data analyst

business analyst

senior business analyst

senior product analyst

bi analyst

crm analyst

EDGE INTEGRATED TECHNICAL SERVICES LLC

Job Description:We are looking for a Zoho CRM Developer / Analyst who can independently design, develop, and customize Zoho CRM modules to meet business requirements. The ideal candidate will have hands-on experience in building workflows, automation, reports, and integrations while ensuring smooth functionality across departments.You will work closely with management and internal teams to understand process needs, optimize CRM usage, and enhance data-driven decision-making.Key Responsibilities:<ul><li>Design and develop custom Zoho CRM modules, fields, layouts, and dashboards.</li><li>Create and manage workflows, automation, and blueprints to streamline business operations.</li><li>Customize CRM functions using Deluge scripting and ensure system efficiency.</li><li>Integrate Zoho CRM with other Zoho applications (Books, Projects, Creator, etc.) and third-party tools.</li><li>Analyze existing processes and recommend system improvements to enhance productivity.</li><li>Troubleshoot technical issues and implement timely solutions.</li><li>Ensure data integrity and accuracy across all CRM modules.</li><li>Prepare reports, performance metrics, and analytics as required by management.</li><li>Work independently on CRM development projects with minimal supervision.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>Minimum 2&ndash;3 years of hands-on experience in Zoho CRM development.</li><li>Strong understanding of Deluge scripting, API integration, and Zoho ecosystem.</li><li>Proven experience in module creation and customization.</li><li>Ability to work independently and deliver results within deadlines.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong communication and documentation abilities.</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Can you create the CRM Modules on your own?</li><li>Can you work Independently at Backend?</li><li>Can you work as Zoho CRM Analyst?</li></ul>

Zoho CRM Developers

The Visa Services

The Visa Services is the leading visa agency in the UAE in 2025 according to the World Travel Awards. We help clients open the world without borders: Schengen, the USA, Japan, China, and many other destinations.Due to company growth, we are expanding our team and are looking for a Marketing Analyst who will help build clear and reliable analytics and turn data into management decisions.Responsibilities<ul><li>End-to-end marketing analytics: full funnel analysis from visit &rarr; lead &rarr; payment; breakdown by channels, destinations, languages, and urgency; identification of drop-off points</li><li>Advertising performance analysis (primarily Google Ads): CPL, CPA, stage-by-stage conversion rates, optimization recommendations</li><li>CRM analytics in Bitrix24: data quality audit, segmentation, field logic, statuses, and tags for analytics and communications</li><li>Customer touchpoint analysis: frequency, timing, and format of communications (calls, messengers, campaigns); assessment of impact on conversion and churn</li><li>Evaluation of campaign performance and repeat customer inquiries</li><li>Preparation of technical requirements for reports and dashboards: metrics, data sources, calculation logic, and data quality control</li></ul>Requirements<ul><li>1&ndash;2+ years of experience in marketing or CRM analytics</li><li>Strong SQL skills (funnels, cohorts, segmentation)</li><li>Experience with BI tools (Power BI, Tableau, Looker Studio, etc.)</li><li>Understanding of key metrics: CPL, CPA, CR, ROAS, LTV, CAC, repeat conversions</li><li>Confident experience working with Bitrix24</li><li>Ability to turn analytics into clear recommendations and actionable steps</li></ul>Nice to have<ul><li>GA4, UTM hygiene, basic understanding of attribution models</li><li>Python (pandas) for reporting automation</li><li>Experience with A/B testing and communication scenarios</li><li>English proficiency (RU / EN, partial AR is a plus)</li></ul>Working conditions<ul><li>Work format: office in the UAE</li><li>Minimal bureaucracy and fast decision-making</li><li>Competitive salary, discussed individually based on interview results</li></ul>How to applyIn your application, please include:<ul><li>2&ndash;3 relevant cases</li><li>Your analytics stack (SQL, BI, GA4, Bitrix24, Ads)</li><li>A link to your portfolio or dashboards (if available without NDA)</li></ul>Job Type: Full-timePay: AED10,000.00 - AED13,000.00 per month

