customer care specialist, operations Jobs in Istanbul

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customer service specialist Jobs in Istanbul

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b2c customer support agent

Canon

<div>Meeting device failure calls (phone and e-mail) from the customers, calling back the missed calls and to providing remote technical support.</div>
 <div>At Canon Eurasia, we are part of Canon Inc.&rsquo;s EMEA network, operating in T&uuml;rkiye to deliver world-class imaging solutions &ndash; from iconic cameras to professional printers. Guided by our Kyosei philosophy, meaning &ldquo;living and working together for the common good,&rdquo; we create meaningful value for our employees, customers, and communities.
 
 
For over 80 years, Canon has inspired people to explore and push the boundaries of imaging. At Canon Eurasia, we continue this journey by combining innovation with purpose &ndash; offering multiple imaging solutions for every vision, every need, and every possibility.
 
 
Why Join Canon Eurasia?
 
Hybrid Working - Two days a week from the office. We have adopted a hybrid working style for our employees to encourage work-life balance. Diversity - We are an organization that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
 
Health &amp; Wellbeing - Partnership with a wellness business partner to support our employees&rsquo; wellbeing with the opportunity to have sessions with private fitness trainers, psychologists, and dietitians.
 
Assertive Leave Types - Our employees benefit from meaningful and empowering leave rights that support both personal wellbeing and social responsibility, such as First-Year at Canon Leave, Social Friday Leave, Birthday Leave, Volunteer Leave, Graduation &amp; Report Card Day Leave, First Day of School Leave, Paid Maternity and Paternity Leave, and Paid Military Service Leave.
 
Some other Benefits - Bonus Payment, Canon Awards, Discount on Canon products, Special Day Gifts etc.
 
 
If you&rsquo;re visionary, innovative, and ready to make an impact &ndash; we&rsquo;d love to hear from you.</div>
 <div>Relevant recognized formal qualifications (university level)
 
Minimum of 2 years&rsquo; experience in a similar role
 
Background and knowledge of web, search engines, operating systems, common technology, and printing systems
 
Preferably have technical knowledge about printers and scanners
 
Familiarity with MS Office applications, i.e., Word, Excel, PowerPoint
 
Minimum intermediate level of written and spoken English communications
 
Good communication skills
 
Customer oriented
 
Ability to work independently
 
The ability to work as part of a team
 
Problem solver and willing to work in a dynamic environment doing a variety of tasks</div>
 <div><ul><li>Determining if any needs for workshop service
</li><li>Simultaneous entry of call records into the service system
</li><li>Getting information from support specialists for unresolved issues
</li><li>Supporting customers with remote connection software when needed
</li><li>Adding information to the database about common problems
</li><li>Having up-to-date knowledge about new technology and products
</li><li>Communicating accurately, effectively, and positively with the customer</li></ul></div>

B2C Customer Support Agent

51Talks Headquarters

Company Details&#65306; About us: Established in 2011, 51Talk is a global EdTech leader and NYSE-listed multinational company. We provide English E-learning platform to children.Working Hours: 11:30 - 19:30 (Monday - Friday) 11:00 - 15:00 (Saturday)Address: Royal Plaza, G&ouml;ztepe, 34730 Kad&#305;k&ouml;y/&#304;stanbulResponsibilities: - Lead and motivate the telesales team to achieve sales targets and KPIs. - Develop and implement effective sales strategies and tactics to maximize sales opportunities. - Monitor team performance and provide coaching, training, and feedback to improve performance. - Set clear sales objectives and goals for the team and individuals. - Conduct regular performance evaluations and performance reviews. - Analyze sales data and trends to identify areas for improvement and opportunities for growth. - Collaborate with other departments, such as marketing and product development, to support sales efforts and meet customer needs. - Ensure compliance with company policies and procedures. Requirements: - At least 5 years of sales experience, preferably from telesales and B2C industry. - Proven experience of team management. - Strong leadership and management skills. - Excellent communication and interpersonal skills. - Ability to motivate and inspire team members. - Analytical mindset with the ability to analyze sales data and trends. - Ability to thrive in a fast-paced, dynamic environment. - Proficient in English language.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Ula&#351;&#305;m/Ta&#351;&#305;nma &#304;mkan&#305;:<ul><li>istanbul'da: &#304;&#351;e ula&#351;&#305;m imkan&#305; olmas&#305; veya &ccedil;al&#305;&#351;maya ba&#351;lamadan &ouml;nce ta&#351;&#305;nmay&#305; planl&#305;yor olmas&#305; gerekir (Tercih edilir)</li></ul>Deneyim:<ul><li>B2C sat&#305;&#351;: 5 y&#305;l (Zorunlu)</li><li>Tak&#305;m y&ouml;netimi: 2 y&#305;l (Zorunlu)</li></ul>Dil:<ul><li>&#304;ngilizce (Zorunlu)</li></ul>Lisans/Sertifika:<ul><li>Lisans (Zorunlu)</li></ul>

Telesatış Yöneticisi

Arçelik Türkiye

<div>
 
 
 What awaits you in this role?
 
