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The First Group

<div>Overview:
<div>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div>
We are looking for a CRM Specialist to manage and enhance customer relationships through data-driven marketing strategies. The ideal candidate will be responsible for optimizing CRM campaigns, improving customer engagement, and driving retention by leveraging analytics and automation tools.</div><div></div><div> 
Key Responsibilities:</div><ul><li>
Develop and execute CRM marketing campaigns, including email, SMS, push notifications, and loyalty programs.</li><li>
Optimize customer journeys to enhance engagement, retention, and lifetime value.</li><li>
Optimize customer journeys to enhance engagement, retention, and lifetime value.</li><li>
Analyze customer behaviour, campaign performance, and key metrics to drive marketing decisions.</li><li>
Generate reports and insights to optimize future marketing strategies.</li><li>
Improve CRM processes to enhance efficiency and personalization.</li><li>
Partner with cross-functional teams, including marketing, sales, and IT, to ensure seamless CRM integration.</li><li>
Stay updated on CRM trends, best practices, and emerging technologies to enhance strategy.</li></ul>
Desired Skill &amp; Expertise: 
<div></div><ul><li>
Hands-on experience with CRM platforms.</li><li>
Strong analytical skills.</li><li>
Strong organizational skills to handle multiple campaigns simultaneously.</li><li>
Familiarity with A/B testing, API integrations, and digital marketing trends.</li></ul></div>

CRM Specialist

The First Group Hospitality

Apple

<div>Marcom is the creatively-led global team that oversees Apple&rsquo;s consumer facing marketing. We ensure the flawless development and execution of world-class communications across all medias and platforms. Every day, hundreds of millions of Apple customers around the world interact with our products. We drive the strategy and creative work that provide both new and existing customers with simple, engaging and inspiring marketing experiences. The Partner Communications Manager, Digital and CRM Specialist plays a vital role in shaping how Apple shows up within our Partners&rsquo; (indirect channel) digital environments globally. Partners' digital platforms are critical to their commercial success and this role requires a deep understanding of the different digital customer journey drivers and destinations such as display ads, media, social, e-commerce platforms, content strategy, performance marketing, digital in-store, and specific expertise in e-CRM. This role will drive how all the partners&rsquo; digital touch points enhance the impact of Apple product presentation and deliver the most compelling product stories.
 
 
Description 
 
The Partner Communications Manager, Digital and CRM Specialist is responsible for driving marketing innovation and raising the creative bar with indirect Channel Partners whilst upholding the integrity of the Apple brand. Key responsibilities include: &bull; Drive innovative partner strategies and impactful creative work for Apple products and services through a deep understanding of the Apple brand, our partner&rsquo;s brands, commercial priorities, market trends and challenges. &bull; Work across the global organization to understand both macro and comms trends for Apple product and services. Synthesize findings into insights to drive optimization of future advertising, digital and in-store efforts, internally and externally with partners. &bull; Help Partners manage and optimize customer relationships using CRM systems and tools to improve customer engagement, satisfaction, and retention, by implementing CRM strategies, defining critical metrics and measurement frameworks, analyzing data, and generating insights. &bull; Collaborate extensively across many teams, internationally and locally, both internally at Apple and externally with partners such as Carriers, Retailers, Banks, SMB&rsquo;s and Enterprise Resellers, Media Content Providers and more. &bull; Inspire and contribute to the large global network of Geo (global) Partner Communications Managers, sharing key findings and case studies. &bull; International travel may be required 3-4 times per year.
 
 
Minimum Qualifications 
<ul><li>
8+ years experience in marketing communications.
</li><li>Experience in international account management and/or strategy at an advertising agency or in-house marketing communications for a global brand.
</li><li>Deep understanding of digital platforms (social, eCRM, e-commerce platforms, content, performance marketing, digital in-store) and how they can be leveraged to deliver the most compelling product experience throughout the customer journey.
</li><li>Experience in brand communications - from strategy to execution.
</li><li>Fluency in English is required.
</li></ul> 
Preferred Qualifications 
<ul><li>
Passion for great work, seeing potential and nourishing it, with a tremendous ability to influence both internal and external partners to drive the work forward.
</li><li>Ability to delve deeply into a partner&rsquo;s business, marketing strategy and consumer insights, to understand challenges and find opportunities.
</li><li>Strong analytical skills and ability to knit together disparate sources of information into succinct insights, a strong strategic narrative and clear action plans.
</li><li>Ability to develop positive relationships with partners and inspire them about what's possible within their digital and CRM frameworks.
</li><li>Thrive as part of a cross-functional team, flexible and adaptable in a dynamic environment as a member of a high-performing team, yet also have the ability to lead.
</li><li>Can confidently build rapport, credibility and influence across multiple partners in a highly matrix&rsquo;d organization.
</li><li>Experience in understanding business and product strategy and consumer insights, to build a global communications strategy for partners.
</li>Bachelor&rsquo;s degree, MBA or advanced business degree. 
<li>
</li></ul> 
 
