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customer success manager

sr customer success manager Jobs in Dubai United Arab Emirates

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content management specialist Jobs in Dubai United Arab Emirates

content management specialist

Planview

<div>
 <p>
  <strong>
   Company Overview
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Planview has one mission: to build the digital future of connected work and empower business, technology, and transformation leaders to accelerate the achievement of the project and product initiatives that matter most to their customers and business. Powered by advanced AI capabilities, our end-to-end platform for Strategic Portfolio Management (SPM) and Digital Product Development (DPD) gives business and technology leaders the strategic foresight to prioritize investments and initiatives, make plans real within constraints, and pivot with certainty when things change.
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a consistent leader in Strategic Portfolio Management in the Gartner Magic Quadrant, Planview helps organizations accelerate the achievement of what matters most, supporting our customers from need to speed, from passion to progress, and from overhead to optimization. We provide the industry&rsquo;s most comprehensive solutions designed for strategic planning, portfolio and resource management, Lean and Agile delivery, product portfolio management, capability, and technology management (enterprise architecture), innovation management, and collaborative work and project management. Our connected platform of solutions underpins the business and digital transformations of more than 4,500 customers globally, including 59 of the Fortune 100.
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Planview, our people connections drive our innovation and success. Our global team of 1400+ work remotely and across our offices including Austin, Vancouver, Hod Hasharon, Bangalore, Sydney, and Stockholm. We&rsquo;re proud of our world-class, connected culture built on our shared values, that supports our teams to be successful from anywhere.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Learn more about our portfolio at planview.com, and connect with us on LinkedIn, Instagram, and Twitter.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The Opportunity
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The CSM drives Planview solution adoption, retention, and growth by collaborating across teams to deliver solutions that help Middle East customers achieve desired outcomes. They maintain strong partnerships within Planview, fostering a team-focused approach to customer success. The CSM also utilizes internal tools and processes to keep management and teams updated on customer status, health, and retention forecasts.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You'll Do
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Build trusted advisor relationships with key stakeholders, ensuring alignment between Planview solutions and customer goals.
  </li>
  <li>
   Develop and track Middle East regional customer success plans to drive adoption, expansion, and long-term growth across the enterprise.
  </li>
  <li>
   Own Middle East region's customer advocacy, retention, and growth, ensuring positive experiences and timely issue resolution.
  </li>
  <li>
   Understand customers&rsquo; industries, challenges, and objectives to align Planview products with business outcomes.
  </li>
  <li>
   Maintain regular communication with key contacts and gather feedback to inform product improvements.
  </li>
  <li>
   Collaborate with internal teams to mitigate risks, strategize customer success, and report on retention, growth, and forecasts.
  </li>
  <li>
   Support Professional and Education Services sales and license expansions, and travel as required for customer visits and events.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You'll Bring
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree (BA/BS).
  </li>
  <li>
   Bilingual in English and Arabic.
  </li>
  <li>
   5&ndash;10 years in customer-facing roles within technology, including 5+ years in SaaS account management, customer success, sales, or consulting.
  </li>
  <li>
   Strong background in Project Portfolio Management (PPM), Professional Services Automation (PSA), or related solutions, with experience in waterfall, agile, or Lean-Agile delivery.
  </li>
  <li>
   Proven success driving outcomes with enterprise customers and engaging C-level stakeholders.
  </li>
  <li>
   Experience with account planning, project management, and organizational change management.
  </li>
  <li>
   Familiarity with Customer Success best practices, CRM tools, and enterprise SaaS environments.
  </li>
  <li>
   SAFe Agilist certification and Planview product experience are nice to have.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits at Planview
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Planview, you&rsquo;ll join our global team and culture which reflects the vibrant communities in which our employees live and work. To support you at Planview, you will enjoy:
 </p>
 <ul>
  <li>
   Unplugged Days: 4 company-wide paid days off per year to recharge and relax.
  </li>
  <li>
   Paid time to volunteer through Planview&rsquo;s Force for Good Week.
  </li>
  <li>
   Employee Referral bonus program.
  </li>
  <li>
   Flexible work hours/environment.
  </li>
 </ul>
 <p>
  Now is a great time to join our team. If you are looking for a place to grow your career, innovate with best-in-class solutions, and build the future of connected work, Planview is the right place for you!
 </p>
</div>


