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crm specialist

Fendi

<div><div><div><div><h3 class="jobSectionHeader">Position
</h3>The CRM Specialist supports the ME team with ad hoc analysis and reports, ensuring that FENDI CRM guidelines are implemented in the ME network. He/she will provide comprehensive administration and operative support to the other functions.
</div><div><h3 class="jobSectionHeader">Job responsibilities
</h3><ul><li>Maintain the database clean and reliable, manage clients reassignment and deduplication of profiles
</li><li>Data Mining, KPIs tracking, Strategic Analysis and Reporting
</li><li>Creation and control of target list for all direct marketing activities and in-store events
</li><li>Cost control and budgeting activities
</li><li>Ensure dedicated CRM training sessions for all the new joiners &amp; CRM Ambassadors
</li><li>Implement in-store moments calendar &amp; support in all clienteling activations
</li><li>Creation of Competition benchmark reports
</li><li>Support all logistic and operative activities for the direct marketing
</li><li>Support coordination between retail, merchandising and communication through the formalization of events
</li></ul></div><div><h3 class="jobSectionHeader">Profile
</h3><ul><li>University Degree in Business or Economics
</li><li>Advanced analytical skills
</li><li>Excellent Excel and Power point mastery
</li><li>Fluency in English
</li><li>Clienteling mindset
</li><li>Previous experience in a similar role will be considered a plus
</li></ul></div></div></div><div><div><div><div><div><h2 class="jobSectionHeader">FENDI
 
MAISON
 
</h2><div>The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique &ndash; a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
 
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
 
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.</div></div></div></div></div></div></div>

CRM Specialist

Align Staffing Solutions

We are seeking a highly skilled CRM Specialist with strong Microsoft CRM expertise to enhance system analytics, ensure data accuracy, and drive cross-functional collaboration for one of our clients.Responsibilities:&middot; Analyze CRM data, dashboards, and system performance to support business decisions.&middot; Collect, document, and validate business requirements for CRM enhancements and improvements.&middot; Manage CRM testing activities, including User Acceptance Testing (UAT), and provide training to users.&middot; Extract, develop, and maintain CRM reports and dashboards, ensuring data quality and accuracy.&middot; Coordinate with IT and business stakeholders to monitor system performance and implement updates.Requirements:&middot; Bachelor&rsquo;s degree in Information Technology, MIS, or a related field.&middot; Minimum of 5 years of hands-on experience with Microsoft CRM solutions.&middot; Strong analytical skills in data modeling, data processing, and reporting.&middot; Fluency in English and Arabic, with strong communication and documentation skills.&middot; Proven problem-solving abilities and experience working with cross-functional teams.Submit your CV to lisa@alignmanpower.com with subject &quot;CRM Specialist Arabic&quot; or WhatsApp at 0582030330Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have atleast 5 years of experience working with Microsoft CRM?</li><li>Are you fluent in both English &amp; Arabic?</li></ul>

CRM Specialist Arabic

Almosafer

<div>
 
 
 About the company:
 
 
 
 At Almosafer (part of Seera Group), we&rsquo;re not just part of the travel industry, we&rsquo;re helping shape its future.
 
 
 As Saudi Arabia&rsquo;s leading travel company, we serve millions across every segment of the travel and tourism ecosystem.
 
 
 Rooted in our name &ldquo;Almosafer,&rdquo; meaning the traveler, we strive to make every journey seamless, personal, and purposeful. Our diverse platforms and services are built to deliver enriching experiences that reflect the spirit of Saudi Arabia and the wider region.
 
 
 We&rsquo;re united by a bold vision:
 
 
 To be the undisputed leader in travel services, fostering lasting connections and setting new benchmarks for excellence in the Kingdom and beyond.
 
 
 Our team across Saudi Arabia and the wider region blends deep cultural understanding with forward-thinking innovation, shaping a new standard for travel in the region.
 
