customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer service specialist Jobs in Istanbul

customer service specialist

customer payment and credit services specialist Jobs in Istanbul

customer payment and credit services specialist

customer service professional Jobs in Istanbul

customer service professional

sales specialist

customer care assistant specialist

Nilfisk

<div><div>We are seeking a dedicated and customer-focused Customer Care Assistant Specialist to join our team. The role is responsible for providing excellent customer support through various channels, resolving issues promptly, and ensuring a positive customer experience.</div><div></div><div>
Key Responsibilities</div><ul><li><div>
Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner.</div></li><li><div>
Troubleshoot and resolve customer issues, escalating complex cases to higher-level support when necessary.</div></li><li><div>
Provide guidance and education to customers on product features, usage, and troubleshooting steps.</div></li><li><div>
Accurately document customer interactions and maintain updated records in the CRM system.</div></li><li><div>
Collect customer feedback and communicate insights to relevant departments to improve products and services.</div></li><li><div>
Maintain knowledge of company products, policies, and procedures to deliver effective solutions.</div></li><li><div>
Collaborate with cross-functional teams (sales, technical support, operations) to ensure seamless customer care.</div></li></ul><div></div><div>
Qualifications &amp; Skills</div><ul><li><div>
High school diploma or equivalent; a bachelor&rsquo;s degree is a plus.</div></li><li><div>
Proven experience in customer service, call centers, or related roles.</div></li><li><div>
Strong verbal and written communication skills.</div></li><li><div>
Proficiency with CRM systems (e.g., Salesforce, Zendesk, Freshdesk) and Microsoft Office/Google Workspace.</div></li><li><div>
Ability to multitask, prioritize, and manage time effectively.</div></li><li><div>
Strong problem-solving abilities with patience and empathy.</div></li><li><div>
Team player with a positive attitude and willingness to learn.</div></li></ul><div></div><div>
What We Offer</div><ul><li><div>
Competitive salary and benefits package.</div></li><li><div>
Opportunities for career growth and advancement.</div></li><li><div>
Training and development programs.</div></li><li><div>
A supportive and collaborative work environment.</div></li></ul><div></div><div>
Let&rsquo;s create a cleaner future together</div><div></div><div><div>
Cleaning has emerged as a key contributor to health and safety, sparked by technology and innovation. At Nilfisk we are a driving force in this development. Being part of Nilfisk means thinking outside of the box, bringing your inspiring ideas to life, sharing the results, and learning from your setbacks. We believe that diversity is our greatest strength &ndash; as we achieve the best results from a wide variety of views and approaches. At Nilfisk, you have the freedom to be yourself and express your opinions. Nilfisk is firmly committed to growth and sustainability in everything we do. You will be empowered in your role as you collaborate with passionate colleagues on a quest to create a cleaner future.</div><div>
Are you ready to make a change for a cleaner future?</div><div></div><div>
We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.</div></div></div><div></div>