Customer Success Manager

Workday

<div><div>Your work days are brighter here.</div><div></div><div>
We&rsquo;re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we&rsquo;re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you&rsquo;ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We&rsquo;re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you&rsquo;ll do meaningful work with Workmates who&rsquo;ve got your back. In return, we&rsquo;ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you&rsquo;ve found a match in Workday, and we hope to be a match for you too.</div><div></div><div>
About the Team</div>
Customer Success is a key role to ensure Workday&rsquo;s customer happiness and success. The team are key players in the support of our customers on their Workday journey.<br>
<br>
They are advisors and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday.<br>
<br>
They are responsible for handling a number of customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our Customer base team.<div></div><div>
About the Role</div><div></div><div>
The Customer Success Manager (CSM) is Workday&rsquo;s bridge between our Professional Services and Production Services teams. As a CSM, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday. You will work directly with customers<br>
to improve their overall user experience, working one-on-one with customers who request a more personalised dialogue beyond the already established one-to-many communication channels. You will be accountable for the overall customer wellbeing by supervising customer health, driving customer adoption, supporting the billable areas of the business, and acting as a partner concern point for customer issues. You will be a part of an excellent Services team, working across the META region, having control of your own schedule and customer interactions.</div><div></div><div>
What you&rsquo;ll be doing:</div><ul><li>
This role will support our customers who have deployed Workday HCM and Financial applications. For this reason we are particularly keen to speak with candidates with ERP and/or Financials experience.</li><li>
Building a trusted advisor relationship across the customer's organisation, from Executive Sponsors to day-to-day contacts, that work to ensure customers are getting value from our products and services.</li><li>
Being a liaison between product management and the customer with a focus on communicating the Workday innovation roadmap and how the roadmap will influence customer activities.</li><li>
Crafting success plans that outline their critical success factors, metrics for success, potential issues, and provide recommendations.</li><li>
Working closely with Professional Services and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments.</li><li>
Supervising and facilitating the adoption of our solution features and their overall business needs as they relate to our products.</li><li>
Improving customer relationships as needed for prospect references.</li></ul><div></div><div><br>
About You</div><div></div><div>
Basic Qualifications</div><ul><li>
Proven experience and functional domain expertise with Financial Management or ERP.</li><li>
6+ years of project management experience with Human Capital Management, Financial Management, Planning and/or Payroll application system implementation.</li></ul><div></div><div>
Other Qualifications</div><ul><li>
Experience in a customer facing services role (consulting and/or account management) that includes issue resolution and customer concern management at both the business owner and executive levels.</li><li>
Experience working as a Customer Success Manager or similar client facing role for a SaaS company</li><li>
Consulting experience either as an internal consultant or with a consulting/software company desired.</li><li>
Proven track record of collaborating and building positive relationships with customers especially at the Executive level and engage across corporate functions (ie. Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management).</li><li>
Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.</li><li>
Ability to travel up to 35%</li><li>
Proficiency in English essential and fluency in Arabic is strongly preferred</li></ul><div></div><div>
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.</div><div></div><div>
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.</div><div></div><div>
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!</div></div>

