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compliance senior specialist

Saudi Pharmaceutical Industries & Medical Appliances Corp

<div><div>Saudi Pharmaceutical Industries &amp; Medical Appliances Corporation (SPIMACO) is a Saudi Joint&ndash;Stock company with a fully paid-up capital of SR 1,200,000,000. It was established in 1986.</div>
<div>SPIMACO identifies new opportunities to enrich its resources, capabilities and diversify its pharmaceutical products portfolio that will deliver maximum value to the patients and healthcare professionals.</div>
<div><div><div><div><b>
Job Details</b></div>
</div><div>Compliance, Senior Specialist - Professionals / Experts</div></div><div><div><div><b>
Main Purpose of Job</b></div>
</div><div>Provide expert guidance in specialized fields, influencing strategic projects and initiatives. Utilize depth of knowledge to foster organizational innovation, aligning solutions with strategic directives.</div></div><div><div><div><b>
Strategic Responsibility</b></div>
</div><div><ul><li>Provide expertise in specialized areas, contributing to strategic projects.</li>
<li>Develop and implement specialized strategies and processes.</li>
<li>Collaborate with other departments and teams on cross-functional initiatives.</li>
<li>Mentor and guide team members in specialized areas.</li>
<li>Analyze and report on specialized activities and outcomes.</li>
</ul></div></div><div><div><div><b>Functional Responsibility</b></div>
</div><div><ul><li>Execute tasks to ensure efficient compliance processes aligned with business plans.</li>
<li>Identify and contribute to opportunities for departmental process improvements.</li>
<li>Support the development of departmental policies, processes, and procedures.</li>
<li>Ensure team compliance with departmental policies and standard operating procedures.</li>
<li>Ensure adherence to regulatory, quality, safety, and environmental standards.</li>
<li>Prepare accurate and timely reports to meet departmental requirements.</li>
<li>Oversee department operations to maintain controlled and consistent workflows.</li>
<li>Monitor regulatory updates and ensure department alignment with changes.</li>
<li>Participate in improving productivity and operational efficiency.</li>
<li>Ensure compliance activities meet international leading practices.</li>
</ul></div></div><div><div><div><b>Education</b></div>
</div><div><div>Bachelor&rsquo;s Degree in relevant field.</div></div></div><div><div><div><b>
Experience &amp; Language</b></div>
</div><div>Experience:Minimum 2 years. Language:English - proficient.( Required)Arabic - proficient.( Preferred)</div></div><div><div><div><b>
Working Relation</b></div>
</div><div><div><b>
Internal Interactions:</b></div><div>
1. Knowledge Sharing Sessions: Engage in knowledge sharing sessions, where they share their expertise, insights, and best practices with colleagues within their organization.</div><div>
2. Peer Collaboration: Collaborate with their peers on projects or initiatives, leveraging their specialized skills and experience to achieve optimal outcomes.</div><div>
3. Mentorship Programs: Participate in mentorship programs, either as mentors or mentees, to exchange knowledge, guidance, and support for professional growth.</div><div>
4. Research and Development Discussions: Engage in discussions related to research and development, exploring emerging trends &amp; new technologies to advance their field.</div><div><b>
External Interactions:</b></div><div>
1. Industry Conferences and Seminars: Attend conferences and seminars to stay updated on the latest industry trands.</div><div>
2. Professional Association Involvement: Actively participate in professional associations, attending meetings, &amp; presenting at conferences contribute to their field.</div><div>
3. Thought Leadership Publishing: Contribute to industry publications or blogs, sharing their expertise through articles or whitepapers to establish themselves as thought leaders.</div><div>
4. Client Consultations: Professionals engage in consultations with clients outside their organization, providing expert advice, insights, and solutions tailored to meet client needs.</div></div></div><div><div><div><b>
Competencies</b></div>
</div><div><div>Core: Transparency.</div><div>
Core: Collaboration &amp; Team Unity.</div><div>
Core: Communication is Key.</div><div>
Core: Employee Development &amp; Training.</div><div>
Core: Ownership &amp; Accountability.</div><div>
Core: Innovation &amp; Creativity.</div><div>
Leadership: Flexibility.</div><div>
Leadership: Ability to influence.</div><div>
Leadership: Guidance &amp; Direction</div><div>
Leadership: Effective Communication.</div><div>
Leadership: Team Engagement &amp; Development.</div></div></div><div><div><div><b>
Relevant Industries</b></div>
</div><div><div>Manufacturing</div><div>
Pharmaceutical</div></div></div></div><div>
.</div></div>

