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community service manager

Dubai Holding

<div>
 
 
 
 About Dubai Holding Community Management:
 
 
 
 
 Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.
 
 
 At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.
 
 
 Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively.
 
 
 We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.
 
 
 
 
 
 
 
 
 
 
 About the Role:
 
 
 
 
 To facilitate liaison and communication between DHCM and the owners/tenants of assigned communities, ensuring the timely collection of service charges, monitoring community conditions, and addressing identified issues to deliver quality customer service, maintain decent living standards, and achieve customer satisfaction within DHCM communities.
 
 
 
 
 
 
 
 
 
 
 The main duties and responsibilities of this role:
 
 
 
 
 
 1- Community Relations &amp; Customer Service:
 
 
 <ul>
 <li>
 Attend meetings to represent owners and tenants concerns, ensuring that all inquiries and complaints are communicated and addressed promptly.
 </li>
 <li>
 Respond to all inquiries and complaints from owners/tenants in a timely manner, ensuring adequate customer service.
 </li>
 <li>
 Investigate customer complaints to identify issues, follow up on relevant actions, and ensure customer satisfaction with the outcome.
 </li>
 <li>
 Escalate unresolved issues efficiently through appropriate processes.
 </li>
 <li>
 Educate owners and tenants about DHCM&rsquo;s community rules and regulations to ensure full compliance.
 </li>
 <li>
 Assist the Community Manager in liaising with local authorities and communities to resolve day-to-day community issues, including Owners Committee (OC) management in line with RERA requirements and handling of violation management processes.
 </li>
 </ul>
 
 
 
 
 
 2- Financial Management &amp; Service Charge Collection:
 
 
 <ul>
 <li>
 Execute the timely collection of service charges for assigned communities to ensure sufficient funds for sustained services.
 </li>
 <li>
 Inform owners/tenants of any changes or issues related to service charges to avoid disruption to community services.
 </li>
 <li>
 Participate in community budgeting with the Community Manager by coordinating with all stakeholders and service providers to provide accurate and relevant information, and by preparing and submitting all supporting documents required by RERA.
 </li>
 </ul>
 
 
 
 
 
 3- Community Operations &amp; Quality Monitoring:
 
 
 <ul>
 <li>
 Perform regular site inspections of assigned communities to observe the condition of assets and service quality (soft services, pest control, external cleaning, waste management, landscaping, and security).
 </li>
 <li>
 Monitor third-party service providers to ensure services maintain the community in line with Service Level Agreements (SLAs).
 </li>
 <li>
 Provide feedback and coordinate with relevant internal departments and/or third-party service providers to address identified issues with community infrastructure or soft services promptly.
 </li>
 </ul>
 
 
 
 
 
 4- Documentation &amp; Compliance:
 
 
 <ul>
 <li>
 Issue No Objection Letters (NOLs) for assigned communities to ensure all activities are conducted safely, securely, and in compliance with community rules.
 </li>
 <li>
 Update the database of owners to ensure accurate contact details for service charge collection and ongoing communication.
 </li>
 <li>
 Ensure all customer complaints are logged in the system to record and monitor progress in a timely and quality manner.
 </li>
 <li>
 Follow all relevant departmental policies, processes, standard operating procedures (SOPs), and instructions for controlled and consistent work execution.
 </li>
 </ul>
 
 
 
 
 
 5- Reporting &amp; Continuous Improvement:
 
 
 <ul>
 <li>
 Prepare Facility and Community Management departmental statements and reports accurately and timely to meet DHCM&rsquo;s requirements, policies, and standards.
 </li>
 <li>
 Identify opportunities for continuous improvement in systems, processes, and practices, considering international leading practices, cost reduction, and productivity improvement.
 </li>
 <li>
 Maintain regular and up-to-date incident and progress reports.
 </li>
 <li>
 Adhere to company policy and procedure, maintaining professionalism and confidentiality of all information.
 </li>
 <li>
 Decision-making authority rests with the line manager, department head, and business unit head as per DHCM&rsquo;s Delegation of Authority (DOA).
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 About you:
 
 
 
 
 The ideal candidate will have the below qualifications and experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration or a similar field.
 </li>
 <li>
 Master's degree preferred.
 </li>
 <li>
 Minimum of 4- 5 years of experience in a similar field (community management, property management, customer service).
 </li>
 <li>
 Project Management skills.
 </li>
 <li>
 Data Management &amp; Reporting
 </li>
 <li>
 Understanding of Service Level Agreements (SLAs)
 </li>
 <li>
 Basic Financial Understanding
 </li>
 <li>
 Effective interpersonal and communication skills.
 </li>
 <li>
 Problem-Solving and Decision-Making
 </li>
 <li>
 Time management, priority setting, and organizational skills.
 </li>
 <li>
 Flexibility and adaptability.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 About Benefits:
 
 
 
 
 At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
 
</div>

Senior Supervisor - Community Management

International Workplace Group

<div>Community Sales Manager 

At Regus, we&rsquo;ve built the world&rsquo;s largest workspace network so that our customers can work better, faster, happier. Join the team in one of our business centres. Promote our products and services to new and existing customers. Bring more freedom to more people and businesses. And you&rsquo;ll be able to work better, faster and happier too. 


