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service advisor

Ali & Sons Holding LLC

About the Role We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales. Key Responsibilities <ul><li>Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.</li><li>Coordinate with the Foreman on required work and ensure accurate documentation in the DMS.</li><li>Keep customers updated through regular follow-ups and provide service advice on vehicle needs.</li><li>Review service history to validate current repair requests and warranty eligibility.</li><li>Obtain repair approvals and maintain proper evidence.</li><li>Resolve customer concerns in coordination with the Customer Relations team.</li><li>Monitor and update WIP reports regularly.</li><li>Ensure compliance with health and safety procedures and maintain a professional image.</li><li>Perform additional duties as assigned by the Service Manager.</li><li>KPIs: Achieve labor and parts sales targets.</li><li>Customer Satisfaction Index (CSI) scores.</li><li>Completion of required online training.</li><li>Management of WIP and reduction of unjustified job cards.</li></ul> Qualifications <ul><li>2-5 years' experience as a Service Advisor in the automotive industry (UAE experience preferred).</li><li>Strong knowledge of vehicle servicing and warranty procedures.</li><li>Excellent communication and customer service skills.</li><li>Fluency in English (Arabic is an advantage).</li><li>Proficiency in MS Office and dealership management systems (DMS).</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul>Referrals increase your chances of interviewing at Ali & Sons Holding LLC.

Service Advisor

CHANEL

<div>
 
 Your role @ CHANEL
 
 
 
 At CHANEL, we aim to provide an unsurpassed luxury experience to clients worldwide. Critical to this ambition, Client Care is an important interface that extends the client relationship beyond the boutiques and provides seamless and accessible client care with personalized human touch for a unique and differentiated CHANEL experience.
 
 
 With advancing technological innovations, increasing expectations of clients, and a demand for a seamless omni-channel experience, there is growing importance and reliance on our Client Care teams as a crucial service touchpoint. The Client Care team will complement the boutiques by providing the first level of luxury support to clients, delivering a memorable CHANEL brand experience with exceptional client care built on quality, trust and empathy.
 
 
 The Client Service Advisor (CSA) will act as the first line of contact in addressing clients&rsquo; queries and needs, playing a crucial role in delivering the unique CHANEL experience. Key to your success in this role will be your ability to provide a wide range of services and product advisory, while delivering unsurpassed client service at all times, across all channels. You will need to thoroughly understand CHANEL&rsquo;s products and heritage, flexibly address clients&rsquo; needs by telling engaging story and collaborating with various internal stakeholders (i.e., boutique staff and functional teams).
 
 
 
 The impact you can create at CHANEL
 
 
 
 
 <ul>
 <li>
 The main responsibility is to act as the first line of contact in addressing clients' inquiries and needs, dedicating the majority of workdays to handling cases independently; proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed.
 </li>
 <li>
 Engage clients and build long-term relationships by going the extra mile, keeping in mind clients&rsquo; satisfaction as a core service value.
 </li>
 <li>
 Demonstrate sound understanding and knowledge of CHANEL&rsquo;s products and services to be able to address majority of daily inquiries.
 </li>
 <li>
 Assess whether a client issue can be resolved immediately in accordance with company policies; in the event that a complex case necessitates case consultation, prepare a handling proposal for facilitating a case discussion with a Senior Client Service Advisor.
 </li>
 <li>
 Build strong relationships with boutiques and strengthen collaborative partnership to ensure smooth operations as well as seamless and consistent client experience.
 </li>
 <li>
 Simplify the servicing experience by supporting clients through guided navigation, troubleshooting, personalized assistance and take part in providing advanced services ride on enhanced service catalog.
 </li>
 <li>
 Ensure clear and complete handover or escalation of cases from Client Care to the respective functional teams; deliver concise and accurate data and insights gathered from clients.
 </li>
 <li>
 Assist internal teams with their strategies by acting as an official communication channel for outbound engagements with clients (e.g., events &amp; campaign).
 
 
 
 </li>
 </ul>
 
 You are energized by&hellip;
 
 
 
 
 <ul>
 <li>
 Creating exceptional client experience moments to ensure an unsurpassed luxury experience for existing and prospective clients.
 </li>
 <li>
 Solving challenges and addressing queries by collaborating and leveraging extensive product and system knowledge that exists across divisions and markets.
 </li>
 <li>
 Exploring and learning how to navigate various systems and channels, accurately capture both qualitative and quantitative client insights to drive a truly seamless experience for your clients.
 </li>
 <li>
 Adopting new technologies and highlighting their benefits to encourage clients to utilize them, resolve problems, and address their needs.
 </li>
 <li>
 An environment that advocates listening, co-creation, inclusiveness, client-centricity and agility in developing holistic solutions.
 </li>
 <li>
 A workplace that provides you with opportunities to develop and supports you to be at your best.
 