Compliance, Senior Specialist

SPIMACO

<div>
 <p>
  <strong>
   About The Job
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Saudi Pharmaceutical Industries &amp; Medical Appliances Corporation (SPIMACO) is a Saudi Joint&ndash;Stock company with a fully paid-up capital of SR 1,200,000,000. It was established in 1986.
 </p>
 <p>
  <br/>
 </p>
 <p>
  SPIMACO identifies new opportunities to enrich its resources, capabilities and diversify its pharmaceutical products portfolio that will deliver maximum value to the patients and healthcare professionals.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Main Purpose of Job :
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Execute daily compliance tasks, monitor activities, and report observations to ensure avoiding non-compliance activities.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Strategic Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Support departmental compliance goals.
  </li>
  <li>
   Participate in risk identification and reporting.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Functional Responsibilities :
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Conduct compliance reviews.
  </li>
  <li>
   Monitor transactions and documentation for compliance.
  </li>
  <li>
   Maintain records of compliance activities.
  </li>
  <li>
   Report on non-compliance issues to the manager.
  </li>
  <li>
   Preparing reports and training materials.
  </li>
  <li>
   Regularly update compliance universe.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   JOB REQUIREMENTS:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Qualifications &amp; Experience
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s in pharmacy, Law, Finance, or Business or related field.
  </li>
  <li>
   Professional certification is plus.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Experience and Language
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   2+ years in compliance or related field
  </li>
  <li>
   Arabic &amp; English (Fluent) .
  </li>
 </ul>
 <p>
 </p>
</div>


KBR, Inc.

<div>
 <strong>
  Title
  <br/>
  <br/>
 </strong>
 Business Operations Specialist
 <br/>
 <br/>
 <strong>
  Business Operations Specialist
  <br/>
  <br/>
 </strong>
 <strong>
  Location:
 </strong>
 Al Khobar, Saudi Arabia (with travel across KSA, Qatar, and Iraq)
 <br/>
 <br/>
 <strong>
  Reports to:
 </strong>
 Senior Director, Operations
 <br/>
 <br/>
 <strong>
  Business Unit:
 </strong>
 Technology Solutions, SMS
 <br/>
 <br/>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 We are seeking a highly capable and driven individual to join our team as Business Manager to the Senior Director of Operations. This is a unique development role, well-suited to a high-potential graduate in engineering or a related discipline, with 3 to 5 years of experience in areas such as business finance, bidding, procurement, or operations.
 <br/>
 <br/>
 This position offers direct exposure to senior leadership and the opportunity to work across a multi-site, multi-country operation. The successful candidate will play a critical role in supporting operational delivery, business growth, and executive-level decision-making.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Executive Support: Support the Senior Director in the coordination and follow-up of key operational and strategic initiatives across the business.
  </li>
  <li>
   Progress Chasing: Track and chase actions with project and functional managers to ensure timely delivery of priorities.
  </li>
  <li>
   Financial Analysis: Understand, interrogate, and interpret financial data and management reports. Support cost reviews, forecasts, and planning cycles.
  </li>
  <li>
   Business Metrics: Create, analyze and report meaningful business dashboards
  </li>
  <li>
   Presentation Development: Prepare high-quality, executive-level presentations and reports for internal and external audiences, including board members and clients.
  </li>
  <li>
   Business Development: Assist in bid preparation, client engagement activities, and internal reviews of commercial proposals.
  </li>
  <li>
   Stakeholder Engagement: Work independently to progress issues and initiatives, often engaging with individuals more senior than yourself.
  </li>
  <li>
   Travel &amp; Site Engagement: Undertake regular travel to project sites in Saudi Arabia, Qatar, and Iraq to support project operations and gather on-the-ground insights.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications Education, Experience, &amp; Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Engineering, Business, MIS, or related discipline (Engineering preferred).
  </li>
  <li>
   Minimum of 3 - 5 years of relevant experience in a business-facing function such as finance, procurement, operations, or bidding.
  </li>
  <li>
   Strong commercial acumen and the ability to interpret and challenge financial information.
  </li>
  <li>
   Excellent interpersonal and influencing skills, with confidence to engage and challenge senior stakeholders.
  </li>
  <li>
   Strong written and verbal communication skills, including report and presentation development.
  </li>
  <li>
   Highly organized and proactive, with a &ldquo;can do&rdquo; attitude, strong attention to detail and a completer / finisher.
  </li>
  <li>
   Comfortable working independently and managing multiple priorities simultaneously.
  </li>
  <li>
   Willingness and ability to travel regularly within the Middle East.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What&rsquo;s On Offer To The Successful Candidate
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High exposure to senior leadership and strategy.
  </li>
  <li>
   Opportunity to develop fast-tracked experience in operational leadership.
  </li>
  <li>
   Hands-on involvement in high-impact business decisions.
  </li>
  <li>
   A collaborative, fast-paced, and technically dynamic
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Decarbonization &ndash; Energy Transition &ndash; Sustainability
  <br/>
  <br/>
 </strong>
 <strong>
  Belong. Connect. Grow. with KBR!
  <br/>
  <br/>
 </strong>
 <strong>
  R2111195
 </strong>
</div>