Sr Customer Success Manager

Paradox

<div><p><b>Your work days are brighter here.
</b></p><p></p><p>We&rsquo;re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we&rsquo;re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you&rsquo;ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We&rsquo;re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you&rsquo;ll do meaningful work with Workmates who&rsquo;ve got your back. In return, we&rsquo;ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you&rsquo;ve found a match in Workday, and we hope to be a match for you too.
</p><p></p><p><b>About the Team
</b></p>Customer Success is a key role to ensure Workday&rsquo;s customer happiness and success. The team are key players in the support of our customers on their Workday journey.
<br>
<br>
They are advisors and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday.
<br>
<br>
They are responsible for handling a number of customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our Customer base team.
<p></p><p><b>About the Role
</b></p><p></p><p>The Customer Success Manager (CSM) is Workday&rsquo;s bridge between our Professional Services and Production Services teams. As a CSM, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday. You will work directly with customers
<br>
to improve their overall user experience, working one-on-one with customers who request a more personalised dialogue beyond the already established one-to-many communication channels. You will be accountable for the overall customer wellbeing by supervising customer health, driving customer adoption, supporting the billable areas of the business, and acting as a partner concern point for customer issues. You will be a part of an excellent Services team, working across the META region, having control of your own schedule and customer interactions.
</p><p></p><p><b>What you&rsquo;ll be doing:
</b></p><ul><li>This role will support our customers who have deployed Workday HCM and Financial applications. For this reason we are particularly keen to speak with candidates with ERP and/or Financials experience.
</li><li>Building a trusted advisor relationship across the customer's organisation, from Executive Sponsors to day-to-day contacts, that work to ensure customers are getting value from our products and services.
</li><li>Being a liaison between product management and the customer with a focus on communicating the Workday innovation roadmap and how the roadmap will influence customer activities.
</li><li>Crafting success plans that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
</li><li>Working closely with Professional Services and Sales to identify new opportunities and facilitate transitions following initial or follow-on deployments.
</li><li>Supervising and facilitating the adoption of our solution features and their overall business needs as they relate to our products.
</li>Improving customer relationships as needed for prospect references.<br>
<li>
<br>
</li></ul><p></p><p><b>About You
</b></p><p></p><p><b>Basic Qualifications
</b></p><ul><li>Proven experience and functional domain expertise with Financial Management or ERP.
</li><li>6+ years of project management experience with Human Capital Management, Financial Management, Planning and/or Payroll application system implementation.
</li></ul><p></p><p><b>Other Qualifications
</b></p><ul><li>Experience in a customer facing services role (consulting and/or account management) that includes issue resolution and customer concern management at both the business owner and executive levels.
</li><li>Experience working as a Customer Success Manager or similar client facing role for a SaaS company
</li><li>Consulting experience either as an internal consultant or with a consulting/software company desired.
</li><li>Proven track record of collaborating and building positive relationships with customers especially at the Executive level and engage across corporate functions (ie. Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management).
</li><li>Excellent verbal and written communication skills, including the ability to chair meetings or host webinars.
</li><li>Ability to travel up to 35%
</li><li>Proficiency in English essential and fluency in Arabic is strongly preferred
</li></ul><p></p><p>Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
</p><p></p><p>Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
</p><p></p><p><b>Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!</b></p></div>

Canonical

Overview <p>Enterprise Customer Success Manager (French speaker) role at Canonical. The role focuses on customer success as a strategic department with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customer's objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.</p> Segments <p>We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, in their native language and with excellent English for any internal interaction, CSMs are specialized in one of the following segments:</p> <ul> <li>Mass - SMEs or large businesses starting their journey with Canonical</li> <li>Focus - Large companies with established ARR</li> <li>Step Growth - a selection of high-potential customers</li> </ul> <p>All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers, through campaign management and customer requests.</p> <p>Location: This role will be based remotely in the EMEA region.</p> What your day will look like <ul> <li>Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.</li> <li>Coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.</li> <li>Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.</li> <li>Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.</li> <li>Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams</li> <li>Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.</li> <li>Supporting customers through reactive ticket requests.</li> <li>Create campaigns targeting multiple customers through digital touch-points and activities.</li> </ul> What we are looking for in you <p>The ideal candidate would display impeccable customer-facing skills and a passion for cloud and data centre infrastructure technologies. We are also looking for:</p> <ul> <li>Native French level required with excellent command of English</li> <li>Minimum 5 years of work experience with a strong background in IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.</li> <li>Excellent presentation skills with the ability to guide a conversation about complex software.</li> <li>Experience building and improving internal processes while maintaining timely delivery to customer-related projects.</li> <li>A true team player capable of interacting with all departments and at all levels, both internally and externally.</li> <li>Knowledge of agile methodologies.</li> </ul> Additional Skills That You Might Also Bring <ul> <li>Experience with Salesforce, Jira and CRMs</li> </ul> What we offer you <p>We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.</p> <ul> <li>Distributed work environment with twice-yearly team sprints in person - we've been working remotely since 2004!</li> <li>Personal learning and development budget of USD 2,000 per year</li> <li>Annual compensation review</li> <li>Recognition rewards</li> <li>Annual holiday leave</li> <li>Maternity and paternity leave</li> <li>Employee Assistance Programme</li> <li>Opportunity to travel to new locations to meet colleagues from your team and others</li> <li>Priority Pass for travel and travel upgrades for long haul company events</li> </ul> About Canonical <p>Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.</p> <p>Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.</p> <p>Canonical is an equal opportunity employer</p> <p>We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.</p> Seniority level <ul> <li>Mid-Senior level</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Software Development</li> </ul>

