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customer experience (crm) manager Jobs in R D Bus Jobs In Istanbul Turkey

customer experience (crm) manager

crm supervisor

Huhtamaki

<div>
 
 Enjoy a career, packaged with care, whilst helping protect food, people and the planet
 
 
 
 We are a key global provider of sustainable packaging solutions. We&rsquo;re on a mission to make all packaging recyclable, reusable, or compostable. Every day, we ensure the hygiene and safety of food and drink for people around the world. We are Huhtamaki.
 
 
 You could be part of our vision. Because it&rsquo;s our talented people that make it happen. Our people on the shop floor producing innovative, sustainable products. Our people in our offices delivering excellence for our customers every day. It&rsquo;s every one of us working together.
 
 
 We offer a place where you can feel safe, be supported, and make an impact so we can all focus on the future together.
 
 
 Risk : Delayed customer respond time
 
 
 Customer reply other than customer care (visit, comminication, respond)
 
 
 Late action plan analyse and revision management (P&amp;G, Essity, KC)
 
 
 Routine weekly/Monthly meetings presentation.
 
 
 Late Credit note/decision
 
 
 Join us. Help protect food, people and the planet.
</div>

CRM Supervisor

Eren Perakende

<div>
 
 For more than 35 years, Eren Retail has been bringing the world&rsquo;s leading brands to customers in Turkey. In 1990, the company entered into a partnership with Devanlay, beginning the licensed production and distribution of Lacoste. Since then, Eren Retail has served as the Turkish distributor for globally renowned brands such as Burberry, Gant, Nautica and Converse.
 
 
 
 
 
 In 2008, it launched Occasion stores, followed by the creation of the SuperStep store concept in 2012. Strengthening its online presence in 2020 through a multi-channel strategy, Eren Retail redefined retailing as an experiential journey with House of SuperStep.
 
 
 
 
 
 Expanding its portfolio with brands such as Intersport, SuperKids, Fashfed, United4 and HeartBeat, Eren Retail continues to operate with an experience&ndash;focused strategy. Today, the company has a presence in 25 countries, employs over 8,000 people and manages nearly 700 stores along with 17 digital channels worldwide.
 
 
 
 
 
 In line with our innovative approach to enhancing the customer journey across all channels, we are looking for a
 
 CRM Manager
 
 to design and deliver premium experiences for our brands.
 
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 <ul>
 <li>
 Act as the primary CRM &amp; Loyalty business partner for assigned brands, e-commerce, and sales teams, owning the CRM roadmap and its financial impact (incremental revenue, CLV uplift, ROI),
 </li>
 <li>
 Translate business goals into actionable CRM campaigns and loyalty tactics aligned with brand positioning and commercial objectives,
 </li>
 <li>
 Build a deep understanding of customer needs through research, data analysis, and insights,
 </li>
 <li>
 Develop and implement cross-channel, lifecycle-based CRM strategies (onboarding, activation, growth, retention, win-back),
 </li>
 <li>
 Design and tailor loyalty program mechanics (tiering, rewards, gamification) to brand and customer behaviors,
 </li>
 <li>
 Manage the full loyalty member lifecycle and monitor core KPIs (enrollment, redemption, churn),
 </li>
 <li>
 Partner with Data &amp; Analytics to enhance segmentation (RFM, lifecycle, affinity) and define new data requirements,
 </li>
 <li>
 Ensure CRM systems and MarTech tools effectively support the sales funnel from lead to repeat purchase,
 </li>
 <li>
 Lead CRM and data strategy for key promotional events, seasonal campaigns, and product launches,
 </li>
 <li>
 Oversee campaign planning, segmentation, execution, and a structured test-and-learn agenda (A/B tests, control groups),
 </li>
 <li>
 Manage end-to-end campaigns across email, SMS, push, in-app, and onsite channels, ensuring consistent messaging,
 </li>
 <li>
 Design retention, upsell, and cross-sell strategies to grow customer value,
 </li>
 <li>
 Monitor sales performance and proactively recommend actions to support targets,
 </li>
 <li>
 Manage CRM budgets, analyze promotion and communication costs, and optimize ROI,
 </li>
 <li>
 Analyze campaign results and prepare regular performance reports and stakeholder presentations,
 </li>
 <li>
 Manage relationships with agencies and partners to support execution and enhance the loyalty value proposition.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 BA/BS degree in a relevant field,
 </li>
 <li>
 Minimum 6 years of experience in CRM, loyalty programs, campaign management, and data-driven reporting,
 </li>
 <li>
 Preferably experience in a multi-brand, omnichannel (online + offline retail) environment,
 </li>
 <li>
 Hands-on expertise with modern CRM &amp; MarTech tools (e.g., Emarsys or similar), plus experience with CDPs/data hubs and BI tools (Power BI, Tableau, Looker),
 </li>
 <li>
 Strong stakeholder management and communication skills, with the ability to influence senior leaders and collaborate cross-functionally,
 </li>
 <li>
 High integrity, ownership mindset, and the ability to manage complex priorities with transparency,
 </li>
 <li>
 Proactive, organized, results-oriented, and able to drive initiatives end-to-end,
 </li>
 <li>
 Strategic, analytical, and creative thinker with a track record of turning insights into impactful CRM/loyalty actions,
 </li>
 <li>
 Strong customer-centric mindset, balancing experience with commercial impact,
 </li>
 <li>
 Excellent written and spoken English,
 </li>
 <li>
 Advanced MS Office skills, especially Excel.
 </li>
 </ul>
 
