customer service representative Jobs in Egypt

customer service representative

account manager

sales account manager

junior account manager

customer service manager

customer account specialist

The Coca-Cola Company

<div>
 <strong>
  Ob Summary
  <br/>
  <br/>
 </strong>
 The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers&rsquo; requirements in a consistent, efficient and reliable manner. The role requires a good level of understanding of overall Customer Services (CS) and CPS processes, with a minimum of 3 years&rsquo; experience in a similar role.
 <br/>
 <br/>
 This role requires interaction with all internal stakeholders that impact customer supply, it is a key aspect of the overall CS function creating global standards, implementing good governance of existing processes, driving process improvements and maintaining effective management of the operational CS activities. The role also involves the development and execution of an effective customer satisfaction programme that will include customer surveys, VOC activities, etc. on a regular basis.
 <br/>
 <br/>
 A key part of the role is to work with the CS team to drive improvements in current activities to create efficiencies and drive productivity.
 <br/>
 <br/>
 This role also includes the direct customer account management for customers that are not managed through the Customer Account Specialist (CAS) role and will in some plants be involved in the back-up of the Product Commercialisation role.
 <br/>
 <br/>
 <strong>
  Key Duties/Responsibilities
  <br/>
  <br/>
 </strong>
 Order and Forecast Management: (35%)
 <br/>
 <br/>
 <ul>
  <li>
   The receipt and management of all customer orders (Concentrate, DPS and Finished Goods), the entry of these into SAP, the follow through on availability issues with internal departments and handover of these to the CAS. Delivery creation will also be required in some aspects of this role. (30%)
  </li>
  <li>
   The entry of customer supplied forecasts into the APO system for subsequent loading into SAP, the verification that the data is as supplied by the customer when entered into the system. (5%)
  </li>
  <li>
   Evaluate ATP &amp; OTIF issues and work with the Supply Management team, Customer Account Specialists and Demand Planners to ensure all issues are resolved and long term corrective actions put in place to reduce repeats.
   <br/>
   <br/>
  </li>
 </ul>
 Documentation Management: (25%)
 <br/>
 <br/>
 <ul>
  <li>
   The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements. (20%)
  </li>
  <li>
   The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting. (5%)
   <br/>
   <br/>
  </li>
 </ul>
 Process improvement and standardisation: (15%)
 <br/>
 <br/>
 <ul>
  <li>
   Lead process standardization and improvements under CS Operations role. Work with SAP team for any SAP improvements or changes impacting customer data, orders or forecast.
  </li>
  <li>
   Coordinate, lead and support projects that will positively impact CS transactional processes to drive productivity improvement with visible financial and FTE benefits.
  </li>
  <li>
   Develop process improvements based on OE methods and drive continuous improvement.
  </li>
  <li>
   Support the implementation of new supply chains and business models, working to integrate these into normal CPS business.
   <br/>
   <br/>
  </li>
 </ul>
 Complaint management and customer satisfaction: (15%)
 <br/>
 <br/>
 <ul>
  <li>
   Log all customer related complaints, queries and OTIF issues into SAP. Track and trend customer concerns / complaints, to facilitate development of corrective actions. Follow-up with internal stakeholders to ensure timely closure out of issues.
  </li>
  <li>
   Coordinate and track customer feedback through surveys, VOC activities, etc. on a regular basis. Compile reports and analyse once data is available. Track and coordinate actions from internal stakeholders.
  </li>
  <li>
   A key requirement in regard to all the responsibilities of this role is the development of a very effective working relationship with the CS Specialists in supporting customer requirements and requests in a timely and effective manner.
   <br/>
   <br/>
  </li>
 </ul>
 Other activities: (10%)
 <br/>
 <br/>
 <ul>
  <li>
   Lead and coordinate the CS processes to support Business Continuity Planning and Supply Point Shift execution,
  </li>
  <li>
   MRB coordination within the CS team and development of reports for monthly provision management.
  </li>
  <li>
   This role will also involve direct customer account management for customers not managed by CAS and small transactional customers. Plus the backing up of the Product Commercialisation team in some locations.
  </li>
  <li>
   The role also requires the person to train new team members on the above tasks, as well as developing the relevant training material for CS Shared Services.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Related Job Requirements/ Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good knowledge and understanding of the SAP Sales &amp; Distribution Module
  </li>
  <li>
   Good understanding of Business Warehouse workbooks used by CS.
  </li>
  <li>
   Product &amp; process knowledge of manufacturing plants
  </li>
  <li>
   Supply chain and logistics knowledge
  </li>
  <li>
   Networking and influencing skills&ndash; with the ability to communicate and collaborate with diverse groups of people
  </li>
  <li>
   Customer knowledge &ndash; be able to understand multiple customer requirements for order and documentation management
  </li>
  <li>
   Computer Skills &ndash;Advanced Microsoft Excel, Word and Power Point
  </li>
  <li>
   Problem Solving &amp; analytical Skills.
  </li>
  <li>
   Language requirements - Business proficiency in English is a requirement.
  </li>
  <li>
   Reliability &ndash; the ability to provide what is promised, dependably and accurately.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Educational Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   University/Bachelor degree or diploma in a Supply Chain or Business discipline. Other qualifications may be considered if supported by appropriate work experience.
  </li>
  <li>
   1-3 years&rsquo; experience in a Customer service, supply-chain or other relevant function.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 Refrigeration Systems; Detail-Oriented; Technical Support; Computer Literacy; Troubleshooting; HVAC Systems; Equipment Installations; Customer Service; Oral Communications
</div>


