customer service representative Jobs in Dubai

customer service representative

account manager

relationship manager

key account manager

contract manager

client relationship manager

Royal Smart Properties

Royal Smart Limousine is Dubai&rsquo;s leading provider of premium chauffeur and corporate transportation services, trusted by government entities, top-tier corporates, luxury hotels, and international clients. As part of our ongoing expansion, we are seeking an experienced and client-focused Client Relationship Manager to strengthen our corporate partnerships and ensure superior service delivery across all accounts.Position OverviewThe Client Relationship Manager will play a strategic role in nurturing and expanding Royal Smart Limousine&rsquo;s corporate client base. This position requires a strong communicator, skilled negotiator, and detail-oriented professional capable of managing complex contracts, maintaining long-term business relationships, and driving corporate growth initiatives.The ideal candidate will have deep knowledge of UAE B2B sales, contract management, and customer retention strategies, and will serve as the key liaison between clients and internal departments to ensure exceptional service delivery.Key ResponsibilitiesClient Relations &amp; Corporate Sales<ul><li>Build and maintain strong, long-term relationships with existing and new corporate clients.</li><li>Identify business growth opportunities within government, hospitality, events, and enterprise sectors.</li><li>Develop customized proposals, quotations, and presentations for prospective clients.</li><li>Negotiate pricing, contract terms, and service agreements in line with company policies.</li><li>Ensure client satisfaction through consistent communication and proactive issue resolution.</li></ul>Contract &amp; Account Management<ul><li>Manage the full contract lifecycle &mdash; from tender submissions and contract drafting to renewal and amendment.</li><li>Liaise with the Legal and Finance teams for document review and compliance verification.</li><li>Track contract performance, renewal timelines, and service-level agreements (SLAs).</li><li>Maintain an updated database of all client accounts, contracts, and renewal schedules.</li></ul>Market &amp; Performance Analysis<ul><li>Conduct competitor and market research to identify emerging corporate opportunities.</li><li>Monitor key account performance using CRM and ERP dashboards.</li><li>Prepare monthly business reviews and revenue forecasts for senior management.</li></ul>Candidate ProfileQualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field (MBA preferred).</li><li>4&ndash;7 years of proven experience in corporate sales, client management, or B2B account management, preferably in transportation, logistics, or hospitality.</li><li>Strong knowledge of UAE commercial practices, procurement, and contract procedures.</li></ul>Skills &amp; Competencies<ul><li>Excellent communication, negotiation, and presentation skills.</li><li>Strong relationship-building and customer service orientation.</li><li>Proficiency in CRM/ERP systems (Odoo, Salesforce, or Zoho) and Microsoft Office Suite.</li><li>Fluent in English and Arabic (both written and spoken).</li><li>Valid UAE driving license is mandatory.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED8,000.00 per month

Client Relationship Manager

Ternuras & Encantos unip Lda

Prima Luxury is a boutique real estate agency in Dubai, specializing in luxury property advisory and sales for both residential and commercial assets. With a commitment to personalized service, we help clients worldwide make informed decisions and achieve their property and investment goals.About the RoleWe are seeking an ambitious Client Relationship Manager to join our team, focusing on secondary and off-plan property markets. In this role, you&rsquo;ll take the lead in generating new leads, building strong relationships with clients, and closing high-value transactions for luxury properties. This is an excellent opportunity for a professional with a minimum of 1 year of experience in Dubai&rsquo;s real estate market to take their career to the next level.Key Responsibilities<ul><li>Lead Generation: Develop and implement effective strategies to screen and qualify the given leads, including networking, social media marketing, cold calling, etc. Establish a strong network of potential clients, including high-net-worth individuals, investors, and developers.</li><li>Sales &amp; Negotiation: Manage the entire sales cycle for luxury properties, from the initial client contact up to the deal closing. This includes property presentations, site visits, negotiation of terms, and contract finalization.</li><li>Client Relationship Management: Build and maintain long-term relationships with high-net-worth clients, understanding their unique needs and preferences, and providing exceptional customer service.</li><li>Market Expertise: Stay up-to-date on market trends, property valuations, and competitor activities in order to share expert advice and investment insights to clients.</li></ul>Qualifications<ul><li>Language: Fluency in English is essential; proficiency in other languages is preferred.</li><li>Excellent communication, customer service, and interpersonal skills.</li><li>Strong presentation and public speaking abilities.</li><li>Proficiency in MS Office and CRM software.</li><li>Strong passion for real estate, with a keen interest in Dubai&rsquo;s off-plan developments and emerging trends.</li><li>Valid UAE Driver's license is preferred</li></ul>Work Conditions<ul><li>Employment Type: Full-time, based in our Dubai office with flexibility for client meetings.</li><li>Growth: Join a dynamic team and gain exposure to the competitive real estate market.</li><li>Supportive Environment: Benefit from a collaborative workplace that values development and success.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your expected salary (in AED)?</li></ul>

