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Sobi

<div><ul><div>Full-time</div><div></div><div>
Sobi Location: United Arab Emirates</div></ul><div><div><div><div><h2 class="jobSectionHeader">
Company Description</h2></div><div>
Statistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply. Rarely do candidates meet 100% of the qualifications. We look forward to your application!
At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients.
Here at Sobi, our mission and culture get us excited to come to work every day, but here are a few more reasons to join our team:<ul><li>
Competitive compensation for your work</li><li>
Emphasis on work/life balance</li><li>
Collaborative and team-oriented environment</li><li>
Opportunities for professional growth</li><li>
Diversity and Inclusion</li><li>
Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Job Description</h2></div><div>
The CRM specialist will be responsible for supporting and managing automated solutions to facilitate Customer Relationship Management within the organization, this includes managing of the software tool, managing subsequent enhancements and upgrades. Developing and maintaining materials associated with the solution, such as Standard Operating Procedures, User Manuals, Training Materials and Records. Delivery launch, refresher and new user training as required. Creating analytical reports from the data for management to support business decisions and monitoring pre-defined KPIs. Manage the day-to-day administration of the system which will be used as a customer and account database and will record and monitor all customer-facing activities. The day-to-day management includes ensuring all data within the system is current and providing support for system users (except for IT related issues).
This role is critical in ensuring accuracy, integrity, of the CRM process and system in collaboration with the commercial teams. Also, CRM role responsibilities include using CRM software to store HCP data, personalizing marketing messages, managing product launches, and tracking patient feedback to improve engagement and sales. CRM Operations will allow for sustained attention to the evolving needs of our CRM system, ensuring optimal performance and ongoing improvements. Also, as part of the business support scope, this role involves working on special commercial projects and acting as a project support manager, coordinating commercial team activities, and facilitating communication between internal teams and external partners while ensuring alignment with MEANT scorecard. Lead process optimization and streamlining workflows to drive efficiency and improve cross functional collaboration where needed.
Key Responsibilities
HCP-Focused CRM:<ul><li>
Develop and maintain detailed profiles of HCPs to tailor communications, share relevant product information, and build trust.</li></ul>
Data Management:<ul><li>
Act as a point-of-resource for KAMs and MSMs relating CRM software and ensure granting and maintain user accesses to the CRM system to ensure maintaining and inputting accurate and up-to date customer data</li></ul>
Data Collection:<ul><li>
Systematically collect and store vast amounts of patient and HCP data from various interaction points.</li></ul>
Data Analysis:<ul><li>
Analyse customer data to understand patient behaviours and preferences, which informs targeted marketing campaigns and product development while ensuring that the CRM&rsquo;s data is accurate and reliable.</li></ul>
Reporting &amp; Governance:<ul><li>
Generate sales &amp; marketing reports to analyse sales performance, customer engagement and market trends.</li><li>
Optimizing spend allocation and improving the effectiveness of campaigns across different channels.</li><li>
Customize monthly standardized reports according to predefined KPI&rsquo;s, formulation of recommendations, develop &amp; deliver presentations.</li><li>
Deliver ad hoc analyses and reports for management.</li></ul>
Sales Excellence:<ul><li>
Responsible for ensuring the sales excellence activities are managed effectively and ensuring information is aligned between CRM and other Power BI tools.</li></ul>
Segmentation &amp; account mapping:<ul><li>
Maintain and adapt the segmentation and targeting model to align with current business needs.</li><li>
Assist Commercial Excellence with territory alignment, target optimization, segmentation, cycle planning, call targets, and development.</li></ul>
Training and coaching:<ul><li>
Training of Field Force in the respective field of expertise. Train Product Specialists, KAMs, FLMs, KAMs &amp; MSLs on use of reporting system and deliver day to day support (Help Desk / Central email address, sending out emails to address problems, special occasion notifications etc)</li><li>
Support training and onboarding of team members on CRM best practices and procedures.</li><li>
Design and delivering CRM functional capability programs in collaboration with the HR team to ensure full utilization of the system and adherence to SOP.</li><li>
Organize monthly QTQ meetings &amp; follow up with FLMs</li></ul>
Business Support:<ul><li>
Lead process optimization and streamlining workflows to drive efficiency and improve cross functional collaboration based on assigned projects or processes.</li><li>
Acting as a project support manager coordinating commercial team activities and facilitating communication between internal teams and external partners while ensuring alignment with MEANT scorecard.</li><li>
Liaise/coordinate with Supply, Regulatory, Commercial, Medical, Finance &amp; Compliance teams to ensure all product shipments adhere to industry regulations/timelines and guidelines.</li><li>
Monitor competitive activities and market trends within the biopharmaceutical landscape</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div>
Education/Work experience<ul><li>
University-level education in life sciences, Pharmacy, Economics, Business or related field.</li><li>
Expertise in MS Office applications</li><li>
Experience in similar role as CRM or business support, ideally knowledge of sales force automation/database systems</li><li>
Knowledge of pharmaceutical industry is an advantage, healthcare sales/marketing or logistics.</li><li>
Minimum 5-7 years&rsquo; experience in a multinational organization role, working in matrix organization.</li><li>
Strong understanding of pharmaceutical regulations, compliance, and industry standards.</li><li>
Experience with CRM systems (e.g., Salesforce, Veeva CRM) and data management.</li></ul>
Skills/Knowledge<ul><li>
Advanced communication skills.</li><li>
Excellent negotiation, and people skills.</li><li>
Ability to analyze complex data, prepare reports, and develop insights.</li><li>
Proficiency with MS Office and data analysis tools.</li><li>
Highly organized with the ability to manage multiple projects simultaneously.</li><li>
Collaborative and growth mindset</li><li>
Project management skills</li></ul>
Personal Attributes<ul><li>
Demonstration of Sobi values (Care, Ownership, Urgency, Partnership, Ambition)</li></ul>
Languages<ul><li>
Fluency in English and Arabic</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Additional Information</h2></div><div>
All Sobi employees need to demonstrate behaviors in line with Sobi's core values: Care, Ambition, Urgency, Ownership and Partnership. Are you ready to be on the Sobi team? Come join a culture that empowers every person to be the person that makes a difference for rare disease.
Why Join Us? 
 