Customer Account Specialist

<div><div><p><b>ob Summary</b><br>
<br>
The purpose of this role is to handle the management and processing of transactional activity for the CRM team, including, but not restricted to, Order Entry, Documentation creation, Complaint handling, Delivery creation, Forecast entry and Invoicing. The key goal of the role is to satisfy the customers&rsquo; requirements in a consistent, efficient and reliable manner. The role requires a good level of understanding of overall Customer Services (CS) and CPS processes, with a minimum of 3 years&rsquo; experience in a similar role.<br>
<br>
This role requires interaction with all internal stakeholders that impact customer supply, it is a key aspect of the overall CS function creating global standards, implementing good governance of existing processes, driving process improvements and maintaining effective management of the operational CS activities. The role also involves the development and execution of an effective customer satisfaction programme that will include customer surveys, VOC activities, etc. on a regular basis.<br>
<br>
A key part of the role is to work with the CS team to drive improvements in current activities to create efficiencies and drive productivity.<br>
<br>
This role also includes the direct customer account management for customers that are not managed through the Customer Account Specialist (CAS) role and will in some plants be involved in the back-up of the Product Commercialisation role.<br>
<br>
<b>Key Duties/Responsibilities</b><br>
<br>
Order and Forecast Management: (35%)</p><br>
<ul><li>
The receipt and management of all customer orders (Concentrate, DPS and Finished Goods), the entry of these into SAP, the follow through on availability issues with internal departments and handover of these to the CAS. Delivery creation will also be required in some aspects of this role. (30%)</li><li>
The entry of customer supplied forecasts into the APO system for subsequent loading into SAP, the verification that the data is as supplied by the customer when entered into the system. (5%)</li><li>
Evaluate ATP &amp; OTIF issues and work with the Supply Management team, Customer Account Specialists and Demand Planners to ensure all issues are resolved and long term corrective actions put in place to reduce repeats.</li></ul><p><br>
Documentation Management: (25%)</p><br>
<ul><li>
The creation of all customer related documentation to support the shipment, export and import of all customer orders. This involves both manual and system generated documents, and interaction with both internal departments and external bodies to support some customer requirements. (20%)</li><li>
The invoicing of all orders, at time of shipment to support accurate and timely financial and volume reporting. (5%)</li></ul><p><br>
Process improvement and standardisation: (15%)</p><br>
<ul><li>
Lead process standardization and improvements under CS Operations role. Work with SAP team for any SAP improvements or changes impacting customer data, orders or forecast.</li><li>
Coordinate, lead and support projects that will positively impact CS transactional processes to drive productivity improvement with visible financial and FTE benefits.</li><li>
Develop process improvements based on OE methods and drive continuous improvement.</li><li>
Support the implementation of new supply chains and business models, working to integrate these into normal CPS business.</li></ul><p><br>
Complaint management and customer satisfaction: (15%)</p><br>
<ul><li>
Log all customer related complaints, queries and OTIF issues into SAP. Track and trend customer concerns / complaints, to facilitate development of corrective actions. Follow-up with internal stakeholders to ensure timely closure out of issues.</li><li>
Coordinate and track customer feedback through surveys, VOC activities, etc. on a regular basis. Compile reports and analyse once data is available. Track and coordinate actions from internal stakeholders.
</li><li>A key requirement in regard to all the responsibilities of this role is the development of a very effective working relationship with the CS Specialists in supporting customer requirements and requests in a timely and effective manner.</li></ul><p><br>
Other activities: (10%)</p><br>
<ul><li>
Lead and coordinate the CS processes to support Business Continuity Planning and Supply Point Shift execution,</li><li>
MRB coordination within the CS team and development of reports for monthly provision management.</li><li>
This role will also involve direct customer account management for customers not managed by CAS and small transactional customers. Plus the backing up of the Product Commercialisation team in some locations.</li><li>
The role also requires the person to train new team members on the above tasks, as well as developing the relevant training material for CS Shared Services.</li></ul><p><b><br>
Related Job Requirements/ Qualifications</b></p><br>
<ul><li>
Good knowledge and understanding of the SAP Sales &amp; Distribution Module</li><li>
Good understanding of Business Warehouse workbooks used by CS.</li><li>
Product &amp; process knowledge of manufacturing plants</li><li>
Supply chain and logistics knowledge</li><li>
Networking and influencing skills&ndash; with the ability to communicate and collaborate with diverse groups of people</li><li>
Customer knowledge &ndash; be able to understand multiple customer requirements for order and documentation management</li><li>
Computer Skills &ndash;Advanced Microsoft Excel, Word and Power Point</li><li>
Problem Solving &amp; analytical Skills.</li><li>
Language requirements - Business proficiency in English is a requirement.</li><li>
Reliability &ndash; the ability to provide what is promised, dependably and accurately.</li></ul><p><b><br>
Educational Requirements</b></p><br>
<ul><li>
University/Bachelor degree or diploma in a Supply Chain or Business discipline. Other qualifications may be considered if supported by appropriate work experience.</li><li>
1-3 years&rsquo; experience in a Customer service, supply-chain or other relevant function.</li></ul><p><b><br>
Skills</b><br>
<br>
Refrigeration Systems; Detail-Oriented; Technical Support; Computer Literacy; Troubleshooting; HVAC Systems; Equipment Installations; Customer Service; Oral Communications</p></div></div><p></p>