TXM Solutions

<div>
 
 
 JOB SPECIFICATION: CLIENT RELATIONS MANAGER
 
 
 
 
 
 
 
 JOB SUMMARY:
 
 
 
 The Client Relations Manager will be responsible for managing the internal complaints department and serve as a liaison between the regulators, clients and Banxso, through collaboration with internal departments to ensure that Banxso meets and exceeds its clients&rsquo; needs by creating, nurturing, and maintaining strong positive relationships between Banxso, the regulators and its clients addressing their queries and concerns promptly and effectively.
 
 
 
 
 
 This role plays a critical role to ensure full client satisfaction by delivering exceptional customer service. This role requires a person to deal with the regulator and clients from the beginning of their concern or enquiry; to know how to fully investigate, assess and address the client&rsquo;s concerns and inquiries from start to finish (resolution) is crucial.
 
 
 This person should always be promoting Banxso, by fostering a culture of continuous improvement, increasing client loyalty, long term business success and trust in the Banxso brand which is essential to our reputation and growth.
 
 
 
 
 
 
 Key Duties and Responsibilities, including but not limited to:
 
 
 
 
 
 
 
 Complaints Handling:
 
 Receive, review, and investigate customer complaints promptly by collaborating with the complaints teams and relevant departments to gather information and insights for complaint resolution by ensuring timely and accurate responses to customers, keeping them informed throughout the resolution process.
 
 
 
 
 
 
 Process Improvement:
 
 Identify patterns and trends in customer complaints to improve overall service delivery by working closely with the client relations officers and other departments to address systemic issues contributing to complaints, developing, and implementing improvements to prevent future complaints.
 
 
 
 
 
 
 Team Leadership:
 
 Supervise and lead a team of client relations officers by providing training and guidance to team members on effective complaint handling and monitoring team performance, ensuring adherence to established processes and standards.
 
 
 
 
 
 
 Compliance and Documentation:
 
 Ensure compliance with relevant regulations, regulators, and internal policies in the complaints resolution process by maintaining accurate and comprehensive records of all complaints and their resolutions, preparing reports for management, summarizing complaint data, and highlighting areas for improvement and recommendations.
 
 
 
 
 
 
 Customer Communication:
 
 Develop and maintain communication channels to keep customers informed about the status of their complaints and implement strategies to enhance customer satisfaction and loyalty.
 
 
 
 
 
 
 Collaboration:
 
 Work closely with other departments, such as legal, compliance, customer support, quality control, onboarding sales and retentions to address root causes of complaints, participating in cross-functional teams to implement process improvements and enhance overall customer experience.
 
 
 
 
 
 
 QUALIFICATIONS AND SKILLS:
 
 
 <ul>
 <li>
 Bachelor's degree in LLB
 </li>
 <li>
 Admitted attorney (preferably)
 </li>
 <li>
 Must be able to draft legal correspondence.
 </li>
 <li>
 Must be deadline driven and outcome orientated.
 </li>
 <li>
 Proven experience in a complaints management role.
 </li>
 <li>
 Strong leadership and team management skills.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Analytical and problem-solving abilities.
 </li>
 <li>
 Familiarity with relevant industry regulations and best practices.
 </li>
 <li>
 Ability to handle sensitive and confidential information with discretion.
 </li>
 <li>
 Proficiency in using complaint management software and other relevant tools.
 </li>
 </ul>
 