 
 
 
 
 
 
 
 
 You will take an active role in shaping the digital experience of
 
 Ar&ccedil;elik&rsquo;s Oliz mobile app
 
 , ensuring seamless integration between commerce, loyalty, and customer engagement journeys.
 
 
 We are looking for a passionate
 
 Lead - B2C Commerce IT Business Analyst
 
 who will join our team at
 
 Transformation&amp;Alternative Sales Channels Directorate
 
 .
 
 
 
 
 <ul>
 <li>
 Gather and identify detailed business requirements from various stakeholders and translate them into actionable user stories and maintain a prioritized, value-driven product backlog,
 </li>
 <li>
 Actively engage with internal and external stakeholders to manage conflicting requests and ensure continuous alignment on priorities,
 </li>
 <li>
 Collaborate with architects, developers and designers in the definition of technical solutions,
 </li>
 <li>
 Review and interpret API documentation; engage in technical discussions with technical teams, knowledge about API testing tools (i.e., Postman),
 </li>
 <li>
 Participate in all stages of the product lifecycle, including software development, integration and UAT testing,
 </li>
 <li>
 Support cross-functional projects focused on high priority strategic initiatives,
 </li>
 <li>
 Ensure appropriate use of IT project management tools, governance, processes, policies and methodologies,
 </li>
 <li>
 Track project progress, ensuring timely delivery,
 </li>
 <li>
 Research the latest digital trends, best practives and technologies,
 </li>
 <li>
 Demonstrate a proactive eagerness to learn and adapt to new applications within the ecommerce ecosystem
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 The position is located in
 
 Kad&inodot;k&ouml;y,&Idot;stanbul.
 
 
 
 
 
 
 
 
 
 
 
 
 
 How do we describe the perfect match?
 
 
 
 
 
 <ul>
 <li>
 Bachelor's Degree in Engineering (Computer Science, Industrial Engineering, Business Information Systems or closely related field in Engineering),
 </li>
 <li>
 5+ years of experience as Business or System Analyst in IT (
 
 B2C Commerce and Mobile App know-how
 
 is a must),
 </li>
 <li>
 Expertise in business processes and functionalities in Commerce domain (e.g., customer loyalty management, customer services, cross-company promotion management, e-commerce B2C order management, etc.),
 </li>
 <li>
 Solid knowledge of mobile app development technologies (Flutter, React Native) and platforms (iOS, Android),
 </li>
 <li>
 Strong understanding of digital marketing and user engagement platforms such as Firebase,Insider,
 </li>
 <li>
 Solid knowledge of digital technologies such as AI, cloud-based architecture, microservices, cybersecurity,
 </li>
 <li>
 Experience working with project management methodologies (Agile, Scrum, Kanban) and tools (Jira,Confluence),
 </li>
 <li>
 Proficiency in business process modeling and analysis tools,
 </li>
 <li>
 Demonstrated ability to rapidly acquire proficiency in new applications and technologies through proactive self-learning and adaptation,
 </li>
 <li>
 Strong leadership and communication skills
 </li>
 <li>
 Strong problem-solving and decision-making abilities with customer-centric approach,
 </li>
 <li>
 Ability to manage multiple tasks simultaneously, prioritize and escalate if necessary,
 </li>
 <li>
 Excellent verbal and written skills in English,
 </li>
 <li>
 Flexible and open to new perspectives and diversity,
 </li>
 <li>
 A great team player with a self-initiative mindset,
 </li>
 <li>
 Being open to communication is always our priority.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 
 
 We are an equal opportunity employer. All applicants will be considered for employment without attention to race, sex, colour, national or social origin, ethnicity, religion, age, pregnancy, disability, sexual orientation, gender identity and expression, marital status, or political opinion.
 
