sales manager

sales representative

sales coordinator

sales engineer

sales associate

service advisor

DEIRA CENTRAL MOTOR MAINTENANCE LLC

Job Summary:We're looking for a highly motivated and customer-focused Service Advisor to join our Automobile Service Centre team. As a Service Advisor, you will be the primary point of contact for customers, responsible for understanding their vehicle needs, providing expert advice, and ensuring seamless service delivery.Key Responsibilities:<ul><li>Customer Service: Greet customers, listen to their concerns, and provide excellent service throughout the service process.</li><li>Vehicle Assessment: Inspect vehicles, identify required repairs, and estimate costs.</li><li>Service Planning: Create work orders, schedule appointments, and coordinate with technicians.</li><li>Communication: Clearly explain service options, costs, and timelines to customers.</li><li>Issue Resolution: Address customer complaints and concerns in a professional manner.</li><li>Record Keeping: Maintain accurate records of customer interactions, vehicle inspections, and service history.</li></ul>Requirements:<ul><li>Strong communication and interpersonal skills</li><li>Basic knowledge of automotive systems and services</li><li>Ability to work in a fast-paced environment</li><li>Excellent problem-solving and time management skills</li><li>Proficiency in CRM software and MS Office</li></ul>Preferred Qualifications:<ul><li>Automotive industry experience</li><li>Certification in automotive service advising or related field</li><li>Strong analytical and negotiation skills</li></ul>What We Offer:<ul><li>Competitive salary and benefits package</li><li>Opportunities for professional growth and development</li><li>Collaborative and dynamic work environment</li></ul>If you're passionate about delivering exceptional customer experiences and have a knack for automotive services, we'd love to hear from you! Apply now with your resume and a brief introduction.Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,500.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>advisor: 1 year (Preferred)</li></ul>

Service Advisor

Toretto Auto Services

We are looking for a customer-focused and detail-oriented Service Advisor to join our team. The Service Advisor will be the main link between customers and the workshop, ensuring that all service and repair needs are handled smoothly, professionally, and efficiently.Key Responsibilities:<ul><li>Welcome customers and understand their vehicle concerns.</li><li>Open job cards and record service requirements accurately.</li><li>Explain recommended services, repairs, and associated costs.</li><li>Coordinate with technicians to ensure timely and quality service.</li><li>Provide regular updates to customers on their vehicle status.</li><li>Ensure on-time vehicle delivery with complete documentation.</li><li>Handle billing, payment, and resolve customer concerns professionally.</li></ul>Requirements:<ul><li>Previous experience as a Service Advisor in the automotive industry (preferred).</li><li>Strong communication and customer service skills.</li><li>Basic technical knowledge of vehicles.</li><li>Ability to multitask and work under pressure.</li><li>Computer literacy (MS Office, service management software).</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per month

Automotive Service Advisor

Al Tayer Group

<div>
 
 
 
 Job Purpose
 
 
 
 &bull; To provide professional service to the customers, in terms of accurately recording and organizing quality repair and maintenance services so as to enhance customer retention and after sales revenue giving professional advise to customers on current and future maintenance needs
 
 
 
 Essential Roles and Responsibilities
 
 
 
 Functional Roles and Responsibilities
 
 &bull; Receive and greet customers, discuss servicing/ repair needs, guide them on assessment &amp; repair of problems/ faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity effecting the quality of repair.
 
 &bull; Explain to the customer contents of the job, its value and cost involved. After obtaining confirmation prepare clear and unambiguous work instruction for the technician to carry out the job and keep in constant touch to ensure that work is progressing in proper manner.
 
 &bull; Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
 
 &bull; Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop so as to ensure continuity of business.
 
 &bull; Establish healthy and profitable relationship by proactively communicating and following up with the existing as well as prospective customer on performance of their cars and if they require any service attention so as to consolidate and enhance the customer base.
 
 &bull; Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company&rsquo;s genuine interest in sorting out his problem so as retain customer&rsquo;s confidence.
 
 &bull; Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.
 
 &bull; Up sell new accessories, service packages, additional service and participate actively in service campaign.
 
 &bull; Upgrade product knowledge through web based training and class room training.
 
 &bull; Establish cordial relation with customers and workshop staff.
 
 &bull; Follow up on Work In Progress (WIP) targeting closer in 30 days.
 
 &bull; Follow-up with customers on long pending vehicles for taking delivery.
 