 
 
 
 
 
 About the role:
 
 
 
 The CRM Marketing Specialist will play a hands-on role in managing end-to-end CRM campaigns for Almosafer&rsquo;s travel business (Flights, Hotels, and ancillary products). The role requires a blend of technical and marketing skills &mdash; working within the Marketing Automation ecosystem. The ideal candidate is detail-oriented, analytical, and creative, with a strong understanding of customer journeys and retention strategies within the travel or e-commerce industry.
 
 
 It will require testing integrations, validating customer journey flows, and ensuring smooth campaign execution. They should demonstrate a high level of analytical and critical thinking skills, with the ability to clearly articulate the results and recommendations.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Plan, set up, and deploy CRM campaigns across Email, Push Notifications, WhatsApp, SMS, and in-app channels.
 </li>
 <li>
 Build and maintain audience segments based on customer behavior, booking history, and lifecycle stage.
 </li>
 <li>
 Support A/B and multivariate testing to improve engagement, click-through, and conversion rates.
 </li>
 <li>
 Manage campaign calendars to ensure timely delivery across ongoing, seasonal, and promotional initiatives.
 </li>
 <li>
 Coordinate with design, content, and product teams to ensure creative alignment and technical accuracy.
 </li>
 <li>
 Track, analyze, and report campaign performance through weekly and monthly dashboards.
 </li>
 <li>
 Build and maintain automated lifecycle journeys, including onboarding, reactivation, cross-sell, loyalty, and abandonment flows.
 </li>
 <li>
 Monitor campaign health, ensuring strong reachability, deliverability, and opt-in rates.
 </li>
 <li>
 Identify and resolve issues in event triggers, audience syncs, and message logic.
 </li>
 <li>
 Collaborate with Marketing and Brand teams to ensure messaging consistency and alignment with business goals.
 </li>
 <li>
 Analyze user behavior and segment performance to derive actionable insights.
 </li>
 <li>
 Recommend strategies to improve customer retention, cross-sell, and repeat booking rates.
 </li>
 <li>
 Stay updated on CRM and marketing automation trends to support continuous improvement.
 </li>
 </ul>
 
 
 
 
 
 Profile Requirements
 
 
 <ul>
 <li>
 2-5 years of relevant experience in marketing automation CRM tools - Moengage, Braze, Appsflyer, Branch, Infobip or any other similar B2C marketing automation tools
 </li>
 <li>
 Analytical mindset with comfort in working with data and performance metrics.
 </li>
 <li>
 Good understanding of segmentation, user journeys, and retention logic.
 </li>
 <li>
 Proficiency in Excel and PowerPoint/Google Slides for campaign tracking and presentations.
 </li>
 </ul>
 
 
 
 
 
 Being you @ Almosafer:
 
 
 
 At Almosafer, our teams work with purpose, clarity, and a shared commitment to doing things the right way.
 
 
 Whether you're building platforms, supporting travelers, or shaping strategy, your work connects to something bigger. Across functions and locations, we value accountability, trust, and collaboration - and we create the structure and space for you to contribute meaningfully from day one.
 
 
 Here, you will find:
 
 
 A purpose-led workplace where your ideas can create real impact
 
 
 Ongoing learning and development to help you grow with intention
 
 
 Recognition that celebrates your wins, both big and small
 
 
 A community built on trust, curiosity, and shared momentum
 
 
 No matter where your journey started, at Almosafer, you will find space to grow, connect, and contribute meaningfully.
 
</div>

LEGOLAND® Dubai Resort

<div>
 
 
 Role Purpose:
 
 
 
 LEGOLAND&reg; Dubai Resort is the only LEGOLAND Resort in the Middle East, home to two theme parks (LEGOLAND&reg; Dubai and LEGOLAND&reg; Water Park) and a fully themed hotel &mdash; all built on the belief that learning through play is one of the most powerful ways to create lasting memories for families.
 
 
 
 
 
 As Marketing Performance &amp; CRM Specialist you will sit at the heart of how we connect with guests, grow our visitation, and build loyalty through data-led decision making and best-in-class campaign execution.
 
 
 You will manage performance reporting across digital and CRM channels, guide commercial strategy through insight, and help shape the way we talk to our guests &mdash; especially our Annual Pass Holders, day visitors, and holidaymakers.
 
