customer service representative Jobs in Dubai

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client relationship manager

credit and collections officer

Udrive

<div>
 
 Job Title:
 
 Collection Agent
 
 
 
 Location: Dubai
 
 
 
 
 Department:
 
 Finance / Accounts Receivable
 
 
 
 Reports To:
 
 Collection Manager
 
 
 
 Job Purpose
 
 
 
 The Collection Agent is responsible for contacting customers to recover overdue payments, negotiating payment plans where necessary, maintaining accurate records, and ensuring that collections are made in compliance with company policies and legal regulations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Contact customers via phone, email, and other communication channels to collect outstanding payments.
 </li>
 <li>
 Negotiate repayment plans and ensure commitments are honored.
 </li>
 <li>
 Maintain detailed and accurate records of all collection activities and customer interactions.
 </li>
 <li>
 Review account status and resolve billing discrepancies.
 </li>
 <li>
 Work closely with internal departments (e.g., Sales, Customer Service) to resolve customer issues related to billing or service.
 </li>
 <li>
 Recommend accounts for escalation, legal action, or write-off as necessary.
 </li>
 <li>
 Meet individual and team collection targets and KPIs.
 </li>
 <li>
 Ensure compliance with all company policies, industry regulations, and legal requirements during collection activities.
 </li>
 <li>
 Provide regular updates and reports to the Collection Supervisor/Manager.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; a bachelor's degree is a plus.
 </li>
 <li>
 Proven experience in collections, customer service, or a related field.
 </li>
 <li>
 Strong negotiation, communication, and interpersonal skills.
 </li>
 <li>
 Ability to remain professional and calm under pressure.
 </li>
 <li>
 Familiarity with debt collection laws and regulations.
 </li>
 <li>
 Proficient in using CRM systems and Microsoft Office Suite (Excel, Word, Outlook).
 </li>
 <li>
 Attention to detail and good organizational skills.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience handling both B2B (business-to-business) and B2C (business-to-customer) collections.
 </li>
 <li>
 Knowledge of credit reporting practices.
 </li>
 </ul>
</div>

Collection Executive (Arabic Speaker)

Ayana Properties

Looking for a detail-oriented Collection Executive to manage and follow up on receivables from clients. The ideal candidate will handle collection calls, maintain client records, and ensure timely payments in accordance with the agreed terms.Key Responsibilities:<ul><li>Follow up with customers via phone, email, and in-person meetings for timely payment of dues.</li><li>Maintain accurate records of all collection activities and customer interactions.</li><li>Send regular reminders and payment notices in coordination with the accounts department.</li><li>Coordinate with the sales, CRM, and legal teams to resolve customer disputes or issues related to payments.</li><li>Track post-dated cheques and ECS mandates; ensure timely deposits and reconciliations.</li><li>Prepare daily, weekly, and monthly collection reports and share with senior management.</li><li>Handle escalations for overdue accounts and initiate legal recovery proceedings where necessary.</li><li>Ensure compliance with RERA and internal credit control policies.</li><li>Follow up on bounced cheques and take corrective measures.</li><li>Educate customers on payment schedules, penalties, and consequences of delay.</li></ul>Job Type: Full-time

Collection Executive - Real Estate Developer

Job Summary:We are looking for a proactive and detail-oriented Collection Executive to manage and follow up on receivables from clients. The ideal candidate will handle collection calls, maintain client records, and ensure timely payments in accordance with the agreed terms. must have Accounting Degree.Key Responsibilities:<ul><li>Follow up with customers via phone, email, and in-person meetings for timely payment of dues.</li><li>Maintain accurate records of all collection activities and customer interactions.</li><li>Send regular reminders and payment notices in coordination with the accounts department.</li><li>Coordinate with the sales, CRM, and legal teams to resolve customer disputes or issues related to payments.</li><li>Track post-dated cheques and ECS mandates; ensure timely deposits and reconciliations.</li><li>Prepare daily, weekly, and monthly collection reports and share with senior management.</li><li>Handle escalations for overdue accounts and initiate legal recovery proceedings where necessary.</li><li>Ensure compliance with RERA and internal credit control policies.</li><li>Follow up on bounced cheques and take corrective measures.</li><li>Educate customers on payment schedules, penalties, and consequences of delay.</li></ul>Job Type: Full-time

ORO24 DEVELOPMENTS LLC

Job Summary:The Client Experience &amp; collection executive plays a crucial role in managing and ensuring timely collection of outstanding payments from clients, this role is responsible for maintaining positive relationships with customers while effectively following up on payment obligations and addressing any related concerns.Key Responsibilities:<ul><li>Manage the collection process for outstanding accounts, ensuring timely payments from clients.</li><li>Follow up with clients through calls, emails, and face-to-face meetings regarding overdue payments.</li><li>Establish and maintain strong relationships with clients, addressing any issues or concerns related to payments professionally and courteously.</li><li>Provide clients with clear information about their outstanding balances and payment options and clarifying DLD rules and regulations.</li><li>Maintain accurate records of client interactions, payment statuses, and follow-up activities in the CRM system.</li><li>Prepare and submit regular reports on collection activities, outstanding balances, and payment trends to management.</li><li>Negotiate payment plans and settlements with clients while ensuring compliance with company policies.</li><li>Work closely with clients to resolve any disputes or discrepancies related to payments.</li><li>Collaborate with the sales and finance teams to ensure accurate billing and timely resolution of client issues.</li><li>Assist in identifying potential risks in the collection process and propose solutions to mitigate them.</li></ul>Requirements:<ul><li>Bachelor's degree in Finance, Accounting, or a related field is preferred.</li><li>Minimum 2-3 years of experience in the field of Collection in Real Estate or Banking industry</li><li>Knowledge of real estate payment systems, property sales, and legal procedures related to collections.</li><li>French or Russian speaking candidate only</li><li>Strong organizational and time-management skills.</li><li>Problem-solving abilities and conflict resolution skills.</li><li>Ability to handle difficult situations with diplomacy and tact.</li></ul>Job Types: Full-time, PermanentPay: AED1.00 - AED2.00 per month