Business Operations Specialist

SR Group

<p>Business Development Specialist</p><p>Role Description:</p><p>You should hold a Diploma or Bachelor&rsquo;s degree in Marketing / Sales/ Business Administration or related fields, highly motivated to start a career in Business Development and Sales. Possesses strong communication skills in Arabic and English, good reporting abilities, and solid knowledge of Microsoft Office programs, especially Word and Excel. Ambitious, target-oriented, and eager to grow professionally in a dynamic sales environment with commission-based incentives and performance-driven growth opportunities.</p><p>CORE SKILLS</p><ul><li>Business Development &amp; Sales Support</li></ul><ul><li>Lead Generation &amp; Client Follow-up</li></ul><ul><li>Report Writing &amp; Documentation</li></ul><ul><li>Market Research &amp; Data Collection</li></ul><ul><li>Communication &amp; Presentation</li></ul><p>Skills</p><ul><li>Customer Relationship Building</li></ul><ul><li>Time Management &amp; Organization</li></ul><ul><li>Ability to Work Under Pressure</li></ul><ul><li>Microsoft Word &amp; Excel</li></ul><p>EDUCATION</p><p>Diploma or Bachelor&rsquo;s Degree in Marketing / Sales / Business Administration or related fields</p><p>PROFESSIONAL EXPERIENCE</p><p>Sales / Business Development Specialist (Entry Level)</p><p>Riyadh, Saudi Arabia</p><ul><li>Assist in identifying potential clients and new business opportunities.</li></ul><ul><li>Support lead generation activities and follow up with prospective customers.</li></ul><ul><li>Prepare sales reports, follow-up reports, and basic performance summaries.</li></ul><ul><li>Communicate with clients professionally in Arabic and English.</li></ul><ul><li>Use Microsoft Word and Excel to organize client data and sales information.</li></ul><ul><li>Support senior sales team members in presentations and client meetings.</li></ul><ul><li>Learn sales strategies, negotiation basics, and account handling under supervision.</li></ul><p>KEY QUALIFICATIONS</p><ul><li>Diploma or Bachelor&rsquo;s Degree in Marketing or Sale or Business Administration or related fields</li></ul><ul><li>Proficiency in Arabic and English</li></ul><ul><li>Strong Reporting Skills</li></ul><ul><li>Good Knowledge of Microsoft Office (Word &amp; Excel)</li></ul><ul><li>Motivated to accept challenges and achieve sales targets</li></ul><p>ADDITIONAL INFORMATION</p><ul><li>Willing to work on-site in Riyadh</li></ul><ul><li>Flexible, presentable, and eager to learn</li></ul><ul><li>Career-focused with long-term growth mindset</li></ul><p>Job Type: Full-time</p><p>Pay: From ﷼5,500.00 per month</p>

