customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer service specialist Jobs in Istanbul

customer service specialist

sales support specialist Jobs in Istanbul

sales support specialist

b2c customer support agent Jobs in Istanbul

b2c customer support agent

corporate customer consultant Jobs in Istanbul

corporate customer consultant

customer care agent

Lavixo

<div><div><b>Company Description:</b></div><div>
Lavixo, an innovative organization in the finance sector, has established a strong reputation. With a large team of dedicated professionals, we provide investment consulting and customized service solutions that prioritize customer satisfaction, delivering high-quality service tailored to each client's unique needs. We are currently recruiting Customer Support Specialists to join our team and provide customer service across our group companies, seeking individuals passionate about delivering exceptional support in multiple languages.</div><div></div><div><b><br>
Role Description:</b></div><div>
This is a full-time onsite role for an Account Manager. As a Customer Support Specialist, you will engage with clients across our group companies. You will use contact center technologies to enhance client experiences and maintain high levels of satisfaction.<br>
<br>
<b>You will be responsible for:</b></div><ul><li>
Handling inbound and outbound calls.</li><li>
Responding to customer inquiries and requests professionally.</li><li>
Delivering excellent customer service to meet performance goals.</li></ul><div></div><div><b><br>
What We Offer:</b></div><ul><li>
Competitive salary and performance bonuses.</li><li>
A professional and supportive work environment.</li><li>
Opportunities for growth and career advancement.</li></ul><div></div><div><b><br>
Requirements:</b></div><ul><li>
Korean in professional level.</li><li>
Proficiency in English (professional working level).</li><li>
Preferably residing in Istanbul with a residence permit.</li></ul><div></div><div><b><br>
Qualifications:</b></div><ul><li>
Language proficiencies.</li><li>
Customer satisfaction and solution-oriented approach.</li><li>
Strong communication skills and preference for teamwork.</li><li>
Proficiency in MS Office.</li><li>
Previous experience in customer support is a plus.</li></ul><div></div><div><br>
We will provide more details about the position during the interview process.</div><div></div><div><b><br>
Learn more about us:</b></div><div>
Visit our website: https://lavixo.com/</div><div></div><div><br>
Join our team and become part of a leading company in customer service excellence!</div><div><br>
<b>
Biz Kimiz?</b></div><div>
2011 y&#305;l&#305; itibariyle Ukrayna&rsquo;da ve 2019 y&#305;l&#305; itibariyle &#304;stanbul/Sar&#305;yer&rsquo;de bulunan ofisimizde online finans alan&#305;nda m&uuml;&#351;terilerimize destek hizmeti vermekteyiz.Herg&uuml;n 200&rsquo;den fazla &ccedil;al&#305;&#351;an&#305;m&#305;z ilgili dilde m&uuml;&#351;terilerimizi arayarak onlara ihtiya&ccedil;lar&#305; do&#287;rultusunda m&uuml;&#351;teri deste&#287;i hizmeti sa&#287;lamaktad&#305;r.<br>
<br>
M&uuml;&#351;terilerimizin beklentilerini nitelikli hizmetle kar&#351;&#305;lamak &ouml;nceli&#287;imizdir. Hizmet kalitemizi s&uuml;rekli geli&#351;tirmek i&ccedil;in teknolojik altyap&#305;m&#305;z&#305; &uuml;st&uuml;n tutmaya ve donan&#305;ml&#305; insan kayna&#287;&#305;m&#305;z&#305; verimli kullanmaya &ouml;zen g&ouml;steririz.<br>
