business analyst

data analyst

financial analyst

senior business analyst

analyst

crm analyst

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171992
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The ECRM Executive will play a critical role in driving customer engagement through data-driven campaigns leveraging Email, Push, and WhatsApp channels. With strong analytical skills and a focus on customer lifecycle management, the role involves designing and optimizing omni-channel drip campaigns. Success in this role requires deep insights into customer personalization and the ability to deliver measurable business impact. The executive will work closely with cross-functional teams to align strategies with business goals and maintain CRM platform health.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Campaign Execution &amp; Reporting
 
 
 <ul>
 <li>
 Plan, build, and execute CRM campaigns across Email, Push, WhatsApp, and other relevant channels.
 </li>
 <li>
 Manage end-to-end campaign execution including segmentation, targeting, personalization, and testing.
 </li>
 <li>
 Conduct pre- and post-campaign analysis to measure performance, derive insights, and optimize future campaigns.
 </li>
 <li>
 Design customer lifecycle journeys and set up automated drip campaigns across omni-channel touchpoints.
 </li>
 <li>
 Leverage data and analytics to identify opportunities for improving retention, engagement, and revenue.
 </li>
 <li>
 Collaborate with cross-functional teams (Brand marketing, Product, and IT) to align CRM strategies with business goals.
 </li>
 <li>
 Hands on experience in (HTML, Jinja, or similar scripting) for personalised/dynamic template creation.
 </li>
 <li>
 Monitor and maintain CRM platform health, ensuring data quality and integration with other systems.
 </li>
 <li>
 Stay updated with CRM best practices, tools, and industry trends to continuously enhance customer communication.
 
 
 </li>
 </ul>
 Technology and Tools
 
 
 <ul>
 <li>
 Hands on experience with CDP/CRM tools like Braze, Salesforce, Blueshift, Bloomreach, MoEngage.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Extensive CRM campaign management experience.
 </li>
 <li>
 Proficient in email and push notification technologies.
 </li>
 <li>
 Strong analytical and reporting skills.
 </li>
 <li>
 Proficiency in HTML and scripting languages.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Minimum 5 years of CRM experience in Retail/E-commerce.
 </li>
 <li>
 Proven expertise in managing campaigns across Email, Push Notification, and WhatsApp.
 </li>
 <li>
 Strong analytical mindset with experience in campaign performance analysis and reporting.
 </li>
 <li>
 Solid understanding of customer segmentation, lifecycle marketing, and omni-channel strategies.
 </li>
 <li>
 Hands-on experience with marketing automation platforms and CDPs.
 </li>
 <li>
 Basic HTML and Jinja (or equivalent scripting) knowledge for campaign customization.
 </li>
 <li>
 Excellent problem-solving, communication, and stakeholder management skills.
 </li>
 <li>
 Ability to work independently and drive projects end-to-end.
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

CRM Analyst | Retail

Kaizen Asset Management Services

<div><h3 class="jobSectionHeader">Job Summary:</h3>
The CRM &amp; Reporting Analyst at Kaizen Asset Management Services is responsible for managing and analyzing customer relationship management (CRM) data and generating reports that facilitate strategic decision-making. This role involves working closely with various teams to optimize CRM processes, analyze client interactions, and enhance client engagement through data-driven insights.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul>
<li>Manage and maintain the CRM database, ensuring accuracy and completeness of client records.</li>
<li>Analyze CRM data to identify patterns, trends, and opportunities for enhancing client relationships.</li>
<li>Generate and present detailed reports on client engagement, sales activities, and overall CRM performance metrics.</li>
<li>Work collaboratively with sales and marketing teams to optimize CRM campaigns and track performance.</li>
<li>Develop and implement automated reporting tools and dashboards for real-time access to CRM data.</li>
<li>Train and support team members in effectively utilizing the CRM system and reporting tools.</li>
<li>Identify and implement best practices for data entry, management, and reporting processes to improve efficiency.</li>
<li>Collaborate with IT to troubleshoot and enhance CRM system functionalities as needed.</li>
<li>Ensure compliance with data privacy regulations and company policies regarding client information.</li>
<li>Support strategic initiatives by providing insights derived from CRM analyses to senior management.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Business Administration, Data Analytics, or a related field.</li>
<li>Proven experience in CRM management, data analysis, or reporting.</li>
<li>Strong proficiency in CRM software (e.g., Salesforce, HubSpot) and reporting tools (e.g., Tableau, Power BI).</li>
<li>Excellent analytical skills with a keen attention to detail.</li>
<li>Strong communication and presentation skills.</li>
<li>Ability to work collaboratively across teams and manage multiple projects simultaneously.</li>
<li>Experience with Excel, including advanced formulas and data manipulation.</li>
<li>Familiarity with data privacy regulations and best practices in client data management.</li>
<li>Prior experience in the property management or real estate industry is a plus.</li></ul></div>