 
</div>

Mailbox Smart Services

The Client Relationship Manager will manage and grow strategic client relationships across the construction and contracting sector. The role focuses on ensuring client satisfaction, seamless service delivery, and consistent revenue growth through effective account management and business development initiatives.Key Responsibilities:<ul><li>Build and maintain strong relationships with major clients in the construction and building materials industry.</li><li>Understand client requirements and provide tailored product and service solutions.</li><li>Coordinate with sales, project, and operations teams to ensure efficient project execution and on-time delivery.</li><li>Monitor account performance, sales targets, and client satisfaction metrics.</li><li>Identify opportunities to upsell, cross-sell, and expand business within existing client accounts.</li><li>Resolve client concerns proactively to maintain high service standards and long-term partnerships.</li><li>Prepare account reports, market insights, and performance updates for management review.</li></ul>Requirements:<ul><li>8&ndash;15 years of proven experience in sales, business development, or account management within the construction or building materials sector.</li><li>Excellent communication, negotiation, and relationship-building skills.</li><li>Strong client focus with a target-driven mindset.</li><li>In-depth knowledge of the UAE construction market and major contractors or developers.</li><li>Ability to work collaboratively across departments to ensure client satisfaction and project success.</li></ul>Job Type: Full-timePay: Up to AED20,000.00 per monthApplication Question(s):<ul><li>How many years of experience you have as a client relationship manager in construction industry?</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Client Relationship Manager – Construction Materials

Arab Bank

<div>
 
 
 Accountabilities and Key Roles:
 
 
 
 
 
 <ul>
 <li>
 Provide exceptional quality service to new and existing Premium clients relationships by providing them with the full suite of financial products &amp; services based on their needs.
 </li>
 <li>
 Maximize profitability and create client ownership by providing the highest level of customer service through continuous proactive sales calls &amp; visits to existing and new clients.
 </li>
 <li>
 Develop an action plan to broaden the existing client relationship by to acquiring new client relationships as well as new TMLs.
 </li>
 <li>
 Achieve sales targets in line with best practice standards of services and acting as a &ldquo;Trusted Advisor&rdquo; to the Premium clients.
 </li>
 <li>
 Adhere to Premium service quality standards and comply with Premium policies and guidelines.
 </li>
 <li>
 Update all clients&rsquo; files and ensure that all documents related to client are available in order to comply to KYC and AML Regulations.
 </li>
 <li>
 Identify and acquire new Premium clients to achieve &ldquo;New To Bank&rdquo; targets as well as cross sell targets.
 </li>
 <li>
 Review existing client relationships to ensure a greater share of wallet and higher cross sell ratios.
 </li>
 <li>
 Monitor own portfolio (portfolio management) by tracking the progress of Customer base, Asset Portfolio, Deposit Portfolio &amp; Penetration Ratios of products and service.
 </li>
 <li>
 Pay attention to client feedback for any suggestions/concerns to propose innovative ideas for new products and services, and escalate to the Premium Program Manager when necessary.
 </li>
 <li>
 Participate in Premium program sponsorships, events &amp; initiatives that contribute in promoting the program image.
 </li>
 <li>
 Retain Client ownership (strong knowledge of client account, transactions and all issues related to client)
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 
 
 Education
 
 : University degree from a recognized university
 
 
 
 
 
 
 Experience
 
 : min. 2-4 years in relationship management and sales of retail products.
 
 
 
 
 
 
 Competencies:
 
 
 <ul>
 <li>
 Fluent in English &amp; Arabic
 </li>
 <li>
 Excellent Communication and Time Mgt. Skills
 </li>
 <li>
 Very good Networking and selling skills
 </li>
 <li>
 Excellent Relationship Management &amp; Negotiation skills
 </li>
 <li>
 Strong Interpersonal, Presentation, and Listening skills
 </li>
 <li>
 Good MS Office skills
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What We Offer at Arab Bank
 
 
 
 
 
 
 At Arab Bank, we offer a purpose-driven and inclusive environment where innovation, continuous learning, and employee wellbeing are at the core. We are proud to welcome individuals of all generations, genders, and backgrounds, valuing the diverse perspectives that strengthen our culture and contribute to our success.
 
