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crm supervisor

Huhtamaki

<div>
 
 Enjoy a career, packaged with care, whilst helping protect food, people and the planet
 
 
 
 We are a key global provider of sustainable packaging solutions. We&rsquo;re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.
 
 
 You could be part of our vision. Because it&rsquo;s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It&rsquo;s every one of us working together.
 
 
 We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
 
 
 Risk : Delayed customer respond time
 
 
 Customer reply other than customer care (visit, comminication, respond)
 
 
 Late action plan analyse and revision management (P&amp;G, Essity, KC)
 
 
 Routine weekly/Monthly meetings presentation.
 
 
 Late Credit note/decision
 
 
 Join us. Help protect food, people and the planet.
</div>

CRM Supervisor

Çelik Motor

<div>
 
 
 Growth &amp; Insights Supervisor
 
 
 
 
 
 
 As one of the longest-standing companies of the
 
 Anadolu Group
 
 ,
 
 &Ccedil;elik Motor
 
 is the one of the most well-known company of Turkish automotive industry with more than a half-century of experience.
 
 
 
 
 
 &Ccedil;elik Motor is demonstrating its innovative perspective with the incorporated brands
 
 Kia and Garenta
 
 while leading the way in the industry.
 
 
 
 
 
 Do you see yourself as a part of change-driven work environment? Does the new trends in
 
 e-commerce, mobility, automotive and transportation
 
 enthusiasts you? Do you have a
 
 digital-oriented mindset
 
 and are you eager to deliver projects to contribute in our future vision?
 
 
 
 
 
 If so, come join us for your next adventure! We are looking for
 
 Growth &amp; Insights Supervisor
 
 for our
 
 Garenta
 
 brand.
 
 
 
 
 
 
 KEY OBJECTIVE
 
 
 
 
 
 
 The Growth &amp; Insights Supervisor is responsible for managing the company&rsquo;s data ecosystem, designing data architecture, enabling reporting infrastructure, and driving growth through data-driven decision making. This role leads growth and customer value management, CRM activities, insights generation via analyses and hypotesis testing, customer segmentation, KPI tracking, loyalty programs, and decision support systems across the organization.
 
 
 
 
 
 
 KEY RESPONSIBILITIES
 
 
 
 Leading the Growth and Insights team, a diverse group of talented professionals.
 
 
 
 
 
 Growth
 
 <ul>
 <li>
 Responsible for base customer revenue growth and re-rental rate.
 </li>
 <li>
 Designing and running customer journeys, running campaigns and planning communications to ensure growth.
 </li>
 <li>
 Creating customer lifecycle and segmentation strategies.
 </li>
 <li>
 Designing and optimizing churn, cross-sell, upsell, and retargeting scenarios.
 </li>
 <li>
 Designing and managing the loyalty programme.
 </li>
 <li>
 Designing CRM automations, journeys, and A/B testing structures. Leading system design projects accordingly.
 </li>
 <li>
 Running CRM operations.
 </li>
 </ul>
 
 
 
 
 Insights
 
 <ul>
 <li>
 Generating hypotheses, testing, and transforming data into insights.
 </li>
 <li>
 Monitoring data trends, detect anomalies, and translating insights into proactive, growth-oriented actions.
 </li>
 <li>
 Designing and optimizing data architecture to support business growth and data quality.
 </li>
 <li>
 Shaping data models, dashboard requirements, and BI roadmaps. Guiding system integrations in collaboration with IT teams.
 </li>
 <li>
 Defining, tracking, and optimizing KPIs across departments. Developing and maintaining strategic and operational dashboards and reports.
 </li>
 <li>
 Identifying manual reporting processes and driving automation initiatives,
 </li>
 <li>
 Supporting strategic planning and budgeting processes with data-driven insights.
 </li>
 <li>
 Researching and implementing new BI, CRM, and analytics tools.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS
 
 
 
 
 
 <ul>
 <li>
 Growth-minded, proactive, and highly business-savvy.
 </li>
 <li>
 Strong understanding of data modeling, data architecture, and reporting frameworks. Can guide design.
 </li>
 <li>
 Hands-on experience with BI tools and CRM / marketing automation platforms is highly preferred.
 </li>
 <li>
 Strong analytical mindset with the ability to question data and build hypotheses.
 </li>
 <li>
 Excellent communication, stakeholder management, and leadership skills.
 </li>
 <li>
 Experience in automotive, telco, e-commerce, or financial services is a plus.
 </li>
 <li>
 Bachelor&rsquo;s degree in Engineering, Business, Economics, Statistics, Mathematics, or related fields.
 </li>
 <li>
 Minimum 6 years of experience in growth, customer value management, CRM, Business Intelligence, or analytics-related roles.
 </li>
 <li>
 Prior team management experience is preferred.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 You can access the Garenta Lighting Text via the link below:
 
