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contact center agent

Acacia Advanced Medical Center

The Call Center Agent is responsible for handling patient calls and providing accurate information, guidance, and assistance in a professional and compassionate manner. This role involves managing inbound and outbound calls, addressing patient concerns, and ensuring a high level of customer service to support the hospital&rsquo;s operations.Key Responsibilities:<ul><li>Answer incoming calls from patients and provide accurate, satisfactory responses to their queries, appointment requests, or concerns.</li><li>Handle and de-escalate situations involving dissatisfied or distressed patients, offering empathy, assistance, and suitable solutions.</li><li>Make outbound calls to patients to confirm appointments, follow up on care, or share information about new services, hospital updates, and policies.</li><li>Guide patients in navigating hospital services, understanding procedures, or using online appointment and information systems.</li><li>Review patient records or accounts to provide updates regarding appointments, billing, insurance coverage, or other relevant matters.</li><li>Coordinate with relevant hospital departments to ensure accurate and timely responses to patient inquiries.</li><li>Collaborate with fellow call center staff to improve service quality and patient satisfaction.</li><li>Assist in training new call center staff, ensuring they are familiar with hospital policies, patient communication protocols, and service standards.</li></ul>Job Type: Full-timePay: AED4,500.00 - AED5,500.00 per monthWork Location: In person

Call Center Agent (Healthcare)

La Verde Property Management

La Verde Property Management is looking for a motivated and customer-focused Call Center Executive to join our growing team in Abu Dhabi. The ideal candidate will be responsible for handling inbound and outbound calls, assisting clients with property inquiries, scheduling viewings, and providing excellent customer service. You will act as the first point of contact for clients, ensuring all inquiries related to property rentals, sales, maintenance, and services are handled professionally and efficiently.Key Responsibilities:<ul><li>Handle incoming and outgoing calls from clients and property owners.</li><li>Provide accurate information about available properties, services, and company offerings.</li><li>Schedule property viewings and follow up with potential clients.</li><li>Maintain and update customer records in the CRM system.</li><li>Coordinate with the sales, leasing, and property management teams.</li><li>Resolve customer inquiries and ensure high levels of customer satisfaction.</li><li>Follow up on leads and assist in generating new business opportunities.</li></ul>Requirements:<ul><li>Proven experience in a call center or customer service role (real estate experience is a plus).</li><li>Excellent communication and interpersonal skills.</li><li>Ability to handle multiple calls and work in a fast-paced environment.</li><li>Good computer skills and familiarity with CRM systems.</li><li>Fluency in English (Arabic is an advantage).</li><li>Positive attitude and strong problem-solving skills.</li></ul>Job Type: Full-timeWork Location: In personWork Location: In person

Call Centre Agent

Abu Dhabi ports

<div>The Contact Centre Officer is responsible for delivering high‑quality and consistent customer support across all customer interaction channels, including inbound and outbound calls, emails, online chat, webforms, digital platforms, and any other communication channel available in the Contact Center, within a 24/7 shift‑based operational environment.
The role focuses on handling customer inquiries, requests, feedback, and complaints; managing and resolving cases through the CRM system; and ensuring adherence to approved service quality standards, customer experience guidelines, and data privacy requirements.
The Contact Centre Officer leverages digital and AI‑enabled tools to support efficient case handling, improve response accuracy, and enhance overall customer experience, while ensuring human validation, professionalism, and customer satisfaction across all touchpoints.</div>
 <div><ul>Responsibilities: Handle customer inquiries, requests, feedback, and all case types professionally across all contact channels (calls, emails, chat, webforms, WhatsApp, etc.). 
Manage and resolve upset, challenging, or escalated customer situations with empathy and professionalism, in line with service recovery guidelines. 
Identify customer needs, clarify information, research issues, and provide accurate solutions or alternatives following approved procedures and scripts. 
Log, track, update, and close cases accurately in the CRM system and related databases within agreed SLAs. 
Manage large volumes of inbound and outbound interactions efficiently across omni‑channel platforms. 
Utilize AI-enabled tools and automation features (such as chatbots, knowledge base recommendations, sentiment analysis, and case categorization) to support efficient handling of customer interactions across all channels. 
Perform outbound calls, follow‑ups, call‑backs, surveys, or campaigns as assigned by the line manager. 
Maintain up‑to‑date knowledge of company services, policies, procedures, systems, and fleet information. 
Ensure confidentiality and compliance with data privacy, information security, and quality standards at all times. 
Liaise with internal focal points, departments, and management to ensure timely resolution of customer cases. 
Provide accurate information and updates to customers regarding the status of their inquiries or cases. 
Demonstrate flexibility to work day, night, weekend, and public holiday shifts as part of a 24/7 shift‑based operation. 
Support assigned tasks, projects, initiatives, or improvement activities related to customer service and customer experience. 
<li>
Comply with quality metrics, performance targets, and customer satisfaction objectives.</li></ul></div>
 <div><div><div><div><div><div><ul><li>Qualifications: Educational and Technical Qualifications: 
 
Excellent written and spoken skills in English &amp; Arabic. 
 