 
 
 
 
 
 At Beko, where it feels like home, we invite you to explore&hellip;
 
 
 <ul>
 <li>
 
 Professional Development:
 
 Access tailored opportunities through our global minds network.
 </li>
 <li>
 
 Global Community:
 
 Contribute to a community of like-minded individuals.
 </li>
 <li>
 
 Well-being:
 
 Enjoy holistic support in physical, mental, financial, career, social, and family wellness, including sports teams, hobby clubs, social activities, counselling, dietitian support, and more.
 </li>
 <li>
 
 Innovation Culture:
 
 Experience continual growth in our innovative environment.
 </li>
 <li>
 
 Leadership:
 
 Develop leadership skills at any level in our trusted lifestyle solutions environment.
 </li>
 <li>
 
 Flextra Benefits:
 
 Customize your benefits with our flexible program.
 </li>
 <li>
 
 Exclusive Discounts:
 
 Enjoy discounts on appliances and more via Ko&ccedil; Ailem Membership.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 Join the Beko Community to open a new chapter in your life journey, where growth, innovation, and personal fulfilment make it feels like home.
 
 
 
 
 
 Get to know us better through our company video!
 
 https://www.youtube.com/watch?v=uNkzSicIGaU
 
 
 
 
 
 
 Check out our latest stories and behind-the-scenes moments on Instagram: @lifeatbeko
 
 
 
</div>

Lead - B2C Commerce IT Business Analyst

Informa

<div>Company Description 
Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.
We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets. 
Job Description 
This role is based in our Nida Kule Esentepe, &#350;i&#351;li, &#304;stanbul, T&uuml;rkiye office.
Reports to: Sales Operations Manager - T&uuml;rkiye
The Role
As a Sales Operations Specialist, you'll provide critical support to sales teams selling across multiple regions, brands, and customer segments. This pivotal role offers an opportunity to contribute to our growing Sales Operations function by delivering structured sales administration, CRM support, data analysis, and reporting.
Key Responsibilities:
CRM Management<ul><li>
Manage Salesforce (CRM) updates with sales contracts and order processing</li><li>
Create and provide forms for sales, stand upsells, promotional opportunities, and contract creation</li><li>
Serve as a Salesforce subject matter expert for sales teams</li><li>
Support product setup across events, sponsorships, digital, and print offerings</li><li>
Develop tools to increase sales operations efficiency and effectiveness</li></ul>
Floor Plan Management<ul><li>
Ensure event floor plans remain current through consistent communication with Sales and Operations teams</li><li>
Handle drawing and editing responsibilities for floor plans</li></ul>
Sales Support<ul><li>
Assist with forecasting activities and prepare presentations for budget and strategy meetings</li><li>
Act as key liaison between Customer Service and Operations for customer data and floor plan queries</li><li>
Process complex contracts including Agent/Pavilion and Marketing Solutions agreements</li></ul> 

Qualifications 
Required Experience &amp; Skills<ul><li>
Bachelor's or Master's degree with 1-2 years of relevant professional experience</li><li>
Excellent verbal and written communication skills in English</li><li>
Proactive approach to identifying process improvements</li><li>
Self-motivated with strong organizational and time management abilities</li><li>
Confident personality with interpersonal skills and high enthusiasm</li><li>
Proven ability to work effectively under pressure</li><li>
Ability to handle and respond to internal customer queries professionally</li></ul>
Desired Experience<ul><li>
Experience working with Salesforce CRM</li><li>
Previous experience in the B2B/B2C events industry</li><li>
Familiarity with Expocad, A2Z or similar floor planning software</li></ul> 

Additional Information 
In support of the Turkish Governments initiative to increase the representation of disabled individuals in the workplace, we actively encourage and welcome applications from candidates that consider themselves to be disabled and/or are registered with ISKUR.
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here&rsquo;s some of what you can expect when you join us. But don&rsquo;t just take our word for it &ndash; see what our colleagues have to say at LifeAt.Informa.com.
Our benefits include:<ul><li>
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks</li><li>
Time out: Take up to four days per year to volunteer, plus a day off for your birthday!</li><li>
Broader impact: take up to four days per year to volunteer, with charity match funding available too</li><li>
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it&rsquo;s time for the next step, we encourage and support internal job moves</li><li>
Company funded private medical insurance</li><li>
A ShareMatch scheme that allows you to become an Informa shareholder from the start of your employment, and benefit from free matching shares</li><li>
Strong wellbeing support through EAP assistance, mental health first aiders, and access to health apps and more</li><li>
Recognition for great work, with global awards and kudos programmes</li><li>
As an international company, the chance to collaborate with teams around the world</li></ul>
We&rsquo;re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most &ndash; although not all &ndash; of the skills and experience listed, we welcome your application.
If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.</div>

