ceo office manager

restaurant manager

area manager

assistant manager - front office Jobs in Istanbul

assistant manager - front office

business manager

concierge manager

Constructor Tech

<div>
 
 
 Our mission
 
 
 
 
 
 
 Constructor&rsquo;s mission is to enable all educational organisations to provide high-quality digital education to 10x people with 10x efficiency.
 
 
 With strong expertise in machine intelligence and data science, Constructor&rsquo;s all-in-one platform for education and research addresses today&rsquo;s pressing educational challenges: access inequality, tech clutter, and low engagement of students.
 
 
 Our headquarters is located in 🇨🇭Switzerland, and we also have legal entities in 🇩🇪Germany, 🇧🇬Bulgaria, 🇷🇸Serbia, 🇹🇷Turkey, and 🇸🇬Singapore
 
 
 
 
 
 
 Please send your resume in English only.
 
 
 
 
 
 
 
 Location:
 
 Serbia or Bulgaria or Turkey
 
 
 
 Type:
 
 Full-time
 
 
 
 Language:
 
 Fluent English (spoken and written required)
 
 
 
 
 
 
 About the Role
 
 
 
 We are seeking a seasoned and service-driven
 
 Concierge Team Manager
 
 to lead and support a team of in-house concierge specialist. This role requires a unique blend of leadership, hospitality expertise, operational oversight, and hands-on service delivery to ensure our employees receive consistent, high-quality support across personal, travel, and logistical needs.
 
 
 You&rsquo;ll be responsible for managing day-to-day concierge operations, coaching the team, and acting as an escalation point for complex or high-priority requests. Your leadership will drive consistency and quality in all services delivered, while maintaining confidentiality across all client interactions
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 
 Lead and manage
 
 a concierge team, ensuring consistent, high-quality service delivery across all requests and regions.
 </li>
 <li>
 Manage the team&rsquo;s performance, by providing coaching and training, and foster a high-performance culture.
 </li>
 <li>
 
 Act as the point of escalation
 
 for high-priority or complex client requests, solving issues swiftly and professionally.
 </li>
 <li>
 Coordinate
 
 workflow and task distribution
 
 , ensuring all client needs are met promptly and thoroughly.
 </li>
 <li>
 Oversee
 
 quality assurance
 
 to maintain consistency in tone of voice, discretion, and internal standards in service delivery.
 </li>
 <li>
 Collaborate with stakeholders to align services with evolving client needs and business goals.
 </li>
 <li>
 Ensure the team maintains
 
 accurate and comprehensive documentation
 
 of services, preferences, and client interactions.
 </li>
 </ul>
 
 Step in to assist with high-level or time-sensitive
 
 travel, personal, and business service requests
 
 when needed.
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 7+ years of experience in hospitality, executive assistance, or luxury concierge roles
 </li>
 <li>
 2+ years of experience managing or mentoring a team
 </li>
 <li>
 Fluency in English (spoken and written) is required
 </li>
 <li>
 Bachelor&rsquo;s degree or diploma in Hospitality Management, Tourism, or a related field
 </li>
 </ul>
 
 
 Core Competencies
 
 
 <ul>
 <li>
 
 Leadership &amp; Team Development:
 
 motivates team members to perform at their best.
 </li>
 <li>
 
 Strategic Thinking:
 
 Anticipates client needs and drives service innovation by monitoring service trends and opportunities for improvement.
 </li>
 <li>
 
 Client-Centred Mindset:
 
 Ensures all requests are delivered with care, professionalism, and attention to detail.
 </li>
 <li>
 
 Operational Oversight:
 
 Skilled in workflow planning, delegation, reporting and service coordination.
 </li>
 <li>
 
 Discretion &amp; Confidentiality:
 
 Trusted with sensitive and confidential information and situations.
 </li>
 <li>
 
 Cross-Cultural Understanding:
 
 Navigates diverse employee backgrounds with empathy and respect.
 </li>
 </ul>
 
 
 Soft Skills
 
 
 <ul>
 <li>
 
 People-centered Leader:
 
 Emotionally intelligent and empathetic leader
 </li>
 <li>
 
 Adaptable:
 
 Responds effectively to shifting priorities, remains calm under pressure, and is solution-oriented.
 </li>
 <li>
 
 Efficient and Effective:
 
 Highly organized and detail-oriented.
 </li>
 <li>
 
 Excellent Communicator:
 