Noventiq Egypt

<div>
 <strong>
  <strong>
   Key Responsibilities
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Role Summary
   <br/>
   <br/>
  </li>
 </ul>
 As a
 <strong>
  Senior Account Manager
 </strong>
 , you will be responsible for managing and expanding relationships with
 <strong>
  enterprise customers
 </strong>
 , driving adoption of Microsoft solutions and services across cloud, productivity, and security portfolios.
 <br/>
 <br/>
 You will act as a
 <strong>
  trusted advisor
 </strong>
 , helping clients achieve their digital transformation goals while ensuring licensing compliance and cost optimization.
 <br/>
 <br/>
 <strong>
  <strong>
   Key Responsibilities
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Manage a portfolio of strategic enterprise accounts, ensuring customer satisfaction, retention, and long-term growth.
  </li>
  <li>
   Build a deep understanding of customers&rsquo; business strategies and IT roadmaps to position Noventiq&rsquo;s and Microsoft&rsquo;s value proposition effectively.
  </li>
  <li>
   Lead account planning and business reviews with customers and Microsoft stakeholders.
  </li>
  <li>
   Drive sales growth across Microsoft solution areas &mdash; Modern Work, Azure, Security, and Business Applications.
  </li>
  <li>
   Manage licensing renewals and migrations (EA, CSP, MPSA) ensuring smooth transitions and optimized spend.
  </li>
  <li>
   Coordinate with technical presales, services, and marketing teams to deliver end-to-end solutions.
  </li>
  <li>
   Stay updated on Microsoft programs, incentives, and licensing changes to advise customers accurately.
  </li>
  <li>
   Track opportunities and pipeline through CRM tools (e.g., Dynamics 365) and provide accurate forecasting.
  </li>
  <li>
   Represent Noventiq in enterprise engagements with professionalism and integrity.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Qualifications &amp; Experience
   <br/>
   <br/>
  </strong>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Information Technology, or related field (MBA preferred).
  </li>
  <li>
   Minimum 5&ndash;8 years of experience in enterprise account management or IT solution sales.
  </li>
  <li>
   Proven success managing large enterprise customers with multi-million-dollar portfolios.
  </li>
  <li>
   Strong knowledge of Microsoft technologies, licensing programs (EA, CSP, MPSA), and cloud solutions.
  </li>
  <li>
   Excellent presentation, negotiation, and communication skills, with ability to engage C-level stakeholders.
  </li>
  <li>
   Experience in collaborating within a matrix organization and managing complex sales cycles.
  </li>
  <li>
   Microsoft certifications (e.g., Azure Fundamentals, Modern Work, Licensing Specialist) are highly desirable.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Core Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strategic account management and customer success mindset
  </li>
  <li>
   Deep understanding of Microsoft ecosystem and licensing models
  </li>
  <li>
   Business and financial acumen
  </li>
  <li>
   Consultative and solution-selling skills
  </li>
  <li>
   Collaborative team player with global mindset
  </li>
  <li>
   High energy, integrity, and result orientation
   <br/>
   <br/>
  </li>
 </ul>
 Location: Cairo - NQEGY, Cairo, Cairo, Egypt
</div>