We are a global company with over 1,700 employees in more than 30 countries and are committed to the societies where we operate. With a deeply skilled management team directing our day-to-day wins, and a Board with a stellar track record, we&rsquo;re ready to take on the world&rsquo;s diseases, ailments and adversity. Our people believe they have the power to make a positive impact in others&rsquo; lives because that&rsquo;s exactly what we do here. If you&rsquo;re seeking a career that taps into your talents in a way that makes the world a better, healthier place, we just may have a job for you. 
 
We know our employees are our most valuable asset, and our culture conveys that. We offer a competitive benefits package, to support the health and happiness of our staff. 
 
Sobi Culture 
 
At Sobi, we refuse to accept the status quo. This is because we have witnessed first-hand the challenges facing those affected by rare diseases, and have used this knowledge to shape our business to find new ways of helping them. 
 
As a specialized biopharmaceutical company, we are dedicated to rare diseases. And we see this focus as a strength. By effectively turning our research into ground-breaking treatments, we help make medicine more accessible and open up more possibilities for patients and more opportunities for those caring for them. This has been our approach since day one, but we know we can&rsquo;t change the world of rare diseases on our own. Accomplishing this requires strong partnerships with patients, partners and stakeholders across the entire value chain. Together, we define how our business can create solutions that serve the needs of those affected by rare diseases while facilitating sustainable growth.
An Equal Opportunity Employer 
 
Sobi is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Sobi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity, protected veterans and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status or protected groups by the laws or regulations in the locations where we operate.
Sobi is an affirmative action and equal opportunity employer. Disabled/Veterans. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by sending an email to talentacquisition@sobi.com.</div></div></div></div></div>

CRM & Business Support Associate Manager

Sobi - Swedish Orphan Biovitrum AB (publ)

<div>
 
 Company Description
 
 
 
 
 
 Statistics show that women and underrepresented groups tend to apply to jobs only if they meet 100% of the qualifications. Sobi encourages you to change that statistic and apply. Rarely do candidates meet 100% of the qualifications. We look forward to your application!
 
