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Concentrix

<div><div><div><p><b>Operations
</b></p></div><div><div><div><b>Location</b></div>
<div>Dubai, United Arab Emirates
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.<h2 class="jobSectionHeader"><b>
Description</b></h2><h2 class="jobSectionHeader"><b>
Essential Functions/Core </b><b>Responsibilities</b></h2><ul><li>Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.</li><li>Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate</li><li>Identify and maximize selling and cross-selling opportunities.</li><li>Identify customer problems and offer appropriate solutions.</li><li>Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.</li><li>Participate in Outbound calling programs and other projects and activities when required.</li><li>Handling projects and tasks whenever required and asked by the management.</li><li>Perform customer transactions accurately and in an efficient manner.</li></ul><p><b>
Required Education, Skills and Qualifications</b></p><ul><li>Min. 1 year call center / customer service experience preferably within real estate sector.</li><li>A bilingual fluent English and Arabic speaker.</li><li>Good communication and interpersonal skills.</li><li>Competent use of PC, must be good at MS Excel formulas.</li><li>Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.</li><li>Cheerful personality, always with a smile.</li><li>Empathetic, patient and courteous in approach.</li><li>Pleasant telephone etiquette and someone who loves to speak over the phone.</li><li>Presentable with a positive, proactive and professional approach.</li><li>Tolerance for repetitive work in a fast-paced, high production work environment.</li><li>Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.</li></ul><p></p><p><b><br>
Disclaimer</b><b>
</b></p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p></div></div></div><p></p>

Customer Service Advisor - UAE National

<div><div><div><p><b>Operations
</b></p></div><div><div><div><b>Location</b></div>
<div>Dubai, United Arab Emirates
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.<h2 class="jobSectionHeader"><b>
Description</b></h2><h2 class="jobSectionHeader"><b>
Essential Functions/Core </b><b>Responsibilities</b></h2><ul><li>Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.</li><li>Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate</li><li>Identify and maximize selling and cross-selling opportunities.</li><li>Identify customer problems and offer appropriate solutions.</li><li>Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.</li><li>Participate in Outbound calling programs and other projects and activities when required.</li><li>Handling projects and tasks whenever required and asked by the management.</li><li>Perform customer transactions accurately and in an efficient manner.</li></ul><p><b>
Required Education, Skills and Qualifications</b></p><ul><li>Min. 1 year call center / customer service experience preferably within real estate sector.</li><li>Good communication and interpersonal skills.</li><li>Competent use of PC, must be good at MS Excel formulas.</li><li>Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.</li><li>Cheerful personality, always with a smile.</li><li>Empathetic, patient and courteous in approach.</li><li>Pleasant telephone etiquette and someone who loves to speak over the phone.</li><li>Presentable with a positive, proactive and professional approach.</li><li>Tolerance for repetitive work in a fast-paced, high production work environment.</li><li>Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.</li><li>Open to work in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.</li></ul><p></p><p><b><br>
Disclaimer</b><b>
</b></p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p></div></div></div><p></p>

