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Ali & Sons Holding LLC

About the Role We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales. Key Responsibilities <ul><li>Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.</li><li>Coordinate with the Foreman on required work and ensure accurate documentation in the DMS.</li><li>Keep customers updated through regular follow-ups and provide service advice on vehicle needs.</li><li>Review service history to validate current repair requests and warranty eligibility.</li><li>Obtain repair approvals and maintain proper evidence.</li><li>Resolve customer concerns in coordination with the Customer Relations team.</li><li>Monitor and update WIP reports regularly.</li><li>Ensure compliance with health and safety procedures and maintain a professional image.</li><li>Perform additional duties as assigned by the Service Manager.</li><li>KPIs: Achieve labor and parts sales targets.</li><li>Customer Satisfaction Index (CSI) scores.</li><li>Completion of required online training.</li><li>Management of WIP and reduction of unjustified job cards.</li></ul> Qualifications <ul><li>2-5 years' experience as a Service Advisor in the automotive industry (UAE experience preferred).</li><li>Strong knowledge of vehicle servicing and warranty procedures.</li><li>Excellent communication and customer service skills.</li><li>Fluency in English (Arabic is an advantage).</li><li>Proficiency in MS Office and dealership management systems (DMS).</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul>Referrals increase your chances of interviewing at Ali & Sons Holding LLC.

Service Advisor

Alba Corp

We are looking for a Service Advisor to join our team at Alba Cars and serve as the key liaison between customers and our technical team, ensuring a premium service experience from start to finish. This role is ideal for someone with strong communication skills, a customer-first mindset, and a passion for the automotive industry. The ideal candidate will manage service bookings, coordinate workshop tasks, and contribute to revenue through effective upselling and cross-selling of aftersales services. If you thrive in a fast-paced, client-facing environment and enjoy building lasting customer relationships, we d love to hear from you. Customer Interaction &amp; Service Coordination <ul>
<li> Greet customers and assess their service needs with professionalism and attention to detail. </li>
<li> Prepare accurate service estimates and explain job scopes, timelines, and pricing transparently. </li>
<li> Coordinate with the workshop team to ensure timely service completion and status updates. </li>
<li> Handle customer inquiries, concerns, and complaints with a solution-oriented approach. </li>
</ul> Sales Support &amp; Documentation <ul>
<li> Upsell additional services, maintenance packages, and accessories where applicable. </li>
<li> Maintain detailed and organized records of service transactions, warranty claims, and follow-ups. </li>
<li> Assist in daily showroom operations and support the sales team as needed. </li>
<li> Ensure service quality and customer satisfaction standards are consistently met. </li>
</ul> Requirements <ul>
<li> Minimum 2 years of experience in a Service Advisor or customer-facing automotive role. </li>
<li> Strong communication and interpersonal skills; fluency in English required (Arabic is a plus). </li>
<li> Proficient in multitasking, coordination, and time management. </li>
<li> Knowledge of automotive brands, service processes, and basic technical terminology. </li>
<li> Familiarity with CRM tools or automotive service software is a plus. </li>
<li> Customer-centric, sales-oriented, and proactive in problem-solving. </li>
</ul> Salary &amp; Benefits Work Visa sponsorship<ul>
<li> Medical Insurance (as per UAE law) </li>
<li> Training and development support </li>
<li> Performance-based incentives </li>
</ul> Work Arrangement

Greenfix Property Care

You'll be part of a collaborative Aftersales department, reporting to the Assistant Aftersales Manager or Aftersales Manager. Our team is committed to delivering exceptional service, achieving revenue targets, and maintaining top scores in customer satisfaction and principal's dealer clinic activities.Required Skills to Be Successful<ul><li>DAE Diploma in Automobile or Mechanical Engineering</li><li>3+ years of experience as a Service Advisor or Service Consultant in a reputable automotive dealership</li><li>Proficiency in PC skills/MS Office and the ability to use a Dealer Management System (DMS) with minimal training</li><li>Technical understanding of automotive service requirements</li></ul>

Ali & Sons

Key Responsibilities
<ul>
 <li>Greet customers professionally, understand their vehicle concerns, and prepare accurate job cards.</li>
 <li>Provide clear explanations of repair and service requirements, costs, and timelines.</li>
 <li>Coordinate with Workshop Controller, Technicians, and Parts Advisors to ensure smooth workflow.</li>
 <li>Keep customers updated throughout the repair/service process.</li>
 <li>Ensure all vehicle inspections, warranty work, and recalls are properly communicated and addressed.</li>
 <li>Review invoices and explain charges clearly to customers.</li>
 <li>Support workshop efficiency by ensuring timely approvals and follow-ups.</li>
 <li>Maintain accurate records of service requests, parts used, and services provided.</li>
 <li>Handle customer concerns or complaints with professionalism, escalating as necessary.</li>
 <li>Perform other duties as requested by the Service Manager.</li>
</ul>