 
 
 https://garenta.com.tr/files/calisan-adayi-aydinlatma-metni
 
 
</div>

Growth & Insights Supervisor

Dr. Guder

We&rsquo;re Hiring | Medical Tourism Call Center Supervisor at Dr. Guder ClinicWe are looking for an experienced Medical Tourism Call Center Supervisor to lead and manage our growing team in Istanbul.RequirementsMinimum 2&ndash;3 years of experience in medical tourism call center operations Previous team leader / supervisor experience is required Fluent in English Turkish / French is a plus Strong leadership, communication, negotiation, and sales skills Ability to monitor team performance, improve conversion rates, and achieve targets Experience with CRM systems and reportingSalary &amp; BenefitsCompetitive salary High commission &amp; performance-based bonuses.Location Kozyatağı / IstanbulPlease send your application and CV to: fuatguder360@gmail.comİş T&uuml;r&uuml;: Tam zamanlıMaaş: 50.000,00TRY - 150.000,00TRY aylıkWork Location: İş yeri

Satış Supervizörü / Sales Supervisor

Yeni Koza

<div>
 
 Yeni Koza, a subsidiary of Ender Ma&gbreve;azalar&inodot;, brings over 40 years of industry experience with a dynamic, young, and innovative team. As a company that thrives on innovation, we are committed to shaping the future of retail through both physical and digital transformation.
 
 
 
 
 
 About the Role
 
 
 In this role, you will play a key part in transforming customer data into actionable insights that drive our CRM and marketing strategies. You will work on critical analytical processes that support business decision-making across multiple departments, including:
 
 <ul>
 <li>
 
 CRM and loyalty management
 
 </li>
 <li>
 
 Customer segmentation and profiling
 
 </li>
 <li>
 
 Marketing analytics and performance optimization
 
 </li>
 <li>
 
 Data quality and data governance initiatives
 
 </li>
 </ul>
 
 We are looking for a
 
 CRM Data Analyst
 
 who is passionate about understanding customer behavior, improving data-driven decision-making, and delivering high-impact analytical solutions.
 
 
 
 
 
 Responsibilities
 
 <ul>
 <li>
 Execute processes related to customer data
 
 deduplication, enrichment, and segmentation
 
 </li>
 <li>
 Develop and regularly update
 
 statistical models
 
 to support CRM and marketing activities
 </li>
 <li>
 Analyze customer behaviors to identify
 
 product, brand, and category trends
 
 , evaluate
 
 churn potential
 
 , and calculate
 
 customer lifetime value (LTV)
 
 </li>
 <li>
 Interpret analytical and model findings, providing clear
 
 insights
 
 to business units
 </li>
 <li>
 Collaborate closely with
 
 Marketing, CRM, IT teams
 
 , and third-party partners to drive project success
 </li>
 <li>
 Create and maintain
 
 reports, dashboards, and data visualizations
 
 to support decision-making
 </li>
 <li>
 Perform both
 
 regular and ad-hoc analyses
 
 , automating reporting through
 
 Power BI
 
 or similar BI tools
 </li>
 <li>
 Work jointly with IT teams to ensure
 
 data quality, accuracy, and integrity
 
 </li>
 </ul>
 
 
 
 
 Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Statistics, Mathematics, Industrial Engineering, Computer Engineering
 
 , or a related field
 </li>
 <li>
 Minimum
 
 1 year of experience
 
 in
 
 CRM, data analytics, or marketing analytics
 
 </li>
 <li>
 Proficiency in
 
 SQL
 
 </li>
 <li>
 Familiarity with
 
 Power BI, Tableau
 
 , or similar BI tools
 </li>
 <li>
 Understanding of
 
 data modeling, segmentation techniques
 
 , and
 
 customer analytics
 
 </li>
 <li>
 Strong
 
 analytical thinking, problem-solving
 
 , and
 
 collaboration
 
 skills
 </li>
 <li>
 Experience in
 
 retail or e-commerce
 
 is a plus
 </li>
 </ul>
 
 
 
 
 Why Join Us?
 
 
 At Yeni Koza, we offer:
 
 <ul>
 <li>
 
 Competitive salary
 
 and
 
 employee-exclusive discounts
 
 </li>
 <li>
 
 Career development opportunities
 
 and access to
 
 professional training
 
 </li>
 <li>
 A
 
 fast-paced, data-driven, and innovation-focused
 
 work environment
 </li>
 <li>
 The chance to directly influence how we shape CRM and customer analytics in retail
 </li>
 </ul>
 
 
 
 
 Compensation
 
 <ul>
 <li>
 
 Competitive salary
 
 </li>
 <li>
 
 Performance-based salary increases
 
 without waiting for the regular raise period
 </li>
 </ul>
 
 
 
 
 
 Interested? Apply now and be part of a future-focused, growing company.
 
