customer service representative Jobs in Dubai

customer service representative

account manager

customer service executive

key account manager

sales coordinator

client relationship manager

CNS Middle East

<div>Company Description 
CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves. 
Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets. 
A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio. 
Job Description 
The Account Manager will be required to protect CNS interest focusing on Dubai and Northern Emirates Region , plan and forecast projects from prospective customers, will be responsible for achieving yearly quota and propose solutions (technical and commercial) from CNS to prospective customers. The job holder is expected to have experience in CNS domain (with SIs) and market experience
Job Responsibilities:
Protect CNS Interest:<ul><li>
Protect and respect CNS confidentiality of all information that is provided or obtained related to all aspects of business of the company or its partners, distributors, suppliers and customers</li><li>
It is critical and a must to comply with all polices and processes within the company and extend full cooperation towards the internal/external audits conducted by the management representatives</li><li>
Professional representation of the company core values</li><li>
Comply to ISO within the company</li></ul>
Plan and Forecast Projects from Prospective Customers:<ul><li>
Be aware and updated of business trends and market changes</li><li>
Establish a professional consultative relationship with the client, up to the C-level by developing a core understanding of the unique business needs</li><li>
Have knowledge of competitors in account to strategically position CNS's products and services better</li><li>
Ability to sell the whole portfolio of CNS (Servers, Storage, Networking, Security, Virtualization, Backup, DR, Support, and Managed Services)</li><li>
Prepare a list of prospective customers and projects expected to finalize within the same financial year</li><li>
Create and drive accurate sales pipeline with accurate account revenue forecasting</li><li>
Achieve the Target through the planned and forecasted prospects</li><li>
Negotiate and win projects from the customers those create a financial profit to CNS</li></ul>
Responsible for Achieving Yearly Quota:<ul><li>
Achieve yearly and quarterly Target assigned by Sales Manager</li><li>
Responsibility for winning projects</li><li>
Total coverage of assigned market segments, and increase the company&rsquo;s market share in such segment</li><li>
Develop new accounts</li><li>
Enhancing customer satisfaction and ability to build long-term relationship</li><li>
Good knowledge of customer requirements and behavior</li><li>
Good technical knowledge of the products and services offered by the company</li><li>
Ensure that all escalation process is in use, if required</li><li>
Engage appropriate resources to build compelling value propositions, deliver sales presentations, negotiate and close deals</li><li>
Supporting PM, Collection and Contract Teams</li></ul>
Propose Technical and Commercial Solutions from CNS to the Prospective Customers:<ul><li>
Professionally represent the company</li><li>
Align with principal partners to provide turnkey solutions</li><li>
Ensuring proposals or any other information is prepared accurately and submitted properly</li><li>
Propose solutions based on added values rather than on price</li></ul> 

Qualifications 
<ul><li>
5-6 years of experience.</li><li>
University or Bachelor's degree.</li><li>
Strong relationship with customers</li><li>
Demonstrated achievement of high quota</li><li>
Opportunity Qualification</li><li>
Proposal Development</li><li>
Closing</li><li>
Account Planning and Alignment</li><li>
Customer Relationship Management</li></ul> 

Additional Information<div></div> 
Compliance with policies and procedures based on the ISO standards adopted by CNS.</div>

Account Manager

Catalyst Tax Services LLC

We're looking for a Working Partner to join our Tax &amp; Finance consultancy in the UAE.This isn't just a senior hire it's a genuine partnership opportunity for someone ready to build alongside us.What you'll bring:✔ UAE Corporate Tax &amp; VAT expertise✔ External &amp; Internal Audit experience✔ Strong financial reporting skills✔ A track record in client relationship management and business development✔ Team leadership capabilityIdeal background:<ul><li>2&ndash;3 years of UAE experience</li><li>ACCA / CA / CPA / CMA (fully or partially qualified)</li><li>Solid grasp of UAE tax laws</li><li>An entrepreneurial mindset</li></ul>What's on offer:★ Partnership opportunity★ Attractive profit sharing★ A genuine leadership position★ Long-term growth★ The chance to build your own client portfolioIf you're a finance professional in the UAE ready to move from employee to partner, let's talk.+971 54 501 0244 / 0555603708Work Location: In person