Submit Resume</div>

Partner Communications Manager, Digital Specialist CEMEA

The Luxe Developers

Job Title: CRM Executive (Russian Speaker)Position Overview: We are seeking an experienced and motivated CRM Executive (Russian Speaker) with a strong real estate background to join our team. This key role combines customer relationship management with lead qualification and verification, specifically in the real estate sector.This role is ideal for someone with a passion for real estate, excellent communication skills, and the ability to evaluate and manage leads effectively. If you have experience in the real estate industry and are looking to take on a vital role in lead qualification and CRM management, we want to hear from you.Key Responsibilities:Lead Qualification &amp; Verification<ul><li>Conduct Verification Calls:</li></ul>o Make outbound calls and respond to inbound inquiries from potential buyers, sellers, or renters in the real estate sector.o Your goal is to verify the quality of the lead by evaluating key criteria such as budget, location preferences, timelines, and specific property needs.<ul><li>Assess Lead Suitability:</li></ul>o Use industry-specific qualification frameworks to assess the potential of the lead.<ul><li>Categorize Leads Based on Real Estate Needs:</li></ul>o Categorize leads accordingly in the CRM system&mdash;whether they are interested in residential, commercial properties, rental, or investment opportunities.<ul><li>Coordinate with Sales and Marketing Teams:</li></ul>o Share qualified lead information with the sales team, ensuring that they are equipped with the right details for successful follow-up.o Provide actionable feedback to marketing teams regarding lead quality, helping refine marketing strategies.CRM Management for Real Estate Leads<ul><li>Update CRM System:</li></ul>o Maintain accurate, real-time records of each lead in the CRM system<ul><li>Monitor and Track Lead Status:</li></ul>o Regularly review the CRM to ensure that leads are moving through the pipeline appropriately.o Make sure follow-ups are scheduled, and the sales team receives timely updates about lead readiness.<ul><li>Ensure Seamless Handover to Sales Teams:</li></ul>o Ensure smooth transition of qualified leads to the sales team.Lead Nurturing and Engagement<ul><li>Nurture Leads Over Time:</li></ul>o Provide ongoing, tailored communication to nurture leads<ul><li>Provide Real Estate Insights:</li></ul>o Share market knowledge and financial options.&middot; Referral Management:o Redirect unqualified leads to referrals or suitable alternatives.Reporting and Analysis<ul><li>Lead Performance Analysis:</li></ul>o Track lead metrics and provide improvement insights.<ul><li>KPI Monitoring:</li></ul>o Monitor KPIs and optimize performance.Process Optimization and Feedback<ul><li>Process Improvement:</li></ul>o Work with CRM and sales teams to streamline lead qualification processes.<ul><li>Real Estate Market Awareness:</li></ul>o Stay up to date on real estate market trend.Required Skills &amp; Qualifications:<ul><li>Educational Background: A bachelor&rsquo;s degree in business administration, Marketing, or a related field. Certification in Real Estate (e.g., Real Estate Salesperson or Broker certification) is a plus.</li><li>Experience:</li><li>Minimum of 2-3 years of experience working in the real estate industry (sales, marketing, or customer service) or in a CRM-related role within a real estate company.</li><li>Hands-on experience with CRM platforms such as Salesforce, HubSpot, or Zoho CRM.</li><li>Familiarity with real estate terminology and processes (e.g., buyer&rsquo;s agent, property listings, financing options, market trends, etc.).</li><li>Strong Communication Skills: Exceptional verbal and written communication abilities with a focus on customer engagement, including an ability to explain complex real estate information in an easy-to-understand manner.</li><li>Attention to Detail: High attention to detail to ensure accurate and complete lead information is entered into the CRM system.</li><li>Organizational Skills: Excellent time management and multitasking abilities to handle multiple leads simultaneously and prioritize effectively.</li><li>Sales-Oriented: Strong understanding of the sales process in the real estate industry, including lead generation, nurturing, and conversion strategies.</li><li>Analytical Skills: Ability to analyze lead data and identify patterns to assess the quality of leads, identify opportunities for improvement, and maximize lead conversion.</li></ul>Job Type: Full-timePay: Up to AED6,000.00 per monthApplication Question(s):<ul><li>What is your expected salary?</li></ul>Language:<ul><li>Russian (Required)</li></ul>Expected Start Date: 01/09/2025

CRM Executive (Russian Speaker)