LAVIXO b&uuml;nyesinde ki&#351;ilerin cinsiyetine, etnik k&ouml;kenine, &#305;rk&#305;na, rengine, milliyetine, ekonomik durumuna, siyasi d&uuml;&#351;&uuml;ncesine, dinine ve di&#287;er inan&#305;&#351;lar&#305;na ili&#351;kin ayr&#305;mc&#305;l&#305;k yap&#305;lamaz. &#304;&#351;e al&#305;mlarda ve terfilerde, sa&#287;lanan &ccedil;al&#305;&#351;ma ko&#351;ullar&#305;nda, m&uuml;&#351;terilerle olan t&uuml;m ili&#351;kilerde bu anlay&#305;&#351; ge&ccedil;erlidir. Faaliyetlerimiz &ccedil;er&ccedil;evesinde hangi ortamda bulunursak bulunal&#305;m, ki&#351;i hak ve &ouml;zg&uuml;rl&uuml;klerine sayg&#305; duyar, inan&#305;r ve destekleriz.</div><div><br>
<b>
Biz Kimiz?</b></div><div>
2011 y&#305;l&#305; itibariyle Ukrayna&rsquo;da ve 2019 y&#305;l&#305; itibariyle &#304;stanbul/Sar&#305;yer&rsquo;de bulunan ofisimizde online finans alan&#305;nda m&uuml;&#351;terilerimize destek hizmeti vermekteyiz.Herg&uuml;n 200&rsquo;den fazla &ccedil;al&#305;&#351;an&#305;m&#305;z ilgili dilde m&uuml;&#351;terilerimizi arayarak onlara ihtiya&ccedil;lar&#305; do&#287;rultusunda m&uuml;&#351;teri deste&#287;i hizmeti sa&#287;lamaktad&#305;r.<br>
<br>
M&uuml;&#351;terilerimizin beklentilerini nitelikli hizmetle kar&#351;&#305;lamak &ouml;nceli&#287;imizdir. Hizmet kalitemizi s&uuml;rekli geli&#351;tirmek i&ccedil;in teknolojik altyap&#305;m&#305;z&#305; &uuml;st&uuml;n tutmaya ve donan&#305;ml&#305; insan kayna&#287;&#305;m&#305;z&#305; verimli kullanmaya &ouml;zen g&ouml;steririz.<br>
LAVIXO b&uuml;nyesinde ki&#351;ilerin cinsiyetine, etnik k&ouml;kenine, &#305;rk&#305;na, rengine, milliyetine, ekonomik durumuna, siyasi d&uuml;&#351;&uuml;ncesine, dinine ve di&#287;er inan&#305;&#351;lar&#305;na ili&#351;kin ayr&#305;mc&#305;l&#305;k yap&#305;lamaz. &#304;&#351;e al&#305;mlarda ve terfilerde, sa&#287;lanan &ccedil;al&#305;&#351;ma ko&#351;ullar&#305;nda, m&uuml;&#351;terilerle olan t&uuml;m ili&#351;kilerde bu anlay&#305;&#351; ge&ccedil;erlidir. Faaliyetlerimiz &ccedil;er&ccedil;evesinde hangi ortamda bulunursak bulunal&#305;m, ki&#351;i hak ve &ouml;zg&uuml;rl&uuml;klerine sayg&#305; duyar, inan&#305;r ve destekleriz.</div><br>
<b>
About Lavixo:</b><p><br>
2011 y&#305;l&#305; itibariyle Ukrayna&rsquo;da ve 2019 y&#305;l&#305; itibariyle &#304;stanbul/Sar&#305;yer&rsquo;de bulunan ofisimizde online finans alan&#305;nda m&uuml;&#351;terilerimize destek hizmeti vermekteyiz.Herg&uuml;n 200&rsquo;den fazla &ccedil;al&#305;&#351;an&#305;m&#305;z ilgili dilde m&uuml;&#351;terilerimizi arayarak onlara ihtiya&ccedil;lar&#305; do&#287;rultusunda m&uuml;&#351;teri deste&#287;i hizmeti sa&#287;lamaktad&#305;r. M&uuml;&#351;terilerimizin beklentilerini nitelikli hizmetle kar&#351;&#305;lamak &ouml;nceli&#287;imizdir. Hizmet kalitemizi s&uuml;rekli geli&#351;tirmek i&ccedil;in teknolojik altyap&#305;m&#305;z&#305; &uuml;st&uuml;n tutmaya ve donan&#305;ml&#305; insan kayna&#287;&#305;m&#305;z&#305; verimli kullanmaya &ouml;zen g&ouml;steririz. LAVIXO b&uuml;nyesinde ki&#351;ilerin cinsiyetine, etnik k&ouml;kenine, &#305;rk&#305;na, rengine, milliyetine, ekonomik durumuna, siyasi d&uuml;&#351;&uuml;ncesine, dinine ve di&#287;er inan&#305;&#351;lar&#305;na ili&#351;kin ayr&#305;mc&#305;l&#305;k yap&#305;lamaz. &#304;&#351;e al&#305;mlarda ve terfilerde, sa&#287;lanan &ccedil;al&#305;&#351;ma ko&#351;ullar&#305;nda, m&uuml;&#351;terilerle olan t&uuml;m ili&#351;kilerde bu anlay&#305;&#351; ge&ccedil;erlidir. Faaliyetlerimiz &ccedil;er&ccedil;evesinde hangi ortamda bulunursak bulunal&#305;m, ki&#351;i hak ve &ouml;zg&uuml;rl&uuml;klerine sayg&#305; duyar, inan&#305;r ve destekleriz.</p></div>