 
</div>

CRM Manager

MindDX

<div>
 
 
 MindDX Digital Transformation Technologies | A Great Place to Work&reg; Certified Company
 
 
 
 
 
 
 Combining intelligence and expertise in digital transformation providing smart solutions to businesses vision.
 
 
 
 
 
 
 Why MindDX?
 
 
 
 
 
 
 The word "Mind" means intelligence, analytical thinking and strategic approach, &lsquo;DX&rsquo; (Digital Transformation) represents our expertise in digital transformation. This combination reflects our vision to offer data-driven decision-making processes, smart technology solutions and consultancy services under a single roof.
 
 
 
 
 
 With our experienced team, global technology partnerships and local market expertise, we stand by as reliable solution partner in AI-powered digital transformation journey. In this way, we support companies to achieve sustainable growth in the digital business world of the future by increasing the competitiveness of their business.
 
 
 
 
 
 
 Our Digital Transformation Solutions:
 
 
 
 
 
 
 We offer digital transformation solutions tailored to different industries, including:
 
 
 
 
 <ul>
 <li>
 
 AI-assisted Digital Transformation Roadmap &amp; DMI
 
 (https://minddx.ai/tr/ai-driven-digital-transformation/)
 </li>
 <li>
 
 Change Management and BPR Consultancy Services
 
 </li>
 <li>
 
 Forterro products: ABAS ERP and Prodaso IIoT
 
 (https://minddx.ai/tr/abas-erp/ &amp; https://minddx.ai/tr/mes-iot/)
 </li>
 <li>
 
 Odoo ERP
 
 (https://minddx.ai/tr/odoo-erp/)
 </li>
 <li>
 
 Pipedrive CRM
 
 (https://minddx.ai/tr/pipedrive-crm/)
 </li>
 <li>
 
 Freshworks CX &amp; EX
 
 (https://minddx.ai/tr/freshworks/)
 </li>
 <li>
 
 Zoho CRM
 
 </li>
 </ul>
 
 
 
 
 We are looking for
 
 Account Managers
 
 
 (for Zoho CRM, Pipedrive CRM, Freshworks CX and EX (ITSM) solutions)
 
 to acquire new customers and build long-term relationships. Tasks include finding and advising potential customers, conducting product presentations, preparing offers and negotiating contracts, market analysis and working closely with business development and project teams. You bring experience in DX solution and consultancy sales, excellent communication skills in Turkish and English, and a strong network.
 
 
 
 
 
 
 Your area of &ZeroWidthSpace;responsibility
 
 
 
 
 
 <ul>
 <li>
 
 Sales and customer acquisition:
 
 Identifying and acquiring new business customers in the CRM area as well as building and maintaining long-term customer relationships.
 </li>
 <li>
 
 Consulting and presentation:
 
 Advising potential customers on our solutions, conducting product presentations and live demonstrations.
 </li>
 <li>
 
 Quotation preparation and contract negotiations:
 
 Preparation of tailor-made quotations and contracts, negotiation of prices and contract terms.
 </li>
 <li>
 
 Market analysis:
 
 Analysis of business software market trends and competitive activities in Turkey to identify new business opportunities and develop sales strategies.
 </li>
 <li>
 
 Teamwork and collaboration:
 
 Work closely with the business development team to develop sales strategies.
 </li>
 <li>
 