MIRA Construction

<div>We are looking for a detail-oriented and proactive CRM Administrator to join the team. The role is critical for maintaining accurate data, ensuring smooth sales operations, and supporting both management and agents with CRM-related tasks.<h3 class="jobSectionHeader">
Responsibilities:</h3><ul>
<li>Monitor and manage leads in the CRM system (assigning leads, tracking lead cycles).
</li><li>Ensure timely follow-ups with agents and efficient lead handling.
</li><li>Support agents with CRM-related queries.
</li><li>Generate and deliver lead performance and status reports for the CEO.
</li><li>Keep CRM data clean, updated, and accurately recorded.
</li><li>Manage and control documents within the CRM (upload, track, store securely).
</li><li>Coordinate with the AML team: collect and send deal-related documents, reply to AML queries.
</li><li>Ensure all AML documentation is properly organized and up to date in the CRM.
</li><li>Conduct quality control of calls and WhatsApp messages from brokers via the CRM.</li>
</ul>Requirements<ul>
<li>Previous experience as a CRM administrator or similar role.
</li><li>Experience with real estate in Dubai.</li>
<li>Solid knowledge of CRM systems (Amo CRM, Salesforce, Bitrix 24).
</li><li>Strong attention to detail and excellent organizational skills.
</li><li>Strong communication skills in English.
</li><li>Proactive, problem-solving mindset.
</li></ul>Benefits<ul>
<li>Competitive salary package.
</li><li>Opportunity to work directly with top management.
</li><li>Career growth in a leading Dubai real estate company.
</li><li>Supportive and professional team environment.</li></ul></div>

CRM administrator - real estate

Sobha Realty

We&rsquo;re Hiring! | CRM Executive (RM) &ndash; Sobha Realty | Dubai, UAEIndustry: Luxury Real EstateExperience: 1&ndash;3 YearsEducation: Bachelor&rsquo;s in Engineering or Interior Design (mandatory)Language: English &amp; ChineseWhat You&rsquo;ll Do:<ul><li>Serve as the primary point of contact for clients post-sale</li><li>Coordinate with internal teams &ndash; Sales, Design, Engineering</li><li>Handle queries, updates, and customization requests</li><li>Ensure smooth handovers and top-tier client satisfaction</li><li>Maintain up-to-date records in CRM systems</li></ul>Who You Are:<ul><li>Degree holder in Engineering or Interior Design</li><li>Fluent in English and Chinese</li><li>Skilled at multitasking, driven and managing client relationships</li><li>Confident using CRM tools &amp; a passionate professional</li><li>Background in real estate or design? That&rsquo;s a plus!</li></ul>Apply now and help us turn client dreams into reality. Sobha Realty &ndash; Crafted with Passion. Built to Inspire.Job Type: Full-timeApplication Deadline: 11/07/2025

Client Relationship Executive (Chinese Speaker)

MD Global

RequirementsExperience &amp; Skills:&bull; 5+ years in CRM marketing, retention marketing, or lifecycle marketing, preferably ine-commerce or digital-first businesses.<ul><li>Hands-on experience with CRM tools and marketing automation platforms (e.g.,Klaviyo, MoEngage, WebEngage, Braze, or similar).</li></ul><ul><li>Proven success in managing multi-channel CRM campaigns.</li></ul><ul><li>Strong analytical skills with experience in segmentation, reporting, and data-driven decision-making.</li></ul><ul><li>Excellent copywriting skills for concise, persuasive customer communications.</li></ul><ul><li>Ability to work independently and manage multiple projects simultaneously.</li></ul>Key Responsibilities 1. CRM Strategy &amp; Execution<ul><li>Develop and execute a comprehensive multi-channel CRM strategy to engage,retain and reactivate customers.</li></ul><ul><li>Manage end-to-end customer communication flows &mdash; from campaign ideation toexecution and performance analysis.</li></ul><ul><li>Define and implement automated journeys for onboarding, engagement, churnprevention and win-back.</li></ul>2. Channel Ownership&bull; Lead all Web Push Notification campaigns, ensuring relevant targeting andimpactful messaging.<ul><li>Manage App Push Notifications to drive app engagement and repeat transactions.&bull; Oversee Email Marketing &mdash; newsletters, promotions and lifecycle campaigns.</li></ul><ul><li>Execute SMS and WhatsApp Marketing for time-sensitive and high-impactcommunications.3. Retention &amp; Loyalty</li></ul><ul><li>Monitor retention metrics and identify opportunities to improve repeat purchaserates.&bull; Support the development and promotion of the customer loyalty program.</li></ul><ul><li>Work with analytics to segment audiences based on behavior, purchase history, andengagement.</li></ul>4. Performance Tracking &amp; Optimization<ul><li>Set KPIs for each CRM channel and ensure campaigns meet or exceed performancegoals.</li></ul><ul><li>Conduct A/B testing to optimize message copy, design, timing, and targeting.</li></ul><ul><li>Analyze campaign performance data to derive actionable insights for continuousimprovement.</li></ul>5. Cross-functional Collaboration<ul><li>Work closely with content and design teams to ensure all communications arevisually engaging and brand-compliant.</li></ul><ul><li>Partner with product and tech teams to improve CRM tools, integrations, and dataflows.</li></ul><ul><li>Align with performance marketing to ensure consistency between acquisition andretention efforts</li></ul>Job Type: Full-timePay: AED9,000.00 - AED15,000.00 per month

CRM Marketing Lead

Explore 968+ Crm specialist in Dubai this September. Find roles across top companies and apply now to boost your career.

968 crm specialist jobs IN Dubai

CRM Specialist

CRM Specialist

Partner Communications Manager, Digital Specialist CEMEA

CRM Executive (Russian Speaker)

CRM administrator - real estate

Client Relationship Executive (Chinese Speaker)

CRM Marketing Lead