Customer Service Advisor - Real Estate

Al-Futtaim

<div><b>Overview Of The Role:</b><br>
<ul><li>
The Interior Designer is tasked with transforming IKEA's vision into inspiring and functional home and business environments. This role involves designing solutions that incorporate the IKEA range to satisfy diverse customer needs. With a strong focus on creativity and customer engagement, the position requires staying updated on the latest design trends and integrating IKEA's sustainable practices. Success in this role is measured through customer satisfaction, increased sales conversions, and strong collaboration with B2B and B2C clients.</li></ul><br>
<b>
What You Will Do:</b><br>
<h4 class="jobSectionHeader"><b>
Design Solutions</b></h4><br>
<ul><li>
Develop relevant, functional, and commercial home furnishing solutions to enhance the IKEA brand local market position in life at home.</li><li>
Inspire and surprise customers by delivering strong functional and visual impressions in both residential and corporate settings.</li><li>
Conduct thorough consultations to understand customer needs, budget constraints, and space limitations, and create personalized solutions.</li><li>
Stay informed about the latest IKEA product offerings and promotions to provide current and relevant recommendations.</li></ul><h4 class="jobSectionHeader"><b><br>
Home Planning</b></h4><br>
<ul><li>
Create layouts, mood boards, and 3D visualizations using IKEA products to develop personalized home furnishing solutions.</li><li>
Recommend space-saving and multifunctional furniture solutions to optimize living areas.</li><li>
Increase sales conversion rates for customers utilizing home planning services through tailored solutions.</li></ul><h4 class="jobSectionHeader"><b><br>
B2B Design Solutions</b></h4><br>
<ul><li>
Collaborate with B2B clients like restaurants and offices to understand design requirements and brand identity.</li><li>
Develop interior design plans using IKEA products, ensuring commercial viability and aesthetic appeal.</li><li>
Work with the sales team to present proposals and secure B2B contracts, resulting in successful proposals and client satisfaction.</li></ul><h4 class="jobSectionHeader"><b><br>
Collaboration &amp; Project Management</b></h4><br>
<ul><li>
Collaborate with multiple teams to implement designs, ensuring project delivery meets IKEA quality standards.</li><li>
Work with B2C Sales Specialists to manage stock availability and enhance sales potentials.</li><li>
Receive positive feedback from clients on project execution.</li></ul><h4 class="jobSectionHeader"><b><br>
General Responsibilities</b></h4><br>
<ul><li>
Stay updated on interior design trends and best practices to ensure innovative IKEA solutions.</li><li>
Integrate IKEA's sustainability practices into design recommendations.</li><li>
Collaborate with sales, marketing, and customer service teams to deliver a seamless design experience.</li><li>
Contribute to achieving sales targets for IKEA product categories through design proposals.</li></ul><br>
<b>
Required Skills To Be Successful:</b><br>
<ul><li>
Expertise in AutoCAD, SketchUp, REVIT, and other design software.</li><li>
Proficiency in active listening and effective communication with clients.</li><li>
Strong commercial acumen to drive sales and close deals.</li><li>
Ability to create customer-centric solutions and involve clients in the design process.</li></ul><br>
<b>
What Qualifies You For The Role:</b><br>
<ul><li>
Diploma or degree in Interior Design or a related field.</li><li>
Minimum 2-3 years of experience in interior design with a focus on space planning and furniture selection.</li><li>
Strong knowledge of IKEA products, functionality, and design principles.</li><li>
Excellent communication and interpersonal skills for effective consultation with individual customers and B2B clients.</li><li>
Ability to work independently and in teams within a fast-paced retail environment.</li><li>
Passionate about creating functional and aesthetically pleasing living spaces.</li></ul></div><p></p>

B2C Planning Advisor

<div><h2 class="jobSectionHeader"><b>Essential Functions/Core </b><b>Responsibilities
</b></h2><p></p><ul><li>Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.</li><li>Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate</li><li>Identify and maximize selling and cross-selling opportunities.</li><li>Identify customer problems and offer appropriate solutions.</li><li>Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.</li><li>Participate in Outbound calling programs and other projects and activities when required.</li><li>Handling projects and tasks whenever required and asked by the management.</li><li>Perform customer transactions accurately and in an efficient manner.</li></ul><p></p><p><b>
Required Education, Skills and Qualifications</b></p><p></p><ul><li>Min. 1 year call center / customer service experience preferably within real estate sector.</li><li>A bilingual fluent English and Arabic speaker.</li><li>Good communication and interpersonal skills.</li><li>Competent use of PC, must be good at MS Excel formulas.</li><li>Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.</li><li>Cheerful personality, always with a smile.</li><li>Empathetic, patient and courteous in approach.</li><li>Pleasant telephone etiquette and someone who loves to speak over the phone.</li><li>Presentable with a positive, proactive and professional approach.</li><li>Tolerance for repetitive work in a fast-paced, high production work environment.</li><li>Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.</li></ul><p></p><p>
</p><p><b>Disclaimer
</b></p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p></p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p></div>

<div><h2 class="jobSectionHeader"><b>Essential Functions/Core </b><b>Responsibilities
</b></h2><p></p><ul><li>Receive in-bound calls from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.</li><li>Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate</li><li>Identify and maximize selling and cross-selling opportunities.</li><li>Identify customer problems and offer appropriate solutions.</li><li>Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.</li><li>Participate in Outbound calling programs and other projects and activities when required.</li><li>Handling projects and tasks whenever required and asked by the management.</li><li>Perform customer transactions accurately and in an efficient manner.</li></ul><p></p><p><b>
Required Education, Skills and Qualifications</b></p><p></p><ul><li>Min. 1 year call center / customer service experience preferably within real estate sector.</li><li>A bilingual fluent English (B2 Level+) speaker.</li><li>Good communication and interpersonal skills.</li><li>Competent use of PC, must be good at MS Excel formulas.</li><li>Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor&rsquo;s degree.</li><li>Cheerful personality, always with a smile.</li><li>Empathetic, patient and courteous in approach.</li><li>Pleasant telephone etiquette and someone who loves to speak over the phone.</li><li>Presentable with a positive, proactive and professional approach.</li><li>Tolerance for repetitive work in a fast-paced, high production work environment.</li><li>Results driven, enthusiastic, attention to detail and dependable - someone who is eagerly looking to learn the tricks of the trade for their future.</li><li>Open to work in rotational shifts, as per department requirements and be ready to be molded for a suitable role internally, as time progresses.</li></ul><p>
</p><p><b>Disclaimer
</b></p><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p></p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p></div>

