCCs, and other relevant topics. The programs should include the training scope, key focus areas, proposed timeframe, and more, and to be submitted to the Operations Specialist for approval. Implement the programs as directed, document them, and measure their impact in accordance with approved work procedure</li><li>
 Ensure the accuracy when prepare/follow up predictive statistical analyses of weather conditions and the number of taxi passengers around Dubai airports based on historical data and available information. Submit the findings to the Operations Specialist and take the necessary actions to address the situation in accordance with approved work procedures</li><li>
 Monitor and analyze the performance of the Road and Transportation network, preparing periodic reports that include capacity, service demand, service disruptions, and other relevant metrics. Submit these reports to the Operations Specialist in accordance with approved work procedures and propose necessary improvements to enhance performance and increase customer satisfaction</li><li>
 Provide technical analyses of the available systems and prepare reports on Use Cases based on business needs to enhance system capabilities, improve productivity, and support both the governance of OCCs and event management operations within the RTA. Submit these reports to the Operations Specialist for review and evaluation, paving the way for approval by the direct manager and implementation in coordination with the technical support</li><li>
 Ensuring the monitoring of operational performance during the shift, including the performance of individuals and systems, ensuring shift discipline such as attendance, departure, task completion, and more. Additionally, providing necessary advice when needed and addressing any challenges encountered during work while maintaining a calm and productive work environment</li><li>
 Monitor CCTV cameras to identify any violations or security incidents that could harm the RTA's reputation or pose risks to public health and safety. Coordinate with Security and Monitoring Operations, the relevant OCC, and other specialized teams to address the incident using optimal methods, escalating when necessary. Submit reports to the responsible officials in accordance with approved work procedures</li><li>
 Supervise the uploading and archiving of reports and data on the shared folder during shifts, ensuring the correct classification of all files in accordance with approved work procedures</li><li>
 Monitor and achieve key performance indicators (KPIs) for operations, identify potential areas for improvement, and ensure operational excellence during all shifts</li></ul><div>
</div></div><div>
&#1575;&#1604;&#1605;&#1572;&#1607;&#1604;&#1575;&#1578; &#1608; &#1575;&#1604;&#1605;&#1607;&#1575;&#1585;&#1575;&#1578;<div></div> 
Education
# Diploma/Bachelor&rsquo;s degree in Business Administration or equivalent from a recognized university. For Bachelor&rsquo;s degree holders: 2 years minimum practical experience in operational control centers In a supervisory position or any similar work environment For Diploma degree holders: 8 years minimum practical experience in operational control centers In a supervisory position or any similar work environment<div> 
</div></div><div>
&#1601;&#1574;&#1577; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: &#1575;&#1604;&#1573;&#1583;&#1575;&#1585;&#1610;&#1577;</div><div>
&#1580;&#1607;&#1577; &#1575;&#1604;&#1593;&#1605;&#1604;: &#1607;&#1610;&#1574;&#1577; &#1575;&#1604;&#1591;&#1585;&#1602; &#1608;&#1575;&#1604;&#1605;&#1608;&#1575;&#1589;&#1604;&#1575;&#1578;</div><div>
&#1575;&#1604;&#1573;&#1583;&#1575;&#1585;&#1577;: &#1575;&#1604;&#1578;&#1581;&#1603;&#1605; &#1575;&#1604;&#1605;&#1608;&#1581;&#1583;</div><div>
&#1575;&#1604;&#1605;&#1587;&#1578;&#1608;&#1609; &#1575;&#1604;&#1578;&#1593;&#1604;&#1610;&#1605;&#1610;: &#1576;&#1603;&#1575;&#1604;&#1608;&#1585;&#1610;&#1608;&#1587;</div><div>
&#1575;&#1604;&#1580;&#1606;&#1587;&#1610;&#1577; &#1575;&#1604;&#1605;&#1591;&#1604;&#1608;&#1576;&#1577;: &#1575;&#1605;&#1575;&#1585;&#1575;&#1578;&#1610;</div><div>
&#1575;&#1604;&#1585;&#1575;&#1578;&#1576; &#1575;&#1604;&#1588;&#1607;&#1585;&#1610;: &#1594;&#1610;&#1585; &#1605;&#1581;&#1583;&#1583;</div><div>
&#1591;&#1576;&#1610;&#1593;&#1577; &#1575;&#1604;&#1583;&#1608;&#1575;&#1605;: &#1583;&#1608;&#1575;&#1605; &#1603;&#1575;&#1605;&#1604;</div><div>
&#1578;&#1575;&#1585;&#1610;&#1582; &#1575;&#1604;&#1573;&#1593;&#1604;&#1575;&#1606;: 04-11-2025</div><div>
&#1578;&#1575;&#1585;&#1610;&#1582; &#1587;&#1581;&#1576; &#1575;&#1604;&#1573;&#1593;&#1604;&#1575;&#1606; &#1593;&#1606; &#1575;&#1604;&#1608;&#1592;&#1610;&#1601;&#1577;: 04-12-2025</div></div>