Customer Care Assistant Specialist

Microsoft

<div></div><div><h1 class="jobSectionHeader"><b>Account Technology Strategy</b></h1><div><div><p>
Istanbul, T&uuml;rkiye</p></div></div><p></p><div><div><div><div><br>
Date posted</div><div><b>
Oct 21, 2025</b></div></div></div><div><div><div>
Job number</div><div><b>
1889788</b></div></div></div><div><div><div>
Work site</div><div><b>
3 days / week in-office</b></div></div></div><div><div><div>
Travel</div><div><b>
0-25</b><b> </b><b>%</b></div></div></div><div><div><div>
Role type</div><div><b>
Individual Contributor</b></div></div></div><div><div><div>
Profession</div><div><b>
Technology Sales</b></div></div></div><div><div><div>
Discipline</div><div><b>
Account Technology</b></div></div></div><div><div><div>
Employment type</div><div><b>
Full-Time</b></div></div></div></div><div></div><div><div><div><h3 class="jobSectionHeader"><b>
Overview</b></h3><div><div>
Microsoft&rsquo;s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.</div></div></div></div><div><div><h3 class="jobSectionHeader"><b>
Qualifications</b></h3><div><div><b>
Required Qualifications:</b></div><ul><li><div>
Bachelor&rsquo;s degree in computer science, Information Technology, Engineering, Business or related field AND 2+ years in financial services industry, technical consulting, technical consultative selling, business consulting, practice building, or related technical/sales experience OR equivalent experience.</div></li><li>
Fluency in Turkish and English.</li></ul><div><b><br>
Preferred Qualifications:</b></div><ul><li>
5+ years experience in relevant customer industry.</li><li>
4+ years experience in digital transformation, or using technology to drive customer business outcomes.</li></ul></div></div></div><div></div><div><div><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><div><div><b>
Customer and Financial Services Industry Insights</b></div><ul><li>Generates business insights based on knowledge of the customer's technology landscape, engagement experience, and proactive collaboration with the customer, internal teams, and industry, to conduct forecasting and develop recommendations for managing accounts. Challenges customers to consider alternative business models to meet business and market needs, and adapts plans to insights.</li><li>Applies expertise in customer businesses. technology platforms, and maturity to build digital technology strategy with the customer that is aligned to business outcomes. Challenges customers&rsquo; assumptions with constructive dialogue about their business and technology. Leverages industry trends to gather insights and develop an informed perspective on similar issues that may occur within their industry/industries.</li></ul><div></div><div><b><br>
Trusted Advisor</b></div><ul><li>Leverages account information technology (IT), industry, and business strategy to provide coaching to internal Microsoft teams on customer technology profiles and strategies. Provides technical guidance to internal teams to position technology while using customer landscape knowledge.</li><li>Advises customer technical decision maker (TDM) and business decision maker (BDM) stakeholders on the benefits of embedding security throughout their technology landscape through the Microsoft Security and Zero Trust narratives. Establishes a sense of creating business value through implementing security and positions Microsoft's security credentials. Creates follow-up opportunities and orchestrates appropriate technical teams from the Specialist Team Unit (STU) to pursue and close.</li></ul><div></div><div><b><br>
Technology Sales: Demand Generation and Orchestration</b></div><ul><li>Identifies customer issues, creates demand, and creates opportunities to uncover new solutions. Creates and qualifies a set number of opportunities for product sales, solution sales, or consumption. Leverages partners to drive demand generation and capitalize on opportunities. Orchestrates efforts to drive MCEM lifecycle and stage progression. Works within a broader strategy to lead efforts with technical teams for driving opportunities including Specialist Team Unit (STU), Customer Success Unit (CSU), and others, as necessary. Contributes to efforts to reach out to key stakeholders to give customer-driven pitches and drives the appropriate customer reach together with the account executive to generate new demand. Uses technical knowledge of products to determine feasibility of technical customer requirements requests and works with core engineering teams to prepare solutions.</li><li>Introduces the customer to benefits of AI and new technologies to create interest and excitement about Microsoft's capabilities and shows them how Microsoft technologies can help accelerate their productivity as well as differentiate themselves in the market. Creates follow-up opportunities and orchestrates appropriate technical teams from the Specialist Team Unit (STU) to pursue and close.</li></ul></div></div></div></div><div></div><div><div><div>
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.</div></div><div><div><div>
&#60116;</div>Industry leading healthcare</div><div><div>
&#59326;</div>Educational resources</div><div><div>
&#59628;</div>Discounts on products and services</div><div><div>
&#60157;</div>Savings and investments</div><div><div>
&#63586;</div>Maternity and paternity leave</div><div><div>
&#59927;</div>Generous time away</div><div><div>
&#60241;</div>Giving programs</div><div><div>
&#61396;</div>Opportunities to network and connect</div></div></div><div></div><div><div><div>
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.</div></div></div></div><p></p>

