customer service representative Jobs in Karachi Pakistan

customer service representative

customer sales executive Jobs in Karachi Pakistan

customer sales executive

customer service executive Jobs in Karachi Pakistan

customer service executive

sales officer

csr call center agents

Infinite Hauls

We&rsquo;re Hiring: Freight Brokerage Manager USA MarketJoin our expanding logistics &amp; freight team as a Freight Brokerage CSRSalary Range: 40,000 &ndash; 120,000 (based on experience)Perks &amp; Benefits: Medical Allowance* Paid Annual Leaves* Fuel Allowance* 660cc Car* after achive the target Conveyence only for Females*After probation period Career Growth OpportunitiesRequirements: &#9989;Must have prior experience in USA Dialing *Strong communication &amp; negotiation skills *Ability to handle pressure &amp; multitask *Proficiency with dispatch/logistics software (preferred) *Collaborating with shippers and carriers to manage scheduled pick up And drop-offs. *Generating leads, attracting new prospects, and developing a new customer. *Providing customers with shipping quotes.Monday to Friday 05:00pm to 02:30amOnsite Position (Not Remote)Location: DHA Phase 6 Khy e Ittehad Karachi Contact: +1 (720) 519-3905Job Type: Full-timeJob Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs40,000.00 - Rs120,000.00 per monthWork Location: In person

CSR / Call center agents

Universal Auto Engineering

We&rsquo;re Hiring &mdash; Sales Agents (Call Center)We are looking for energetic and goal-driven professionals to join our Domestic Healthcare Campaign (Medical Division). If you&rsquo;re passionate about sales, communication, and customer engagement &mdash; this is your opportunity to grow in a professional environment.Location:PECHS, KarachiTimings:10:00 AM &ndash; 7:00 PMCompensation:<ul><li>Sales Agents: Rs. 50,000 + Attractive Commission</li></ul>Requirements:<ul><li>Strong communication and persuasion skills</li><li>Prior experience in telesales or healthcare campaigns preferred</li><li>Target-oriented, confident, and team-focused</li><li>Ability to maintain professionalism in customer interactions</li></ul>What We Offer:<ul><li>Professional work environment</li><li>Fixed day shift (no night operations)</li><li>Growth and career advancement opportunities</li><li>Incentive-based rewards and recognition</li></ul>Apply Now!Join our growing Healthcare Call Center Team and be part of a campaign that helps people lead healthier lives!Job Type: Full-timePay: From Rs50,000.00 per monthWork Location: In person

Sales Executive

HSK Digitronix Technologies

Customer Service Representative (CSR)Salary: 30,000 &ndash; 40,000 per month + Daily Performance BonusesJob Overview:We are looking for a Customer Service Representative to handle international client interactions, resolve queries, and provide excellent customer support. Ideal candidates should be fluent in English, empathetic, and capable of maintaining professionalism during night shifts.Key Responsibilities:<ul><li>Handle inbound and outbound customer calls and messages.</li><li>Provide accurate information about products and services.</li><li>Resolve client concerns promptly and efficiently.</li><li>Maintain call logs, reports, and client records.</li><li>Ensure customer satisfaction and contribute to team targets.</li></ul>Requirements:<ul><li>Excellent verbal and written English communication skills.</li><li>Prior experience in a call center or customer service role (preferred).</li><li>Strong problem-solving and listening skills.</li><li>Ability to work under pressure and manage time effectively.</li><li>Must be available for night shifts (6 PM &ndash; 3 AM).</li></ul>Perks &amp; Benefits:<ul><li>Competitive base salary: 25,000 &ndash; 35,000 per month.</li><li>Daily bonuses and incentives for performance.</li><li>Growth and promotion opportunities within the company.</li><li>Comfortable and professional work environment.</li><li>Office location: Gulshan-e-Iqbal, Karachi (Near Disco Bakery).</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Customer service representative