مشرف رئيسي - تشغيل مركز التحكم الموحد

Dubai World Trade Centre

Core Duties and Responsibilities
<ul>
<li>Manages the key press, answers security-related enquiries, performs surveillance at the command centre and operates security systems.</li>
<li>Oversee departmental operations across the company, ensuring production efficiency and high-quality output deliverables.</li>
<li>Assists law enforcement, and manages incidents and emergencies</li>
<li>Supervise the daily operations of staff in-house and outsource to ensure all standards are maintained</li>
<li>Assisting in handling projects, and providing updates and follow-ups.</li>
<li>Write reports concerning department activities and submit them to the Line Manager</li>
<li>Carry out briefing sessions about event information and the scope of work as required</li>
<li>Assisting the Manager task if any.</li>
<li>Implement duties in line with the Quality standards, Security, Health &amp; Safety requirements</li>
</ul>
Operating Environment
<ul>
<li>Monitor all Locations</li>
</ul>

Executive-Operations Security & Command Control

Parsons Corporation

Parsons is seeking an experienced Operation Control Center (OCC) Expert to join our team for a major rail project in the UAE. The successful candidate will provide technical leadership, design review, and independent assurance for the design, integration, and operational readiness of the OCC, ensuring it meets the stringent performance, safety, and operational requirements of high-speed rail operations.
This role focuses on design review, quality assurance, contractor oversight, and system integration, ensuring the OCC is capable of safely and efficiently managing high-speed rail operations.
 What You'll Be Doing:
<ul>
<li>Provide expert technical guidance and independent assurance for the design and functionality of the Operation Control Center (OCC).</li>
<li>Review and approve contractor design submissions, system architecture, layouts, schematics, and specifications related to OCC operations.</li>
<li>Ensure OCC design complies with high-speed rail operational, safety, and regulatory requirements, including interfaces with signaling, telecommunication, rolling stock, SCADA, and security systems.</li>
<li>Assess the integration and interoperability of OCC systems with other rail systems to ensure seamless operations.</li>
<li>Monitor and review contractor installation, testing, and commissioning plans for OCC systems.</li>
<li>Participate in design review workshops, coordination meetings, and interface management sessions as the OCC subject matter expert (SME).</li>
<li>Provide recommendations for risk mitigation, operational efficiency, and performance improvements related to the OCC.</li>
<li>Review and verify functional and performance testing procedures to ensure operational readiness of the OCC.</li>
<li>Support the handover, operational readiness, and certification processes for OCC systems.</li>
<li>Prepare technical reports, dashboards, and recommendations for senior management and the Client on OCC design compliance and performance.</li>
<li>Mentor PMC team members on OCC design, system integration, and operational best practices.</li>
</ul>
 What Required Skills You'll Bring:
<ul>
<li>Bachelor s Degree in Engineering (Master s preferred).</li>
<li>Minimum 15 years of professional experience in railway Operation Control Center design, implementation, and integration, preferably in high-speed or metro rail projects.</li>
<li>Expertise in OCC systems, including SCADA, signaling interfaces, communications, CCTV, and operational management systems.</li>
<li>Strong knowledge of system integration, safety, reliability, and operational performance standards.</li>
<li>Familiarity with international HSR standards.</li>
<li>Experience coordinating interfaces between OCC, signaling, telecom, power, security, and rolling stock systems.</li>
<li>Excellent analytical, problem-solving, and communication skills.</li>
<li>Proficiency in design and review tools such as AutoCAD, Bentley, or specialized OCC software.</li>
</ul>