Business Development Specialist

visuna

<div><p>Job Reference: 250023</p><div><br>
</div><div><div><div><p>Upstream
</p></div></div><p></p><div><div><b>Start Date: </b>12/05/2026</div><div><b>
Applications close on: </b>01/05/2026</div><div><b>
Contract Type: </b>Contract</div><div><b>
Country: </b>Saudi Arabia</div><div><b>
Discipline: </b>Drilling</div><div><b>
Job Contact: </b>laura.hird@visuna.com</div>
</div></div><div></div><div><div><div><div><div><div><p><b>Duration:</b> 3 months<br>
<b>Location:</b> Al Khafji, Saudi Arabia<br>
<b>Work Pattern:</b> Office-based, 5 days per week</p>
<p></p>
<p>We are looking for a senior Drilling Engineering expert to develop a detailed, execution-ready drilling and evaluation program for an appraisal well.</p>
<p></p>
<p><b>Key Responsibilities:</b></p>
<ul>
<li>Review subsurface, geological, and offset well data</li>
<li>Define well objectives and data acquisition plans</li>
<li>Design well trajectory and drilling engineering programs (fluids, casing, hydraulics, well control)</li>
<li>Develop full drilling and evaluation program (logging, coring, testing)</li>
<li>Conduct risk assessment, contingency planning, and cost estimation</li>
</ul>
<p></p><ul><li>20+ years of drilling engineering experience</li></ul>
<ul><li>Strong expertise in appraisal well planning and program development</li></ul>
<ul><li>Experience in well design, risk management, and integrated well delivery</li></ul>
<p>
</p><h3 class="jobSectionHeader"><b>Benefit of Working with Visuna?
</b></h3><p></p><ul><li>A dedicated member of the team responsible for your placements and welfare</li>
<li>Some of the best day rates in the industry</li>
<li>FREE worldwide insurance and Medevac cover whist on a Placement</li>
<li>24/7 access to our specialist support team</li>
<li>Assistance and advice on a range of business topics</li>
<p></p>
<li>FREE access to our Competency Scheme</li>
<li>Increased exposure to potential clients and more placement opportunities</li></ul></div></div></div></div></div></div></div><p></p>

Drilling Engineering Lead – Appraisal Well Program

SkillersZone LLC

<div>
 We are seeking a
 <strong>
  Customer Service Representative &ndash; Administrative
 </strong>
 to support our customers and internal teams across the
 <strong>
  (MENA)
 </strong>
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 <br/>
 <br/>
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service (Primary)
  </li>
  <li>
   Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
  </li>
  <li>
   Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
  </li>
  <li>
   Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
  </li>
  <li>
   Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
  </li>
  <li>
   Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
  </li>
  <li>
   Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
  </li>
  <li>
   Administrative Support
  </li>
  <li>
   Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
  </li>
  <li>
   Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
  </li>
  <li>
   Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
  </li>
  <li>
   Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
  </li>
  <li>
   Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
  </li>
  <li>
   Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
  </li>
  <li>
   Cross-Functional Coordination
  </li>
  <li>
   Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
  </li>
  <li>
   Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
  </li>
  <li>
   Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma required; Bachelor&rsquo;s degree or diploma in a related field is preferred
  </li>
  <li>
   Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
  </li>
  <li>
   Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
  </li>
  <li>
   Experience using CRM systems
  </li>
  <li>
   Language Requirements (MENA-Focused)
  </li>
  <li>
   Basic Arabic (spoken and written)
  </li>
  <li>
   English basic (spoken and written)
  </li>
  <li>
   Skills and Competencies
  </li>
  <li>
   Strong customer-first mindset with the ability to remain calm and professional under pressure
  </li>
  <li>
   Excellent verbal and written communication with clear, polite, and solution-oriented messaging
  </li>
  <li>
   Strong attention to detail and accuracy in documentation, data entry, and record-keeping
  </li>
  <li>
   Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
  </li>
  <li>
   Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
  </li>
  <li>
   High integrity and discretion when handling confidential customer and company information
  </li>
  <li>
   Cultural sensitivity and awareness of customer expectations across different MENA countries
  </li>
  <li>
   Working Conditions and Schedule
  </li>
  <li>
   Role may be office-based, hybrid, or remote depending on business needs and country regulations
  </li>
  <li>
   Typical working weeks in parts of MENA may follow Sunday&ndash;Thursday, with flexibility required during peak periods
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance Indicators (KPIs)
  <br/>
  <br/>
 </strong>
 Success in this role is commonly measured by:
 <br/>
 <br/>
 First response time and overall resolution time
 <br/>
 <br/>
 Quality and accuracy of case documentation
 <br/>
 <br/>
 Customer satisfaction feedback (CSAT) and complaint handling quality
 <br/>
 <br/>
 Ticket backlog management and follow-up consistency
 <br/>
 <br/>
 Adherence to policies, scripts/processes, and service standards
 <br/>
 <br/>
 Administrative accuracy (data quality, report timeliness, document compliance)
 <br/>
 <br/>
 <strong>
  Career Growth Opportunities
  <br/>
  <br/>
 </strong>
 This role offers clear development pathways, depending on performance and interest, including:
 <br/>
 <br/>
 Senior Customer Service Representative / Team Lead
 <br/>
 <br/>
 Customer Experience (CX) Specialist
 <br/>
 <br/>
 Office Administrator / Operations Coordinator
 <br/>
 <br/>
 Sales Support / Account Coordinator
 <br/>
 <br/>
 Quality Assurance (QA) or Training Specialist
 <br/>
 <br/>
 <strong>
  Equal Opportunity Statement
  <br/>
  <br/>
 </strong>
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