Horyzon Zero Service

We are seeking a proactive and responsible Floor Supervisor to oversee our calling and sales team. The ideal candidate will ensure that all agents are actively engaged in calls, maintaining performance standards, and following company protocols. The role requires strong observation, communication, and leadership skills to maintain productivity and discipline on the floor.Key Responsibilities:<ul><li>Supervise and monitor all calling agents during shift hours.</li><li>Ensure each team member meets their daily call targets.</li><li>Regularly check if agents are actively making calls.</li><li>Listen to call recordings to evaluate communication quality and professionalism.</li><li>Identify areas of improvement and provide feedback to agents.</li><li>Coordinate with HR and management regarding attendance, performance, and behavioral issues.</li><li>Maintain discipline and ensure adherence to office rules.</li><li>Prepare daily activity and performance reports for management review.</li><li>Support management in implementing performance improvement plans and operational updates.</li></ul>Requirements:<ul><li>Previous experience in a supervisory or team lead role (preferably in a call center or BPO).</li><li>Strong communication and monitoring skills.</li><li>Ability to handle team pressure and ensure targets are met.</li><li>Detail-oriented with strong reporting and documentation skills.</li><li>Must be punctual, responsible, and performance driven.</li></ul>Perks &amp; Benefits:<ul><li>Competitive salary based on experience.</li><li>Opportunities for growth within a fast-paced logistics environment.</li><li>Performance-based incentives.</li><li>Annual Outing</li></ul>Work Schedule: Monday to Friday: 6:30 PM - 3:00 AM Saturday: 6:30 PM - 11:00 PMLocation: Block A Bangalore Town, Shaheed-e-Millat Rd, Road, Karachi, 75400 Shahrah-e-Faisal Near Baloch Flyover, KarachiJoin us and become part of a team that values your skills and nurtures your career growth!Job Types: Full-time, FresherPay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Floor Supervisor

Accurate Eminent Firm

Job Description:We are looking for a Quality Analyst (QA) to join our Call Center team based in Gulshan-e-Iqbal, Karachi. The QA will be responsible for monitoring, evaluating, and improving agent performance to ensure the highest level of customer service and compliance with company standards.Job Details:<ul><li>Location: Gulshan-e-Iqbal, Karachi</li><li>Shift Timing: 5:45 PM &ndash; 12:30 AM (Monday to Saturday)</li><li>Salary: Competitive (based on experience)</li><li>Department: Quality Assurance &ndash; Call Center</li></ul>Key Responsibilities:<ul><li>Monitor live and recorded calls to assess agent performance</li><li>Evaluate communication and process compliance</li><li>Identify training needs and share feedback with team leads &amp; HR</li><li>Maintain QA reports, scorecards, and performance records</li><li>Recommend process improvements for better customer experience</li><li>Ensure call standards are consistently met</li></ul>Requirements:<ul><li>Minimum 1 year of QA experience in a call center or BPO environment (travel campaign experience is a plus)</li><li>Excellent English communication and listening skills</li><li>Strong attention to detail and analytical mindset</li><li>Ability to provide constructive feedback and coach agents</li><li>Punctual, responsible, and career-oriented</li></ul>What We Offer:<ul><li>Professional and collaborative work environment</li><li>Career growth and recognition opportunities</li><li>Competitive salary and performance-based bonuses</li></ul>How to Apply:Interested candidates are encouraged to apply with an updated CV. Only serious and experienced candidates will be shortlisted.Job Type: Part-timePay: From Rs25,000.00 per monthApplication Question(s):<ul><li>Is it easy for you to come to our office which is close to NIPA CHOWRANGI?</li></ul>Education:<ul><li>Intermediate (Preferred)</li></ul>Language:<ul><li>Fluent in English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Quality Analyst (QA) – Call Center | Karachi