Operation Control Center Expert (Rail)

Al Shafar National Contracting Co. LLC

We are a reputable construction company seeking a highly experienced and skilled Purchase Officer to join our team. The ideal candidate will have a minimum of 5+ years of relevant experience in the construction industry within UAE and possess strong communication skills.Position: Purchase OfficerLocation: DubaiRequirements:<ul><li>Minimum 5+ years of experience as a Purchase Officer in the Construction industry.</li><li>Excellent command of English, both written and verbal.</li><li>Strong understanding of Procurement processes and Supplier Management.</li><li>Excellent negotiation and communication skills.</li><li>Maintaining accurate records of purchases, inventory, and vendor information</li><li>Proficient in using Procurement and Microsoft Office Software.</li></ul>Job Types: Full-timeExperience:Relevant: 5 years (Preferred)Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Relevant: 5 years (Required)</li></ul>

Purchase Officer

Vice keeper - TIDYHILL

Location: Dubai, UAEEmployment Type: Full-time (6 days/week)Schedule: 9 hours/day including 1-hour break (rotating AM/PM shifts)Company Overview: TadBeer Center operates under Vicekeeper Group, a Dubai-based ecosystem providing domestic staffing, training, and visa services under MOHRE authorization. The center focuses on professional domestic worker placement, training, and legal documentation through high service standards and digital transformation.Learn more: https://vicekeeper.com/Role Summary:We are looking for a professional and customer-oriented Receptionist to be the first point of contact at our Dubai office. The Receptionist will manage front-desk operations, welcome and assist walk-in clients, coordinate with the operations team, and ensure a smooth client experience. The role combines traditional reception duties with customer service responsibilities to support Vicekeeper&rsquo;s high service standards.Key Responsibilities:<ul><li>Greet and welcome walk-in clients, creating a professional and friendly first impression.</li><li>Answer, screen, and direct phone calls, emails, and inquiries efficiently.</li><li>Manage front-desk operations including visitor logs, appointments, and scheduling.</li><li>Handle incoming/outgoing mail, deliveries, and courier services.</li><li>Provide information about Vicekeeper services and guide clients through available options.</li><li>Prepare and process service agreements/contracts accurately.</li><li>Coordinate with the operations team to match clients with appropriate workers.</li><li>Ensure payments, documentation, and office records are handled accurately.</li><li>Maintain and update customer information in the CRM with strict confidentiality.</li><li>Follow up with clients to ensure satisfaction and resolve issues when needed.</li><li>Keep the reception and waiting area clean, organized, and welcoming.</li><li>Support general administrative and office tasks as required.</li></ul>Qualifications &amp; Skills:<ul><li>Fluency in English. ( Arabic is a plus)</li><li>Minimum 2 years experience as a receptionist or Front Desk Officer, with a strong background in customer service.</li><li>Strong command of English (spoken and written); additional languages are an advantage.</li><li>Professional appearance and excellent interpersonal skills.</li><li>Proven ability to manage multiple tasks with strong organisational and time-management skills.</li><li>Confident communicator with polite telephone and in-person etiquette.</li><li>Comfortable handling contracts, office systems, and basic administrative processes.</li><li>Positive, proactive attitude with a focus on client satisfaction.</li></ul>Job Type: Full-time

Receptionist ( Tadbeer Experience)

Explore 1333+ Command center officer in Dubai this November. Find roles across top companies and apply now to boost your career.