 Able to liaise with anyone from C-level clients to vendors.
 </li>
 </ul>
 
 
 
 
 
 Technical &amp; Practical Skills
 
 
 <ul>
 <li>
 
 Digital Proficiency:
 
 Confident using basic office tools (email, calendar etc), as well as CRM systems and vendor platforms.
 </li>
 <li>
 
 Workflow &amp; Task Management:
 
 Proficient in planning, assigning, and tracking tasks across a team serving distributed regions.
 </li>
 </ul>
 
 
 Reporting &amp; Documentation:
 
 Maintains accurate service records and generates insights to improve team performance
 
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 💻 Choice of work equipment (e.g., laptop, monitor, etc.)
 </li>
 <li>
 🇬🇧 English classes (iTalki &ndash; $130 monthly)
 </li>
 <li>
 ⏰ Flexible schedule (we usually work between 09:00/10:00 and 18:00/19:00 CET or EET)
 </li>
 <li>
 👶 Newborn bonus (&euro;500 per child)
 </li>
 <li>
 🧠 Patent remuneration
 </li>
 <li>
 🌴 Paid leave
 </li>
 <li>
 🧑 💻 Remote work in locations without our offices
 </li>
 <li>
 
 Hybrid work in locations with offices (2 days in-office, 3 days remote):
 
 </li>
 <li>
 🇧🇬 Sofia: 59 G. M. Dimitrov Blvd., NV Tower, 8th floor, 1700
 </li>
 <li>
 🇷🇸 Belgrade: Makedonska 12, 11000 Belgrade, Serbia
 </li>
 <li>
 🇹🇷 Istanbul: R&uuml;zgarl&inodot; Bah&ccedil;e Mah., Kavak Sok., Smart Plaza B Blok 31/B, 34805 Kavac&inodot;k-Beykoz/&Idot;stanbul
 </li>
 <li>
 🇹🇷 Sakarya: Esentepe Mh., Akademiyolu Sk., Teknoloji Geli&scedil;tirme B&ouml;lgesi No. 10 D/206, Serdivan, Sakarya
 </li>
 <li>
 🇹🇷 Izmir: Ege &Uuml;niversitesi Kamp&uuml;s&uuml;, Erzene Mah., Ankara Cad., No:172/67, 35100 Bornova/&Idot;zmir
 </li>
 </ul>
 
 
 
 
 
 Constructor
 
 fosters equal opportunity for people of all backgrounds and identities. We are led by a gender-balanced board committed to building a diverse and inclusive organisation where everyone can become their best self. We do not discriminate based on age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or other protected characteristics. We welcome applications from women, men and non-binary candidates of all ethnicities and socio-economic backgrounds. We encourage people belonging to underrepresented groups to apply.
 
</div>

Concierge Manager

iGA Istanbul Airport

<div>
 
 
 &Idot;GA Istanbul Airport,
 
 the largest infrastructure project in the history of the Republic of T&uuml;rkiye, began operations on October 29, 2018.
 
 T&uuml;rkiye&rsquo;s gateway to the world
 
 , the airport continues its operations as a significant global hub, connecting the Asian, African, and European continents. Built on an area of 76.5 million square meters, the airport has a terminal serving 90 million passengers, with a planned total capacity of 200 million.
 
 
 &Idot;GA Istanbul Airport, honored by Skytrax as the &ldquo;Best Airport of 2023,&rdquo; &ldquo;World&rsquo;s Best Airport Shopping Experience,&rdquo; and &ldquo;Most Family-Friendly Airport,&rdquo; and by ACI as Europe&rsquo;s &ldquo;Best Airport Over 40 Million Passengers,&rdquo; &ldquo;Most Enjoyable,&rdquo; and &ldquo;Cleanest,&rdquo; continues to set global standards.
 
 
 At &Idot;GA, we believe every individual is unique, yet united by a shared vision and passion. Guided by our strategic goals and strong work ethic, we strive to move forward every day. If you aspire to be part of this proud and unique journey, we are looking for a talented
 
 &lsquo;&rsquo;Reception Specialist&rsquo;&rsquo;
 
 to join us at the
 
 &ldquo;meeting point&rdquo;
 
 of the world.
 