 
 
 </li>
 </ul>
 
 What You Can Bring To The Team&hellip;
 
 
 
 
 <ul>
 <li>
 Demonstrated client care experience and the ability to proactively address clients&rsquo; needs and resolve issues independently.
 </li>
 <li>
 Excellent interpersonal and communication skills; ability to engage clients and build strong relationships internally and externally.
 </li>
 <li>
 A positive attitude, empathy and resilience when addressing clients&rsquo; queries and needs.
 </li>
 <li>
 Demonstrated adaptability to a variety of circumstances, creative problem solving and quick thinking to address queries and issues.
 </li>
 <li>
 Possesses a &lsquo;growth mindset&rsquo; and is self-motivated; demonstrates relentless curiosity to learn, willingness to reflect and embrace continuous self-improvement and development.
 
 
 
 </li>
 </ul>
 
 What you will learn / What CHANEL can offer you&hellip;
 
 
 
 
 <ul>
 <li>
 Opportunity to be part of a growing team that is focused on setting up and strengthening the client care experience in CHANEL.
 </li>
 <li>
 Career and developmental opportunities in line with your aspirations; opportunity to grow with the House and to learn about CHANEL&rsquo;s dynamic business.
 </li>
 <li>
 Exposure to a comprehensive and thoughtful client care operations environment and to the platforms, technology and systems used to drive this function.
 
 
 
 </li>
 </ul>
 
 At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.
 
</div>

Client Service Advisor

<div><div>Your role @ CHANEL</div><div></div><div>
At CHANEL, we aim to provide an unsurpassed luxury experience to clients worldwide. Critical to this ambition, Client Care is an important interface that extends the client relationship beyond the boutiques and provides seamless and accessible client care with personalized human touch for a unique and differentiated CHANEL experience.</div><div></div><div>
With advancing technological innovations, increasing expectations of clients, and a demand for a seamless omni-channel experience, there is growing importance and reliance on our Client Care teams as a crucial service touchpoint. The Client Care team will complement the boutiques by providing the first level of luxury support to clients, delivering a memorable CHANEL brand experience with exceptional client care built on quality, trust and empathy.</div><div></div><div>
The Client Service Advisor (CSA) will act as the first line of contact in addressing clients&rsquo; queries and needs, playing a crucial role in delivering the unique CHANEL experience. Key to your success in this role will be your ability to provide a wide range of services and product advisory, while delivering unsurpassed client service at all times, across all channels. You will need to thoroughly understand CHANEL&rsquo;s products and heritage, flexibly address clients&rsquo; needs by telling engaging story and collaborating with various internal stakeholders (i.e., boutique staff and functional teams).</div><div></div><div>
The impact you can create at CHANEL</div><ul><li>
The main responsibility is to act as the first line of contact in addressing clients' inquiries and needs, dedicating the majority of workdays to handling cases independently; proactively solve issues while delivering a differentiated experience at every touchpoint and ensuring service standards are observed.</li><li>
Engage clients and build long-term relationships by going the extra mile, keeping in mind clients&rsquo; satisfaction as a core service value.</li><li>
Demonstrate sound understanding and knowledge of CHANEL&rsquo;s products and services to be able to address majority of daily inquiries.</li><li>
Assess whether a client issue can be resolved immediately in accordance with company policies; in the event that a complex case necessitates case consultation, prepare a handling proposal for facilitating a case discussion with a Senior Client Service Advisor.</li><li>
Build strong relationships with boutiques and strengthen collaborative partnership to ensure smooth operations as well as seamless and consistent client experience.</li><li>
Simplify the servicing experience by supporting clients through guided navigation, troubleshooting, personalized assistance and take part in providing advanced services ride on enhanced service catalog.</li><li>
Ensure clear and complete handover or escalation of cases from Client Care to the respective functional teams; deliver concise and accurate data and insights gathered from clients.</li><li>
Assist internal teams with their strategies by acting as an official communication channel for outbound engagements with clients (e.g., events &amp; campaign).</li></ul><div></div><div>
You are energized by&hellip;</div><ul><li>
Creating exceptional client experience moments to ensure an unsurpassed luxury experience for existing and prospective clients.</li><li>
Solving challenges and addressing queries by collaborating and leveraging extensive product and system knowledge that exists across divisions and markets.</li><li>
Exploring and learning how to navigate various systems and channels, accurately capture both qualitative and quantitative client insights to drive a truly seamless experience for your clients.</li><li>
Adopting new technologies and highlighting their benefits to encourage clients to utilize them, resolve problems, and address their needs.</li><li>
An environment that advocates listening, co-creation, inclusiveness, client-centricity and agility in developing holistic solutions.</li><li>
A workplace that provides you with opportunities to develop and supports you to be at your best.</li></ul><div> 
What you can bring to the team&hellip;</div><ul><li>
Demonstrated client care experience and the ability to proactively address clients&rsquo; needs and resolve issues independently.</li><li>
Excellent interpersonal and communication skills; ability to engage clients and build strong relationships internally and externally.</li><li>
A positive attitude, empathy and resilience when addressing clients&rsquo; queries and needs.</li><li>
Demonstrated adaptability to a variety of circumstances, creative problem solving and quick thinking to address queries and issues.</li><li>
Possesses a &lsquo;growth mindset&rsquo; and is self-motivated; demonstrates relentless curiosity to learn, willingness to reflect and embrace continuous self-improvement and development.</li></ul><div></div><div>
What you will learn / What CHANEL can offer you&hellip;</div><ul><li>
Opportunity to be part of a growing team that is focused on setting up and strengthening the client care experience in CHANEL.</li><li>
Career and developmental opportunities in line with your aspirations; opportunity to grow with the House and to learn about CHANEL&rsquo;s dynamic business.</li><li>
Exposure to a comprehensive and thoughtful client care operations environment and to the platforms, technology and systems used to drive this function.</li></ul><div></div><div>
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.</div></div>