Account Technology Strategy

AbbVie

<div><b>Company Description</b><p><br>
At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.<br>
Allergan Aesthetics | An AbbVie Company</p><b><br>
Job Description</b><p><br>
Clinical Specialist role at Allergan Aesthetics supports healthcare professionals in the safe and effective use of our products through tailored, in-clinic training and guidance. The Clinical Specialist will take ownership of their facilitation processes, managing, delivering, and continuously improving educational initiatives to meet evolving needs.</p><p>
As Allergan Aesthetics, we are currently looking for experienced Clinical Specialist who will be located in Istanbul or Ankara.</p><ul><li>
Through the AMI (Allergan Medical Institute) program, deliver clinical facilitation, consultation and injection training to customers in a 1:1 setting.</li><li>
Work with AMI-Lead to determine clinical needs and provide facilitation to customers accordingly.</li><li>
Formulate clinical development plans for top accounts to be communicated and reviewed with the AMI Lead and sales team.</li><li>
Effectively articulate product differentiation of Allergan products and services versus the competitors.</li><li>
Maintain a high level of service through reliable and timely follow-up after any interaction with customers and Allergan medical trainers.</li><li>
Attendance at industry conferences, Allergan Medical Institute meetings to engage with customers, develop and improve yourself.</li><li>
Approximately 80% of time will be spent in the field.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Bachelor&rsquo;s degree in medical, dentistry or pharmacy,</li><li>
Minimum 3 years of experience within a sales or clinical specialist role within the pharmaceutical and/or medical device industry,</li><li>
Preferably experience in facilitation/training/coaching including event management, preparation and delivery of workshops and other training solutions,</li><li>
Fluent in English,</li><li>
Ability to guide a group to acquire skills, make decisions or complete tasks by facilitating group communication, using interpersonal skills and influence strategies to build relationships,</li><li>
Ability to provide tailored, value added solutions/advice to meeting customer needs,</li><li>
A valid driving license is required for this position.</li></ul><br>
<b>
Additional Information</b><div></div><p><br>
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.</p><p>
US &amp; Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html</p><p>
US &amp; Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:</p><p>
https://www.abbvie.com/join-us/reasonable-accommodations.html</p></div>

Clinical Specialist Allergan Aesthetics

Token Finansal Teknolojiler

<div>
 <p>
  <strong>
   Step into the future of fintech with us!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We&rsquo;re not just a company; we&rsquo;re a dynamic team of innovators pushing the boundaries of what&rsquo;s possible. We're on the lookout for passionate, forward-thinking Operations Specialist/Senior Specialist to join us on this exciting journey!
  <strong>
   Project Assistant &amp; Long Term Intern &ndash; Finance and Financial Affairs
  </strong>
  works cross-functionally to help businesses start using Token products as and quickly as possible.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   🔍Who We Are
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  At Token Financial Technologies, we lead Turkey&rsquo;s fintech revolution, empowering over 800,000 users and handling nearly 4 million transactions daily. Our flagship solutions, &Ouml;dero and TokenFlex, redefine payment systems and corporate benefits with cutting-edge technology. As part of Ko&ccedil; Holding and partnering with Beko, we&rsquo;re a team of innovators dedicated to driving progress and making a real impact in the financial world.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ✨ What You&rsquo;ll Be Rocking
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Provide support in tracking and reporting daily financial transactions
  </li>
  <li>
   Contribute to data collection, verification, and comparison efforts during budget preparation processes
  </li>
  <li>
   Assist in updating and organizing financial statements
  </li>
  <li>
   Support expense, cost, and forecast analysis
  </li>
  <li>
   Create data sets using Excel and other reporting tools, and prepare content for presentations
  </li>
  <li>
   Ensure information flow with relevant internal and external stakeholders, compile and organize necessary documents
  </li>
  <li>
   Assist in process improvement and project efforts within the team
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   🎯 The Perfect Fit
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Preferably a graduate or senior student from the Faculty of Economics and Administrative Sciences (EAS)
  </li>
  <li>
   Proficient in English at a good level
  </li>
  <li>
   Recent graduate or 1-2 years of work experience
  </li>
  <li>
   Strong analytical skills, detail-oriented, and solution-focused
  </li>
  <li>
   Knowledge of financial analysis, accounting, or cost reporting processes is preferred (e.g., internships)
  </li>
  <li>
   Proficient in MS Excel, capable of supporting reporting and presentation preparation
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   🌐 Connect with us
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Web site: https://www.tokeninc.com/
 </p>
 <p>
  Linkedin:https://www.linkedin.com/company/tokeninc/
 </p>
 <p>
  Instagram: https://www.instagram.com/tokenfintech/
 </p>
 <p>
  YouTube:https://www.youtube.com/channel/UCaOpoQtYzio-s3KgGHuSPLA
 </p>
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 </p>
</div>