 
 
 
 
 
 Your Journey Begins With a Unique Role ✈️
 
 
 
 
 
 <ul>
 <li>
 Greet VVIP passengers and manage smooth check-in procedures,
 </li>
 <li>
 Verify flight details, reservations and service packages accurately,
 </li>
 <li>
 Deliver suite packages, room keys and service items with clear explanations,
 </li>
 <li>
 Coordinate baggage handling, transfers and special guest requests with relevant teams,
 </li>
 <li>
 Provide personalized, luxury-standard and guest-focused service,
 </li>
 <li>
 Analyze guest expectations and offer tailored service recommendations,
 </li>
 <li>
 Guide guests throughout the terminal, lounge and service areas,
 </li>
 <li>
 Manage suite occupancy information, package workflows and key tracking effectively,
 </li>
 <li>
 Complete system entries, documentation and operational reports,
 </li>
 </ul>
 
 
 
 
 
 Proudly Show Your Skill to the World 🌍
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Tourism, Hospitality or related fields,
 </li>
 <li>
 3+ years of experience in luxury hotel reception, front office or guest relations,
 </li>
 <li>
 Preferably experience in aviation, terminal operations or private jet services,
 </li>
 <li>
 Strong knowledge of VIP/VVIP protocols, concierge processes and check-in procedures,
 </li>
 <li>
 A professional and discreet approach towards passengers throughout duties,
 </li>
 <li>
 Great attention to diction and professional appearance,
 </li>
 <li>
 Ability to perform each transfer with a customer focus,
 </li>
 <li>
 Focus on confidentiality throughout all processes and procedures,
 </li>
 <li>
 Great command of English; preferably knowledge of a second foreign language,
 </li>
 <li>
 Ability to work in a shift-based schedule,
 </li>
 </ul>
 
 
 
 
 
 What Awaits You in &Idot;GA 💎
 
 
 
 
 
 <ul>
 <li>
 You can benefit from Private Health Insurance,
 </li>
 <li>
 You can enjoy the privileges of your foreign language skills with Foreign Language Allowance!
 </li>
 <li>
 The &Idot;GA family is growing more with your inclusion, and our little &Idot;GA members can benefit from daycare support until they reach 68 months-old!
 </li>
 <li>
 You can benefit from many different stores and services provided at &Idot;GA Istanbul Airport!
 </li>
 <li>
 You can benefit from discounted prices and privileges through our collaborations with many leading brands!
 </li>
 <li>
 You can enjoy a variety of delicious meals in our cafeterias at the Airport and &Idot;GA Campus!
 </li>
 <li>
 With &Idot;GA Academy, which has won numerous awards globally, you can participate in many programs supporting your individual and career development both domestically and/or internationally!
 </li>
 <li>
 Our shuttles are waiting for you within a maximum distance of 1 km! With a total of 12,000 users and 300 service vehicles, you can benefit from our service network reaching all points of Istanbul except for the Adalar and &Scedil;ile!
 </li>
 <li>
 At &Idot;GA, you can interact with colleagues who share your passions and interests, become part of our vibrant social clubs and create memories beyond the workplace!
 </li>
 <li>
 You can win surprise gifts through various contests and draws,
 </li>
 <li>
 With the orientation program at &Idot;GA, along with the support of your Buddy, you can learn and grow to feel in a unique experience!
 </li>
 <li>
 Celebrate your new age with joy at the monthly organized birthday parties at &Idot;GA!
 </li>
 <li>
 With the privileges provided by &Idot;GA Pass, you can have a unique pre-flight experience! You can explore it beforehand by clicking here now: https://www.igapass.com/tr
 </li>
 <li>
 &Idot;GA is inclusive with all its diverse colors. Coming from different cultural backgrounds and having unique competencies; the comfort of our colleagues who stand against obstacles is more precious than anything!
 </li>
 </ul>
 
 
 
 
 Your personal data, which you will convey through LinkedIn, is processed within the scope of the Personal Data Protection Law for the purposes specified in the Information Text that can be accessed via this link : "https://www.igairport.com/tr/insan-kaynaklari/kariyer-firsatlari."
 
 
 The processed personal data is limited to the data you share only. By applying for the relevant job posting, you approve that your resume, when submitted, will be processed for the purposes stated in the Information Text, and if a suitable position opens, it may be transferred to the Company's group companies and business partners, and may also be processed by these companies for the purpose of recruitment
 
</div>

C-VIP Reception Specialist (Pre-Opening Team)

Christian Dior Couture

<div>
 Position
 
 
 Christian Dior Couture operates several boutiques in Turkey, both in city centers and in resort locations.
 