Para Specialty Coffee

Job SummaryWe are seeking a customer-focused Automotive/Marine Service Advisor to act as the primary point of contact between customers and the workshop. The ideal candidate will be responsible for understanding customer concerns, coordinating with technicians, preparing service estimates, and ensuring high levels of customer satisfaction throughout the service process.Key Responsibilities<ul><li>Greet customers and understand boats service or repair requirements</li><li>Create and manage job cards with accurate customer complaints and boat details</li><li>Provide clear explanations of recommended services and repairs</li><li>Prepare service estimates and obtain customer approvals</li><li>Coordinate with technicians to ensure timely and accurate repairs</li><li>Update customers on service progress and delays</li><li>Handle customer complaints professionally and escalate when necessary</li><li>Ensure warranty policies and procedures are followed correctly</li><li>Prepare invoices and ensure proper documentation upon job completion</li><li>Maintain service history and records in the system</li></ul>Requirements &amp; Qualifications<ul><li>Diploma or Bachelor&rsquo;s degree in Automotive / Mechanical Engineering (preferred)</li><li>Minimum 2&ndash;5 years experience as a Service Advisor in an automotive/marine service center</li><li>Strong knowledge of automotive/marine repair and maintenance processes</li><li>Excellent communication and customer service skills</li><li>Ability to explain technical issues in a simple manner</li><li>Experience with workshop management systems or ERP software</li><li>Strong organizational and multitasking abilities</li><li>Valid UAE driving license is an advantage</li><li>Arabic speaking is an advantage</li></ul>Skills &amp; Competencies<ul><li>Customer service excellence</li><li>Problem-solving and decision-making</li><li>Time management</li><li>Team coordination</li><li>Attention to detail</li><li>Ability to work under pressure</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

Automotive /Marine Service Advisor

Carzilla auto service

Job Summary:We are seeking a highly motivated, customer-focused Automotive Senior Service Advisor to join our dynamic team. The ideal candidate will be responsible for acting as the liaison between customers and the service technicians, ensuring that automotive issues are accurately understood and addressed, while providing top-tier customer service and building lasting relationships.Key Responsibilities:<ul><li>Greet customers in a professional and courteous manner upon arrival.</li><li>Accurately document customer concerns and vehicle symptoms.</li><li>Prepare repair orders by describing symptoms, problems, and causes discovered during inspection.</li><li>Provide cost estimates and clearly explain them to customers.</li><li>Coordinate with service technicians to determine repair timelines and keep customers informed throughout the process.</li><li>Recommend necessary services and maintenance based on manufacturer guidelines and customer history.</li><li>Maintain customer satisfaction by providing clear communication, timely updates, and follow-up after service completion.</li><li>Handle warranty claims and verify coverage as needed.</li><li>Ensure all repair orders are properly closed and invoiced.</li><li>Maintain knowledge of automotive products and services to effectively answer questions and provide solutions.</li></ul>Requirements:<ul><li>Proven experience as an Automotive Service Advisor or similar role.</li><li>Strong customer service and communication skills.</li><li>Working knowledge of automotive systems and repair procedures.</li><li>Ability to understand and explain technical details to non-technical customers.</li><li>Proficiency with service software..</li><li>Strong organizational and multitasking abilities.</li><li>High school diploma or equivalent; technical training or ASE certification a plus.</li><li>Valid driver&rsquo;s license with a clean driving record.</li></ul>Preferred Qualities:<ul><li>A passion for cars and a desire to help others.</li><li>Positive attitude and a strong team player.</li><li>Sales experience or upselling ability is a bonus.</li><li>Bilingual skills are a plus.</li></ul>Benefits:<ul><li>Competitive salary plus commission</li><li>Health insurance</li><li>Paid vacation</li><li>Ongoing training and career advancement opportunities</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: AED5,000.00 - AED6,000.00 per monthLanguage:<ul><li>ARABIC (Required)</li></ul>