Project Assistant & Long Term Intern – Finance and Financial Affairs

 Guess

<div><p>Guess, a renowned leader in the global fashion industry, is seeking a Assistant Store Manager to join our dynamic team. The successful candidate will support their team in daily operations, ensuring the store provides exceptional service and achieves its sales goals.</p><p></p><ul>
<li>Assistant Store Manager in daily operations and overall management of the store.</li>
<li>Lead and motivate the sales team to achieve store sales goals and objectives.</li>
<li>Provide exceptional customer service by addressing customer inquiries and resolving issues.</li>
<li>Ensure product displays, signage, and merchandising standards are maintained throughout the store.</li>
<li>Assist in training and onboarding new employees to ensure a knowledgeable team.</li>
<li>Monitor inventory levels and assist in managing stock replenishment and orders.</li>
<li>Conduct regular store audits to ensure compliance with company policies and procedures.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Proven experience in a retail management or supervisory role.</li>
<li>Strong leadership and team-building skills with the ability to motivate others.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to analyze sales data and make informed decisions.</li>
<li>Detail-oriented with strong organizational skills.</li>
<li>Flexibility to work various shifts, including weekends and holidays.</li>
<li>Univercity diploma required; a degree in business or a related field is a plus.</li></ul></div>

Assistant Store Manager (Historia)

Solenis

<div></div><div><div>At Diversey &ndash; A Solenis Company, we are committed to delivering cutting-edge hygiene, infection prevention, and cleaning solutions that protect and care for people and the planet.</div><div></div><div>
We are seeking an experienced Product Specialist to lead the growth, profitability, and lifecycle management of our pharmaceutical product portfolios across the Middle East and Africa (MEA) region.</div><div>
This role is ideal for a strategic, commercially minded professional with a solid B2B background, a strong understanding of pharma or life sciences, and experience delivering results in a cross-functional, matrixed environment.</div><div></div><div>
Key Responsibilities:</div><ul><li>Define and lead the regional product portfolio strategy with a strong focus on growth and P&amp;L performance</li><li>Manage the full product lifecycle: from insights and innovation to market launch and portfolio optimization</li><li>Coordinate cross-functional efforts with R&amp;D, Regulatory, Supply Chain, Marketing, and local commercial teams</li><li>Adapt and activate the value proposition for key customer segments across diverse markets</li><li>Execute marketing programs aligned with customer needs and business priorities</li><li>Support the global innovation strategy by aligning regional execution with long-term objectives</li><li>Analyze portfolio performance, identify growth opportunities, and make data-driven recommendations</li><li>Facilitate collaboration across departments, ensuring alignment on product and market priorities</li></ul><div></div><div>
Qualifications &amp; Experience:</div><ul><li>5&ndash;10 years of experience as a Product Specialist or Product Manager, preferably in pharmaceuticals, healthcare, or life sciences</li><li>Strong B2B experience with demonstrated success in regional or international roles</li><li>University degree in Marketing, Business Administration, Pharmaceutical Sciences, Chemistry, or a related field</li><li>Proven experience in product lifecycle management, portfolio strategy, and cross-functional leadership</li><li>Knowledge of MEA market dynamics and regulatory environments is highly desirable</li><li>Strong analytical, communication, and stakeholder management skills</li></ul><div></div><div>
What We Offer:</div><ul><li>A strategic and impactful role within a purpose-driven organization</li><li>The opportunity to lead innovation and commercial execution across a dynamic region</li><li>Collaboration with global and regional teams in a fast-moving and evolving industry</li><li>A culture that values innovation, accountability, and cross-functional partnership</li></ul><div></div><div>
At Diversey, we have a culture with focus on diversity, inclusion, well-being, flexibility and orderliness - where we respect each other, where we as a company have employed the whole person, and where there is room for and understanding of the whole person.</div><div>
We value the great importance of a good social environment, and we prioritize a safe working environment where you can feel safe and comfortable.</div><div>
Employee satisfaction and engagement is very important to us - we want to make sure that you develop and stay with us for many years.</div><div>
We understand that not every candidate will possess every desired qualification listed above. If your experience varies from our outlined requirements, yet you believe you can bring value to the role, we encourage you to apply and share your unique perspective with us.</div><div>
We recognize that our people are our greatest asset. We offer attractive compensation, comprehensive benefits, and abundant opportunities for professional growth and development. If you're passionate about working for a world-class company and enjoy tackling complex challenges, we invite you to consider joining our team.</div><div>
Solenis is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Affirmative Action Employer. We value diversity and do not discriminate</div><div>
on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, or disability status.</div></div>