 
 The Turkish market is managed by the CD Turkey Country Manager on behalf of Christian Dior Couture's Southern Europe Zone.
 
 
 This position reports directly to the CD Turkey Country Manager, with a functional report to the Southern Europe CD Operations Manager.
 
 
 The Turkey Country Operations Manager is responsible for the overall management of operations, staff, merchandise, and customer service in the Turkish boutiques.
 
 
 The Turkey Country Operations Manager is also responsible for maintaining and achieving operational and merchandising standards and goals, and for developing the Turkish Operations Team in collaboration with the CD Turkey Country Manager and the Boutique Managements.
 
 
 In this context, the Turkey Country Operations Manager will participate in the development and growth of the subsidiary.
 
 
 The local Turkish Head Office is located in Istanbul.
 
 
 Job responsibilities
 
 
 
 Inventory And Stock Management
 
 
 
 <ul>
 <li>
 Manage, facilitate, and ensure completion of all inventories and cycle counts.
 </li>
 <li>
 Validate stock adjustments.
 </li>
 <li>
 Investigate with Head Office on any discrepancies in receptions or stock transfers.
 </li>
 <li>
 Manage &ldquo;End of Life&rdquo; product cycle.
 </li>
 <li>
 Oversee the Turkey &ldquo;After Sales&rdquo; program.
 </li>
 <li>
 Follow-up repairs of defective or damaged goods, from store stock or from after-sales.
 </li>
 <li>
 Organize local Family Sales.
 
 
 </li>
 </ul>
 
 Policies &amp; Procedures
 
 
 
 <ul>
 <li>
 Ensure store compliance to policies and processes and drive operational excellence through audits &amp; action plans.
 </li>
 <li>
 Understand, abide by and enforce all operational policies and procedures as dictated by Retail Handbook Procedures, the human resources guide and other related material.
 </li>
 <li>
 Train newcomers to Dior retail procedures, stock management procedures and cash desk operations.
 </li>
 <li>
 Prepare Monthly Internal Control reports.
 </li>
 <li>
 Be project leader for all &laquo;back-office&raquo; tool evolution/roll-out &amp; support the Digital evolution on retail special projects roll-out.
 
 
 </li>
 </ul>
 
 Store Facility
 
 
 
 <ul>
 <li>
 Ensure maintenance and overall upkeep of the store and local Head Offices.
 </li>
 <li>
 Manage the boutiques and offices facilities: cleaning, repair &amp; maintenance, security.
 </li>
 <li>
 Serve as direct liaison between all sub-contractors and vendors to verify that corporate standards of store and offices are always met.
 </li>
 <li>
 Ensure that all Health &amp; Safety requirements are always met.
 
 
 </li>
 </ul>
 
 Logistics
 
 
 
 <ul>
 <li>
 Oversee all processing of shipments, transfers, and consignments.
 </li>
 <li>
 Follow-up of deliveries with freight forwarder and customs broker.
 </li>
 <li>
 Coordination with accounting back office, follow-up of KPI&rsquo;s.
 
 
 </li>
 </ul>
 
 Accounting and financials
 
 
 
 <ul>
 <li>
 Pre-check store invoices, and any required documentation according to the internal Purchase procedure.
 </li>
 <li>
 Follow-up sales reconciliation between Dior System, and E-invoice/E-archive portals.
 </li>
 <li>
 Be responsible for Turkey expense control (monthly P&amp;L analysis).
 </li>
 <li>
 Follow-up anti-money laundering compliance.
 </li>
 <li>
 Verify cash vs sales reconciliations.
 </li>
 <li>
 Coordinate with Finance Manager and Head Office regarding insurance matters (product damage, business interruption, civil liability, other HR insurances).
 </li>
 <li>
 Annual external audit: reply to any queries from auditors, together with CD Turkey Country Manager.
 
 
 </li>
 </ul>
 
 Legal and Administrative
 
 
 
 <ul>
 <li>
 Follow-up contract expiry and renewals.
 </li>
 <li>
 Follow-up HR administrative aspects, to be shared with HR Manager and accounting back office: time schedules, overtime, absence/leaves, staff commissions.
 </li>
 <li>
 Comply with legal/administrative declarations needed in current or future stores.
 </li>
 <li>
 Coordinate with Dior Legal Department and local advisors.
 
