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crm consultant

BlackStone eIT

Responsibilities <ul> <li>Work closely with clients to understand their CRM requirements and business objectives.</li> <li>Conduct assessments of existing CRM processes and identify areas for improvement.</li> <li>Design and configure CRM solutions to support sales, marketing, and customer service functions.</li> <li>Facilitate workshops and training sessions to educate clients on effective CRM practices and tool usage.</li> <li>Develop functional specifications and collaborate with technical teams to ensure alignment with client requirements.</li> <li>Drive user acceptance testing and gather feedback to refine CRM implementations.</li> <li>Provide ongoing support and troubleshooting for clients post-implementation.</li> <ul> <li>In-depth knowledge and experience in cloud based CRM solutions like, Microsoft Dynamics 365 or Salesforce.</li> <li>Understanding of higher education processes and persona journeys in a Higher Education Academic Institution.</li> <li>Understanding of sales, marketing, and customer service processes to optimize CRM workflows and support business objectives.</li> <li>Experience managing CRM implementations, upgrades, and integrations, familiar with Agile/Scrum methodologies.</li> <li>Understanding of UI/UX principles, with knowledge of HTML, CSS, JavaScript to enhance CRM usability.</li> <li>Ability to configure and customize CRM systems, including workflows, automation rules, dashboards, reports, and user roles/permissions.</li> <li>Proficient in SQL, Oracle, SQL Server and writing complex queries for data extraction, analysis, and integrity.</li> <li>Experience integrating CRM with Student Information System like Banner, Oracle Fusion ERP, marketing automation, customer service, and third-party systems using APIs, Webhooks, REST and middleware (like Microsoft Azure API Management , MuleSoft, Dell Boomi etc.).</li> <li>Proficiency in Apex, JavaScript, C#, Python, X++, and CRM-specific coding for customization, automation, and reporting.</li> <li>Expertise in data migration, cleansing, mapping, and ensuring accuracy across systems.</li> <li>Strong skills to diagnose and resolve performance, integration, and data issues.</li> <li>Knowledge of data security, role-based access control, and regulations (TDRA, GDPR, CCPA, HIPAA etc.).</li> <li>Cloud &amp; SaaS Technologies: Familiarity with Azure, AWS, Oracle, Google Cloud, and management of cloud-based CRM platforms.</li> <li>User Support &amp; Training: Ability to provide training, documentation, and ongoing support for CRM users.</li> <li>Experience with CRM analytics, reporting tools (Power BI, Tableau etc.) to deliver actionable insights.</li> <li>Ability to manage CRM updates and new feature rollouts, ensuring minimal business disruption.</li> <li>Strong collaboration, communication, adaptability, and stakeholder management skills.</li> <li>Should have Project Management Experience</li> </ul> </ul><ul> <li>Bachelor's degree in Business Administration, Information Technology, or a related field.</li> <li>Minimum of 6 years of experience in a CRM functional consulting role.</li> <li>Strong knowledge of CRM systems (e.g., Salesforce, Microsoft Dynamics CRM) and best practices.</li> <li>Experience with designing and configuring CRM modules related to sales, marketing, and customer service.</li> <li>Excellent analytical skills and the ability to translate business requirements into functional specifications.</li> <li>Outstanding communication and interpersonal skills for effective stakeholder engagement.</li> <li>Proven ability to manage multiple projects and clients simultaneously.</li> <li>CRM certifications (e.g., Salesforce Certified Administrator, Microsoft Certified: Dynamics 365 Fundamentals) are a plus.</li> <li>Experience in Agile project methodologies is desirable.</li> </ul> <ul> <li>Paid Time Off</li> <li>Training &amp; Development</li> <li>Performance Bonus</li> </ul>