Product Specialist

Sisal Sans

<div>
 <p>
  <strong>
   Digital Product Specialist / Senior Specialist
  </strong>
 </p>
 <p>
  Sisal Sans, established in partnership with Sisal S.p.A and Demir&ouml;ren Holding, is an organization that provides services in both the retail and digital sectors, authorized to carry out the games of chance in Turkey for 10 years in 2020.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  We are seeking a proactive and analytical Product Specialist to join our Digital Products team in the online gaming industry. This role will support the development and optimization of our digital product portfolio by collaborating closely with CRM, Digital Marketing, Creative &amp; Content, Customer Support, and Finance teams. This is a critical position requiring a combination of strategic thinking, strong communication skills, and hands-on product execution. The position reports to Digital Product Manager.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Coordinate and manage multiple product initiatives across web and mobile platforms
  </li>
  <li>
   Translate business needs into detailed product requirements and documentation,
  </li>
  <li>
   Assist in prioritizing features and maintaining the product roadmap aligned with business goals,
  </li>
  <li>
   Monitor key product KPIs regularly and actively contribute to performance improvement initiatives
  </li>
  <li>
   Support product testing, feedback collection, and iteration processes,
  </li>
  <li>
   Prepare clear and concise reports and presentations to communicate product updates and results,
  </li>
  <li>
   Collaborate with cross-functional stakeholders to ensure seamless project execution,
  </li>
  <li>
   Act proactively in customer support-related processes to identify improvement areas and ensure better user experience,
  </li>
  <li>
   Work closely with finance teams and follow up on invoicing and related operational processes
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Minimum 4 years of experience in a product-focused role, ideally in web/mobile platforms,
  </li>
  <li>
   Bachelor&rsquo;s degree in Business, Engineering, Computer Science, or a related field,
  </li>
  <li>
   Strong analytical thinking and ability to solve complex problems in a structured manner,
  </li>
  <li>
   Excellent communication and interpersonal skills, with fluency in English (written and spoken),
  </li>
  <li>
   Proven ability to handle multiple projects and deadlines with high attention to detail,
  </li>
  <li>
   Proficiency in Excel and PowerPoint for reporting and presentation purposes,
  </li>
  <li>
   Self-driven and organized, capable of managing responsibilities with minimal supervision
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Nice to Have
  </strong>
 </p>
 <ul>
  <li>
   Experience or strong interest in online gaming or mobile gaming industries,
  </li>
  <li>
   Familiarity with tools such as Jira, Confluence, Figma, SAP, and similar,
  </li>
  <li>
   Understanding of customer journey mapping, A/B testing, or basic data analysis
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  &ldquo;Suitability for the job is the only criterion evaluated in the recruitment and employment. We provide candidates with equal opportunity without any discrimination.&rdquo;
 </p>
 <p>
  <br/>
 </p>
 <p>
  &ldquo;Please refer to https://sisalsans.com/tr/internal-kvkk to review our enlightenment notice on processing personal data pursuant to Law No. 6698 on Protection of Personal Data.&rdquo;
 </p>
 <p>
 </p>
</div>


Digital Product Specialist / Senior Specialist

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