Marketing Analyst

Mena Capital Financial Services LLC

Industry: Forex / Financial Services Location: UAE Experience Required: Minimum 3 years (Forex Brokerage mandatory)Job SummaryWe are seeking a highly skilled CRM Administrator with hands-on experience in the Forex trading industry to manage, customize, and optimize our CRM systems. The ideal candidate will support sales, retention, compliance, and operations teams by ensuring smooth CRM functionality, data accuracy, reporting, and system integrations in line with regulatory requirements in the UAE.Key Responsibilities :CRM Management &amp; Administration<ul><li>Administer and maintain the CRM platform used for Forex trading operations (e.g., MT4/MT5 CRM, Salesforce, Zoho, HubSpot, or proprietary CRM).</li><li>Configure user roles, permissions, workflows, pipelines, and automation rules.</li><li>Ensure seamless integration between CRM, trading platforms (MT4/MT5), payment gateways, KYC/AML systems, and marketing tools.</li><li>Monitor system performance and resolve CRM-related issues promptly.</li></ul>Forex Operations Support<ul><li>Manage client lifecycle from lead generation to account activation, trading, and retention.</li><li>Handle CRM configurations related to IB management, rebates, commissions, and affiliate tracking.</li><li>Support sales and dealing teams with accurate client data and real-time reporting.</li><li>Monitor deposits, withdrawals, trading activity, and account status through CRM.</li></ul>Data Management &amp; Reporting<ul><li>Maintain data accuracy, integrity, and security within the CRM.</li><li>Generate daily, weekly, and monthly reports on leads, conversions, trading volume, deposits, withdrawals, and revenue.</li><li>Provide customized dashboards and reports for management and compliance teams.</li><li>Analyze CRM data to identify performance trends and improvement areas.</li></ul>Compliance &amp; Regulatory Support<ul><li>Ensure CRM processes align with UAE regulatory requirements (SCA, DFSA, ADGM, as applicable).</li><li>Manage KYC, AML, and client documentation workflows within the CRM.</li><li>Assist compliance teams during audits by providing CRM reports and records.</li><li>Ensure secure handling of sensitive client information.</li></ul>System Enhancement &amp; Coordination<ul><li>Coordinate with IT, vendors, and CRM providers for upgrades, enhancements, and bug fixes.</li><li>Test new features, integrations, and workflows before deployment.</li><li>Provide CRM training and ongoing support to sales, retention, and operations teams.</li><li>Document CRM processes, SOPs, and user guides.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum 3 years of experience as a CRM Administrator in a Forex brokerage or trading firm.</li><li>Strong understanding of Forex trading operations, client lifecycle, IB structures, and trading platforms (MT4/MT5).</li><li>Hands-on experience with CRM systems used in Forex environments.</li><li>Knowledge of KYC/AML processes and regulatory compliance in the UAE.</li><li>Advanced reporting and data analysis skills.</li><li>Proficiency in Excel and CRM reporting tools.</li><li>Strong problem-solving, communication, and coordination skills.</li><li>Ability to work in a fast-paced, regulated financial environment.</li></ul>Preferred Qualifications<ul><li>Experience working with regulated Forex brokers in the UAE.</li><li>Familiarity with automation tools, APIs, and CRM integrations.</li><li>Knowledge of client retention strategies and sales funnel optimization.</li><li>Experience supporting multilingual sales teams.</li></ul>What We Offer<ul><li>Competitive salary based on experience.</li><li>Opportunity to work with a regulated Forex brokerage.</li><li>Career growth in a dynamic financial services environment.</li><li>Professional and performance-driven work culture.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What is your current Salary Package (AED) ?</li><li>What is your expecting Salary Package ( AED) ?</li><li>Are you available to Join Immediately ?</li><li>Please provide the Forex Firm/broker name you have worked with ?</li></ul>Experience:<ul><li>Forex Industry: 1 year (Required)</li><li>CRM/ERP Administrator: 1 year (Required)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