Enterprise Customer Success Manager (French speaker)

Rightangled

<div>
 <strong>
  About M&eacute;detone
  <br/>
  <br/>
 </strong>
 M&eacute;detone is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are looking for a skilled Customer Service Manager to lead our customer service team and ensure that our clients receive the highest level of support and satisfaction.
 <br/>
 <br/>
 <strong>
  Role Overview
  <br/>
  <br/>
 </strong>
 As the CSM, you will be responsible for overseeing the customer service operations, leading a team of customer service representatives, and ensuring that customer interactions are handled with professionalism and efficiency. Your primary goal will be to enhance customer satisfaction, foster loyalty, and improve the overall customer experience with M&eacute;detone.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Team Leadership: Lead, mentor, and develop a team of customer service representatives, fostering a culture of excellence, accountability, and continuous improvement
  </li>
  <li>
   Customer Experience: Develop and implement customer service policies and procedures to enhance the customer experience. Ensure that all interactions are aligned with M&eacute;detone's values and mission
  </li>
  <li>
   Performance Management: Monitor and evaluate team performance against key performance indicators (KPIs). Conduct regular performance reviews, provide feedback, and implement training programs to address skill gaps
  </li>
  <li>
   Issue Resolution: Handle escalated customer inquiries and complaints, ensuring timely and effective resolution. Act as a point of contact for complex customer issues, working collaboratively with other departments as needed
  </li>
  <li>
   Customer Engagement: Promote strong relationships with customers by understanding their needs and expectations. Proactively seek feedback to identify areas for improvement and implement necessary changes
  </li>
  <li>
   Data Analysis: Analyse customer service metrics and data to identify trends and areas for improvement. Prepare reports for senior management to highlight performance and recommend strategies for enhancement
  </li>
  <li>
   Training and Development: Develop and deliver training programs for customer service staff, ensuring they are equipped with the necessary skills and knowledge to provide outstanding service
  </li>
  <li>
   Collaboration: Work closely with other departments, including operations, marketing, and sales, to ensure a cohesive approach to customer service and enhance the overall customer journey
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience: Proven experience in a customer service management role, ideally within the healthcare, pharmacy, or e-commerce sectors
  </li>
  <li>
   Leadership Skills: Strong leadership and team management skills, with the ability to motivate and develop a high-performing customer service team
  </li>
  <li>
   Customer Focus: A passion for delivering exceptional customer service and a deep understanding of customer needs and expectations
  </li>
  <li>
   Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively
  </li>
  <li>
   Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions to enhance customer service delivery
  </li>
  <li>
   IT Proficiency: Familiarity with customer service software, CRM systems, and Microsoft Office applications
  </li>
  <li>
   Adaptability: Ability to thrive in a fast-paced environment and adapt to changing customer needs and business objectives
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
  <br/>
 </strong>
 <strong>
  Why Join Us?
  <br/>
  <br/>
 </strong>
 At M&eacute;detone, you will be part of a dynamic and supportive team dedicated to making a difference in healthcare. As the Customer Service Manager, you will have the opportunity to shape our customer service strategy and lead a team that is passionate about enhancing the patient experience.
 <br/>
 <br/>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive Salary
  </li>
  <li>
   A Collaborative and Inclusive Team Culture
  </li>
  <li>
   Pension Scheme
  </li>
  <li>
   Employee Discounts on Healthcare Products
  </li>
  <li>
   Professional Development Opportunities
  </li>
 </ul>
</div>