Demonstrated ability to be adaptable and flexible with the capacity to accept change. 
 
Demonstrated problem-solving skills and willingness to participate in process improvement projects. 
 
Basic understanding of AI-enabled customer service tools (e.g., chatbots, virtual assistants, smart routing, auto-suggestions, and knowledge management systems). 
 
Attentive, diplomatic and team player. 
 
Previous experience in customer support or contact center role. 
 
Strong phone and verbal communication skills along with active listening. 
 
Familiarity with CRM systems and practices. 
 
Customer focus and adaptability to different personality types. 
 
Ability to multi-task, set priorities and manage time effectively. 
 
Diploma or bachelor&rsquo;s degree. 
 
Language Skills: 
 
English and Arabic &ndash; Excellent Written and Spoken 
 
Years of Experience: 
 
2-3 years of experience 
 
Nature of Experience: 
 
2+ years of experience</li></ul></div></div></div></div></div></div>

Contact Center Officer

Uniquie Homes Worldwide Properties LLC

<ul><li>With at least 2-5 years experiences.</li><li>Answer calls and respond to emails</li><li>Handle customer inquiries both over the phone and by email</li><li>Research required information using available resources</li><li>Manage and resolve customer complaints</li><li>Provide customers with product and service information</li><li>Enter new customer information into system</li><li>Update existing customer information</li><li>Process orders, forms and applications</li><li>Identify and escalate priority issues</li><li>Route calls to appropriate resource</li><li>Follow up customer calls where necessary</li><li>Document all call information according to standard operating procedures</li><li>Complete call logs</li><li>Contact businesses or private individuals by phone</li><li>Maintain customer/potential customer data bases</li></ul>Job Types: Full-time, PermanentWork Location: In person

Call Center Agent Female

Marriott International

<div>Additional Information 
Job Number26061904 
Job CategoryRooms &amp; Guest Services Operations 
LocationPO Box 91888 Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

CID / Call Center Agent

RE/MAX Smart Concept

Job Title: Sales Agent, Abu DhabiWe are hiring a motivated and passionate Sales Agent to join our real estate team.The ideal candidate should have 6 months to 1 year of experience in sales or real estate and must be willing to learn, grow, and work in a target-driven environment.If you have more than 1 year of experience, your application will be rejected.Key Responsibilities: -Generate and follow up with potential leads -Contact clients and understand their property requirements -Present suitable property options to clients -Arrange and conduct property viewings -Maintain regular follow-ups with clients -Update leads, client details, and follow-ups in the CRM system -Support clients throughout the buying, selling, or leasing process -Achieve monthly sales targets and performance goalsWhat We Offer: -Fixed salary plus commission -In-house training and professional guidance -CRM support -Company lead support -Marketing support -Supportive and professional work environment -Career growth opportunitiesRequirements: -6 months to 1 year of sales or real estate experience -Strong communication and interpersonal skills -Confident, motivated, and target-oriented personality -Good client handling and follow-up skills -Basic computer and CRM knowledge -Willingness to learn and grow in the real estate industryLanguages: Knowledge of Arabic, Russian, Chinese, Japanese, English, or German will be an advantage.Job Type: Full-timePay: Fixed salary plus commissionInterested candidates may apply by sending their updated CV.darshika.chugh@remax-sc.comPay: AED2,000.00 - AED4,000.00 per hourExperience:<ul><li>Real estate : 1 year (Required)</li></ul>Language:<ul><li>Russian (Required)</li><li>German (Required)</li><li>Arabic (Required)</li><li>French (Preferred)</li></ul>License/Certification:<ul><li>Driving license (Preferred)</li></ul>Willingness to travel:<ul><li>100% (Required)</li></ul>Work Location: In person