 
</div>

Data Analyst

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

Kalyon Construction Group

<div>
 
 
 About Us
 
 
 
 We are the first and largest Designer Outlet project of the country combined with a unique hybrid retail experience soon to open our door. Our objective is to redefine the shopping experience with top-tier designer brands and unparalleled customer service in a privileged location allowing us to attract million of local shoppers and international tourists, Our goal is to create an exclusive, engaging retail destination that attracts discerning shoppers and sets a new standard in outlet retail shopping in Istanbul
 
 
 
 Position Overview
 
 
 
 We are seeking a proactive and strategic Marketing Manager to lead all marketing initiatives from pre-opening through to ongoing operations. This role will be pivotal in building anticipation and excitement for the mall launch, establishing strong brand positioning in the market, and driving sustained customer engagement post-opening. Expertise in CRM and database marketing is essential to deliver targeted, data-driven campaigns that maximize customer acquisition and loyalty.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Pre-Opening Phase:
 
 
 <ul>
 <li>
 Develop and execute comprehensive pre-opening marketing plans to build brand awareness and excitement.
 </li>
 <li>
 Create targeted campaigns to attract potential shoppers, tenants, and media attention prior to launch.
 </li>
 <li>
 Coordinate launch events, grand opening promotions, and partnerships to ensure a strong market entry.
 </li>
 <li>
 Develop content and marketing collateral to support pre-opening sales and leasing efforts.
 </li>
 <li>
 Establish CRM database host, and develop smooth digital journey to implement CRM data capturing of various channels with segmented customer database.
 </li>
 </ul>
 
 
 Post-Opening Phase:
 
 
 <ul>
 <li>
 Lead ongoing marketing activities, including digital marketing, advertising, PR &amp; events, social contents, partnership and tenant collaborations.
 </li>
 <li>
 Utilize CRM and database marketing to design personalized customer journeys and loyalty programs.
 </li>
 <li>
 Analyze shopper behavior and campaign performance to continuously optimize marketing ROI.
 </li>
 <li>
 Manage marketing budget, vendors, and partnerships to maximize impact and efficiency.
 </li>
 <li>
 Lead and mentor the marketing team of minimm 3 deputies while fostering a culture of creativity and accountability.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 
 
 Education &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business, or related field (Master&rsquo;s preferred).
 </li>
 <li>
 Minimum 8 years of marketing experience, ideally with exposure to retail, luxury brands, or Leading shopping malls.
 </li>
 <li>
 Proven success in launching new retail destinations or brands, especially with pre-opening marketing campaigns.
 </li>
 <li>
 Strong experience with CRM platforms and database marketing to develop targeted, data-driven campaigns.
 </li>
 <li>
 Rich connections in the partnership with airlines, hotels, corporations, and banks, etc will be a great plus.
 </li>
 </ul>
 
 
 Skills &amp; Knowledge
 
 
 <ul>
 <li>
 Deep understanding of CRM tools (e.g., Salesforce, HubSpot) and data segmentation techniques.
 </li>
 <li>
 Ability to translate market research and customer data into actionable marketing strategies.
 </li>
 <li>
 Expertise in digital marketing channels including SEO, SEM, email marketing, and social media.
 </li>
 <li>
 Excellent project management skills, capable of handling multiple complex projects simultaneously.
 </li>
 <li>
 Strong communication and interpersonal skills for collaboration with tenants, agencies, and internal teams.
 </li>
 <li>
 Creativity and attention to detail to maintain a luxury brand image.
 </li>
 <li>
 Comfortable working in a fast-paced, dynamic environment with shifting priorities.
 </li>
 <li>
 Preferred Qualifications:
 </li>
 <li>
 Experience in launching complicated Commercial Projects (Malls) and/or managing Luxury and International Brands
 </li>
 <li>
 Knowledge of loyalty programs, omnichannel marketing, and customer lifecycle management.
 </li>
 <li>
 Familiarity with event marketing and experiential retail strategies.
 </li>
 </ul>
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be an essential part of this exciting launch of the most unique commercial project in the country.
 </li>
 <li>
 Opportunity to define the project&rsquo;s customer experience from the ground up and shape the strategy from conception to completion
 </li>
 <li>
 Work within an Internationally lead Team leading luxury brands in a collaborative environment.
 </li>
 <li>
 Competitive compensation and benefits package.
 </li>
 <li>
 Growth and development opportunities in a dynamic retail setting and future opportunities.in other mature and upcoming markets
 </li>
 </ul>
 
 
</div>

Marketing Manager

AVANZA YURTDIŞI DANIŞMANLIK A.Ş.