Working Partner

Ipsos

<div><div><div><div><div>BUSINESS DEVELOPMENT 
<div><ul><li>Supporting and assisting management in developing new client business development.
</li></ul><ul><li>Proactively supporting management in business development initiatives and trying to identify potential areas.
</li></ul><ul><li>Contributing and writing sections of new client proposals with senior supervision and approvals.
</li></ul><ul><li>Contributing to costing of proposals.
</li></ul>Managing smaller proposals (including design &amp; pricing of research, solutions) with senior supervision and approval. 
<ul><li>
</li></ul></div></div></div> 
<div><div>CLIENT RELATIONSHIP 
<div><ul><li>Contributing to the day-to-day client interaction throughout the specific project processes and support seniors on general client relationship and communication, supporting seniors on face-to-face client meetings.
</li></ul><ul><li>Supporting SREs and Account Managers in their efforts of developing existing client accounts further.
</li></ul><ul><li>Contributing and writing sections of existing client proposals with senior supervision and approvals.
</li></ul><ul><li>Contributing to costing of proposals.
</li></ul><ul><li>Managing smaller proposals (including design &amp; pricing of research, solutions) with senior supervision and approval.
</li></ul>Contributing to high quality project deliverables with supporting seniors in analysis/reports as per client objectives/requests. Providing accurate deliverables in line with senior expectations. 
<ul><li>
</li></ul></div></div></div> 
<div><div>PROJECT MANAGEMENT 
<div><ul><li>Taking overall responsibility for the successful management of research projects, ensuring projects are delivered; on-time; on- cost to the client&rsquo;s satisfaction.
</li></ul><ul><li>Contributing and doing project management, including, Clients: day-to-day interaction on project level with senior support and approval, Qre/DG/Obs. sheet: contributing to research materials with senior support and supervision, Operation (Fieldwork, Data Processing etc): direct day-to-day interaction on project level with internal stakeholders and Suppliers: direct day-to-day interaction with senior supervision on project level.
</li></ul><ul><li>Contributing to project administration, and partially responsible for certain elements including job book management and Direct cost.
</li></ul><ul><li>Ensuring consistent project quality standards according to the established processes and procedures (executing all the needed project briefings, monitoring fieldwork quality, review meetings, data review).
</li></ul><ul><li>Proactively supports senior team throughout the project, e.g.: raising issues in a timely manner and being solutions focused. 
</li></ul></div></div></div> 
<div><div>PEOPLE AND SELF MANAGEMENT 
<div><ul><li>Attending and participating in all knowledge sharing initiatives via: Intranet readings, Ipsos online trainings, Internal f2f trainings, Best practices or POV shared by senior
</li></ul></div>Management.
<div><ul><li>In line with the relevant business unit focus, a good understanding in at least one area of expertise (medium level) and continuous learning in at least two other areas.
</li></ul><ul><li>Proactively improving computer and soft skills.
</li></ul><ul><li>Proactively seeking out opportunities for own self-development, via informal and formal learning events (e.g.: establishing a mentor, reading materials on Intranet, attending training courses etc.
</li></ul><ul><li>Taking responsibility for their own on-the-job learning (e.g.: taking notes, asking questions from senior team members to clarify understanding etc.)
</li></ul><ul><li>Proactively seeking out opportunities for own self-development, via informal and formal learning events (e.g.: establishing a mentor, reading materials on Intranet, attending training courses etc.)
</li></ul><ul><li>Treating others with respect at all times.
</li></ul>Being a proactive and effective team member. 
<ul><li>
</li></ul></div></div></div> 
<div><div>FINANCE, P&amp;L AND ADMINISTRATIVE 
<div><ul><li>Contributing and supporting Head of the business unit in achieving financial targets of the department.
</li></ul><ul><li>Responsible on general administrative and HR compliance on personal level.</li></ul></div></div></div></div></div></div>

Senior Research Executive - CEX

Fakeeh University Hospital

ABOUT US
 Fakeeh Health is a pioneering healthcare group brought to the UAE by the esteemed founders of Fakeeh Care Group, KSA . With a strong legacy in clinical excellence, research & innovation, and academic integration, Fakeeh Health stands as a testament to our unwavering commitment to delivering holistic, high-quality, and accessible healthcare.
 
