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crm business analyst

DICETEK LLC

<div>Role Overview:
We are initiating a CRM Transformation program and are seeking experienced CRM Business Analysts to join our team. The role involves working closely with business and technology teams to drive requirements, ensure alignment with banking processes, and support delivery in an agile environment.
Key Requirements:<ul><li>
Strong CRM expertise (Salesforce preferred) &ndash; must</li><li>
Banking industry experience (Retail, Corporate, or Private Banking &ndash; mix &amp; match acceptable) &ndash; preferred</li><li>
Hands-on Agile methodology knowledge &ndash; must</li><li>
Exposure to AI/automation in CRM &ndash; preferred</li><li>
Excellent communication and stakeholder management skills</li><li>
Quick availability / immediate joiners &ndash; preferred</li></ul></div>

CRM Business Analyst

Dicetek LLC

<div>
 
 Role Overview
 
 
 
 We are initiating a CRM Transformation program and are seeking experienced CRM Business Analysts to join our team. The role involves working closely with business and technology teams to drive requirements, ensure alignment with banking processes, and support delivery in an agile environment.
 
 
 
 Key Requirements
 
 
 
 <ul>
 <li>
 Strong CRM expertise (Salesforce preferred) &ndash; must
 </li>
 <li>
 Banking industry experience (Retail, Corporate, or Private Banking &ndash; mix &amp; match acceptable) &ndash; preferred
 </li>
 <li>
 Hands-on Agile methodology knowledge &ndash; must
 </li>
 <li>
 Exposure to AI/automation in CRM &ndash; preferred
 </li>
 <li>
 Excellent communication and stakeholder management skills
 </li>
 <li>
 Quick availability / immediate joiners &ndash; preferred
 </li>
 </ul>
</div>

IdeaCrate Edutainment

Driving business insights through data analysis within a retail environment. The Data Analyst will interpret sales, customer behaviour, and inventory trends to support strategic decisions across operations, merchandising, and marketing. The position plays a key role in improving retail performance and enabling data-led decision-making within IdeaCrate.Key Responsibilities :1.Sales &amp; Performance Analysis<ul><li>Analyze daily, weekly, and monthly sales data across all store locations</li><li>Identify top-performing and underperforming products and categories</li><li>Monitor region-wise sales trends and growth opportunities</li><li>Evaluate the effectiveness of promotional campaigns and discounts</li><li>Build and maintain dashboards for real-time performance tracking</li><li>Collaborate with sales and merchandising teams to recommend data-driven actions</li></ul>2.Customer Behavior &amp; Segmentation<ul><li>Study customer purchasing patterns to uncover trends and preferences</li><li>Segment customers based on demographics, loyalty, and buying behavior</li><li>Track customer retention, repeat purchase rate, and lifetime value</li><li>Analyze feedback and customer satisfaction data for improvement insights</li><li>Support marketing teams with data on customer targeting and personalization</li><li>Provide reports that influence loyalty program design and execution</li></ul>3.Inventory &amp; Supply Chain Insights<ul><li>Analyze stock movement and inventory turnover across stores and warehouses</li><li>Forecast demand based on historical sales and seasonal trends</li><li>Identify slow-moving and excess inventory to reduce holding costs</li><li>Track stock availability and product lifecycle performance</li><li>Support replenishment planning with accurate data models</li><li>Coordinate with supply chain teams to ensure data accuracy and alignment</li></ul>4.Reporting &amp; Dashboard Development<ul><li>Design and maintain interactive dashboards using tools like Power BI or Tableau</li><li>Generate automated weekly/monthly reports for stakeholders and department heads</li><li>Ensure accuracy, consistency, and clarity in all data reports</li><li>Develop visualizations that simplify complex data for non-technical teams</li><li>Monitor KPIs across functions like sales, inventory, customer service, etc.</li><li>Continuously improve reporting processes to enhance efficiency and usability</li></ul>5.Collaboration &amp; Business Support<ul><li>Work closely with marketing, sales, and retail operations to understand data needs</li><li>Translate business questions into analytical problems and deliver actionable insights</li><li>Provide ad-hoc analysis and support for strategic projects or executive requests</li><li>Train and support non-technical users on how to access and use data tools</li><li>Present findings to stakeholders in a clear, concise, and business-focused manner</li><li>Stay updated with retail industry trends and analytics best practices</li></ul>6.Data Quality &amp; Process Improvement<ul><li>Ensure accuracy and consistency of data collected from POS, CRM, and ERP systems</li><li>Conduct regular audits to identify data gaps, anomalies, and reporting errors</li><li>Work with IT and data teams to resolve system integration or data sync issues</li><li>Develop and document data definitions, processes, and validation rules</li><li>Recommend process improvements to enhance data flow and reporting efficiency</li><li>Support the implementation and maintenance of data governance standards .</li></ul><ul><li>Bachelor's degree in Statistics, Mathematics, Computer Science, Economics, Business Analytics, or a related field</li><li>Postgraduate degree (MBA, MSc, or PG Diploma) in Data Science, Business Analytics, or Quantitative Methods - Preferred</li><li>Relevant certifications in Google Data Analytics, Microsoft Certified: Data Analyst Associate (Power BI), Tableau Desktop Specialist, SQL, Python, or R programming &ndash; Added Advantage</li><li>Minimum 5 &ndash; 7 years of experience in data analysis within the retail or e-commerce sector, with strong skills in sales, inventory, and customer data insights using tools like SQL and Power BI.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Data Analytics : 5 years (Preferred)</li></ul>Location:<ul><li>Abu Dhabi (Preferred)</li></ul>

