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contact center representative

LD Clinic

Job SummaryWe are seeking a friendly, organized, and detail-oriented Call Center Representative to join our dental clinic team. This role serves as the first point of contact for patients, providing exceptional customer service while handling appointment scheduling, patient inquiries, and administrative support. The ideal candidate has excellent communication skills, a positive attitude, and the ability to manage multiple tasks in a fast-paced healthcare environment.Key Responsibilities<ul><li>Answer inbound calls promptly and professionally</li><li>Schedule, confirm, and reschedule patient appointments</li><li>Provide information about dental services, procedures, and office policies</li><li>Verify patient insurance information and collect necessary details</li><li>Manage patient records accurately within the practice management system</li><li>Handle patient inquiries, concerns, and complaints with professionalism and empathy</li><li>Make outbound calls for appointment reminders and follow-ups</li><li>Coordinate with clinical staff regarding patient scheduling needs</li><li>Maintain confidentiality in compliance with HIPAA regulations</li><li>Assist with other administrative tasks as assigned</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>Do you have your own residency? If yes, please mention the expiry date.</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Call Center Agent: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>Arabic (Preferred)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Call Center Representative

DCS Cleaning Services

Job Title: Call Center Representative (Tele Sales)Department: Sales Reports To: Sales Supervisor / Sales ManagerJob SummaryWe are seeking a motivated and target-driven Call Center Representative with experience in cleaning, technical services, or facility management. The candidate will make outbound calls, generate leads, promote our services, and achieve sales targets while providing excellent customer service.Key Responsibilities<ul><li>Make outbound calls to prospective and existing clients</li><li>Explain services, pricing, and benefits clearly</li><li>Understand client requirements and recommend appropriate solutions</li><li>Achieve daily, weekly, and monthly sales targets</li><li>Maintain accurate records of calls, leads, and follow-ups in CRM</li><li>Handle client objections professionally and close sales</li><li>Coordinate with the operations team for service delivery</li><li>Provide prompt responses to client inquiries and complaints</li></ul>Requirements<ul><li>Minimum 1 year of experience in outbound calling / BPO / tele sales</li><li>Experience or working knowledge of cleaning services, technical services, or facility management</li><li>Good command of English (spoken and written)</li><li>Strong communication and persuasion skills</li><li>Target-driven with the ability to work under pressure</li><li>Basic computer skills (CRM, Excel, email)</li></ul>Salary &amp; Benefits<ul><li>AED 2,500 &ndash; 3,000 per month + incentives based on performance</li><li>Opportunity to grow within the company</li><li>Professional working environment</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per monthWork Location: In person

Tiger Group

<div>
 
 
 Call Center Agent
 
 
 
 
 
 
 
 Job Summary:
 
 The Call Center Agent serves as the primary point of contact for our customers. The role is responsible for delivering professional and efficient customer support by handling inquiries, resolving complaints, and providing comprehensive information about the company&rsquo;s services. The goal is to ensure high levels of customer satisfaction and maintain a positive brand image.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Call Handling:
 
 Manage large volumes of inbound and outbound calls in a timely and professional manner.
 </li>
 <li>
 
 Customer Support:
 
 Identify customers&rsquo; needs, clarify information, research every issue, and provide practical solutions.
 </li>
 <li>
 
 Conflict Resolution:
 
 Handle customer complaints with empathy and professionalism, escalating complex issues to the supervisor when necessary.
 </li>
 <li>
 
 Data Management:
 
 Accurately update and maintain customer records in the
 
 CRM system
 
 after every interaction.
 </li>
 <li>
 
 Follow-up:
 
 Conduct follow-up calls to ensure customer issues are fully resolved and to improve service quality.
 </li>
 <li>
 
 KPI Achievement:
 
 Meet or exceed personal/team qualitative and quantitative targets (e.g., Average Handling Time, First Call Resolution, and CSAT scores).
 </li>
 <li>
 
 Product Knowledge:
 
 Maintain up-to-date knowledge of the company&rsquo;s latest projects, services, and policies.
 </li>
 </ul>
 
 
 Requirements &amp; Qualifications:
 
 
 <ul>
 <li>
 
 Education:
 
 High School Diploma or Bachelor&rsquo;s Degree in a related field.
 </li>
 <li>
 
 Experience:
 
 
 Minimum of 1 year of proven experience in a Call Center or Telemarketing role (Essential).
 