TXM Solutions

<div>
 <p>
  <strong>
   Position Overview
  </strong>
 </p>
 <p>
  We are seeking a highly experienced and strategic
  <strong>
   Complaints Handling &ndash; Legal Advisor
  </strong>
  to join our bank&rsquo;s leadership team. This senior position plays a critical role in overseeing all legal and compliance aspects related to customer and merchant complaints across our full suite of payment solutions, including card payments, digital wallets, merchant services, wire transfers, and alternative payment methods.
 </p>
 <p>
  The ideal candidate will have strong expertise in banking compliance, a thorough understanding of regulatory frameworks, and a proven background in managing complex complaint cases within the financial sector. This role requires a proactive professional who ensures full adherence to legal and regulatory requirements while driving process improvements to reduce future risk and enhance customer experience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Complaint Management
  </strong>
 </p>
 <ul>
  <li>
   Lead the intake, assessment, investigation, and resolution of all client complaints across payment channels.
  </li>
  <li>
   Ensure complaints are addressed within regulatory timelines and in accordance with internal policies as well as the specific requirements of referring financial institutions.
  </li>
  <li>
   Serve as the primary escalation point for complex or high-risk complaint cases.
  </li>
 </ul>
 <p>
  <strong>
   Compliance Oversight
  </strong>
 </p>
 <ul>
  <li>
   Monitor and enforce compliance with local and international banking regulations, particularly those governing payment processing, consumer protection, and AML/CFT obligations.
  </li>
  <li>
   Collaborate with internal stakeholders (Operations, Customer Service, Risk, etc.) to maintain complaint-handling processes that are compliant, efficient, and customer-focused.
  </li>
 </ul>
 <p>
  <strong>
   Legal Advisory
  </strong>
 </p>
 <ul>
  <li>
   Provide expert legal guidance on consumer rights, merchant agreements, payment regulations, and regulatory expectations.
  </li>
  <li>
   Draft and review legal correspondence, position papers, and responses to regulators or legal claims stemming from customer complaints.
  </li>
 </ul>
 <p>
  <strong>
   Policy &amp; Process Improvement
  </strong>
 </p>
 <ul>
  <li>
   Develop, implement, and enhance policies and procedures to strengthen the complaints management function and ensure regulatory compliance.
  </li>
  <li>
   Analyze complaint trends and root causes to propose and execute preventive actions and systemic improvements.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
 </p>
 <ul>
  <li>
   Minimum
   <strong>
    4&ndash;5 years of experience
   </strong>
   in legal or compliance roles within the banking or financial services sector, with a focus on payment services and complaint handling.
  </li>
  <li>
   Strong understanding of relevant banking regulations, including consumer protection laws, PSD2, EMI/PI regulations, AML/CFT laws, and applicable local regulatory frameworks.
  </li>
  <li>
   Proven experience handling client complaints, conducting investigations, and responding to regulatory inquiries.
  </li>
  <li>
   Prior experience interacting with regulatory authorities is highly desirable.
  </li>
 </ul>
 <p>
 </p>
</div>


Complaints Handling – Legal Advisor

Triliv Holdings

<div>
 <strong>
  Key Responsibilities
 </strong>
 <ul>
  <li>
   Generate and manage inbound sales inquiries across multiple channels (calls, emails, chat, walk-ins, referrals, events).
  </li>
  <li>
   Provide consultative guidance on company formation, licensing options, visa eligibility, and regulatory frameworks.
  </li>
  <li>
   Qualify leads, address objections, and close deals efficiently to maintain high conversion rates.
  </li>
  <li>
   Ensure timely follow-up and accurate CRM (Zoho) updates on lead status, actions, and client notes.
  </li>
  <li>
   Respond promptly to client communications across phone, email, WhatsApp, and face-to-face interactions in line with SLA standards.
  </li>
  <li>
   Collaborate with internal teams to ensure smooth handling of documentation and service delivery.
  </li>
  <li>
   Represent the company at networking events, exhibitions, and partner activations to build new pipelines.
  </li>
  <li>
   Deliver accurate information on license packages, pricing, timelines, and setup processes tailored to client needs.
  </li>
  <li>
   Prepare monthly performance reports covering leads, conversions, and targets.
  </li>
  <li>
   Act as a brand ambassador, maintaining professionalism, grooming standards, and business etiquette.
  </li>
  <li>
   Encourage client satisfaction and positive online reviews to strengthen the company&rsquo;s reputation.
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


B2C Advisor

Explore 2942+ Consumer services advisor in Dubai this December. Find roles across top companies and apply now to boost your career.

2942 consumer services advisor jobs IN Dubai

Customer Service Advisor - UAE National

Customer Service Advisor - Real Estate

B2C Planning Advisor

Customer Service Advisor - UAE National

Customer Service Advisor - Real Estate

Complaints Handling – Legal Advisor

B2C Advisor