 
 </li>
 </ul>
 
 Store opening
 
 
 
 <ul>
 <li>
 Coordinate with Dior Architecture Department and local suppliers in any store opening/renovation project, including seasonal projects.
 </li>
 <li>
 Follow-up related administrative aspects.
 
 
 </li>
 </ul>
 Profile
 
 
 <ul>
 <li>
 University graduate with 5-10 years of experience in management.
 </li>
 <li>
 Retail experience.
 </li>
 <li>
 Knowledge of accounting is appreciated. / Accounting skills are a plus.
 </li>
 <li>
 Knowledge of logistics is appreciated. / Logistics skills are a plus.
 </li>
 <li>
 Native Turkish speaker, proficient in English.
 </li>
 <li>
 Proficient in Excel.
 </li>
 </ul>
</div>

Country Operations Manager

Holiday Inn Istanbul Old City

<div>
 
 
 Company Description
 
 
 
 Senator Hotels Group partners with world-renowned hospitality brands such as IHG and Marriott to operate and manage exceptional hotels across multiple markets including Crowne Plaza Istanbul West, Holiday Inn Istanbul Old City and Four Points Flex by Sheraton Taksim Square. Committed to excellence, we focus on delivering outstanding guest experiences and maintaining the highest standards of quality, service, and operational performance throughout our portfolio.
 
 
 
 
 
 
 Role Description
 
 
 
 We are seeking an accomplished and highly motivated Hotel Operations Manager to join our team at Holiday Inn Istanbul Old City, located in Fatih, Istanbul. This is a full-time, on-site leadership role responsible for directing all aspects of daily hotel operations, ensuring superior guest satisfaction, and driving overall operational success.
 
 
 
 
 
 
 The Hotel Operations Manager will:
 
 
 
 &bull;	Oversee guest services and coordinate seamlessly across departments&mdash;including Front Office, Housekeeping, Technical Staff and Food &amp; Beverage.
 
 
 &bull;	Lead staff training and development programs to uphold service excellence.
 
 
 &bull;	Implement strategies that enhance efficiency, quality, and financial performance.
 
 
 &bull;	Report directly to the Board, playing a key role in shaping operational direction and maintaining brand alignment.
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull;	Minimum of 5 years&rsquo; experience as a General Manager or Operations Manager in an hotel with strong guest satisfaction, preferably within an IHG, an Accor, a Radisson or a Marriott Hotel
 
 
 &bull;	Strong focus on Customer Service and Guest Satisfaction
 
 
 &bull;	Excellent Communication and Interpersonal skills
 
 
 &bull;	Experience in Self / Staff Training and Development
 
 
 &bull;	Ability to thrive in a fast-paced, high-performance environment
 
 
 &bull;	Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field
 
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 &bull;	Quarterly Heartbeat Survey Analysis: Measure and improve employee engagement to build a motivated, high-performing team.
 
 
 &bull;	Online Reputation Management: Monitor, maintain, and elevate guest reviews across IHG Heartbeat, OTAs (Online Travel Agencies) and platforms such as Google and TripAdvisor.
 
 
 &bull;	Staff Development &amp; Retention: Drive continuous education and professional growth initiatives to enhance performance and reduce turnover.
 
</div>

Hotel Operations Manager

Hilton

<div>Conrad Istanbul Bosphorus-Groups, Conference &amp; Events Sales Manager
A Group, Meeting and Events (GME) Sales Manager manages the Groups, Meeting and Events Sales office to actively convert customer enquiries into confirmed sales. 
What will I be doing? 
 
As Group, Meeting and Events (GME) Sales Manager, you will manage the Groups, Meeting and Events Sales office to actively convert customer enquiries into confirmed sales. The Group, Meeting and Events (GME) Sales Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Maximize all Groups, Meeting and Events revenue opportunities</li><li>
Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets</li><li>
Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li><li>
Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li><li>
Ensure the Group, Meeting and Events (GME) Sales Team Members are developed effectively and generate a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
</li><li>Manage and develop the Group, Meeting, and Events (GME) Sales Team to ensure career progression and effective succession planning within the hotel and company - Organize hotel promotional activities.</li><li>
As a Group, Meeting and Events (GME) manager actively selling and leading big operations</li></ul>
What are we looking for? 
 