Data Analyst

AGILE FUEL

<div></div><div><div><div>Location: Onsite in Abu Dhabi, UAE 
 
Our client is a fast-growing commodities trading house headquartered in Switzerland with offices across Europe, Latin America, and Asia. Combining industry expertise with advanced technology, the company is modernizing global trade of base metals through digital and AI-driven platforms that enhance transparency, speed, and efficiency. Backed by top-tier investors, it is building next-generation solutions for quantitative research, trading signals, and intelligent decision-making. 
 
The open position is for a Product Manager &mdash; a high-impact, hands-on role for a product leader with the rare ability to speak the language of commodity traders while collaborating seamlessly with designers and engineers.
If you are passionate about bringing innovation (AI, automation, cloud technologies) to a traditional industry and can earn the trust of seasoned trading professionals, this role offers a unique opportunity to disrupt an old-school industry with modern technology. You will have end-to-end ownership of the product lifecycle &ndash; from gathering requirements on the trading floor, to defining the product vision, to delivering MVPs, and iterating to a full-scale solution.
</div><div><h1 class="jobSectionHeader">Responsibilities</h1>
<div><ul><li>Understand Trading Workflows: Partner with traders and operations staff to map processes, pain points, and inefficiencies across deal negotiation, contracts, and logistics;</li>
<li>Product Vision &amp; Strategy: Define and execute a roadmap for a next-gen internal trading platform (CRM/CTRM &amp; analytics), with features like contract parsing, smart deal tracking, and AI insights;</li>
<li>End-to-End Development: Manage the full product lifecycle &ndash; requirements, prioritization, UX/UI, development, testing, and deployment &ndash; ensuring usability in fast-paced trading environments;</li>
<li>Collaboration with Tech: Align engineers, data scientists, and vendors with business goals; translate requirements into technical terms; guide agile development;</li>
<li>AI &amp; Modern Tech: Apply AI/ML and cloud solutions to automate workflows, analyze trade data, and ensure scalability. Stay current on emerging tech;</li>
<li>Stakeholder Management: Act as the link between traders and developers, gathering feedback, managing expectations, and driving adoption;</li>
<li>User Testing &amp; Iteration: Lead pilots, demos, and training; analyze usage; iterate to improve adoption and value;</li>
<li>Leadership &amp; KPIs: Own product success, define measurable outcomes (efficiency, adoption, error reduction), and secure resources;</li>
<li>Benchmarking: Research competitor CTRM/CRM systems to design simpler, smarter, trader-friendly solutions that outperform outdated industry tools.</li>
</ul></div></div><div><h1 class="jobSectionHeader">Requirements</h1>
<div><ul><li>Commodity Trading Experience: Background in commodities (ideally base metals) as trader, analyst, operations, or logistics, with full understanding of trade lifecycle and risk;</li>
<li>Product Management Expertise: Proven record of building and launching software products; Agile/Scrum, user stories, UX/UI and engineering collaboration;</li>
<li>Business &amp; Tech Savvy: Strong grasp of modern software, AI, data, and cloud concepts; able to bridge business and technical discussions;</li>
<li>Analytical &amp; Problem-Solving: Ability to map workflows, identify gaps, and design effective solutions;</li>
<li>Ownership &amp; Initiative: Independent, proactive, and accountable in fast-paced environments;</li>
<li>Communication Skills: Advanced English (written and spoken). Able to translate between trader and developer language, manage stakeholders, and build trust.</li>
</ul></div></div><div><h1 class="jobSectionHeader">Bonus points for</h1>
<div><ul><li>Expertise in base metals trading;</li>
<li>Familiarity with CTRM/trading systems;</li>
<li>Experience leading digital transformation in traditional industries.</li>
</ul></div></div><div><h1 class="jobSectionHeader">We offer excellent benefits, including but not limited to</h1>
<div><ul><li>People-oriented management without bureaucracy;</li>
<li>This position is on-site in Abu Dhabi. (Relocation support to Abu Dhabi is available);</li>
<li>Flexible schedule;</li>
<li>25 working days of annual paid vacation;</li>
<li>Paid sick leaves;</li>
<li>Friendly and engaging professional team;</li>
<li>Opportunities for self-realization, career, and professional growth;</li>
<li>Accounting and legal support.</li></ul></div></div></div></div>

