sales coordinator

sales representative

sales consultant

guest service agent

customer service executive

contact center representative

Elora Aesthetic Polyclinic

<p><b>Job Offer: Call Center Representative (Minimum of 2 years Clinic Experience Required)</b></p><p><b>Location: Dubai, United Arab Emirates, Jumeirah, Al Wasl Road</b></p><p><b>Clinic: Elora Aesthetic Polyclinic</b></p><p><b>About Us</b></p><p><b>Elora Aesthetic Polyclinic is a premium multi-disciplinary clinic located in Jumeirah, Dubai, offering advanced Aesthetic,Surgical, Dental,Physiotherapy and wellness services. We pride ourselves on delivering exceptional patient experience, luxurious atmosphere, and professional excellence.</b></p><p><b>Position Overview</b></p><p><b>We are looking for a Call Center Representative with previous experience in medical or aesthetic clinics. The ideal candidate will handle patient inquiries, appointment scheduling, follow-ups, and provide outstanding customer service that reflects the clinic&rsquo;s high standards.</b></p><p><b>Responsibilities</b></p><p>Answer incoming calls, WhatsApp messages, and online inquiries professionally and promptly</p><p>Schedule and confirm patient appointments and follow ups using clinic CRM system</p><p>Provide accurate information about services, offers, and doctors&rsquo; availability</p><p>Follow up with patients regarding their bookings, feedback, and after-care</p><p>Maintain confidentiality and professionalism at all times</p><p>Coordinate closely with the reception and marketing teams to ensure smooth communication</p><p>Responsible platforms are: Website, Email, WhatsApp, Instagram Direct message and phone calls.</p><p><b>Requirements</b></p><p>Proven experience as a Call Center Representative or Receptionist in a medical or aesthetic clinic (minimum 2 year preferred) + good standing certificate</p><p>Strong communication skills in English and Arabic</p><p>Customer-oriented attitude and ability to multitask</p><p>Familiarity with clinic software and CRM systems</p><p>Pleasant, confident phone manner and professional presentation</p><p>Job Type: Full-time</p><p>Pay: Up to AED7,000.00 per month</p><p>Experience:</p><ul><li>Clinics : 2 years (Required)</li></ul><p>Language:</p><ul><li>ARABIC (Required)</li></ul><p>License/Certification:</p><ul><li>Good Standing Certificate (Required)</li></ul>

Call Center Representative

Beverly Hills Specialist Hospital

<p><b>Job Summary:</b></p><p>The Call Center Officer / Patient Coordinator cum Sales Executive will serve as the primary point of contact for patients, ensuring an excellent patient experience throughout their journey &mdash; from the first inquiry to post-operative follow-up. This role combines patient coordination with sales responsibilities to promote the hospital&rsquo;s plastic surgery services and ensure patient satisfaction.</p><p><b>Key Responsibilities:Patient Coordination:</b></p><ul><li><b>Patient Management:</b> Welcome and guide patients through their entire treatment journey &mdash; from initial consultation to post-operative care.</li><li><b>Scheduling:</b> Coordinate and schedule consultations, surgical procedures, and follow-up appointments.</li><li><b>Patient Education:</b> Provide patients with comprehensive information on procedures, pre-operative and post-operative care, and address any questions or concerns.</li><li><b>Documentation:</b> Maintain accurate and up-to-date patient records, including medical history, treatment plans, and communication notes.</li><li><b>Liaison:</b> Serve as a link between patients, doctors, and hospital staff to ensure seamless communication and care coordination.</li></ul><p><b>Sales and Marketing:</b></p><ul><li><b>Lead Generation:</b> Identify, engage, and follow up with potential patients through various channels (phone inquiries, social media, referrals, and campaigns).</li><li><b>Consultation Assistance:</b> Support doctors during initial consultations by providing patients with information and assisting in converting inquiries into procedures.</li><li><b>Sales Targets:</b> Achieve or exceed monthly and quarterly sales targets by promoting hospital services effectively.</li><li><b>Marketing Collaboration:</b> Work with the marketing team to design and execute promotional activities aimed at attracting new patients.</li><li><b>Follow-ups:</b> Conduct consistent follow-ups with potential patients to ensure conversion from inquiry to booking and surgery.</li></ul><p><b>Qualifications:</b></p><ul><li><b>Education:</b> Bachelor&rsquo;s degree in Healthcare Management, Business Administration, Marketing, or a related field.</li><li><b>Experience:</b></li><li>Minimum of <b>2&ndash;3 years</b> of experience in patient coordination or sales within a healthcare or aesthetic clinic setting.</li><li>Experience in <b>plastic surgery, cosmetic dermatology, or aesthetic services</b> preferred.</li></ul><p><b>Skills and Competencies:</b></p><ul><li>Excellent communication and interpersonal skills.</li><li>Strong organizational and multitasking abilities.</li><li>Sales-driven with a proven record of meeting or exceeding sales targets.</li><li>Knowledge of plastic surgery and aesthetic procedures is an advantage.</li><li>Proficiency in healthcare management systems, CRM tools, and Microsoft Office.</li><li>Professional, empathetic, and patient-centered attitude.</li><li>Problem-solving ability with a focus on patient satisfaction.</li><li>Team player capable of working effectively with medical, administrative, and marketing staff.</li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 24 months</p><p>Pay: From AED4,000.00 per month</p><p>Experience:</p><ul><li> hospital's plastic surgery services: 1 year (Preferred)</li><li>call center: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>arabic (Preferred)</li></ul>