CRM & Reporting Analyst

EDGE INTEGRATED TECHNICAL SERVICES LLC

Job Description:We are looking for a Zoho CRM Developer / Analyst who can independently design, develop, and customize Zoho CRM modules to meet business requirements. The ideal candidate will have hands-on experience in building workflows, automation, reports, and integrations while ensuring smooth functionality across departments.You will work closely with management and internal teams to understand process needs, optimize CRM usage, and enhance data-driven decision-making.Key Responsibilities:<ul><li>Design and develop custom Zoho CRM modules, fields, layouts, and dashboards.</li><li>Create and manage workflows, automation, and blueprints to streamline business operations.</li><li>Customize CRM functions using Deluge scripting and ensure system efficiency.</li><li>Integrate Zoho CRM with other Zoho applications (Books, Projects, Creator, etc.) and third-party tools.</li><li>Analyze existing processes and recommend system improvements to enhance productivity.</li><li>Troubleshoot technical issues and implement timely solutions.</li><li>Ensure data integrity and accuracy across all CRM modules.</li><li>Prepare reports, performance metrics, and analytics as required by management.</li><li>Work independently on CRM development projects with minimal supervision.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>Minimum 2&ndash;3 years of hands-on experience in Zoho CRM development.</li><li>Strong understanding of Deluge scripting, API integration, and Zoho ecosystem.</li><li>Proven experience in module creation and customization.</li><li>Ability to work independently and deliver results within deadlines.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong communication and documentation abilities.</li></ul>Job Types: Full-time, PermanentPay: AED3,000.00 - AED4,000.00 per monthApplication Question(s):<ul><li>Can you create the CRM Modules on your own?</li><li>Can you work Independently at Backend?</li><li>Can you work as Zoho CRM Analyst?</li></ul>

Zoho CRM Developers

Naffco

<div></div><div>Experience: 1 - 6 yrs. | Opening: 1
 
Education:Any Graduation 
Nationality: Any Nationality 
Industry Type:Industrial Products / Heavy Machinery 
Salary: AED 3,000 - 4,000 ($811 - $1,081)
 
Functional Area:Administration Nov 27,2025 
<div><div>
</div></div><div></div><h3 class="jobSectionHeader">Job Description</h3>
<div><ul><li>Manage and optimize CRM system configurations, including user roles, security settings, and data access permissions, ensuring data integrity and compliance.</li><li>
Develop and implement CRM workflows and automation rules to streamline sales, marketing, and customer service processes, improving efficiency.</li><li>
Provide ongoing CRM user training and support, creating documentation and troubleshooting issues to maximize user adoption and proficiency.</li><li>
Oversee data migration, cleansing, and integration efforts, ensuring seamless data transfer and accurate reporting across systems.</li><li>
Analyze CRM data to identify trends, generate reports, and provide actionable insights for business decision-making.</li><li>
Collaborate with cross-functional teams to gather requirements, customize the CRM, and align CRM strategies with business objectives.</li><li>
Monitor system performance and proactively address technical issues, ensuring optimal CRM functionality and availability.</li><li>
Stay updated on CRM best practices, new features, and industry trends, recommending and implementing improvements.</li><li>
Manage CRM integrations with other business systems, such as marketing automation platforms and e-commerce sites, to enhance data flow.</li><li>
Ensure data privacy and security within the CRM system, adhering to company policies and data protection regulations.</li></ul> 