CRM Functional Consultant

Metadata Technologies

Who We&rsquo;re Looking ForWe are seeking a Functional Consultant with experience in Microsoft Dynamics 365 (CRM/ERP) who can bridge business needs and technical execution. This role is ideal for someone who thrives in translating requirements into workable solutions and enjoys working closely with clients and internal teams to deliver value.What You'll Do<ul><li>Act as the primary link between clients and internal technical teams to ensure requirements are translated into efficient solutions.</li><li>Conduct product demonstrations, requirements workshops, and client training sessions.</li><li>Document business processes, user stories, and functional specifications including FRDs, UAT test cases, and solution designs.</li></ul><ul><li>Lead functional team</li><li>Lead client engagements from discovery through go-live and post-live support.</li><li>Manage functional testing, UAT sessions, and end-user training.</li><li>Collaborate with project managers, developers, and QA to ensure project success.</li><li>Participate in change management activities and provide input for solution enhancements.</li><li>Support presales efforts with solution walkthroughs and proposal input as needed.</li></ul>What You Bring<ul><li>5+ years of experience in a Functional Consultant role, preferably with Microsoft Dynamics 365 CRM or ERP.</li><li>Strong business process understanding, particularly in Sales, Marketing, or Service domains.</li><li>Excellent verbal and written communication skills.</li><li>Ability to understand client needs and deliver consultative, value-driven solutions.</li><li>Experience preparing solution documentation and client-facing deliverables.</li><li>Strong analytical and problem-solving mindset.</li><li>Experience in working with cross-functional teams and managing client communications.</li></ul>This Role is Ideal for Someone Who Is:<ul><li>Detail-oriented and a great communicator.</li><li>A quick learner with a passion for business applications and digital transformation.</li><li>Comfortable managing multiple responsibilities and timelines.</li><li>Customer-centric and always looking to improve client satisfaction.</li><li>Proactive, consultative, and collaborative in approach.</li></ul>Are you ready to shape customer journeys and help global businesses transform with CRM?Apply now and be part of Metadata&rsquo;s dynamic team of experts!Job Type: Full-timePay: AED8,000.00 - AED14,000.00 per monthExperience:<ul><li>MS Dynamics 365 CRM: 8 years (Required)</li></ul>

MSD CRM Functional Consultant

Roboxa Technologies Pvt Ltd

send resume Conduct workshops with business users to understand CRM/CMM business processes and gather requirements.Configure and customize SAP CRM/CMM modules, including partner functions, interaction centers, and Web UI.Lead end-to-end implementation, data migration, and middleware setup for CRM solutions. Integrate CRM/CMM with SAP S/4HANA modules (SD, MM, FI), SAP BW, and third-party systems. Prepare test scenarios, conduct UAT, and resolve functional issues.Deliver user training and documentation for CRM/CMM operations.Provide ongoing support, troubleshoot issues, and implement system enhancements.

SAP CRM Functional Consultant

Salesforce

<div>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The ideal senior technical consultant demonstrates thought leader in technical aspects of customer and partner engagements that lead to the successful delivery of enterprise desktop, cloud, and/or mobile solutions, including enterprise integrations leveraging middleware tools and platforms. Senior Technical Consultants (Developers) deliver technical solutions to meet the customer&rsquo;s business and technical requirements. Developers lead the evaluation of options and subsequent presentation and education of the customer/partner. They will also identify and proactively manage risk areas, and commit to seeing issues through to complete resolution.
YOUR IMPACT: Responsibilities
<ul><li>Become a highly certified and recognized Salesforce expert
</li><li>Help clients consistently meet/exceed goals and metrics
</li><li>Contribute to customer success through front and backend solution development and release management
</li><li>Deliver high client satisfaction (CSAT)
</li><li>Provide guidance on the application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture &amp; design, environment management, testing, and Salesforce Platform education.
</li><li>Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer&rsquo;s infrastructure.
</li><li>Troubleshoot key customer implementation issues and demonstrate the ability to drive to a successful resolution. Lead the evaluation of business and technical requirements from a senior level.
</li><li>Identification and proactive management of risk areas and commitment to seeing an issue through to complete resolution.
</li><li>Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.
</li><li>Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement.
</li><li>Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce customer and partner colleagues.
</li></ul>MINIMUM QUALIFICATIONS
<ul><li>3+ years of enterprise consulting experience, including implementation experience with one or more common enterprise software solutions (e.g. CRM, ERP), filling positions of increasing responsibility and management of more junior technical resources.
</li><li>2+ years experience as an Architect or Senior Developer in a mid to large-sized organization with demonstrated leadership driving an organizational transformation in a matrixed organization.
</li><li>Experience with key areas of enterprise architecture, including integration technologies, single sign-on, and master data management.
</li><li>Experience with Waterfall and/or Agile implementation methodologies.
</li><li>Ability to work independently and be a self-starter. Proven results leading and overseeing customer and/or partner success stories in the following domains: front- and back-end solution architecture, development and release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.
</li><li>Proven ability to analyze, design, and optimize business processes via technology and integration.
</li><li>Guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value.
</li><li>Polished speaker with the ability to evangelize best practices at various levels within a large organization.
</li><li>A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.
</li><li>Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience.
</li><li>Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences.
</li><li>Travel to client site (average of 50%), but maybe higher or lower based on the client engagement.
</li><li>Bachelor's degree required in Computer Science, Software Engineering, Business, or in a related field.
</li><li>Proficiency in English AND Arabic languages.
</li><li>Highly beneficial to have any Salesforce.com product certifications prior to joining. It is expected that you will gain the following certifications as part of the role requirement and on-boarding process in the first 3 months: Salesforce Certified Administrator, Salesforce Certified Sales Cloud Consultant, Salesforce Certified Service Cloud Consultant, Salesforce Certified Advanced Administrator, Salesforce Certified Marketing Cloud Administrator
</li></ul>Unleash Your Potential
When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.</div>