 Reporting:
 
 Regularly prepare sales reports and forecasts to monitor and report progress against sales goals.
 </li>
 </ul>
 
 
 
 
 
 Your requirements profile
 
 
 
 
 
 <ul>
 <li>
 
 Experience:
 
 Experience in selling business software solutions or complex software products, preferably CRM software.
 </li>
 <li>
 
 Knowledge:
 
 In-depth knowledge of CRM systems and their implementation, understanding of business processes and business contexts.
 </li>
 <li>
 
 Communication:
 
 Excellent communication and presentation skills in Turkish and English.
 </li>
 <li>
 
 Network:
 
 Strong customer orientation and an existing network in Turkey are an advantage.
 </li>
 <li>
 
 Willingness to travel:
 
 Willingness to travel regularly within Turkey.
 </li>
 <li>
 
 Results orientation:
 
 Strong goal orientation.
 </li>
 <li>
 
 Independence:
 
 High self-motivation and the ability to work independently.
 </li>
 <li>
 
 Teamwork:
 
 Ability to work together and support the team to achieve common goals.
 </li>
 <li>
 
 Negotiation skills:
 
 &nbsp;Strong negotiation skills and the ability to create win-win situations.
 </li>
 </ul>
</div>

CRM Sales Account Manager (Zoho, Pipedrive, Freshworks)

MAD Parfumeur

<div>
 
 
 About Us
 
 
 
 Mad Parfumeur is one of the leading players in the Turkish perfume and cosmetics industry. We are currently seeking an experienced
 
 Customer Experience (CRM) Manager
 
 to join our dynamic team in Istanbul. This position will oversee the full spectrum of customer experience management, covering both physical stores and digital sales channels (D2C). Under the umbrella of Customer Experience (CRM), this role will lead three core areas&mdash;Customer Service &amp; Notification Management (CMS), Loyalty &amp; Communication Programs, and Data Analytics &amp; Insights&mdash;to enhance customer engagement, loyalty, and satisfaction through data-driven strategies and seamless omnichannel operations.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Customer Service &amp; Notification Management (CMS)
 
 
 
 &bull; Lead the establishment, development, and operation of the customer feedback and notification management system
 
 
 &bull; Monitor and report customer satisfaction through CMS tools and dashboards
 
 
 &bull; Design, conduct, and analyze NPS and customer satisfaction surveys
 
 
 &bull; Manage customer feedback from all touchpoints, ensuring timely resolution and reporting of recurring issues
 
 
 &bull; Collaborate with internal teams to turn feedback into actionable service improvement initiatives
 
 
 
 
 
 
 Loyalty &amp; Communication Programs (CRM)
 
 
 
 &bull; Develop and manage the company&rsquo;s customer loyalty platform and engagement strategies
 
 
 &bull; Create dynamic customer segmentation models and track behavioural insights
 
 
 &bull; Design and execute micro-targeted campaigns to increase customer retention, frequency, and basket size
 
 
 &bull; Manage content creation and distribution across channels (email, SMS, push notifications, etc.)
 
 
 &bull; Work closely with Sales, Marketing, and E-Commerce teams to continuously improve the customer journey
 
 
 
 
 
 
 Data Analytics &amp; Insights (CDP / Analytics)
 
 
 
 &bull; Lead the setup, enhancement, and management of the Customer Data Platform (CDP)
 
 
 &bull; Ensure accuracy, security, and usability of customer data for strategic decision-making
 
 
 &bull; Analyze customer behaviours, identify growth opportunities, and provide actionable insights
 
 
 &bull; Create regular analytical reports and dashboards to track key CRM and experience metrics
 
 
 &bull; Partner with cross-functional teams to develop predictive models and customer-centric business cases
 
 
 
 
 
 
 Qualifications
 
 
 
 &bull; Bachelor&rsquo;s degree in business administration, Marketing, Statistics, Industrial Engineering, or a related field
 
 
 &bull; Minimum 5 years of experience in customer loyalty, CRM, or customer experience management, preferably in the retail industry
 
 
 &bull; Minimum 3 years of experience in customer feedback or notification systems (in-house or outsourced)
 
 
 &bull; Strong command of data analysis, segmentation, and reporting
 
 
 &bull; Hands-on experience with CDP/CRM and campaign management tools (preferably MS Dynamics, Nebim V3, SAP ERP)
 
 
 &bull; Experience in e-commerce or retail operations preferred
 
 
 &bull; Strategic mindset with strong planning, communication, and leadership skills
 
 
 &bull; Fluent in English
 
 
 
 
 
 
 Why Join Us?
 