Product Manager – Commodity Trading Digitalization

Astra Tech

<div>
 
 
 Role&nbsp;
 
 
 Summary:
 
 
 
 We are seeking a detail-oriented and analytical
 
 Chargeback Analyst &ndash; Acquiring Side
 
 to manage and respond to payment disputes and chargebacks filed by cardholders through issuing banks. This role involves working closely with merchants, card networks (Visa, Mastercard, etc.), and internal teams to analyze, respond, and resolve disputes in accordance with card network rules and internal policies.
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 
 Manage end-to-end chargeback lifecycle
 
 on the acquiring side, including notification, investigation, evidence gathering, representment, and resolution.
 </li>
 </ul>
 <ul>
 <li>
 Review chargebacks for validity and respond to disputes in accordance with Visa/Mastercard and other card network regulations.
 </li>
 </ul>
 <ul>
 <li>
 Liaise with merchants to collect compelling evidence, explain chargeback reason codes, and guide them on best practices to reduce dispute exposure.
 </li>
 </ul>
 <ul>
 <li>
 Analyze transaction data, merchant records, and customer communications to determine chargeback legitimacy and craft appropriate responses.
 </li>
 </ul>
 <ul>
 <li>
 Monitor deadlines to ensure timely submission of representments and pre-arbitration cases.
 </li>
 </ul>
 <ul>
 <li>
 Maintain detailed records of all chargeback activity and outcomes in internal systems and reporting tools.
 </li>
 </ul>
 <ul>
 <li>
 Identify trends, recurring issues, or high-risk merchants that may require further investigation or preventive measures.
 </li>
 </ul>
 <ul>
 <li>
 Collaborate with internal teams (e.g., Risk, Compliance, Legal, Merchant Support) to improve chargeback handling processes and merchant education.
 </li>
 </ul>
 <ul>
 <li>
 Stay updated with card network regulations, chargeback rule changes, and fraud trends affecting dispute resolution.
 </li>
 </ul>
 <ul>
 <li>
 Support the reduction of financial losses and improve win rates through strong case documentation and data-driven strategies.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Finance, Business Administration, Risk Management, or a related field (or equivalent experience).
 </li>
 </ul>
 <ul>
 <li>
 1&ndash;3 years of experience in chargeback management, payment disputes, or risk operations, preferably on the acquiring side.
 </li>
 </ul>
 <ul>
 <li>
 Familiarity with chargeback reason codes (Visa/Mastercard), compelling evidence requirements, and dispute timeframes.
 </li>
 </ul>
 <ul>
 <li>
 Strong analytical, problem-solving, and written communication skills.
 </li>
 </ul>
 <ul>
 <li>
 Proficiency in using chargeback portals (e.g., Visa Resolve Online (VROL), Mastercard Dispute Resolution (MDR)) and internal CRM tools.
 </li>
 </ul>
 <ul>
 <li>
 Attention to detail and ability to manage multiple cases under strict deadlines.
 </li>
 </ul>
 <ul>
 <li>
 Knowledge of merchant acquiring, payment processing, and e-commerce fraud is a plus.
 </li>
 </ul>
 
 
 
 
 Preferred Skills:
 
 
 <ul>
 <li>
 Certification in chargeback/dispute management (e.g., from Mastercard, Visa, or third-party training).
 </li>
 </ul>
 <ul>
 <li>
 Experience working with large merchant portfolios or payment service providers (PSPs).
 </li>
 </ul>
 <ul>
 <li>
 Understanding of PCI compliance and general risk/fraud monitoring systems.
 </li>
 </ul>
 <ul>
 <li>
 SQL or data analytics skills to support root-cause analysis and reporting.
 </li>
 </ul>
</div>

Chargeback Analyst

Discovered MENA

<div>
 
 
 👩 💻 If you are a Business Analyst who has experience in lending, have a look at this!
 
