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customer service representative Jobs in Dubai

customer service representative

credit and collections officer

UDrive

<div><div><b>Job Title:</b> Collection Agent<br>
<b>Location: Dubai</b><br>
<b>Department:</b> Finance / Accounts Receivable<br>
<b>Reports To:</b> Collection Manager</div><h3 class="jobSectionHeader"><b>
Job Purpose:</b></h3><div>
The Collection Agent is responsible for contacting customers to recover overdue payments, negotiating payment plans where necessary, maintaining accurate records, and ensuring that collections are made in compliance with company policies and legal regulations.</div><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul><li><div>
Contact customers via phone, email, and other communication channels to collect outstanding payments.</div></li><li><div>
Negotiate repayment plans and ensure commitments are honored.</div></li><li><div>
Maintain detailed and accurate records of all collection activities and customer interactions.</div></li><li><div>
Review account status and resolve billing discrepancies.</div></li><li><div>
Work closely with internal departments (e.g., Sales, Customer Service) to resolve customer issues related to billing or service.</div></li><li><div>
Recommend accounts for escalation, legal action, or write-off as necessary.</div></li><li><div>
Meet individual and team collection targets and KPIs.</div></li><li><div>
Ensure compliance with all company policies, industry regulations, and legal requirements during collection activities.</div></li><li><div>
Provide regular updates and reports to the Collection Supervisor/Manager.</div></li></ul><h3 class="jobSectionHeader"><b>
Qualifications:</b></h3><ul><li><div>
High school diploma or equivalent; a bachelor's degree is a plus.</div></li><li><div>
Proven experience in collections, customer service, or a related field.</div></li><li><div>
Strong negotiation, communication, and interpersonal skills.</div></li><li><div>
Ability to remain professional and calm under pressure.</div></li><li><div>
Familiarity with debt collection laws and regulations.</div></li><li><div>
Proficient in using CRM systems and Microsoft Office Suite (Excel, Word, Outlook).</div></li><li><div>
Attention to detail and good organizational skills.</div></li></ul><h3 class="jobSectionHeader"><b>
Preferred Skills:</b></h3><div></div><ul><li><div><br>
Experience handling both B2B (business-to-business) and B2C (business-to-customer) collections.</div></li><li><div>
Knowledge of credit reporting practices.</div></li></ul></div>

Collection Executive (Arabic Speaker)

Al Hodood Technologies 

<p>We are currently hiring for Customer Service executive for our inhouse team .</p><p>Designation - Collection Officer</p><p>Location - Dubai</p><p>Language preferred - Portuguese Speaker</p><p>Responsibilities :</p><ul><li>Monitoring customer accounts and detecting overdue payments</li><li>Collecting and analyzing data for a selected payment/debt history</li><li>Reaching out to customers to discuss their debts</li><li>Consulting and helping clients with in case of billing and credit problems</li><li>Managing payments and refund operations</li><li>Developing measures encouraging timely payments</li><li>Managing historical records of account statuses and collection operations</li><li>Reporting on collection operations and customer account updates</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED8,000.00 - AED10,000.00 per month</p>

Customer Service Executive ( Portuguese Speakers Only )

Binghatti Holding Limited

<p><b>Key Responsibilities</b></p><ul><li>Monitor and follow up on outstanding payments from clients to ensure timely collection.</li><li>Contact clients through calls, emails, and official correspondence regarding due or overdue payments.</li><li>Negotiate and arrange feasible payment plans where applicable.</li><li>Maintain accurate records of client interactions, payment status, and collection activities.</li><li>Coordinate with the Finance and Sales teams to resolve client issues or disputes affecting collections.</li><li>Prepare daily, weekly, and monthly reports on collection status and aging receivables.</li><li>Escalate delinquent accounts for legal action in coordination with management when necessary.</li><li>Ensure compliance with company policies and UAE financial regulations in all collection activities.</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li>Bachelor&rsquo;s degree in Finance, Accounting, Business Administration, or a related field.</li><li>Minimum 2&ndash;4 years of proven experience in collections, preferably within the real estate sector.</li><li>Strong negotiation, communication, and interpersonal skills.</li><li>Proficiency in MS Office (Excel, Word, Outlook) and ERP systems.</li><li>Ability to work under pressure and manage multiple accounts effectively.</li><li>Knowledge of UAE real estate laws and RERA regulations is an advantage.</li><li>Fluency in English is required; Arabic is an added advantage.</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>What are your salary expectations?</li></ul>