ERP & CRM Admin - Back Office

Industry: Forex / Financial Services Location: UAE Experience Required: Minimum 3 years (Forex Brokerage mandatory)Job SummaryWe are seeking a highly skilled CRM Administrator with hands-on experience in the Forex trading industry to manage, customize, and optimize our CRM systems. The ideal candidate will support sales, retention, compliance, and operations teams by ensuring smooth CRM functionality, data accuracy, reporting, and system integrations in line with regulatory requirements in the UAE.Key Responsibilities :CRM Management &amp; Administration<ul><li>Administer and maintain the CRM platform used for Forex trading operations (e.g., MT4/MT5 CRM, Salesforce, Zoho, HubSpot, or proprietary CRM).</li><li>Configure user roles, permissions, workflows, pipelines, and automation rules.</li><li>Ensure seamless integration between CRM, trading platforms (MT4/MT5), payment gateways, KYC/AML systems, and marketing tools.</li><li>Monitor system performance and resolve CRM-related issues promptly.</li></ul>Forex Operations Support<ul><li>Manage client lifecycle from lead generation to account activation, trading, and retention.</li><li>Handle CRM configurations related to IB management, rebates, commissions, and affiliate tracking.</li><li>Support sales and dealing teams with accurate client data and real-time reporting.</li><li>Monitor deposits, withdrawals, trading activity, and account status through CRM.</li></ul>Data Management &amp; Reporting<ul><li>Maintain data accuracy, integrity, and security within the CRM.</li><li>Generate daily, weekly, and monthly reports on leads, conversions, trading volume, deposits, withdrawals, and revenue.</li><li>Provide customized dashboards and reports for management and compliance teams.</li><li>Analyze CRM data to identify performance trends and improvement areas.</li></ul>Compliance &amp; Regulatory Support<ul><li>Ensure CRM processes align with UAE regulatory requirements (SCA, DFSA, ADGM, as applicable).</li><li>Manage KYC, AML, and client documentation workflows within the CRM.</li><li>Assist compliance teams during audits by providing CRM reports and records.</li><li>Ensure secure handling of sensitive client information.</li></ul>System Enhancement &amp; Coordination<ul><li>Coordinate with IT, vendors, and CRM providers for upgrades, enhancements, and bug fixes.</li><li>Test new features, integrations, and workflows before deployment.</li><li>Provide CRM training and ongoing support to sales, retention, and operations teams.</li><li>Document CRM processes, SOPs, and user guides.</li></ul>Required Skills &amp; Qualifications<ul><li>Minimum 3 years of experience as a CRM Administrator in a Forex brokerage or trading firm.</li><li>Strong understanding of Forex trading operations, client lifecycle, IB structures, and trading platforms (MT4/MT5).</li><li>Hands-on experience with CRM systems used in Forex environments.</li><li>Knowledge of KYC/AML processes and regulatory compliance in the UAE.</li><li>Advanced reporting and data analysis skills.</li><li>Proficiency in Excel and CRM reporting tools.</li><li>Strong problem-solving, communication, and coordination skills.</li><li>Ability to work in a fast-paced, regulated financial environment.</li></ul>Preferred Qualifications<ul><li>Experience working with regulated Forex brokers in the UAE.</li><li>Familiarity with automation tools, APIs, and CRM integrations.</li><li>Knowledge of client retention strategies and sales funnel optimization.</li><li>Experience supporting multilingual sales teams.</li></ul>What We Offer<ul><li>Competitive salary based on experience.</li><li>Opportunity to work with a regulated Forex brokerage.</li><li>Career growth in a dynamic financial services environment.</li><li>Professional and performance-driven work culture.</li></ul>Job Type: Full-timePay: AED5,000.00 - AED7,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>What is your current Salary Package (AED) ?</li><li>What is your expecting Salary Package ( AED) ?</li><li>Are you available to Join Immediately ?</li><li>Please provide the Forex Firm/broker name you have worked with ?</li></ul>Experience:<ul><li>Forex Industry: 1 year (Required)</li><li>CRM/ERP Administrator: 1 year (Required)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

ERP & CRM Admin -Forex - Back Office

Chaumet

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>Join Chaumet, a storied Parisian jeweler within the LVMH Group, radiating from Place Vend&ocirc;me since 1780. With over 240 years of history, Chaumet blends exceptional craftsmanship with a boldly contemporary vision, placing people and nature at the very heart of its commitments. Beyond its emblematic creations, Chaumet is above all a story of passion and transmission, driven by a daring and creative collective. We celebrate the diversity of talent and encourage every team member to unlock their full potential. #ChaumetBeyondJewelry 
In a dynamic and evolving growth context, you will play a key role in supporting the development of Chaumet Middle East, by overseeing the Customer Relationship Management strategy across the region. Your mission will be to enhance customer satisfaction, strengthen loyalty, and contribute to delivering an exceptional client experience
Reports to : Head Of Marketing, Middle East
No direct reports 
MISSIONS
<ul><li>Develop, maintain, and optimize CRM dashboards and KPI reports to support store performance and strategic decision-making on a monthly basis.
</li><li>Create and manage reporting for all CRM activations, and campaigns, providing clear insights and recommendations.
</li><li>Lead customer engagement actions across the network, ensuring flawless implementation, ongoing performance analysis, and consistent store activation.
</li><li>Manage CRM data needs, and all analytics required by boutiques and management.
</li><li>Support retail teams in effectively using CRM and clienteling tools to elevate client interactions and customer follow-up.
</li><li>Execute and support One-to-One and One-to-Many communication tools, including newsletters, e-catalogues, and personalized outreach.
</li><li>Lead clienteling projects such as tactical gifting calendar, event support, follow-up actions, and detailed post-event reporting.
</li><li>Manage the yearly gifting plan, including forecasting, and budgeting.
</li><li>Train and coach store teams on CRM best practices, customer mindset, and clienteling excellence.
</li><li>Conduct market and competitive research to identify trends, client behaviors, and new opportunities to strengthen engagement.
</li><li>Ensure CRM data integrity by driving continuous improvements in data quality, governance, and processes.
</li></ul></div><div><h3 class="jobSectionHeader">Profile 
</h3><ul><li>Bachelor&rsquo;s degree in Business/Marketing fields
</li><li>Proficiency in Power BI and Salesforce (mandatory)
</li><li>Minimum 5 years of experience in CRM, within the luxury jewelry sector
</li><li>Exposure to HTML is an advantage
</li><li>Fluency in English; Arabic is a plus
</li><li>Strong analytical and mathematical skills, with the ability to interpret complex data sets and transform them into actionable insights
</li><li>Excellent organizational and multitasking abilities to balance priorities across marketing, retail, and management needs
</li><li>Exceptional attention to detail to ensure accuracy and data integrity
</li><li>Commercial awareness and a strong customer-centric mindset to craft relevant CRM campaigns
</li><li>Excellent communication and interpersonal skills, with a positive, collaborative, and solution-oriented attitude
</li>Demonstrated values of urgency, innovation, inclusion, integrity, customer focus, and respect 
<li>
</li></ul>LVMH recognizes and recruits all talents.
</div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">CHAUMET
 