English Speaking Sales Representative

Canon

<div><p>Meeting device failure calls (phone and e-mail) from the customers, calling back the missed calls and to providing remote technical support.</p></div>
<br><div><p>At Canon Eurasia, we are part of Canon Inc.&rsquo;s EMEA network, operating in T&uuml;rkiye to deliver world-class imaging solutions &ndash; from iconic cameras to professional printers. Guided by our Kyosei philosophy, meaning &ldquo;living and working together for the common good,&rdquo; we create meaningful value for our employees, customers, and communities.
<br>
<br>
For over 80 years, Canon has inspired people to explore and push the boundaries of imaging. At Canon Eurasia, we continue this journey by combining innovation with purpose &ndash; offering multiple imaging solutions for every vision, every need, and every possibility.
<br>
<br>
Why Join Canon Eurasia?
<br>
Hybrid Working - Two days a week from the office. We have adopted a hybrid working style for our employees to encourage work-life balance. Diversity - We are an organization that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
<br>
Health &amp; Wellbeing - Partnership with a wellness business partner to support our employees&rsquo; wellbeing with the opportunity to have sessions with private fitness trainers, psychologists, and dietitians.
<br>
Assertive Leave Types - Our employees benefit from meaningful and empowering leave rights that support both personal wellbeing and social responsibility, such as First-Year at Canon Leave, Social Friday Leave, Birthday Leave, Volunteer Leave, Graduation &amp; Report Card Day Leave, First Day of School Leave, Paid Maternity and Paternity Leave, and Paid Military Service Leave.
<br>
Some other Benefits - Bonus Payment, Canon Awards, Discount on Canon products, Special Day Gifts etc.
<br>
<br>
If you&rsquo;re visionary, innovative, and ready to make an impact &ndash; we&rsquo;d love to hear from you.</p></div>
<br><div><p>Relevant recognized formal qualifications (university level)
<br>
Minimum of 2 years&rsquo; experience in a similar role
<br>
Background and knowledge of web, search engines, operating systems, common technology, and printing systems
<br>
Preferably have technical knowledge about printers and scanners
<br>
Familiarity with MS Office applications, i.e., Word, Excel, PowerPoint
<br>
Minimum intermediate level of written and spoken English communications
<br>
Good communication skills
<br>
Customer oriented
<br>
Ability to work independently
<br>
The ability to work as part of a team
<br>
Problem solver and willing to work in a dynamic environment doing a variety of tasks</p></div>
<br><div><ul><li>Determining if any needs for workshop service
</li><li>Simultaneous entry of call records into the service system
</li><li>Getting information from support specialists for unresolved issues
</li><li>Supporting customers with remote connection software when needed
</li><li>Adding information to the database about common problems
</li><li>Having up-to-date knowledge about new technology and products
</li><li>Communicating accurately, effectively, and positively with the customer</li></ul></div>