Collection Officer

Kommanda Real Estate Brokerage llc

<p>We <b>Kommanda Real Estate</b>,</p><p>We believe that success starts with people whoa have the passion, drive, and commitment to achieve greatness. We are not just offering you a job- We are offering you the opportunity to build a rewarding career in one of the most dynamic industries in Dubai. If you have the ambition to grow , the energy to succeed, and the vision to achieve more, this is your chance to shine with us.</p><p><b>Key Responsibilities: </b></p><ul><li>Lead and manage collection activities across our real estate portfolio.</li><li>Build and maintain strong relationships with clients to ensure timely payments.</li><li>Negotiate effectively to resolve outstanding balances.</li><li>Prepare accurate reports and maintain collections records.</li><li>Collaborate with internal teams to optimize processes.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 2 years of collections experience, preferably in the real estate sector.</li><li>Strong communication, negotiation, and problem- solving skills.</li><li>Proven record of achieving or exceeding collection targets.</li><li>Must have skilled in leveraging CRM technology to streamline sales operations, enhance customers satisfaction, and drive business growth.</li></ul><p>Ability to manage high-value client portfolios with professionalism.</p><p><b>What we offer:</b></p><ul><li>Attractive salary + commission.</li><li>Performance- Based Incentives &amp; Bonuses</li><li>Excellent career growth and development opportunities.</li><li>Work with prestigious brand in a Dubai Silicon Oasis.</li></ul><p>If you're ready to take your career to the next level with one of Dubai's leading real estate firms, we'd love to hear from you.</p><p>Kindly send email: info@kommanda.llc</p><p>Salary +commission</p><p>Job Type: Full-time</p><p>Pay: AED2,500.00 - AED3,000.00 per month</p>

Property Consultant

Schengen visa services

<p><b>Job description</b></p><p><b>Responsibilities:</b></p><ul><li>Contact customers via phone, email, and written communication to recover outstanding debts.</li><li>Handle <b>difficult and fussy clients</b> with professionalism, patience, and negotiation skills.</li><li>Negotiate payment arrangements and settlements while maintaining a positive client relationship.</li><li>Monitor overdue accounts and take appropriate recovery actions as per company policies.</li><li>Collaborate with legal teams for escalated cases and assist with documentation for legal proceedings.</li><li>Maintain accurate and up-to-date records of collection activities.</li><li>Investigate disputes, address concerns, and provide solutions to avoid escalations.</li><li>Identify trends in non-payment cases and suggest improvements to recovery strategies.</li></ul><p><b>Requirements:</b></p><p>&#9989; Proven experience in debt collection, finance, or customer service.<br/>&#9989; <b>Strong conflict resolution and problem-solving skills.</b><br/>&#9989; Ability to handle <b>difficult clients</b> and remain calm under pressure.<br/>&#9989; Excellent communication and negotiation abilities.<br/>&#9989; Knowledge of legal debt recovery processes is an advantage.<br/>&#9989; Proficiency in MS Office and CRM software.<br/>&#9989; High school diploma or equivalent; a degree in finance, business, or law is a plus.</p><p><b>Benefits:</b></p><p>&#10004; Competitive salary + performance-based incentives<br/>&#10004; Career growth opportunities<br/>&#10004; Training and professional development<br/>&#10004; Supportive team environment</p><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED3,500.00 per month</p><p>Application Question(s):</p><ul><li>You have your own visa....?</li><li>You have to make social media content Like reels videos for marketing...?</li></ul>

Recovery Officer (Own Visa Female)

