customer service representative Jobs in Giza Egypt

customer service representative

sales csr

call center agent

call center specialist Jobs in Giza Egypt

call center specialist

contact center agent

contact center agent banking

NOK Human Capital

<div>
 
 
 NOK Human Capital is Hiring!
 
 
 
 
 
 
 We&rsquo;re looking for Call Center Agents to join one of the biggest and most well-known banks in Egypt.
 
 
 
 
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 Location:
 
 Mohandessin (On-site)
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 Shifts:
 
 24/7 Rotational with rotational days off
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 Requirements:
 
 
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 University Graduates
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 English level: B2
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 Previous Customer Service experience from 1 to 2 years is a must.
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 Benefits:
 
 
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 Gross Salary:
 
 based on experience
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 Social &amp; Medical Insurance
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Contact Center Agent (Banking)

HSBC

<div>
 As a Contact Center Agent at HSBC, you will be the first point of contact for customers, providing professional support and solutions through inbound and outbound interactions. You will handle inquiries related to banking products and services, resolve issues efficiently, and ensure a positive customer experience while maintaining compliance with HSBC policies and regulatory standards.
 
 
 
 Key Responsibilities:
 
 &bull; Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
 
 &bull; Provide accurate information on HSBC products, services, and procedures.
 
 &bull; Identify customer needs and offer appropriate solutions or escalate when necessary.
 
 &bull; Ensure all interactions comply with HSBC's service standards and regulatory requirements.
 
 &bull; Maintain accurate records of customer interactions and transactions.
 
 &bull; Contribute to team goals by achieving individual performance targets.
 
 Skills &amp; Competencies:
 
 &bull; Strong communication and active listening skills.
 
 &bull; Customer service orientation with problem-solving ability.
 
 &bull; Ability to multitask and manage time effectively in a fast-paced environment.
 
 &bull; Team player with adaptability to changing business needs.
 
 
 
 Requirements:
 
 &bull; Must be a graduate with a bachelor's degree
 
 &bull; Proficient in English, with strong reading, writing, and speaking abilities
 
 &bull; Ability to work flexible hours, including rotational shifts
</div>

Contact Center Agent

<div>
 
 If you&rsquo;re looking for a career where you can make a real impression, join HSBC and discover how valued you&rsquo;ll be.
 
 
 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
 
 
 We are currently seeking an experienced professional to join our team in the role of
 
 UKCS Agent
 
 
 
 
 Principal responsibilities
 
 
 
 
 Impact on the Business
 
 
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 Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer&rsquo;s issues at first contact where possible.
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 Delivers what is promised in line with customer expectations
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 Offers value added products and services based on customer needs analysis and ensures customer understanding of those products
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 Customers / Stakeholders
 
 
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 Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications
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 Generating customer loyalty through strong knowledge of key products and services
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 Owns and resolves issues and understands how and when to escalate
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 Leadership &amp; Teamwork
 
 
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 Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values
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 Values diversity amongst team
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 Operational Effectiveness &amp; Control
 
 
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 Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres
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 Maintains HSBC internal control standards
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 Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres
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 Qualifications - External
 
 
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 Must be university graduate in any discipline
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 Must be Fluent to Native Like Speaker in English
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 Open to working flexible shifting schedules and night and overnight shifts
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 Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
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 Takes pride in delivering what is promised in line with the customer and service expectations
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 Wants to do a good job, is concerned about getting it right for the customer and checks everything is in order
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 Ability to work in a high-volume, fast paced environment is required
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 Proficiency with personal computers and basic software packages and specialised applications
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 Excellent communication skills and is polite and friendly at all times
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 Displays patience and empathy
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 Must have residency in Cairo
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 You&rsquo;ll achieve more when you join HSBC.
 
 
 
 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
 
 
 
</div>

Customer Service Representative

justclean

Job Summary:We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound chats and outbound calls to assist customers, resolve inquiries, provide information, and ensure a high level of customer satisfaction. This role requires excellent communication skills, patience, and a problem-solving mindset.Requirements:<ul><li>Bilingual (Arabic/English) abilities are a Must.</li><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in a call center or customer service role preferred.</li><li>Strong verbal and written communication skills.</li><li>Good listening and problem-solving abilities.</li><li>Ability to handle high chats/OB Calls volumes and work in a fast-paced environment.</li><li>Basic computer and typing skills.</li><li>Flexibility to work shifts, including evenings, weekends, and holidays if required.</li></ul>Key Responsibilities:<ul><li>Answer Chats and respond to customer inquiries in a professional manner.</li><li>Make outbound calls to follow up on customer issues, provide support, or promote services/products.</li><li>Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.</li><li>Maintain up-to-date knowledge of products, services, and promotions.</li><li>Enter and update customer information in the database accurately.</li><li>Meet or exceed daily Chats/OB Calls quotas and quality assurance benchmarks.</li><li>Escalate complex issues to the supervisor or relevant department as needed.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Follow communication scripts and adhere to company policies and procedures.</li></ul>Preferred Skills:<ul><li>Knowledge of CRM systems or call center software.</li></ul>Job Type: Full-timePay: E&pound;10,000.00 per month

Call Center Agent

Al-Mansour Automotive

<div>
 
 
 Job Summary:
 
 
 
 
 