H&S Real Estate

About the Role:We are seeking a dynamic and experienced Call Center Head to lead and manage our real estate lead generation operations in Pakistan focused on UAE-based clients and property portfolios. The ideal candidate will be responsible for setting up, training, and leading a high-performing telesales and lead generation team to support UAE-based sales operations.This position requires a leader with exceptional communication, analytical, and operational management skills &mdash; capable of aligning call center performance with business growth objectives in the competitive UAE real estate market.Key Responsibilities:Leadership &amp; Strategy<ul><li>Lead and oversee the call center team focused on generating qualified leads for UAE real estate projects.</li><li>Develop and execute strategies to enhance lead conversion rates and client engagement.</li><li>Set and monitor team KPIs (call targets, conversion ratios, response times, etc.) ensuring alignment with overall business objectives.</li></ul>Operations Management<ul><li>Establish effective workflows, scripts, and communication standards to ensure consistency in client interactions.</li><li>Implement and manage CRM systems, call tracking tools, and data reporting dashboards.</li><li>Coordinate daily operations between the Pakistan call center and UAE sales teams for seamless lead handovers.</li><li>Monitor call recordings and analyze drop-offs or call quality issues to improve performance.</li></ul>Performance &amp; Quality Assurance<ul><li>Train, coach, and motivate telesales agents to deliver top-quality customer engagement and achieve sales targets.</li><li>Maintain compliance with UAE real estate marketing standards, data privacy regulations, and ethical communication practices.</li><li>Create and implement feedback loops to continuously refine call scripts, lead qualification processes, and customer experience.</li></ul>Collaboration &amp; Reporting<ul><li>Collaborate with UAE-based marketing, sales, and digital teams to align campaigns and messaging.</li><li>Provide daily, weekly, and monthly performance reports with actionable insights.</li><li>Identify emerging market trends and recommend process or strategy adjustments accordingly.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or related field (Master&rsquo;s preferred).</li><li>8&ndash;10 years of experience in call center management, with at least 3&ndash;5 years in real estate lead generation or a closely related sector.</li><li>Strong understanding of UAE real estate market dynamics and lead nurturing cycles.</li><li>Proven track record in setting up or scaling telesales/call center operations.</li><li>Hands-on experience with CRM platforms (Zoho, HubSpot, Salesforce, or similar).</li><li>Excellent leadership, communication, and analytical skills.</li><li>Ability to work under pressure and manage high-volume lead flow efficiently.</li><li>Fluent in English; Arabic or Urdu proficiency is a plus.</li></ul>Compensation &amp; Benefits:<ul><li>Competitive salary package based on experience.</li><li>Performance-based bonuses and incentives.</li><li>Health insurance and professional development programs.</li><li>Opportunity to work with a leading UAE real estate brand in a high-growth environment.</li></ul>Reporting To: Head of Sales &ndash; UAE / Director of OperationsJob Type: Full-timeExperience:<ul><li>Call Center Management: 3 years (Required)</li></ul>Language:<ul><li>English Fluently (Required)</li></ul>Work Location: In person

Call Center Head – Real Estate Lead Generation (Pakistan Operations for UAE Market)

Htech Solution Pvt. Ltd.

Location: PECHS block 6 Karachi Employment Type: Full-timeTiming: 4:00 PM to 12:00 AMAbout the RoleWe are seeking a dynamic Assistant Manager HR to oversee and manage high-volume hiring of call center agents. The role demands strong recruitment expertise in the BPO sector, with the ability to design and execute hiring strategies that meet business needs while ensuring a seamless candidate experience.Core Responsibilities&middot; Lead end-to-end recruitment for call center/frontline agent positions.&middot; Partner with operations leaders to forecast manpower requirements and align hiring plans.&middot; Develop innovative sourcing strategies (job boards, social media, walk-ins, referrals, and campus drives).&middot; Conduct candidate screenings, initial interviews, and coordinate final selection rounds.&middot; Manage bulk-hiring drives and walk-in interviews to ensure staffing targets are met.&middot; Maintain recruitment dashboards and track KPIs such as time-to-fill, cost-per-hire, and quality-of-hire.&middot; Build and maintain strong talent pipelines for future agent requirements.&middot; Ensure a positive candidate experience from application to onboarding.&middot; Collaborate with training teams to ensure smooth induction of new hires.&middot; Stay updated with BPO market trends, salary benchmarks, and competitor hiring practices.Qualifications &amp; Skills&middot; Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.&middot; 3&ndash;5 years of HR/recruitment experience with at least 2 years in the BPO/call center industry.&middot; Proven experience in bulk hiring / mass recruitment.&middot; Strong communication and interpersonal skills.&middot; Ability to work under pressure and manage tight deadlines.&middot; Proficiency in MS Office and familiarity with Applicant Tracking Systems (ATS).Job Type: Full-timeApplication Question(s):<ul><li>Have you ever work on Call center recruitment? </li><li>The timing for this role is 4 PM to 12 AM? Are you ok with the timing?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>HR BPO: 3 years (Required)</li></ul>Work Location: In person

Assistant Manager HR – BPO Industry

Explore 269+ Csr call center agents in Karachi Pakistan this November. Find roles across top companies and apply now to boost your career.