B2C Customer Support Agent

Vodafone

<div>
 <strong>
  Join Us
  <br/>
  <br/>
 </strong>
 At Vodafone, we&rsquo;re not just shaping the future of connectivity for our customers &ndash; we&rsquo;re shaping the future for everyone who joins our team. When you work with us, you&rsquo;re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.
 <br/>
 <br/>
 <strong>
  What You&rsquo;ll Do
  <br/>
  <br/>
 </strong>
 Portf&ouml;y&uuml;nde yer alan mobil ve fixed m&uuml;&scedil;terilere ait &ccedil;a&gbreve;r&inodot;lar&inodot; ve e-mailleri kar&scedil;&inodot;lamak.
 <br/>
 <br/>
 M&uuml;&scedil;terinin bilgi, i&scedil;lem ve &scedil;ikayet taleplerini kar&scedil;&inodot;lamak. &Idot;lk kontakta &ccedil;&ouml;z&uuml;mlenemeyen &scedil;ikayet ve taleplerin takibi i&ccedil;in gerekli aksiyonlar&inodot; almak ve ilgili ekiplere y&ouml;nlendirmek. Kay&inodot;tlar&inodot;n hedeflenen s&uuml;relerde &ccedil;&ouml;z&uuml;mlenmesini sa&gbreve;lamak.Outbound &ccedil;a&gbreve;r&inodot; ile d&uuml;zenli olarak
 <br/>
 <br/>
 Fatura analizleri, tarife detaylar&inodot; ve kampanyalara y&ouml;nelik raporlarla desteklenen m&uuml;&scedil;teri ziyaretlerini ger&ccedil;ekle&scedil;tirmek. &Ouml;zellikle retention d&ouml;nemlerinde Sat&inodot;&scedil; Y&ouml;neticisinin m&uuml;&scedil;teri ziyaretlerine kat&inodot;lmak.
 <br/>
 <br/>
 Outbound &ccedil;a&gbreve;r&inodot; veya mail yoluyla ile d&uuml;zenli olarak &ldquo;healthcheck&rdquo; ve &ldquo;bor&ccedil; hat&inodot;rlatma&rdquo; &ccedil;a&gbreve;r&inodot;s&inodot; yapmak.
 <br/>
 <br/>
 Operasyonel olarak yeni devreye giren, de&gbreve;i&scedil;en her t&uuml;rl&uuml; s&uuml;re&ccedil;, bilgi, uygulama de&gbreve;i&scedil;ikliklerini takip etmek ve uygulamak. Atlas bilgi platformunu yerinde ve do&gbreve;ru bir &scedil;ekilde takip etmek. Eksikler ve yanl&inodot;&scedil;larla ilgili geribildirim vermek.
 <br/>
 <br/>
 Hizmet kalitesini art&inodot;rmak ve m&uuml;&scedil;teri memnuniyetini maksimize etmek amac&inodot;yla potansiyel problem veya memnuniyetsizlikler ve potansiyel f&inodot;rsatlar&inodot; &ouml;ng&ouml;rerek y&ouml;netim ekibine geribildirim vermek.
 <br/>
 <br/>
 Mail ve outbound &ccedil;a&gbreve;r&inodot; yoluyla Metro Ethernet/ RadioLink/Bulk &amp; Fast Sms &uuml;r&uuml;nlerini m&uuml;&scedil;teriye tan&inodot;tmak ve Sat&inodot;&scedil; Y&ouml;neticisine lead indirmek. Bu kapsamda Red Crm&rsquo;i aktif olarak kullanmak.
 <br/>
 <br/>
 Eksik evrak takibi yaparak evraklar&inodot;n tamamlanmas&inodot;n&inodot; sa&gbreve;lamak
 <br/>
 <br/>
 &Scedil;irket, departman politika ve prosed&uuml;rlerini takip edilmesi ve uygulanmas&inodot;
 <br/>
 <br/>