 
 We are seeking a Call Center Agent to manage outbound calls in a timely and professional manner. The ideal candidate will be an excellent communicator, patient, and customer-focused, capable of handling inquiries, complaints, and support issues efficiently while maintaining a positive attitude.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
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 Make outbound and follow-up calls promptly and professionally.
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 Follow communication scripts when handling different topics.
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 Respond to customer inquiries in a timely manner.
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 Record and update accurate customer information and feedback.
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 Document all call details according to standard operating procedures.
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 Upsell services and retain customers when possible.
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 Meet performance goals for call handling and quality.
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 Escalate and report issues or customer feedback to supervisors or relevant departments when necessary.
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 Requirements:
 
 
 
 
 
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 Educational Background:
 
 Bachelor&rsquo;s degree.
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 Excellent English verbal communication skills
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 Previous experience in a customer support role.
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 Strong phone, verbal, and written communication skills with active listening.
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 Comfortable working with computers and CRM or SAP systems (preferred).
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 Ability to work flexible shifts, including weekends and holidays.
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 Patience, customer focus, and adaptability to different personality types.
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 Familiarity with Microsoft Office.
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 Ability to multitask and speed typing skills.
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</div>

Call Center Specialist

Bayantech

<div>
 We are seeking a Senior AI Engineer to lead the design, development, and optimization of advanced AI systems. The ideal candidate has proven experience in LLM fine-tuning, custom model training, and RAG (Retrieval-Augmented Generation), with a strong foundation in machine learning, NLP, and multimodal AI (speech, text, and vision).
 
 
 You will work closely with our R&amp;D team to deliver production-grade AI solutions across projects such as voice AI agents, translation automation, localization platforms, and real-time inference systems. The role also involves mentoring junior engineers and collaborating with backend and DevOps teams to ensure performance, scalability, and deployment reliability.
 
 
 
 Job Description :
 
 
 
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 Design, develop, and deploy AI agents capable of performing autonomous tasks.
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 Build and fine-tune solutions using LLMs (e.g., OpenAI, Gemini, Claude, Mistral, LLaMA).
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 Proficient in Retrieval-Augmented Generation (RAG) systems and experienced with vector databases, leveraging these technologies to enhance AI model performance and scalability
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 Implement communication between agents using agent orchestration frameworks.
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 Automate workflows for sales, project management, accounting, and localization.
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 Collaborate with backend and frontend teams to integrate AI services.
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 Conduct prompt engineering and evaluation of model outputs.
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 Ensure the scalability and performance of AI systems in production environments.
 
 
 
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 Requirements:
 
 
 
 7+ years of experience in AI, NLP, or ML system development.
 
 
 Proven expertise in LLM training and fine-tuning (GPT, LLaMA, Mistral, Falcon, etc.).
 
 
 Hands-on experience with RAG pipelines and vector databases (FAISS, Pinecone, Qdrant, Weaviate).
 
 
 Strong Python skills and proficiency in PyTorch or TensorFlow.
 
 
 Experience building and deploying custom AI models for text or speech.
 
 
 Knowledge of transformer architectures, tokenization, and quantization.
 
 
 Practical use of OpenAI API, Hugging Face, and LangChain.
 
 
 Experience integrating models via FastAPI, Flask, or NestJS microservices.
 
 
 Familiarity with MLOps, Docker, CI/CD, and cloud environments (AWS/GCP/Azure).
 
 
 Strong foundation in deep learning, statistics, and data preprocessing.
 
 
 Excellent communication and leadership skills to guide junior AI engineers.
 
 
 
 Nice to Have:
 
 
 
 Experience with speech models (Deepgram, Whisper, Piper).
 
 
 Familiarity with Twilio, Asterisk, or WebSocket-based AI streaming.
 
 
 Knowledge of localization automation and translation quality scoring.
 
 
 Understanding of LangGraph, CrewAI, or multi-agent frameworks.
 
 
 Exposure to multi-GPU training and on-premise optimization.
</div>

Senior AI Engineer (Hybrid)

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
JOB PURPOSE:. 
To execute and implement the assigned changes and tasks related to applications in domain from both technical and functional perspectives.
Description 
Functional 
1.Perform the assigned project technical tasks related to applications in domain and report any risks that may affect the project deliverables. 
2.Handle the in scope applications updates, upgrades and certifications over test environment to ensure that applications are up to date and fully supported &ndash; with involvement of Test Environment Management support whenever needed. 
3.Work closely with technical vendors to gain the required knowledge and the understanding of the applications in domain. 
Problem Management 
4.Provide the needed support related to the applications in domain to the dedicated production support team to address production crisis without direct access to production environment. 
Policies, Processes and Procedures 
5.Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner. 
Compliance 
6.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks. 
Day- to-day operations 
7.Follow the day-to-day operations related to own jobs in the Application Management, Development &amp; Digital Solutions department to ensure continuity of work. 

</div><div></div><div>Qualifications<div></div> 
Qualifications &amp; Experience 
 Bachelor&rsquo;s degree in Engineering, Computer science or equivalent 
 2-4 years of experience in Information Technology. 
 Banking experience is an added value
Skills 
 Very good command of English (writing and spoken). 
 Good analytical and technical design skills.<div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Work Locations: B219 - Financial District, Smart Village, Cairo - Alex Desert Road</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

ENTERPRISE APPLICATIONS SPECIALIST

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