The opportunity

As a Community Sales Manager, you&rsquo;ll be responsible for the smooth running of your Regus centre while finding ways to increase sales and revenue, helping more and more people enjoy the benefits of flexible working. You&rsquo;ll motivate your team to create a great working environment to ensure customer satisfaction and retention. 


A typical day at Regus

You start the day with an informal team talk over coffee, to plan the day and make sure everyone&rsquo;s prepared.

With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation.

Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.

A large company is taking a whole floor of the centre and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.

At lunchtime a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of Regus membership.

Later in the afternoon you host a monthly operations meeting for Community Sales Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home. 


About you

We&rsquo;re looking for someone who has the experience and aptitude to manage a smooth running operation. You&rsquo;ll need to be an accomplished multitasker, able to pre-empt issues before they become problems, and keep a team motivated and focused on service excellence. You also need to be:
<ul>
<li>A good communicator, used to dealing with customers &ndash; ideally in the hospitality or events industry</li>
<li>Confident, approachable and able to build strong relationships with customers</li>
<li>A great manager, who leads by example and knows how to motivate and inspire a team</li>
<li>Happy taking ownership of problems and finding ways to solve them</li>
<li>Positive, enthusiastic and able to adapt to fast-changing situations</li>
<li>Confident using MS Office and other basic IT packages</li>
</ul>
In addition, you will:
<ul>
<li>Manage the day to day running of the centre, focusing on exceptional customer service</li>
<li>Inspire your team of associates, developing their skills to get the best from each team member</li>
<li>Promote your centre to new customers and show them how flexible workspace could enhance their business</li>
<li>Generate leads by delivering engaging networking events within your community</li>
</ul>
What we offer

On top of a competitive salary package you&rsquo;ll enjoy:
<ul>
<li>A bright and inspiring work environment</li>
<li>Training and development opportunities</li></ul></div>

Community Sales Manager

Antal International LLC-FZ

Job Objective:The Community Manager oversees day-to-day operations of residential and commercial properties, ensuring a high level of tenant and owner satisfaction. The role focuses on building strong relationships, resolving issues efficiently, and maintaining compliance with regulatory requirements.Key Responsibilities:· Serve as the primary point of contact for tenants, owners, and vendors, ensuring timely and effective resolution of inquiries and concerns.· Supervise and coordinate maintenance teams, vendors, and support staff to ensure smooth property operations.· Implement and monitor building management procedures, policies, and compliance with RERA regulations and Mollak system requirements.· Maintain accurate records of tenant and owner interactions, service requests, and resolutions.· Plan and execute tenant engagement initiatives to foster a positive community environment.· Identify operational improvements and escalate unresolved issues to senior management.· Prepare reports, dashboards, and updates for management on property performance and tenant satisfaction.

Community Manager

Confidential Company

<ul><li>Oversee the smooth functioning of all community amenities and shared facilities.</li><li>Monitor the performance of service providers (cleaning, security, maintenance, landscaping, etc.).</li><li>Conduct regular inspections of common areas to ensure cleanliness, safety, and maintenance.</li><li>Serve as the primary point of contact for residents or unit owners.</li><li>Address and resolve resident concerns or complaints in a timely and professional manner.</li><li>Organize and coordinate community events or communication efforts to build a strong community spirit.</li><li>Assist in the preparation and management of the community’s annual budget.</li><li>Monitor service charge collection, follow up on arrears, and ensure timely payments.</li><li>Provide regular financial and operational reports to the Owners&#x27; Association (if applicable).</li><li>Ensure compliance with all relevant local laws and regulations, including those from DLD, RERA, and/or local municipality.</li><li>Maintain records, including contracts, incident logs, resident communications, and vendor performance reports.</li><li>Coordinate and attend Owners’ Association meetings and ensure minutes and decisions are properly documented and implemented.</li><li>Plan preventive and reactive maintenance for all building systems.</li><li>Ensure health and safety procedures are followed across the community.</li><li>Liaise with FM/MEP teams for timely resolution of maintenance issues.</li></ul>

Boundless

<div>
 
 
 About the Role
 
 
 