Senior Account Manager

DocuSign

<div><h2 class="jobSectionHeader"><b>Company Overview</b></h2><div><br>
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people&rsquo;s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign&rsquo;s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).</div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You'll Do</b></h2><p><br>
The Docusign Renewal Specialist (RS) is a high impact position, responsible for owning and executing a portfolio of renewal contracts in an assigned territory. The ideal Renewal Specialist is an experienced professional with a full understanding of the SaaS contracting space. They will resolve a wide range of issues in creative ways. They are responsible for minimizing financial attrition, locking in favorable terms with our clients, identifying growth and providing insights to the business that improve future outcomes. Renewal Managers are responsible for ensuring maximum financial results for Docusign while strengthening partnerships with existing customers.</p><p></p><p><br>
This position is an individual contributor role reporting to a Senior Manager, Customer Success Account Management.</p><p></p><div><p><b><br>
Responsibility</b></p></div><ul><li><p>
Own and implement win/win negotiation strategies for a high quantity of renewals that enhance contract value while protecting and improving customer trust</p></li><li><p>
Increase account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal</p></li><li><p>
Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies</p></li><li><p>
Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals</p></li><li><p>
Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors</p></li><li><p>
Follow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality &amp; Accuracy, CRM Hygiene, Quotes and Forecasting</p></li><li><p>
Achieve financial and strategic revenue, bookings and billings targets</p></li><li><p>
Evaluate your portfolio to prioritize time to render the most favorable outcomes</p></li><li><p>
Leverage customer data and behavior to assess the health of each renewal</p></li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Job Designation</b></h2><div><p><b><br>
Remote:</b></p>
Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.</div><div></div><div><p><br>
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.</p></div><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>What You Bring</b></h2><div><p><b><br>
Basic</b></p></div><ul><li>
1+ years of experience within Renewal Management, Account Management or Customer Success
</li><li>Bachelor&rsquo;s degree
</li><li>Fluent in English French</li></ul><div><p><b>
Preferred</b></p></div><ul><li>
2+ years of experience within Renewal Management, Account Management or Customer Success, ideally within SaaS offerings
</li><li>Strong negotiation skills with experience driving contracts to completion on time
</li><li>Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
</li><li>Experience in quota carrying sales role with proven achievement
</li><li>Strong process management, financial acumen, and contractual engineering skills</li><li>
Ability to react and adapt to potential rapid shifts in priorities
</li><li>Strong level of urgency, organization, and prioritization skills</li><li>
Ability to project-manage the renewal cycle, pulling in necessary resources</li></ul><br>
<br>
<p></p><h2 class="jobSectionHeader"><b>Life At Docusign</b></h2><div><p><b><br>
Working here</b></p></div><div>
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what&rsquo;s right, every day. At Docusign, everything is equal.</div><div></div><div><br>
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you&rsquo;ll be loved by us, our customers, and the world in which we live.</div><div></div><div><p><b><br>
Accommodation</b></p></div><div>
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.</div><div></div><div><br>
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.</div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>Our global benefits</b></h3>
<div></div><div><div><div><h4 class="jobSectionHeader"><b>Paid time off</b></h4>
<div>Take time to unwind with earned days off, plus paid company holidays based on your region.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Paid parental leave</b></h4>
<div>Take up to six months off with your child after birth, adoption or foster care placement.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Full health benefits</b></h4>
<div>Options for 100% employer-paid health plans from day one of employment.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Retirement plans</b></h4>
<div>Select retirement and pension programs with potential for employer contributions.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Learning &amp; development</b></h4>
<div>Grow your career with coaching, online courses and education reimbursements.</div>
</div></div><div></div><div><div><h4 class="jobSectionHeader"><b>Compassionate care leave</b></h4>
<div>Paid time off following the loss of a loved one and other life-changing events.</div></div></div></div></div>