Sales Agent

Dizzaract FZ LLC

01. ABOUT THE COMPANYDizzaract is a product-driven company operating at the intersection of gaming, digital platforms, and AI. We build and scale multiple products &mdash; including Farcana 2.0, Gamed, and FAR Labs &mdash; each exploring a different space, but united by a shared approach: moving fast, staying curious, and focusing on things that people actually use. We operate as a collaborative, non-hierarchical team where ideas are valued based on their impact, not their origin, and where AI is embedded across everything we build &mdash; from infrastructure to product decisions.02. ABOUT THE ROLEFAR Labs is building FAR AI &mdash; a high-performance decentralized AI inference network that transforms the global computing landscape by turning consumer and enterprise GPUs into a unified AI engine. Following a successful alpha launch in internet cafes across the UAE, we are scaling infrastructure to onboard large-scale gaming cafe fleets and top-tier data centers worldwide.We&rsquo;re looking for an AI Automation Engineer (Agent Systems Builder) who can design and deploy multi-agent systems that operate across the company &mdash; from internal workflows to product-level automation.This is a hands-on role focused on building structured, reliable AI systems. You will turn LLMs into coordinated agents that can reason, take action, and operate within defined environments.03. WHO YOU ARE<ul><li>LLM Engineer</li><li>You understand how language models actually work &mdash; tokenisation, logits, prompting, and system behaviour.</li><li>Agent Systems Builder</li></ul>You&rsquo;ve worked with or built multi-agent systems and understand orchestration, roles, and control flows.<ul><li>Automation Thinker</li></ul>You design systems that take action &mdash; not just generate outputs.You can wrap agents into APIs, manage integrations, and handle async workflows.You understand access control, permissions, and how to prevent unsafe behaviour in agent systems.04. RESPONSIBILITIES<ul><li>Backend Engineer</li><li>Security-Aware</li><li>Prompt Engineering &amp; System Design</li><li>Design structured, multi-layered prompt systems with context management, self-correction, and reliability controls.</li><li>AI Hub Development</li></ul>Build and configure internal AI systems (Claude, GPT, open-source models) connected to company data, tools, and APIs.<ul><li>Multi-Agent Architecture</li></ul>Design and implement hierarchical agent systems (orchestrators, specialised agents, execution layers) with clear responsibilities and control flows.Integrate AI agents with internal systems &mdash; CRM, databases, messaging platforms, CI/CD &mdash; enabling real actions and workflows.Build and maintain tools that allow agents to interact with external systems (APIs, services, internal infrastructure).05. REQUIREMENTS<ul><li>Integration &amp; Automation</li><li>Tooling &amp; Execution</li><li>Strong understanding of LLM internals (tokenisation, logits, temperature, system prompts, RAG).</li><li>Experience building or working with agent frameworks (LangChain, LangGraph, AutoGen, CrewAI, or custom systems).</li><li>Strong backend experience (Python or TypeScript).</li><li>Experience building APIs, handling async workflows, and integrating external systems.</li><li>Experience implementing function calling, tools, and agent execution workflows.</li><li>Understanding of prompt security, injection risks, and hallucination control.</li><li>Experience integrating AI systems into real business processes or products.</li></ul>06. NICE TO HAVE<ul><li>Experience building multi-agent systems in production.</li><li>Experience integrating agents with CRM, databases, or CI/CD pipelines.</li><li>Experience with Model Context Protocol (MCP) or similar tooling approaches.</li><li>Experience working in fast-paced or AI-first environments.</li></ul>07. WHAT WE OFFER<ul><li>Real ownership and direct impact on a global AI infrastructure product</li><li>Fast execution, low bureaucracy, and a highly collaborative, idea-driven team</li><li>Exposure to cutting-edge AI, distributed systems, and hardware-level optimization</li><li>Competitive salary with performance-based incentives</li><li>24 days annual leave, plus public holidays</li><li>Health insurance</li><li>Modern office in Yas Creative Hub</li><li>Continuous learning through real-world problem solving &mdash; not just theory</li><li>The opportunity to shape what you're working on and influence product direction</li><li>A diverse, open-minded team where ideas are genuinely heard</li></ul>08. HOW TO APPLYAs part of your application, please share:<ul><li>A diagram or description of a multi-agent system you've built (or would build).</li><li>An example of a complex prompt using tools/function calling.</li><li>Your approach to enforcing access control across agent systems.</li></ul>Application Question(s):<ul><li>Do you understand tokenization, logits, temperature, and their effect on LLM output behavior?</li><li>Have you ever implemented a Retrieval-Augmented Generation (RAG) pipeline from scratch (not using a managed service)?</li><li>On a scale of 1&ndash;5, how confident are you in building prompts resistant to injection attacks? (1 = not confident, 5 = expert)</li><li>Rate your understanding of API authentication methods (OAuth, API keys, JWT)? (1 = vague, 5 = expert)</li><li>Have you built a self-correcting prompt with an automated feedback loop?</li><li>Number of years of professional experience in LLM engineering (0, 1, 2, 3, 4, 5+).</li><li>Is your portfolio submission complete with all three requested items (diagram, complex prompt, access control thoughts)?</li><li>Have you built or deployed a multi-agent system (not just single-agent chatbots)?</li><li>Have you implemented function calling (tools) where an agent executes external APIs autonomously?</li><li>Number of production LLM automation projects you have shipped? (0, 1&ndash;2, 3&ndash;5, 6-8, 10+)</li><li>Have you integrated LLM agents with CRM, database, or CI/CD pipelines?</li><li>Can you build an API wrapper around an agent that handles async webhooks?</li><li>Rate your Python proficiency (1 = basic, 5 = architect-level)</li><li>Rate your TypeScript proficiency (1 = basic, 5 = architect-level)</li></ul>Work Location: In person

AI Automation Engineer / Architect of Agentic AI (Automator)

Explore 153+ Contact center agent in Abu Dhabi this June. Find roles across top companies and apply now to boost your career.