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service advisor

OWS AUTOMOTIVE

Key ResponsibilitiesCustomer Service &amp; Communication:<ul><li>Greet customers in a professional and friendly manner upon arrival</li><li>Listen attentively to customer concerns regarding vehicle performance and service needs</li><li>Conduct initial vehicle inspections and test drives to accurately diagnose issues</li><li>Explain technical repairs and maintenance recommendations in clear, understandable terms</li><li>Keep customers informed about service progress and any additional repairs discovered</li><li>Handle customer complaints professionally and resolve issues promptly</li><li>Follow up with customers after service completion to ensure satisfaction</li></ul>Service Operations:<ul><li>Schedule service appointments and manage daily workflow efficiently</li><li>Create detailed and accurate repair orders with clear instructions for technicians</li><li>Provide comprehensive cost estimates for parts and labor</li><li>Verify warranty coverage and service contract eligibility</li><li>Recommend additional services based on vehicle inspection and service history</li><li>Coordinate parts ordering and ensure availability for scheduled jobs</li><li>Process payments, prepare invoices, and maintain accurate customer records</li><li>Monitor service timelines and ensure promised delivery times are met</li></ul>Essential Skills &amp; CompetenciesTechnical Skills:<ul><li>Knowledge of automotive service terminology and procedures</li><li>Ability to read and interpret service histories and technical manuals</li><li>Familiarity with diagnostic processes and common vehicle issues</li><li>Understanding of diesel engines, brake systems, tire service, and general auto repair</li></ul>Required Qualifications<ul><li>Education: High School Diploma or equivalent (required); Vocational certificate in automotive or BE or B tech</li><li>Experience: Minimum 2-3 years in an automotive service advisor role or similar position UAE</li><li>Technical Knowledge: Strong understanding of vehicle systems, automotive repair procedures, and maintenance requirements</li><li>Computer Skills: Proficient in MS Office (Word, Excel, Outlook) and automotive service management software</li><li>Valid UAE Driver's License: Must be able to test drive vehicles</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Would you like to join in the next 15 days?</li></ul>Experience:<ul><li>Vehicle Service Advisor UAE: 3 years (Preferred)</li></ul>Work Location: In person

Vehicle Service Advisor

Manar Alkhaleej Holding

Service Advisor MIN 3 Years (Male - Female) Main Purpose of the Job:Customer satisfaction by providing optimal customer care and high quality of service work. Promote our Service Centre benefits, capabilities and strengths to potential customers. Determine customer needs and communicating it to Service Team in order to fix it and right the first time and ensure vehicle delivery timeline.Candidate must have the following:Valid UAE Driving License is a mustMain Tasks and Responsibilities &amp; Accountabilities:Greet and assist customers as they arrive for service appointments or inquiries.Understand customer issues, concerns, and service requirements for their vehicles.Offer professional guidance and provide clear explanations of vehicle problems, service recommendations, and maintenance needs.Provide accurate cost estimates for repairs, maintenance, or parts replacement.Schedule service appointments based on workshop availability and customer urgency.Coordinate with the workshop Manager/technicians/mechanics to ensure timely and accurate completion of repairs and maintenance.Ensure that the work is carried out as per customer instructions and within the set time frame.Open service orders for each vehicle, ensuring all customer concerns and required services are documented clearly.Review and confirm that the correct repairs and services are scheduled, and ensure all necessary parts are available.Ensure that any additional work or unplanned repairs are communicated to the customer for approval before proceeding.Advise customers on necessary or suggested repairs, preventive maintenance, and any safety-related concerns.Promote upselling of additional services such as fluid changes, tire rotations, or performance upgrades when applicable.Ensure transparency with customers about the need for repairs or replacements to avoid any surprises in costs.Act as the liaison between customers and technicians, conveying the details of the service or repair request.Keep customers updated on the progress of their vehicle&rsquo;s service, especially if there are delays or additional issues found during the inspection.Translate technical language used by mechanics into easy-to-understand terms for customers.Prepare and present accurate invoices for services rendered, ensuring all parts and labor charges are correctly applied.Explain the breakdown of the charges to the customer in a clear and transparent manner.Follow up with customers after service completion to ensure satisfaction with the work done.Address any issues, complaints, or concerns promptly to maintain customer trust and loyalty.Offer reminders for future services or maintenance based on the vehicle's needs and warranty schedules.Work with the parts department to ensure that necessary parts and components are ordered and available when required for service or repairs.Keep track of inventory levels and ensure that the workshop has the parts needed to perform regular maintenance and repairs.Keep detailed records of services performed, parts replaced, customer preferences, and vehicle history for future reference.Ensure that all paperwork related to vehicle services is complete, accurate, and stored in an organized manner.Establish rapport with customers to encourage return visits and loyalty to the workshop.Offer exceptional customer service that reflects the workshop&rsquo;s brand and reputation.Handle customer complaints or disputes professionally and efficiently to retain customers&middot;Any other relevant duties as and when required by the Management.Valid UAE Driving License is a mustنوع الوظيفة: دوام كاملالراتب المدفوع: AED٤٬٠٠٠٫٠٠&nbsp;لكل شهر