Renewal Specialist - French Speaking

Sanofi

<div><p><i>About Sanofi:</i></p><p>
We&rsquo;re an R&amp;D-driven, AI-powered biopharma company committed to improving people&rsquo;s lives and delivering compelling growth. Our deep understanding of the immune system &ndash; and innovative pipeline &ndash; enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people&rsquo;s lives.</p><p></p><p><i>
About the job</i></p><p>
In this role, you'll serve as a trusted partner to healthcare providers, delivering clinical insights and therapeutic solutions that make a real difference in patient outcomes. You'll combine scientific knowledge with commercial acumen to achieve sales targets while maintaining the highest ethical standards.</p><p></p><p><b>
Key Accountabilities</b></p><p><b>
Manage great customer experience:</b></p><ul><li><p>
Ensure the understanding and execution of the relevant Customer Journey &amp;</p></li><li><p>
Support of key customers in the specialist /GP with the aim of increasing the prescription of Portfolio, to improve patient life&rsquo;s and needs,</p></li><li><p>
OCCP planning respecting customer persona individualization.</p></li><li><p>
Implementation and regular monitoring of the individual customer journey by leveraging the cross functional teamwork with HQ teams.</p></li><li><p>
Superpower: One CXP as digital, scientist, navigator, WoW &amp; Social Specialist per Area/Squad</p></li></ul><p><b>
Performance and Business Acumen</b></p><ul><li><p>
Self-responsible for individual target activities and sales performance.</p></li><li><p>
Hold the shared responsibility of Squad performance.</p></li><li><p>
Ensure the up-to-date market intelligence, account situation and competitive activities and rapid feedback to the HQ</p></li></ul><p><b>
Support and Promote company&rsquo;s products value and image:</b></p><ul><li><p>
Deliver/Customize the product message given from Customer support team and implement the product strategy. Effectively apply knowledge and skills into day-to-day professional activities.</p></li><li><p>
Differentiate value of SANOFI brands against competitors by understanding customer&rsquo;s medical diagnosis and utilizing digital tools as required by the company in a timely manner.</p></li><li><p>
Regularly conduct qualitative customer feedback, competitors&rsquo; activities, ongoing market trends and product&rsquo;s performance reports.</p></li><li><p>
Maintain good relationship with KOLs, DOLs to ensure their loyalty and their support to company&rsquo;s business.</p></li></ul><p><b>
Facilitate &amp; Sustain access of Sanofi Products</b></p><ul><li><p>
Expand SANOFI business with all lines &amp; functions.</p></li><li><p>
Anticipate future changes, risks &amp; opportunities affecting Sanofi&rsquo;s position &amp; communicate them across teams.</p></li><li><p>
Collaboration with GBUs &amp; functions e.g.: PHI/UHI/NHI/OSF to expand own business.</p></li><li><p>
Seek/expand new opportunity/new channels for the portfolio.</p></li></ul><p><b>
Team Player</b></p><ul><li><p>
Engage in the Squad performance and initiatives.</p></li><li><p>
Collaborative mindset to support the colleague CXPs improvement.</p></li><li><p>
Takes initiative &amp; leverages network, academics, digital or innovate ways outside his\her own area to create learning opportunities.</p></li><li><p>
Create networks outside of own team.</p></li></ul><p><b>
Health Safety and Environment Responsibilities</b></p><ul><li><p>
Comply with company procedures and current regulations on hygiene and safety.</p></li><li><p>
Safely use the work equipment, dangerous substances, and preparations as well as the supplied collective and personal protective equipment according to the instructions received.</p></li><li><p>
Promote and follow the HSE rules and &lsquo;Act responsibly&rsquo; to protect yourself and others from an injury and ill health conditions while at the work locations and/or while using road e.g., traffic rules, emergency evacuation procedure, medical surveillance, healthy lifestyle etc.</p></li><li><p>
Engage the HSE department in the related activities (where applicable) and be sure that the work performed follows the local HSE regulations, Corporate HSE Policy and key requirements.</p></li><li><p>
Follow the company&rsquo;s road safety program.</p></li><li><p>
Attend HSE training.</p></li><li><p>
Promptly report to your manager any dangerous conditions of which you become aware.</p></li><li><p>
Reporting any occupational injury/ preventable car accident within 24hrs to the direct Manager and HSE manager.</p></li><li><p>
Maintain vehicle safety data UpToDate and submit reports to HSE as requested.</p></li><li><p>
Retain vehicle maintenance records and submit data as requested.</p></li><li><p>
Completion of assigned HSE trainings within the due date.</p></li></ul><p><b>
Other responsibility</b></p><ul><li><p>
Perform other duties as assigned.</p></li><li><p>
Respect of company&rsquo;s values, code of ethics and social charter.</p></li><li><p>
Respect of personal data protection charter.</p></li></ul><p><b>
About you:</b></p><p><b>
Education:</b></p><ul><li><p>
University Graduate with medical background.</p></li></ul><p><b>
Experience &amp; knowledge:</b></p><ul><li><p>
Minimum 2 Years Experience</p></li><li><p>
Proven track record in achieving sales results and account management.</p></li><li><p>
High level understanding of GTM operation and capability.</p></li><li><p>
Immunology Experience is a must.</p></li></ul><p><b>
Capabilities in line with CFT (Customer Field Transformation) competency</b></p><ul><li><p>
Understanding of Advancing customer decision making process, Customer Performance Management, professional effectiveness &amp; how to differentiate Sanofi customer experience.</p></li><li><p>
Understanding and demonstrating value of products and services</p></li><li><p>
Orchestrating and executing customer Multi Channel Engagement strategy.</p></li><li><p>
Segmentation and Go-to-Market Strategy understanding.</p></li><li><p>
Utilising customer insights for planning and execution.</p></li><li><p>
Collecting customer insights</p></li><li><p>
Applying Digital Capabilities to Business Solutions.</p></li><li><p>
Facilitating and sustaining access to Sanofi products and services for planning and execution</p></li></ul><p><b>
Mindset &amp; attitude</b></p><ul><li><p>
Collaborative team player &amp; networker (entrepreneurial)</p></li><li><p>
thinking in the Squad while keeping the Squad dynamics in mind, seeks for Squad success rather than individual success</p></li><li><p>
Agile Mindset: Self-reflection, critical faculties, willingness to challenge the status-quo.</p></li><li><p>
Autonomous: Self-organized to develop new competency and capability for GTM transformation.</p></li></ul>
null</div>