</div><div><h3 class="jobSectionHeader">Desired Candidate Profile</h3>
<div><ul><li>Bachelor's degree in Information Technology, Business Administration, or a related field is preferred.</li><li>
Possesses at least 3 years of hands-on experience as a CRM Administrator or similar role, demonstrating a proven track record.</li><li>
Experience with CRM platforms such as Salesforce, Microsoft Dynamics 365, or similar systems is essential.</li><li>
Demonstrates proficiency in data analysis, reporting, and data management, including data migration and cleansing.</li><li>
Strong understanding of business processes, particularly in sales, marketing, and customer service.</li><li>
Exhibits excellent communication, interpersonal, and training skills to effectively interact with users and stakeholders.</li><li>
Possesses strong analytical and problem-solving abilities, with a knack for identifying and resolving technical issues.</li><li>
Demonstrates a proactive and detail-oriented approach, with a commitment to ensuring data accuracy and system integrity.</li><li>
Familiarity with data privacy regulations (e.g., GDPR, CCPA) and data security best practices is highly desirable.</li><li>
Holds relevant CRM certifications (e.g., Salesforce Certified Administrator) or related IT certifications.</li></ul> 

</div>Keyword: CRM Systems Administrator,Data Management,CRM Lead,CRM Analyst,CRM Specialist,Data Analysis,Reporting</div></div>