Call Center Agent

Kaykroo Food Tech l Restaurant Management

<p>We are currently looking for a professional <b>Call Center Agent</b> to join our team here in the UAE and manage customer service operations. The ideal candidate is fluent in both <b>Arabic </b>and <b>English</b>, with strong communication and organizational skills. This role involves taking customer orders, conducting callbacks, gathering feedback, and managing data via Excel and Google Sheets and communicating through emails.</p><p>What We&rsquo;re Looking For:</p><ul><li>Minimum 1 years of Call Center or Customer Service experience</li><li>Fluent in Arabic and English (spoken and written)</li><li>Bonus - if you've worked with Saudi customers previously</li><li>Strong skills in Microsoft Excel (data entry, formatting, basic functions) and proficiency in Google Forms and related tools</li><li><b>Able to join immediately</b></li></ul><p>Location: Dubai</p><p>Thank you,</p><p>People &amp; Culture Team</p><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED2,800.00 per month</p>

Call Center Agent / Customer Service Representative

Derma Tech Poly Clinic L.L.C

<p>Role Summary</p><p>You will be the clinic&rsquo;s first point of contact&mdash;converting inquiries from phone, WhatsApp, website, and social channels into confirmed appointments and paid treatments. This is a sales-driven role that blends consultative communication, product knowledge, and disciplined follow-up to hit monthly booking and revenue targets.</p><p>Key Responsibilities</p><ul><li><b>Inbound &amp; Outbound Sales</b></li><li>Answer calls/WhatsApp quickly, qualify leads, recommend treatments, handle objections, and close bookings.</li><li>Proactively follow up with warm leads, no-shows, and past patients for reactivation and upsell.</li><li><b>Appointment Booking &amp; Pipeline Management</b></li><li>Schedule, reschedule, and confirm appointments; manage waitlists; reduce cancellations and no-shows.</li><li>Maintain accurate lead stages, notes, and tags in the clinic CRM.</li><li><b>Consultative Guidance</b></li><li>Explain treatment benefits, pre-/post-care basics, pricing, and packages clearly and compliantly.</li><li>Cross-sell/upsell relevant add-ons and packages aligned to patient concerns and budget.</li><li><b>Documentation &amp; Compliance</b></li><li>Adhere to DHA guidance on claims and patient communications; use approved scripts only.</li><li>Capture required patient details accurately; protect patient privacy and data at all times.</li><li><b>Service Quality</b></li><li>Meet speed-to-lead SLAs; ensure every interaction is empathetic, professional, and brand-consistent.</li><li>Collect feedback, escalate complaints, and share insights to improve campaigns and offers.</li><li><b>Collaboration</b></li><li>Coordinate with front desk, nursing/doctors, and marketing to ensure smooth patient journeys.</li><li>Update the team on promotion changes, stock, and calendar availability.</li></ul><p>Required Qualifications</p><ul><li>1&ndash;3 years&rsquo; experience in call center sales, telesales, or front-desk sales (healthcare or beauty/aesthetics preferred).</li><li>Strong spoken and written <b>English</b>; proficiency in <b>Arabic</b> is highly preferred.</li><li>Proven track record of meeting or exceeding monthly sales/booking targets.</li><li>Confident objection handling, needs assessment, and package/plan recommendation skills.</li><li>Comfortable with CRM systems, WhatsApp Business, and basic Google Workspace (Sheets/Docs).</li><li>Flexible to work <b>shifts, evenings, weekends, and holidays</b> as needed.</li></ul><p>Nice to Have</p><ul><li>Knowledge of common aesthetic treatments (e.g., Laser Hair Removal&mdash;Deka Motus Pro, HIFU, PRP/PRF, Skin Boosters, IV Drips).</li><li>Experience with PBX/softphone systems and queue handling.</li><li>Familiarity with lead sources (Meta/Google Ads), &ldquo;speed-to-lead,&rdquo; and re-engagement strategies.</li></ul><p>Job Type: Full-time</p><p>Pay: From AED2,000.00 per month</p>