 Voluntary churn&uuml;m&uuml;z&uuml; d&uuml;&scedil;&uuml;rmek amac&inodot;yla hatlar&inodot;n&inodot; kapatmak isteyen m&uuml;&scedil;terilere uygun arg&uuml;manlar&inodot; sunarak hatlar&inodot;n&inodot; aktif durumda tutmalar&inodot;n&inodot; sa&gbreve;lamak
 <br/>
 <br/>
 BTK, WEB BTK, CEO Office, Sosyal Medya, Resmi Yaz&inodot;lar &uuml;zerinden gelen &scedil;ikayetlerinin hedeflere uygun &scedil;ekilde &ccedil;&ouml;z&uuml;mlenmesini sa&gbreve;lamak
 <br/>
 <br/>
 <strong>
  Who You Are
  <br/>
  <br/>
 </strong>
 Y&uuml;sek Okul / &Uuml;niversite Mezunu
 <br/>
 <br/>
 G&uuml;&ccedil;l&uuml; analiz ve raporlama becerisine sahip
 <br/>
 <br/>
 Etkin sunum haz&inodot;rlama becerilerine sahip
 <br/>
 <br/>
 Koordinasyon yetene&gbreve;i g&uuml;&ccedil;l&uuml;
 <br/>
 <br/>
 Analitik d&uuml;&scedil;&uuml;nebilen
 <br/>
 <br/>
 G&uuml;&ccedil;l&uuml; ileti&scedil;im yetkinliklerine sahip
 <br/>
 <br/>
 MS Ofis programlar&inodot;n&inodot; ileri seviyede kullanabilen
 <br/>
 <br/>
 <strong>
  Not a perfect fit?
  <br/>
  <br/>
 </strong>
 Worried that you don&rsquo;t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you&rsquo;re excited about this role but your experience doesn&rsquo;t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.
 <br/>
 <br/>
 <strong>
  What's In It For You
  <br/>
  <br/>
 </strong>
 We like to keep them flexible:
 <br/>
 <br/>
 <ul>
  <li>
   Vflexy: Flexible Benefits Program
  </li>
  <li>
   Hybrid working kit
  </li>
  <li>
   Ergonomic kit allowance
  </li>
  <li>
   Digital meal voucher
  </li>
  <li>
   Flexible transportation allowance
  </li>
  <li>
   Employee assistance hotline &amp; counselling
  </li>
  <li>
   Comprehensive and flexible private health insurance
  </li>
  <li>
   Discounted price deals for wide range of products &amp; services
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Plus, plenty more to enjoy!If you want to know more about us and what we do, then visit our website: www.vodafone.com.tr
 <br/>
 <br/>
 https://www.vodafone.com.tr/insan-kaynaklari
 <br/>
 <br/>
 Instagram: https://www.instagram.com/vodafonekariyer/
 <br/>
 <br/>
 Youtube: https://www.youtube.com/user/VFTurkiye
 <br/>
 <br/>
 Data Privacy
 <br/>
 <br/>
 By applying for this job, you accept the Vodafone Privacy Policy. Please visit Privacy Policy web page at https://careers.vodafone.com/privacy-policy/turkey/ for further details.
 <br/>
 <br/>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.
 <br/>
 <br/>
 Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.
 <br/>
 <br/>
 If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.
 <br/>
 <br/>
 Together we can.
</div>