A Group, Meeting and Events (GME) Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills and values that follow:<ul><li>
Demonstrated previous managerial or supervisory experience in a Sales and/or Meetings and Events Sales function in the hotel/leisure sector</li><li>
Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets</li><li>
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
</li><li>Excellent selling and operation capability and an ability also desire to coach selling techniques and lead operations actively</li><li>
Excellent organizational and planning skills</li><li>
Accountable and resilient</li><li>
Flexibility to respond to a range of different work situations It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</li><li>
Knowledge of the hotel property management systems</li><li>
Previous experience in the same or similar role</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Conrad Istanbul Bosphorus-Groups, Conference & Events Sales Manager

IDP Education Ltd

<div>
 
 
 
 About IDP
 
 
 
 
 
 IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.
 
 
 Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.
 
 
 Learn more at www.careers.idp.com
 
 
 
 
 Role purpose
 
 
 
 
 The IELTS Administration Assistant is responsible for providing administrative support to IELTS Test Centre Administrator and Test Centre Manager in accordance with IELTS regulations and IDP policies. Strict adherence to test security and administration requirements is an essential part of the job.
 
 
 Key Responsibilities;
 
 
 <ul>
 <li>
 Customer Service
 </li>
 <li>
 Business Administrator
 </li>
 <li>
 Quality
 </li>
 <li>
 Operations Management
 </li>
 <li>
 Client Management
 </li>
 <li>
 Project Service Enhancement
 </li>
 <li>
 Test Day Tasks
 
 
 </li>
 </ul>
 
 
 Detailed Description
 
 
 
 
 
 Customer Service
 
 
 
 <ul>
 <li>
 Ensure all test candidates receive exemplary customer experience at every contact point before, during and after sitting the IELTS test.
 </li>
 <li>
 Ensure all staff involved in testing are culturally sensitive.
 </li>
 <li>
 Provide clear, comprehensive advice to general enquirers and ensure that more complex enquires are forwarded to the correct person for a response.
 
 
 </li>
 </ul>
 
 Business Administration
 
 
 
 <ul>
 <li>
 Assist in the management of the budget for IELTS testing in designated region, including test revenue and all associated costs &ndash; staff, venue, storage, premises etc.
 </li>
 <li>
 Provide regular management and financial reports on testing as required.
 </li>
 <li>
 Assist the Test Centre Administrator / Manager as required to ensure all business operations provide annual business plans that are aligned with IELTS Business objectives.
 </li>
 <li>
 Continually monitor test day availability and capacity to ensure centres meet current demand.
 
 
 </li>
 </ul>
 
 Quality
 
 
 
 <ul>
 <li>
 Assist the Test Centre Administrator / Manager in the conduct of audits on IELTS test centres as scheduled and provide documented feedback and reports.
 </li>
 <li>
 Ensure both test centres and off site testing operations are managed within the IELTS operating procedures.
 </li>
 <li>
 Ensure adherence to all IELTS manuals.
 </li>
 <li>
 Assist the Test Centre Administrator / Manager in adhering to PSN policy and procedure of all Examiner Trainers and Examiners.
 </li>
 <li>
 Assist with the development and implementation of IELTS policies.
 </li>
 <li>
 Work in a professional manner with stakeholders and in accordance with organizational values.
 </li>
 <li>
 Monitor all current contracts to ensure terms are adhered to.
 </li>
 <li>
 Inform the Test Centre Administrator / Manager of issues regarding risk management / security to ensure centre compliance with security policy and procedures.
 </li>
 <li>
 Process all invoices in a timely manner.
 
 
 </li>
 </ul>
 
 
 Detailed Description
 
 
 
 
 
 Operations Management
 
 
 
 <ul>
 <li>
 Support the Test Centre Administrator / Manager with the following activities;
 </li>
 <li>
 Supervision of IELTS testing conducted in Designated test centers
 </li>
 <li>
 Financial and statistical reporting and invoicing is conducted accurately and on time.
 </li>
 <li>
 Independently perform self-audits on the relevant IELTS test center as required and provide documented feedback and reports.
 </li>
 <li>
 Manage the regular Clerical Marker monitoring program and the production of reports as required.
 </li>
 <li>
 Manage the delivery of projects on time, within budget and in accordance with annual plans and targets.
 </li>
 <li>
 Supervise Administrative Assistants on tasks/Projects as required.
 </li>
 <li>
 Identify and leverage opportunities to increase cooperation, efficiency and operational effectiveness between IDP&rsquo;s student placement and IELTS operations.
 