Service Advisor MIN 3 Years (Male - Female)

Concentrix

<div>
 
 
 Job Title:
 
 
 
 
 Customer Service Advisor - Arabic and English Speaker - Dubai
 
 
 
 
 Job Description:
 
 
 
 
 Join Concentrix Team today!
 
 
 
 
 Job Description
 
 
 
 
 Are you looking for a career change with a forward-thinking global organization? Come be part of our award-winning company driven by our people from 70+ countries where ALL members contribute and support each other&rsquo;s success and well-being, proudly united as our &ldquo;game-changers". We're recognized with awards like "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 We&rsquo;re on the lookout for Arabic and English-speaking Customer Representatives (on-site) to join our team of game-changers who engage with customers from top brands that could be from luxury retail, finance, real estate, fashion, healthcare, or another leading-edge industry.
 
 
 We create epic career journeys that empower our people towards greater opportunities and brighter futures. At Concentrix, you belong, you make a difference, and you succeed on your terms.
 
 
 
 
 Career Growth And Personal Development:
 
 
 
 
 This is a great opportunity to reimagine an all-new career journey and develop &ldquo;friends for life&rdquo; at the same time. We&rsquo;ll give you all the training, cutting-edge technologies, and the continuing support you&rsquo;ll need to succeed.
 
 
 Plus, at Concentrix there&rsquo;s real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That&rsquo;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&rsquo;ve always envisioned.
 
 
 
 
 What You Will Do In This Role:
 
 
 
 
 
 As a Customer Service Representative, you will:
 
 
 
 <ul>
 <li>
 Review customer requests and expectations and respond to them according to their needs and situations
 </li>
 <li>
 Provide customer service support and resolution of routine problems regarding our client's product or services and will interface with their customers via phone, email, chat or social media depending upon the client requirements.
 </li>
 <li>
 Develop your tech skills and learn how to use software solutions that improve people&rsquo;s lives
 </li>
 <li>
 Champion better brand experiences for our customers and clients
 </li>
 <li>
 Your qualifications:
 
 
 </li>
 </ul>
 We embrace our game-changers with open arms, people from diverse backgrounds, curious, and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 
 
 
 
 Concentrix Is a Great Match If You:
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or diploma in any related field
 </li>
 <li>
 Are proficient or bilingual in Arabic and English
 </li>
 <li>
 Are proactive, self-motivated, and solution-oriented
 </li>
 <li>
 Can work rotating and weekend shifts
 
 
 </li>
 </ul>
 Don&rsquo;t meet every requirement? No worries. We&rsquo;re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don&rsquo;t check every box, we encourage you to apply anyway. We&rsquo;ll do our best to match you with the right job, whether it&rsquo;s this one or another role.
</div>