Bridgestone EMEA

<div>
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 JobReq ID: 53987
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 Type of work: On site
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 Type of contract: Open-ended/permanent
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 Full/Part Time: Full time
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 Location:
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 Dubai, AE
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  About Us
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 Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a &ldquo;Bridgestone West&rdquo; strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.
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  About The Role
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  About the Role
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  Job Purpose
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 We are looking for a highly self-motivated and detail-oriented Credit &amp; Collections Team Leader to join our Credit team reporting hierarchically to the Local Finance Director and functionally to Head of Credit EMEA. The Credit Manager is responsible to support the financial goals of Bridgestone MEA and its sales efforts, while maintaining healthy account receivables within the risk requirements of the organization.
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 The Credit &amp; Collections Team Leader works closely with team members and management to monitor and ensure compliance with credit management laws and policies. This person must be able to initiate, maintain and grow solid relationships with supply chain, sales, and finance teams to assess existing processes and procedures for improvement opportunities related to account management based on company&rsquo;s cash flow requirements and risk appetite.
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 The Credit &amp; Collections Team Leader must track current market conditions, change based on the general economic situation and the financial requirements of the company in order to provide the business with holistic risk exposure of granting credit.
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   Manages the activities of credit approval and collections, applies policies and maintains supporting processes and procedures
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   Lead, direct, evaluate, and develop a team of credit and collections staff to ensure that the credit and collections activities are conducted effectively and ethically and comply with the organization&rsquo;s policies and standards as well as relevant regulations and laws
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   Monitors and reports customer credit risk, recommends credit exposure limits and facilitates special credit arrangements and problem collection accounts
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   Negotiates collateral and security arrangements where needed
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   Supports collection procedures and fields collection escalations by visiting key clients
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   Identifies target accounting to focus on improving payment habits while increasing sales through security transactions
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   Manage and prepare dashboards to monitor key performance indicators
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   Supervise approval of credit applications
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   Secure all necessary procedures required to execute successfully LCs and SBLCs
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   Prepare monthly accounts and customer aging reports for the finance department
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   Respond to inquiries from customers, and research/resolve outstanding credit issues
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   Assist in developing new credit policies and procedures
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   Maintain credit invoice and supporting documentation files
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   Review A/R ledger and initiate steps to resolve aged invoices/accounts and customer disputes as required
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   Perform analytical review and reporting within accounts receivable
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   Liaise with functional or operational area managers (for example in sales or customer service) to ensure that credit and collection activities are consistent with the organization&rsquo;s overall customer relations strategy
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  Qualifications &amp; Experience Required
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  Education, Master, other certification:
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   Bachelor's Degree in Accounting, Finance, Business or related field
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   Minimum of 5 years of prior supervisory or management experience
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   7 years of progressive credit experience in a sales or similar environment
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  Technical Skills:
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   Experience in trade finance and extensive knowledge of financial instruments such as LC, SBLC,
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   BG, CI
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   SAP experience
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   Strong Excel and PowerPoint skills
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   Advanced Financial Statement analysis
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   Proficient in PC skills, accounting software, Internet-based programs, MS Office Suite, especially Excel experience with credit rating tools
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  Languages Skills:
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   English &amp; Arabic
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   The ideal candidate has excellent verbal and written communications skills, is also dependable and accountable
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   Ability to communicate with all levels within the organization, customers, and vendors
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   Ability to maintain accuracy in a very detailed work environment, highly detail oriented
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  What We Offer
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 At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to &ldquo;Serve Society with Superior Quality&rdquo;, for that, we offer you more than just a competitive payment; we will provide you:
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   A supportive and engaging onboarding experience to ensure a smooth transition into our team.
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   The opportunity to develop and grow, through training and regular mentorship.
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   Corporate Social Responsibility activities.
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   A truly global, dynamic and challenging work environment.
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   Agility and work/life effectiveness and your long-term well-being.
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   A diverse and inclusive team.
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  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to &ldquo;Serve Society with Superior Quality&rdquo;, for that, we offer you more than just a competitive payment; we will provide you:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   A supportive and engaging onboarding experience to ensure a smooth transition into our team.
  </li>
  <li>
   The opportunity to develop and grow, through training and regular mentorship.
  </li>
  <li>
   Corporate Social Responsibility activities.
  </li>
  <li>
   A truly global, dynamic and challenging work environment.
  </li>
  <li>
   Agility and work/life effectiveness and your long-term well-being.
  </li>
  <li>
   A diverse and inclusive team.
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  </li>
 </ul>
 We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.
</div>


Credit & Collections Team Leader

Bespoke Smart financial services

<p><b>Position:</b> Relationship Officer &ndash; Credit Card Sales<br/><b>Location:</b> Dubai</p><p>We are seeking a <b>dynamic and self-motivated Relationship Officer</b> to join our growing team in Dubai. This role focuses on promoting and selling credit card products, building strong customer relationships, and delivering exceptional service while consistently achieving sales targets.</p><p><b>Key Responsibilities</b></p><ul><li>Proactively promote and sell credit card products to prospective customers through direct sales channels.</li><li>Assess customer needs and recommend suitable credit card solutions.</li><li>Consistently achieve or exceed monthly and quarterly sales targets.</li><li>Ensure full compliance with bank policies, procedures, and regulatory guidelines.</li><li>Deliver excellent after-sales service to maximize customer satisfaction and loyalty.</li><li>Coordinate with internal teams to ensure smooth processing of applications and prompt resolution of customer queries.</li></ul><p><b>Qualifications &amp; Skills</b></p><ul><li>Strong communication, negotiation, and interpersonal skills.</li><li>Target-driven with a passion for sales and customer engagement.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li><li>Fluency in English; knowledge of additional languages is a plus.</li></ul><p>Job Types: Full-time, Permanent, Fresher</p><p>Pay: From AED3,000.00 per month</p>

Relationship Officer – Credit Card Sales role in Dubai

Explore 7517+ Credit and collections officer in Dubai this September. Find roles across top companies and apply now to boost your career.