 We&rsquo;re looking for an experienced Community Manager to build, nurture, and engage a thriving global community around the brand. The ideal candidate will have a deep understanding of crypto and fintech audiences, a passion for connecting people, and the ability to manage conversations across Telegram, Discord, X, and other social platforms. You&rsquo;ll play a key role in shaping the brand&rsquo;s community voice, driving engagement, and turning users into advocates.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Develop and execute a comprehensive community engagement strategy aligned with brand and marketing goals.
 </li>
 <li>
 Manage and grow online communities across Telegram, Discord, Reddit, and other crypto-focused platforms.
 </li>
 <li>
 Foster meaningful conversations, answer questions, and maintain a positive, informed, and engaging environment.
 </li>
 <li>
 Collaborate with marketing, content, and KOL teams to promote campaigns, product updates, and announcements within the community.
 </li>
 <li>
 Identify community trends, feedback, and sentiment to inform product and marketing teams.
 </li>
 <li>
 Plan and host community events, AMAs, and interactive sessions to strengthen engagement and retention.
 </li>
 <li>
 Manage community feedback loops and ensure user concerns are escalated to the right teams.
 </li>
 <li>
 Track key community metrics, prepare reports, and recommend actions to enhance participation and loyalty.
 </li>
 <li>
 Stay informed about industry updates, competitor activities, and emerging community management practices.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Communications, or a related field.
 </li>
 <li>
 4&ndash;6 years of experience managing online communities, ideally within the crypto, fintech, or digital trading industries.
 </li>
 <li>
 Strong understanding of Web3 culture, blockchain terminology, and crypto community behavior.
 </li>
 <li>
 Proven experience in managing Telegram, Discord, and other engagement platforms.
 </li>
 <li>
 Excellent communication and interpersonal skills, with the ability to manage sensitive discussions diplomatically.
 </li>
 <li>
 Creative thinker who can initiate engagement activities, contests, and interactive discussions.
 </li>
 <li>
 Familiarity with social media tools, analytics platforms, and reporting dashboards.
 </li>
 <li>
 Comfortable working in a fast-paced, international environment and engaging with users across multiple time zones.
 </li>
 </ul>
 
 
</div>

Canva

<div>
 
 Job Description
 
 
 
 
 About the Group/Team
 
 
 
 In this role, you&rsquo;ll be at the intersection of Community and Marketing. Community has always been at the heart of Canva, fueling all the strong brand loyalty we&rsquo;ve built over the years. To ensure success in MENAP, this role is essential in driving the awareness and adoption of Canva.
 
 
 
 About The Role/Specialty
 
 
 
 As Canva&rsquo;s Community Manager in MENAP, you will design and deliver strategies that connect communities with Canva-helping them discover the value of our platform, engage deeply with our community, and become passionate advocates for our brand, product and mission.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Community Program Management: Lead the growth and engagement of Canva&rsquo;s MENAP community, scaling peer-to-peer advocacy through Canvassadors, local events, and online activations.
 </li>
 <li>
 Events &amp; Experiences: Organize and facilitate impactful in-person and virtual events&mdash;including workshops, networking sessions, and flagship gatherings to showcase Canva&rsquo;s value and drive adoption in MENAP.
 </li>
 <li>
 Content &amp; Engagement Strategy: Develop and deliver content&mdash;case studies, toolkits, webinars, and success stories&mdash;that inspire entrepreneurs and highlight Canva&rsquo;s impact on small business growth.
 </li>
 <li>
 Cross-Functional Collaboration: Partner with Growth Marketing, SEO, Content, and Partnerships teams to design and execute integrated campaigns that convert community advocacy into MAUs and ARR growth.
 </li>
 <li>
 Expand the Canvassador Programme: Recruit, onboard, and empower Canvassadors to act as brand ambassadors&mdash;hosting activations, creating content, and fueling grassroots visibility across MENA.
 </li>
 <li>
 Partnership Development: Build and nurture relationships with MENAP networks, accelerators, financial institutions, and government programmes to increase Canva&rsquo;s credibility and reach in the ecosystem.
 </li>
 <li>
 User Growth &amp; Awareness: Drive MAU growth and paid conversion through data-driven initiatives, ambassador referrals, and partnership activations&mdash;tying community activity directly to ARR impact.
 </li>
 <li>
 Market Insights &amp; Storytelling: Act as the local expert on MENAP trends, capturing user stories, feedback, and advocacy moments to inform growth strategies and amplify Canva&rsquo;s brand narrative
 
 
 
 </li>
 </ul>
 
 What We're Looking For
 
 
 