Fakeeh Health includes a network of patient-focused facilities led by our flagship, Fakeeh University Hospital , where Person-Centered Care (PCC) guides both patient and employee experiences. As a Planetree-aligned organization, we foster a supportive and empowering work culture. Our network also includes Fakeeh MediCenters across Dubai for accessible primary care, the tech-enabled Fakeeh Smart Clinic for hybrid physical and virtual care, and Fakeeh DaySurge , focused on minimally invasive, same-day procedures.
 
Aligned with our organizational values and PCC goals, we value professionals who bring experience in community engagement or corporate social responsibility (CSR), as such backgrounds reflect our shared commitment to meaningful social impact and community upliftment. JOB PURPOSE:
 The Business Coordinator / Business Executive is responsible for developing new business opportunities by building and maintaining relationships with corporate clients. This is a field-based role, with the primary focus on visiting identified corporate organizations, establishing key business contacts, and coordinating wellness initiatives that create opportunities for strategic partnerships and business growth.
 
The role requires planning and executing corporate wellness events as a gateway to expanding the organization's client network and generating new business. Over time, the position is expected to evolve into managing a dedicated profit center, with accountability for business development, revenue generation, and long-term client engagement. KEY RESPONSIBILITIES AND DUTIES:
 
Visit assigned corporate organizations throughout the year to establish and strengthen business relationships.
 
Identify and develop new business opportunities through corporate networking and client engagement.
 
Plan, coordinate, and execute corporate wellness events to create business opportunities and generate leads.
 
Build and maintain strong relationships with corporate decision-makers and key stakeholders.
 
Coordinate with internal teams to ensure the successful delivery of wellness programs and client requirements.
 
Monitor and report on business opportunities, client interactions, and event outcomes.
 
Support the achievement of business development and revenue targets, with the role evolving into managing a profit center
 
. Experience: 
Bachelor's degree in Business Administration, Marketing, Healthcare Management, or a related field.
 
2–5 years of experience in business development, corporate sales, account management, or client relationship management.
 
Experience in the healthcare, wellness, or service industry is preferred.
 
Demonstrated ability to build corporate relationships and generate new business opportunities.
 
Strong communication, networking, negotiation, and presentation skills.
 
Self-motivated, target-oriented, and willing to travel extensively for client meetings and corporate events
 
COMPETENCIES: 
Accountability & Role Understanding with Accreditation Knowledge
 Adaptability & Resilience
 Teamwork and Relationship Building with Cultural Alignment
 Talent Management and Development
 Compassionate and Effective Communication

Executive - Business Development

OneClickDrive.com

OneClickDrive is on the hunt for a Sales Account Manager capable of catering to our existing clients, upsell . A dynamic, driven individual with local Dubai experience in sales and business development is essential. Outdoor sales would be the key responsibility alongside client management. Those with online sales background would be preferred.Experience with customer management .Position: Sales Account ManagerRequired Experience, Skills and Qualifications<ul><li>Minimum 3 years of Account Management and business development experience</li><li>Experienced in Business development with Corporate Customers</li><li>Proven track record in achieving sales / business results</li><li>Has an aptitude to develop, set &amp; execute a sales strategy and rolling sales plans</li><li>Strong analytical and problem solving skills, especially the ability to handle difficult clients</li><li>Exemplary verbal and written communication skills, with the ability to communicate technical information to a non-technical audience</li><li>Analyze customer requirements, create solutions proposals, and give presentations at the customer's premises</li><li>Proficient to present at senior level</li><li>Professional fluency in Arabic and English language</li></ul>Responsibilities<ul><li>Identify, plan and execute sales related activities to sign up new clients</li><li>Pro-actively seeks new business for the company by arranging meetings with prospective clients</li><li>Cold calling new clients and maintaining database of prospective clients.</li><li>Perform demonstrations of companies products at meetings and communicate the benefits of clients joining the company portal</li><li>Prepare client contracts, invoices, receipts and manage payments and maintenance of client accounts</li><li>Maintain existing clients with regular client visits.</li><li>Build a good long-term rapport with existing clients and keep them updated on new features and how they can improve their performance in the market</li><li>Renew client contracts and up-sell clients by selling additional offerings</li><li>Promote the company through local marketing initiatives</li></ul>Job Type: Full-timePrerequisites:<ul><li>Sales: 3 years in Dubai</li><li>Valid UAE Driving License</li><li>Online Media Sales (Preferred)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Salary &amp; Benefits<ul><li>Upto AED 5000 to 8000 + commission .</li><li>Very Attractive Commission Structure</li><li>Standard UAE benefits: Medical Visa, Travel Ticket, etc.</li></ul>Job Types: Full-time, PermanentPay: AED5,000.00 - AED8,000.00 per monthApplication Question(s):<ul><li>mention the name of online solution that you used to sell</li></ul>Experience:<ul><li>Sales of ERP , online solution etc: 2 years (Preferred)</li><li>Sales: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>License/Certification:<ul><li>Driver's License in UAE (Preferred)</li></ul>Work Location: In person