 
 
 
 At Sobi, each person brings their unique talents to work as a team and make a difference. We are dedicated to developing and delivering innovative therapies to improve the lives of people who live with a rare disease. Our edge comes from our team of people and our commitment to patients.
 
 
 Here At Sobi, Our Mission And Culture Get Us Excited To Come To Work Every Day, But Here Are a Few More Reasons To Join Our Team
 
 
 <ul>
 <li>
 Competitive compensation for your work
 </li>
 <li>
 Emphasis on work/life balance
 </li>
 <li>
 Collaborative and team-oriented environment
 </li>
 <li>
 Opportunities for professional growth
 </li>
 <li>
 Diversity and Inclusion
 </li>
 <li>
 Making a positive impact to help ultra-rare disease patients who are in need of life saving treatments
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 The CRM specialist will be responsible for supporting and managing automated solutions to facilitate Customer Relationship Management within the organization, this includes managing of the software tool, managing subsequent enhancements and upgrades. Developing and maintaining materials associated with the solution, such as Standard Operating Procedures, User Manuals, Training Materials and Records. Delivery launch, refresher and new user training as required. Creating analytical reports from the data for management to support business decisions and monitoring pre-defined KPIs. Manage the day-to-day administration of the system which will be used as a customer and account database and will record and monitor all customer-facing activities. The day-to-day management includes ensuring all data within the system is current and providing support for system users (except for IT related issues).
 
 
 This role is critical in ensuring accuracy, integrity, of the CRM process and system in collaboration with the commercial teams. Also, CRM role responsibilities include using CRM software to store HCP data, personalizing marketing messages, managing product launches, and tracking patient feedback to improve engagement and sales. CRM Operations will allow for sustained attention to the evolving needs of our CRM system, ensuring optimal performance and ongoing improvements. Also, as part of the business support scope, this role involves working on special commercial projects and acting as a project support manager, coordinating commercial team activities, and facilitating communication between internal teams and external partners while ensuring alignment with MEANT scorecard. Lead process optimization and streamlining workflows to drive efficiency and improve cross functional collaboration where needed.
 
 
 
 Key Responsibilities
 
 
 
 
 HCP-Focused CRM
 
 :
 
 
 <ul>
 <li>
 Develop and maintain detailed profiles of HCPs to tailor communications, share relevant product information, and build trust.
 
 
 </li>
 </ul>
 
 Data Management
 
 
 
 <ul>
 <li>
 Act as a point-of-resource for KAMs and MSMs relating CRM software and ensure granting and maintain user accesses to the CRM system to ensure maintaining and inputting accurate and up-to date customer data
 
 
 </li>
 </ul>
 
 Data Collection
 
 
 
 <ul>
 <li>
 Systematically collect and store vast amounts of patient and HCP data from various interaction points.
 
 
 </li>
 </ul>
 
 Data Analysis
 
 
 
 <ul>
 <li>
 Analyse customer data to understand patient behaviours and preferences, which informs targeted marketing campaigns and product development while ensuring that the CRM&rsquo;s data is accurate and reliable.
 
 
 </li>
 </ul>
 
 Reporting &amp; Governance
 
 
 
 <ul>
 <li>
 Generate sales &amp; marketing reports to analyse sales performance, customer engagement and market trends.
 </li>
 <li>
 Optimizing spend allocation and improving the effectiveness of campaigns across different channels.
 </li>
 <li>
 Customize monthly standardized reports according to predefined KPI&rsquo;s, formulation of recommendations, develop &amp; deliver presentations.
 </li>
 <li>
 Deliver ad hoc analyses and reports for management.
 
 
 </li>
 </ul>
 
 Sales Excellence
 
 
 
 <ul>
 <li>
 Responsible for ensuring the sales excellence activities are managed effectively and ensuring information is aligned between CRM and other Power BI tools.
 
 
 </li>
 </ul>
 
 Segmentation &amp; Account Mapping
 
 
 
 <ul>
 <li>
 Maintain and adapt the segmentation and targeting model to align with current business needs.
 </li>
 <li>
 Assist Commercial Excellence with territory alignment, target optimization, segmentation, cycle planning, call targets, and development.
 