AW Rostamani Holdings Co LLC

Key Responsibilities<ul><li>Follow NSSW standards across all customer touchpoints.</li><li>Attend to high-profile and major fleet customers.</li><li>Promptly receive and greet customers, ensuring their needs are clearly understood.</li><li>Conduct a proper inventory of the customer’s vehicle and accurately record requirements.</li><li>Update and maintain the customer database.</li><li>Re-confirm job requirements, repair details, costs, and delivery time, securing customer approval.</li><li>Arrange joint test drives with customers when required.</li><li>Prepare clear and legible job advice and create job cards.</li><li>Monitor job progress and follow up regularly.</li><li>Provide timely feedback to customers regarding additional repairs, delays, and obtain necessary approvals.</li><li>Brief customers on warranty coverage and service contract entitlements.</li><li>Promote service contracts and other value-added service products (upselling).</li><li>Ensure job cards are closed on time.</li><li>Confirm vehicles are cleaned and ready for delivery as per the agreed date and time.</li><li>Notify customers in advance of any delivery delays.</li><li>Explain completed work and charges to customers, ensure payment is received, and deliver the vehicle.</li><li>Achieve financial and non-financial targets, including labour sales, CSI, RO numbers, and service campaign objectives.</li><li>Develop and maintain long-term customer relationships to enhance retention.</li><li>Handle customer complaints with urgency and escalate to superiors when necessary.</li><li>Respond to customer queries promptly and professionally.</li><li>Ensure all pending job cards are closed within the set timeframe.</li></ul>

Rapido Garage

Job Summary:We are seeking an experienced and customer-focused Senior Service Advisor to join our growing garage. The ideal candidate should have an established customer base and a proven track record of delivering exceptional service in the automotive repair industry. This role is responsible for managing service operations, maintaining strong customer relationships, and ensuring smooth coordination between customers and workshop teams.Key Responsibilities:Customer Relationship Management:<ul><li>Maintain and grow an existing customer portfolio by providing personalized service and follow-ups.</li><li>Act as the main point of contact for VIP and regular customers, ensuring high satisfaction and retention.</li><li>Handle customer inquiries, complaints, and service feedback professionally.</li></ul>Service Operations:<ul><li>Schedule and manage daily service bookings and walk-ins efficiently.</li><li>Generate job cards, explain repair estimates, and get necessary approvals.</li><li>Coordinate with technicians to ensure timely and quality job execution.</li><li>Monitor repair progress and keep customers updated on job status.</li></ul>Sales and Upselling:<ul><li>Identify customer needs and recommend appropriate services or products.</li><li>Promote seasonal offers, preventive maintenance packages, and value-added services.</li><li>Achieve monthly sales targets set by management.</li></ul>Documentation &amp; Reporting:<ul><li>Ensure all documentation, estimates, invoices, and customer communications are clear and accurate.</li><li>Report daily activities, job status, and customer concerns to the Service Manager.</li></ul>Team Coordination:<ul><li>Guide and support junior advisors and reception staff.</li><li>Work closely with workshop supervisors to ensure job quality and efficiency.</li></ul>Requirements:<ul><li>Minimum 5 years of experience as a Service Advisor in an auto garage or dealership.</li><li>Existing customer base is highly preferred and will be considered a strong asset.</li><li>Strong communication skills in English (Arabic or other languages is a plus).</li><li>Sound technical knowledge of automotive repairs and service processes.</li><li>Ability to multitask, handle pressure, and solve problems quickly.</li><li>Proficiency in garage management systems</li></ul>Benefits:<ul><li>Competitive salary + performance-based incentives</li><li>Commission on customer retention and upselling</li><li>Health insurance and annual leave</li><li>Career growth opportunities in a fast-growing garage</li></ul>Job Type: Full-timePay: From AED6,000.00 per month

Senior Service Advisor

CARPI AUTO CARE CENTER

Job Title: Automobile Workshop Arabic Service Advisor Location: UAE Salary: Negotiable Benefits: Company Visa, Medical/Insurance, Benefits as per UAE Labor LawAbout the RoleWe are looking for an experienced and customer-oriented Auto-Workshop Service Advisor to join our team. The ideal candidate will act as the main point of contact between customers and the workshop, ensuring a smooth service experience from vehicle check-in to delivery. This role requires strong communication skills, technical knowledge, and the ability to manage customer expectations effectively.Responsibilities<ul><li>Greet and assist customers in a professional and friendly manner.</li><li>Record customer concerns and translate them into accurate repair orders for the workshop.</li><li>Coordinate with technicians to ensure timely service completion and quality checks.</li><li>Provide accurate cost estimates and explain service details to customers.</li><li>Follow up with customers for approvals and post-service feedback.</li><li>Maintain detailed service records and update the CRM or ERP system.</li><li>Handle customer complaints and ensure maximum satisfaction.</li><li>Work closely with the workshop team to ensure smooth daily operations.</li></ul>Qualifications<ul><li>Diploma or Degree in Automotive Engineering, Business Administration, or a related field.</li><li>Minimum 2 years of experience as a Service Advisor in the UAE automotive industry.</li><li>Strong understanding of mechanical and electrical vehicle systems.</li><li>Proficiency in English; Arabic language skills are an advantage.</li><li>Excellent communication, multitasking, and customer service skills.</li><li>Knowledge of ERP or automotive workshop management software preferred.</li></ul>Why Join Us<ul><li>Work in a professional and dynamic automotive environment.</li><li>Competitive salary with comprehensive benefits.</li><li>Career growth opportunities within an expanding organization.</li></ul>Job Types: Full-time, PermanentLanguage:<ul><li>Arabic (Preferred)</li></ul>

Arabic Service Advisor (Garage)

Explore 5534+ Service advisor in Dubai this November. Find roles across top companies and apply now to boost your career.

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Senior Service Advisor

Arabic Service Advisor (Garage)