Call Center Agent / Sales

Fly Dubai

<strong>MAIN OBJECTIVE OF ROLE</strong> <br> <br>To create a better customer experience for flydubai's passengers, leading to improved customer satisfaction, loyalty, and retention by providing quality call center services ensuring spot-on product knowledge. <br> <strong>KEY RESPONSIBILITIES</strong> <br> <br> <ul> <li>Provides customers with timely and accurate responses for queries related to flight baggage allowance, schedules, rebooking procedures, destinations and flydubai s overall product etc. .</li> <li>Understands, interprets and resolves issues quickly and decisively and escalates to supervisor when necessary.</li> <li>Maintains accurate records of interactions and engagements in the appropriate systems.</li> <li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. .</li> <li>Listens to flydubai s customers and provide timely feedback on customer trends, issues and needs.</li> <li>Maintains customer confidentiality and builds a professional rapport with customers by carefully listening and responding to customer needs. .</li> <li>Responds to a high volume of telephone inquiries of customers following standard scripts and procedure. .</li> <li>Follows documented disruption processes &amp; operating procedures documenting the timeline of events and decisions taken and ensuring all relevant systems are updated.</li> </ul> <br> <strong>QUALIFICATIONS</strong> <br> <br> <ul> <li>High School Diploma</li> <li>Fluent in English</li> <li>Years with qualifications: 1 - 3 years</li> </ul> <br> <strong>COMPETENCIES</strong> <br> <br> <ul> <li>Customer Focus</li> <li>Teamwork</li> <li>Effective Communication</li> <li>Personal Accountability &amp; Commitment to achieve</li> <li>Resilience &amp; Flexibility (Can do attitude)</li> </ul> <br> <strong>ISR REQUIREMENTS</strong> <br> <br>Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.

Agent - Contact Center

Fakeeh Care Group

<div>
<div><div><b>Role Purpose</b></div><div>To support Fakeeh University Hospital (FUH) mission and vision statement.</div><div>Will provide telephonic scheduling for patients calling with one of the many services FUH provides.</div><div>Coordinates booking of appointments to optimize clinic function.</div><div>Supports the successful achievements of Operations strategic goals.</div><div>Familiar with the scope of services of each Clinic represented and will aide in directing the patients to the most proper clinic for his / her specific needs.</div><div>Excellent English verbal/written communication skills.</div><div>Exposure to / experience with customer service principles</div><div>Knowledge of Arabic desirable.</div><div>Computer literacy</div><div>Medical Terminology / or exposure to medical environment</div><div>Previous Contact Centre experience/appointment management</div><div>Exposure to / experience with CQI / JCI principles</div><div><b>Competancies</b></div><div>Quality oriented</div><div>Abilitty to manage stress</div><div>Taking Responsibility</div><div>Teamwork</div><div>Adaptability</div><div>Customer Service</div><div>Understanding the Job</div><div>Is a cultural fit in the organization</div></div>
</div>

Contact Center Agent

YUN TECH CLOUD SERVICE & DATACENTERS PROVIDERS

<p>Send your CV: <em>WhatsApp 0521927955</em></p><ul><li><p>Handle inbound and outbound calls efficiently, ensuring customer inquiries are addressed promptly and accurately.</p></li><li><p>Utilize CRM software to log interactions, track customer issues, and maintain detailed records for follow-up actions.</p></li><li><p>Resolve product or service issues by accurately diagnosing the problem and providing effective solutions to customers.</p></li><li><p>Communicate clearly and empathetically, adapting tone and language to meet the customer's emotional state and needs.</p></li></ul>

Explore 2009+ Contact center representative in Dubai this October. Find roles across top companies and apply now to boost your career.

2009 contact center representative jobs IN Dubai

Call Center Representative

Call Center Agent

Call Center Agent / Customer Service Representative

Call Center Agent / Sales

Agent - Contact Center

Contact Center Agent

Call Center Representative