 
 </li>
 </ul>
 
 Training And Coaching
 
 
 
 <ul>
 <li>
 Training of Field Force in the respective field of expertise. Train Product Specialists, KAMs, FLMs, KAMs &amp; MSLs on use of reporting system and deliver day to day support (Help Desk / Central email address, sending out emails to address problems, special occasion notifications etc)
 </li>
 <li>
 Support training and onboarding of team members on CRM best practices and procedures.
 </li>
 <li>
 Design and delivering CRM functional capability programs in collaboration with the HR team to ensure full utilization of the system and adherence to SOP.
 </li>
 <li>
 Organize monthly QTQ meetings &amp; follow up with FLMs
 
 
 </li>
 </ul>
 
 Business Support
 
 
 
 <ul>
 <li>
 Lead process optimization and streamlining workflows to drive efficiency and improve cross functional collaboration based on assigned projects or processes.
 </li>
 <li>
 Acting as a project support manager coordinating commercial team activities and facilitating communication between internal teams and external partners while ensuring alignment with MEANT scorecard.
 </li>
 <li>
 Liaise/coordinate with Supply, Regulatory, Commercial, Medical, Finance &amp; Compliance teams to ensure all product shipments adhere to industry regulations/timelines and guidelines.
 </li>
 <li>
 Monitor competitive activities and market trends within the biopharmaceutical landscape
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Education/Work experience
 
 
 
 <ul>
 <li>
 University-level education in life sciences, Pharmacy, Economics, Business or related field.
 </li>
 <li>
 Expertise in MS Office applications
 </li>
 <li>
 Experience in similar role as CRM or business support, ideally knowledge of sales force automation/database systems
 </li>
 <li>
 Knowledge of pharmaceutical industry is an advantage, healthcare sales/marketing or logistics.
 </li>
 <li>
 Minimum 5-7 years&rsquo; experience in a multinational organization role, working in matrix organization.
 </li>
 <li>
 Strong understanding of pharmaceutical regulations, compliance, and industry standards.
 </li>
 <li>
 Experience with CRM systems (e.g., Salesforce, Veeva CRM) and data management.
 
 
 </li>
 </ul>
 
 Skills/Knowledge
 
 
 
 <ul>
 <li>
 Advanced communication skills.
 </li>
 <li>
 Excellent negotiation, and people skills.
 </li>
 <li>
 Ability to analyze complex data, prepare reports, and develop insights.
 </li>
 <li>
 Proficiency with MS Office and data analysis tools.
 </li>
 <li>
 Highly organized with the ability to manage multiple projects simultaneously.
 </li>
 <li>
 Collaborative and growth mindset
 </li>
 <li>
 Project management skills
 
 
 </li>
 </ul>
 
 Personal Attributes
 
 
 
 <ul>
 <li>
 Demonstration of Sobi values (Care, Ownership, Urgency, Partnership, Ambition)
 
 
 </li>
 </ul>
 
 Languages
 
 
 
 <ul>
 <li>
 Fluency in English and Arabic
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 All Sobi employees need to demonstrate behaviors in line with Sobi's core values: Care, Ambition, Urgency, Ownership and Partnership. Are you ready to be on the Sobi team? Come join a culture that empowers every person to be the person that makes a difference for rare disease.
 
 
 
 Why Join Us?
 
 
 
 We are a global company with over 1,700 employees in more than 30 countries and are committed to the societies where we operate. With a deeply skilled management team directing our day-to-day wins, and a Board with a stellar track record, we&rsquo;re ready to take on the world&rsquo;s diseases, ailments and adversity. Our people believe they have the power to make a positive impact in others&rsquo; lives because that&rsquo;s exactly what we do here. If you&rsquo;re seeking a career that taps into your talents in a way that makes the world a better, healthier place, we just may have a job for you.
 
 
 We know our employees are our most valuable asset, and our culture conveys that. We offer a competitive benefits package, to support the health and happiness of our staff.
 
 
 
 Sobi Culture
 
 
 
 At Sobi, we refuse to accept the status quo. This is because we have witnessed first-hand the challenges facing those affected by rare diseases, and have used this knowledge to shape our business to find new ways of helping them.
 