MAISON
 
</h2><div>In the heart of Place Vend&ocirc;me in Paris, Chaumet crafts jewelry that melds audacity and elegance. Combining tradition and modernity, the artisans of Chaumet&rsquo;s High Jewelry workshop pass on their exceptional know-how to create masterpieces of lightness and movement, including the Maison&rsquo;s famed tiaras. Chaumet&rsquo;s emblematic collections are inspired by the multi-faceted personality of Empress Jos&eacute;phine, the Maison&rsquo;s first prestigious client, who designated Chaumet as her official jeweler. Since the founding of the Maison in 1780, Chaumet&rsquo;s timeless style has continually evolved with the times and influences of the world for more than 240 years.
 
The first jeweler to set up shop on Place Vend&ocirc;me in 1812, Chaumet has made this mythic nexus of Parisian jewelry its beating heart. Chaumet celebrated its 240th anniversary in 2020 with the inauguration of its magnificently renovated address at 12, Place Vend&ocirc;me. Bridging tradition and modernity, 12 Vend&ocirc;me embodies the soul of Chaumet through three exceptional spaces: the boutique welcoming clients, the historic grand salons &ndash; notably the Salon Chopin &ndash; and the High Jewelry workshop, where dreams come alive&hellip;.</div></div></div></div></div></div></div>

Senior CRM Specialist (F/M)

IC Markets

<div>
 
 
 IC Markets Global
 
 , we&rsquo;re driven by a simple mission &mdash; to empower traders of all levels with the tools, technology, and support they need to succeed.
 
 
 We provide access to cutting-edge trading platforms, ultra-low latency, and deep liquidity &mdash; creating opportunities that were once only available to institutions and high-net-worth investors.
 
 
 Our people are at the heart of everything we do. Backed by a management team with decades of experience across Asia, Europe, and North America, we combine global expertise with a commitment to integrity, innovation, and service excellence.
 
 
 At
 
 IC Markets Global
 
 , we&rsquo;re not just redefining online forex trading &mdash; we&rsquo;re building a trading community where every client can trade with confidence.
 
 
 
 
 
 
 Position Overview
 
 
 
 We are looking for a
 
 Salesforce Business Analyst
 
 to play a key role in our transition from the legacy Back Office CRM to Salesforce CRM. The role will focus on analyzing existing processes, gathering business requirements, and ensuring a smooth migration of data, functionality, and workflows into Salesforce. The Salesforce Business Analyst will serve as the bridge between business stakeholders, IT, and the Salesforce implementation team, ensuring that the new CRM meets business needs and is adopted successfully across the organization.
 