 
 We&rsquo;re looking for someone who is analytical but creative, detail-oriented but commercially driven, and above all, energetic, collaborative, and ready to go the extra mile to make a difference.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. Marketing Performance &amp; Digital Analytics
 
 
 
 &bull; Own end-to-end performance tracking for digital marketing campaigns and always-on activity
 
 
 &bull; Liaise with media agencies to evaluate ROAS, traffic quality, and conversion rates
 
 
 &bull; Create and manage dashboards to monitor visitation, channel performance, campaign impact, and promotional ROI
 
 
 &bull; Optimize digital funnels across the resort website and partner sites to reduce drop-off and improve conversion
 
 
 &bull; Support the sales and marketing leadership team with regular trading insights and commercial updates
 
 
 
 
 
 
 2. CRM &amp; Guest Lifecycle Communications
 
 
 
 &bull; Develop and deliver segmented guest communication journeys to drive acquisition, engagement, and retention
 
 
 &bull; Manage direct communications including promotions, birthday greetings, renewal prompts, and automated journeys
 
 
 &bull; Process guest datasets (including raw Excel files) from internal and external sources to support campaign delivery
 
 
 &bull; Oversee platform usage and coordination (e.g. CRM, Salesforce Marketing Cloud, or equivalent), ensuring alignment with data privacy protocols
 
 
 
 
 
 
 3. Sales Channels &amp; Partnership Support
 
 
 
 &bull; Support implementation of partner campaigns with TripAdvisor, Trip.com, Hays, MakeMyTrip, Koddi, Sojern, and others
 
 
 &bull; Manage upsell experiences and content on affiliate and partner platforms such as Booking Whizz
 
 
 &bull; Ensure data capture and performance from these campaigns is tracked and incorporated into overall marketing analysis
 
 
 
 
 
 
 4. Insight-Driven Planning &amp; Optimization
 
 
 
 &bull; Analyze visitor behavior using NPS data, feedback, guest services reports, and sales trends
 
 
 &bull; Inform planning for events, tactical campaigns, and pricing offers using actionable data
 
 
 &bull; Coordinate with Finance and Commercial teams to connect performance to visitation, RPC, and total revenue
 
 
 &bull; Highlight learnings from campaigns to continuously improve creative, targeting, and spend efficiency
 
 
 
 
 
 
 5. Website, Booking &amp; Digital Experience Management
 
 
 
 &bull; Oversee content accuracy, merchandising, and user experience across the LEGOLAND&reg; Dubai Resort website and booking engine
 
 
 &bull; Ensure tagging, tracking, and analytics are correctly implemented across all digital platforms to enable accurate performance measurement and funnel optimization
 
 
 &bull; Coordinate with internal and external teams to ensure offers, promotions, and product descriptions are consistent, on-brand, and aligned with campaign objectives
 
 
 &bull; Manage delivery of upsell and cross-sell opportunities through tools and integrations including Salesforce Marketing Cloud, Booking Whizz, and other resort digital platforms
 
 
 &bull; Collaborate with the Digital and IT teams to maintain site integrity, resolve issues, and enhance the end-to-end guest experience across multiple domains and devices
 
 
 
 
 
 
 6. Internal Collaboration &amp; Delivery
 
 
 
 &bull; Act as the bridge between Marketing, Sales, Digital, and Finance when it comes to data and performance
 
 
 &bull; Ensure clean, accurate, and timely reporting for key meetings (including SLT and forecasting)
 
 
 &bull; Proactively flag performance risks and opportunities and follow through with recommended actions
 
 
 
 
 
 
 Experience &amp; Skills
 
 
 
 &bull; Minimum 5 years of experience in digital marketing, data analytics, CRM, or marketing performance roles
 
 
 &bull; Hands-on knowledge of digital channels and marketing platforms, including CRM tools like Salesforce Marketing Cloud or equivalent
 
 
 &bull; Advanced Excel and data manipulation skills; familiarity with BI tools a plus
 
 
 &bull; Strong attention to detail and experience working in performance-led teams or organizations
 
 
 &bull; Able to translate complex data into simple, actionable insights
 
 
 