Customer Service Advisor - Arabic and English Speaker - Dubai

Super Fix Auto Repair

of experience Super Fix Auto Centers:is a leading automotive maintenance and repair service provider in the UAE, boasting over 17 branches across the Emirates. We offer a comprehensive range of services, including general auto repair, transmission work, brake services, and more. Their certified technicians utilize the latest diagnostic equipment to ensure vehicles are serviced efficiently and effectively.Job Summary:We are seeking a skilled Automotive Maintenance Team Leader / Workshop Lead to assist and support the workshop manager in day-to-day workshop operations, coordinate work schedules, oversee sales and petty cash, and lead a team of technicians. The ideal candidate should have strong technical expertise, customer service skills, and experience in the UAE or GCC automotive industry.Key Responsibilities:<ul><li>Oversee day-to-day automotive maintenance and repair activities.</li><li>Assign and coordinate tasks among technicians to ensure timely completion.</li><li>Lead, support, and guide technicians to maintain high-quality workmanship.</li><li>Monitor work progress and ensure adherence to safety and quality standards.</li><li>Assist in basic sales coordination and petty cash follow-up as required.</li><li>Act as a point of contact between technicians, workshop management, and customers.</li><li>Support customer communication by providing technical explanations when needed.</li><li>Ensure customer satisfaction by helping resolve issues and supporting accurate job estimates.</li><li>Maintain basic records related to work orders, repairs, and team performance.</li><li>Support the Workshop Manager in daily workshop operations.</li></ul>Requirements:<ul><li>Speak Urdu,Arabic and English </li><li>Visit Visa / Cancelled / Transferable approved</li><li>Educational Qualification: Diploma in Automotive Mechanics or related field.</li><li>Experience:</li><li>Minimum 3 years as an automotive technician.</li><li>Minimum 3 years of experience as a team leader/service advisor and customer service.</li><li>Minimum 3 years of experience in the UAE or GCC automotive industry.</li><li>Skills:</li><li>Strong knowledge of automotive maintenance and repair.</li><li>Excellent communication and customer service skills.</li><li>Ability to manage a team and coordinate work efficiently.</li><li>Good sales and cash handling experience.</li></ul>Preferred Qualifications:<ul><li>ITI (Technical School) or Auto Mechanic Diploma or Automotive Engineering</li><li>Experience working with major automotive brands.</li><li>Strong problem-solving and negotiation skills.</li><li>Ability to work in a fast-paced environment and handle multiple tasks.</li></ul>Job Types: Full-time, PermanentPay: From AED4,000.00 per monthExperience:<ul><li>Service Advisor: 3 years (Required)</li><li>Auto Mechanic Technician : 3 years (Required)</li><li>GCC-UAE: 3 years (Required)</li></ul>License/Certification:<ul><li>Driver License (Required)</li></ul>

Automotive Maintenance Team Leader / Workshop Lead

VSURFACES

<div><h5 class="jobSectionHeader">Job Description</h5><div> 
<div></div>
</div>Greet customers at the workshop, listen carefully to their vehicle concerns and record the services required. 
Create clear and accurate job cards so technicians can carry out the necessary repairs correctly. 
Update customers about the progress of repairs and inform them about the expected delivery time of their vehicle. 
Review completed work to make sure it meets quality standards before the vehicle is returned to the customer. 
Work toward assigned KPIs related to service sales and customer satisfaction levels. 
Track vehicles that arrive at the workshop and monitor those currently under service. 
Suggest additional services or preventive maintenance when needed based on the vehicle condition and customer requirements. 
Respond to customer questions, concerns or complaints in a professional manner to build trust and maintain long term relationships. 

<h5 class="jobSectionHeader">
Job Requirements</h5> 


Previous experience in customer service, preferably in the automotive sector. 
Basic knowledge of vehicle mechanics to help explain repair work and services clearly to customers. 
Strong communication and interpersonal skills when dealing with clients. 
Good attention to detail and organizational ability to manage several service cases at the same time. 
Ability to stay calm in challenging situations and provide practical solutions for customers. 