<div><h2 class="jobSectionHeader">İş Tanımı</h2><div>
&Ccedil;alışma Lokasyonu: Şişli (Trump Towers yanı) 
 
Şirketimizin Yurtdışı Kariyer Planlaması alanında sunduğu hizmetler i&ccedil;in mevcut m&uuml;şteri başvurularını telefon &uuml;zerinden satışa d&ouml;n&uuml;şt&uuml;recek ve sonrasında m&uuml;şteri temsilciliği s&uuml;re&ccedil;lerini y&ouml;netecek Satış ve Pazarlama Personeli arıyoruz. 
 
Bu pozisyon tamamen ofis i&ccedil;inde y&uuml;r&uuml;t&uuml;lmekte olup; 
 
<ul><li>Mevcut başvuruların CRM sistemi &uuml;zerinden takibi..</li><li>Başvuru yapan m&uuml;şterilerin aranarak bilgilendirilmesi</li><li>Aynı g&uuml;n i&ccedil;erisinde satışa d&ouml;n&uuml;şt&uuml;rme</li><li>Satış sonrası m&uuml;şteri iletişiminin s&uuml;rd&uuml;r&uuml;lmesi</li><li>G&uuml;nl&uuml;k / haftalık satış hedeflerine uyumgibi s&uuml;re&ccedil;leri kapsar.</li></ul> 

G&ouml;rev ve Sorumluluklar; 
 
<ul><li>CRM &uuml;zerinden gelen başvuruları d&uuml;zenli olarak takip etmek</li><li>Mevcut m&uuml;şterilerle iletişime ge&ccedil;erek satışa y&ouml;nlendirmekTelefon &uuml;zerinden etkili satış g&ouml;r&uuml;şmeleri yapma</li><li>Satış sonrasında m&uuml;şteri memnuniyetini sağlamak</li><li>Ekibin hedefleri doğrultusunda performans g&ouml;stermek</li><li>Raporlama ve temel veri girişlerini d&uuml;zenli yapmak</li></ul></div><h2 class="jobSectionHeader">
Aranan Nitelikler</h2><div>
Aradığımız Nitelikler ; 
 
<ul><li>Satış ve ikna kabiliyeti y&uuml;ksek</li><li>Telefonda iletişim becerisi kuvvetli, diksiyonu d&uuml;zg&uuml;n</li><li>Hızlı d&uuml;ş&uuml;nebilen, hedef odaklı &ccedil;alışan</li><li>Pratik &ccedil;&ouml;z&uuml;mler &uuml;reten, sonu&ccedil; odaklı</li><li>Call center veya telefonla satış deneyimi olan (tercihen)</li><li>Daha &ouml;nce uzaktan satış veya tele-satış yapmış adaylar tercih sebebidir</li><li>Takım &ccedil;alışmasına uyumlu</li><li>Eğitim seviyesi fark etmiyor</li></ul> 

&Ccedil;alışma Şartları; 
 
&Ccedil;alışma saatleri: 10:00 &ndash; 19:00 
Maaş + Yemek + Yol 
Y&uuml;ksek prim sistemi 
Satış baremlerine g&ouml;re bonuslar 
Sıcak, enerjik ve destekleyici ekip ortamı 
Satışı kolay bir &uuml;r&uuml;n / hizmet ile &ccedil;alışma avantajı 
 
Neden Biz? 
 
Satışı kolay hizmet modeli 
Her satış i&ccedil;in tatmin edici prim 
Destekleyici ekip yapısı 
Kurumsal bir CRM altyapısı 
Gelişim ve tecr&uuml;be kazanma fırsatı</div></div>
 <div></div><div><h2 class="jobSectionHeader">&Ouml;zet Bilgiler</h2><ul>
<div>Pozisyon
<div>:</div>
<div>Call Center Elemanı
</div></div><div>Sekt&ouml;r
<div>:</div>
<div>Diğer
</div></div><div>Kategori
<div>:</div>
<div>&Ccedil;ağrı Merkezi , M&uuml;şteri Hizmetleri
</div></div><div>&Ccedil;alışma Şekli
<div>:</div>
<div>Tam zamanlı
</div></div><div>&Ccedil;alışma T&uuml;r&uuml;
<div>:</div>
<div>İş Yerinde
</div></div><div>Pozisyon Seviyesi
<div>:</div>
<div>Eleman
</div></div><div>&Ccedil;alışma Yeri
<div>:</div>
<div>İstanbul Avrupa Yakası
</div></div><div>G&uuml;ncelleme Tarihi
<div>:</div>
<div>30.12.2025
</div></div><div>Son Başvuru Tarihi
<div>:</div>
<div>9.01.2026</div></div></ul></div>

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