Corporate Customer Consultant

OUNO BILIŞIM DAĞITIM A.Ş.

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><div>
Ouno Teknik Servis Hizmetleri A.&#350;. olarak cep telefonu, tablet, giyilebilir teknolojiler ve ak&#305;ll&#305; ev &uuml;r&uuml;nleri sekt&ouml;rlerinde faliyet g&ouml;steren 30 dan fazla global markaya yetkili teknik servis hizmeti veren firmam&#305;z&#305;n dinamik ve h&#305;zla b&uuml;y&uuml;yen ekibine kat&#305;lmak &uuml;zere, m&uuml;&#351;teri hizmetleri konusunda deneyimli, ileti&#351;im becerileri g&uuml;&ccedil;l&uuml;, problem &ccedil;&ouml;zme yetene&#287;i olan &Ccedil;a&#287;r&#305; Merkezi Eleman&#305; aray&#305;&#351;&#305;m&#305;z mevcuttur.<br>
<br>
<b>&Ouml;nemli Bilgi:</b> &Ccedil;a&#287;r&#305; merkezimiz grup &#351;irketlerimize personel yeti&#351;tiren bir okul gibi &ccedil;al&#305;&#351;maktad&#305;r. &Ccedil;al&#305;&#351;kan, yetenekli ve gelecek vaat eden adaylar i&ccedil;in b&uuml;y&uuml;k bir f&#305;rsatt&#305;r.&#304;&#351; Tan&#305;m&#305;;<br>
<br>
<ul><li>Firmam&#305;z&#305;n<b> TEPE&Ouml;REN / TUZLA</b> lokasyonu i&ccedil;in,</li><li>M&uuml;&#351;teri sorular&#305;n&#305;, &#351;ikayetlerini ve sipari&#351;lerini telefon ve e-posta yoluyla yan&#305;tlamak,</li><li>M&uuml;&#351;teri memnuniyetini sa&#287;lamak ve m&uuml;&#351;teri ili&#351;kilerini y&ouml;netmek,</li><li>M&uuml;&#351;teri verilerini ve etkile&#351;imlerini do&#287;ru bir &#351;ekilde izlemek ve g&uuml;ncellemek,</li><li>&Uuml;r&uuml;n ve hizmet bilgilerini sa&#287;lamak ve m&uuml;&#351;terilere yard&#305;mc&#305; olmak,</li><li>M&uuml;&#351;teri geri bildirimlerini toplamak ve raporlamak,</li></ul></div><h2 class="jobSectionHeader"><b>
Aranan Nitelikler</b></h2><div>
- En az lise mezunu,- MS Office Programlar&#305;na hakim,<br>
<ul><li>Geli&#351;mi&#351; ileti&#351;im becerilerine ve ikna kabiliyetine sahip,</li><li>M&uuml;&#351;teri hizmetlerine y&ouml;nelik tutku ve motivasyon sahibi,</li><li>&Ccedil;&ouml;z&uuml;m odakl&#305; ve ekip &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n,</li><li>Erkek adaylar i&ccedil;in askerlik hizmetini tamamlam&#305;&#351; ya da en az 2 y&#305;l tecilli,</li><li>Anadolu yakas&#305;nda ikamet eden &ccedil;al&#305;&#351;ma arkada&#351;lar&#305; aramaktay&#305;z, personel servisimiz bulunmaktad&#305;r.</li></ul></div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>&Ccedil;a&#287;r&#305; Merkezi Eleman&#305;
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Telekom&uuml;nikasyon
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>&Ccedil;a&#287;r&#305; Merkezi
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Eleman
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>&#304;stanbul Anadolu Yakas&#305; Tuzla
<p>Tepe&ouml;ren, Tuzla/&#304;stanbul</p>
<ul><div>Toplu Ta&#351;&#305;maya Eri&#351;im</div></ul>
</div></div><div><p><b>Deneyim</b></p>
<div>:</div>
<div>3-15 y&#305;l
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>27.10.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>24.12.2025</div></div></ul></div>