 
 As a specialized biopharmaceutical company, we are dedicated to rare diseases. And we see this focus as a strength. By effectively turning our research into ground-breaking treatments, we help make medicine more accessible and open up more possibilities for patients and more opportunities for those caring for them. This has been our approach since day one, but we know we can&rsquo;t change the world of rare diseases on our own. Accomplishing this requires strong partnerships with patients, partners and stakeholders across the entire value chain. Together, we define how our business can create solutions that serve the needs of those affected by rare diseases while facilitating sustainable growth.
 
 
 
 An Equal Opportunity Employer
 
 
 
 Sobi is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Sobi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity, protected veterans and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status or protected groups by the laws or regulations in the locations where we operate.
 
 
 
 Sobi is an affirmative action and equal opportunity employer. Disabled/Veterans. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by sending an email to talentacquisition@sobi.com.
 
</div>

Jio markets trading

Company: JioMarkets Commercial Brokers L.L.CLocation: Al Quoz, DubaiSalary: As per market standardsJob Type: Full-time, PermanentAbout UsJioMarkets Commercial Brokers L.L.C is a leading financial services provider specializing in Forex (FX) and Contracts for Difference (CFD) trading. With a strong commitment to innovation and client satisfaction, we deliver advanced trading solutions to retail and institutional clients worldwide.We are seeking an experienced and detail-oriented CRM Executive with a solid background in the Forex and CFD brokerage industry to join our dynamic team.Job DescriptionThe CRM Executive will be responsible for managing and optimizing customer relationship management systems and processes that support the company&rsquo;s trading operations.The ideal candidate will have hands-on experience with CurrentDesk, Zoho One, and Zoho Plus, along with a clear understanding of client onboarding, KYC processes, lead management, and the trading lifecycle within the Forex/CFD environment.Key ResponsibilitiesManage, configure, and maintain CRM platforms (CurrentDesk, Zoho One, and related CRMs) to support trading operations and client engagement.Oversee sales lead qualification and conversion pipelines in coordination with the sales and marketing teams.Support client onboarding processes, including KYC verification, account creation, and basic knowledge of trading platforms (MT4/MT5 or similar).Analyze CRM and trading data to enhance customer retention, reactivation, and lifetime value.Ensure data accuracy and compliance with internal policies and regulatory standards.Manage the full lifecycle of CRM usage, including dashboards and reporting.Generate regular CRM performance and sales reports to support management decisions.RequirementsMinimum 2 years of CRM experience within the Forex/CFD brokerage industry.Strong hands-on experience with CurrentDesk, Zoho One, and other related CRMs.Familiarity with trading platforms (MT4/MT5) and client lifecycle management in financial trading.Excellent communication, analytical, and problem-solving skills.Ability to multitask and perform under pressure in a fast-paced trading environment.Bachelor&rsquo;s degree in Business Administration, Information Technology, Finance, or Marketing preferred.Additional InformationJob Type: Full-time, PermanentLocation: Al Quoz, Dubai (Required)Education: Bachelor&rsquo;s degree (Required)Experience:CurrentDesk, Zoho One &amp; related CRMs: Minimum 2 years (Required)Forex / CFD Industry: PreferredAbility to commute/relocate:Al Quoz : Reliably commute or planning to relocate before starting work (Required)Language: Arabic (Required)Job Type: Full-timePay: From AED5,000.00 per month