 
 </li>
 </ul>
 
 Client Management
 
 
 
 <ul>
 <li>
 Assist in the stakeholder management to maintain stakeholder satisfaction and integrity of the test.
 </li>
 <li>
 Assist Test Centre Administrator / Manager to build and maintain a good working relationship with stakeholders both internal and external ensuring that all business outcomes are satisfactorily met
 
 
 </li>
 </ul>
 
 Project Service Enhancement
 
 
 
 <ul>
 <li>
 Work with the Test Centre Administrator / Manager on projects identified as a result of IELTS Partner Working Groups.
 </li>
 <li>
 Assist the Test Centre Administrator / Manager with preparation of management reports.
 </li>
 <li>
 Participate in reviews of IELTS manuals and procedures for test enhancement.
 
 
 </li>
 </ul>
 
 
 Detailed Description
 
 
 
 
 
 Support with the following test day tasks
 
 
 
 <ul>
 <li>
 Exam Preparation
 </li>
 <ul>
 <li>
 Assist IELTS Manager in organising each test.
 </li>
 </ul>
 <li>
 Preparing the Exam venue
 </li>
 <ul>
 <li>
 Ensuring all test materials, Registration folders, desk labels and all other materials required for the test per the test checklist, are organized and ready to be taken to the test venue.
 </li>
 <li>
 Ensuring adequate invigilators for the test by contacting invigilators and planning staff levels for test in advance.
 </li>
 <li>
 Ensuring all invigilators have signed appropriate documents and passed all required training.
 </li>
 <li>
 Responsibility for preparation of the exam room(s)and registration and belongings storage areas in accordance with IELTS requirements including:
 </li>
 <ul>
 <li>
 Sound equipment check
 </li>
 <li>
 Seating
 </li>
 <li>
 Signage
 </li>
 <li>
 Lighting
 </li>
 <li>
 Projectors and Power Point ready
 </li>
 <li>
 Desk labels affixed properly
 </li>
 <li>
 Seating plan drawn up and replicated for invigilation staff
 </li>
 <li>
 Placement of bollards for crowd control.
 
 </li>
 </ul>
 </ul>
 </ul>
 
 
 Detailed Description
 
 
 
 
 Starting the Exam
 
 
 <ul>
 <li>
 </li>
 <ul>
 <li>
 Conduct pre-test briefing and job allocation for invigilators
 </li>
 <li>
 Supervising the invigilation team to ensure:
 </li>
 <ul>
 <li>
 Efficient movement of candidates to registration and into the exam room.
 </li>
 <li>
 Precise inventory control of test materials at all times.
 </li>
 <li>
 Invigilator collection of test materials in prescribed manner.
 </li>
 <li>
 Candidates given correct test materials.
 </li>
 <li>
 Registration, impostor detection and checking of belongings managed in accordance with highest test standards.
 </li>
 </ul>
 <li>
 During the Exam
 </li>
 <ul>
 <li>
 Supervise:
 </li>
 <ul>
 <li>
 Reading of invigilation script
 </li>
 <li>
 Distribution test materials
 </li>
 <li>
 Counting and inventory control of all test materials
 </li>
 <li>
 Timing of the test
 </li>
 </ul>
 <li>
 Dealing with queries, test day incidents and any misconduct occurrences and ensuring that IELTS policies and procedures are adhered to.
 
 </li>
 </ul>
 </ul>
 </ul>
 
 
 Detailed Description
 
 
 
 
 <ul>
 <li>
 Finishing an Exam
 </li>
 <ul>
 <li>
 Supervising orderly and efficient collection of test materials.
 </li>
 <li>
 Conducting and signing off, final inventory control count of all test materials.
 </li>
 <li>
 Supervising orderly exit of candidates and collection of belongings.
 </li>
 <li>
 Supervising packing and despatching of all test materials as required.
 </li>
 <li>
 Collection and sign off of all staff timesheets
 </li>
 </ul>
 <li>
 Post Exam
 </li>
 <ul>
 <li>
 Organize all aspects of post-test materials handling to appropriate location.
 </li>
 <li>
 Organize secure destruction of test materials.
 </li>
 <li>
 Organize and supervise marking of test materials, including staffing with appropriately qualified examiners and clerical markers.
 