Senior Technical Consultant

Responsibilities <ul> <li>Collaborate with clients to understand their CRM needs and develop solutions that align with their business goals.</li> <li>Design and develop CRM applications, workflows, and integrations, utilizing industry best practices.</li> <li>Provide technical expertise and guidance to development teams, ensuring the delivery of high-quality CRM solutions.</li> <li>Conduct regular code reviews and performance optimizations to enhance system efficiency and effectiveness.</li> <li>Participate in end-to-end solution implementation, including requirements gathering, system design, configuration, testing, and deployment.</li> <li>Create and maintain technical documentation for CRM solutions.</li> <li>Provide ongoing support and troubleshooting for CRM applications.</li> <li>Stay up-to-date with the latest CRM technologies and trends, and provide recommendations for continuous improvement.</li> </ul>

CRM Dynamics 365

Virtusa

<div>Education
 
Degree or postgraduate in Computer Science or related field or equivalent industry experience
 
Good experience in Agile methodology using Scrum Framework
 
Experience
 
Over 5 years of experience in configuration, deployment, and fine-tuning of Siebel CRM
 
Hands-on experience with Siebel IP17 and IP19.x
 
Experience in performance tuning
 
Technical Skills
 
Experience working with operating systems including Linux and Windows
 
Excellent understanding of Siebel Enterprise Architecture
 
Excellent understanding of Siebel Best Practices
 
Hands-on experience in Siebel configuration including UI Layer, BO Layer, and Data Object Layer
 
Expertise in workflow and eScript
 
Hands-on experience in configuring inbound and outbound web services, JMS configuration, and REST APIs
 
Experience in Siebel Open UI including PM and PR
 
Hands-on experience in configuring Assignment Manager criteria and WL Distribution
 
Experience in server management tasks
 
Experience in Siebel Marketing Campaigns
 
Experience in Siebel Lead Management and Service Request modules
 
Experience in Java is desired
 
Functional Skills
 
Knowledge of banking especially in campaign management
 
Experience in retail and corporate domains
 
Soft Skills
 
Ability to influence multiple teams on technical considerations to increase productivity and effectiveness by sharing deep knowledge and experience
 
Self-motivated and self-starter with the ability to own and drive tasks without supervision while working collaboratively across teams
 
Excellent soft skills and interpersonal skills to interact with and present ideas to senior and executive management<div>
About Virtusa
Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 27,000 people globally that cares about your growth &mdash; one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.
Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.
Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.</div></div>

Seibel CRM Developer

Noumou Properties

Job Description 
 
 <div>
 <div>
 Role: We are looking to employ an experienced property consultant to assist clients in making sound property investment decisions. The property consultant s responsibilities include developing and sustaining good working relationships with legal counsel and other property consultants and inspecting properties with clients. You should also be able to inform clients of market conditions and trends correctly. To be successful as a property consultant, you should be proactive and keep abreast of the latest developments in property laws. Ultimately, an exceptional property consultant should be able to demonstrate effective negotiation skills and secure the best real estate deals for clients. Responsibilities: <ul> <li>Assisting clients in making sound property-purchasing decisions.</li> <li>Stay Up to date with the property market and new launches in the market.</li> <li>Analysing market trends and demographics to identify the most sought-after and profitable areas.</li> <li>Consulting with clients to identify their needs, preferences, and financial concerns.</li> <li>Ensuring all enquiries are attended to in a timely manner.</li> <li>Maintaining an extensive database of all properties for sale.</li> <li>Update CRM regularly and accurately.</li> <li>Follow company policy to ensure quality and legality of all the transactions.</li> <li>Identify new business opportunities.</li> <li>Identify new sales leads and maintain good client relationship.</li> <li>Communicating with legal counsel to prepare sales documents.</li> </ul> Qualifications and Experience: <ul> <li>3-6 years Real Estate Experience in the UAE.</li> <li>Bachelor s degree in real estate, finance, business administration or related field is preferred.</li> <li>Fluent in English.</li> <li>Self-Driven, Ambitious and Trustworthy.</li> <li>Ability to work independently and with great dedication.</li> <li>Knowledge of CRM, Ms Office is a must.</li> <li>UAE Driving license preferred.</li> <li>Strong knowledge of real estate laws.</li> <li>Exceptional customer service skills.</li> </ul> </div>
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SENIOR PROPERTY CONSULTANT

Explore 1918+ Crm consultant in Dubai this October. Find roles across top companies and apply now to boost your career.