AUTOMOTIVE SENIOR SERVICE ADVISOR

Commercial Bank of Dubai

Responsible for addressing customer needs, queries, and complaints, in an accurate and timely manner. The job holder is also responsible for the sales of assets and liability products. Principal Accountabilities: Work Management: Act as first point of contact in understanding customer s requirements, queries and assist walk-in customers to select appropriate service. Ensure to serve the customer with token, and encourage customer o use our digital channels. Ensure to provide customer statement and letters within TAT Receive customer requests through Operational CRM eForms &amp; KOFAX and execute for next steps with required original documents. Account Maintenance activities (EmiratesID Update, Passport Update, Contact Details Update and etc.) Remittances (Smart Form &amp; Manual Form) Standing order Trade Finance service documents Special Cheque Book requests Cheque Book delivery &amp; Returned Cheque Book handling (in not centralized branches) Returned Cheque process handling Stop payment instructions and execution CDM ,and ATM cash dispute Locker visit and maintenance Contact details update Statement request Trade license update PDC removal request Support PSAs for the onboarding and/or selling of products to new and existing customers which include products such as, CASA, Deposits, Loans and Credit Cards etc. with using the relevant systems in the branch. Ensure that all product applications are filled accurately, within the agreed timeframe and all the required documents are obtained and information entered captured correctly in the system to avoid re-work. Ensure that all customer applications submitted through the system within CBD policy guidelines. Proactively call existing and new customers and make agreed target number of appointments per week to review customer needs and make sales of other suitable CBD products. Review customer s database and explore opportunities for the sales of other suitable CBD products. Attend all relevant sales and service meetings (as appointed) to review performance and share best practice ideas. Register customers visiting Safe Deposit Locker, verify signature and accompany customer to the Vault to facilitate the locker access. Receive, register, and maintain a balance report on a daily basis against the physical stock (Cheque Books, Credit cards, Debit Cards, Returned Cheques etc.) held with BOM (under dual custody). At end of the day balance all the Kofax /Eform items with report and forwarded to CAU with acknowledgment Help Business segment customers for handling their Account related service requests, account opening needs Service and Quality Proactively help customers to reduce their waiting time. Ensure customers are on-boarded (new accounts) and served within prescribed SLAs. Ensures that all customer problems/complaints/queries are handled efficiently and according to standards and high level of service quality using the Operational CRM System.

Customer Service Advisor

Specialism: IFS - Internal Firm Services - OtherJob Description & Summary: At PwC, our people in property management focus on providing strategic advice and solutions for clients in the real estate industry, helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions, leasing, asset management, and development projects.In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.Position summary: To handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.Primary duties and responsibilitiesFinancial<ul><li>Adhere to the allocated budget for the administrative function of the office</li></ul>Customer<ul><li>Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately</li><li>Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.</li></ul>Internal Process<ul><li>Assist with visitor check-in process</li><li>Maintain visitor and caller logs</li><li>Coordinate with mailroom for outside delivery/courier services with the help of Office administrators</li><li>Answer queries from visitors and callers, and refers them to the appropriate person</li><li>Perform general maintenance of the reception area</li><li>Co-ordinate with Security where relevant</li><li>Support office manager in events planning and organization</li><li>Act in accordance with regulations</li><li>Perform other administrative duties as required</li><li>Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met</li><li>Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed</li></ul>Education: High school certificate (equivalent) or Bachelor's degreeLanguage: Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plusOverall Experience: Min 3 years of experience in customer service related role such as front desk or receptionist roleSpecific Skills<ul><li>Experience with a professional services firm is an advantage</li><li>Knowledge and Skills</li><li>Strong organizational skills</li><li>Excellent oral communication and interpersonal skills</li><li>Must possess a professional telephone manner</li><li>Demonstrated ability to work under pressure</li><li>Demonstrated ability to work on own initiative</li><li>Demonstrated team player</li><li>Must possess a warm, friendly and professional demeanor</li><li>Basic PC skills on excel and word</li><li>Basic keyboard skills (at least 25 wpm)</li></ul>

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2958 service advisor jobs IN Dubai

Service Advisor

Client Service Advisor

Client Service Advisor

Automotive /Marine Service Advisor

AUTOMOTIVE SENIOR SERVICE ADVISOR

Customer Service Advisor

Customer Service Advisor