Sales Account Manager

<div><div><div>If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
</div></div><div><div><div><div>Job Req Number: 125105 
Time Type: Full Time 
The DSV group, headquartered in Denmark, is one of the biggest transport and logistics companies in the world, with more than 160,000 dedicated employees and presence in 90 countries. 


The BDM is a HUNTER, characterised by a high activity level, willingness and ability to meet customers and identify opportunities for the company. In addition, maintain &amp; further develop existing customers in close cooperation with customer service and management. It is expected that a BDM is able to work independently, shows initiative and the ability to drive people. 


Reporting Line:
Reports to: Director, Country Sales, Air &amp; Sea

Location: Dubai, UAE 


Detailed Responsibilities:
<ul>
<li>Build and maintain a pipeline in Microsoft Dynamics in accordance with company guidelines.</li>
<li>Target and qualify a list of potential clients in main focus trade lanes identified by DSV.</li>
<li>Gain new business and target new trade lanes within client selection.</li>
<li>Provide client and target information, maintain CRM with 100% accuracy on every sales call and visits.</li>
<li>Plan and achieve a minimum number of sales calls per week.</li>
<li>Ensure detailed SOP&rsquo;s are in place for the client.</li>
<li>Weekly presentation of pipeline and activities using Microsoft Dynamics (dashboard) to management.</li>
<li>List account information, contact details, meeting schedules, opportunities and service lines as well as visiting reports in accordance with company guidelines.</li>
<li>Support regional sales campaigns.</li>
<li>Generate sales leads to overseas DSV offices and networks.</li>
<li>Establish strong relationships to customers as well as colleagues.</li>
<li>Monthly review of performance with individual sales and action plan setting where needed.</li>
<li>Responsible for assisting in collecting of payment from customers in accordance with company guidelines.</li>
<li>Be able to acknowledge and understand company capabilities and identify improvement areas where needed.</li>
<li>Ensure proper stakeholder management including relevant involvement of product specialists, Inside Sales, RDMs or/and management.</li>
<li>Achieve KPI&rsquo;s set by management.</li>
<li>DSV Supply Code of Conduct is adhered to.</li>
<li>Other tasks assigned by management.</li></ul> 


Qualifications &amp; Characteristics:
<ul><li>Sales experience of 3-5 years in a multi-national freight forwarding company.</li>
<li>Industry knowledge and is aware of the market.</li>
<li>Self-managed, result-driven &amp; outgoing personality.</li>
<li>Business-minded.</li>
<li>Results-orientated.</li>
<li>Energetic &amp; proactive</li>
<li>Good communication and organization skills.</li>
<li>Ability to communicate industry related information to people outside our industry.</li>
<li>Diplomatic, influencing &amp; trustworthy.</li>
<li>Ability to define requirements, analyse facts, and determine relevant solutions/actions to be taken.</li>
<li>Extrovert personality with strong relationship building capabilities.</li></ul> 
DSV &ndash; Global Transport and Logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let&rsquo;s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers&rsquo; needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don&rsquo;t just work &ndash; we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company &ndash; this is the place to be. 