Customer Experience Partner (Medical Representative) (Delta)

Concentrix

<div>
 <p>
  <strong>
   Solution Assessment Specialist
  </strong>
 </p>
 <p>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   The successful candidate is an experienced pre-sales / sales professional
  </li>
  <li>
   Act as the key expert for solution assessment framework and process
  </li>
  <li>
   Able to qualify solution assessment opportunities, handover to Technical team for execution and position partners in the overall sales process.
  </li>
  <li>
   Understanding of cloud concept knowledge
   <em>
    and Level 100 Azure/MW knowledge (Or Level 100 MW or Level 100 D365)
   </em>
  </li>
  <li>
   Able to present Solution Assessment report and migration plan and drive cloud Economics discussion with customers
  </li>
  <li>
   Orchestration and alignment between the stakeholders (Account Executive, Solution Assessment Technical specialist, partners...)
  </li>
  <li>
   Meet and exceed the monthly targets for number of solution assessment to be executed
  </li>
  <li>
   Engaging with account teams &amp; partners to drive the Solution Assessment engagement strategy and execution with a balanced approach that delivers value to customers. VSAS will engage with the Subsidiary sales teams to help support customers&rsquo; cloud migration initiatives and provide pointed consulting on the value of Microsoft cloud platforms and outline datacenter, biz apps and modern workplace migration opportunities and scenarios. The primary delivery approach for Solution Assessment is with and through Desk or Microsoft&rsquo;s capable partner community.
  </li>
  <li>
   Role related tool usage &amp; sales excellence( Oneask approvals &amp; reviews, MSX request &amp; case management, managing ISV tool requests)
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Who We Are Looking For
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Experiences:
  </strong>
 </p>
 <p>
  Candidates must have 5-8 years of practical experience in solution sales and/or pre-sales. Azure knowledge is highly preferable.
 </p>
 <p>
  <strong>
   Language:
  </strong>
  English, Arabic, French (preferable)
 </p>
 <p>
  <strong>
   Education and Knowledge:
  </strong>
  Required: Bachelor&rsquo;s Degree (B.S./B.A.) or equivalent experience. Preferred: MBA or master&rsquo;s degree in IT, Communications, or Marketing, and formal training in project management
 </p>
</div>


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Customer Experience Partner (Medical Representative) (Delta)

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