</div>

Premium Relationship Officer

Object1.uae

<div>
 
 Company Description
 
 
 
 Object1.uae approaches architecture as an art form, striving to create unique and aesthetically pleasing urban environments. The company's focus is on designing spaces that inspire and enrich everyday life for work, living, and creativity. With a commitment to innovative and thoughtful design, Object1.uae aims to elevate the modern urban landscape for better functionality and beauty.
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Relationship Manager located in Dubai, United Arab Emirates. The Relationship Manager will focus on building and maintaining strong client relationships, managing customer inquiries, and acting as the primary contact for clients. Responsibilities include identifying new business opportunities, fostering client satisfaction, coordinating with internal teams to deliver tailored solutions, and ensuring overall client success.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong client relationship-building, customer support, and interpersonal skills
 </li>
 <li>
 Ability to identify business opportunities, negotiate deals, and manage client accounts
 </li>
 <li>
 Excellent communication, problem-solving, and coordination abilities
 </li>
 <li>
 Experience in sales, partnership management, or account management
 </li>
 <li>
 Proficiency in CRM tools, data analysis, and reporting
 </li>
 <li>
 Strong organizational skills and the ability to work under deadlines
 </li>
 <li>
 Familiarity with the architecture or urban development industry is a plus
 </li>
 <li>
 Bachelor's degree in Business Administration, Marketing, or a related field
 </li>
 </ul>
</div>

Relationship Manager

AMIRAH LIVING DEVELOPER LLC

Job Title: Sales Relationship ManagerDepartment: Sales &amp; Business DevelopmentReports To: Head of SalesLocation: [City / Region]Employment Type: Full-timeJob SummaryThe Real Estate Development &amp; Sales Relationship Manager is responsible for driving property sales, managing client relationships, and supporting the development team in promoting real estate projects. This role focuses on building and maintaining long-term relationships with clients, investors, and brokers, while achieving individual and team sales targets.Key ResponsibilitiesSales &amp; Business Development<ul><li>Identify, qualify, and pursue new sales opportunities for residential and commercial real estate projects.</li><li>Conduct market research to identify potential buyers, investors, and business partners.</li><li>Develop and execute sales strategies to achieve monthly and annual sales goals.</li><li>Prepare and deliver sales presentations, proposals, and project briefings to clients and investors.</li><li>Manage end-to-end sales processes &mdash; from lead generation to deal closure and after-sales service.</li></ul>Client Relationship Management<ul><li>Maintain strong relationships with new and existing clients to ensure satisfaction and loyalty.</li><li>Act as the primary point of contact between clients and the company for all sales-related inquiries.</li><li>Provide regular updates to clients on project progress, pricing, and availability.</li><li>Handle client feedback and resolve issues professionally and promptly.</li></ul>Coordination with Development &amp; Marketing Teams<ul><li>Collaborate with the project development team to understand project specifications, timelines, and features.</li><li>Coordinate with the marketing team to develop effective promotional campaigns and events.</li><li>Participate in real estate exhibitions, roadshows, and open house events to attract buyers and investors.</li></ul>Reporting &amp; Administration<ul><li>Maintain accurate and up-to-date sales records in CRM systems.</li><li>Prepare regular sales performance reports and forecasts.</li><li>Monitor competitor activities, pricing, and market trends.</li></ul>Key Skills &amp; Competencies<ul><li>Strong sales and negotiation skills.</li><li>Excellent communication and interpersonal skills.</li><li>In-depth understanding of real estate markets and trends.</li><li>Customer service orientation with a relationship-building mindset.</li><li>Self-motivated, target-driven, and able to work independently.</li><li>Proficiency in CRM software and MS Office Suite.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, Real Estate, or a related field.</li><li>1&ndash;3 years of experience in real estate B 2 B sales, property development relationship manager.</li><li>Proven track record of achieving sales targets in the real estate sector.</li><li>Knowledge of local real estate laws and regulations is a plus.</li></ul>Performance Indicators<ul><li>Sales volume and revenue achieved.</li><li>Number of new clients acquired.</li><li>Client satisfaction and retention rate.</li><li>Accuracy of sales forecasting and reporting.</li><li>Contribution to project launch success and marketing events.</li></ul>Job Type: Full-timePay: AED5.00 per day

Explore 3992+ Client relationship manager in Dubai this November. Find roles across top companies and apply now to boost your career.

3992 client relationship manager jobs IN Dubai

Client Relationship Manager

Client Relationship Manager

Client Relationship Manager

Client Relationship Manager – Construction Materials

Premium Relationship Officer

Relationship Manager

Relationship Manager