 
 
 
 
 
 Our client is a leading lending engine, and due to growth, is looking to hire a Business Analyst who has an understanding of how credit and lending work.
 
 
 
 
 
 This team is responsible for analyzing data, identifying trends, and providing actionable insights to improve overall lending operations.
 
 
 
 
 
 This position requires someone with strong BI expertise, problem-solving capabilities, and a solid understanding of lending products.
 
 
 
 
 
 If successful, you will be leveraging business intelligence tools and data analytics to identify portfolio risks, delinquency trends, and opportunities for process improvements
 
 
 
 
 
 
 🤸 What you will need to have
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business, Finance, Economics, or related field.
 </li>
 <li>
 Experience working in fintech, banking, or NBFC environments.
 </li>
 <li>
 Experience working in the Credit or Lending domain.
 </li>
 <li>
 Strong problem-solving skills with the ability to resolve complex business challenges.
 </li>
 </ul>
 
 
 
 
 If you are interested, please apply - but only relevant profiles will be contacted 💛
 
 
 
</div>

Business Analyst - Lending

PANGAIA

<div>
 
 
 Who we are
 
 
 
 PANGAIA exists to design a future where people and planet reconnect, through every product we create, the stories we tell, and every action we take. We fuse innovation, design, and purpose to responsibly deliver products and experiences that nurture well-being while ensuring minimal collective environmental footprint.
 
 
 We are a global collective: one heart, many creative minds. From designers to scientists, from storytellers to retailers, we unite to build a platform that brings meaningful innovation to life. We don't just sell products &mdash; we redefine their role: shifting from symbols of consumption to instruments for wellness, consciousness, and lasting positive impact.
 
 
 Our vision is simple: empower people to live more intelligently, beautifully, and responsibly through purposeful design, cutting-edge innovation, uncompromising quality, and a deeply connected community.
 
 
 
 The Role
 
 
 
 We are seeking a technically skilled and detail-oriented Data &amp; Business Analyst to be a cornerstone in building our data-driven decision-making capability.
 
 
 PANGAIA is a D2C brand with most sales via its webshop, and we are now planning a significant expansion of our retail activities. Building a strong analytics backbone to support both online and offline businesses is pivotal to provide leadership with a robust data basis for strategic and operational decisions.
 
 
 In the initial phase, the focus will be on data consistency across systems and departments, implementing a master data concept, and setting up a scalable analytics infrastructure and logic. Once this foundation is in place, the role will evolve into delivering advanced analytics, predictive models, and actionable insights across both e-commerce and retail operations.
 
 
 
 Key Responsibilities
 
 
 
 
 Data Infrastructure &amp; Governance
 
 
 <ul>
 <li>
 Support the rollout of a master data management concept across all systems (ERP, PLM, CRM, POS, e-commerce)
 </li>
 <li>
 Ensure data accuracy, consistency, and availability across D2C and retail channels
 </li>
 <li>
 Design data pipelines that integrate transactional, operational, and customer data
 </li>
 <li>
 Establish governance processes for data ownership, taxonomy, and hierarchy
 </li>
 </ul>
 
 
 E-Commerce &amp; Retail Analytics
 
 
 <ul>
 <li>
 Build dashboards and reports that cover both online and retail performance
 </li>
 <li>
 Provide KPIs and insights for e-commerce (traffic, conversion, AOV, CAC, LTV, returns) and retail (footfall, basket size, sales per sqm, conversion rates)
 </li>
 <li>
 Support omni-channel analytics such as customer journey tracking across online and retail touch points
 </li>
 <li>
 Monitor product performance across SKUs, categories, and geographies
 </li>
 </ul>
 