Client Experience & Collection Executive

Tabeer Developments

Tabeer Developments is a leading real estate developer with a proven track record of delivering exceptional projects across prime locations. We are seeking a dedicated and detail-oriented Accounts Receivable Officer to join our finance team and play a vital role in managing receivables, collections, and customer accounts.Key Responsibilities:<ul><li>Manage the full cycle of accounts receivable, including invoicing, collections, and customer account reconciliations.</li><li>Monitor outstanding balances and follow up on overdue payments to ensure timely collections.</li><li>Maintain accurate and up-to-date customer records and billing information.</li><li>Prepare monthly aging reports and provide analysis on receivables performance.</li><li>Reconcile accounts receivable sub-ledger to the general ledger.</li><li>Collaborate with sales, property management, and other departments to resolve billing discrepancies.</li><li>Assist in cash flow forecasting by providing accurate receivables data.</li><li>Ensure compliance with company policies and financial regulations.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or a related field.</li><li>Minimum of 3&ndash;5 years of experience in accounts receivable or credit control, preferably in the real estate sector.</li><li>Strong knowledge of accounting principles and receivables processes.</li><li>Proficiency in accounting software and Microsoft Excel.</li><li>Excellent organizational, communication, and negotiation skills.</li><li>High attention to detail and ability to manage multiple accounts effectively.</li></ul>What We Offer:<ul><li>Competitive salary and benefits package.</li><li>A dynamic and supportive work environment.</li><li>Opportunity to grow with a leading real estate developer.</li></ul>Job Types: Full-time, Permanent

Accountant

Atlantis Holiday LLC

We are currently looking for a debt collector who contacts debtors to arrange payment for overdue bills through phone calls, emails, or mail. Key responsibilities include negotiating repayment plans, managing accounts, updating databases, and resolving disputes while complying with legal requirements and maintaining professional communication.Responsibilities:<ul><li>Contact debtors: Reach out to individuals and businesses with overdue payments via phone, email, or mail.</li><li>Negotiate repayment: Discuss and arrange payment plans, payoff deadlines, or settlements.</li><li>Manage accounts: Track outstanding debts, monitor repayments, and update account statuses in the database.</li><li>Record keeping: Maintain accurate records of all communications, payments, and negotiated agreements.</li><li>Resolve issues: Handle customer complaints and investigate and resolve payment discrepancies.</li><li>Legal compliance: Adhere to legal requirements and company policies and assist with legal action if necessary.</li><li>Reporting: Prepare reports on collection activities and alert superiors of persistent non-compliance or difficult cases.</li><li>Skip tracing: Locate debtors through various investigations to inquire about their payment status.</li></ul>Skills and qualifications:<ul><li>Experience: 2 &ndash; 3 years&rsquo; experience as a debt collector is required.</li><li>Education: Graduate of bachelor&rsquo;s degree.</li><li>Communication: Excellent verbal and written communication skills in English language for negotiating and professional interaction. Arabic and any other language skills will be an asset.</li><li>Negotiation: Proven negotiation skills are necessary for reaching mutually acceptable payment arrangements.</li><li>Empathy and persistence: The ability to be sensitive yet persistent is crucial in this challenging and potentially stressful role.</li><li>Problem-solving: Skills in investigating and resolving discrepancies are important.</li><li>Legal knowledge: Familiarity with relevant legal requirements, such as the Fair Debt Collection Practices Act (FDCPA), is preferred.</li><li>Computer skills: Proficiency with MS Office and databases is generally required.</li></ul>Job Type: Full-time

Debt Collector

First Solution Management Services

A Debt Collections Officer is responsible for recovering outstanding debts owed to a company or financial institution. The role requires strong communication, negotiation, and organizational skills, as well as professionalism and empathy when dealing with customersKey Responsibilities<ul><li>Debt Recovery</li><li>Contact customers (via phone, email, or letter) to remind them of overdue payments.</li><li>Negotiate payment plans or settlements that are acceptable to both the customer and the company.</li><li>Follow up consistently to ensure agreed payments are made.</li><li>Account Management</li><li>Monitor aging accounts and identify overdue invoices.</li><li>Maintain accurate and up-to-date customer account records.</li><li>Escalate complex or high-value cases to senior management or legal teams when necessary.</li><li>Customer Interaction</li><li>Communicate courteously and professionally with customers in arrears.</li><li>Provide information on outstanding balances and resolve any disputes or discrepancies.</li><li>Offer financial hardship support or alternative repayment options when appropriate.</li></ul>Skills and Competencies&middot; Strong negotiation and persuasion abilities. Excellent verbal and written communication&middot; Emotional intelligence and conflict resolution&middot; Attention to detail and accuracy in record-keeping&middot; Knowledge of credit control and debt recovery processes&middot; Ability to work under pressure and meet targetsEducation Requirements - Minimum bachelor&rsquo;s degree holder-Job Types: Full-time, PermanentExperience:<ul><li>Debt Collection: 1 year (Preferred)</li></ul>Job Type: PermanentPay: AED3,500.00 - AED4,000.00 per month

Debt Collection Officer

Explore 8394+ Credit and collections officer in Dubai this November. Find roles across top companies and apply now to boost your career.

8394 credit and collections officer jobs IN Dubai

Collection Executive (Arabic Speaker)

Collection Executive - Real Estate Developer

Collection Executive - Real Estate Developer

Client Experience & Collection Executive

Accountant

Debt Collector

Debt Collection Officer