Customer Service Representative – Administrative

<div>
 We are seeking aAdministrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the
 <strong>
  (MENA)
 </strong>
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 <br/>
 <br/>
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service (Primary)
  </li>
  <li>
   Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
  </li>
  <li>
   Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
  </li>
  <li>
   Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
  </li>
  <li>
   Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
  </li>
  <li>
   Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
  </li>
  <li>
   Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
  </li>
  <li>
   Administrative Support (Core)
  </li>
  <li>
   Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
  </li>
  <li>
   Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
  </li>
  <li>
   Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
  </li>
  <li>
   Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
  </li>
  <li>
   Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
  </li>
  <li>
   Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
  </li>
  <li>
   Cross-Functional Coordination
  </li>
  <li>
   Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
  </li>
  <li>
   Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
  </li>
  <li>
   Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma required; Bachelor&rsquo;s degree or diploma
  </li>
  <li>
   Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
  </li>
  <li>
   Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
  </li>
  <li>
   Experience using CRM systems
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Language Requirements (MENA-Focused)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Basic Arabic (spoken and written) is preferred for most MENA markets
  </li>
  <li>
   Basic English (spoken and written)
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong customer-first mindset with the ability to remain calm and professional under pressure
  </li>
  <li>
   Excellent verbal and written communication with clear, polite, and solution-oriented messaging
  </li>
  <li>
   Strong attention to detail and accuracy in documentation, data entry, and record-keeping
  </li>
  <li>
   Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
  </li>
  <li>
   Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
  </li>
  <li>
   High integrity and discretion when handling confidential customer and company information
  </li>
  <li>
   Cultural sensitivity and awareness of customer expectations across different MENA countries
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working Conditions and Schedule
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Role may be office-based, hybrid, or remote depending on business needs and country regulations
  </li>
  <li>
   Typical working weeks in parts of MENA may follow , with flexibility required during peak periods.
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance Indicators (KPIs)
  <br/>
  <br/>
 </strong>
 Success in this role is commonly measured by:
 <br/>
 <br/>
 First response time and overall resolution time
 <br/>
 <br/>
 Quality and accuracy of case documentation
 <br/>
 <br/>
 Customer satisfaction feedback (CSAT) and complaint handling quality
 <br/>
 <br/>
 Ticket backlog management and follow-up consistency
 <br/>
 <br/>
 Adherence to policies, scripts/processes, and service standards
 <br/>
 <br/>
 Administrative accuracy (data quality, report timeliness, document compliance)
 <br/>
 <br/>
 <strong>
  Career Growth Opportunities
  <br/>
  <br/>
 </strong>
 This role offers clear development pathways, depending on performance and interest, including:
 <br/>
 <br/>
 Senior Customer Service Representative / Team Lead
 <br/>
 <br/>
 Customer Experience (CX) Specialist
 <br/>
 <br/>
 Office Administrator / Operations Coordinator
 <br/>
 <br/>
 Sales Support / Account Coordinator
 <br/>
 <br/>
 Quality Assurance (QA) or Training Specialist
 <br/>
 <br/>
 <strong>
  Equal Opportunity Statement
  <br/>
  <br/>
 </strong>
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 <br/>
 <br/>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>


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