 </li>
 </ul>
 </ul>
 
 
 
 Required Experience
 
 
 
 
 
 <ul>
 <li>
 Educated to bachelor&rsquo;s degree level or equivalent.
 </li>
 <li>
 Relevant work experience relating to administration and business support activities
 </li>
 <li>
 Fluent in English and Turkish knowledge preferred
 </li>
 <li>
 Strong administrative skills
 </li>
 <li>
 Outstanding communication skills and able to communicate effectively with different stakeholders with varying needs (students, parents, institution representatives, colleagues etc..).
 </li>
 <li>
 Customer focused, with a passion for providing outstanding service.
 </li>
 <li>
 Ability to proactively identify, analyses and solve problems effectively.
 </li>
 <li>
 Sound judgment and the ability to make decisions and act with Integrity, in the best interests of IDP
 </li>
 <li>
 Excellent planning and organizing skills with the ability to manage multiple competing priorities.
 </li>
 <li>
 Sound IT skills &ndash; Microsoft Office suite, CRM systems.
 </li>
 </ul>
</div>

IELTS Admin Assistant

Nobis Inc.

<div>
 
 
 Marketing Manager &ndash; Luxury Hotel Brand - International Company
 
 
 
 
 Location: Istanbul, T&uuml;rkiye
 
 
 
 
 
 
 A rapidly growing luxury brand is seeking a
 
 high-calibre Marketing Manager
 
 to lead its creative, strategic, and PR-aligned marketing function. The successful candidate will step into a critical role shaping the future of a stylish, design-driven, globally expanding brand.
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 This is a senior Marketing Manager position combining
 
 marketing leadership (70&ndash;80%)
 
 with
 
 PR coordination (20&ndash;30%)
 
 , reporting directly to senior leadership and managing a small but capable internal team.
 
 
 
 
 
 You will drive the full brand and marketing agenda, including:
 
 <ul>
 <li>
 Marketing strategy, campaign development and execution
 </li>
 <li>
 Creative leadership across digital, brand content, and activation
 </li>
 <li>
 PR and influencer coordination (with agencies managed directly once capability is demonstrated)
 </li>
 <li>
 Close alignment with sales teams to ensure high-impact commercial results
 </li>
 <li>
 Ensuring the brand stands apart from mainstream and family-focused concepts within the wider group
 </li>
 </ul>
 
 
 
 
 This is a pivotal role for a brand preparing for significant international expansion, including a second opening abroad.
 
 
 
 
 
 
 Who We&rsquo;re Looking For
 
 
 
 
 
 
 A marketing leader with a
 
 luxury mindset
 
 and experience in one or more of the following:
 
 
 
 
 <ul>
 <li>
 Luxury lifestyle brands
 </li>
 <li>
 Premium hospitality
 </li>
 <li>
 High-end consumer brands
 </li>
 <li>
 Luxury fashion or retail
 </li>
 </ul>
 
 
 
 
 You bring:
 
 <ul>
 <li>
 Sophisticated understanding of affluent global consumers
 </li>
 <li>
 Strong creativity, agility, and problem-solving
 </li>
 <li>
 Leadership capability to guide a small team and inspire agency partners
 </li>
 <li>
 Comfort working at speed, taking initiative, and shaping a young, fast-growing brand
 </li>
 <li>
 Ability to elevate brand positioning across key markets (UK, Germany, France, US, Middle East, CIS)
 </li>
 <li>
 Experience supporting luxury events and collaborations
 </li>
 </ul>
 
 
 
 
 If you thrive in dynamic environments and love building brands with cultural relevance and exclusivity, this role is for you.
 
 
 
 
 
 
 Compensation &amp; Package
 
 
 <ul>
 <li>
 For the combined manager-level role / Bench Marked Salary
 </li>
 <li>
 Flexible for exceptional profiles
 </li>
 <li>
 Expat candidates may be considered
 </li>
 <li>
 Expat benefits may include
 
 accommodation
 
 , but
 
 no flights or relocation
 
 </li>
 <li>
 A clear written package will be provided during the process
 </li>
 </ul>
 
 
</div>

Hotel Marketing Manager

Explore 519+ Concierge manager in Istanbul this December. Find roles across top companies and apply now to boost your career.