CRM Executive

CutiePie Cakes

Position Summary: The Zoho CRM Manager is responsible for overseeing the company&rsquo;s CRM system (Zoho CRM), ensuring it is effectively utilized to streamline sales, marketing, and customer support processes. The role involves managing CRM configurations, automation, data accuracy, reporting, user support, and integration with other business applications. The Zoho CRM Manager acts as the bridge between business requirements and technical solutions to optimize customer relationship management.Key Responsibilities:CRM Administration &amp; Management<ul><li>Manage day-to-day administration of Zoho CRM, including user accounts, roles, profiles, and permissions.</li><li>Customize modules, fields, workflows, automation rules, and dashboards as per business needs.</li><li>Maintain system hygiene by ensuring accurate, clean, and duplicate-free data.</li></ul>Process Optimization &amp; Automation<ul><li>Design and implement automation workflows (leads, opportunities, deals, follow-ups, etc.).</li><li>Streamline sales pipeline processes and align them with business goals.</li><li>Create and manage approval processes, assignment rules, and task automation.</li></ul>Integration &amp; Technical Support<ul><li>Integrate Zoho CRM with other Zoho apps (Campaigns, Books, Desk, etc.) and third-party tools.</li><li>Work with IT or vendors to resolve technical issues and ensure smooth system performance.</li><li>Develop API connections where needed for business applications.</li></ul>Data Management &amp; Reporting<ul><li>Maintain database accuracy by conducting regular audits and cleanups.</li><li>Create insightful reports and dashboards for sales, marketing, and management teams.</li><li>Provide data-driven insights to support decision-making and forecasting.</li></ul>User Training &amp; Support<ul><li>Train new and existing users on Zoho CRM features and best practices.</li><li>Act as the primary support contact for CRM-related issues.</li><li>Develop training manuals, SOPs, and knowledge base articles for internal use.</li></ul>Strategy &amp; Continuous Improvement<ul><li>Collaborate with Sales, Marketing, and Customer Service to align CRM with business goals.</li><li>Recommend improvements to maximize CRM adoption and efficiency.</li><li>Keep updated with Zoho&rsquo;s new releases, features, and best practices.</li></ul>Skills &amp; Competencies Required:<ul><li>Strong knowledge of Zoho CRM (customization, workflows, automation, reporting).</li><li>Experience integrating Zoho with other business systems.</li><li>Analytical mindset with ability to translate data into actionable insights.</li><li>Strong project management and problem-solving skills.</li><li>Excellent communication and training abilities.</li></ul>Job Types: Full-time, Permanent

Zoho CRM Manager

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 171992
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A&rdquo;rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
 
 
 
 Overview of the role:
 
 We are seeking an experienced CRM professional with strong expertise in driving customer engagement through data-driven campaigns across Email, Push Notifications, and WhatsApp. The ideal candidate will have excellent analytical skills, hands-on experience with pre- and post-campaign analysis, and a solid understanding of customer lifecycle journeys. This role requires the ability to design and optimize omni-channel drip campaigns, leverage customer insights for personalization, and ensure measurable business impact.
 
 
 
 What you will do:
 
 
 
 <ul>
 <li>
 Plan, build, and execute CRM campaigns across Email, Push, WhatsApp, and other relevant channels.
 </li>
 <li>
 Manage end-to-end campaign execution including segmentation, targeting, personalization, and testing.
 </li>
 <li>
 Conduct pre- and post-campaign analysis to measure performance, derive insights, and optimize future campaigns.
 </li>
 <li>
 Design customer lifecycle journeys and set up automated drip campaigns across omni-channel touchpoints.
 </li>
 <li>
 Leverage data and analytics to identify opportunities for improving retention, engagement, and revenue.
 </li>
 <li>
 Collaborate with cross-functional teams (Brand marketing, Product, and IT) to align CRM strategies with business goals.
 </li>
 <li>
 Hands on experience in (HTML, Jinja, or similar scripting) for personalised/dynamic template creation
 </li>
 <li>
 Monitor and maintain CRM platform health, ensuring data quality and integration with other systems.
 </li>
 <li>
 Stay updated with CRM best practices, tools, and industry trends to continuously enhance customer communication.
 </li>
 <li>
 Hands on experience with CDP/CRM tools like Braze, Salesforce, Blueshift, Bloomreach, MoEngage.
 
 
 </li>
 </ul>
 
 What you will need:
 
 
 
 <ul>
 <li>
 Minimum 5 years of CRM experience in Retail/E-commerce.
 </li>
 <li>
 Proven expertise in Email, Push Notification, and WhatsApp campaign management.
 </li>
 <li>
 Strong analytical mindset with experience in campaign performance analysis and reporting.
 </li>
 <li>
 Solid understanding of customer segmentation, lifecycle marketing, and omni-channel strategies.
 </li>
 <li>
 Hands-on experience with marketing automation platforms and CDPs.
 </li>
 <li>
 Basic HTML and Jinja (or equivalent scripting) knowledge for campaign customization.
 </li>
 <li>
 Excellent problem-solving, communication, and stakeholder management skills.
 </li>
 <li>
 Ability to work independently and drive projects end-to-end.
 