Start here. Go anywhere

Visit dsv.com</div></div></div></div></div>

Business Development Manager, Air & Sea

NielsenIQ

<div>Job Description 
Account Manager, Sales Role
We are seeking a highly motivated and results-driven Account Manager to join our team. In this role, the primary focus will be on driving sales revenue growth and nurturing client relationships within your assigned portfolio. You'll be entrusted with the day-to-day management of relationships with key client stakeholders and will be adept at leading strategic discussions with them, that may sometimes involve C- suite engagement.
External Key Responsibilities:<ul><li>Role involves 50% client management of existing portfolio combined with 50% hunting for new business across NIQ portfolio both upsell and new logo reach</li><li>Develop and execute sales strategies to achieve revenue growth targets within the assigned client portfolio.</li><li>Build and maintain strong client relationships, understanding their needs and preferences. Identify and pursue opportunities for upselling, cross-selling, and expanding client partnerships across the diverse set of solutions that is available</li><li>Manage and negotiate commercial agreements with clients, ensuring mutually beneficial outcomes.</li><li>Act as the primary point of contact for key client stakeholders, addressing their inquiries and concerns in a timely and effective manner.</li><li>Collaborate with cross-functional teams to ensure seamless delivery of products and services to clients.</li><li>Monitor market trends, competitor activities, and industry developments to identify opportunities for sales growth.</li><li>Provide regular reports and updates on sales performance and client engagement to senior management.</li><li>Work with multiple stakeholders and cross-functional teams to refine and execute strategic plans.</li><li>Hunt for new logos to onboard including outbound prospecting via email, social, phone and in person into target accounts</li></ul>
Internal Key Responsibilities:<ul><li>Strategy Implementation: Ensure key messages of Global, Regional and Panel strategy are interpreted, understood and implemented across the respective group of clients.</li><li>Forecasting: Manages, forecasts and achieves the revenue budget for the APP Cluster</li><li>Establish annual, quarterly, monthly, or weekly sales plans and prioritize and schedule own activities so these targets are met. Ensure all potential clients are identified, approached and developed to maximize revenue potential of panel. This role is often the first touchpoint for prospects interested in NielsenIQ solutions and will set the tone for the sales cycle</li></ul>
following. Professionalism, enthusiasm, and excellent communication are key characteristics to be successful in this role.<ul><li>Contracts: Handles contract development and negotiation to successful resolution, meeting with GfK &ndash; NIQ standard practices</li><li>Lead Development: Is responsible for client management activities including identifying opportunities to broaden penetration into the client&rsquo;s business and enhancing client satisfaction for long term relationships.</li><li>Retention: Through commercial excellence achieves Global Retention targets for a set list of clients</li></ul> 
Qualifications and Requirements:<ul><li>Bachelor's degree in business, marketing, or a related field (Master's degree preferred) with a 7-9 years&rsquo; experience in market research and sales</li><li>Knowledge of retail measurement practices, customized solutions/services is essential.</li><li>Proven sales experience in hunting environment essential</li><li>Strong negotiation and strategic planning abilities.</li><li>Proven experience in commercial or sales management, preferably in the consumer durables industry.</li><li>Good communication and interpersonal skills, with the ability to build and maintain strong client relationships.</li><li>Goal-driven, proactive, and able to work in a fast-paced environment.</li><li>Proficient in creating and delivering presentations tailored to the audience&rsquo;s needs.</li><li>Advanced in MS Office</li><li>The ideal candidate will be a highly energized self-starter who can thrive working autonomously while also being skilled at building solid working relationships with cross-functional team members and sales stakeholders.</li></ul> 
#LI-PP1 
 
 
Additional Information<div></div> 
Our Benefits<ul><li>
Flexible working environment</li><li>
Volunteer time off</li><li>
LinkedIn Learning</li><li>
Employee-Assistance-Program (EAP)</li></ul>
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including r&eacute;sum&eacute; screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ&rsquo;s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ&rsquo;s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ
NIQ is the world&rsquo;s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights&mdash;delivered with advanced analytics through state-of-the-art platforms&mdash;NIQ delivers the Full View&trade;. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world&rsquo;s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion</div>

Account Development

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