 
 
 At Mad Parfumeur, you will play a leading role in shaping the brand&rsquo;s customer experience strategy by combining technology, insight, and creativity. You will lead cross-functional initiatives that bridge data analytics, personalized communication, and service excellence&mdash;ensuring that every interaction strengthens our connection with customers and drives sustainable growth.
 
</div>

Customer Experience (CRM) Manager

Promedical

Call Center Personeli &ndash; Promedical T&#305;bbi Cihazlar ve Erkek Sa&#287;l&#305;&#287;&#305;Promedical, erkek sa&#287;l&#305;&#287;&#305; ve &uuml;roloji alan&#305;nda d&uuml;nya &ccedil;ap&#305;nda sayg&#305;n markalar&#305;n T&uuml;rkiye distrib&uuml;t&ouml;rl&uuml;&#287;&uuml;n&uuml; yapan, sekt&ouml;r&uuml;nde h&#305;zla b&uuml;y&uuml;yen bir firmad&#305;r. &#350;irketimizin geni&#351;leyen operasyonlar&#305; do&#287;rultusunda, hasta ileti&#351;imi ve CRM y&ouml;netimi s&uuml;re&ccedil;lerinde g&ouml;rev alacak Call Center Personeli aray&#305;&#351;&#305;m&#305;z bulunmaktad&#305;r.Pozisyon G&ouml;rev Tan&#305;m&#305;<ul><li>G&uuml;nd&uuml;z saatleri i&ccedil;inde gelen telefon aramalar&#305;n&#305; kar&#351;&#305;lamak</li><li>Web sitemiz ve sosyal medya &uuml;zerinden gelen ba&#351;vuru/form taleplerini telefon ve e-mail yoluyla takip etmek</li><li>Meta/Facebook reklamlar&#305; &uuml;zerinden gelen formlara d&ouml;n&uuml;&#351; sa&#287;lamak</li><li>Hastalar&#305;n ihtiya&ccedil;lar&#305;n&#305; do&#287;ru analiz ederek uygun hekime y&ouml;nlendirmelerini yapmak</li><li>Yap&#305;lan t&uuml;m hasta g&ouml;r&uuml;&#351;melerini ve ileti&#351;im notlar&#305;n&#305; CRM sistemine eksiksiz i&#351;lemek</li><li>G&uuml;nl&uuml;k/haftal&#305;k raporlama yapmak</li><li>Operasyon ve sat&#305;&#351; ekibi ile koordinasyon i&ccedil;inde &ccedil;al&#305;&#351;mak</li></ul>Aranan Nitelikler<ul><li>Erkek adaylar tercih edilecektir.</li><li>&#304;yi derecede telefon ve e-posta ileti&#351;im becerileri</li><li>G&uuml;&ccedil;l&uuml; organizasyon ve koordinasyon yetene&#287;i</li><li>Sab&#305;rl&#305;, &ccedil;&ouml;z&uuml;m odakl&#305; ve dinamik &ccedil;al&#305;&#351;ma yakla&#351;&#305;m&#305;</li><li>Tercihen sa&#287;l&#305;k sekt&ouml;r&uuml;nde deneyim sahibi</li><li>Erkek sa&#287;l&#305;&#287;&#305;/&uuml;roloji alan&#305;nda kendini geli&#351;tirmeye istekli</li><li>Gelen talepleri do&#287;ru y&ouml;netip gerekli durumlarda b&ouml;lge m&uuml;d&uuml;rlerine y&ouml;nlendirme yapabilecek</li></ul>Neden Promedical?<ul><li>T&uuml;rkiye'nin en h&#305;zl&#305; b&uuml;y&uuml;yen erkek sa&#287;l&#305;&#287;&#305; firmalar&#305;ndan birinde kariyer f&#305;rsat&#305;</li><li>E&#287;itim, CRM s&uuml;re&ccedil; deste&#287;i ve sekt&ouml;rel geli&#351;im imk&acirc;n&#305;</li><li>&Uuml;roloji alan&#305;nda uzman hekimlerle ve profesyonel bir ekiple &ccedil;al&#305;&#351;ma f&#305;rsat&#305;</li></ul>Yetkili Ki&#351;i: Ahmet Kayaer Telefon : 0 537 258 13 39&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;