 
 </li>
 </ul>
 We&rsquo;re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
 
 
 Before you click &ldquo;apply&rdquo;: Please read the job description carefully to ensure you can confidently demonstrate
 
 why
 
 this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
 
 
 As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
</div>

CRM Executive | Retail

AGMC

The Business Development Advisor plays a crucial role in enhancing customer relationships, driving sales performance, and increasing market share. This role focuses on maintaining a comprehensive customer database, leveraging CRM tools to improve business processes, and ensuring the highest standards of customer service. By identifying new selling opportunities and optimizing customer interactions, the advisor contributes to revenue growth and brand advocacy.You will be responsible for both inbound and outbound customer communication, addressing inquiries, resolving issues, and proactively reaching out to customers and prospects. This includes conducting follow-up calls, handling service-related concerns, and building strong relationships through consistent and professional engagement.Additionally, your role will involve collecting valuable feedback and insights to improve our services and sales performance. You will conduct surveys to assess customer satisfaction, gather insights on lost bookings, evaluate customer loyalty through Net Promoter Scores (NPS), and follow up with no-show customers to understand their reasons and ensure their concerns are addressed.Using a combination of CRM data, call interactions, customer surveys, and feedback systems, you will help Budget Rent a Car (BRAC) continuously enhance the customer experience, increase retention, and drive overall business success.Roles and Responsibilities&middot; Maintain and regularly update the customer database to ensure accurate and efficient data management.&middot; Acquire and uphold in-depth knowledge of products, competitive offerings, and industry trends.&middot; Utilize CRM systems to manage inquiries, sales transactions, marketing campaigns, and customer retention strategies.&middot; Identify and capitalize on new business opportunities to drive sales and market growth.&middot; Increase market share, profitability, and customer loyalty through proactive engagement and relationship management.&middot; Handle customer inquiries efficiently, providing relevant product and service information.&middot; Monitor, report, and analyze customer complaints, ensuring prompt resolution and service improvement.&middot; Facilitate service appointments and promote additional services.&middot; Optimize internal processes to enhance customer satisfaction in collaboration with department heads.&middot; Conduct internal quality checks, analyze customer feedback, and implement continuous improvement measures.&middot; Proactively manage customer retention by addressing complaints, inquiries, and service requests.&middot; Enhance response time to customer queries, ensuring a seamless customer experience.&middot; Build strong relationships with customers through regular engagement and brand promotion initiatives.&middot; Maintain the highest levels of product knowledge, competitor insights, and industry trends to provide informed recommendations.&middot; Comply with all company policies, including BRAC QMA, ISO standards, Health &amp; Safety regulations, and the company&rsquo;s code of ethics and values.<ul><li>Key Accountabilities</li></ul>&middot; Achieve 100% data accuracy by verifying and updating customer records.&middot; Increase customer retention rate through proactive follow-ups, complaint resolution, and personalized engagement.<ul><li>DWM P:L% should be greater than 45%. For Leasing P:L% should be greater than 50%.</li><li>Improve response and resolution time for customer complaints.</li><li>Increase new customer acquisitions and identify new sales opportunities.</li><li>Track and improve CRM adoption across customer interaction points.</li><li>Increase reservations through customer education and targeted sales strategies.</li><li>Continuously seek opportunities for personal and professional development.</li></ul>Key Performance Areas (KPAs)&middot; Business &amp; Financial Performance&middot; Customer Focus&middot; Process Improvement&middot; People &amp; CultureQualifications/Requirements/Experience&middot; Excellent verbal communication skills in Arabic / English with the ability to engage customers in a friendly and professional manner.&middot; Strong listening skills to understand customer feedback and respond accordingly.&middot; High level of empathy and the ability to handle sensitive situations, especially with dissatisfied customers.&middot; Strong organizational skills with the ability to manage multiple tasks and prioritise effectively.&middot; Ability to work independently and meet targets in a fast-paced environment.&middot; Resilient and adaptable, with the ability to handle customer objections and provide solutions.&middot; Fluency in both Arabic / English.&middot; A-level or Graduate-level education (or equivalent).&middot; Experience in customer service, CRM, or call center operations.Job Type: PermanentPay: Up to AED6,000.00 per monthApplication Question(s):<ul><li>Do you have a UAE Driver's License?</li><li>Please list the languages you speak.</li><li>Do you have experience working in a contact centre or call centre? If yes, how many years have you worked there? And as what?</li></ul>