 
 
 Job Requirements
 
 
 
 Education/Certification and Continued Education
 
 &bull; Vocational qualification in automotive trade or
 
 &bull; Diploma in Automobile Engineering or graduate
 
 
 Years of Experience
 
 &bull; 2 -5 years experience in automotive trade
 
 
</div>

Kaiman Auto

Senior Service Advisor &ndash; Kaiman Auto (Dubai)Kaiman Auto is looking for an experienced Senior Service Advisor to join our team. The ideal candidate will be the main link between customers and technicians, ensuring smooth communication, efficient workflow, and high-quality service delivery. This role demands a strong focus on handling new enquiries, converting them into confirmed jobs, and maintaining long-term customer trust.Key Responsibilities<ul><li>Act as the first point of contact for customers, managing enquiries and ensuring high conversion into bookings.</li><li>Provide accurate service estimates, clear repair explanations, and timely updates.</li><li>Oversee job cards, technician assignments, and workflow management.</li><li>Conduct quality checks before vehicle delivery to ensure top service standards.</li><li>Identify and recommend necessary maintenance or repair work to ensure safety, reliability, and optimal vehicle performance.</li><li>Track and report key performance metrics, including conversion, productivity, and turnaround time.</li></ul>Requirements<ul><li>Minimum 10 years of experience as a Service Advisor in a reputable workshop or dealership specializing in European high-end vehicles (e.g., Mercedes, BMW, Audi, Porsche, Land Rover).</li><li>Solid technical understanding of automotive systems and repair processes.</li><li>Proven track record in converting enquiries into confirmed jobs and achieving KPIs.</li><li>Strong interpersonal and customer service skills with a professional demeanor.</li><li>Valid UAE driving license.</li><li>Fluent in English (Arabic is a plus).</li></ul>Compensation &amp; BenefitsSalary: Up to AED 10,000 (depending on experience) Incentive &amp; Commission Program based on performance and achievement of KPIs Opportunities for career growth in a professional workshop environmentLocation: Dubai, UAE Industry: Automotive &ndash; European High-End Car RepairsJob Type: Full-timePay: Up to AED10,000.00 per monthApplication Question(s):<ul><li>What is your expected salary?</li></ul>Experience:<ul><li>Service advisor: 10 years (Preferred)</li><li>UAE: 5 years (Required)</li></ul>Language:<ul><li>English (Preferred)</li></ul>License/Certification:<ul><li>UAE Driver's license (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Senior Service Advisor

Al-Futtaim

<div>Job Requisition ID: 171812
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the role:

This role is the representation of the brand &amp; division to the customer, and maintains customer relations to ensure an end-to-end engaged Aftersales customer journey, that leads to revenue achievement &amp; customer retention. 


What you will do:
<ul>
<li>Build long-term relationships with customers to ensure customer retention &amp; loyalty.</li>
<li>Achieve financial objectives by upselling &amp; discount control, to meet monthly revenue targets.</li>
<li>Actively engage with the customer through consultation on customer needs &amp; service requirements, through the whole service process, in order to ensure the vehicle is fixed right the first time.</li>
<li>Coordinate with the Production Team to ensure timely progress updates of the vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment.</li>
<li>At the time of delivery (of the vehicle), ensure that the customer is provided a detailed explanation of all work performed &amp; cost associated with those repairs, for the customers to understand the value-addition of services rendered by the business.</li>
<li>Effectively manage customer complaints to satisfactory closure of all complaints, to sustain &amp; improve the Customer Service Value &amp; Net Promoter Scores.</li>
<li>Active compliance to all Standard Operating Procedures, Company policies &amp; Distributor Programs to ensure consistency in the customer experience.</li></ul> 


Required skills to be successful:
<ul>
<li>Diploma or Bachelor of Automobile /Mechanical Engineering.</li>
<li>3 to 5 years overall experience with the automotive industry, preferably in a similar service role.</li>
<li>Working knowledge of MS office, SAP knowledge preferred.</li>
<li>Customer handling skills.</li>
<li>Good communication skills.</li>
<li>Conversant English &amp; basic Arabic speaking.</li>
<li>Technically proficient.</li>
<li>Product and process knowledge</li></ul> 


About the team:

Our team is dedicated to delivering exceptional customer service and ensuring a seamless aftersales experience. You will work closely with customers, Reception Managers, Aftersales Managers, and Workshop Teams to achieve our service and sales revenue targets. This role requires a high level of customer relationship skills to increase customer retention and loyalty. Our team values collaboration, dedication, and a commitment to excellence, and we are looking for someone who shares these values to join us. 