 
 
 
 Mindset &amp; Culture Fit
 
 
 
 &bull; Positive, energetic, and collaborative
 
 
 &bull; Thrives in a fast-paced, guest-facing business where no two days are the same
 
 
 &bull; Curious, solutions-focused, and eager to continuously improve and innovate
 
 
 &bull; Comfortable juggling tasks, shifting priorities, and working across multiple stakeholders and teams
 
 
 &bull; Passionate about building memorable guest experiences through smarter marketing
 
 
 
 
 
 
 Why Join LEGOLAND&reg; Dubai Resort?
 
 
 
 
 
 
 We&rsquo;re the only LEGOLAND Resort in the Middle East, offering an experience like no other:
 
 
 &bull; Two parks &mdash; LEGOLAND&reg; Dubai + LEGOLAND&reg; Water Park
 
 
 &bull; One themed hotel, fully designed with kids in mind
 
 
 &bull; A team united by creativity, energy, and a shared mission to bring joy to families through play, discovery, and imagination
 
 
 In this role, you will directly impact how we grow, connect with guests, and deliver fun &mdash; all through insight, data, and creativity. If that sounds like your kind of role, we would love to hear from you.
 
 
 
</div>

Marketing Performance & CRM Specialist

VaporVM

<div><div><div>Date Posted:</div>
17 November, 2025</div>
<div><div>Industry:</div>
IT Services and IT Consulting</div>
<div><div>Location:</div>
VAPORVM IT SERVICES DMCC</div></div>
 <div><h2 class="jobSectionHeader">Job Description:</h2> 
<div> 
 
<h3 class="jobSectionHeader">Key Responsibilities:</h3>
<ul><li>Configure, customize, and maintain Microsoft Dynamics CRM (on-premise or Dynamics 365 CE) environments.
</li><li>Design and implement CRM modules, forms, views, dashboards, workflows, and business process flows.
</li><li>Integrate Dynamics CRM with other business systems and applications using APIs, plugins, and connectors.
</li><li>Develop custom solutions using Power Platform, Power Automate, Power Apps, and CRM plugins (C#/.NET).
</li><li>Analyze business requirements and translate them into technical CRM solutions.
</li><li>Ensure CRM performance, reliability, and security through best practices.
</li><li>Create, update, and maintain documentation, architecture diagrams, and technical specifications.
</li><li>Support CRM users, provide training, and troubleshoot issues on time.
</li><li>Manage CRM release cycles, updates, patches, and environment deployments.
</li><li>Collaborate with cross-functional teams to streamline business processes using CRM capabilities.
</li></ul><h3 class="jobSectionHeader">Required Skills &amp; Qualifications:</h3>
<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, Engineering, or related field.
</li><li>&ndash;5+ 8 years of hands-on experience with Microsoft Dynamics CRM / Dynamics 365 Customer Engagement.
</li><li>Strong experience in:
<ul>
<li>CRM customization and configuration
</li><li>Plugins and custom workflow activities (C#, .NET)
</li><li>Power Platform (Power Apps, Power Automate)
</li><li>CRM security roles, permissions, and administration
</li><li>Data migration (KingswaySoft, SSIS, Data Import Wizard)
</li></ul></li><li>Good understanding of CRM architecture, entities, relationships, and data model.
</li><li>Strong problem-solving, communication, and documentation skills.
</li></ul><h3 class="jobSectionHeader">Preferred Qualifications &amp; Certifications:</h3>
<ul><li>Microsoft Certified: Dynamics 365 Customer Service / Sales Functional Consultant
</li><li>Microsoft Certified: Power Platform Developer / Functional Consultant
</li><li>Experience with Azure services, Power BI, or enterprise integrations.</li></ul></div></div>