 
 Predictive &amp; Advanced Analytics
 
 
 <ul>
 <li>
 In coordination with the commercial team on developing demand forecasting models combining internal sales data with external data (seasonality, macroeconomic trends, weather, events)
 </li>
 <li>
 In coordination with commercial teams, build predictive analytics for inventory planning, replenishment, and allocation across e-commerce and retail
 </li>
 <li>
 Use AI/ML to create customer segmentation models, churn predictions, and personalized recommendations
 </li>
 <li>
 Continuously refine and validate models to enhance decision-making quality
 </li>
 </ul>
 
 
 Operational &amp; Business Insights
 
 
 <ul>
 <li>
 Analyse the full value chain: sourcing, logistics, fulfillment, and returns
 </li>
 <li>
 Provide insights into process efficiency, lead times, and cost optimisation
 </li>
 <li>
 Enable leadership to make informed decisions on pricing, promotions, and assortment strategy
 </li>
 <li>
 Support finance with margin and profitability analytics across sales channels
 </li>
 </ul>
 
 
 Customer-Fac
 
 ing Insights
 
 <ul>
 <li>
 Create analytics frameworks for customer service performance, NPS, and satisfaction tracking
 </li>
 <li>
 Monitor omni-channel customer engagement (CRM campaigns, loyalty programs, retail events)
 </li>
 <li>
 Support marketing funnel optimization with data-backed insights
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 
 
 Technical Skills
 
 
 <ul>
 <li>
 Strong command of SQL and experience with data warehouses (Snowflake, Big Query, Azure)
 </li>
 <li>
 Programming skills in Python or R for analysis, modelling, and machine learning
 </li>
 <li>
 Experience with ETL/ELT pipelines and data integration tools (dbt, Fivetran, Airflow, Celigo)
 </li>
 <li>
 Proficiency with visualisation tools (Power BI, Tableau, Looker)
 </li>
 <li>
 Familiarity with cloud environments (Azure, AWS, GCP)
 </li>
 <li>
 Understanding of APIs and integrations across ERP, CRM, PLM, POS, and e-commerce platforms
 </li>
 </ul>
 
 
 Analytics &amp; Modeling
 
 
 <ul>
 <li>
 Expertise in forecasting, predictive modelling, and machine learning
 </li>
 <li>
 Strong statistical background with ability to apply regression, clustering, time-series analysis, A/B testing
 </li>
 <li>
 Deep knowledge of retail and e-commerce KPIs
 </li>
 <li>
 Ability to create omni-channel analytics frameworks for unified reporting
 </li>
 </ul>
 
 
 Capabilities for D2C + Retail Support
 
 
 <ul>
 <li>
 Experience combining online and offline data sets for holistic customer and business insights
 </li>
 <li>
 Familiarity with POS data structures and retail analytics metrics (traffic counters, sales density)
 </li>
 <li>
 Knowledge of inventory optimization across multiple distribution channels
 </li>
 <li>
 Understanding of customer behavior analytics both online (clickstream, funnels) and in-store (footfall, dwell time)
 </li>
 <li>
 Awareness of sustainability metrics relevant for premium fashion (returns rates, circularity, DPP readiness)
 </li>
 </ul>
 
 
 Profile &amp; Attributes
 
 
 <ul>
 <li>
 3-6 years of experience in data/business analytics, ideally in fashion, retail, or consumer goods
 </li>
 <li>
 Hands-on problem solver with strong analytical rigor
 </li>
 <li>
 Comfortable working in a fast-paced transformation environment
 </li>
 <li>
 Strong communication skills &mdash; able to translate technical findings into business impact
 </li>
 <li>
 Curious, proactive, and passionate about creating new capabilities
 </li>
 </ul>
 
 
 Why Join Us?
 
 
 
 At PANGAIA, you will play a pivotal role in building a data-driven culture and a globally recognized responsible fashion brand at scale. You'll have the chance to work at the intersection of innovation, design, and purpose, creating impact beyond commerce while delivering meaningful returns to shareholders.
 
 
 By supporting both our e-commerce core and our growing retail footprint, your work will directly shape how we scale international, grow sales and how we optimise operations.
 
 
 If you are ready to shape the future of responsible fashion and lead one of our most important growth engines, we would love to hear from you.
 
 
</div>

Data & Business Analyst

Explore 1086+ Crm business analyst in Abu Dhabi this October. Find roles across top companies and apply now to boost your career.

1086 crm business analyst jobs IN Abu Dhabi

CRM Business Analyst

CRM Business Analyst

Data Analyst

Product Manager – Commodity Trading Digitalization

Chargeback Analyst

Business Analyst - Lending

Data & Business Analyst