What equips you for the role:
<ul>
<li>Customer oriented.</li>
<li>Honest and responsible.</li>
<li>Culturally sensitive.</li>
<li>Good teamwork.</li>
<li>Excellent interpersonal skills</li></ul> 
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

Service Advisor - Commercial Vehicles

Concentrix

<div>
 Job Title:
 
 
 Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker)
 
 
 
 Job Description
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
 </li>
 <li>
 Maintain basic knowledge of client products and/or services
 </li>
 <li>
 Prepare complete and accurate work including appropriately notating accounts as required
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance
 </li>
 <li>
 Offer additional products and/or services
 </li>
 <li>
 Track, document and retrieve information in call tracking database
 </li>
 <li>
 Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 High school diploma with three to six months of relevant experience preferred
 </li>
 <li>
 Hospital/ Medical/ Insurance industry experience preferred
 </li>
 <li>
 Strong computer navigation skills and PC Knowledge
 </li>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Dependable with strong attention to detail
 </li>
 <li>
 Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
 </li>
 <li>
 Tolerance for repetitive work in a fast-paced, high production work environment
 </li>
 <li>
 Ability to work as a team member, as well as independently
 </li>
 <li>
 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
 </li>
 <li>
 Ability to rotate shifts, as needed
 </li>
 <li>
 Based on location and/or program, additional experience/skills may be required
 </li>
 <li>
 Job requirements may vary by country and will not contravene any local laws
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
 
 
 
 Supplemental Geographical Information
 
 
 
 RECRUITER ENTER THE APPLICABLE LANGUAGE:
 
 
 GERMANY - This job description does not apply to employees in Germany.
 
 
 UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION
 
 
 PHILIPPINES
 
 
 <ul>
 <li>
 Minimum of two years of college education. No prior call center experience is required
 </li>
 <li>
 Ability to think clearly and can explain simple issues effectively, both written and verbally
 
 
 </li>
 </ul>
 INDIA
 
 
 <ul>
 <li>
 Ability to effectively communicate, both written and verbally
 </li>
 <li>
 Listen attentively to customer needs and concerns; demonstrate empathy
 </li>
 <li>
 Clarify customer requirements; probe for and confirm understanding of requirements or problem
 </li>
 <li>
 Confirm customer understanding of the solution and provide additional customer education as needed
 </li>
 <li>
 Ability to learn including strong problem solving skills
 </li>
 <li>
 Demonstrate strong probing and problem solving skills
 </li>
 <li>
 Should be able to handle complex queries
 </li>
 <li>
 Should be able to resolve customer queries independently
 
 
 </li>
 </ul>
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
 
 
 Location:
 
 
 ARE Dubai - Property# BCB2 515, Dubai CommerCity
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1602651
 
</div>

Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker)

apex auto garage

<ul><li>Advises customers about necessary service for routine maintenance.</li><li>Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.</li><li>Confers with customers about inspection results, recommend corrective procedures and prepare work order for needed repairs.</li><li>Prepares a repair order showing time, cost and labor estimates for service.</li><li>Writes a brief description of the customer&rsquo;s concern on the repair order to help the technician locate the problem.</li><li>Explains the work performed and the repair order charges to the customer.</li><li>Handles customer complaints.</li><li>Schedules service appointments.</li><li>Obtains customer and vehicle data prior to arrival when possible.</li><li>Greets customers in a timely, friendly manner and obtains vehicle information.</li><li>Test drives the vehicle with customer as needed to confirm the problem or refer to test technician.</li><li>Refers to service history, inspects vehicle, and recommends additional needed service.</li><li>Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.</li><li>Provides a complete and accurate written cost estimate for labor and parts.</li><li>Establishes &ldquo;promised time.&rdquo; Checks with dispatcher, if necessary.</li><li>Obtains customer's signature on repair order; provides customer with a copy.</li><li>Establishes customer's method of payment. Obtains credit approval, if necessary.</li><li>Notifies dispatcher of incoming work.</li><li>Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.</li><li>Implements and maintains a service marketing program.</li><li>Reviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.</li><li>Ensures that vehicles are parked in assigned areas. Makes sure they are locked, and all keys are marked and put away correctly.</li><li>Keeps service department forms, menus and pricing guides up to date.</li><li>Implements a quality control process to eliminate comebacks.</li><li>Maintains high customer satisfaction standards.</li><li>Handles telephone inquiries regarding appointments and work in process.</li><li>Inspects all vehicles for body work, informs customer if work is needed and provides an estimate for body work.</li><li>Maintains a professional appearance.</li><li>Keeps work area clean.</li><li>Other tasks as assigned</li></ul>Job Types: Full-time, Permanent, FresherPay: AED3,000.00 - AED4,500.00 per month

Female service Advisor / Customer support / marketing lead handler/ guest welcoming

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Service Advisor

Automotive Service Advisor

Service Advisor

Senior Service Advisor

Service Advisor - Commercial Vehicles

Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker)

Female service Advisor / Customer support / marketing lead handler/ guest welcoming