 
 
 
 
 
 1. Requirements Gathering &amp; Migration Analysis
 
 
 <ul>
 <li>
 Work with the Product Owner and the dev team to understand business needs and legacy CRM processes.
 </li>
 <li>
 Conduct workshops and interviews to gather requirements for Salesforce CRM.
 </li>
 <li>
 Map
 
 current state (legacy CRM)
 
 processes to
 
 future state (Salesforce CRM)
 
 capabilities.
 </li>
 <li>
 Identify gaps, redundancies, and opportunities for process improvement.
 </li>
 </ul>
 
 
 
 
 2. Solution Design &amp; Transition Support
 
 
 <ul>
 <li>
 Collaborate with Salesforce Product Owner, Salesforce Architects, Admins, and Developers to design migration-friendly solutions.
 </li>
 <li>
 Define requirements for data migration, record sharing, and user access models.
 </li>
 <li>
 Ensure the Salesforce solution replicates necessary functionality from the legacy CRM while leveraging Salesforce best practices.
 </li>
 <li>
 Support change management and process optimization during the transition.
 </li>
 </ul>
 
 
 
 
 
 3. Documentation
 
 
 <ul>
 <li>
 Document requirements, business processes, and data mapping from the legacy CRM to Salesforce.
 </li>
 <li>
 Maintain migration playbooks, process flowcharts, and knowledge base materials.
 </li>
 <li>
 Create training guides and user manuals for end-users transitioning to Salesforce.
 </li>
 </ul>
 
 
 
 
 4. Testing &amp; Validation
 
 
 <ul>
 <li>
 Define and execute test cases for migrated data, workflows, and integrations.
 </li>
 <li>
 Participate in
 
 system testing, UAT, and cutover validation
 
 .
 </li>
 <li>
 Ensure data accuracy, system stability, and compliance during migration.
 </li>
 <li>
 Log and track issues during migration, ensuring timely resolution.
 </li>
 </ul>
 
 
 
 
 
 5. Stakeholder Communication &amp; Change Management
 
 
 <ul>
 <li>
 Act as the liaison between business teams and technical teams during the transition.
 </li>
 <li>
 Communicate migration timelines, risks, and progress updates clearly.
 </li>
 <li>
 Organize stakeholder walkthroughs and ensure business buy-in on migrated processes.
 </li>
 <li>
 Support adoption through training sessions and user support.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Proven experience as a Salesforce Business Analyst (at least 1 year) -
 
 essential
 
 </li>
 <li>
 Experience in trading/financial services CRM environments
 
 - essential
 
 </li>
 <li>
 Salesforce Administrator or Business Analyst certification
 
 - essential
 
 </li>
 <li>
 Strong knowledge of at least one of the clouds:
 
 Salesforce Sales Cloud and Service Cloud
 
 </li>
 <li>
 Experience in
 
 data mapping, data migration, and process re-engineering
 
 .
 </li>
 <li>
 Familiarity with record sharing models, user access requirements, and compliance constraints.
 </li>
 <li>
 Excellent documentation, analytical, and problem-solving skills.
 </li>
 <li>
 Strong communication and facilitation skills with ability to engage non-technical stakeholders.
 </li>
 </ul>
 
 
</div>

Salesforce Business Analyst

Naffco

<div><div>Job Summary: 
A CRM Administrator/ Data Analyst manages and supports a company&rsquo;s Customer Relationship Management (CRM) system &mdash; ensuring data accuracy, user access, and efficient workflows. The candidate should have a basic understanding of CRM platforms, good data handling skills and strong attention to detail.
Core Responsibilities:<ul><li>
Manage and update customer data in the CRM</li><li>
Support users with basic CRM issues</li><li>
Create simple reports</li><li>
Maintain data accuracy and documentation</li><li>
Assist with basic workflow and system updates</li><li>
Collaborate with cross-functional teams to understand data requirements and provide timely and accurate reports that meet business needs.</li><li>
Conduct thorough data cleansing and validation processes to ensure data integrity and reliability before analysis</li></ul>
Skills Required:<ul><li>
Basic CRM knowledge</li><li>
MS office skills</li><li>
Understanding of sales &amp; marketing processes</li><li>
Strong communication and problem-solving</li><li>
High attention to detail</li><li>
Patience and ability to support users</li><li>
Good documentation &amp; organization skills</li><li>
Comfortable working with large datasets and multiple data sources; demonstrable experience of data cleaning, validation and reconciliation.</li><li>
Effective written and verbal communication skills and experience working collaboratively across functional teams.</li></ul>
Qualifications &amp; Additional Information:<ul><li>
Bachelor's degree</li><li>
Minimum of 2-3 years of experience in a data analyst role</li><li>
Commitment to maintaining confidentiality and complying with company governance, security and data protection standards.</li><li>
Exceptional problem-solving skills with a strong analytical mindset, able to interpret complex data sets with ease.</li><li>
Strong time management skills and ability to meet tight deadlines.</li><li>
Ability to work independently and collaboratively within a team, demonstrating flexibility in adapting to changing priorities.</li><li>
Fluency in English; additional languages are an advantage to enhance communication</li></ul></div></div>

CRM Administrator/ Data Analyst

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