Çağrı Merkezi Elemanı-TUZLA

Roka Recruitment

<p>Job Opportunity!</p><p>Call Center Agents (English, Japanese, Korean, German, Bengali, Portuguese)<br/>Location: Istanbul, Turkey</p><p>About Us:<br/>Roka Group is a well-established company in Istanbul with years of experience in providing professional customer service solutions. We are currently seeking Call Center Agents who are fluent preferred languages to join our dynamic team.<br/>Job Description:</p><p>As a Call Center Agent at Roka Group, you will be responsible for:<br/>Handling inbound and outbound calls.<br/>Responding to customer inquiries and requests professionally.<br/>Delivering excellent customer service to meet performance goals.</p><p>What We Offer:<br/>Competitive salary and performance bonuses.<br/>A professional and supportive work environment.<br/>Opportunities for growth and career advancement.</p><p>Requirements:<br/>Fluency in one of the languages: Hindi, Japanese, Korean, German, Benglai (native level preferred).<br/>Proficiency in English (professional working level).<br/>Preferably residing in Istanbul with a valid work/residence permit.</p><p>How to Apply:<br/>If you meet the above requirements, we&rsquo;d love to hear from you! Please send us your:<br/>Contact information (phone number and email).<br/>CV (resume).<br/>We will provide more details about the position during the interview process.</p><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p><p>Maa&#351;: 38.000,00TRY - 70.000,00TRY ayl&#305;k</p>

Sales Representative

Luxoft

<div>
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  <strong>
   Project description
  </strong>
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  We are seeking a Palantir Foundry &amp; AIP Engineer with hands-on experience across the full Foundry ecosystem and Palantir's Artificial Intelligence Platform (AIP). This role goes beyond data engineering: you will design, build, and operationalize AI-powered workflows, agents, and applications that drive tangible business outcomes. The ideal candidate is a self-starter, able to translate complex business needs into scalable technical solutions, and confident working directly with stakeholders to maximize the value of Foundry and AIP.
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  <strong>
   Responsibilities
  </strong>
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  Data &amp; Workflow Engineering: Design, develop, and maintain scalable pipelines, transformations, and applications within Palantir Foundry.
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  AIP &amp; AI Enablement:
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  Support the design and deployment of AIP use cases such as copilots, retrieval workflows, and decision-support agents.
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  Ground agents and logic flows using RAG (retrieval&hyphen;augmented generation) by connecting to relevant data sources, embedding/vector search, ontology content.
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  Use Ontology-Augmented Generation (OAG) when needed: operational decision making where logic, data, actions and relationships are embedded in the Ontology.
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  Collaborate with senior engineers on agent design, instructions, and evaluation using AIP's native features.
 </p>
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  End-to-End Delivery: Work with stakeholders to capture requirements, design solutions, and deliver working applications.
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  User Engagement: Provide training and support for business teams adopting Foundry and AIP.
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  Governance &amp; Trust: Ensure solutions meet standards for data quality, governance, and responsible use of AI.
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  Continuous Improvement: Identify opportunities to expand AIP adoption and improve workflow automation.
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  <strong>
   Skills
  </strong>
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  Must have
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  Required Qualifications:
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  10+ years of overall experience as a Data and AI Engineer;
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  2+ years of professional experience with the Palantir Foundry ecosystem (data integration, ontology, pipelines, applications).
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  Strong technical skills in Python, PySpark, SQL, and data modelling.
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  Practical experience using or supporting AIP features such as RAG workflows, copilots, or agent-based applications.
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  Ability to work independently and engage directly with non-technical business users.
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  Strong problem-solving mindset and ownership of delivery.
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  Preferred Qualifications:
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  Familiarity with AIP Agent Studio concepts (agents, instructions, tools, testing).
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  Exposure to AIP Evals and evaluation/test-driven approaches.
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  Experience with integration patterns (APIs, MCP, cloud services).
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  Consulting or applied AI/ML background.
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  Experience in Abu Dhabi or the broader MENA region.
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</div>