About Company: 
VSURFACES is a forward-thinking company built on a simple belief &mdash; that great work comes from great people. 
We operate across multiple industries, bringing fresh ideas and a relentless commitment to quality to 
everything we do. Our culture thrives on collaboration, bold thinking, and a shared drive to build something 
meaningful. If you&rsquo;re someone who takes initiative, embraces challenges, and wants your work to actually 
matter, you&rsquo;ll fit right in here.</div>

Automotive Sales Advisor

Silverline Construction Rental LLC

Silver Line Group: A premier construction equipment rental company offering top-notch machinery for diverse projects. Join our dynamic team for a rewarding career, cutting-edge equipment, and a commitment to excellence in every job. Elevate your skills and contribute to the success of impactful construction ventures with Silver Line Group.As part of our growth requirements, we are looking out for a qualified Service Adviser (Equipment/Machinery):Experience - Construction equipment rental fieldQualification - Degree / Diploma in Mechanical EngineeringLanguages - English &amp; HindiFreshers can also applySend your CV toMail: hr@silverlinerental.comOnly candidates based in UAE and available for a face-to-face interview need to apply.Compensation and Benefits<ul><li>Attractive salary package (As per experience and skill set)</li><li>Medical Insurance, Annual paid holidays, Sim allowances and all other standard benefits</li><li>Excellent working environment with family environment and opportunities to enhance career prospects</li><li>Training opportunities</li></ul>Job Types: Full-time, PermanentPay: AED2,500.00 - AED3,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>If selected and offered, how fast you can join with us? (Please mention the notice period, if currently working)</li><li>Please mention your expected salary package</li></ul>Experience:<ul><li>Service support (Machinery): 2 years (Required)</li><li>Construction company: 1 year (Required)</li></ul>Language:<ul><li>English &amp; Hindi (Required)</li></ul>License/Certification:<ul><li>UAE Driving License (Preferred)</li></ul>

Service Adviser

AGMC

Job Overview:The role holder is responsible to ensure accident repair estimates are prepared in a profitable and timely manner. It is the role holder responsibility to communicate estimates with Insurance Company&rsquo;s representative and drive estimate negotiations for a profitable insurance claim.Roles and Responsibilities:<ul><li>Liaises with the Service Advisor in receiving accident vehicles from customers.</li><li>Verifies police reports and related documents.</li><li>Conducts a thorough inspection of accident vehicles, prepares a list of essential parts and liaise with Parts Department, obtains all necessary information required for preparing the estimates i.e. parts availability, price etc. and calculate the required labour hours. Coordinates with workshop supervisor and prepares necessary estimates through Audatex.</li><li>Once the repair authorization is received from the insurance company, records the approval details in the system and files the approved documents, L P O&rsquo;s. etc.</li><li>Liaises with the Service Advisor for necessary information regarding work progress of approved repairs.</li><li>Advises/Informs the Insurance companies for any additional job that might be required and secure approval afterwards by providing a revised estimate as per the additional requirement.</li><li>Prepare weekly reports regarding estimate status and analyses the conversion ratio.</li><li>Undertakes additional responsibilities as required.</li><li>Ensure adherence &amp; compliance with policies, procedures, ISO standards, Health &amp; Safety requirements, ethical code of conduct &amp; values.</li></ul>Key Accountabilities<ul><li>Conduct thorough inspections of accident vehicles and assess the required repairs.</li><li>Accurately prepare and maintain lists of necessary parts and labor hours.</li><li>Prepare and submit weekly reports on estimate statuses, highlighting areas of concern or opportunity.</li><li>Analyse the conversion ratio between estimates and repairs, identifying trends and potential improvements.</li><li>Maintain constant communication with the Service Advisor to track and update the progress of repairs.</li><li>Liaise with the Parts Department to gather information regarding part availability, pricing, and lead times.</li><li>Take on additional tasks and responsibilities as required by the business to ensure operational efficiency and continuous improvement.</li><li>Continuously seek opportunities for personal and professional development.</li></ul>Experience:<ul><li>2 to 4 years in a related field/role</li><li>High school Diploma or equivalent</li></ul>Job Type: Full-timePay: AED5,500.00 - AED8,000.00 per monthApplication Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li><li>Are you an Arabic Speaker?</li><li>How many years of experience do you have as an Estimator?</li></ul>

Estimator

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