MS CRM Dynamics Specialist

The Watch Scanner

Company DescriptionThe Watch Scanner is a community and platform dedicated to exceptional pre-owned luxury timepieces. We offer an exclusive selection of authenticated watches from prestigious brands, providing a seamless experience defined by trust, discretion, and refinement. We guide collectors and enthusiasts towards timepieces that reflect their individuality and legacy in a world where a luxury watch symbolizes distinction, success, and personal expression.Role DescriptionThis is a full-time on-site role located in Dubai for a Customer Relationship Management Specialist. The CRM Specialist will be responsible for managing customer relationships, coordinating sales efforts, and ensuring seamless customer interactions. Day-to-day tasks include analyzing customer data, communicating with clients, managing CRM software, and overseeing customer projects. This role requires a proactive approach to maintaining high standards of customer satisfaction and engagement.Key ResponsibilitiesRespond to client inquiries across all channels with professionalism and graceConvert inquiries into qualified leads for the sales teamAssess and categorize clients in our CRM system based on preferences, budget, and profileMaintain detailed client records and interaction historyCoordinate with sales and authentication teams for seamless client experiencesRequired Qualifications2-3 years experience in luxury retail, hospitality, or high-end client servicesProven ability to engage with VIP and high-net-worth clienteleExcellent written and verbal communication in English (Arabic is a plus)Experience with CRM systems and database managementStrong organizational skills and attention to detailPreferred:Passion for luxury watches and horologyAbility to qualify and prioritize high-value opportunitiesProactive, self-motivated, and diplomaticCultural awareness and discretion when handling VIP clientsHow to ApplyEmail your CV and brief cover letter to: michel@thewatchscanner.comSubject: CRM Manager - [Your Name]Please include your relevant luxury experience and an example of successfully converting an inquiry into a client relationship.Job Type: Full-timeAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Luxury Client Relationship Management : 1 year (Required)</li></ul>

Client Relationship Management Specialist

CutiePie Cakes

Job Summary:We are looking for a CRM Marketing Specialist to support the marketing team by managing, optimizing, and executing campaigns on Zoho CRM. The ideal candidate will understand eCommerce operations, customer journeys, WhatsApp-based engagement, and loyalty programs tailored to the UAE market.Key Responsibilities:1. CRM Campaign Management<ul><li>Create, execute, and optimize Zoho CRM campaigns (email, SMS, WhatsApp).</li><li>Manage automation using Zoho Campaigns / Zoho Flow.</li><li>Build segmented customer lists using engagement and purchase behaviour.</li></ul>2. eCommerce &amp; Customer Journey Optimization<ul><li>Develop end-to-end customer journeys integrated with WhatsApp, website, and online ordering systems.</li><li>Support eCommerce promotions, abandoned-cart flows, and retention campaigns.</li><li>Analyze customer behaviour to improve funnel conversion.</li></ul>3. Data &amp; Automation<ul><li>Use Zoho Flow to automate CRM and marketing tasks.</li><li>Maintain data accuracy and set up dashboards for marketing insights.</li><li>Track CRM KPIs such as open rate, conversion, retention, and repeat purchase.</li></ul>4. Loyalty &amp; Engagement<ul><li>Develop and manage loyalty programs (stamp cards, cashback, tiered rewards).</li><li>Drive customer retention and reactivation marketing.</li></ul>Requirements:<ul><li>3&ndash;5 years of experience working with Zoho CRM or similar CRM tools.</li><li>Strong understanding of eCommerce workflows and digital customer journeys.</li><li>Experience with WhatsApp marketing and mobile-first engagement.</li><li>Ability to run campaigns in English (Arabic is an advantage).</li><li>Experience in campaign automation using Zoho tools.</li><li>Analytical mindset with strong attention to detail.</li></ul>Preferred Qualifications:<ul><li>Experience in GCC or F&amp;B / retail / eCommerce industries.</li><li>Knowledge of loyalty programs commonly used in the UAE.</li><li>Zoho CRM certification is a plus.</li></ul>Job Types: Full-time, PermanentWork Location: On the road

ZOHO CRM & eCommerce Marketing Specialist

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1358 crm specialist jobs IN Dubai

CRM Specialist

CRM Specialist Arabic

CRM Specialist

Marketing Performance & CRM Specialist

MS CRM Dynamics Specialist

Client Relationship Management Specialist

ZOHO CRM & eCommerce Marketing Specialist