Palantir Foundry Engineer

Delivery Hero

<div><b>Company Description</b><p><br>
Delivery Hero is present in 70+ countries across four continents and is on a mission to deliver anything, straight to customers&rsquo; doors. The company started as a food delivery service in 2011 and today runs its own delivery platform on four continents. As a part of its Global Tech Hub strategy, Delivery Hero centralized its product and technology teams and officially launched the 4th Tech Hub in T&uuml;rkiye in 2022. Created in T&uuml;rkiye with a view to serving the platforms operating within Delivery Hero, the Delivery Hero Tech Hub is among the largest technology hubs operating within Delivery Hero.</p><b><br>
Job Description</b><p><br>
The Manager of BPO - EU role will be accountable for the success of the EU BPO network service delivery. This role is the selection of the Partners that provide our service, ensuring we have contracts that outline the parameters of our delivery, and ensuring the ongoing positive relationships with our Partners and internal stakeholders. All of these requirements must fit within our financial requirements and continue to provide excellent outcomes for our customers, riders, and vendors. Manages a team of Vendor Managers that connect internal Marketplace teams with the Partners through ongoing governance. This is a senior position, requiring deep knowledge of the outsourcing space, excellent communication skills, and proficiency in experience and financial oversight of large scale delivery systems. You will be the individual ultimately accountable for outsourcing delivery in EU.<br>
</p><p><b>Key Responsibilities:</b></p><ul><li><p>
Build and maintain the Partner &ldquo;footprint&rdquo; in the EU, ensuring we have a network of providers that can meet all needed agent profiles and total volumes. This network should have 100% attainment of the capacity requirements each month measured by delivered hours against requested hours.</p></li><li><p>
Ensure all Partners within this footprint are compliant on a contractual basis. Current, active agreements that meet the Pandora standards and maintain the account relationships to predict and project impact of upcoming contractual changes to overall cost and allocations</p></li><li><p>
Accountable for the overall CSAT and QA for BPO Partners ensuring Pandora process/ policy is applied properly, agents are trained and compliant, and customer experience feedback on product enhancements, policy feedback, and contact drivers are relayed back into the corresponding internal Pandora owners</p></li><li><p>
Accountable for the financial oversight of the BPO network in the EU. This includes hitting targets on overall cost, costs per contact, and agent pricing. Knowing the market rates, skills, and language proficiency possible on a global scale within Partners</p></li><li><p>
Manages a team of people, ensuring they understand mandate and deliverables, are empowered to deliver, develop their skills, and receive performance feedback. Ensures this internal team accurately reflects the amount of headcount needed to maintain the high performance of the network</p></li><li><p>
Ensuring ongoing relationships with internal teams specialized on Market knowledge and function execution is translated into the best agents and profiles within the Partner network. Helps to establish process and workflow to ensure BPO Partners can handle change control and link contact/ customer information back for improvements</p></li><li><p>
Validate Partner invoices and ensures payment, overall tracking against forecasts, and is competitive for the market. Strategically plans longer term how to manage this footprint and allocations to ensure we cover business needs while also rewarding Partners that provide the best overall value of service</p></li><li><p>
Be a leader for BPO network in the EU, engaging with executives and driving strategy across Service and CX inclusive of our WFM, Enablement, Center of Excellence (COE), Vendor Operations, Marketplace, Opex, and Transformational teams</p></li></ul><b><br>
Qualifications</b><ul><li><p><br>
Minimum 8 years of proven experience managing BPO vendor delivery with multiple partner relationships. This is metrics, costs, relationship, footprint, and employee satisfaction</p></li><li><p>
Deep knowledge of BPO networks, providers, and contacts through the EU</p></li><li><p>
Able to set strategy, building an EU network able to meet multiple services, multiple languages, and scaling capacity with no problems</p></li><li><p>
Experience with BPO contracts, Purchase Orders, Invoices, and payment processes for third party vendors.</p></li><li><p>
Strong understanding of BPO networks, including outsourcing terms, SLA&rsquo;s, performance metrics, penalties, account management, and standard contact center terminology</p></li><li><p>
Proficient in analyzing pricing models in global markets and projecting financial impacts</p></li><li><p>
Excellent communication and presentation abilities, with the capacity to influence internal stakeholders and external partners.</p></li></ul><b><br>
Additional Information</b><div></div><p><br>
Your rights arising from the processing of your personal data, within the scope of the Law on the Protection of personal data. You can find detailed information on the page of our Clarification Text via this link.</p></div>

BPO Manager - Europe

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