Customer Service Manager

DXC Technology

<p><strong>Platform Design and Architecture:</strong></p> <ul> <li>Develop and maintain the overall architectural blueprint of the ServiceNow platform.</li> <li>Ensure the platform architecture aligns with industry best practices and organizational standards.</li> <li>Design scalable and secure solutions that leverage the full capabilities of the ServiceNow platform.</li> </ul> <p><strong>Implementation and Integration:</strong></p> <ul> <li>Lead the implementation of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, and others as required.</li> <li>Oversee the integration of ServiceNow with other enterprise systems and applications.</li> <li>Ensure data consistency and integrity across the platform and integrated systems.</li> </ul> <p><strong>Customization and Development:</strong></p> <ul> <li>Oversee the customization of ServiceNow applications to meet specific business needs.</li> <li>Lead the development of custom applications and modules on the ServiceNow platform.</li> <li>Ensure all customizations and developments are properly documented and maintainable.</li> </ul> <p><strong>Governance and Best Practices:</strong></p> <ul> <li>Establish and enforce platform governance and best practices.</li> <li>Conduct regular reviews of platform performance, scalability, and security.</li> <li>Ensure compliance with relevant regulatory requirements and organizational policies.</li> </ul> <p><strong>Stakeholder Management:</strong></p> <ul> <li>Collaborate with business stakeholders to understand their needs and translate them into technical solutions.</li> <li>Provide technical guidance and support to the development and administrative teams.</li> <li>Communicate effectively with senior management and other stakeholders on platform strategy and performance.</li> </ul> <p><strong>Continuous Improvement:</strong></p> <ul> <li>Stay updated with the latest ServiceNow features, releases, and industry trends.</li> <li>Identify opportunities for process improvement and automation using the ServiceNow platform.</li> <li>Lead initiatives to enhance the user experience and overall efficiency of the platform.</li> </ul>

ServiceNow Platform Architect

National Bank of Fujairah (NBF)

<div>
 <p>
  <strong>
   <u>
    Job Purpose:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Setting the strategic direction for the digital engineering unit, and ensuring alignment with the bank's broader objectives
  </li>
  <li>
   Driving innovation and digital transformation within the bank, with a focus on developing and maintaining cutting-edge digital products and services that enhance customer experiences and drive the bank's competitiveness in the digital era.
  </li>
  <li>
   Responsible for assembling and managing a high-performing team, fostering a culture of collaboration and innovation, and attracting and retaining top talent in the digital engineering space.
  </li>
  <li>
   Ensure seamless user experience across all banking channels
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Duties and responsibilities:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Develop and execute the digital engineering unit's strategic plan.
  </li>
  <li>
   Accountable for aligning digital initiatives with the bank's overall strategic objectives.
  </li>
  <li>
   Lead, mentor, and develop a high-performing digital engineering team.
  </li>
  <li>
   Foster a collaborative and innovative work culture within the unit.
  </li>
  <li>
   Champion a customer-centric approach through user research and feedback collection.
  </li>
  <li>
   Drive continuous improvement of digital services to meet customer needs.
  </li>
  <li>
   Development and grooming of Team Members in a way that helps the bank.
  </li>
  <li>
   Cross Training
  </li>
  <li>
   Transition planning
  </li>
  <li>
   Continuous improvement in performance
  </li>
  <li>
   Ensure all digital systems and services comply with industry standards and regulations.
  </li>
  <li>
   Implement and maintain robust security measures to protect sensitive financial data.
  </li>
  <li>
   Manage project timelines, budgets, and resources for digital initiatives.
  </li>
  <li>
   Implement agile methodologies for flexibility and responsiveness.
  </li>
  <li>
   Promote a culture of innovation within the unit, exploring new technologies and solutions.
  </li>
  <li>
   Identify and implement innovative solutions to enhance the bank's digital capabilities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Qualifications:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Bachelors/Masters Degree in Engineering/IT/Computer Applications.
   <strong>
   </strong>
  </li>
  <li>
   Certified ScrumMaster (CSM) or Certified Scrum Professional (CSP)
  </li>
  <li>
   Project Management Professional (PMP)
  </li>
  <li>
   Certified Product Owner (CPO)
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Experience and Skills:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Minimum 15 years&rsquo; experience in Banking Channels, payments and cards, minimum 8 years leading a team in this area.
  </li>
  <li>
   Proven experience in leading digital engineering teams within the financial services or related industry.
  </li>
  <li>
   Strong knowledge of web and mobile development, payment processing, and card technologies.
  </li>
  <li>
   Excellent strategic thinking and problem-solving skills.
  </li>
  <li>
   Strong leadership and team management abilities.
  </li>
  <li>
   Exceptional communication and collaboration skills.
  </li>
  <li>
   In-depth understanding of cybersecurity and compliance requirements.
  </li>
  <li>
   Familiarity with agile development methodologies.
  </li>
  <li>
   Proven ability to drive digital transformation and innovation.
  </li>
 </ul>
 <p>
 </p>
</div>


Head – Digital Engineering

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