 </li>
 <li>
 
 Languages:
 
 Strong verbal and written communication skills in
 
 English and Arabic
 
 (Bilingual is highly preferred).
 </li>
 <li>
 
 Technical Skills:
 
 Proficiency in MS Office and experience with
 
 CRM software
 
 (e.g., Salesforce, Zoho, or SAP).
 </li>
 </ul>
 
 
 Required Skills &amp; Competencies:
 
 
 <ul>
 <li>
 
 Customer Focus:
 
 A genuine passion for helping people and a customer-centric mindset.
 </li>
 <li>
 
 Active Listening:
 
 Excellent listening skills to understand the root cause of customer inquiries.
 </li>
 <li>
 
 Multitasking:
 
 Ability to handle multiple tasks simultaneously, such as talking to customers while navigating the database.
 </li>
 <li>
 
 Emotional Intelligence:
 
 Ability to remain calm and composed under pressure or when dealing with upset customers.
 </li>
 <li>
 
 Time Management:
 
 Highly organized with a commitment to punctuality and shift adherence.
 </li>
 </ul>
 
 
</div>

MERED

Job SummaryThe Call Center Agent serves as the first point of contact for potential clients, ensuring timely, courteous, and professional communication that contributes to lead conversion and enhances the client experience.Key Responsibilities&middot; Answer incoming calls and respond to customer inquiries in a timely and professional manner.&middot; Qualify leads and route them to the appropriate sales executives.&middot; Maintain accurate records of client interactions in the CRM system.&middot; Conduct follow-ups to ensure client satisfaction and continued engagement.&middot; Provide detailed project information and address client concerns confidently.&middot; Collaborate closely with the sales and marketing teams to align messaging and client approach.&middot; Stay informed about project updates, pricing, and availability.Preferred Qualifications&middot; Experience in real estate or luxury property sector.&middot; Familiarity with UAE real estate landscape and client expectations.&middot; Previous training in sales or lead conversion techniques.Skills and Competencies&middot; Clear and confident verbal communication.&middot; Strong command of English; Arabic or additional languages are a plus.&middot; Strong listening and problem-solving skills.&middot; Ability to multitask and manage time effectively.&middot; Team player with a positive, proactive attitude.&middot; Tech-savvy and quick to adapt to new software and tools.Job Type: Full-time

Call Center Agent

TYBAT EXPRESS

Job OverviewThis role focuses on the sales of passenger car batteries and tires to customers who contact us through phone calls and the messaging center. This is a full-time position that requires working in rotational shifts. The successful candidate will be responsible for handling inbound inquiries, converting prospects into customers, and delivering excellent customer service.Key Duties and Responsibilities<ul><li>Handle inbound customer inquiries and convert prospective customers into successful sales.</li><li>Initiate and maintain timely follow-ups with customers to ensure customer satisfaction and sales conversion.</li><li>Develop and maintain strong, long-term relationships with clients.</li><li>Respond to general customer inquiries via telephone and email in a professional manner.</li><li>Maintain accurate and up-to-date client information in the internal CRM system.</li></ul>Candidate RequirementsTo be considered for this role, candidates must possess the following qualifications and skills:<ul><li>2&ndash;5 years of experience in sales or a call center environment, with a minimum of 1 year of work experience in the UAE.</li><li>Good knowledge of cars, car models, and general automotive products.</li><li>Familiarity with various locations across the UAE.</li><li>Excellent verbal communication and professional business writing skills in English.</li><li>Self-motivated with a positive attitude and strong customer service orientation.</li></ul>Key Performance Indicators (KPIs)<ul><li>Achieving and exceeding assigned sales targets.</li><li>Meeting or exceeding daily targets for calls and email responses.</li></ul>Job Type: Full-timePay: From AED3,500.00 per month

AZA VEHİCLES RECOVERY

Job Title: Call Center AgentJob Overview:We are seeking a dynamic and customer-oriented individual to join our call center team as a Call Center Agent. The primary responsibility of this role is to handle inbound and outbound calls from customers, addressing their inquiries, resolving issues, and providing exceptional customer service. The ideal candidate should possess excellent communication skills, patience, and the ability to handle high-stress situations calmly and efficiently.Only those with experience in this field should apply. Other resumes will not be considered.Responsibilities :1. Answer inbound calls in a timely and friendly manner from tenants2. Evaluate problems and complaints of the tenants and enter in the system (CRM)3. Assign complaints/work to the technician via work orders4. Route calls to other team members whenever needed5. Make relevant notes from customer interactions6. Arrange vehicle and materials when needed7. Complete call logs and reports8. Maintain attendance sheets10. Raising martial requisitions12. Manage &amp; update customer databases13. Follow-up on customer calls16. Keeping track of recovery cars.Language :Hindi , EnglishJob Type:Full-timeLocation:Only those with experience in this field should apply. Other resumes will not be considered.Benefits:visa : provided by the companypriority for candidate who has own visasalary : 3000 aed + bonuskindly share your cv to this email :Job Type: Full-timePay: From AED3,000.00 per month

Al Dehyafa dental clinic

we are looking for a motivated and professional call center agent (UAE national) to join our teamJob Type: Full-timePay: AED4,000.00 - AED5,500.00 per month

Explore 779+ Contact center representative in Dubai this March. Find roles across top companies and apply now to boost your career.

779 contact center representative jobs In Dubai

Call Center Representative

Call Center Representative

Call Center Representative

Call Center Agent

Call Center Representative

Call Center Representative

Call Center Agent