Business Development Executive

Lean Technologies

<div>
 
 
 About the Job
 
 
 
 
 
 
 We&rsquo;re hiring a Revenue Operations Associate to join us at a pivotal moment of growth. You&rsquo;ll play a key role in shaping how our commercial teams operate and succeed. You&rsquo;ll be the heartbeat of our CRM (HubSpot), building smart automations using AI and no-code tools, keeping data flowing across systems, and helping ensure every part of our GTM stack is optimized for scale. This is not a traditional support role; it&rsquo;s a hands-on, high-impact, cross-functional opportunity to work at the core of our business.
 
 
 
 
 
 You&rsquo;ll work closely with Sales, Marketing, Customer Success, and Solutions Engineering to drive efficiency, performance, and visibility across the entire revenue funnel. If you're looking to build, own, and grow in a fast-moving environment, and you get excited by systems, automation, and processes, then this role is for you.
 
 
 
 
 
 
 About Lean
 
 
 
 
 
 
 Lean enables companies to seamlessly connect to their users&rsquo; bank accounts to initiate real-time payments and retrieve their account information. Our products have garnered the trust of leading companies and enabled them to deliver powerful experiences when connected with a user&rsquo;s bank account, allowing users to perform prudent financial planning, get better rates on loans, transfer money to friends, and more, without compromising on privacy or security.
 
 
 
 
 
 Backed by top-tier global investors including General Catalyst, Sequoia and Shorooq, and having recently raised $67.5M in Series B funding, we&rsquo;re building the rails for Open Finance in MENA. We&rsquo;re trusted by 250+ clients across the UAE and Saudi Arabia &mdash; including the likes of Binance, Etisalat Group, Careem, Sarwa, and many more - making it the region&rsquo;s most valuable Open Banking platform.
 
 
 
 
 
 Joining Lean means working on impactful problems, shaping the future of finance in the region, and being part of a fast-growing team that&rsquo;s setting the standard for open banking in MENA.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Be the day-to-day owner of HubSpot (users, pipelines, properties, workflows)
 </li>
 <li>
 Build automations using AI tools, workflow automation platforms and HubSpot workflows
 </li>
 <li>
 Connect HubSpot with tools across the GTM stack
 </li>
 <li>
 Enrich and maintain high-quality CRM data
 </li>
 <li>
 Create and document internal processes and support enablement across teams
 </li>
 <li>
 Assist in building reports and dashboards that drive better decision-making
 </li>
 </ul>
 
 
 
 
 
 Minumum Qualifications
 
 
 
 
 
 <ul>
 <li>
 1+ years of experience in RevOps, Sales Ops or CRM/automation-heavy roles (e.g., Sales/Marketing Ops, Growth)
 </li>
 <li>
 Experience with HubSpot (or similar CRMs), and automation tools
 </li>
 <li>
 Comfortable working with data and scoring model logic (e.g., lead scoring, routing rules)
 </li>
 <li>
 Curious, tech-savvy, and excited to own and improve complex systems
 </li>
 <li>
 Strong organizational skills and sharp attention to detail
 </li>
 <li>
 Excellent communication skills and a collaborative, cross-functional mindset
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 
 
 
 <ul>
 <li>
 Experience with AI tools (ChatGPT, Claude, Gemini etc.)
 </li>
 <li>
 Background in a startup or fast-growing B2B SaaS environment
 </li>
 <li>
 Familiarity with SQL, JavaScript or API/webhooks
 </li>
 </ul>
</div>

Revenue Operations Associate

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