Call Center Personeli – Promedical Tıbbi Cihazlar ve Erkek Sağlığı

TURKAK KURUMSAL ÇÖZÜMLER VE DANIŞMANLIK HİZMELERİ LTD ŞTİ

GENEL &#304;&#350; TANIMI<ul><li>Ofis genel y&ouml;netim ve idari i&#351;lerini y&uuml;r&uuml;tmek (dosyalama, evrak takibi, tedarik s&uuml;re&ccedil;leri, fatura ve randevu takibi vb.),</li><li>Ofis ziyaret&ccedil;ilerini profesyonel bir &#351;ekilde kar&#351;&#305;lamak ve y&ouml;nlendirmek,</li><li>CRM sistemine m&uuml;&#351;teri kay&#305;tlar&#305;n&#305; d&uuml;zenli olarak i&#351;lemek ve takip etmek,</li><li>Pazarlama faaliyetlerinde ekibe destek olmak,</li><li>Ofis i&ccedil;i koordinasyon ve ileti&#351;imi sa&#287;lamak.</li></ul>ARANAN N&#304;TEL&#304;KLER<ul><li>Prezentabl, diksiyonu d&uuml;zg&uuml;n, ileti&#351;im becerileri g&uuml;&ccedil;l&uuml;,</li><li>&Ouml;&#287;renmeye a&ccedil;&#305;k ve ekip &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n,</li><li>CRM ve temel pazarlama bilgisine sahip,</li><li>&#304;ngilizce bilgisi ve gayrimenkul sekt&ouml;r&uuml;nde deneyim tercih sebebidir,</li><li>Bak&#305;rk&ouml;y ve &ccedil;evresinde ikamet eden adaylar &ouml;nceliklidir.</li></ul>Yeti&#351;tirilmek &uuml;zere veya tecr&uuml;beli &quot;Ofis Koordinat&ouml;r&uuml;&quot; tak&#305;m arkada&#351;&#305; aray&#305;&#351;&#305;m&#305;z bulunmaktad&#305;r.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;

Ofis Koordinatörü

<div>
 
 Before you apply to a job, select your language preference from the options available at the top right of this page.
 
 
 
 Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow&mdash;people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
 
 
 
 Job Description
 
 
 
 
 Job Description:
 
 
 
 The Finance Supervisor performs financial and expense analyses and controls financial performance KPIs. He/She compiles and prepares reports, graphs, and charts; prepares forecasts and analyzes trends in supply chain and small package operations. This position prepares and presents financial information within and outside the work unit and works closely with supervisors, managers, controllers and sales representatives. He/She is responsible for financial administration, functional administration, and staff management (i.e., career development, staffing, performance management, and organizational development) for employees in the department.
 
 
 
 What You&rsquo;ll Do
 
 
 
 The Supervisor is responsible for control and analysis of timely payment of invoiced services by UPS customers. He/She supervise the team that monitors customer accounts to ensure past due invoices are addressed, bad debt exposure is reduced, and customers comply with payment terms. The Supervisor supports resolving employee and customer issues to remove barriers to prompt payment via internal and external communication. This position supervises specialists, leaders and administrators. He/She manages full AR &amp; Collections cycle and leads process improvements to streamline AR &amp; Collections.
 
 
 Position is for Turkey location under processes of Accounts Receivable, Collections and Collect on Delivery.
 
 
 
 What You&rsquo;ll Get
 
 
 
 <ul>
 <li>
 Opportunity to manage international team.
 </li>
 <li>
 Hybrid working model.
 </li>
 <li>
 An opportunity to work in a diverse team gaining valuable experience in an international work environment.
 </li>
 <li>
 Ongoing learning and development opportunities along with supported career development.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need
 
 
 
 <ul>
 <li>
 Very good English - spoken and written.
 </li>
 <li>
 A bachelor&rsquo;s or master&rsquo;s degree (or international equivalent), preferably in Finance or proven experience in Finance (Collections, Accounts Receivable, FP&amp;A etc.)
 </li>
 <li>
 Knowledge of Microsoft Excel and PowerPoint.
 </li>
 <li>
 Enthusiastic and motivating leadership skills, strong and confident communication skills, a driven and open-minded approach to continuous improvement, strong analytical skills and fluent in English (both verbal and written).
 
 
 </li>
 </ul>
 UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
 
 
 
 Employee Type
 
 
 
 Permanent
 
 
 UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
</div>

Finance Supervisor

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