 <ul>
 <li>
 5+ years of experience growing and engaging MENAP audiences, with a proven track record of driving adoption, retention, and revenue impact through community-led strategies.
 </li>
 <li>
 Deep understanding of the MENAP landscape&mdash;its challenges, ecosystems, and opportunities&mdash;paired with experience working in a global organisation.
 </li>
 <li>
 Proven ability to design and scale ambassador programmes, peer-led advocacy, and grassroots campaigns that transform users into passionate brand champions.
 </li>
 <li>
 Skilled at creating and managing partnerships with networks, accelerators, financial institutions, and government programmes to expand Canva&rsquo;s reach and credibility.
 </li>
 <li>
 Strong experience facilitating impactful activations&mdash;workshops, networking sessions, and flagship in-office events&mdash;that foster community trust and convert participation into MAU and ARR growth.
 </li>
 <li>
 Ability to craft compelling content&mdash;case studies, toolkits, webinars&mdash;that inspire entrepreneurs and highlight Canva&rsquo;s role in business growth.
 </li>
 <li>
 Analytical skills to track community KPIs (MAUs, referrals, ARR contribution), translate insights into action, and connect community engagement directly to business growth.
 </li>
 <li>
 Comfortable working with Growth Marketing, SEO, Content, Product, and Partnerships teams to design integrated campaigns that scale user growth.
 </li>
 <li>
 Confident public speaker with experience in facilitating webinars and workshops.
 </li>
 <li>
 Creative thinker with content creation experience, including video editing, and a deep understanding of social platforms and trends.
 </li>
 <li>
 Excellent cross-functional collaboration, working effectively with sales, growth, and social teams, and managing stakeholder relationships.
 </li>
 <li>
 Self-starter with strong execution and delivery skills, thriving in fast-paced environments with evolving priorities.
 </li>
 <li>
 Proficient in balancing long-term strategy with short-term needs, adapting quickly to market trends, while focusing on data-driven marketing.
 </li>
 <li>
 Build and maintain strong internal relationships within Canva to support collaboration and align with company goals.
 </li>
 <li>
 Developing and maintaining relationships with partners as well as collaborating with government organizations and agencies.
 </li>
 <li>
 Skilled with community management tools (Facebook Groups, Discord, etc).
 </li>
 <li>
 Skilled in tools like Monday.com, Google Suite, MailChimp, Hubspot and Looker.
 </li>
 <li>
 Event planning and coordination for both online and offline events.
 </li>
 <li>
 Excellent communication skills in English &amp; Arabic
 </li>
 </ul>
</div>

Community Manager - MENAP

Binance

<div> <div> Responsibilities <ul> <li>Manage and organise online and offline Binance communities and meet-ups across the MENA region with a focus on our UAE and MENA markets.</li> <li>Engage with our community on various social media channels and create content aimed to build and maintain relationships.</li> <li>Assist with Binance Angels recruitment and relationship management.</li> <li>Promote the Binance brand and provide excellent customer service to community members.</li> <li>Create, translate, and proofread community-related content for Binance, focusing on Arabic, English &amp; French speaking markets.</li> <li>Explore new community-friendly platforms to facilitate the expansion of the local user base and awareness.</li> <li>Assist on moderating the regional Binance social media platforms and chat groups and interact with the community to increase positive engagement.</li> <li>Share market and user feedback and user suggestions with relevant functional teams.</li> </ul> </div> </div> <div> <div> Requirements <ul> <li>Crypto &amp; Binance enthusiast with experience using Binance s products &amp; services (Spot, Margin, Futures, P2P, Binance NFT etc.)</li> <li>Strong understanding of cryptocurrency/blockchain-related terminologies/trends and a strong interest in crypto culture (Blockchain, Wallets, DeFi, Web3, NFT etc.).</li> <li>Relevant experience creating and curating content for our social media platforms.</li> <li>Familiarity with social media platforms such as Twitter, Facebook, Instagram, Tiktok, Youtube, Telegram, and Discord to engage with our community and build/maintain relationships.</li> <li>Experience establishing KPIs, delivering, reporting, and empowering others to achieve targets. Execution oriented mindset - with the humility, drive, and scrappiness to get it done.</li> <li>Proven community or event management experience with strong ownership and emotional intelligence.</li> <li>Experience in launching community initiatives (e.g., building an online forum, starting an ambassador program, creating an event series, and writing an email newsletter).</li> <li>Be able to work flexible and stretched hours to interact with the crypto community as frequently as possible.</li> <li>Fluency in English &amp; Arabic is a must.</li> </ul> </div> </div> <div> <div> Why Binance </div> <div> Shape the future with the world s leading blockchain ecosystem </div> <div> Collaborate with world-class talent in a user-centric global organization with a flat structure </div> <div> Tackle unique, fast-paced projects with autonomy in an innovative environment </div> <div> Thrive in a results-driven workplace with opportunities for career growth and continuous learning </div> <div> Competitive salary and company benefits </div> <div> Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) </div> <div> </div> <div> Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. </div> <div> </div> </div>

Community Manager - GCC

Explore 7891+ Community service manager in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

7891 community service manager jobs IN Dubai United Arab Emirates

Senior Supervisor - Community Management

Community Sales Manager

Community Manager

Community Manager

Community Manager

Community Manager - MENAP

Community Manager - GCC