Sales Operations Specialist

Customer Support Specialist

Greece WofSG

Contract duration 7 monthsMAIN FUNCTION To operate the Front Office and Information facility.JOB PURPOSE The principal function of Guest Service personnel is to receive Guests with a warm, friendly disposition, make them feel at ease, answer their questions, solve their problems immediately, or attend to their requests in a professional way. You are one of our most important elements in winning our Guests' enthusiasm to return to our ships. The Guest Service Agent must be able to do different types of financial transactions : Cash deposit in guest&rsquo;s account, credit card transactions and he/she is responsible of a cash float. KEY ACCOUNTABILITIES<ul><li>Provides information and general assistance to guests;</li><li>Answers phone calls and requests from guests;</li><li>Performs all necessary administrative tasks;</li><li>Manages a variety of financial transactions and is responsible of cash floats.</li><li>Proven ability to operate this focal-point area with tact and diplomacy.</li></ul>QUALIFICATIONS (skills, competencies, experience)<ul><li>Fluent English, oral and written and at least additional European languages (Italian, Portuguese, German, Spanish and French);</li><li>Experience as a receptionist;</li><li>Cruise industry experience is an advantage;</li><li>Proficient use of Microsoft Office and Publisher;Proven ability in the use of computers in a Windows-based environment (word, excel).</li><li>Excellent communication and customer care skills;</li><li>Problem solving skills;</li><li>Teamwork</li></ul>Job Type: Full-timePay: From 2,300.00TRY per monthExperience:<ul><li>Guest Service Agent: 1 year (Required)</li></ul>Language:<ul><li>English and German (Required)</li></ul>

Guest Servise Agent on cruise ships

Luxoft

<div>
 
 
 Project description
 
 
 
 We are seeking a Palantir Foundry &amp; AIP Engineer with hands-on experience across the full Foundry ecosystem and Palantir's Artificial Intelligence Platform (AIP). This role goes beyond data engineering: you will design, build, and operationalize AI-powered workflows, agents, and applications that drive tangible business outcomes. The ideal candidate is a self-starter, able to translate complex business needs into scalable technical solutions, and confident working directly with stakeholders to maximize the value of Foundry and AIP.
 
 
 
 Responsibilities
 
 
 
 Data &amp; Workflow Engineering: Design, develop, and maintain scalable pipelines, transformations, and applications within Palantir Foundry.
 
 
 AIP &amp; AI Enablement:
 
 
 Support the design and deployment of AIP use cases such as copilots, retrieval workflows, and decision-support agents.
 
 
 Ground agents and logic flows using RAG (retrieval&hyphen;augmented generation) by connecting to relevant data sources, embedding/vector search, ontology content.
 
 
 Use Ontology-Augmented Generation (OAG) when needed: operational decision making where logic, data, actions and relationships are embedded in the Ontology.
 
 
 Collaborate with senior engineers on agent design, instructions, and evaluation using AIP's native features.
 
 
 End-to-End Delivery: Work with stakeholders to capture requirements, design solutions, and deliver working applications.
 
 
 User Engagement: Provide training and support for business teams adopting Foundry and AIP.
 
 
 Governance &amp; Trust: Ensure solutions meet standards for data quality, governance, and responsible use of AI.
 
 
 Continuous Improvement: Identify opportunities to expand AIP adoption and improve workflow automation.
 
 
 
 Skills
 
 
 
 Must have
 
 
 Required Qualifications:
 
 
 10+ years of overall experience as a Data and AI Engineer;
 
 
 2+ years of professional experience with the Palantir Foundry ecosystem (data integration, ontology, pipelines, applications).
 
 
 Strong technical skills in Python, PySpark, SQL, and data modelling.
 
 
 Practical experience using or supporting AIP features such as RAG workflows, copilots, or agent-based applications.
 
 
 Ability to work independently and engage directly with non-technical business users.
 
 
 Strong problem-solving mindset and ownership of delivery.
 
 
 Preferred Qualifications:
 
 
 Familiarity with AIP Agent Studio concepts (agents, instructions, tools, testing).
 
 
 Exposure to AIP Evals and evaluation/test-driven approaches.
 
 
 Experience with integration patterns (APIs, MCP, cloud services).
 
 
 Consulting or applied AI/ML background.
 
 
 Experience in Abu Dhabi or the broader MENA region.
 
</div>

Palantir Foundry Engineer

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