CRM Administrator

Chalhoub Group

<div>INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality &mdash; bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse &mdash; the Group&rsquo;s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.
Sustainability is at the core of the Group&rsquo;s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women&rsquo;s Empowerment Principles, and to have pledged to reach Net Zero by 2040. 
What You'll Be Doing
This is a fantastic opportunity for a Senior Business Analyst to join a leading retail group in the Middle East, working as part of the Customer Technology Team. You will be responsible for driving key initiatives across Loyalty Management (SessionM), Gift Cards (Qwikcilver), and integrated Customer Experience platforms (Salesforce CRM &amp; Marketing Cloud, etc.).
This role will lead the definition, design, and delivery of functional requirements across multi-brand initiatives &mdash; ensuring seamless integration of customer, loyalty, and commerce data across systems. The successful candidate will partner closely with business and technical teams to optimize loyalty program operations, streamline reward journeys, and enhance customer experiences across online and offline channels.
You will act as a bridge between business stakeholders, product managers, and technical teams, ensuring clear documentation, smooth execution, and continuous improvement of Chalhoub&rsquo;s customer engagement ecosystem.<ul>
<li>
Business Analysis &amp; Functional Design 
<ul><li>Lead requirements gathering and documentation for Loyalty and Gift Card projects across multiple brands and markets.</li><li>Translate business needs into detailed functional requirements, process flows, user stories, and data flow mappings.</li><li>Partner with enterprise and solution architects to ensure SessionM configurations, data models, and integrations (with Service Cloud, Marketing Cloud, POS, and E-commerce, Loyalty Web &amp; App) meet business objectives.</li><li>Define and validate functional designs for new program rules and capabilities, earning/redemption logic, campaign automation, and triggers.</li><li>Maintain a clear traceability between business needs, design decisions, and delivered functionality.</li><li>Partner with technical teams to validate data models, API payloads, and event triggers across customer systems.</li><li>Create and maintain user stories, acceptance criteria, and functional documentation in JIRA/Confluence.</li><li>Drive backlog grooming, feature prioritization, and sprint delivery aligned with PI planning cycles.</li><li>Champion best practices, templates, and frameworks that improve the quality and consistency of BA deliverables across projects.</li><li>Provide guidance and peer support to junior BAs on requirement elicitation, documentation standards, and stakeholder engagement.</li><li>Along with other Senior Bas, contribute to the development of the Tech and Data BA capability, including onboarding materials, process documentation, and knowledge-sharing sessions.</li></ul></li>
</ul><div>
Cross-Functional Collaboration 
<ul><li>Collaborate with Product, Loyalty, CRM, E-commerce, Retail, and Finance teams to define requirements and align use cases with business value.</li><li>Coordinate with external vendors and partners to manage solution design, configurations, and delivery milestones.</li><li>Facilitate design workshops, requirement walkthroughs, and UAT sessions across brands and markets.</li><li>Identify and escalate cross-system or vendor-related challenges early, ensuring timely decision-making and effective issue resolution.</li><li>Communicate progress, dependencies, and risks clearly to stakeholders across multiple functions, translating technical concepts into business-friendly language to drive alignment and delivery confidence.</li></ul></div><div>
Data Integrity &amp; Process Governance 
<ul><li>Ensure accurate synchronization of customer and loyalty data between SessionM, CRM, and other systems (POS, SFCC, Shopify, Data Warehouse).</li><li>Partner with Data and other Tech teams to address data inconsistencies and define data validation logic.</li><li>Define metrics and dashboards to monitor adoption, enrollment quality, reward utilization, and system reconciliation.
</li><li>Document process improvements and recommend automation opportunities to enhance operational efficiency.</li></ul></div><div>
Testing, Validation &amp; Deployment Support 
<ul><li>Develop and execute Functional, SIT, and UAT test cases to validate integrations and business rules, ensuring comprehensive coverage of business rules and edge cases.</li><li>Support defect management, root cause analysis, and post-deployment validation across multiple environments.</li><li>Support test coordination with vendors and brand teams, validating outcomes across integrated systems.</li><li>Ensure readiness for business go-live through training documentation, knowledge transfer sessions, demos, and rollout communication.</li></ul>
Continuous Improvement &amp; Innovation 
<ul><li>Stay current on SessionM platform capabilities, new releases, and loyalty best practices.</li><li>Evaluate opportunities to expand omnichannel experiences, proactively identify areas for process optimization, automation, and improved program configurations to enhance customer engagement and operational efficiency.</li></ul></div>
What You&rsquo;ll Need To Succeed
Technical Experience<ul>
<li>
Bachelor&rsquo;s degree in Business, Computer Science, or a related field</li>
<li>5+ years of experience as a Business Analyst or Functional Consultant in Loyalty, CRM, or Martech projects.</li>
<li>Proven experience with SessionM Loyalty or equivalent loyalty platforms (e.g., SessionM, Capillary, Gravty, Comarch).</li>
<li>Working knowledge of Gift Card &amp; Co-Branded credit card capabilities preferred.</li>
<li>Familiarity with Salesforce Service Cloud / Marketing Cloud and MuleSoft integrations.</li>
<li>Experience with Customer &amp; Loyalty Journeys, CRM and marketing concepts is necessary. Strong proficiency in requirements documentation, process mapping, and UAT execution.</li>
<li>Excellent understanding of data governance, integration dependencies, and reporting structures.</li>
<li>Hands-on experience with JIRA, Confluence, Lucidchart, or Miro for managing requirements and workflows.</li>
<li>Exposure to Agile delivery frameworks (Scrum, SAFe) and vendor collaboration.</li>
</ul>
Ideal Profile<ul>
<li>
Seasoned Business Analyst with experience leading complex, multi-stakeholder projects across CRM, Loyalty, or Martech domains.</li>
<li>Demonstrates leadership through influence &mdash; mentoring junior BAs, setting quality standards, and fostering a culture of analytical excellence.</li>
<li>Strong collaborator with proven ability to build trust and alignment across technical and business teams.</li>
<li>Excellent communication and stakeholder management skills; able to simplify complexity and drive consensus at all levels.</li>
<li>Analytical, structured, and detail-oriented, with a deep understanding of business processes and data flows.</li>
<li>Self-motivated and organized, capable of working independently while managing priorities to meet strategic goals.</li>
<li>Thrives in a fast-paced, evolving environment that values accountability, agility, and innovation.</li>
<li>Passionate about customer engagement, loyalty innovation, and data-driven decision-making.
</li></ul>What We Can Offer You
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</div>

Senior Business Analyst (Customer)

Karnak Home

We are looking for a skilled and detail-oriented CRM Specialist to manage, optimize, and enhance our customer relationship management system. The ideal candidate will ensure smooth communication with customers, improve customer journey workflows, and support the sales team with accurate data and reporting.Key Responsibilities:<ul><li>Manage and maintain the CRM system, ensuring data accuracy and completeness.</li><li>Create, update, and optimize customer workflows, pipelines, and automation processes.</li><li>Track customer interactions and ensure timely follow-up by the sales team.</li><li>Generate weekly and monthly reports on leads, conversions, and customer engagement.</li><li>Collaborate with sales, marketing, and customer service teams to improve customer experience.</li><li>Segment customer data for targeted campaigns and improved communication.</li><li>Identify CRM issues, troubleshoot errors, and coordinate with technical support if needed.</li><li>Train team members on CRM tools, best practices, and new system features.</li><li>Monitor customer feedback, track service issues, and ensure timely resolutions.</li><li>Support retention strategies by identifying customer trends and behavior patterns.</li></ul>Requirements:<ul><li>Proven experience as a CRM Specialist or similar role.</li><li>Strong understanding of CRM systems.</li><li>Excellent data management and analytical skills.</li><li>Strong communication and coordination abilities.</li><li>Ability to work in a fast-paced, customer-focused environment.</li><li>Proficiency in Microsoft Excel, Google Sheets, and reporting tools.</li><li>Attention to detail and strong organizational skills.</li></ul>Preferred Qualifications:<ul><li>Experience in the furniture or retail industry.</li><li>Knowledge of marketing automation and customer segmentation.</li><li>Basic understanding of customer service practices.</li></ul>What We Offer:<ul><li>Accommodation provided by the company</li><li>Competitive salary</li><li>Annual leave as per UAE labor law</li><li>1 day off per week</li><li>Supportive and collaborative work environment</li><li>Opportunities for career growth and development</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per month

CRM Specialist

GardaWorld

<div>Overview:
The CRM Manager / Digital Leads Specialist is responsible for daily opportunity tracking, consolidating procurement feeds, and ensuring accurate and timely pipeline reporting within Salesforce. This role will serve as the data and process backbone for Business Development, enabling the team to track, report, and act on opportunities with precision.
Key Responsibilities:
<ul><li>Manage and maintain CRM (Salesforce) ensuring data accuracy, integrity, and usability</li>
<li>Consolidate procurement feeds and external tender portals into actionable pipeline opportunities</li>
<li>Generate daily/weekly/monthly pipeline reports and dashboards for leadership review</li>
<li>Support business development teams with opportunity tracking and reporting</li>
<li>Drive CRM adoption across users, providing training and guidance where required</li>
<li>Ensure consistency in pipeline reporting across regions and business units</li>
<li>Partner with IT and vendors to troubleshoot and enhance CRM functionality</li>
</ul>Competencies
<ul><li>Strong analytical and problem-solving skills</li>
<li>High attention to detail with ability to manage large data sets</li>
<li>Excellent communication and collaboration skills in a matrixed environment</li>
<li>Ability to plan, organize, and deliver under pressure</li>
<li>Technical fluency with CRM systems and reporting tools</li>
<li>Proficient in standard business software for document creation, collaboration, and project tracking.</li>
</ul>Qualifications &amp; Experience
<ul><li>Bachelor&rsquo;s degree in Business, Information Systems, or related field</li>
<li>5+ years of experience managing Salesforce</li>
<li>Familiarity with procurement portals and opportunity tracking tools</li>
<li>Advanced Microsoft Excel/Power BI reporting skills</li>
</ul><h2 class="jobSectionHeader">GardaWorld: Make the world a safer place</h2>
GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply. 
Job Segment: Document Management, CRM, Procurement, Information Systems, Business Development, Technology, Operations, Sales</div>

CRM Manager / Digital Leads Specialist

Explore 1283+ Crm analyst in Dubai this December. Find roles across top companies and apply now to boost your career.